Hire the Best Email Support Freelancers
in Pakistan

My name is Anam Mustafa, and I am a passionate Customer Support Specialist with a strong academic background in BS English Literature and Linguistics. My education has shaped my communication, critical thinking, and writing skills, allowing me to interact with clients in a clear, professional, and confident manner. I specialize in delivering high-quality customer support through live chat, email handling, and cold calling. My focus is always on understanding customer needs, solving problems efficiently, and creating a smooth and positive experience for every client. I am highly motivated, detail-oriented, and committed to providing reliable support that helps businesses build trust and long-term relationships with their customers. I enjoy working in fast-paced environments where communication and problem-solving are key. What I bring to the table: Professional Customer Support (Chat, Email & Phone) Cold Calling & Lead Communication Strong Communication & Writing Skills Problem-Solving & Customer Satisfaction Focus Calm, Friendly & Professional Attitude My goal is to grow as a freelancer by delivering consistent, high-quality work while helping businesses improve their customer experience and overall satisfaction.

Hello! 👋 I hope you're having an amazing day. I appreciate for having a look at my profile. I have been working as a customer service representative for more than 4 years As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over quality work. I have provided online chat support and Email support for my clients based all around the world for e-commerce stores. Your Customer Service, Chat Support, Emails, and Social Media management will be managed in a highly professional and friendly manner so your customers can enjoy an excellent experience in your store. I will be a perfect Virtual Assistant for your business. Managing the Shopify eCommerce stores is my specialty. ✅ What I Offer: 🛒 Shopify & eCommerce Customer Support: Order processing, tracking, and updates Handling refunds, cancellations, and creating manual orders Updating customer information (addresses, emails, contact details) Creating discount codes and managing promotions Coordinating with suppliers to ensure smooth order fulfillment 📲 Social Media Management & Support: Managing Facebook pages: moderating comments, filtering negative feedback, and responding to messages Handling customer inquiries across TikTok, Instagram, and Meta platforms 💻 Tools I Use: Helpdesk & CRM Systems: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail Communication Platforms: Slack, Skype, Discord, WhatsApp, WeChat Tracking & Fulfillment Tools: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, Universal Parcel, Global Tracking 🌐 Multilingual Support: With the help of advanced tools like ChatGPT Pro and DeepL, I can assist customers in: German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more. 🛍️ eCommerce Brands I’ve Supported: Pawfectbuddies – Email & Social Media Support (Pet Products) Pawfectfriend – Email Support & Dispute Resolution (Cat Products) KangooKids – Email Support & PayPal Dispute Handling (Baby Products) Air Gaming Mousepads – Live Chat Support Oliviaoliver – Email & Facebook Support (Women’s Fashion) ClausXXL – Email Support & Shopify Dispute Management (Seasonal Products) Tiny Wonders – Email & Facebook Support (Children’s Products) Wonder Paws – Multi-platform Customer Support (Dog Products) Neptune Gold – Live Chat Support INKWALL – Email Support & Chargeback Handling (Custom Products) 🙌 Why Clients Choose Me: 24/7 availability, including weekends and holidays Clear, professional communication—even in high-pressure situations Strong Shopify expertise with complete customer support coverage Fast response times with exceptional attention to detail Long-term approach focused on customer satisfaction and retention I don’t just resolve issues—I represent your brand with professionalism, care, and consistency. Every interaction is an opportunity to build trust, enhance customer experience, and turn one-time buyers into loyal customers. 😏 Still Considering? If you're ready to provide a 5-star experience to your customers, feel free to reach out. Let’s work together to grow your business. Thank you for your time—I look forward to collaborating with you! Regards, Muhammad

