You will get 10 edited knowledge base articles with screenshots
You will get 10 edited knowledge base articles with screenshots
Project details
You will get a fully researched, edited, and polished set of articles for your knowledge base, including screenshots. In addition to a tech writing background, I am a trained instructional designer who knows how to create user-focused learning solutions. My goal is to help reduce your support load and help empower and delight your customers through easy-to-understand, on-demand knowledge articles. I build in more than one revision in the cost to ensure the final product surpasses your expectations. I am happy to collaborate with your subject matter experts, as well.
Document Type
ProcedureTopic
SoftwareLanguage
EnglishWhat's included $500
These options are included with the project scope.
$500
- Delivery Time 25 days
- Number of Revisions 1
- Number of Words 1000
- Consultation
- Proofreading & Editing
- Additional Research
Optional add-ons
You can add these on the next page.
Fast 14 Days Delivery
+$75
Additional Revision
+$100
Additional 100 Words
(+ 3 Days)
+$175
Style Guide
(+ 5 Days)
+$250
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CC
Camila C.
Jan 29, 2024
Writing Skills Test
Emily does great work!
RH
Rich H.
Oct 13, 2023
Edit, Tighten, and Improve Instructions for New Game
Emily was great. She has great communication skills, is a skilled writer/editor, and completed the project early and on-budget.
SA
Suranjith A.
Jan 16, 2022
Article Writer - NO Feedback required! (A great way to start your Upwork career!)
About Emily
Writer with Instructional Content / eLearning Experience
100%
Job Success
Morton, United States - 11:47 am local time
Many of my clients aim to reduce support calls and help customers find quick solutions to technical problems, which is a goal I take pride in accomplishing. To do that, I work effectively with subject matter experts, mine existing documentation, and collaborate with stakeholders to understand customer needs and design a solution specifically for them. Some of my project outputs include instructional manuals, knowledge articles, website FAQ, courses, and other learning content.
Key professional accomplishments:
- Building out an IT knowledge base with hundreds of how-to articles, which improved technical communication and reduced help desk calls by nearly 60% within the first 6 months of rollout.
- Rewriting and clarifying nearly 100 pages on a government website, which led to fewer support calls and increased self-help web traffic.
- Creating job aids for call center agents that reduced erroneous fraud investigations and saved hundreds of hours in follow-up time and unneeded reporting.
Steps for completing your project
After purchasing the project, send requirements so Emily can start the project.
Delivery time starts when Emily receives requirements from you.
Emily works on your project following the steps below.
Revisions may occur after the delivery date.
Article Draft
I draft one article for your review and feedback.
Article Polish
I take your feedback and revise the article accordingly. This helps me understand your priorities, process, and style.