





Achieve Hire Intelligence
Spring 2024
Businesses come to Upwork because they need results, often quickly. That’s why we created Uma, Upwork’s Mindful AI to help businesses hire the right freelancer faster, and freelancers get more work done.
Uma will help you post jobs and win work, evaluate and write proposals, answer questions on contracts and payments – and that’s just the beginning. Uma will continue to learn, gain context, and add new capabilities to help you hire and earn.
Join the waitlist for early access to new experiences powered by Uma.
Client

Most connections between clients and freelancers on Upwork start with a job post. Drafting a job post with an accurate scope, timeline, budget, full set of needed skills, and enough detail to attract top talent can be difficult, especially when you’re moving quickly.
That’s why we created Job Post Generator, powered by Uma, Upwork’s Mindful AI. All you need is a simple sentence, and Uma will create a draft post. You then edit, customize, and post so you can find the right freelancer in no time.


Businesses come to Upwork to find experienced freelancers with the specific skill set they need to get results. Customers told us they want to spend less time reviewing proposals and get more insight into their top matches.
Best Match insights, powered by Uma, Upwork’s Mindful AI, deliver the speed and precision at the proposal review stage to help you identify the specific pros that match your needs. With Best Match insights, it’s easy to see why someone is a potential match with relevant skill sets and client reviews highlighted right in your proposal manager view.

When it comes to work, time is precious. That's why you need a workspace that keeps up with your pace. Introducing our revamped dashboard – your ultimate command center. Manage project milestones effortlessly, streamline search for talent, track projects, and seamlessly rehire top performers, all in one place.
Find highly skilled freelance talent faster with more search & match upgrades.
Search results
Find top talent with enhanced search results that highlight freelancers’ JSS, total earnings, and Top Rated status so you can hire with confidence.
Search relevance
Invite the most relevant freelancers to apply to your job with enhancements to our proposal manager search model.
Best Match ranking
See which freelancers have the skills that most meet your needs with enhancements to Best Match ranking in your proposal manager so you can get to your talent shortlist quickly.
Proposal highlights beta
Review proposals more efficiently with new freelancer highlights that show the specific experience most relevant to your job so it’s easy to understand their background and unique skill set.
AI Services hub
Find skilled AI experts for your specific AI use case with upgrades to the AI Services hub so you can start your AI project today.
AI consultations
Get advice from AI experts with more AI meeting topics to select from so you can find the expert you need quickly.

Getting expert advice from a highly-skilled freelancer can help you scope a project and clarify your strategy. Sometimes when you need advice, you need it now.
Our new option to ‘Meet now’ when scheduling a 1-on-1 consultation with a freelancer on Upwork can get the expert advice you need, well, now.
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There is an abundance of talented freelance professionals on Upwork and we want to ensure you find the best fit for your job as fast as possible. Quick invites turbocharge your search to find highly skilled freelancers.
Based on your job post, we’ll suggest up to eight top freelancers with a track record of great work. Message them all at once with a personalized invitation to apply to your job and watch the quality work roll in.
More enhancements to streamline your hiring process.
Job post options
Post your next job quickly with new options that let you reuse a prior post to save time. Don't worry; you can easily edit any detail, from skills to scope to budget.
Rehiring options
Rehire trusted freelancers with easy access at the end of a contract so you can quickly reengage top talent.
Proposal manager messaging beta
Message a freelancer before hiring them through the 'Message' button now located at the top of their profile in your proposal manager so it’s easy to connect from more places on Upwork.
Offer modification options
Modify offers that have not yet been accepted by talent with improved options so you can easily respond to changing needs.
Code Cleanse beta
Vet technical talent in the hiring process with a new technical skills review by Code Cleanse to help you select the right freelancer for your project.

Messaging on Upwork is where connections form and day-to-day work happens. Our customers wanted enhanced messaging functionality, and we've delivered just that. Our revamped search feature makes it effortless to navigate between conversations. We’ve broadened our file type settings, allowing you to preview all your files and links easily. Our intuitive guided map leads you through milestones, from initial interviews to contract acceptance, eliminating the guesswork from the hiring process.

