Hire the Best Email Support Professionals

Hey there! It's your lucky day – you've just stumbled upon the profile of the ultimate multitasking person With 8 years of experience under my belt, I've done it all – customer service, admin support, recruitment, collections, virtual assistant work, cold calling, and sales representation. You name it, I've conquered it! I'm the Swiss Army knife of freelancers, and I'm ready to tackle any challenge you throw my way. Need help chasing down overdue payments? Consider it done. Looking for a virtual assistant to help you stay organized and on top of your game? Look no further. I pride myself on my ability to build strong relationships with clients and colleagues, and I'm always looking for new ways to exceed expectations. I'm a master of time management and prioritization, and I'm not afraid to roll up my sleeves and get the job done. So why choose me? Well, for starters, I'm not your average run-of-the-mill freelancer. I'm fun, I'm energetic, and I'm always up for a challenge. And with a proven track record of success, you can rest assured that you're in good hands. So what are you waiting for? Let's work together and make some magic happen!

Customer Service Representative Why me? 🏆 6 Years of Experience in Customer Service & Sales ⏰ 5000+ Upwork hours ⭐️ Consistently earned 5-star reviews ✅ Available to work in your time zone 🧠 A multi-skilled person and easy to work with Well, I have over 6 years of experience working as a customer support representative. As a full-time freelancer, my goal is to ensure client satisfaction by delivering detailed, well-organized, and accurate work. I excel at strategizing and prioritizing tasks, enabling me to handle multiple responsibilities effectively and remain composed in high-pressure situations. My commitment is to provide the best service to my clients. I strive to understand their needs and execute tasks accordingly. Moreover, I aim to surpass their expectations by completing assigned work ahead of deadlines while maintaining a professional approach throughout our interactions. I treat my clients' businesses with the same level of care and dedication as I would my own, as their success is also my success. Please have a look at some tools I have worked on ✹ Live Chat Support ✹ Email Support ✹ Phone support ✹ Zadarma (calling app) ✹ New voice media (calling app) ✹ Ring central (calling app) ✹ Google voice (calling app) ✹ Airbnb ✹ HomeAway ✹ Booking.com ✹Phone.com ✹ Hospitable ✹ Vrbo ✹ Agoda ✹ Guesty ✹ Kross booking ✹ New book ✹ HomeAway ✹ Charge Automation ✹ Reamaze ✹ Airtable ✹ Smoobo ✹ Shopify ✹ Zendesk ✹ Gmail ✹ CRM ✹ Freshdesk ✹ Helpscout ✹ Zoho CRM ✹ Slack ✹ JVZOO ✹ Trello ✹ Leverage ✹ Gorgeous ✹ Tawk. to ✹ Signal ✹ Many chats ✹ Service Point ✹ Google sheet ✹ Microsoft Office ✹ The command in Data Entry ✹ 17 track ✹ Deepl.com ✹ Social Media: ✹ Facebook ✹ WhatsApp ✹ Instagram ✹ Linked In ✹ Telegram I also have more than 5 years of experience providing virtual assistance and client support services in multiple lamguage. Spanish || German || English (US & British) || Norway || Swedish || Finnish || Dutch ||Italian || Danish || Portuguese ⭐ Customer support for Airbnb in Austria (Chat support) ⭐ Inbound and Outbound Calls "B2B" ⭐ Inbound and Outbound Calls "B2B" ⭐ Customer support for Shopify store (Worldwide drop shipping) I have done the following projects; ⭐Customer service of Foodpanda ⭐ Live chat operator for Play Control ⭐ Customer service for Antonio and co ⭐ Customer service for Christian Lawson ⭐Customer service for Monelli (E-commerce store) ⭐Customer service for The pet heaven (E-commerce store) ⭐Customer service for yourvintage love (E-commerce store) ⭐ Customer service for Vanesa Player ⭐ Customer service for Rapid Test Supplies ⭐ Customer service for FRATELLA OFFICAL UK ⭐ Customer service for SS worldwide shipping ⭐ Customer service for Vuzozy (E-commerce store) ⭐ Customer service for FERNNALY MODE ⭐ Customer service for Molly ⭐ Customer service for Mirella Mode ⭐ Customer service for Burtera ⭐ Customer service for OLIVIA TRENDS.COM ⭐ Customer service for MAJAA FASHION ⭐Customer service for Ventado store ⭐ Customer service for VALKOMMEN TILL CAMILAS MODE ⭐ Customer service for SUPER EMA DE ⭐ Customer service for VALKOMMEN TILL CAMILAS MODE ⭐ Customer service for ONZE FURBY ⭐ Customer service for FASHION HACKS ⭐ Customer service for JONG KLEDING KLEINE-PRIJZEN DE A PERFECT STAY (WEBSITE) ✔️ Bookings ✔️ Email Handling ✔️Arranging Rents I offer year-round customer service, available every day. Building strong, lasting relationships with clients is a priority for me, and I focus on long-term projects. I have a flexible schedule and can collaborate effectively with any freelancers you currently work with. I eagerly await your response. Bundles of thanks

