Achieve Hire Intelligence

Spring 2024

Embrace the future of work and how hiring gets done with our revolutionary tools, powered by AI. Upwork is committed to innovating on behalf of our customers, delivering the products and features that you need to meet your business goals.

Client

With Uma, Upwork's Mindful AI, you can find, hire, manage, and pay freelance talent seamlessly.
Find the right fit for your job.
Best Match Insights Beta
Find the right fit for your job.

Businesses come to Upwork to find experienced freelancers with the specific skill set they need to get results. Customers told us they want to spend less time reviewing proposals and get more insight into their top matches.

Best Match insights, powered by Uma, Upwork’s Mindful AI, deliver the speed and precision at the proposal review stage to help you identify the specific pros that match your needs. With Best Match insights, it’s easy to see why someone is a potential match with relevant skill sets and client reviews highlighted right in your proposal manager view.

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Hire faster with our redesigned dashboard.
Marketplace Dashboard
Hire faster with our redesigned dashboard.

When it comes to work, time is precious. That's why you need a workspace that keeps up with your pace. Introducing our revamped dashboard – your ultimate command center. Manage project milestones effortlessly, streamline search for talent, track projects, and seamlessly rehire top performers, all in one place.

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Expert advice in an instant.
Consultations
Expert advice in an instant.

Getting expert advice from a highly-skilled freelancer can help you scope a project and clarify your strategy. Sometimes when you need advice, you need it now.

Our new option to ‘Meet now’ when scheduling a 1-on-1 consultation with a freelancer on Upwork can get the expert advice you need, well, now.

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Connect with the perfect fit faster.
Quick Invites
Connect with the perfect fit faster.

There is an abundance of talented freelance professionals on Upwork and we want to ensure you find the best fit for your job as fast as possible. Quick invites turbocharge your search to find highly skilled freelancers.

Based on your job post, we’ll suggest up to eight top freelancers with a track record of great work. Message them all at once with a personalized invitation to apply to your job and watch the quality work roll in.

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Faster messaging for seamless collaboration anywhere.
Messaging Upgrades
Faster messaging for seamless collaboration anywhere.

Messaging on Upwork is where connections form and day-to-day work happens. Our customers wanted enhanced messaging functionality, and we've delivered just that. Our revamped search feature makes it effortless to navigate between conversations. We’ve broadened our file type settings, allowing you to preview all your files and links easily. Our intuitive guided map leads you through milestones, from initial interviews to contract acceptance, eliminating the guesswork from the hiring process.

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Bonuses for the results you are looking for.
Bonuses
Bonuses for the results you are looking for.

Customers have told us they want more ways of showing their appreciation for freelancers delivering exceptional work. Now you have the option to seamlessly give talent a bonus when closing a contract when you've provided positive private feedback.

Giving a bonus is a meaningful way to build lasting relationships to help you grow your business and recognize strong intangible skills such as communication, cooperativeness, adaptability, reliability and more. This unexpected recognition can enhance your relationships and encourage talent to work with you again in the future.

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Find highly skilled freelance talent faster with more search & match upgrades.

Search results

Find top talent with enhanced search results that highlight freelancers’ JSS, total earnings, and Top Rated status so you can hire with confidence.

Search relevance

Invite the most relevant freelancers to apply to your job with enhancements to our proposal manager search model.

Best Match ranking

See which freelancers have the skills that most meet your needs with enhancements to Best Match ranking in your proposal manager so you can get to your talent shortlist quickly.

Proposal highlights beta

Review proposals more efficiently with new freelancer highlights that show the specific experience most relevant to your job so it’s easy to understand their background and unique skill set.

AI Services hub

Find skilled AI experts for your specific AI use case with upgrades to the AI Services hub so you can start your AI project today.

AI consultations

Get advice from AI experts with more AI meeting topics to select from so you can find the expert you need quickly.

More enhancements to streamline your hiring process.

Job post options

Post your next job quickly with new options that let you reuse a prior post to save time. Don't worry; you can easily edit any detail, from skills to scope to budget.

Rehiring options

Rehire trusted freelancers with easy access at the end of a contract so you can quickly reengage top talent.

