You will get a fully automated management system

Project details
ManageEngine is a comprehensive suite of IT management software solutions designed to simplify the management of complex IT environments. With ManageEngine, IT administrators can manage their network, servers, applications, databases, and other critical IT infrastructure components from a single console, making it easy to monitor, troubleshoot, and optimize IT operations.
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) solutions to organizations of all sizes. With ServiceNow, IT professionals can streamline their IT operations, automate workflows, and improve service delivery, all while reducing costs and increasing efficiency.
I am well versed with both platform and their tools being offered and hence being cross skilled gives me the edge to work on both platforms, configure and deploy
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) solutions to organizations of all sizes. With ServiceNow, IT professionals can streamline their IT operations, automate workflows, and improve service delivery, all while reducing costs and increasing efficiency.
I am well versed with both platform and their tools being offered and hence being cross skilled gives me the edge to work on both platforms, configure and deploy
Support & IT Services
Cloud Services, Helpdesk & Technical Support, ConsultationDevice
Desktop/LaptopOperating System
WindowsCloud Platforms
IaaS, SaaSWhat's included
Service Tiers |
Starter
$100
|
Standard
$250
|
Advanced
$500
|
---|---|---|---|
Delivery Time | 1 day | 15 days | 25 days |
Number of Revisions | 1 | 2 | Unlimited |
Remote Connection Support | - | ||
Documentation | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$150 - $1,500
Remote Connection Support
(+ 2 Days)
+$100
Documentation
(+ 2 Days)
+$350
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EG
Eugene G.
Apr 17, 2023
SSD drive
I highly recommend Yousaf, he did a great job and the communication was excellent.
About Yousaf
Sr. Systems Administrator / Cybersecurity Team Lead
Subang Jaya, Malaysia - 4:50 pm local time
• SOC operations delivery driving automation, analytics, and advanced threat analysis.
• Security monitoring and detection which involves configuration, Modeling (Anomalies), Indicators and
• behavioral Analytics. Understanding each type and deploy in the organization.
• Performing incident response, network event analysis, threat analysis, threat intelligence or malware
• Analysis.
• Walking through the cyber-attack lifecycle (kill-chain) works which involves Recon, Weaponize, Deliver,
• Exploit, Control, Execute and maintain.
• Handling common triage activities and initial log (network and host) analysis.
• Maintaining threat intelligence lifecycle and how IoCs are used to detect threats.
• Well versed with network protocols, operating systems, and application architectures. firewalls,
• IPS, APT, antivirus, encryption, access management, cloud-based services, SIEM, web and email proxy, patch management and managed security services
• Carrying out day to day investigation of IT security related incidents
• Responsible for technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to drive operational excellence.
• Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency
• Benchmark, analyze, report, and make recommendations for the improvement and growth of the Next
• Generation infrastructure and systems.
• Generating reports using Microsoft Excel, Sharing performance update metrics in meetings, SDM meeting, escalations, coordination
• Responsible for Manage Engine Service desk plus, deploy, Update, configuration (Incident, Change, Contract management)
• Responsible for Alien Vault OTX (Open Threat Exchange, OSSIM (Open-Source Security Information Event Management) USM (Unified Security Management))
• Handling patch management tasks for servers. Maintenance of all data centers and end user machines.
• Deploy and test patches in a test environment and check for further vulnerability.
• Deploy tested and approved patches via adding them to the policy for automatic deployment to the enterprise or target groups and maintaining a complete set of documentation for all tested patches and non-tested patches. Conducting a in-depth study and verification of all security vulnerabilities and patches.
• Review and assess the current implemented tools, apps, and processes to determine gaps for meeting the needs of the stakeholders.
• Design and implement changes to existing security tools, applications and processes based on changes in scope or needs.
• Work directly with internal infrastructure teams to align and execute infrastructure changes to support the tools, apps and processes.
• Create process documents for operations, maintenance and integrating output from these tools into daily security operations.
• To monitor, maintain and manage servers and infrastructure services operating on those servers, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services.
• Prepare capacity and availability trends and reports for analysis
• Develop and implement housekeeping routines and monitor system and infrastructure service logs.
• Ensure that back-up operations are executed and completed and ensure the integrity of back-up operations periodically.
• Restore from back-up as required.
• Design and implement batch job management routines and ensure that batch jobs are scheduled optimally and manage failed batch jobs.
• Configuration and management for Manage Engine Service Desk Plus. Handling the ticketing system or entire TDCX
• Conduct technical research when necessary to contribute to setting cloud security direction and strategy.
• Assist users, or other groups where applicable, on cloud security projects or security-relevant tasks on technical projects.
• Design, develop, and implements new cloud security technologies to support business and technology solutions.
• Create, maintain, and deliver to project schedules and budgets.
• Identify, manage, and maintain KPI and other metrics for core processes.
• Review and assess the currently supported tools, apps, and processes to determine gaps for meeting the needs of the stakeholders.
• Design and implement changes to existing security tools, applications, and processes based on changes in scope or needs.
• Work directly with internal infrastructure teams to align and execute infrastructure changes to support the tools, apps, and processes.
• Create process documents for operations, maintenance, and integrating these tools into daily security operations.
• To monitor, maintain and manage servers and infrastructure services operating on those servers, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Handling Live Events Production and delivery (Broadcast) via Microsoft Teams to entire TDCX
Steps for completing your project
After purchasing the project, send requirements so Yousaf can start the project.
Delivery time starts when Yousaf receives requirements from you.
Yousaf works on your project following the steps below.
Revisions may occur after the delivery date.
Progress Sheet
A progress sheet will be discussed every 2 days. New tasks have to be added as per requirement.