Hi, I’m Shahbaz, a Top Rated freelancer with over 4 years of experience supporting e commerce businesses with product listing, customer service, and daily store operations. I help online brands stay organized, maintain professional listings, and deliver excellent customer experiences that build long term trust.
I have strong hands on experience working with Shopify and other e commerce platforms, managing everything from product setup to customer communication. My focus is always on accuracy, clear communication, and reliable daily support so store owners can focus on growth.
What I Can Help You With
• Shopify product listing and optimization
• Product titles, descriptions, pricing, variants, tags, collections, and size charts
• Product uploads for Shopify, TikTok Shop, eBay, Airbnb, and Booking platforms
• Product importing using Poky
• Size chart setup with Kiwi Size Chart and BF Size Chart
• Product image organization and AI based editing using Google Gemini
• Quality checks before publishing
Customer Support & Operations
• Email and live chat support
• Order tracking, refunds, and issue resolution
• Live chat support including respond.i0 and Airbnb messaging
• CRM tools: Zendesk, Freshdesk, Gorgias, Odoo, Gmail, and Outlook
• Professional, empathetic communication focused on customer satisfaction
Why Clients Work With Me
I am reliable, detail oriented, and comfortable working independently while following structured workflows and SOPs. Clients value my consistency, fast learning ability, and strong commitment to delivering accurate work with minimal supervision.
If you are looking for someone dependable who understands both e commerce operations and customer experience, I would be happy to support your business.
Shahbaz Akhtar
Customer Support
Email Support
Online Chat Support
Freshdesk
Zendesk
Shopify
Order Fulfillment
Odoo
Gmail
Product Listings
Microsoft Outlook
Google Sheets
Canva
ChatGPT
Muhammad K.
Multan, Pakistan
$4/hr
5.0
4 jobs
🟤Hi, I'm Khurshid, a 𝘁𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 freelancer with 𝟱+ 𝘆𝗲𝗮𝗿𝘀 of experience helping 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 and short-term 𝗿𝗲𝗻𝘁𝗮𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 provide exceptional customer experiences, optimize operations, and grow their businesses.
💡 𝗠𝘆 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗶𝘀 𝗯𝘂𝗶𝗹𝘁 𝗼𝗻 𝘁𝗵𝗲𝘀𝗲 𝗸𝗲𝘆 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀:
★ Prompt, professional communication
★ Quick response times
★ Proactive problem-solving
★ Protecting your revenue and guest experience
🛒 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗪𝗼𝗼𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲):
➤Email Support
➤Live Chat Support
➤Customer Service
➤Order Management
➤Refunds & Exchanges
➤Complaint Resolution
➤Paypal Dispute Handling
➤Chargebacks
➤Social Media Support
🛠️ 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝘄𝗶𝘁𝗵:
▶ Shopify
▶ WooCommerce
▶ Zendesk
▶ Freshdesk
▶ Gorgias
▶ Help Scout
▶ Reamaze
▶ Gmail
▶ Outlook
▶ Richpanel
🤝 𝗧𝗼 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 𝘄𝗶𝘁𝗵 𝘀𝘂𝗽𝗽𝗹𝗶𝗲𝗿𝘀:
⮚ Discord
⮚ Slack
⮚ Lark
⮚ Microsoft Teams
⮚ Skype
⮚ WhatsApp
🏡 𝗚𝘂𝗲𝘀𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗟𝗶𝘀𝘁𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
I also specialize in managing vacation rental businesses across multiple 𝗢𝗧𝗔𝘀.
🛠️ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀:
• Pre-booking & check-in communication
• Account Creation
• Guest Communication
• Airbnb Co-Hosting
• Reservation Management
• Listing Creation
• Listing Optimization
• Listing Description
• Calendar Management
• Pricing & Availability Management
• Check-in & Check-out Coordination
• Housekeeping Coordination
• Review Management
• Complaint handling & review protection
🌐 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀:
➜ Airbnb
➜ Booking-com
➜ Expedia
➜ Vrbo
➜ HomeAway
➜ Holidu
🏢 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝘄𝗶𝘁𝗵 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀:
◉ Kross Booking
◉ Guesty
◉ Hostaway
◉ Hospitable
◉ Lodgify
◉ Smoobu
I focus on 𝗳𝗮𝘀𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻, attention to detail, and delivering 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 that helps businesses improve 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻, protect revenue, and streamline daily operations.
