You will get a personal mentor for your Avaya exam
Top Rated
You will get a personal mentor for your Avaya exam
- Delivery Time 1 day
- Number of Revisions 1
1 day
delivery —
Oct 11, 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Moataz gets paid once you are satisfied with the work.
Project details
I will be your personal Avaya Mentor.
I will guide you to become an expert certified Avaya Engineer
You will be provided materials, videos, documents, and sometimes lab environments.
Last but not least, you will have a point to start from.
I will guide you to become an expert certified Avaya Engineer
You will be provided materials, videos, documents, and sometimes lab environments.
Last but not least, you will have a point to start from.
Project Type
IT, QA, User Testing$100
- Delivery Time 1 day
- Number of Revisions 1
45 reviews
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IB
Ihab B.
Oct 9, 2024
30 minute consultation
Excellent experience. Moataz is very knowledgeable and a pleasure to work with. Highly recommended.
MS
Mohammed S.
Oct 7, 2024
Avaya IP Office 500 connect 3 branches
To be honest they are the best in regards of knowledge, availability and consultation,
Highly recommended
They delivered a great results, even when i wasn't available, they kept reminding me,
Their knowledge in Avaya and VOIP in off the charts
Thanks
Highly recommended
They delivered a great results, even when i wasn't available, they kept reminding me,
Their knowledge in Avaya and VOIP in off the charts
Thanks
MU
Mo U.
Jul 22, 2024
Avaya call forward all calls
Quick responsive support. Job completed as required.
PC
Priyansh C.
Jul 16, 2024
Avaya Phone System Consultant
Wonderful person to work with
MK
Murtaza K.
May 17, 2024
Avaya PRI line configuration
The best thing i like about Moataz that he is available immediately for instant support. Been coordinating with him from sometime, very supporting and understanding. He understands the situation very well and as long as it takes, he makes sure of the problem to be resolved within the same day.
About Moataz
VOIP Specialist | Avaya | Cisco | Genesys | Zoom | 3CX | FreePBX
100%
Job Success
Riyadh, Saudi Arabia - 8:16 pm local time
My name's Moataz, and here are my qualifications/experiences.
- 12+ Years working on VOIP solutions (Avaya in particular) in two countries (Egypt & Saudi Arabia) at big system integrators.
- I have done a lot of projects at different segments/sectors with different sizes (SMB & Enterprise, and Megaprojects), starting from legacy systems to the latest technologies.
- working on all application types of unified communications and customer experience applications.
- Pre-sales experience, and consultancy
Expertise:
- IP Office, VmPro, Onex Portal, IPOCCS, ACR
- Avaya Aura Core Components (SMGR, SM, CM, US, H.245 gateways)
- Equinox TE & AAWG
- Equinox OTT (MGMT, MEDIA, H.323, Equinox Edge, and Equinox Recording)
- Aura Presence with Multimedia Messaging enabled (PMM)
- AADS (standalone & clustered)
- SBCE standalone and HA for remote worker and sip trunking.
- Call Center Elite, AACC, EMC,
- Experience Portal, WFO, and CMS
- Avaya soft clients (Equinox Client, Equinox Attd, OneX Comm, OneX Agent, OneX attd).
- Multiple Avaya portfolios such as (IPT, Hospitality Solutions, and Call Centers)
- Different types of Avaya PBX and media gateways (SI, MCC, G450/G430, and G650).
- Integration between Avaya and other systems (Astrix, LYNC & CISCO...).
- Custom reports for CMS Designer.
- Cisco CUCM, Unity.
- Grandsteam
- FreePBX, Neogeo Router
Services:
1- Troubleshooting any raised issue.
2- Preventive/proactive maintenance with a weekly report.
3- New implementation/commissioning.
4- Operation over the clock (already have a team for continuous operation & monitoring)
5- Consultancy sessions regarding design requests, quotations, licenses, and sizing.
6- Training sessions
Steps for completing your project
After purchasing the project, send requirements so Moataz can start the project.
Delivery time starts when Moataz receives requirements from you.
Moataz works on your project following the steps below.
Revisions may occur after the delivery date.
Set Agenda
Answer related questions
Answer any related questions for the client & provide explanation for any raised question,