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  • $17 hourly

    • 4.3/5
    • (34 jobs)
    I am British-born but have been based in Barbados for many years. I prefer to be called Cheryl because it's my middle name and also easier for most people to remember. I am a member of the Independent Contractor Talent Cloud, Enterprise Bench, Service Cloud and Upwork Pro Customer Service. and have been involved in Customer Service, Administrative duties, Data Entry, Inventory, Sales and Purchasing both locally and globally for more than 20 years in all positions usually supervisory. I have done more than ten years’ worth of customer service work (including online and over the phone) using a Chinese customized ticket system in different languages ,responding within a 24 hour time span ,1st response emailing, tickets using templates or personalized responses, handling and resolving queries via international calling, abnormal sizing issues for the dresses in bridal industry ,cancellations ,logistics concerning tracking orders worldwide , tax and customs issues ,out of stock issues and more within a remote server for Chinese owned , American and Australian websites as well. I also have a wealth of experience using Microsoft Office Suite , Pipedrive CRM, Go to Meeting, Join me meeting,Ring Central, Booker, Front , When I Work , s.lack, s.kype, Freshdesk, Zendesk, Facebook and Instagram and also being a Team leader training in the ticket system mentioned above for internationally-based customer service agents. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative as well as your go-to gal for any additional projects you may need assistance with. Please enjoy perusing my profile and thank you for taking the time to view it. I am beyond appreciative and would love to work with you soon. Cheryl
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Order Fulfillment
    Ticketing System
    Customer Support
    English
    Email Support
    Ecommerce
    Freshdesk
    Complaint Management
    Product Knowledge
    Shopify
    Online Chat Support
    Email Communication
    Data Entry
  • $25 hourly

    • 4.9/5
    • (38 jobs)
    Expert business manager, business developer, talent recruiter, google sheet statistics keeper, Phone system supervisor and workforce, online leads searcher manager. Several years of experience at Data research, Customer Service, Human resources/ recruiting and sales, resolving issues and providing project management and sales services for companies located most of the time in the United States Of America. I have a huge Upwork background of management experience. I am able to create sales and customer service teams and handle the head count if it's needed! Fluent English and Spanish speaker Capable to create a team from scratch by hiring all agents and managers Able to handle a call center headcount Able to create leaders and develop leadership in your project Able to handle different CRM and sales/customer service softwares
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Technical Support
    Phone Support
    Computer Skills
    Common Language Runtime
    Customer Service
    Sales
    Inbound Marketing
    Outbound Sales
  • $90 hourly

    • 4.9/5
    • (115 jobs)
    I am an automation expert who focuses on improving client's business processes. I work on automating manual tasks, integrating and better organizing data sources, and creating dashboards that enable businesses to take complete control of their data . My areas of expertise include Airtable, Google Suite (Google Sheets/Google Forms/Google Docs), automation platforms like Zapier, and programming languages like Apps Script, Python, Javascript, and SQL. My focus is on combining business acumen and tech expertise while ensuring that my products are highly user-friendly and functional.
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Microsoft Excel PowerPivot
    Tableau
    JavaScript
    Python
    Microsoft Excel
    Google Apps Script
    Make.com
    SQL
    Google Workspace
    Zapier
  • $15 hourly