If you're looking for someone dependable who can handle 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 with professionalism, I'd be happy to help.
🤝 𝗟𝗲𝘁'𝘀 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿!
Warm Regards,
𝗠𝘂𝗵𝗮𝗺𝗺𝗮𝗱 𝗞𝗵𝘂𝗿𝘀𝗵𝗶𝗱
Customer Support
Email Support
Customer Service
Gateway Ticketing Systems Galaxy
Shopify Dropshipping
Ecommerce Support
Live Chat Software
Email Management
Order Tracking
Shipping & Order Fulfillment Software
Order Management
Refund Processing
Customer Satisfaction
Gorgias
Zendesk
Intercom
Social Customer Service
CRM Software
Freshdesk
Muhammad A.
Multan, Pakistan
$4/hr
5.0
9 jobs
Hello! 👋 I hope you're having an amazing day.
I appreciate for having a look at my profile.
I have been working as a customer service representative for more than 4 years
As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over quality work.
I have provided online chat support and Email support for my clients based all around the world for e-commerce stores.
Your Customer Service, Chat Support, Emails, and Social Media management will be managed in a highly professional and friendly manner so your customers can enjoy an excellent experience in your store.
I will be a perfect Virtual Assistant for your business. Managing the Shopify eCommerce stores is my specialty.
✅ What I Offer:
🛒 Shopify & eCommerce Customer Support:
Order processing, tracking, and updates
Handling refunds, cancellations, and creating manual orders
Updating customer information (addresses, emails, contact details)
Creating discount codes and managing promotions
Coordinating with suppliers to ensure smooth order fulfillment
📲 Social Media Management & Support:
Managing Facebook pages: moderating comments, filtering negative feedback, and responding to messages
Handling customer inquiries across TikTok, Instagram, and Meta platforms
💻 Tools I Use:
Helpdesk & CRM Systems:
Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail
Communication Platforms:
Slack, Skype, Discord, WhatsApp, WeChat
Tracking & Fulfillment Tools:
USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, Universal Parcel, Global Tracking
🌐 Multilingual Support:
With the help of advanced tools like ChatGPT Pro and DeepL, I can assist customers in:
German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more.
🛍️ eCommerce Brands I’ve Supported:
Pawfectbuddies – Email & Social Media Support (Pet Products)
Pawfectfriend – Email Support & Dispute Resolution (Cat Products)
KangooKids – Email Support & PayPal Dispute Handling (Baby Products)
Air Gaming Mousepads – Live Chat Support
Oliviaoliver – Email & Facebook Support (Women’s Fashion)
ClausXXL – Email Support & Shopify Dispute Management (Seasonal Products)
Tiny Wonders – Email & Facebook Support (Children’s Products)
Wonder Paws – Multi-platform Customer Support (Dog Products)
Neptune Gold – Live Chat Support
INKWALL – Email Support & Chargeback Handling (Custom Products)
🙌 Why Clients Choose Me:
24/7 availability, including weekends and holidays
Clear, professional communication—even in high-pressure situations
Strong Shopify expertise with complete customer support coverage
Fast response times with exceptional attention to detail
Long-term approach focused on customer satisfaction and retention
I don’t just resolve issues—I represent your brand with professionalism, care, and consistency. Every interaction is an opportunity to build trust, enhance customer experience, and turn one-time buyers into loyal customers.
😏 Still Considering?
If you're ready to provide a 5-star experience to your customers, feel free to reach out. Let’s work together to grow your business.
Thank you for your time—I look forward to collaborating with you!
