You will get A ready-to-go team to manage your ecommerce store
Top Rated
You will get A ready-to-go team to manage your ecommerce store
Top Rated
Project details
You will get a ready-to-go customer support team. We are available 24/7, so just provide us with the hours that you are looking for, any training materials you have available and we will manage you customers for you. We handle phones, email, chat, and ticket support. We are familiar with multiple CRMS and well adept at helping e-commerce companies, especially those involved in dropshipping, Amazon FBA, and other e-commerce stores.
Industry
Business, Consumer Goods, Ecommerce, Education, Games, Health & Wellness, Hospitality & Tourism, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Retail & Wholesale, Sports & Recreation, Transportation & AutomotivePlatform
Amazon, Shopify, WixLanguage
EnglishWhat's included
| Service Tiers |
Starter
$96
|
Standard
$330
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 9 | 30 | 40 |
26 reviews
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Teodora T.
Mar 27, 2023
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Chantal is an amazing expert to work with - she is not only fast, but is also very thorough and analytical and has done an amazing job reviewing these questions. Her feedback and suggestions were very valuable and her input made the questions so much better. She really is an expert in her field. She reviewed the questions very quickly while also doing a perfect job - her attention to details was off the charts. I really hope to work together with Chantal!
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About Chantal
Customer Service Specialist for Ecommerce and Home Services
100%
Job Success
Kingston, Jamaica - 10:51 pm local time
With more than 7 years of rigorous experience in phone sales, telemarketing, customer
support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the
Top Virtual Assistants on the platform. You have the vision; let me do the hard part
for you and give your customer’s the best support there is so you concentrate on growing your
business.
I CAN:
✅ Handle Appointment Scheduling
✅Build out Support teams and training materials.
✅Manage Customer Support Teams
✅Manage Social Media Post scheduling
✅ Be A Remote, Virtual Assistant
✅ Handle and Respond To Emails
✅ Provide Administrative Support
✅ Answer Product Questions And Services Leading To A Sale
✅ Give Excellent Customer Support
Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment
Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer
Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling,
Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries,
Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word,
Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems,
Virtual Assistant, Web Scraper, Zendesk
I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group.
Here is my course of action:
✅ Listen to your requirements
✅ Incorporate any rules or guidelines you need
✅ Reflect the tone of voice you prefer to showcase your unique value to your clients
✅ Call, convert, and improve efficiency
✅ Engage prospects, entice decision-makers
✅ Make sales
Lets identify exactly what you need and the timeframe of your goals. I am here to help. After
our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of
the project.
Good things to know from the client:
✅ You know what you need
✅ You have an idea of what your customer wants
✅ You have a clear vision of your products and services
Excited to start today? Send me a message now, and let's get into it!
Steps for completing your project
After purchasing the project, send requirements so Chantal can start the project.
Delivery time starts when Chantal receives requirements from you.
Chantal works on your project following the steps below.
Revisions may occur after the delivery date.
Set up a meeting to discuss any necessary training
This is required- We will need to know how you manage your store specifically (in terms of refunds, store credit, gift cards, return policies etc).