Service Availability Warning: Scheduled Site Maintenance: Upwork will be down for a regularly scheduled maintenance on May 27, beginning at 01:00 UTC for about 90 minutes. You can continue to bill time to any contract in the Team App if you are logged in prior to the start of maintenance. Thanks for your patience.
Back to all tests

Help Desk Certification

Expert

This test is about 40 multiple choice questions and should take less than 40 minutes to complete

Test Contents

  • Interpersonal Helpdesk Etiquette
  • Technical Helpdesk Etiquettes and Skills
  • Computer Skills for Helpdesk Operations
  • Helpdesk Terminology
  • Good Helpdesk Practices