- Interpersonal Helpdesk Etiquette
- Technical Helpdesk Etiquettes and Skills
- Computer Skills for Helpdesk Operations
- Helpdesk Terminology
- Good Helpdesk Practices
Service Availability Warning: Scheduled Site Maintenance -- Upwork will be down for a regularly scheduled maintenance on March 2 beginning at 02:00 UTC for about 3 hours. You can continue to bill time to any contract in the Team App if you are logged in prior to the start of maintenance. Thanks for your patience.
Help Desk Certification
This test is about 40 multiple choice questions and should take less than 40 minutes to complete