Proposal manager messaging beta

Message a freelancer before hiring them through the 'Message' button now located at the top of their profile in your proposal manager so it’s easy to connect from more places on Upwork.

Offer modification options

Modify offers that have not yet been accepted by talent with improved options so you can easily respond to changing needs.

Code Cleanse beta

Vet technical talent in the hiring process with a new technical skills review by Code Cleanse to help you select the right freelancer for your project.

Additional updates for better work collaboration.

Messaging prompts

Kick-start your communication with freelancers with new conversation prompts integrated into our messaging system so collaboration is even easier.

Freelancer profile sharing

Share a freelancer's profile via email, Slack, or other messaging platforms by clicking on the new share icon.

Consultations rescheduling

Reschedule your consultation with new scheduling options if you can no longer make it. Simply adjust the meeting time to accommodate your schedule changes.

Private feedback options

Share private feedback at the end of a contract with a streamlined workflow with clearer options. Detailed, valuable feedback helps build trust on Upwork.

Enterprise

Upwork boosts operational efficiency, giving hiring managers greater access to Expert-Vetted talent.
Hire Expert-Vetted Talent on Upwork seamlessly.
VMS/MSP
Hire Expert-Vetted Talent on Upwork seamlessly.

Hiring quality contingent talent at scale is challenging with disjointed systems, limited visibility to budgets, and a lack of transparency into candidate and contractor information.

By integrating Upwork into your existing Vendor Management System, you can access Expert-Vetted freelancers through your existing workflows so you can get the right expert talent to meet your organization’s exact needs. Consolidate sourcing, hiring, onboarding, approvals, and payments into one centralized workforce system and increase visibility for end-to-end efficiency and transparency.

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Find the right fit for your job.
Best Match Insights Beta
Find the right fit for your job.

Businesses come to Upwork to find experienced freelancers with the specific skill set they need to get results. Customers told us they want to spend less time reviewing proposals and get more insight into their top matches.

Best Match insights, powered by Uma, Upwork’s Mindful AI, deliver the speed and precision at the proposal review stage to help you identify the specific pros that match your needs. With Best Match insights, it’s easy to see why someone is a potential match with relevant skill sets and client reviews highlighted right in your proposal manager view.

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Fixed-price projects. No surprises.
Project Catalog
Fixed-price projects. No surprises.

When you know the work you need completed, and want a skilled freelancer to start the work within hours, it’s faster to start with projects already scoped and priced.

With Project Catalog you can shop ready-to-purchase projects across 300+ categories with upfront pricing. Browse and buy in just a few clicks.

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Expert advice in an instant.
Consultations
Expert advice in an instant.

Getting expert advice from a highly-skilled freelancer can help you scope a project and clarify your strategy. Sometimes when you need advice, you need it now.

Our new option to ‘Meet now’ when scheduling a 1-on-1 consultation with a freelancer on Upwork can get the expert advice you need, well, now.

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Streamline and centralize your workflows and processes.
Integrations
Streamline and centralize your workflows and processes.

Navigating across disparate systems and multiple sources of data is not only time-consuming, it also leads to inaccuracy. Streamline your tech and unite your business by integrating Upwork within all the other systems and applications you use every day.

With automatic data transfers and handy automations with leading ATS, HRIS and spend management providers you can work how you want, with the tools your teams already use. Transform fragmented processes into automated and frictionless workflows by connecting Upwork to your favorite tools for maximum productivity.

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Powerful, enhanced dashboard.
Enterprise Dashboard
Powerful, enhanced dashboard.

Hiring managers are busy wearing multiple hats. It can be difficult to find the right information quickly to get the job done and hire the best talent.

The Enterprise dashboard gives hiring managers an intuitive and complete workspace to seamlessly manage their talent program, connect with Expert-Vetted talent faster, receive enhanced support, and more.

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Get expert talent working on your contracts faster.
Classification Compliance
Get expert talent working on your contracts faster.

Rules around worker classification are not easy to interpret and are frequently changing. Protect your business from misclassification risk and leave the worker classification to Upwork. Our team of experts, backed by our legal team, will interpret the ever-changing classification rules based on geography and job requirements. They’ll also determine the appropriate classification of your freelancers for each engagement, and expedite the onboarding process so you can get them started on your projects.