Expertise in customer service and support for e-commerce, particularly in Shopify and dropshipping, has been demonstrated through various key roles, notably as a Customer Support Specialist 1️⃣2️⃣3️⃣. Proficient in using Help Scout and Zendesk to manage inquiries efficiently. Notable outcomes include maintaining zero chargebacks and resolving disputes effectively, showcasing strong communication skills 4️⃣5️⃣. Proven ability to adapt and enhance customer experience within diverse e-commerce platforms highlights commitment to customer satisfaction. Professional Who's Who 2021 Nominee Always Online (24 hours) I have seven years of experience in: Shopify (usage and development) ✔HelpScout ✔ZenDesk ✔ Gorgias ✔ ReAmaze ✔Freshdesk ✔Zoho ✔ GSuite ✔ Outlook ✔Groove 🟢(usage and customization) 🔥18000+ tracked hours Customer Service for Online Stores 🔥750,000+ emails responded to 🎯Dispute Specialist - PayPal/Stripe/Shopify/EBay/Klarna 🎯Response template composition, SOP documentation, KPIs , Agent training & retention, 🎯 Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials. 🔥Shipment chaser - USPS, FedEx, DHL, UPS 🟢I know the basics of email marketing using Shopify Email 🟢I know the basics of Klaviyo Email Marketing using Klaviyo Email Templates What I do: ✔ Save a sale ✔ Grab a sale ✔Get orders delivered ✔Reverse chargebacks ✔Get reimbursed by suppliers Achievements: 🔥 Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017) 🔥 Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back) 🔥Single- handedly managed 250- 500 emails a day on triple shift in a span of three months 🔥 Successfully coached more than 20 new hires who later became top rated freelancers as well. 🎯Obtained reimbursements from suppliers who failed to deliver. Apps I use: - Oberlo - DSers - AliExpress - Conversio (resending of receipt to alternative email address) - Aftership (monitoring shipping progress) - Return Magic (monitoring returns) - Shipstation - ShipHero - replacement shipments, returns, refund - recharge - subscriptions, autoship - Smile.io ( monitoring rewards points program) - Exportify - (Exporting of order using CV) - Massfulfill (hundreds of tracking number fulfillment in a matter of minutes) - Gobot customization - Wheel.io ( managing the Spin- a - Wheel) - Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring - Asana - Trello - Slack - Skype - Zoom - Email hunter - Email permutator - Contact Out - Lead411 - Linked In - Music Jam - Gravit.io - Voice to Text - Inkscape - Remove.bg - Recharge - Vimeo - Screencast - Printify - Canva - ChatGPT - Midjourney - Leonardo.Ai - Craiyon Other skills: Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design. ENFJ-A - Ecommerce Communication Specialist #ShopifyVA #ShopifyExpert #EcommerceVA #ShopifySupport #ShopifyServices #ShopifySolutions #VirtualAssistant #EcommerceExpert #ShopifyStore #ShopifyTips #Dropshipping #CustomerService #EmailSupport #EcommerceSupport #DropshippingTips #CustomerExperience #EcommerceCustomerService #DropshippingBusiness #CustomerSatisfaction #DropshippingSuccess #Gorgias #Zendesk #Freshdesk #ReAmaze #HelpScout #Helpdesk #CustomerSupport #SupportTools #CustomerService #SupportSoftware #ChatGPT #Midjourney #AIImageGeneration

