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AWS environments designed, deployed, and sustained. Microsoft Intune programmes built. Microsoft 365 tenants migrated. Long-term Senior Cloud Engineer engagements or finite implementation projects — I run both. 8 years on Upwork: 100% Job Success, Top Rated Plus, 11,233 hours, $400K+ earned across 35 contracts. I work with MSPs, MSSPs, and tech-mature SMBs in two patterns. Pattern one: embedded long-term Senior Cloud Engineer — I become a stable hand on your environment, the way I spent 8 years on a 168-server hybrid AWS estate. Pattern two: finite implementation projects — scope, design, deploy, validate, hand over. Both work without ramp-up. Both work without supervision. Recent reference points: - 8 years as Senior Cloud Engineer on a 168-server hybrid AWS estate (Linux + Windows) for an ASX-listed catering enterprise — CrowdStrike deployment, Oracle E-Business DR build, documented India offshore transition. December 2017 through January 2025, unbroken. - Microsoft Intune + Apple Business Manager rollouts at NWCR (Chicago MSP) — conditional access framework, Autopilot, mixed Apple/Windows fleet. - Amazon WorkSpaces and AppStream 2.0 builds at Syncronet (Houston) — application catalogues, directory integration. - Before Upwork: founded and ran my own MSP (ITRS), scaled to R5m revenue, Microsoft Silver Infrastructure Partner. Before that, Regional IT Manager at Discovery Holdings — 99.8% uptime across regulated financial services. What I deliver: - AWS cloud migrations, implementations, and ongoing operations — EC2, S3, RDS, Lambda, WorkSpaces, AppStream. Well-architected design, lift-and-shift, hybrid estates. AWS Certified Solutions Architect — Associate (verified by Upwork). - Microsoft Intune endpoint rollouts and lifecycle management — Autopilot, conditional access, configuration profiles, Apple Business Manager, BYOD/COPE programmes. - Microsoft 365, Azure, Entra ID migrations and tenant work — tenant moves, Exchange Online, SharePoint, Teams, Purview, security baselines. - MSP toolchain implementation and ongoing optimisation — Kaseya, N-Central, ConnectWise PSA + Automate, NinjaOne, IT Glue. I built my own MSP from zero, so I can architect or operate yours the same way. How engagements run: for finite projects, scope to design to deploy to validate to hand over. For long-term retainer or embedded work, weekly reporting cadence, monthly DR and security review, documented incident history. Either way, every change documented — I built the runbooks that let an India offshore team take over the AWS estate after 8 years, and I work the same way for new clients. SAST timezone (UTC+2) overlaps EU business hours, US mornings, and AU afternoons. What I don't do: application development, ML model training, or Kubernetes-first DevOps. My lane is cloud infrastructure, endpoint management, and migrations — operations and stability, not greenfield app dev. Credentials: AWS Certified Solutions Architect — Associate · Top Rated Plus · 100% Job Success Score · 11,233 platform hours · 35 completed Upwork contracts · 8 years on Upwork · ITIL Foundation · 30+ years in IT. If you have an AWS migration in scope, a stalled Intune rollout, a tenant move that needs to ship — or a senior cloud engineer slot you need filled long-term — send me the brief. I'll come back within 24 hours with whether I'm a fit and what the first 30 days would look like. Hire a resource with the following proven values; • Excellent Service • Integrity • Value • Trustworthy • Detailed • Passionate • Ethical Jaco Louw Cape Town South Africa

Transform your business operations with expert Microsoft 365 and cloud solutions I’m an experienced IT professional with deep expertise in Microsoft 365, Azure, and modern workplace technologies, helping organizations evolve through strategic cloud adoption and secure infrastructure management. I’ve successfully led cloud migration projects for multiple organizations, transitioning legacy systems to Microsoft 365 and Azure platforms — resulting in measurable improvements in productivity, collaboration, and cost-efficiency. I successfully handled all MacOS consumer incidents for a team in fortune 500 company I equipped an MSP to run their SOC completely with skill-gaped helpdesk tier 1s from creating a well documented strategy and easy to follow knowledge-base. I have implemented many services into a segmented hybrid-cloud solution on Azure Virtual Desktop Remote Apps for many finance teams to enable remote foreign workers without opening holes in office HQ security perimeter and endpoint security. My work includes configuring, deploying, visualizing, and governing client endpoints and servers, managing switches, networks firewalls with inter-branch-cloud connectivity with VPNs, and optimizing hybrid cloud and Identity environments for performance and security. With a strong background in IT systems support and administration, I specialize in: Microsoft Modern Workplace: - Endpoint governance using Zero Touch Installation (ZTI) via Intune/Endpoint Manager - Integrating AI/copilot apps into teams and SharePoint data - Structured SharePoint Migrations and site creations (integrating Power Apps and PowerBI into the company data) - Threat protection and environment compliance & hardening with Microsoft Defender EDR, XDR and Azure Sentinel (SIEM) Microsoft Hybrid Infrastructure Support - Server room infrastructure and network security management - Backups and disaster recovery - Lift and shift migrations to Azure, Citrix, VmWare and Xen server compute from bare-metal - Automation and compliance across Microsoft 365 and Azure ecosystems - Designing and quoting Cloud infrastructure roadmaps and diagrams My solutions are designed to be scalable, secure, and aligned with your business goals — whether you're modernizing your workplace, enhancing cybersecurity, or streamlining IT operations. Contact me today to discuss how we can elevate your IT infrastructure and drive business success.