Regards,
Muhammad
Customer Support
Email Support
Customer Service
Email Communication
Data Entry
Customer Satisfaction
Phone Support
Online Chat Support
Social Customer Service
Order Tracking
Communications
Zoho CRM
Slack
Zendesk
Shopify
Product Listings
Gmail
Virtual Assistance
Refund Processing
Microsoft Teams
Tahir A.
Multan, Pakistan
$3/hr
5.0
9 jobs
💬 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀 & 𝗪𝗲𝗹𝗰𝗼𝗺𝗲! I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, helping eCommerce brands handle customer inquiries, refunds, shipping issues, and order management with structured 𝗦𝗢𝗣-𝗯𝗮𝘀𝗲𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 that save time, boost customer retention, and 𝗺𝗶𝗻𝗶𝗺𝗶𝘇𝗲 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀.
With over 𝟰+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in customer service, I help e-commerce businesses deliver smooth, reliable, and positive customer experiences. My focus is simple: make your operations easier while keeping your customers happy, loyal, and well-supported.
𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 🛒
I’ve worked extensively with Shopify stores, handling day-to-day operations with accuracy and attention to detail.
𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘄𝗶𝘁𝗵:
✔ Customer data & account management
✔ Multi-address order handling
✔ Draft orders, edits, and adjustments
✔ Refunds, cancellations & exchanges
✔ Invoice management & discount codes
✔ Supplier coordination for smooth fulfillment
𝗘𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 📧💬
I provide professional, friendly, and solution-focused communication across email and live chat.
I’ve worked with tools like Zendesk, Gorgias, Freshdesk, Reamaze, Help Scout, Gmail, and Outlook, ensuring:
✔ Fast response times
✔ Clear and helpful replies
✔ High customer satisfaction
✔ Efficient issue resolution
𝗚𝗹𝗼𝗯𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🌍
I’ve supported international e-commerce brands, including clients from:
Germany, France, the UK, the USA, and the Netherlands.
This exposure has helped me understand different customer expectations and communication styles across markets.
𝗖𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸 & 𝗗𝗶𝘀𝗽𝘂𝘁𝗲 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 ⚖️
I have solid experience managing disputes and reducing chargeback rates.
𝗠𝘆 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀:
✔ Preparing strong evidence (tracking, POD, communication)
✔ Handling disputes via Stripe, PayPal & Shopify Payments
✔ Customer communication to prevent escalation
✔ Strategies to reduce future chargebacks
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
I assist customers from different regions using accurate and clear communication.
Languages supported:
🇩🇪 German | 🇳🇱 Dutch | 🇸🇪 Swedish | 🇫🇷 French | 🇬🇷 Greek
I use tools like ChatGPT and DeepL to ensure translations are natural and context-accurate.
𝗧𝗼𝗼𝗹𝘀 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 🛠
I’m comfortable working with a wide range of tools
𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
Gorgias, Zendesk, Freshdesk, Reamaze, Help Scout
𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴:
Shopify, 17Track, USPS, UPS, DHL, FedEx
𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻:
Slack, Skype, Discord, WhatsApp, Google Workspace
𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 ⏰
✔ Available 24/7, including weekends
✔ Flexible with different time zones
✔ Reliable as both a solo freelancer and team member
𝗟𝗲𝘁’𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 🤝
If you're looking for someone who cares about your customers as much as you do, I’d love to help.
Feel free to reach out, I’m always open to discussing how I can support your business.
Best regards,
𝗧𝗮𝗵𝗶𝗿 𝗔𝗿𝘀𝗵𝗮𝗱
Customer Support
Email Support
Customer Service
Communication Etiquette
Zoho CRM
Help Scout
Zendesk
Freshdesk
Email Communication
Shopify
Gorgias
Customer Satisfaction
Order Tracking
Product Knowledge
Ecommerce Support
Email
Customer Care
Customer Satisfaction Research
Ghulam R.