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Customers have told us they want more ways of showing their appreciation for freelancers delivering exceptional work. Now you have the option to seamlessly give talent a bonus when closing a contract when you've provided positive private feedback.
Giving a bonus is a meaningful way to build lasting relationships to help you grow your business and recognize strong intangible skills such as communication, cooperativeness, adaptability, reliability and more. This unexpected recognition can enhance your relationships and encourage talent to work with you again in the future.
Additional updates for better work collaboration.
Messaging prompts
Kick-start your communication with freelancers with new conversation prompts integrated into our messaging system so collaboration is even easier.
Freelancer profile sharing
Share a freelancer's profile via email, Slack, or other messaging platforms by clicking on the new share icon.
Consultations rescheduling
Reschedule your consultation with new scheduling options if you can no longer make it. Simply adjust the meeting time to accommodate your schedule changes.
Private feedback options
Share private feedback at the end of a contract with a streamlined workflow with clearer options. Detailed, valuable feedback helps build trust on Upwork.
Enterprise
When you’re looking to outsource an entire function or receive guaranteed outcomes from a team of experts, you need a holistic range of professional services spanning both strategy and execution. With Managed Services, we design a scalable solution around your unique business goals.
No matter how complex your operation, we do the heavy lifting for you. From finding the right team, building a roadmap, and end-to-end oversight we bring in the expertise you need to execute mission-critical projects flawlessly. We take full ownership and guarantee outcomes so you can outsource entire functions from AI, Engineering, HR, Customer Support, Sales & Marketing and more.


Hiring quality contingent talent at scale is challenging with disjointed systems, limited visibility to budgets, and a lack of transparency into candidate and contractor information.
By integrating Upwork into your existing Vendor Management System, you can access Expert-Vetted freelancers through your existing workflows so you can get the right expert talent to meet your organization’s exact needs. Consolidate sourcing, hiring, onboarding, approvals, and payments into one centralized workforce system and increase visibility for end-to-end efficiency and transparency.

Businesses come to Upwork to find experienced freelancers with the specific skill set they need to get results. Customers told us they want to spend less time reviewing proposals and get more insight into their top matches.
Best Match insights, powered by Uma, Upwork’s Mindful AI, deliver the speed and precision at the proposal review stage to help you identify the specific pros that match your needs. With Best Match insights, it’s easy to see why someone is a potential match with relevant skill sets and client reviews highlighted right in your proposal manager view.

When you know the work you need completed, and want a skilled freelancer to start the work within hours, it’s faster to start with projects already scoped and priced.
With Project Catalog you can shop ready-to-purchase projects across 300+ categories with upfront pricing. Browse and buy in just a few clicks.

Getting expert advice from a highly-skilled freelancer can help you scope a project and clarify your strategy. Sometimes when you need advice, you need it now.
Our new option to ‘Meet now’ when scheduling a 1-on-1 consultation with a freelancer on Upwork can get the expert advice you need, well, now.
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Navigating across disparate systems and multiple sources of data is not only time-consuming, it also leads to inaccuracy. Streamline your tech and unite your business by integrating Upwork within all the other systems and applications you use every day.
With automatic data transfers and handy automations with leading ATS, HRIS and spend management providers you can work how you want, with the tools your teams already use. Transform fragmented processes into automated and frictionless workflows by connecting Upwork to your favorite tools for maximum productivity.
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Hiring managers are busy wearing multiple hats. It can be difficult to find the right information quickly to get the job done and hire the best talent.
The Enterprise dashboard gives hiring managers an intuitive and complete workspace to seamlessly manage their talent program, connect with Expert-Vetted talent faster, receive enhanced support, and more.

Rules around worker classification are not easy to interpret and are frequently changing. Protect your business from misclassification risk and leave the worker classification to Upwork. Our team of experts, backed by our legal team, will interpret the ever-changing classification rules based on geography and job requirements. They’ll also determine the appropriate classification of your freelancers for each engagement, and expedite the onboarding process so you can get them started on your projects.


