Hire the Best Prime BPM PRIME Specialists

Tickets piling up? Customers waiting too long? Sales slipping through the cracks? I'm the person businesses bring in to fix that — and keep it fixed. 10+ years of experience delivering IT support, dispatch, sales, and customer service for U.S., Australian, German, Israeli, New Zealand, and Singaporean companies, with a consistent 5.0-star track record across every role. I adapt quickly, require minimal training, and take ownership from day one. 💻 IT Service Desk / MSP Dispatcher Ticket triage, SLA monitoring, and technician scheduling using ConnectWise Manage, IT Glue, Datto RMM, and CIPP — plus full Microsoft 365 admin (Azure/Entra ID, Exchange Online, Teams). I keep service boards moving and SLAs on track. 🔧 HVAC Customer Service & Dispatch End-to-end client support via phone, email, and chat — scheduling, permit processing, home warranty coordination (American Home Shield, First American, Cinch, and more), work orders, and payment processing in Housecall Pro. 📞 Sales & CRM Lead qualification, inbound/outbound calls, quote assistance, and upselling — with a track record of turning conversations into closed business and repeat customers. 📋 Virtual Assistant Calendar and inbox management, data entry, scheduling, and coordination across Google Workspace, Microsoft Office, and Teams/Zoom — the behind-the-scenes support that keeps your day running. 🛒 eCommerce & Social Media Shopify and WooCommerce store management, order/return processing, HubSpot/GoHighLevel/Freshdesk, plus social content creation, scheduling, and influencer outreach across Facebook, Instagram, TikTok, and LinkedIn. Clients describe me as reliable, detail-oriented, and easy to work with under pressure — someone who figures things out instead of asking for hand-holding. If you need someone who can step in and make an immediate impact, let's talk.

With over 23 years of experience in operations management, process improvement, customer service, sales support, and team leadership, I have successfully led global teams, optimized workflows, and implemented operational strategies that increase efficiency, enhance customer satisfaction, and drive business growth. My expertise includes: ✔ Operations Management & Leadership ✔ Fractional COO Services ✔ SOP Development & Documentation ✔ Process Improvement & Workflow Optimization ✔ Team Management & Staff Development ✔ Workforce Planning & Capacity Management ✔ Customer Service Operations ✔ Project Management ✔ Remote Team Management ✔ Business Process Automation ✔ Appointment Setting & Sales Support Throughout my career, I have led teams of 350+ employees and 25+ team leaders while overseeing operations, customer service departments, fulfillment teams, technical support functions, and client success initiatives. My leadership approach focuses on building high-performing teams, creating efficient systems, and delivering exceptional results. I am highly proficient with platforms including Mondaycom, ClickUp, Asana, HubSpot, Zoho One, Trello, Basecamp, Process Street, Hubstaff, Tettra, Pipedrive, Mailchimp, GoHighLevel (GHL), Metricool, and various CRM and communication systems such as Zoho CRM, HubSpot, Twilio, RingCentral, 3CX, Groove, Limelight, and ViciDial. As the Founder and Managing Director of JDS Virtual Solutions, I help business owners streamline operations, improve team performance, and build scalable systems that support sustainable growth. I understand the challenges businesses face when scaling operations, managing remote teams, and maintaining service quality. My focus is on creating efficient processes, developing strong teams, and implementing sustainable operational frameworks that allow businesses to grow with confidence. My motto is simple: **"Great work doesn't come from pressure; it comes from passion."** This philosophy guides how I lead teams, support clients, and approach every project. Whether you need a Fractional COO, Operations Director, Process Improvement Specialist, or a trusted partner to optimize your business operations, I am committed to delivering solutions that drive measurable results and long-term success. Let's connect and discuss how I can help your business operate more efficiently, strengthen your team, and scale successfully.

