Upwork Pro FAQs

Frequently Asked Questions about Upwork Pro

  • How does the matching process work?

    When you need a freelancer, you’ll speak to a talent specialist to confirm your requirements and scope of work. The talent specialist will then share your requirements with a select number of pre-vetted freelancers. We’ll review all proposals to your job post and invite the best-fitting freelancers for you to interview. Or, if none are quite right, we’ll continue to support you until you find the right freelancer. Check out the matching process here.

  • What are the benefits of Upwork Pro vs. the standard Upwork marketplace?

    With Upwork Pro, you save time searching because Upwork reviews proposals for you and only connects you to highly qualified and interested freelancers. You also get dedicated customer support to help with questions on your Pro engagement.

  • How much does Upwork Pro cost?

    Upwork Pro costs an additional 10% client fee on the invoice for your Pro project, plus a one-time $500 job search fee. You can use the same job search to hire one or more freelancers with the same skills. The payment processing fee, if applicable, and the Freelancer service fee still apply.

  • How much does a Pro freelancer typically charge?

    Pro freelancers set their own pricing, so rates will differ depending on the expertise needed. Hourly rates can be higher or lower than below, but often range between:

    • Developers: $30 - $70+
    • Designers & Creatives: $20 - $75+
    • Marketers and Writers: $20 - $75+
    • Operations and Customer Support: $10 - $30+
  • What if I’m not happy with the service?

    Upwork Pro gives you peace of mind in finding the right freelancer for your needs. If you’re not pleased with our service or the performance of the freelancer, Upwork will refund the search fee plus the 10% client service fee invoiced on the project. This is if you notify us within the first 30 days of signing up for Upwork Pro and have been reasonably responsive to Upwork and the freelancers who apply to your job throughout the process. You’ll also receive all benefits of the Upwork platform, including Upwork Payment Protection.

  • How can I be sure that my intellectual property is safe?

    The Service Contract terms in our User Agreement states that you own any intellectual property that you pay for. You can also add additional terms to your contract with your freelancer, and have your freelancer sign an additional Non-Disclosure Agreement if needed.

  • What if my company wants to hire someone to work as an employee?

    With Upwork Pro, we understand that you may want to hire your freelancer for a full-time employment position with your company. If the freelancer is open to that arrangement, you can pay Upwork a fee for sourcing the freelancer for your team. The sourcing fee will be the greater of $10,000 or 20% of the freelancer’s annual earnings, as calculated by their current hourly rate at 40 hours per week for a full year.

    Another option without a sourcing fee is to enroll in Upwork Payroll, which supports U.S. workers classified as employees. Read more about this service here.

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