    • 4.5/5
    • (21 jobs)
    Let me HELP you grow your business so, you can focus more on the most important things in building and growing your business! 🔥 Top-Notch Customer Service 🔥 🔥 E-Commerce and Shopify Pro 🔥 🔥 Virtual Assistant of all trades 🔥 ⭐TOP RATED with a 100% Job Success Score, eCommerce Pro and Customer Service Pro, Client Fulfillment Specialist. Social Community Manager ⭐ Worked with 🌟High Profile Clients/Organizations🌟 in my Career, including the following to illustrate some of them: ✅ Stanley Security (Securitas) ✅ AT&T, DirecTV, Sprint (Fortune 500 Company) ✅ Whova (Made it into the Global Top 100 for 2020) ✅ Lanterna Education is a company that provides tailored educational courses to students in the International Baccalaureate program. ✅ Maidly® Home and Office Cleaning Services Proficient with: ⚡ Zendesk, Hubspot, Salesforce, Front, Zopim Chat by Zendesk ⚡ Slack and Asana ⚡ Booker ⚡ Five9 ⚡ Fetch Find ⚡GSuite - Google Docs and Google Sheets ⚡ Instagram, and Facebook Management ⚡ Google Hangouts, Grasshopper, Google Meet and X Lite ⚡ Intercom ⚡ Zoom, Skype ⚡ Bizdesk ⚡ Shopify ⚡ Shipstation ⚡ Oberlo ⚡ Big Commerce ⚡ Yahoo Small Business (Turbify) ⚡ Grasshopper ⚡ DocuSign ⚡ Outlook, Teams 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 🏆 Client Reviews: I focus on providing VALUE to all of my Clients and Earning their TRUST. The Client Reviews and Feedback on my Profile are immensely important to me and the value that I provide. 🏆 Exceeding expectation: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I provide a "WOW" experience! 🏆 Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. 🏆 Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my Client's situation. Let's chat on how we can leverage my skills and experience to help you with your business. *wink
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Video Editing
    Email Support
    Project Management
    Administrative Support
    Customer Support
    Social Media Management
    Dropshipping
    Online Chat Support
    Customer Service
    Phone Support
    Executive Support
    Scheduling
    Digital Marketing
    Virtual Assistance
    Email Communication
  • $35 hourly

    • 4.5/5
    • (97 jobs)
    Qualifications / Skills : • Has 20 years of successful application software sales/customer support and proven ability to continually achieve and exceed assigned quotas/goals. • Ability to interface with management in 10 - up person companies. • Strong communication, presentation and interpersonal skills. • Displays professionalism, strong work ethic, flexibility, and ability to work in a fast-paced environment. • Team player, willing to support a long-term company goal. • Tenacious and focused with a customer service attitude. • Has experience selling applications software to the SMB Market and knowledge of competing vendor offerings. • Previous experience working in a start-up Trained with the Following Sales Philosophies : ADVOCATE A - Assemble the Team D - Deep domain expertise V - Verify the pain O - Own the deal C - Constantly qualify A - Amplify the value T - Turn everyone into references E - Excellent demos BANT B - Budget: Where will the budget come from? A - Authority: Who else needs to sign / off to get on board for this project to push thru? N - Needs: What is the business impact? T - Timeline: is there a target timeline you are looking at for this project to be executed?
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Pipedrive
    Business Development
    Account Management
    Salesforce CRM
    Telemarketing
    Customer Service
    Cold Calling
    Enterprise Resource Planning
    BPO Call Center
    Customer Relationship Management
    Outbound Sales
    Customer Support
    HubSpot
    Call Center Management
  • $25 hourly

    • 4.8/5
    • (25 jobs)
    Hi Future Employer! I am glad to present my skills to you and your valued company! My previous job experiences have been extensive with administrative BPO (Call Center [Customer Service, Tech Support, Sales]) services, Gaming PR Management, Content Creation, and Web Site Public Relations. With my administrative support experience, BPO skills (6 years as administrative staff), and PR knowledge I firmly believe that I am a perfect fit for any customer service, tech support, upselling, sales, content creation, or public relations task you entrust me with. On the creative side, I have worked as a writer and editor for several high profile gaming industry websites dedicated to the coverage of news and reviews. I am quite sure I can be an asset to you and our future projects together. Looking forward to becoming a part of your incredible team! Regards, Cristian Aguilar
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Latin American Spanish Accent
    Business Operations
    Content Editing
    Focus Group Moderation
    Graphic Design
    Customer Service
    Article Writing
    Game Testing
    English
    Spanish
    Content Writing
    Article
  • $10 hourly