Leading companies need to make data-driven decisions. That’s why you need our pre-built, pre-defined reports ready for analysis. Get the information you need across all your contracts to unlock meaningful insights for better planning and enable confident decision-making when it comes to workforce planning and spend management.
Use our powerful reporting features like granular filters and custom searches to spend less time searching, and more time making better decisions to optimize spend. Dig into the details and get the full picture of your contingent workforce across all contracts. Act quickly with confidence, get immediate answers to your questions, and seize the power of data.
Enterprise upgrades for improved collaboration & reporting.
Purchase order reports
Get automated and precise spend tracking with our new purchase order (PO) report so each PO is seamlessly aligned, eliminating the need for individual custom reports.
Talent lists
Discover, save, and share new and trusted talent with Talent Lists so you’re ready for your next hire.
Bulk invoice downloads
Download hundreds of invoices simultaneously from your transaction history with enhanced invoice downloads that make it easier to access the information you need.
Contract details for teams
View or modify who within your team is responsible for a contract on the details tab in the “Assigned Team” field so the relevant information is easy to access for every contract.
Search options
Search talent, ready-to-purchase projects, and posted jobs from anywhere on Upwork so you can work more efficiently.
Account transfers
Transition Upwork account ownership when you need to with a new self-service option, available on the My Info page, ensuring hassle-free management of your Upwork account.
Talent

Freelancers come to Upwork to make a prosperous living while feeling in control of their livelihood. At Upwork, we know your craft isn't just a job but a passion.
Freelancer Plus is here to support your success by providing access to top-notch tools like Upwork Chat Pro, powered by Uma, Upwork’s Mindful AI with GPT-4. Whether you want to improve your client interactions, stand out among the crowd, or gain valuable insights, we are here to support you with Freelancer Plus.

As a freelancer, every minute counts. Optimizing your time so you can build a steady pipeline of future clients can be challenging while delivering your current projects.
That’s why we’ve made consultations even more flexible for freelancers. We’ve added a new option so you can let clients know you’re available to ‘Meet now.’ Turn this option on when you want to monetize your available time so you can meet new clients, increase your earnings, and get paid for sharing your expert knowledge.

When you’re looking for work, details matter on your profile, in your proposals, and in your pricing. Upwork Coaching Services connects you with experienced freelancers who are also Upwork coaches. Join live group sessions for personal guidance and real-time answers to questions that make your profile, proposals, and pricing work for you.
Additional enhancements to help you earn more.
Upwork Chat Pro
Get faster and smoother responses in a larger window with the latest release of Upwork Chat Pro so it’s easier to brainstorm ideas, draft new content, debug code, and more. Upwork Chat Pro is available exclusively to Freelancer Plus subscribers.
Consultations eligibility
Increase your earnings, build a network of clients, and stand out as an expert by offering 1-on-1 paid consultations, now with expanded availability to more qualified freelancers. See if you’re eligible and get started.
Consultations video intros
Stand out to more clients with a new option to add a video introduction so prospective clients can experience what it’s like to book a consultation with you.
Consultations notifications
Never miss a consultation request from a client who wants to meet now with enhanced browser notifications to ensure you’re on top of incoming requests.
Consultations availability
Show clients you’re ‘Online for a consultation now’ with new easy-access settings available when you are on desktop or mobile so you can update your availability on the fly.
Scheduled rate increases
Include a scheduled rate increase in your proposals so you can plan for your future with a long-term client relationship.
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As a freelancer, more efficiency means more success. Whether you want to hone your skill, increase your output, or expand your skill set, industry-leading tools can help you supercharge your productivity. As a freelancer on Upwork, you have access to special offers so you can put more tools in your toolkit and grow your business.

