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Customer Support Analyst

Customer Support Analyst

$55 / hr
Top Rated
Job Success Score: 1
Montclair, United States
Detail-oriented, tenacious, and accomplished professional with extensive experience in all aspects of customer service, sales, and operations management. Recognized for impeccable work ethic, as well as proven ability to manage multiple priorities, adapt to challenging work environments, and meet strict deadlines. Known for analytical problem-solving and critical thinking aptitudes to keenly analyze situations, formulate strategic solutions, and resolve complex situations. Equipped with articulate communication and interpersonal skills essential to build positive and long-term business partnerships with professionals of all business levels and secure customer loyalty. Areas of expertise include: Client Relations and Customer Service ~ Sales Strategies ~ Operations Management Cross- functional Team Leadership and Collaboration ~ Personnel Management
Detail-oriented, tenacious, and accomplished professional with extensive experience in all aspects of customer service, sales, and operations management. Recognized for impeccable work ethic, as well as proven ability to manage multiple priorities, adapt to challenging work environments, and meet strict deadlines. Known for analytical problem-solving and critical thinking aptitudes to keenly analyze situations, formulate strategic solutions, and resolve complex situations. Equipped with articulate communication and interpersonal skills essential to build positive and long-term business partnerships with professionals of all business levels and secure customer loyalty. Areas of expertise include: Client Relations and Customer Service ~ Sales Strategies ~ Operations Management Cross- functional Team Leadership and Collaboration ~ Personnel Management
Experienced Customer Service Representative

Experienced Customer Service Representative

$33 / hr
$203,421
Top Rated
Job Success Score: 0.9449
Denver, United States
I have over 21+years of experience in the Customer Service field. I have provided over 17+ years doing Customer Support/Data Entry positions. I provide professionalism in every aspect of job duties provided. I am experienced in Email, phone, and chat support, along with order processing, changes and refunds. I have extensive with using Zendesk, Freshdesk, Gorgias, UltraCart, FSI Enterprise along with others. I have used phone systems such as VoiceNation, TalkDesk, GrassHopper, Chantra, ReCurly. I have extensive experience with Shopify. I take great pride in my services, and providing the best in all areas. I would like to work and grow with a company long term. I am detailed oriented and strive for the best of service. I will provide efficient and accurate service with all of my duties.
I have over 21+years of experience in the Customer Service field. I have provided over 17+ years doing Customer Support/Data Entry positions. I provide professionalism in every aspect of job duties provided. I am experienced in Email, phone, and chat support, along with order processing, changes and refunds. I have extensive with using Zendesk, Freshdesk, Gorgias, UltraCart, FSI Enterprise along with others. I have used phone systems such as VoiceNation, TalkDesk, GrassHopper, Chantra, ReCurly. I have extensive experience with Shopify. I take great pride in my services, and providing the best in all areas. I would like to work and grow with a company long term. I am detailed oriented and strive for the best of service. I will provide efficient and accurate service with all of my duties.
Portfolios: 7 Group: 1
Seasoned Operations Enthusiast, Zendesk admin.

Seasoned Operations Enthusiast, Zendesk admin.