    • 4.4/5
    • (7 jobs)
    Results-oriented professional with excellent communication and interpersonal skills. Eager to contribute to a team-oriented environment as a Customer Service Expert, where I can provide exceptional customer service and contribute to a positive customer experience. Client Relationship Management: Demonstrated ability to manage client relationships effectively to ensure satisfaction and resolution of claims. Claims Processing: Proficient in claim filing, processing replacements, refunds, and repairs, as well as claim settlement with carriers or vendors. Order Management: Skilled in processing orders with precision, coordinating with logistics teams for timely delivery, and tracking order shipments to provide real-time updates. Problem Resolution: Proven track record of resolving payment disputes, chargebacks, and complaints with internal departments and external parties. Standard Operating Procedures (SOPs): Experienced in developing and implementing SOPs to optimize operational efficiency and minimize future occurrences of disputes. Property Management: Managed properties listed across various Online Travel Agencies, including optimization, scheduling, client communication, payment settlement, and review management. Customer Service: Proficient in managing communication with students and providers, overseeing enrollment, scheduling, cancellations, refunds, and addressing feedback and complaints. Team Leadership: Demonstrated leadership skills in leading teams, creating schedules, overseeing operations, handling escalations, and conducting onboarding and training sessions. Event Organization: Successfully organized private, group, and corporate events, and developed relationships with local businesses and vendors for special offers. Communication: Strong verbal and written communication skills, demonstrated in client interactions, team coordination, and newsletter creation and distribution.
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Hospitality & Tourism
    Stripe
    Email Support
    Email Communication
    Zendesk
    Customer Service
    Freshdesk
  • $55 hourly

    • 4.8/5
    • (50 jobs)
    ✅ TOP RATED Freelancer on UpWork ✅ 1k+ hours worked ✅ 100% Job Success ✅ Earned over $40k+ on Upwork I have good Slack bots development and Chrome Extension development experience ✅ 17+ Slack APPs developed on Upwork. ✅ 4 Chrome Extensions developed ✅ Wrote my first program when I was 9: I have gained quite significant experience and knowledge in programming that time, you will have highly experience person working on your project ✅ Worked with Upwork enterprise companies - I know how to meet high quality standards. 🎙️ Here are few things client said about my work on Upwork: ✅ "Mykola delivered a well-tested and fully functioning Chrome extension that is now being used by 20+ customer support representatives. You can't go wrong with Mykola, he's terrific, and communication was a breeze.." ✅ "Mykola is an incredible developer. He hit every milestone and is great to work with. Will be working with him again!" ✅ "Top notch all round. Excellent price, speed, communication, understanding and output quality. I will work with Mykola again for sure. " I have good website development experience not just Chrome extensions and Slack bots. I have experience with various kinds of admin pages / dashboards and other custom made websites. ✅ I have very solid integration experience. I have worked with many systems and apis: Dropbox API, Gmail API, FlowRoute API, Slack API, Discourse API, Trello API, RocketChat API, Facebook API, Hubstaff API, Zendesk API, Google Sheet API, MediaWiki API, Salesloft API, Mailgun API, wit.ai API, Algolia API, ClickBank API, LimeLight API, Maropost API, Mautic API, chargebee API, freshdesk API, hasoffers API, klaviyo API, AWS, shipstation API. I have worked with MediaWiki. I have integrated MediaWiki with Slack, giving ability to create / update pages on mediawiki from SLack. Also update MediaWiki version and gave ability to search for content on MediaWiki from Slack. 💌 WHY CHOOSE ME OVER OTHER FREELANCERS? 💌 ✅ Client Reviews: I help my clients SOLVE their problems and I do my best to get Good Rating and Feedback ✅ Problem solving skills, I like tackling complex, non-sdandart issues ✅ Solid technical skills in various areas. You will have someone experience working with your project. My Achilles' heel is my English skills, I can chat only, I hope this is OK. 💗 Technologies: ✔️ Slack development - 16 bots developed ✔️ Chrome Extension Development - 4 Chrome Extensions ✔️ Firefox Extension Development - beginner ✔️ JavaScript for web - 9 years ✔️ NodeJS - 5 years ✔️ MongoDB - 5 years ✔️ VueJS - 4 years ✔️ PHP - 9 years ✔️ MySQL - 7 years(Optimization of the structure of BD / SQL queries, work with large volumes of data - +/-42 million records) ✔️ Laravel - 4.5 years ✔️ Redis - 5 years ✔️ AWS - 5 years ✔️ Database Architecture - expert ✔️ Socket IO - 5 years ✔️ RESTful API - expert ✔️ Web scraping - expert ✔️ PhantomJS - expert ✔️Bootstrap - intermediate 🔔 I am looking forward to hearing from you and your project.
    vsuc_fltilesrefresh_TrophyIcon When I Work
    RESTful API
    RESTful Architecture
    Slack
    Automation
    PHP
    Firefox Plugin Development
    API
    API Integration
    JavaScript
    Business with 10-99 Employees
    MongoDB
    Google Chrome Extension
    Business with 1-9 Employees
    Node.js
  • $40 hourly