Multan, Pakistan
$3/hr
5.0
6 jobs
👋 𝗛𝗲𝗹𝗹𝗼 𝘁𝗵𝗲𝗿𝗲! 𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘁𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 𝘁𝗼 𝘃𝗶𝘀𝗶𝘁 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲. I'm an eCommerce Customer Support Specialist with 4+ years of experience helping Shopify and eCommerce brands deliver professional 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. My goal is simple: provide every customer with a fast, friendly, and solution-focused experience while protecting your 𝗯𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻.
I hold a background in 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 and a 𝗠𝗮𝘀𝘁𝗲𝗿'𝘀 𝗱𝗲𝗴𝗿𝗲𝗲 𝗶𝗻 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, with hands-on experience supporting leading 𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗺𝗲𝗻'𝘀 𝗳𝗮𝘀𝗵𝗶𝗼𝗻 𝗯𝗿𝗮𝗻𝗱𝘀. I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗼𝗿𝗱𝗲𝗿 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁, refunds, and 𝗽𝗼𝘀𝘁-𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, delivering clear communication and exceptional customer experiences.
💼 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀
I can confidently assist with:
✔ Email Support & Live Chat Support
✔ Order Management, Tracking & Modifications
✔ Shipping Updates & Delivery Issue Resolution
✔ Returns, Refunds, Exchanges & Cancellations
✔ Manual Order Drafting
✔ Product Information & Post-Purchase Support
✔ Customer Profile Updates (Addresses, Emails & Contact Details)
✔ Discount Codes & Promotional Offers
✔ Subscription Support
✔ Chargeback Prevention, PayPal & Klarna Dispute Follow-ups
✔ Supplier Communication & Order Fulfillment
✔ FAQ Pages, Help Center Articles & Customer Documentation
📦 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗢𝗿𝗱𝗲𝗿 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴
One of my strengths is identifying potential shipping or fulfillment issues before customers need to contact support. I regularly monitor:
✔ Unfulfilled Orders
✔ Shipping Delays
✔ Delivery Exceptions
✔ Failed Deliveries
✔ Pickup Point Shipments
By working closely with suppliers, fulfillment partners, and internal teams, I help reduce customer complaints, refunds, chargebacks, and unnecessary support tickets while improving customer satisfaction (𝗖𝗦𝗔𝗧).
📱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
I also provide customer support across social media platforms by:
✔ Responding to Facebook, Instagram, and TikTok inquiries
✔ Managing Meta Business Inbox
✔ Moderating comments and maintaining a positive brand image
✔ Assisting customers quickly across multiple communication channels
💻 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸, 𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀
𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠: Zendesk • Gorgias • Freshdesk • Help Scout • Reamaze • Richpanel • Zoho CRM • Gmail • Outlook • PrivateMail • Commslayer
𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Slack • Microsoft Teams • Discord • Skype • WhatsApp • WeChat
𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Shopify Admin • Linnworks • Fulfillment China • Service Point
𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 & 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS • UPS • DHL • FedEx • 17Track • Track123 • Parcel Panel • YunExpress • PostNL • Universal Parcel Tracking • Global Tracking
🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Using 𝗖𝗵𝗮𝘁𝗚𝗣𝗧 𝗣𝗹𝘂𝘀 and 𝗗𝗲𝗲𝗽𝗟, I can communicate with 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 naturally while maintaining your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝘁𝗼𝗻𝗲 𝗼𝗳 𝘃𝗼𝗶𝗰𝗲 across 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀.
⚡ 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸
The principles behind my work are straightforward:
✔ Clear and professional communication
✔ Fast response times
✔ Attention to detail
✔ Customer-first mindset
✔ Problem-solving approach
✔ Revenue protection
✔ Consistent brand representation
I understand that every interaction can influence 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻, reviews, repeat purchases, and your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. That's why I always aim to 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆 while making customers feel heard and valued.
🚀 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲
I support 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲𝘀, dropshipping businesses, subscription brands, fashion brands, and growing 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 with their daily customer support operations.
