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I’ve been working as a Project Manager for the past 8 years, and in the last 2.5 years, I’ve focused on leading technology and software development projects with international teams. Today, the projects that I lead are primarily GenAI and AWS cloud projects for clients in different industries. I also have experience working with HR and Educational projects, and managing Events. I really enjoy Agile environments, helping teams stay organized, aligned, and moving in the same direction. I’m comfortable with tools like Jira, Asana, and GitHub Issues, and I have experience with CMS platforms such as Sanity and Contentful. I like turning complex ideas into clear plans and making sure everyone knows what we’re trying to achieve. I work closely with developers, designers, QA, and product teams. I run Agile ceremonies, manage sprints, refine backlogs, and help connect business needs with technical work. I also run client meetings to align priorities and solve blockers. I’m PSM I certified, fluent in English, completed MIT’s Project Management program, and I’m currently pursuing an MBA in Project Management and Agile Methodologies. I also received a scholarship and completed my studies in Innovative Project Management in the U.S. in 2025.

I work as a Chief of Staff and Execution Partner, supporting founders and leadership teams by turning strategy into structured execution. My role is to translate high-level decisions into clear, executable projects, structured workflows, and measurable progress. Creating governance and operational momentum so leaders can focus on what matters most. I bring over 8 years of experience in operations, having structured processes and systems across industries including SaaS, Fintech, banking, retail, and industrial environments. I’m known for being extremely organized, proactive, and independent. I don’t wait for instructions, I take initiative, identify bottlenecks, and implement solutions that move teams forward. My work often includes: • Driving cross-functional strategic initiatives • Designing operational systems and workflows • Implementing tools and automation (Jira, CRM, internal systems) • Structuring documentation, SOPs, and knowledge bases • Coordinating teams, stakeholders, and vendors • Supporting founders with operational decision-making • Bringing visibility, accountability, and structure to execution I also bring strong communication and coordination skills, acting as a bridge between leadership, operations, and technical teams. Recently, I helped structure the operational backbone of a remote B2B SaaS company (25+ team members), implementing systems across development, sales operations, customer support, and internal governance. If you're looking for someone who can think strategically, execute independently, and help your company move faster, I’d be happy to support your team.

I build and fix the integrations that make SAP Business One talk to everything else — reliably, with an audit trail, and without breaking production. 15+ years in enterprise systems, specialized in SAP Business One integration: Service Layer (REST), DI-API, data replication, and fiscal/tax integrations. If your SAP B1 needs to sync with a web app, an e-commerce platform, a payment system, a data warehouse, or a custom internal tool — that's the problem I solve. I don't just wire endpoints together. I architect integrations that hold up in production: idempotent operations, retry logic, audit trails, and clean separation between SAP and the rest of your stack. The difference shows up six months later, when the integration is still running and nobody's firefighting it. What I do: - SAP B1 integrations via Service Layer REST API and DI-API - Integration architecture — designing the middleware between SAP B1 and your systems: API contracts, data consistency, failure handling - Real-time and batch data replication between SAP B1 and external systems - Custom middleware and APIs (Python/FastAPI, Node.js/TypeScript) sitting between SAP and your stack - Fiscal/tax integration workflows - AI-assisted automation on top of ERP data (RAG, agent workflows over enterprise systems) How I work: I'm built for async. My written communication is precise and detailed, I document as I go, and I deliver in clear increments you can review on your own time — no dependency on live calls to keep a project moving. Most of my work runs across time zones with clients I rarely meet live. Stack: SAP B1 (Service Layer, DI-API, HANA) · Python/FastAPI · TypeScript/Node.js/Next.js · PostgreSQL · Docker · Kafka/RabbitMQ · REST/SOAP APIs Security is not an afterthought: I hold an MBA in Cybersecurity and work as a Data Protection Officer, so compliance and access governance are part of how I design, not a patch at the end. Tell me what your SAP B1 needs to connect to, and I'll tell you exactly how I'd approach it.

Customer Success Manager, Support Lead, and Operations Lead for SaaS and tech companies. If your support is running on memory and Slack threads, if tickets are slipping, if customers churn quietly, or if nobody owns the process, that is what I fix. I build the systems (SLAs, escalation paths, SOPs, knowledge bases, QA) and then I run them. Working directly with a founder, I built a company's operational backbone from zero and cut onboarding time by around 30%. At my current company I built the entire support function from scratch and stayed to lead it. Top Rated | 100% Job Success | 13,000+ hours on Upwork. That is the work I do best: walking into a messy or fast-growing operation and turning it into structure that holds. Over 7+ years I have built support and CS functions from scratch, led remote teams of up to 26 across the US, LATAM, UK, and Europe, and worked directly with founders and C-suite as the person who makes sure nothing falls through the cracks. All fully remote, across SaaS, tech platforms, and professional services. I use AI tools (Claude, ChatGPT) daily as real operational instruments, building the workflows, documentation, and systems that keep teams moving, not as novelties. I also bring a law degree and hands-on compliance experience (GDPR and EU regulatory work), which matters when operations touch regulated ground. Those two things are rare together, and both are central to how I work. I operate at every level of the stack. I can design a full escalation architecture and jump into a critical client situation the same day. I can write the executive report for the CEO and coach a team member through a hard ticket an hour later. That range is deliberate. What I do: Build operations from zero: SLA frameworks, escalation paths, QA programs, SOPs. Lead and develop remote teams across time zones and cultures. Own customer success and onboarding that truly delivers. Executive and operational coordination: reporting, priorities, keeping everything moving Tools: Jira, Zendesk, Salesforce, Freshdesk, Intercom, Monday, Asana, Confluence, ClickUp, Slack, Zapier, Google Workspace Languages: English (C2), Portuguese (native), Spanish (professional) If you need someone who takes ownership, builds the system, and keeps it running, let's talk.