✨ Your Chic Tech-Savvy A+ Virtual Assistant to Navigate Your Success 🌟 🧭 Unshakably Reliable – I’m the steady hand guiding your business forward ⚡ Quick Learner & Tech-Savvy – I adapt fast, move faster, and get things done right 🌐 200 Mbps Internet – Because slow isn’t in my vocabulary 📌 Services I Offer to Help Steer Your Soon-To-Be ⚡️ 7-Figure Business: 💼 CLIENT RELATIONS, CUSTOMER SUPPORT & ADMIN TASKS Like a true North Star, I keep your business on course — managing operations smoothly and efficiently. Platforms I’m fluent in: 🔑 Microsoft 365 🔑 Google Workspace 🔑 Slack 🔑 Teams 🔑 Zoom 🔑 Digital Phone Systems 🔑 Skype 🔑 Gorgias 🔑 JivoChat 🔑 Apollo 🔑 LinkedIn Sales Navigator 📈 TEAM COMMUNICATION & PRODUCTIVITY COORDINATION I ensure your team is aligned, your projects are on track, and your vision is never lost. Tools I use to keep everything flowing: 🔑 Asana 🔑 Monday.com 🔑 ClickUp 🔑 Trello 🔑 Airtable 🔑 GoHighLevel 🔑 Discord 🔑 Skype 🔑 Zoom 🔑 Grasshopper 🔑 Zendesk 🔑 Salesforce 📣 SOCIAL MEDIA MANAGEMENT & MARKETING SUPPORT Boosting your brand visibility with strategic content and a strong creative touch. Creative + Marketing Tools I wield: 🔑 Canva 🔑 Adobe Photoshop 🔑 Adobe Premiere Pro 🔑 Filmora 🔑 CapCut 🔑 Facebook / IG / TikTok / LinkedIn / Pinterest / YouTube 🔑 Meta Business Suite (FB Ads Manager) Tired of freelancers who under-deliver, misunderstand your needs, or drop the ball on deadlines? Let me be your North Star — consistent, clear, and committed to helping you offload the stress so you can scale confidently. With me by your side, your goals won’t just be met — they’ll be exceeded ✨ 📩 Ready to navigate your business toward freedom and growth? Let’s talk, Joan Your North Star Executive Assistant

Experienced Customer Service, Technical Support Specialist, and Virtual Assistant with over ten years supporting clients in telecom, banking, fitness, healthcare, and insurance industries across the US, UK, and Australia. I’m skilled in Microsoft Office 365, Salesforce, Go High Level (GHL), and other CRM platforms, with a strong background in customer support, data entry, account management, insurance quoting, and administrative assistance. With over four years as a Virtual Assistant, I specialize in customer service, technical support, accurate data management, client support, financial advisor assistance, and professional communication. I deliver high-quality work, meet deadlines, and help businesses run smoothly. Let’s work together to support your business growth!

Are you looking for the top-rated freelancers on Upwork with up to 8 years of professional experience to boost your projects and increase your sales—such as customer service, sales optimization and marketing communications in German, English, and Arabic? I help companies improve customer service and increase sales through cold calling, providing translation services, and boosting reviews on platforms like Trustpilot and others. Your sales team struggles to close qualified leads. I turn cold calls into hot opportunities for German & English,Arabic markets, boosting close rates by 4x in the first month I’m like a shark in the sea: I know my goals and I pursue them. - If you don't have a phone number for sales calls and cold calling, no problem! I have a German phone, so I can make calls from it too. I'm here to help you solve any problem you might face, wherever you are. I know how to increase sales, identify the company’s weaknesses and challenges, and resolve them to ensure 100% customer satisfaction and even secure recommendations for the company from others. We’re also flexible when it comes to pricing. We won’t disagree A brief overview of the companies I have worked with: -Amazon Germany: Customer service & Sales -Booking Customer service & sales support & Cold calling -Ebookers / Hotels: Travel bookings & client relations& Sales, cold calling -Komfortkissen (Germany): Sales & customer service& Cold call -Go Transcript: Translation & transcription (DE/EN/AR) -Woflow (Germany): Data management & operations& Sales -Veeva Systems: Sales support & market expertise & cold calling . -hej consulting GmbH Sales & cold calling -The Fleece Company (Germany) Customer service & Ticket- chat Support Technical Skills:- Shopify | Commslayer | Zendesk | Go high level system | Hubspot | Salesforce | Amazon System | Woflow Workforce | Voyager Amadeus, GDS Systems & Farelogix (travel/ticketing) MS Office Suite (Word, Excel, PowerPoint). What I can offer your company: - The key factor that will help your company or project grow, keep your customers extremely satisfied, and boost your ratings on sites like Trustpilot and others - Extensive experience in the German (DACH), American, British, and Middle Eastern markets, combined with deep cultural understanding and an understanding of each client’s specific needs. -Multilingual customer support (German, English, and Arabic). I am fluent in these languages and also provide translation services, as well as cold calling and sales. -Generation of marketing opportunities and direct marketing communications in Germany, Austria, Switzerland, the United Kingdom, and the United States -Recruitment and onboarding of new employees in Germany, taking cultural differences into account High cultural sensitivity toward major international markets. I invite you to start with a small, paid test project—an easy, no-risk way to see my skills, communication, and commitment in action. Let’s discuss how I can help you deliver exceptional service, drive sales, and expand into new markets. I look forward to connecting!