My work helps businesses:
✅ Improve response quality and response times
✅ Reduce refunds and chargebacks
✅ Increase Customer Satisfaction (CSAT)
✅ Protect brand reputation
✅ Build customer trust and loyalty
✅ Deliver a consistent customer experience
If you're looking for a dependable 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who can manage 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, Shopify Admin, Order Management, Order Fulfillment, Refunds, Returns, Chargebacks, Customer Communication, and Daily eCommerce Operations, I'd be delighted to help your business deliver an exceptional customer experience.
I look forward to discussing how I can contribute to your team. Just send me an invitation, and let's discuss how I can support your business.
𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀,
𝗚𝗵𝘂𝗹𝗮𝗺 𝗥𝗮𝗯𝗯𝗮𝗻𝗶 🤗
Customer Support
Email Support
Customer Service
Customer Care
Email Communication
Online Chat Support
Shopify
Help Scout
Zendesk
Freshdesk
Ecommerce
Ecommerce Support
Helpdesk
Gorgias
Discord
Slack
Communication Etiquette
Zoho CRM
Live Chat Software
Ticketing System
Rabia K.
Multan, Pakistan
$4/hr
4.2
25 jobs
Greetings,
Thank you so much for checking out my profile! With over 5 years of experience as a customer support representative, I bring a robust background in providing detailed and accurate work. As a full-time freelancer, I excel in planning, prioritizing tasks, and staying calm under pressure.
My commitment is to ensure client satisfaction, understanding their needs, and surpassing expectations by delivering work ahead of deadlines. I approach each task with a professional mindset, treating my clients' businesses with the care and dedication they deserve for mutual success.
Check out some tools I've worked with:
✹ Live Chat Support ✹ Email Support ✹ Phone Support [✹ Zadarma ✹ New Voice Media ✹ Ring Central ✹ Google Voice ✹ (calling apps)] ✹ Airbnb, HomeAway ✹ Booking.com ✹ Phone.com ✹ Hospitable ✹ Vrbo ✹ Agoda ✹ Guesty ✹ Kross Booking ✹ New Book ✹ HomeAway ✹ Charge Automation
And many more...
I also have over 5 years of experience providing virtual assistance and client support services in multiple languages:
Spanish ✹ German ✹ English (US & British) ✹ Norwegian ✹ Swedish ✹ Finnish ✹ Dutch ✹ Italian ✹ Danish ✹ Portuguese
I've successfully completed various projects, including:
⭐ Customer support for Airbnb in Austria (Chat support)
⭐ Inbound and Outbound Calls "B2B"
⭐ Customer support for Shopify store (Worldwide drop shipping)
⭐ Customer service for Foodpanda
⭐ Live chat operator for Play Control
⭐ Customer service for Antonio and Co
⭐ Customer service for Christian Lawson
⭐ Customer service for Monelli (E-commerce store)
⭐ Customer service for The Pet Heaven, Yourvintage Love and Vanesa Player
⭐ Customer service for Rapid Test Supplies
⭐ Customer service for Vuzozy
⭐ Customer service for a lot of Shopify stores including:
FRATELLA OFFICIAL UK • SS Worldwide Shipping • FERNNALY MODE • Molly • Mirella Mode • Burtera • OLIVIA • TRENDS.COM • MAJAA FASHION • Ventado store • VALKOMMEN TILL • CAMILAS MODE • SUPER EMA DE • VALKOMMEN TILL • CAMILAS MODE • ONZE FURBY • FASHION HACKS • JONG KLEDING • KLEINE-PRIJZEN DE
A PERFECT STAY (WEBSITE)
✔️ Bookings
✔️ Email Handling
✔️ Arranging Rents
I provide year-round customer service, available every day. Building strong, lasting relationships with clients is a priority for me, and I focus on long-term projects.
I have a flexible schedule and can collaborate effectively with any freelancers you currently work with.
Eagerly awaiting your response.
Warm regards,
Rabia
Email Support
Customer Service
Phone Support
Inbound Inquiry
Zendesk
Order Tracking
Refund Processing
Customer Care
Customer Satisfaction
Customer Service Chatbot
Order Fulfillment
Data Entry
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