Harun Md. Shahed Bin Naim

Harun Md. Shahed Bin Naim

Customer Service Executive - Ticket, Email, Chat

Dhaka, Bangladesh

$6.00/hr

(4.30)

What's the difference
Overview

I have worked for 6 years as a 'Customer Service Executive' in a multinational telecommunication service provider using CRM and Zendesk. Quickly and accurately identifying and assessing individual customer needs, I take appropriate steps to satisfy the needs, and solve problems systematically using sound business judgment and following through on commitments. I also had the opportunity to mentor a group of 8 newly joined call center agents for couple of months.

I have strong command on both ve…

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Harun Md. Shahed Bin Naim has added 5 portfolio pieces. Create an account to review them.

Work History & Feedback

Virtual Assistant

“Thank you Harun. You were always there when I needed you.”
5.00
6 hrs @ $3.00/hr
Earned $19

Standby Team Assistant

“The position is no longer needed. Thank you for your help all this time.”
3.95
2,063 hrs @ $1.11/hr
Earned $2,290

Search LinkedIn for Specific Agencies

“he is excellent im out of business”
5.00
101 hrs @ $1.11/hr
Earned $147

Web researcher

“Good work”
5.00
175 hrs @ $1.11/hr
Earned $194

identify linkedin

“Good work and skills for the price. Recommended. We will work together again soon.”
5.00
88 hrs @ $1.11/hr
Earned $97

Craigslist

“Thank you for your good work!”
5.00
Fixed Price $5
Tests Taken
Name Percentile Score

Customer Service Test

89

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

72

English Vocabulary Test (UK Version)

74

Gmail Product Test

88

Internet Marketing Test

80

MS Excel 2007 Test

75

MS Word 2003 Test

83

MS Word 2007 Test

79

Search Engine Optimization Test

75

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

82

UK English Basic Skills Test

81

Upwork Readiness Test for Independent Contractors and Company Managers

Passed