$95 / hr
$15,142
Granada Hills, United States
My passion is creating continuously great customer service experiences. While many can implement the technical aspects of Zendesk, my background in operations and customer service management sets me apart. I oversaw operations at Mellow Inc, from product concept through more than 2400 units deployed and supported. Before Mellow, I scaled Kumu Wellness from a one person department to over 300 in less than 12 months. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term. Here is a quick overview of what I can help you with: - Customer self-help. Creating a strategic Help Center/FAQ - Automating and streamlining ticket processing. Setting up macros, triggers and automations that utilize all of Zendesk's tools - Team building. Establishing a coherent onboarding process to make scaling easier. - Data drives everything. Standardized reporting through Zendesk providing transparency to all stakeholders. A fast pace of iteration allows processes to be maintained proactively in a competitive environment. - Translating business requirements into actionable tasks for software/development staff. Typically I approach projects in the following way: - Get a general understanding of the business. - Analyze current infrastructure. - Generate a proposal, so you understand exactly how I will reach your stated goals. Get in touch, lets discuss how I can help your business reach your goals!
My passion is creating continuously great customer service experiences. While many can implement the technical aspects of Zendesk, my background in operations and customer service management sets me apart. I oversaw operations at Mellow Inc, from product concept through more than 2400 units deployed and supported. Before Mellow, I scaled Kumu Wellness from a one person department to over 300 in less than 12 months. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term. Here is a quick overview of what I can help you with: - Customer self-help. Creating a strategic Help Center/FAQ - Automating and streamlining ticket processing. Setting up macros, triggers and automations that utilize all of Zendesk's tools - Team building. Establishing a coherent onboarding process to make scaling easier. - Data drives everything. Standardized reporting through Zendesk providing transparency to all stakeholders. A fast pace of iteration allows processes to be maintained proactively in a competitive environment. - Translating business requirements into actionable tasks for software/development staff. Typically I approach projects in the following way: - Get a general understanding of the business. - Analyze current infrastructure. - Generate a proposal, so you understand exactly how I will reach your stated goals. Get in touch, lets discuss how I can help your business reach your goals!
Customer Service and Ops Manager

Customer Service and Ops Manager

$44 / hr
$67,939
Los Angeles, United States
Passionate about producing innovative policy or process improvements and designs. Practiced in directing multiple projects through all phases of development while aligning with multi-disciplined internal and external groups to achieve project milestones. Dedicated to relationship building and fostering trust while being a catalyst for positive, progressive growth. Fostered Skills: Remote Leadership/Management Project Planning & Management Vendor & Freelancer Management Contract Negotiation Analytics & Data Analysis Business Process Design Accounts Payable & Receivable Social Media Marketing Software: Microsoft Office Suite Excel- advanced (macros, pivot tables, VLOOKUP) iWork. Google Suite Tableau WordPress Yardi, Appfolio, On-Site Weblisters, Craigslist
Passionate about producing innovative policy or process improvements and designs. Practiced in directing multiple projects through all phases of development while aligning with multi-disciplined internal and external groups to achieve project milestones. Dedicated to relationship building and fostering trust while being a catalyst for positive, progressive growth. Fostered Skills: Remote Leadership/Management Project Planning & Management Vendor & Freelancer Management Contract Negotiation Analytics & Data Analysis Business Process Design Accounts Payable & Receivable Social Media Marketing Software: Microsoft Office Suite Excel- advanced (macros, pivot tables, VLOOKUP) iWork. Google Suite Tableau WordPress Yardi, Appfolio, On-Site Weblisters, Craigslist
Phone, Email, and Chat Customer Service

Phone, Email, and Chat Customer Service

$35 / hr
$5,300
Top Rated
Job Success Score: 0.98125
Laguna Beach, United States
Are your customer's expectations being exceeded every time they interact with you? Do they feel that you emphasize the "Serve," in Customer Service? Are you establishing a rapport instantly when you communicate with your customers? After communicating with you, do your customers want to tell their friends about your company, and the enjoyable experience they just had? If the answer is no to any of these questions, then message me.
Are your customer's expectations being exceeded every time they interact with you? Do they feel that you emphasize the "Serve," in Customer Service? Are you establishing a rapport instantly when you communicate with your customers? After communicating with you, do your customers want to tell their friends about your company, and the enjoyable experience they just had? If the answer is no to any of these questions, then message me.
Portfolio: 1 Group: 1
Experienced Data Entry/Researcher/Clerical Professional

Experienced Data Entry/Researcher/Clerical Professional

$35 / hr
$9,415
Top Rated
Job Success Score: 0.96875
Decatur, United States
I have 15+ years of general administrative/clerical experience. Among that is experience with heavy data entry, internet researching, customer service, creation and upkeep of Excel/Google spreadsheets and Word/Google documents, etc. I am a determined and dependable individual who strives to get the job done in a timely and efficient manner. I have a strong attention to detail and I am a great problem solver.
I have 15+ years of general administrative/clerical experience. Among that is experience with heavy data entry, internet researching, customer service, creation and upkeep of Excel/Google spreadsheets and Word/Google documents, etc. I am a determined and dependable individual who strives to get the job done in a timely and efficient manner. I have a strong attention to detail and I am a great problem solver.
Online Customer Service Guru & Social Media Manager