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Hire smarter with powerful analytics.
Contract Audit Report
Hire smarter with powerful analytics.

Leading companies need to make data-driven decisions. That’s why you need our pre-built, pre-defined reports ready for analysis. Get the information you need across all your contracts to unlock meaningful insights for better planning and enable confident decision-making when it comes to workforce planning and spend management.

Use our powerful reporting features like granular filters and custom searches to spend less time searching, and more time making better decisions to optimize spend. Dig into the details and get the full picture of your contingent workforce across all contracts. Act quickly with confidence, get immediate answers to your questions, and seize the power of data.

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Enterprise upgrades for improved collaboration & reporting.

Purchase order reports

Get automated and precise spend tracking with our new purchase order (PO) report so each PO is seamlessly aligned, eliminating the need for individual custom reports.

Talent lists

Discover, save, and share new and trusted talent with Talent Lists so you’re ready for your next hire.

Bulk invoice downloads

Download hundreds of invoices simultaneously from your transaction history with enhanced invoice downloads that make it easier to access the information you need.

Contract details for teams

View or modify who within your team is responsible for a contract on the details tab in the “Assigned Team” field so the relevant information is easy to access for every contract.

Search options

Search talent, ready-to-purchase projects, and posted jobs from anywhere on Upwork so you can work more efficiently.

Account transfers

Transition Upwork account ownership when you need to with a new self-service option, available on the My Info page, ensuring hassle-free management of your Upwork account.

Talent

Win more work effortlessly. Our innovative tools help you stand out and connect with great projects.
Give expert advice to clients in an instant.
Consultations
Give expert advice to clients in an instant.

As a freelancer, every minute counts. Optimizing your time so you can build a steady pipeline of future clients can be challenging while delivering your current projects.

That’s why we’ve made consultations even more flexible for freelancers. We’ve added a new option so you can let clients know you’re available to ‘Meet now.’ Turn this option on when you want to monetize your available time so you can meet new clients, increase your earnings, and get paid for sharing your expert knowledge.

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Get expert guidance. Land more jobs.
Upwork Coaching Services
Get expert guidance. Land more jobs.

When you’re looking for work, details matter on your profile, in your proposals, and in your pricing. Upwork Coaching Services connects you with experienced freelancers who are also Upwork coaches. Join live group sessions for personal guidance and real-time answers to questions that make your profile, proposals, and pricing work for you.

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Upgrade your freelance game.
Apps & Offers
Upgrade your freelance game.

As a freelancer, more efficiency means more success. Whether you want to hone your skill, increase your output, or expand your skill set, industry-leading tools can help you supercharge your productivity. As a freelancer on Upwork, you have access to special offers so you can put more tools in your toolkit and grow your business.

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Step into the spotlight.
Boosted Profile
Step into the spotlight.

You want to attract the right clients and projects, and being in the right place at the right time can make all the difference. That's why we've built Boosted Profile - a feature designed to increase your visibility. Boosted Profile secures a prime position at the top of the 'invite freelancers' page, so you can easily be discovered by clients who are looking for talent. With greater visibility comes greater opportunities.

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Showcase your tech skills.
Upwork Partners
Showcase your tech skills.

When you’re an expert, you want to work with clients who value your unique skill set. Help distinguish yourself with tech expertise through Upwork Partners. Upwork is working with top brands like Constant Contact, BigCommerce, and GoDaddy to give you opportunities to show off your skills to potential clients and get more of the work you want.

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Show off your best work.
Portfolio Beta
Show off your best work.

Nothing excites hiring clients more than seeing the work you've already knocked out of the park. That's why we've revamped your portfolio to highlight the absolute best work of your career.

Featuring a sleek design, advanced creation tools, and expanded file type support, your new portfolio is here to help you catch clients' attention and win more work, paving the way for your future success. And thanks to our user-friendly interface, keeping your portfolio up-to-date and organized is a breeze.

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Personalized tips to improve your proposal.
Proposal Tips Beta
Personalized tips to improve your proposal.