    • 4.8/5
    • (109 jobs)
    🏆 Top-Rated Freelancer on Upwork ✔ 13 years of experience in the customer support industry ✔ Fluent in English, Spanish, and French ❤️ Passionate about delivering top-notch service ⏰ Known for timely and efficient resolution of client issues 📈 Proven record of improving customer satisfaction rates 🤝 Built successful long-term relationships with clients 🏁 Reliable and dedicated, always going the extra mile for project success Seeking a Trusted Partner for Customer Support? When it comes to customer support, choosing a provider that acts as a true partner is vital. As a committed partner, I am dedicated to helping my clients succeed by delivering exceptional service and continuous improvement. I work closely with clients to understand their needs and develop custom support solutions that drive their business forward. Don't settle for just another vendor; let's schedule a quick call and see how I can help your business thrive.
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Customer Service
    Technical Support
    English to Haitian Creole Translation
    Hospitality & Tourism
    HTML5
    Incident Management
    Zendesk
    Microsoft Office
    Email Etiquette
    US English Dialect
    Client Management
    Customer Relationship Management
    Customer Retention Strategy
    Customer Acquisition
  • $30 hourly

    • 4.7/5
    • (31 jobs)
    Top-Rated Multilingual Customer Service Specialist with 15 years of experience in the industry. I can guarantee Customer Satisfaction for your e-commerce businesses and Startups. ✔️I specialize in Email, Chat, and Phone Support, quality analysis, and monitoring. ✔️Fully Trilingual Customer Service Representative, I speak fluent English, French, and Spanish ✔️9 years of remote work experience using Zendesk, Gorgias, Shopify, and other customer service tools, providing high-quality support, and management for a variety of E-commerce businesses, products, and startups. As a Customer Service Agent in your team, I will: • Provide support with efficiency via email, chat, and phone. • Provide support in English, French, and Spanish fluently • Set availability for extended hours coverage (weekends, holidays, or late night shift) • Handle Social Media Management or Translation Services. • Provide support for e-commerce, e-learning, tech, and tourism/hospitality industries. As a Customer Support Manager or Team Leader, I can: •Manage, coach, and develop your support team to ensure the compliance of all policies and procedures of your business. •Detect areas of opportunities and provide a Performance improvement. •Elaborate weekly/monthly KPIs report and other metrics to show productivity. •Monitor your team interactions to ensure they are following business quality guidelines. Here are a few ✳️High Profile Call Centers and clients ✳️ that I've worked with in the past: Here are a few clients I've worked with: 1️⃣Tophatter (A mobile discovery marketplace that hosts live auctions for products spanning every major category.) 2️⃣Hockerty (the e-commerce leader in custom suits and custom dress shirts) 3️⃣Conectys (A Global BPO providing world-class Content Moderation, Customer Experience, and Digital Transformation solutions) 4️⃣Stream Global Services (BPO service provider specializing in customer relationship management) 5️⃣Alorica Inc. (Samsung Electronics Canada) 6️⃣ Mentorshow.fr 7️⃣ Discuss.io 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying “WOW” ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understand all situations, and genuinely want to resolve my customers' situations. I started on Upwork in 2015, and I had nothing but amazing experiences with a lot of clients and a wide variety of products and services. Feel free to contact me, so we can discuss how we can work together to meet your customers' needs.
    vsuc_fltilesrefresh_TrophyIcon When I Work
    Online Chat Support
    Email Support
    Zendesk
    Customer Service Training
    Order Fulfillment
    Customer Satisfaction
    Social Customer Service
    Communication Etiquette
    Customer Service
    Customer Support
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