Hello and welcome! Thank you for taking the time to visit my profile. I'm a Top-Rated Customer Support Specialist with over 4 years of experience helping Shopify stores, dropshipping businesses, e-commerce brands, online service providers, and short-term rental hosts deliver exceptional customer experiences. My goal is simple: provide professional, timely, and solution-oriented support that keeps customers satisfied and helps businesses grow. I have successfully supported 25+ international businesses across the USA, UK, Europe, South Africa, and Australia, assisting customers through email support, live chat, help desk systems, social media, and guest communication channels. Working with global teams has strengthened my communication skills, adaptability, and customer-focused approach. I specialize in both Email Support and Live Chat Support, handling everything from quick inquiries to detailed customer resolutions with clarity, empathy, and accuracy. Why clients choose to work with me: ✔ Top Rated Freelancer ✔ 100% Job Success Score ✔ $40,000+ Earned on Upwork ✔ 10,000+ Hours Worked ✔ Strong Written Communication Skills (Email + Chat) ✔ Reliable, Detail-Oriented, and Proactive ✔ Experienced in High-Volume Customer Support Environments Customer Support Services: • Email Support (High Priority & Detailed Customer Queries) • Live Chat Support • Shopify Customer Service • Dropshipping Customer Support • Order Processing and Tracking • Refunds, Returns, and Chargebacks Handling • Complaint Resolution & Escalations • Customer Retention & Satisfaction • Social Media Customer Support • Guest Communication Support • E-commerce Virtual Assistance E-commerce & Dropshipping Support: I have extensive experience supporting Shopify and dropshipping stores, helping business owners manage daily operations and deliver fast, reliable customer service. My responsibilities have included: • Order management and fulfillment tracking (Shopify, DSers, CJ Dropshipping, AliExpress) • Handling customer inquiries via email and live chat • Processing refunds, returns, and exchanges • Supplier coordination and communication • Managing disputes and chargeback prevention • Updating customer accounts and order details • Managing discount codes, promotions, and store updates • Daily operational support for e-commerce teams Help Desk & CRM Experience: • Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout • Intercom • Zoho CRM • Google Workspace • Microsoft Outlook Short-Term Rental & Guest Support: I have successfully supported hosts and property management teams by handling: • Guest communication • Reservation inquiries • Check-in and check-out coordination • Booking management • Issue resolution • Review management • Guest satisfaction support What You Can Expect: When you hire me, you're not just getting someone who replies to messages — you're getting a reliable support specialist who understands customer psychology, brand reputation, and e-commerce operations. I focus on delivering fast, accurate, and human support that improves customer satisfaction, reduces complaints, and increases retention. If you're looking for a dedicated Customer Support Specialist who can handle both Email Support and Live Chat Support for Shopify, dropshipping, or service-based businesses, I’d be happy to connect. Thank you for your time, and I look forward to working with you. Best Regards, Usman

💼 𝟓+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖️ 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐏𝐑𝐎 👌 𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐈𝐍 𝐓𝐈𝐂𝐊𝐄𝐓𝐒 & 𝐂𝐇𝐀𝐓 ⭐⭐⭐⭐⭐ 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 When clients need someone who can 𝐝𝐨 𝐢𝐭 𝐚𝐥𝐥, from calming a frustrated customer to closing a high-stakes hire, they stop scrolling. That’s where I come in. With 𝟓+ years of proven success as a Top Rated Plus freelancer on Upwork, I specialize in delivering seamless support across Customer Service (Email, Chat, Phone, Social Media), Virtual Assistance, Admin & Executive Assistance, Real Estate Coordination, Telemarketing, Lead Generation, Cold Calling, and Full Life Cycle Recruitment. My track record speaks for itself: fast-scaling startups, global eCommerce brands, and busy executives trust me to handle the details while they focus on growth. Customer Support & Communication 🗸 Multi-channel support: Email, Chat, Phone, Social Media 🗸 Approach: empathetic tone, quick resolutions, and zero dropped threads 🗸 CRM expertise: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, Zoho Desk, Re:amaze. Virtual, Admin, & Executive Assistance 🗸 Executive-level support with precision and confidentiality 🗸 Calendar management, inbox organization, travel planning, and document handling 🗸 Tools: Google Workspace, Microsoft Office, Asana, Monday, ClickUp, Notion, Jira Sales, Recruitment, & Growth 🗸 Telemarketing, Lead Generation, Cold Calling 🗸 Full Life Cycle Recruitment: sourcing, screening, interviewing, onboarding 🗸 Platforms: Salesforce, GoHighLevel, Pipedrive, Close, Bitrix24, Teamwork CRM Real Estate Coordination 🗸 Transaction management, client communication, scheduling, and MLS updates 🗸 Trusted by real estate professionals for smooth, detail-oriented coordination Professional Setup 🗸 Dual-monitor high-performance laptop 🗸 100 Mbps fiber internet + power backup 🗸 Noise-canceling headphones for distraction-free calls Why Clients Choose Me Because I’m not just a freelancer; I’m a 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒑𝒂𝒓𝒕𝒏𝒆𝒓 who blends empathy, efficiency, and expertise. Whether you need someone to 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐦𝐚𝐧𝐚𝐠𝐞 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐨𝐫 𝐝𝐫𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐬𝐚𝐥𝐞𝐬 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞, I deliver results that keep your business moving forward. If you’re looking for a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 𝐟𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐰𝐞𝐚𝐫 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐡𝐚𝐭𝐬 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐝𝐫𝐨𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐚𝐥𝐥, let’s connect. I’ll bring clarity, consistency, and growth to your business.