Online Customer Service Guru & Social Media Manager

$40 / hr
$81,008
Top Rated
Job Success Score: 1
Fayetteville, United States
I have a wide span of experience. I have worked different forms of customer service for years. Including working with Amazon stores, a local lawn care company, and an up & coming educational tech company. I am comfortable using Zendesk & have used the platform for over 2 years. I branched into the online world of customer support in 2012, with my first position with an Amazon Store. I have worked on Amazon Seller Central for two different companies, and even worked on weekends to keep our response time low. I have worked on .CA, .UK, and .COM Seller Centrals. I love being able to work with people from around the world! While I have always known I was a geek, the past few years I have realized how much I enjoy applying the tech side of support to working customer support. Things I love the thrill of include Q&A'ing --finding bugs and trying to break the site/app--, working with Metabase to pull data, using FullStory to see what the user is seeing, and more. I have taken courses to learn the basics of SQL to further my abilities in this area. I am also in the midst of earning my Google IT Support Professional Certificate. Though I have had years of experience working with varying degrees of tech support I thought it was important for me to earn a certificate to prove my knowledge. As I mentioned earlier, I have a wide array of skills I have picked up over the years. Including editing and proofreading. While teaching English as a second language to students in Korea, I would edit, give suggestions, and feedback. On a daily basis I edited between 30-100 essays. This was a pilot program based out of Korea and lasted a year. I also have 2 years experience working as a social media manager & content writer. Overall, I am a complete work-o-holic geek that is happy to find new opportunities!
I have a wide span of experience. I have worked different forms of customer service for years. Including working with Amazon stores, a local lawn care company, and an up & coming educational tech company. I am comfortable using Zendesk & have used the platform for over 2 years. I branched into the online world of customer support in 2012, with my first position with an Amazon Store. I have worked on Amazon Seller Central for two different companies, and even worked on weekends to keep our response time low. I have worked on .CA, .UK, and .COM Seller Centrals. I love being able to work with people from around the world! While I have always known I was a geek, the past few years I have realized how much I enjoy applying the tech side of support to working customer support. Things I love the thrill of include Q&A'ing --finding bugs and trying to break the site/app--, working with Metabase to pull data, using FullStory to see what the user is seeing, and more. I have taken courses to learn the basics of SQL to further my abilities in this area. I am also in the midst of earning my Google IT Support Professional Certificate. Though I have had years of experience working with varying degrees of tech support I thought it was important for me to earn a certificate to prove my knowledge. As I mentioned earlier, I have a wide array of skills I have picked up over the years. Including editing and proofreading. While teaching English as a second language to students in Korea, I would edit, give suggestions, and feedback. On a daily basis I edited between 30-100 essays. This was a pilot program based out of Korea and lasted a year. I also have 2 years experience working as a social media manager & content writer. Overall, I am a complete work-o-holic geek that is happy to find new opportunities!
Portfolios: 2
Web Research & Customer Service Professional

