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Marketing Consultation with Ro H.

5.0 · 44 reviews

Marketing Consultation with Ro H.

5.0 · 44 reviews

I'm an online community expert who cultivates authentic, engaged & empowered online communities. Unlike the average community manager, I specialize in community experience, operations, strategy, engagement, community platform selection, memberships, and online events.

The advisement you need to make your journey to a thriving community a smooth one!
> Get guidance on any of my specialties above
> Use the time to brainstorm with a community pro
> Gain insight into community platforms & tools
> Leverage my knowledge to create processes & workflows
> Use my expertise to help hire or manage a community team
> Discuss larger community projects you need help with

WHAT MAKES ME AN ONLINE COMMUNITY EXPERT?
I've launched, grown, & managed communities for startups and multinational brands across various industries. I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support. I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support on external social platforms, too!

How can I help you to empower your community?
Get personalized advice on:
Content Marketing Email Marketing Marketing Strategy Social Media Marketing community platforms community marketing community operations community strategy community engagement

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Ro H.

About Ro

Ro H.
Expert Online Community Manager: Strategy, Engagement, Operations
100% Job Success
5.0  (44 reviews)
Los Angeles, United States - 1:21 am local time
I'm an online community manager, specializing in creating and cultivating authentic, engaged, and empowered online communities!

I lead online community efforts that encompass every aspect of the member experience, including community onboarding, community operations (and SOP's), strategy, engagement, community platform selection/setup, membership program management, online event programming, & so much more!

Read more about my experience below 👇🏾

👩🏾‍💻 I CAN LEAD YOUR...
- Community Strategy (& work as your Fractional Chief Community Officer)
- Membership programs, volunteer programs
- Influencer & creator programs
- Forum moderation
- Training your team on community best practices
- Community management needs, including community engagement and support
- Content planning
- Online event programming
- Community platform selection, non-technical setup & implementation
- Community launch efforts, including new member onboarding
- Community operations, team hiring, training, department reorganization
- Community KPI's and reporting

🥇 WHAT MAKES ME AN ONLINE COMMUNITY EXPERT?
+ I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically.

+ I've led teams of community managers across the globe, and I have experience working in cross-functional teams

+ I've launched, grown, and managed communities for startups and multinational brands across various industries. I've even worked with internal Meta (Facebook) teams. I elevate communities of all sizes and stages of growth.

+ I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support.

+ I've also coached founders on community culture and trained support teams to manage private communities, provide unparalleled support in-community that is consistent with their support efforts on external social platforms, too!

+ I'm not a "rock star" or "ninja" or any of those buzzwords what you'd call a "full-stack" community manager. I'm not a fan of buzzwords. I'm just consistent and highly skilled in everything that creates an invaluable community experience, including community marketing, community operations, strategy, engagement, community platform selection, membership programs, online event programming, and so much more.

⏳ NEED ADVICE IMMEDIATELY?
Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one!

+ Get guidance on any of my specialties above
+ Use the time to brainstorm with a community pro
+ Gain insight on community platforms & tools.
+ Leverage my knowledge to create processes & workflows
+ Use my expertise to help hire or manage a community team
+ Discuss larger or long term community projects you need my help with


👋🏾 IMPORTANT NOTES ON DIVERSITY AND INCLUSION:
I prioritize projects where I can work with teams and brands that embrace diversity within the team. As a Black woman myself, I'm especially eager to work with brands led by diverse teams, women, women of color, and black-owned (or African-American led) / BIPOC startups.



A few Tools & Platforms I'm experienced with:
Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite,
Airtable, Webflow, Mailchimp, Slack, Discourse, Discord, Reddit, MightyNetworks, Mobilize, Pinterest, Instagram, Twitter, Facebook (business pages, messenger, groups, creator studio), YouTube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, GIF makers, Zendesk, Chat Support.

What to expect

Schedule the consultation
Choose from the freelancer’s available days and times.
Get advice for your custom needs
Share details about your project and what you want to talk about. The freelancer will review and reach out if they have questions.
Join the Zoom meeting
1-on-1 meeting with the freelancer to discuss your needs and project.
Approve the work
The freelancer will finish up the documents you asked for and send them to you for approval:
    Before the consultation

    Here’s what Ro will need to know before you meet

    1. Tell me about yourself and your brand/company. Please include any relevant links that I may find helpful.
    2. What would you like to take away or learn from our call?
    3. Please include a call agenda (or bullet points) to help keep our session on track!
    4. Tell me about your community or your vision for a planned community. Please include any relevant links that I may find helpful.

    Frequently asked questions

    Rating is 5 out of 5.
    (44)
    5 stars
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    Rating breakdown
    Availability
    5.0
    Deadlines
    5.0
    Skills
    5.0
    Cooperation
    5.0
    Quality
    5.0
    Communication
    5.0
    SF
    Sheri F.
    5.0
    Jun 22, 2024
    Ro was fantastic. She prepared in advance, had amazing insights and was focused on providing maximum value on the call! We are excited about the opportunities our community has in store. Especially if we focus on the long-term value we provide.

    Frankly, we are hopeful that we can work with Ro in the future!!! We will absolutely hire her again!!
    KO
    Kelley O.
    5.0
    Apr 23, 2024
    AG
    Ash G.
    5.0
    Mar 14, 2024
    KO
    Kelley O.
    5.0
    Mar 12, 2024
    Excellent call. Ro is very knowledgeable and has such expertise on the topic!
    CB
    Christy B.
    5.0
    Oct 3, 2023
    Ro is very knowledgeable and pleasant to work with. We plan to continue to work with her through our community platform launch.
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