From Account Manager to Project Manager Below is the summary of my experience: Customer Service Representative | 6 months | Telecommunications Company Subject Matter Expert | 6 months | Telecommunications Company Team Leader | 8 months | Home Warranty Company Team Leader | 8 months | E-commerce Lifestyle Brand Creative Consultant Team Lead | 5 months | Multimedia Company Creative Consultant Manager | 8 months | Multimedia Company Account Manager | 2 years | Multimedia Company Operations Manager | 6 months | Luxury Homecare Company I have more than 6 years cumulative experience in customer service creative consultancy management, and operations management. I'm systematic and a natural problem solver. I always bring positive energy in the workplace, and a person of great initiative. I have experienced managing projects such as setting up workflows, QA, training, and workforce management. I have had a fair share of experience in account and client management and I also have a certificate in six sigma - yellow belt. I have built automations in Click-up and have built reporting through smart sheets. I also have experience managing projects using Zoho. When it comes to projects, one of my favourite quotes goes: Give me a minute, I'm good. Give me an hour, I'm great. Give me six months, I'm unbeatable. - Col. John 'Hannibal' Smith The A-Team (2010) Always looking forward to be part YOUR A-team!

I’m a seasoned BPO professional with 14 years of experience in Customer Service, Call Center Operations, Technical Support, Health Insurance Verification, and Remote Support. Over the years, I’ve built a strong track record of handling high-volume client interactions, resolving complex issues, and consistently meeting performance goals in both onsite and virtual environments. Beyond frontline support, I’ve also managed projects and provided Virtual Assistant services, including administrative support, CRM management, lead generation, appointment setting, and client communication. I’ve worked with tools like Hubspot, ClickUp, and Slack to keep operations efficient and accurate, while supporting teams and business owners with reliable virtual support. I bring a mix of professionalism, adaptability, and problem-solving skills to every role. Whether it’s delivering excellent customer experiences, supporting international teams, or streamlining processes with digital tools and automation, I’m committed to driving results and exceeding expectations. Let’s connect. I’d love to explore how my background in BPO operations, customer service, and virtual assistant support can bring value to your team.

I am a seasoned Operations Manager with over 20 years of expertise in Customer Support, Client Relations, and Client Onboarding. I specialize in driving process and KPI improvements, designing efficient workflows in platforms like HubSpot and ActiveCampaign, and optimizing operations for maximum impact. My approach is solutions-focused and data-driven, ensuring every initiative delivers measurable results and elevates client satisfaction. I’m here to streamline your processes and support your business growth through proven strategies and industry insights.

I help businesses improve customer retention, streamline operations, optimize CRM systems, and create scalable processes that support growth. With 20+ years of experience in customer success, operations, healthcare, and telehealth, I specialize in turning inefficient workflows into organized, measurable systems. Over the years, I’ve worked on improving customer experiences, organizing workflows, resolving complex issues, and keeping systems running smoothly and efficiently. I’m comfortable analyzing processes, improving CRM performance, maintaining accurate data, and helping teams work more productively. I also have experience training and supporting customer service teams by creating clear processes, improving communication, and helping teams deliver better customer experiences consistently. I enjoy working in fast-paced remote environments and adapt quickly to new tools, systems, and workflows. Whether it’s CRM management, customer support, workflow organization, or process improvement, I focus on creating practical solutions that save time, reduce inefficiencies, and support business growth. ⭐How Can I Help? • CRM Audits & Optimization (HubSpot, GHL, Zendesk) • Customer Success Process Development • SOP Creation & Documentation • Telehealth Operations & Intake Workflows • AI-Powered Lead Follow-Up Systems • Patient & Client Journey Mapping • Customer Retention Programs • Team Training & Process Implementation • EMR Migration & Workflow Design Core Skills & Tools: CRM & Systems Optimization: HubSpot • GoHighLevel • Zendesk • IntakeQ (EMR setup, forms, templates) • Launch27 Customer Service & Team Development: Team Training • SOP Creation & Documentation • Process Improvement • Customer Journey Mapping • Issue Resolution • Account Management Communication & Collaboration: Zoom • Slack • Microsoft Teams • Intercom • Klara (HIPAA-compliant) • GoToMeeting • Tawk.to Marketing & Content Tools: WordPress • Canva • Social Media Management • Ad Creation • Marketing Automation • Sales Message Administrative & Productivity Tools: Medical/Telehealth •Tebra •IntakeQ (Assisted in complete patient migration and setup for 10,000 patients) Telehealth Management •Advanced Glp-knowledge and patient guidance • Knowledgable in peptides and Hormones replacement therapy