Web Research & Customer Service Professional

$35 / hr
$251,800
Top Rated
Job Success Score: 0.9853
Sacramento, United States
I believe in providing quality service. Over 8 years professional experience managing I.T projects and handling customers on the phone, email and instant messaging. Online research is what I do professionally on a regular basis and as a passion. I'm a quick learner and have extensive experience in using / utilizing Zendesk, Helpscout, Zopim, Trello, Slack, Intercom, WordPress, Hubspot, Podio, LinkedIn (Sales Navigator, Recruiter), Zoominfo, Photoshop, MS Office, QuickBooks and a variety of other applications. Upon accepting a project, I guarantee to accomplish all requirements. I am always committed to meet deadlines and leave clients completely satisfied.
I believe in providing quality service. Over 8 years professional experience managing I.T projects and handling customers on the phone, email and instant messaging. Online research is what I do professionally on a regular basis and as a passion. I'm a quick learner and have extensive experience in using / utilizing Zendesk, Helpscout, Zopim, Trello, Slack, Intercom, WordPress, Hubspot, Podio, LinkedIn (Sales Navigator, Recruiter), Zoominfo, Photoshop, MS Office, QuickBooks and a variety of other applications. Upon accepting a project, I guarantee to accomplish all requirements. I am always committed to meet deadlines and leave clients completely satisfied.
Portfolios: 2
Retail Operations Manager with Finance & Customer Service experience

Retail Operations Manager with Finance & Customer Service experience

$35 / hr
$34,499
Job Success Score: 1
Chicago, United States
An Accounting / Customer Service / e-Commerce leader with a broad base of accounting, customer service and supervisory experience; an invaluable and unique skill set. A personable team player with exceptional communication skills. Recognized for a strong work ethic, integrity and proven leadership skills. - Amazon Seller Central agent and Seller; eBay agent and seller - OpenCart; Magento; Yahoo Small Business - Ticketing systems: Zendesk; Salesforce Desk; Help Scout; Kayako - Advanced software skills: Excel, Word and Outlook; Peachtree; Great Plains; Xero; QuickBooks Online; Dropbox; Office 365; Terrace - Operations Management (for an Amazon Retailer); Accounting Supervisor; Team Leader - HR and Recruitment - Finance experience includes: bank reconciliations; full-charge bookkeeping; payroll; month end closings - Operations/procedure manuals; HR manuals (samples available upon request) - Industries include: e-Commerce; insurance, service; online retail, health care and non-profit
An Accounting / Customer Service / e-Commerce leader with a broad base of accounting, customer service and supervisory experience; an invaluable and unique skill set. A personable team player with exceptional communication skills. Recognized for a strong work ethic, integrity and proven leadership skills. - Amazon Seller Central agent and Seller; eBay agent and seller - OpenCart; Magento; Yahoo Small Business - Ticketing systems: Zendesk; Salesforce Desk; Help Scout; Kayako - Advanced software skills: Excel, Word and Outlook; Peachtree; Great Plains; Xero; QuickBooks Online; Dropbox; Office 365; Terrace - Operations Management (for an Amazon Retailer); Accounting Supervisor; Team Leader - HR and Recruitment - Finance experience includes: bank reconciliations; full-charge bookkeeping; payroll; month end closings - Operations/procedure manuals; HR manuals (samples available upon request) - Industries include: e-Commerce; insurance, service; online retail, health care and non-profit
Experienced Customer Service Rep, Writer, and Social Media Manager

Experienced Customer Service Rep, Writer, and Social Media Manager

$35 / hr
$4,950
Job Success Score: 1
Manchester, United States
In my field I am known for efficiency, accuracy, and meeting deadlines. I have spent a great deal of my time in the insurance industry focused on customer service, sales, and marketing. I am here to help you with anything you need in order to free up your time. Whether you want to spend more time with your family, get on the golf course, or simply need a break, I am your girl. My passions include customer service, copywriting, blog and article writing, proofreading, and social media management. Whether you are looking for a customer service rockstar, a one time blog, or monthly posts on your Facebook and LinkedIn, I can help. I am very proud of my work and am certain that you will be happy with the results as well.
In my field I am known for efficiency, accuracy, and meeting deadlines. I have spent a great deal of my time in the insurance industry focused on customer service, sales, and marketing. I am here to help you with anything you need in order to free up your time. Whether you want to spend more time with your family, get on the golf course, or simply need a break, I am your girl. My passions include customer service, copywriting, blog and article writing, proofreading, and social media management. Whether you are looking for a customer service rockstar, a one time blog, or monthly posts on your Facebook and LinkedIn, I can help. I am very proud of my work and am certain that you will be happy with the results as well.
Portfolios: 4