Working with MSP owners and internal IT departments to optimize their tools and drive operational efficiencies. Working with the client to develop roadmap for: * Best practice implementation of tools eg: PSA, RMM, Documentation * Policies, Procedures and Standards * Security Hardening * Alignment and baselining * Security Awareness Training * Business Impact Analysis * Business Continuity and Disaster Recovery Planning * Documentation and creation of implementation guides and user guides

I'm an ambitious and analytical individual seeking Smartsheet development opportunities to improve and develop business process workflows and automation through Smartsheet development Smartsheet Knowledge using: Smartsheets - Grid\Cards\Project gannt Reports Dynamic view Data Shuttle Data Mesh Workapps Dashbaords More about my experience: With a strong background and exceptional data analysis experience, IT service coordination & evaluating business processes and systems to develop a detailed understanding of business needs, comprehending systems concepts and improving IT capabilities, keen to develop and coach teams, and open to learning. The key strengths that I possess for success in aspired role include: ? Achieved Agile Project management certification from University of Cape Town ? Possessing a Microsoft Office Project 2016 Specialist certification ? Achieved Prince 2, ITIL V3 and Exin Agile Scrum certifications ? Successfully managing and coordinate the ICT Service Desks and support staff ? Strive for continued excellence through effective communication ? Possess solid computer navigation troubleshooting and support skills ?

I’m a seasoned IT professional with over 14 years of experience delivering results across public and private sectors. My career spans roles from Head of IT and Microsoft Support Engineer to IT Consultant and Business Systems Specialist, each one sharpening my ability to bridge hands-on technical expertise with strategic leadership. I specialize in server administration (Windows/Linux), cloud implementations, disaster recovery, cybersecurity, and ITIL-aligned service management. I’ve led digital transformation initiatives, optimized business systems using BPMN and data analytics, and resolved complex infrastructure issues involving DNS, VPNs, firewalls, and Active Directory. Whether you need a consultant to align IT with business goals, a support engineer to troubleshoot mission-critical systems, or a systems expert to streamline operations, I bring a proactive mindset, deep technical knowledge, and a commitment to excellence. Let’s collaborate to elevate your IT environment and drive meaningful impact.

Dear Hiring Manager, Thank you for the opportunity to submit my proposal. I have 20+ years' experience in the IT field. My roles have included Data Protection Officer, vCISO, Information Security Management and Desktop Support, through to Server Support and Administration, IT Training and IT Security Compliance Audit assistance. I also have 15 years' experience in Linux Admin and DR (Disaster Recovery) Solutions, including Backup Recover). Certifications: Information Security Manager (Assoc. CISO): EC-Council University Certified Cybersecurity Analyst: IBM Certified System Administrator: Microsoft (MCITP), I have been approved to write the CCISO exam with EC-Council, which is planned for Feb 2024. My specialist area is in Information Security, specifically awareness and making sure my clients are successfull on first audit for their SOC2 or ISO27001 audit. I have also had the opportunity to share my knowledge and experience as a presenter at workshops and conferences. Strengths: Report writing that specializes in Policy, Procedure & Process advice. I also write about and offer advisory services to clients which include Data Protection and Audit Readiness. Assisting with Audit readiness for SOC2 and ISO27001 on various platforms, liaison between company and Auditor through the whole process of certification. Skills and Experience: International data protection officer services vCISO services, including data and privacy policy creation and advice Information security awareness speaker Information security research, data analytics and visual reporting Desktop and server support on both Linux and Windows Systems administration: Google Workplace, MIcrosoft 365, Windows, Apple Mac and Linux Linux Distributions: SME Server: Specialist (firewall/fileserver) Centos: System setup and administration Entangled: System setup and administration OpenLab: System setup and administration, including lab rollouts PCLinuxOS: Desktop setups and support and testing Ubuntu: Desktop and server support I sincerely look forward to hearing from you on being an enabler in your business. Susi du Preez