Professional Offerings: 👨🏼‍✈️ Team Lead, 💻 Technical Support 💰 E-commerce, 💻 Shopify, 💻 Woo Commerce, 💻 Chat Support, 🕺🏼 Social Media Management, 📧 Email management 💵 Email Marketing, 💻 Project Management,  - Dispute management, Klarna, PayPal ,Stripe  - Administrative tasks, Order Processing, Handling PayPal and Klarna disputes, Internet Research, and Social Media Handling.  - Customer Services Software, Zendesk, Zoho Mail, Gorgias, Tawk.to, Intercom, Gsuit, Outlook, Salesforce, Hubsport, and Jira  - Tools and Internal communication software: Slack, Skype, Shopify, Alibaba, Google Docs, Excel, Google Spreadsheet, Notion, Clickup, and Trello. I am a seasoned customer support specialist with over 7 years of experience, recognized as a Top Rated Plus freelancer on Upwork. Throughout my career, I have excelled in managing customer interactions and ensuring high satisfaction levels. My expertise lies in team management, quality assurance, and delivering exceptional service promptly. I’m a professional in Business Administration (MBA degree). I have also developed fluency in the English Language along with a good command of Listening, Writing, and speaking. I will streamline your processes and help you remove blocks that are hindering your vision, mission, and goals. Key Skills and Specializations: - Customer Support Management: Proven ability to lead and mentor teams to deliver outstanding customer service. - Customer Retention Customer retention is the difficult part of customer service and I’m quite good at it as I have able to reduce churn to 85%. - CRM Expertise: Proficient in utilizing advanced CRM platforms such as Zendesk, Freshdesk, Salesforce, Gorgias, and Intercom to streamline support processes and maximize efficiency. - Services as a VA: Provide a comprehensive range of services tailored to support businesses and professionals across various industries, excel in administrative tasks such as managing emails, calendars, and travel arrangements, ensuring efficient organization and seamless scheduling. - Dispute Resolution: Successfully managed disputes on PayPal, Klarna, and Stripe, mitigating risks and achieving favorable outcomes for clients and customers alike. - Quality Assurance: Implementing rigorous QA standards to maintain service excellence and uphold client satisfaction. - Flexibility and Adaptability: Adapting swiftly to evolving customer needs and operational requirements to ensure seamless service delivery. - Order Management : (Shopify, OBERLO, Obordesk, Ali Express and Amazon) - Klaviyo - Sms Bumps Client Commitment: I am dedicated to exceeding client expectations by delivering prompt, personalized support and fostering long-term relationships based on trust and reliability. My proactive approach to problem-solving and commitment to quality ensures that all customer interactions are handled with professionalism and efficiency. I believe that the customer is always right and hence forwarding my belief I will achieve and maintain my 99.9% client satisfaction and constantly work on improving my skill set. If you're looking for an experienced Virtual Assistant I'm the person you need. I will suggest you try my services which are highly affordable yet flexible and up to your mark. Your satisfaction is my criterion for success :)

Greetings, Thank you so much for visiting my profile. Hello! I'm Abu Bakar, a seasoned customer support professional with over two years of experience as a full-time freelancer. I aim to deliver detail-oriented, organized, and accurate support that exceeds client expectations. I excel at managing multiple tasks, staying calm under pressure, and ensuring your business runs smoothly. Why Work With Me? ✔ 100% Client Satisfaction ✔ Fast & Accurate Typing (50+ WPM) ✔ Detail-Oriented and Reliable ✔ Quick Response Time ✔ Confidential & Professional Service Shopify Expertise I can help you manage your Shopify store efficiently, including: Adding & Updating Products Managing Customer Details (Emails, Addresses, etc.) Processing Orders (Manual & Automated) Downloading Invoices & Creating Discount Codes Communicating with Suppliers for Order Deadlines Email Support Experience I have provided top-notch email support for various e-commerce stores using tools like Zendesk, Gmail, Freshdesk, Gorgias, and Help Scout. Some of my past clients include: Email Support: karlena.de (Gmail + Shopify) Email Support: dejavumode.de.com (Gmail + Shopify) Email Support: Senseprotoothbrush.com (Zendesk + Shopify) Email Support: Vuzozy.com (Trengo + Shopify) Live Chat/UK for goodfair.com Email Support for Parisignature (E-commerce & Drop shipping Store/France) Email Support for Redhoumy (E-commerce & Drop shipping Store/USA) Email Customer Support For Spirilet (E-commerce Store/UK) Social Media Management I can handle customer interactions on Facebook, Instagram, and TikTok, including: Replying to Facebook comments & messages Managing Instagram & TikTok DMs Communication & Support Tools I am experienced in using: 📌 Slack, Skype, WeChat, WhatsApp, Discord 📌 Zendesk, Gmail, Freshdesk, Help Scout, Gorgias, Trengo 📌 Facebook Pages & Instagram Management Other Skills ✔ Virtual Assistance & Data Entry ✔ Google Sheets & Organization ✔ Multilingual Support (German, Dutch, Swedish, Italian, French, Norwegian, Greek) ✔ Translation (Google Translate, DeepL) Availability ✅ Available 365 days a year ✅ Free 7-day trial: Try my services with no risk! I’d love to work with you and help your business grow. Let’s connect! Best regards, Abu Bakar