Agile Project Manager | Operations Manager | QA Background | Workflow & Team Leadership Expert 💼 Nearly 4 Years of Experience 🎯 Software, Operations & Digital Projects 🚀 Agile & Process Implementation Specialist 📊 Metrics, Reporting & Performance Management Hi! I’m Welch, a Project and Operations Manager with nearly 4 years of experience in software projects, process optimization, and team leadership. I specialize in organizing complex projects and operations, structuring teams, implementing efficient processes, and turning chaos into clarity — so companies can scale with confidence and predictability. I’m passionate about building organized, motivated, and high-performing teams — while giving founders and stakeholders full visibility into progress, risks, and results. ________________________________________ 📌 SERVICES OFFERED ◾ Project & Operations Management I manage projects and operational workflows from planning to delivery, ensuring timelines, scope, priorities, and resources are always aligned. ◾ Agile Leadership & Scrum Management I conduct all Scrum ceremonies, backlog management, sprint planning, and continuous improvement practices to keep teams productive and focused. ◾ Process Design & Optimization I map, document, and implement scalable processes that bring clarity, reduce rework, and improve efficiency across departments. ◾ Team Leadership & Performance Management I lead, motivate, and support cross-functional teams, ensuring high engagement, accountability, and consistent delivery. ◾ Reporting, Metrics & Stakeholder Communication I create dashboards, presentations, and reports with KPIs, productivity metrics, and project insights for data-driven decision-making. ◾ Quality Assurance & Risk Management With a strong QA background, I help teams prevent defects, manage risks, and maintain high-quality standards throughout delivery. ________________________________________ 🛠️ TOOLS & PLATFORMS: Jira, ClickUp, Monday, Asana, Trello, Notion, Confluence, Slack, Excel, Sheets, Figma, Miro, Airtable, Bitbucket ________________________________________ 🌟 WHAT I BRING TO YOUR BUSINESS ✨ Clear Structure: Well-defined workflows and responsibilities ✨ Operational Efficiency: Reduced bottlenecks and wasted time ✨ Strong Leadership: Motivated and aligned teams ✨ Full Transparency: Real-time visibility for stakeholders ✨ Reliable Delivery: Predictable timelines and quality results ✨ Scalability: Systems designed for growth ________________________________________ 🎓 EDUCATION 🎓 Postgraduate Degree in Software Engineering (Quality Focus) 🎓 Postgraduate Degree in Project Management & Agile Methodologies ________________________________________ 🤝 WHY WORK WITH ME? I combine technical knowledge, strategic thinking, and people-focused leadership to help businesses execute projects smoothly and sustainably. ________________________________________ 📩 Click “Hire” and let’s bring clarity, structure, and efficiency to your projects and operations.

Top Rated Plus Technical Project Manager with 8+ years leading SaaS delivery, cybersecurity operations, and cross-functional technical execution across distributed teams in the US, LATAM, and Europe. I help startups and scaling companies improve delivery execution, reduce operational bottlenecks, align engineering and business stakeholders, and create scalable delivery operations in fast-paced technical environments. My experience includes coordinating complex initiatives across engineering, infrastructure, security, AI, product, and operations teams, with a strong focus on Agile delivery, execution governance, API-driven environments, and scalable operational workflows. Core expertise: • SaaS delivery & technical project execution • Agile delivery management (Scrum/Kanban) • Cross-functional coordination across engineering, infrastructure, product, and security teams • SOC 2 & ISO 27001 operational coordination • API integrations & platform operations • Sprint planning, backlog prioritization, and release coordination • Delivery governance, KPI/OKR tracking, and workflow visibility • Risk management, dependency mapping, and execution planning Recent results: ✔ Increased feature adoption by 30% within 6 months ✔ Improved delivery visibility and sprint predictability for scaling teams ✔ Coordinated distributed engineering and product teams across multiple time zones ✔ Led compliance and operational initiatives involving engineering and security stakeholders ✔ Improved workflow scalability and execution coordination across SaaS environments Tools: Jira, Confluence, ClickUp, Asana, Linear, Monday, Notion Fluent in English, Portuguese, and Spanish.