You will get customer service consulting for your ecommerce business.
Top Rated
Top Rated
Project details
With 10+ years in ecommerce customer service/support, I am excited to bring my skills to your business in a consulting capacity. Why hire a consultant? It's way more cost effective than hiring someone with my experience full-time! I can bring my careful, skilled eye to your business and help you improve your target areas or, even, help you figure out your target areas.
I'm friendly but goal-oriented, and can work within your goals and constraints to bring efficiency, improvement, and solve problems. I specialize in working with owner-operators who just need some help figuring out what needs to be done, and in some cases can stay on to help implement those changes. It's why I offer a variety of packages hour-wise. We can customize what I do to your needs.
Not sure this is what you need? Message me, and let's figure it out!
I'm friendly but goal-oriented, and can work within your goals and constraints to bring efficiency, improvement, and solve problems. I specialize in working with owner-operators who just need some help figuring out what needs to be done, and in some cases can stay on to help implement those changes. It's why I offer a variety of packages hour-wise. We can customize what I do to your needs.
Not sure this is what you need? Message me, and let's figure it out!
Project Type
Ecommerce Management, Customer SupportWhat's included
| Service Tiers |
Starter
$300
|
Standard
$600
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 10 days |
Number of Revisions | 0 | 0 | 0 |
About Karen
Customer Service: Consulting, Training, Management
100%
Job Success
Buffalo, United States - 1:19 pm local time
I'm tech savvy and can learn and use apps/software/SaaS quickly. I know my way around Google Workspace, Zendesk, Gorgias, Shopify, Klaviyo, Microsoft Office, etc., but my real talents lie in using my experience to drive growth and improvement.
I can handle short-term projects addressing a single issue, or take on a broader project focused on overall systemic improvements. I am detail-oriented, honest, transparent, kind, and very effective in taking in the big picture and breaking down what needs to be done into reasonable, actionable pieces. I enjoy projects both big and small, and find consulting is a perfect way to share my skills; I get to work on new, exciting projects and the folks who engage me get high-level, professional assistance without the commitment of a long-term FTE.
Examples of tasks I can do for you:
- Customer service friction point analysis and resolution.
- Customer service team training.
- Knowledge base development.
- Process analysis and improvement.
- Policy analysis and/or development.
- Customer service onboarding plans, documents, & training.
- Find and define your business' customer service philosophy.
I also have projects available for purchase in consulting and customer service audits.
Steps for completing your project
After purchasing the project, send requirements so Karen can start the project.
Delivery time starts when Karen receives requirements from you.
Karen works on your project following the steps below.
Revisions may occur after the delivery date.
Initial meeting
We'll use this 30 minute meeting to goal-set and determine scope of this project (my consulting time).
Written agreement
I will send you a written document outlining what we discussed and what my plan is for my time with you. We can edit it if/as needed and once we're in agreement I can start.