You will get quick fix on IT queries, Mac OS, Printers and Scanners, Windows, Cloud apps
Top Rated
You will get quick fix on IT queries, Mac OS, Printers and Scanners, Windows, Cloud apps
Project details
• I care deeply about handling the "Knittywitty", in a fast-paced environment, where Organization needs to focus on other important needs to improve productivity.
• I am a customer-centric Technical support Engineer/Manager as I oversee tickets, all communications, and projects with support engineers and ensure to keep customers abreast by showing empathy, listening, understanding, diagnosing, troubleshooting, and resolving their queries.
• I have enough patience as an active listener, understanding, guiding, communicating, and time management conscious to ensuring ticket are resolved for users.
• I am a customer-centric Technical support Engineer/Manager as I oversee tickets, all communications, and projects with support engineers and ensure to keep customers abreast by showing empathy, listening, understanding, diagnosing, troubleshooting, and resolving their queries.
• I have enough patience as an active listener, understanding, guiding, communicating, and time management conscious to ensuring ticket are resolved for users.
Support & IT Services
Cloud Services, CRM Customization & Development, Data Recovery, Helpdesk & Technical Support, ConsultationDevice
Desktop/LaptopOperating System
WindowsCloud Platforms
Amazon Web Services, IaaS, Dell Technologies Cloud, Google Cloud Platform, Microsoft Azure, SaaSWhat's included $350
These options are included with the project scope.
$350
- Delivery Time 4 days
- Number of Revisions 1
- Remote Connection Support
- Documentation
Optional add-ons
You can add these on the next page.
Fast 2 Days Delivery
+$400
Additional Revision
+$50Frequently asked questions
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About Sikiru
Senior Microsoft Cloud and Desktop Solutions Engineer | IT Technician
100%
Job Success
Lagos, Nigeria - 1:50 am local time
• Responding to and resolving technical queries from end users and VIPs via the ITSM tool
• MDM Administration
• Desktop troubleshooting
• Ensuring Customer Documentation is kept up to date
• Working with the team to identify and implement changes to Customer Environments to address common issues
• Providing the highest level of Customer Service
• Equipment request handling
• Device management and stock control
• Updating assets on our Asset Management system
• Inbound and Outbound call handling
• Experience in supporting Windows Desktop
• Strong people skills
• Understanding of networking fundamentals, TCP/IP, DNS, DHCP
• Able to be self-sufficient and driven
• Willing to learn new skills
• Knowledge of AV equipment
• Experience in troubleshooting issues with printers and network shares
• Ability to provide VIP support, both remote and face-to-face
• Detail-oriented and organised
• Have the ability to work independently, autonomously, and take initiative
• Can multitask and proactively manage various issues and conflicting priorities
• Have strong and effective written and verbal communication skills
• MDM (Mobile Device Management), Intune
• Experience in supporting Apple macOS / iOS, Android, and MS Windows
• Familiarity with an ITSM tool
• Softphone Management
• Veeam
- You do not just hire service from me as a Customer support personnel, but also interest, honesty, passion, professionalism, and accuracy.
I am eager to work with you to provide reliable, consistent, and high-quality work/service.
✳️ All ITSM tools I have used and am still using to succeed
- ITGlue - VSA Kaseya Integrated
- NinjaOne
- Confluence
- Halo
- Zendesk
- ConnectWise/AnyDesk
- Screen Connect
✳️Experience with Project management, RMM/PSA platforms such as:
- Zoho CRM
- Slack Channel
- Jira
- ConnectWise Manage
- Microsoft Rave
- Azure DevOps
- Microsoft Dynamics 365 and other related tools
✳️Communication Tools:
- VSA Kaseya BMS
- Slack channel
- MS Outlook
- Microsoft Dynamics 365 (Internal)
- MS Teams
- Ring Central - Cloud and desktop 🖥 and other related tools
✳️Experience with remote support cloud and desktop 🖥 tools such as
- ConnectWise Control (ScreenConnect)
- ConnectWise Automate
- Zoho Assist
- LogMeIn
- Teams Viewer
- SAAS VSA Kaseya RDP
- MS Teams and other related tools
- AWS - Amazon Workspace
OTHER Technical ATTRIBUTES
✳️Troubleshooting
✳️Domain controller, Azure AD Sync, Azure Entra ID
✳️Networking, NTFS, Domain joined Printers and Scanners
✳️Configuration, Installation, and Deployment
✳️Collaboration, Communication, and Consistency
✳️Web development and design
✳️Microsoft Office applications (Microsoft Forms, SharePoint, Microsoft Azure OneDrive, Forms, OneNote, Outlook, Excel, Word, and PowerPoint slides for presentation)
✳️Database maintenance
✳️Field, Remote & Virtual assistance AWS Workspace
✳️Zendesk, Microsoft Teams, Zoom, Google Meet
✳️SCCM, GPO, and ADFS
✳️Microsoft Exchange Online
✳️ Microsoft Office 365 support specialist | Microsoft Office 365 GCC, Apps for Enterprise, Apps for Business, Apps for Education.
✳️ Ability to provide support for Cloud and SaaS products.
✳️ Customer retention focus, quick response times.
✳️ Data entry specialist.
✳️ I work across different time zones in compliance with security, privacy policies, and standards.
Don't hesitate to get in touch with me, so we can discuss how we can work together to meet your Customer Service needs.
I am a customer-centric approach Support personnel as I bring customers or end-users closer to my heart, by putting myself in customers' shoes.
I have a strong passion for supporting end-users with their products, services, goods, or applications and providing top-notch customer experience through my Technical skills and communication soft skills.
I would love to work with you 😎
Steps for completing your project
After purchasing the project, send requirements so Sikiru can start the project.
Delivery time starts when Sikiru receives requirements from you.
Sikiru works on your project following the steps below.
Revisions may occur after the delivery date.
Resolve technical issues for customers
You will be alerted or know if and when the user has been supported, and his ticket is resolved.