You will get a Fully Functional Contact Center using Amazon Connect
You will get a Fully Functional Contact Center using Amazon Connect
Project details
You'll get business phone number(s), either local or toll free, professional sounding messaging specific to your requirements (English), an IVR that instructs the calls to take an action based on the reason for the call, a queue(s) with hold music while the customer waits for an agent, and desktop smartphone technology for your agents to interact with your customers. Pricing does not include Amazon charges for licensing and per minute phone charges.
Project Type
Development, ITWhat's included
| Service Tiers |
Starter
$2,000
|
Standard
$4,500
|
Advanced
$12,000
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 20 days |
Number of Revisions | 1 | 1 | 5 |
About Roger
Contact Center Support, Business Technology Analyst
Richmond, United States - 6:08 pm local time
I am a seasoned IT professional working at C level capacity for over 20 years. Using a hands-on approach, my extensive management and technical experience has led to the development and implementation of many large enterprise applications.
During the course of my career, I have acted in an independent consultancy role and most recently in executive management. As a former business owner, I uniquely understand the relationship between business goals and the proper use of technology to achieve those goals.
I have extensive knowledge of contact center operations, on-prem and cloud based (CCaaS) contact center telephony platforms and have developed numerous reporting platforms to gain greater management visibility into contact center productivity.
Core competencies include Cisco UCC/UCCX, Five9, Amazon Connect, Avaya, NICE/inContact, Twilio along with CRM and CS products such as ZenDesk, Hubspot and Salesforce.
Other competencies include MS SQL/T-SQL, Oracle, .Net, AWS, Azure, Saas, CCaaS, MS Office/Teams/Visio and PCI/PA-DSS.
I possess excellent written and verbal communication skills to allow effective transfer of ideas at both the technical and non-technical levels.
My abilities as a data architect/DBA has allowed for integrations of multiple platforms into single seamless solutions to streamline business processes, increase productivity, reduce cost and maximize management visibility through integrated reporting platforms.
I have also been very successful as a business owner providing consulting services and cloud based SaaS applications for an array of vertical markets.
I have also been a presenter/speaker at many national and regional business conferences.
I am available on a consultancy basis or for full time opportunities.
Steps for completing your project
After purchasing the project, send requirements so Roger can start the project.
Delivery time starts when Roger receives requirements from you.
Roger works on your project following the steps below.
Revisions may occur after the delivery date.
Specifications are agreed upon based on the package selected
Package is created in Amazon Connect