You will get Tier 1 IT Technical Customer Support
Project details
I have over eight years of experience in IT Technical and Help desk Role and over all these years I have learnt and can perform these tasks quite easily.
-Excellent communication in English (reading and writing)
-Excellent accountability (timely responsiveness)
-Excellent computer skills (Windows, Mac, MS Office, Chrome)
-Excellent IT Skills – CCNA, Linux and Cloud Certified.
-Initiative in identifying issues or errors within the systems/platforms used
-Responsible to reach out to engineering team representatives to fix technical issues
-Provide a clear and detailed summary and report of issues
-Assist in technical research for software/programs -Assist with other IT projects
- responsible for execution of fault correction steps for the known Issues (L1 Tickets/Incidents).
- Ensure execution of preventive maintenance activities and that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Ensure issues that cannot be addressed by the L1 team are handed over to the appropriate resolver group (Level 2 Team)
- Prepare, maintain documentation, reports, and provide follow-up status on identified tasks.
-Excellent communication in English (reading and writing)
-Excellent accountability (timely responsiveness)
-Excellent computer skills (Windows, Mac, MS Office, Chrome)
-Excellent IT Skills – CCNA, Linux and Cloud Certified.
-Initiative in identifying issues or errors within the systems/platforms used
-Responsible to reach out to engineering team representatives to fix technical issues
-Provide a clear and detailed summary and report of issues
-Assist in technical research for software/programs -Assist with other IT projects
- responsible for execution of fault correction steps for the known Issues (L1 Tickets/Incidents).
- Ensure execution of preventive maintenance activities and that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Ensure issues that cannot be addressed by the L1 team are handed over to the appropriate resolver group (Level 2 Team)
- Prepare, maintain documentation, reports, and provide follow-up status on identified tasks.
Support & IT Services
Cloud Services, Helpdesk & Technical SupportDevice
Desktop/LaptopOperating System
WindowsWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Revisions 1
- Remote Connection Support
- Documentation
Frequently asked questions
About Mudassir
Network Engineer (VeloCloud, Meraki, Telecom)
Rawalpindi, Pakistan - 9:12 pm local time
Are you looking for a skilled IT Support professional who can ensure seamless network operations, troubleshoot complex issues, and provide top-notch technical assistance? Look no further!
With over 9 years of hands-on experience in the IT industry, I specialize in network monitoring, troubleshooting, and support across a wide range of technologies and platforms. My extensive background includes working with major companies in the telecommunications and technology sectors, where I've honed my skills in managing networks, resolving technical issues, and optimizing operations for optimal performance.
Key Skills:
✅ *Network Monitoring and Troubleshooting:* Proactively monitored and maintained networks comprising of various devices, including VmWare Velo edges, Cisco routers and switches, Meraki MX devices, AT&T routers, Digi Devices, and more. My expertise in conducting layer 1 diagnostics, running command line tests, and analyzing uptime statistics has consistently ensured uninterrupted connectivity for clients.
✅ *NOC Expertise:* Managed Network Operations Centers for renowned companies, overseeing performance, conducting upgrades, and ensuring the reliability and availability of networks. This includes working with VMware Velo Edges, Cisco ISR routers, legacy SonicWall, and FortiGate devices.
✅ *Performance Analysis:* Proficient in assessing network performance through in-depth analysis of key performance indicators, quality indicators, and traffic trends. Expertise in using tools like SNOW, Meraki Portal, Vmware Protal e.t.c and more to monitor KPIs and provide actionable insights.
✅ *Customer-Centric Approach:* I've handled technical queries and escalations, ensuring prompt resolution and maintaining high levels of customer satisfaction. My experience in working with renowned international customers, including National Vision, Rack Room Shoes, LabCorp, Campbells, and others, speaks to my ability to provide top-notch customer support.
✅ *Multi-Vendor Support:* Proficient in dealing with multi-vendor environments, with hands-on experience in supporting Ericsson, Huawei,Nokia, Cisco, Juniper networks.
✅ *Problem Solving and Analysis:* Skilled in investigating technical issues, analyzing root causes, and providing effective recommendations for process improvements and issue prevention.
If you're seeking a dedicated IT Support specialist who can deliver reliable solutions, optimize network performance, and provide exceptional customer service, let's connect! My track record of streamlining operations and ensuring network reliability is at your service.
Let's work together to ensure your IT infrastructure operates at its best. Reach out today to discuss how I can contribute to your team's success!
Here are List of the tools and applications I used:
************Ticketing Platforms********************
✅ ServiceNow
✅ Zendesk
✅ RTTS
✅ NetCool
*************Help Desk Phone Systems******************
✅ Cisco Jabber
✅ Cisco Finesse
✅ Cisco WebEx
*************NOC Monitoring Portal**************************
✅ Cisco Meraki Portal
✅ Juniper Mist Portal
✅ VMware VeloCloud Portal
✅ ATT SDWAN Portal
✅ Logic Monitor Portal
*************CLI Command line ***********************
✅ Cisco Routers, Cisco Switches
✅ Fortigate firewalls
✅ VMware VCE devices
*************Cross Vendor Tools ***********************
✅ ATT Express ticketing, Business direct Portals.
✅ Lumen and Century link Portals.
✅ DSR and Granite Support for creating tickets.
✅Cradle Point Portals, ATT digi Portals
*************Network Devices ***********************
✅ MX64, MX67, MX48LP Switches, MG21 Cisco Meraki devices
✅Cisco ISR Routers and Sonic Wall
✅VMware Velo Cloud VCE520, VCE610, VCE 34** Series e.t.c.
✅ATT U110 and U115 Routers
✅Cradle Points and ATT DIGI devices
****************Certifications***************************
✅ CCNA Cisco Network Associate Certified.
✅ AWS Solution Architect Cloud Certified.
✅ Kubernetes Certified Administrator Certified (CKA)
✅ Kubernetes Certified Application Developer (CKAD)
✅ 5G Core Associate Certified
✅ Ericsson Cloud Associate Certified
✅ Internet of Things Certified
Experience
✅ Configure INC USA - For 3 years
✅ ATSG USA - 3 Months
✅ Ericsson Global Projects
✅ Huawei Global Projects
Others:
✅ Slack
✅ Microsoft Teams
✅ MS Word
✅ GSuite (Docs, Sheets, Drive, Slides)
✅ Excel
✅ Dialpad
✅ Nextiva
Also, I am willing to be trained, just provide training or video walk through how to do or perform the task and I can definitely perform and execute the tasks well :)
Steps for completing your project
After purchasing the project, send requirements so Mudassir can start the project.
Delivery time starts when Mudassir receives requirements from you.
Mudassir works on your project following the steps below.
Revisions may occur after the delivery date.
Purchase the project and send requirement
Please before purchasing , send me the requirement of the project once we will approve together then purchase the project