Whether you are writing your first proposal or your next proposal, it’s important to provide the right details to get noticed and align early on expectations. Proposal tips, powered by Uma, Upwork’s Mindful AI, help you surface relevant skills at the right level of detail to stand out and win more work.

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Additional enhancements to help you earn more.

Upwork Chat Pro

Get faster and smoother responses in a larger window with the latest release of Upwork Chat Pro so it’s easier to brainstorm ideas, draft new content, debug code, and more. Upwork Chat Pro is available exclusively to Freelancer Plus subscribers.

Consultations eligibility

Increase your earnings, build a network of clients, and stand out as an expert by offering 1-on-1 paid consultations, now with expanded availability to more qualified freelancers. See if you’re eligible and get started.

Consultations video intros

Stand out to more clients with a new option to add a video introduction so prospective clients can experience what it’s like to book a consultation with you.

Consultations notifications

Never miss a consultation request from a client who wants to meet now with enhanced browser notifications to ensure you’re on top of incoming requests.

Consultations availability

Show clients you’re ‘Online for a consultation now’ with new easy-access settings available when you are on desktop or mobile so you can update your availability on the fly.

Scheduled rate increases

Include a scheduled rate increase in your proposals so you can plan for your future with a long-term client relationship.

More upgrades to help you find the work you want.

AI Services hub

Find AI jobs that fit your skills on the AI Services hub with new tools and resources to help you land more projects, increase your earning potential, and deliver even better outcomes for clients.

Talent homepage

Find new jobs that match your skills in record time with a streamlined design and faster load time on the talent homepage.

Best Match job feed

Discover opportunities tailored to your preferences and expertise with enhancements to the Best Match job feed on your talent homepage so you see jobs more relevant to your interests.

Job post notifications beta

Get a personalized notification from us any time there is a new job posted on Upwork matching your specific skills so the work can come to you. Now available in beta for select categories.

Invitations to interview beta

Manage, review, and respond to invitations directly from your talent homepage in the new Invitations to interview section so it’s easier to win the work you want.

New offer notifications beta

Get notifications for new offers on desktop and mobile so you can respond to new offers faster and win more work.

Additional features to help you run your business.

Job Success Score (JSS)

Earn JSS sooner. You can now earn your JSS after completing two projects with two clients in 24 months, so you get recognized for your skill and experience on Upwork.

Direct Contracts

Work with non-Upwork clients using Direct Contracts, now enhanced with an improved payment workflow and integration with Marketplace contracts so you can grow your business hassle-free.

My Stats

Get instant access to your activity data with the redesigned My Stats dashboard, now fully integrated with our latest ad product, Boosted Profile.

1099-K forms

Get your 1099-K with new, easy access to the digital form for U.S. freelancers so gathering information at tax time is simple.

Work Platform

Collaborate better with support and security enhancements to our innovative work platform.
Identify top talent with talent badges.
Talent Badges
Identify top talent with talent badges.

Work with the best on Upwork. Redesigned talent badges make it easier to understand top freelancers' track record at a glance. Identify top talent across Upwork with proven expertise and successful outcomes.

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Support when you need it.
Help Center
Support when you need it.

Find solutions fast in our updated Help Center which connects you quickly with our support experts and the resources you need to improve your performance on Upwork.

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Work platform enhancements for better collaboration.

Mobile app messaging

Search and browse shared files and access a freelancer's full profile from your messages with the latest mobile app upgrade.

Mobile app navigation

Access contracts and job posts instantly with improved navigation from the client dashboard to our mobile app.

AI skills

Find freelancers and jobs that require AI skills with more precision, using our newly added AI skills category on the AI Services hub.

Scheduling

Link your Microsoft or Google calendar to schedule live meetings on Upwork with our improved calendar feature.

Additional updates for support and security.

Dispute resolution

Resolve fixed-price contract disputes efficiently with a new simplified process for dispute submission and management.

2-Step verification

Streamline account security with our improved 2-step verification enrollment process, making it easier to proactively protect your payments and personal data.

Phone verification

Verify your phone number as part of enhancements to the job posting workflow to increase safety and security on the platform.

Identity verification

Verify identity as a freelancer with an improved, simplified process for document submission and validation.

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