Jennelyn D.
Dasmarinas, Philippines
100%
Job Success
Top Rated Plus
Customer Service Quality Analysis/ Customer Service Coach/SME
US$13.00/hr
Hi Dear Clients,
I'm Jennelyn, a Customer Service, Virtual Assistant based here in the Philippines. Looking for an enthusiastic, and hard-working worker? Your search ends here.
" Success is no accident. It is hard work, perseverance, learning studying, sacrifice and most of all, love of what you are doing or learning to do."
Expertise:
-Customer Satisfaction Coaching and training.
-Subject Matter expert customer service-related field.
-Quality Analysis (Chat and email ticket Grading)
Other skills:
*Live Chat | Email Support
-Zendesk
-Zoho
*Cold Calling | Appointment Setter
-Mojo Dialer
*Order Fulfillment
*SAATS Commerce
*Jungle Scout
*Data Mining | Data entry
*Human Resourcing
*E Bay | Shopify Product Listing | Dropshipping
*Social Media Management
*MS Office/MS Excel/PowerPoint
*Google Docs | Spread Sheet | Calendar
*Gif making
*Basic Adobe Photoshop
Best Regards,
Work history
CS Subject Matter Expert - English Market
3 Dec 2021
-
12 Apr 2024
Private earnings
Upwork Manager
19 May 2020
-
31 Jul 2023
Private earnings
Subject Matter Expert (SME) / Team Lead
28 Aug 2020
-
7 Dec 2021
Private earnings
search products
10 Apr 2019
-
10 Oct 2020
No feedback given
Private earnings
Customer service in japanese
21 Sept 2019
-
10 Oct 2020
No feedback given
Private earnings
Excel sheet Instagram name edit
11 Dec 2018
-
7 Sept 2020
"Great Job!!!"
Freelancer's response
"Great!"Private earnings
Customer service agents needed for an e-commerce company located in California.
6 Jul 2019
-
31 Aug 2020
"Great Job!!"
Private earnings
Data collection for book information
5 Aug 2019
-
14 Aug 2019
"Jennelyn did a great job on the task, I appreciate all the good works and I enjoy working with her!"
Private earnings
Real Estate Outbound Calls
11 Feb 2019
-
28 Jun 2019
Private earnings
Data Entry
17 Mar 2019
-
24 Mar 2019
"It was a great job.
Thank you very much.
I will ask for a job again."
Private earnings
Shopify Customer Service Manager
28 Mar 2022
-
Present
Job in progress
Private earnings
Dedicated QA Market Coach Job Description
8 Mar 2022
-
Present
Job in progress
Private earnings
Virtual Assistant, Data entry & Order processing (needs to know a bit of Japanese)
22 Sept 2021
-
Present
Job in progress
Private earnings
Upwork Manager
11 Mar 2019
-
Present
Job in progress
Private earnings
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Skills
- Zendesk
- Email Support
- Dropshipping
- Quality Assurance
- Customer Service