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Tickets piling up? Customers waiting too long? Sales slipping through the cracks? I'm the person businesses bring in to fix that — and keep it fixed. 10+ years of experience delivering IT support, dispatch, sales, and customer service for U.S., Australian, German, Israeli, New Zealand, and Singaporean companies, with a consistent 5.0-star track record across every role. I adapt quickly, require minimal training, and take ownership from day one. 💻 IT Service Desk / MSP Dispatcher Ticket triage, SLA monitoring, and technician scheduling using ConnectWise Manage, IT Glue, Datto RMM, and CIPP — plus full Microsoft 365 admin (Azure/Entra ID, Exchange Online, Teams). I keep service boards moving and SLAs on track. 🔧 HVAC Customer Service & Dispatch End-to-end client support via phone, email, and chat — scheduling, permit processing, home warranty coordination (American Home Shield, First American, Cinch, and more), work orders, and payment processing in Housecall Pro. 📞 Sales & CRM Lead qualification, inbound/outbound calls, quote assistance, and upselling — with a track record of turning conversations into closed business and repeat customers. 📋 Virtual Assistant Calendar and inbox management, data entry, scheduling, and coordination across Google Workspace, Microsoft Office, and Teams/Zoom — the behind-the-scenes support that keeps your day running. 🛒 eCommerce & Social Media Shopify and WooCommerce store management, order/return processing, HubSpot/GoHighLevel/Freshdesk, plus social content creation, scheduling, and influencer outreach across Facebook, Instagram, TikTok, and LinkedIn. Clients describe me as reliable, detail-oriented, and easy to work with under pressure — someone who figures things out instead of asking for hand-holding. If you need someone who can step in and make an immediate impact, let's talk.

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

*** Proud of my UpWork Expert-Vetted profile, only granted to the top 1% — pre-screened by Talent Managers and experts in their field. *** As a Senior Learning Technology Consultant with over 250 successfully completed projects in the e-Learning Software Development industry, I bring over 14 years of experience in learning technology solutions. My expertise now encompasses the strategic integration of AI-driven learning technology tools to deliver advanced and more efficient strategies for implementation, administration, and enhanced user journeys for end users of Learning Management Systems (LMS). I have managed and lead Learning Tech Consultant, Project Management, Design, and Engineering Teams focused on LMS creation, customization, and implementations with systems such as Moodle, Capsule LMS, Totara, Mahara, Paradiso LMS, CrossKnowledge Learning Suite, LearnDash, LearnWorlds, eFront, and Talent LMS. Furthermore, I specialize in the creation of interactive SCORM courses using authoring tools like Articulate Storyline and RISE. My focus is on supporting the delivery, enhancement, and maintenance of Compliance Certifications and Continuing Education (CE or CEU) content and material via SCORM across various industries, now with a keen understanding of how AI can optimize these processes for all various roles within an LMS. I am committed to upholding the highest quality standards within organizations and ensuring the application of proven Learn Tech industry practices and best practices tailored to your specific LMS. I have a strong track record of providing impactful input to Fortune 500 corporations, State Universities throughout the US, government organizations, and global small and midsize businesses by optimizing live systems and guiding the evolution of internal processes, e-learning tools, platforms, and their content, now with an emphasis on leveraging AI for improved efficiency and user experience. I am deeply invested in continuous growth and contribute through leadership, process development, and detail-oriented Project Management skills as a bilingual Senior e-Learning Consultant and Learn Tech Project Manager for your team and project. I am particularly excited about leveraging AI-powered solutions to drive innovation and efficiency in your learning ecosystem and am eager to become a key contributor to the success of your organization and all projects we collaborate on. Digital Learning Solutions, LXP, LMS and e-Learning Content Services (including AI-Driven Enhancements): LMS Selection, Scoping and Implementation Consulting (including identification of AI-powered features and integrations) Upgrades (Moodle LMS / Totara LMS) Revamping sites or LMS LMS Administration and governance (including AI-driven automation and insights) LMS Theme Creation or enhancement LMS plugin development, creation, installation and maintenance (including AI-powered plugin recommendations) LMS Multi-tenant LMS Custom Development (including integration of AI functionalities) LMS Data integration (SSO, User Provisioning, Enrollment, and Completion records / Exports & Imports) LMS KPI Identification and Success Campaigns (leveraging AI analytics for deeper insights) LMS Localization and Translation LMS Mobile App creation & Implementation Salesforce and LMS Integration Woocommerce and LMS integration Magento and LMS Integration (Moodle, and Skyprep) Zoom, Webex, BBB and other meeting tools and LMS integration SCORM Interactive course creation for LMS Creation, enhancement and maintenance of Compliance Certifications, and Continuing Education (CE or CEU) content and material via SCORM (exploring AI tools for content generation and personalization) Ready to deploy and customize content sources (Videos, Interactive content, PDFs, eBooks, Study Material) Experienced in the Following Learning Management Systems LMS: Moodle, MyQuest, Capsule LMS, eFront, Totara, Mahara, Paradiso LMS, CrossKnowledge Learning Suite, Blackboard, LearnDash, IOMAD, Talent LMS, Matrix LMS, Litmos, Lessonly, LearnWorlds, Open Edx, Kajabi, Skyprep, Thinkific, and Ellis.

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!

I'm a goal-driven associate focusing on providing quality and exceptional service. I have experiences in Data Analytics, Healthcare Insurances, as well as Leadership Roles. I am also well-versed in different CRM platforms as well as different communication platforms such as GSuite, Office 365, and Slack.

🌟 Top Customer Satisfaction Performer 🌟 Available to work 40-80 hours/week 🌟 1+ Virtual Assistance, Quality Assurance Specialist 🌟 4+ Years Experience as a Technical Support Specialist 🌟 8+ Years of Customer Service Experience 👋👋👋 HI! My name is John. I've acquired skills from my past work experiences that may be essential in helping your business. I am available on most days and have a flexible schedule. ⚡️⚡️MY SERVICES⚡️⚡️ ✔️ Customer Service ✔️ Technical Support ✔️ Email Support ✔️ iOS Support ✔️ Product Support ✔️ Inbound and Outbound Calls ✔️ Data Entry ✔️ Zoom Trainings ✔️ Product Training ✔️ Troubleshooting ✔️ Onboard New Customers/Employees ✔️ Schedule Appointments ✔️ Inbox Management ✔️ Organize Calendars ✔️ Manage Social Media Accounts ✔️ Flight Bookings ✔️ Handle Medical Records ➡️ SOFTWARES & APPLICATIONS EXPERIENCED Citrix ZenDesk Slack Monday.com Zoom Nextiva PointClickCare MatrixCare OpenVPN ChartEasy Einstein TeamViewer Google Admin Google Docs Google Calendar Microsoft Excel Zendesk ⚠️⚠️WHY HIRE ME?⚠️⚠️ ✅ Fluent in speaking the English language. ✅ Demonstrates excellent written, verbal (telephone and in-person), and active listening skills. ✅ Adept in problem-solving and decision-making and a good listener with great interpersonal relations. ✅ Can multitask. ✅ Loves talking to people for experience and new learnings. ✅ Customer-focused - understands the needs of both internal and external customers. ✅ Have an “always do your best” and “do what it takes” mindset with a positive attitude. ✅ Empathic, committed, patient, and friendly. ✅ Can work as a team player or individually.