You want to attract the right clients and projects, and being in the right place at the right time can make all the difference. That's why we've built Boosted Profile - a feature designed to increase your visibility. Boosted Profile secures a prime position at the top of the 'invite freelancers' page, so you can easily be discovered by clients who are looking for talent. With greater visibility comes greater opportunities.
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When you’re an expert, you want to work with clients who value your unique skill set. Help distinguish yourself with tech expertise through Upwork Partners. Upwork is working with top brands like Constant Contact, BigCommerce, and GoDaddy to give you opportunities to show off your skills to potential clients and get more of the work you want.
More upgrades to help you find the work you want.
AI Services hub
Find AI jobs that fit your skills on the AI Services hub with new tools and resources to help you land more projects, increase your earning potential, and deliver even better outcomes for clients.
Talent homepage
Find new jobs that match your skills in record time with a streamlined design and faster load time on the talent homepage.
Best Match job feed
Discover opportunities tailored to your preferences and expertise with enhancements to the Best Match job feed on your talent homepage so you see jobs more relevant to your interests.
Job post notifications beta
Get a personalized notification from us any time there is a new job posted on Upwork matching your specific skills so the work can come to you. Now available in beta for select categories.
Invitations to interview beta
Manage, review, and respond to invitations directly from your talent homepage in the new Invitations to interview section so it’s easier to win the work you want.
New offer notifications beta
Get notifications for new offers on desktop and mobile so you can respond to new offers faster and win more work.

Nothing excites hiring clients more than seeing the work you've already knocked out of the park. That's why we've revamped your portfolio to highlight the absolute best work of your career.
Featuring a sleek design, advanced creation tools, and expanded file type support, your new portfolio is here to help you catch clients' attention and win more work, paving the way for your future success. And thanks to our user-friendly interface, keeping your portfolio up-to-date and organized is a breeze.

Whether you are writing your first proposal or your next proposal, it’s important to provide the right details to get noticed and align early on expectations. Proposal tips, powered by Uma, Upwork’s Mindful AI, help you surface relevant skills at the right level of detail to stand out and win more work.
Additional features to help you run your business.
Job Success Score (JSS)
Earn JSS sooner. You can now earn your JSS after completing two projects with two clients in 24 months, so you get recognized for your skill and experience on Upwork.
Direct Contracts
Work with non-Upwork clients using Direct Contracts, now enhanced with an improved payment workflow and integration with Marketplace contracts so you can grow your business hassle-free.
My Stats
Get instant access to your activity data with the redesigned My Stats dashboard, now fully integrated with our latest ad product, Boosted Profile.
1099-K forms
Get your 1099-K with new, easy access to the digital form for U.S. freelancers so gathering information at tax time is simple.
Work Platform
We recognized the need for a transformative change in our mobile apps' performance, reliability, and usability. That's why we've completely reimagined the messaging user experience, harnessing native code and a refreshed interface to deliver the efficiency, reliability, speed, and mobile-friendliness that our customers want.
Work platform enhancements for better collaboration.
Mobile app messaging
Search and browse shared files and access a freelancer's full profile from your messages with the latest mobile app upgrade.
Mobile app navigation
Access contracts and job posts instantly with improved navigation from the client dashboard to our mobile app.
AI skills
Find freelancers and jobs that require AI skills with more precision, using our newly added AI skills category on the AI Services hub.
Scheduling
Link your Microsoft or Google calendar to schedule live meetings on Upwork with our improved calendar feature.

Work with the best on Upwork. Redesigned talent badges make it easier to understand top freelancers' track record at a glance. Identify top talent across Upwork with proven expertise and successful outcomes.
Additional updates for support and security.
Dispute resolution
Resolve fixed-price contract disputes efficiently with a new simplified process for dispute submission and management.
2-Step verification
Streamline account security with our improved 2-step verification enrollment process, making it easier to proactively protect your payments and personal data.
Phone verification
Verify your phone number as part of enhancements to the job posting workflow to increase safety and security on the platform.
Identity verification
Verify identity as a freelancer with an improved, simplified process for document submission and validation.