Hire the Best ITIL Specialists
in South Africa

New to Upwork, Looking for all opportunities to build my Upwork profile and ready to assist you with my expertise, give me a chance and you won't regret it. I enjoy to teach others my knowledge than to only sell my services. I offer services but also find fulfilment in providing educational teachings. At the end of my high school career I was head hunted by a prestigious IT company in my local area that I was living in, at that time. Having done some part time work for them while I was still in school they offered me a permanent position upon finishing high school. I worked for this company for 7 years while working my way to the top and studying part time as a Network Engineering student. Upon graduating I found a more suitable position at another company as an Engineer which I worked for another 2 years doing servers, networks, cloud and project management. After this, I moved on to find another job as a Senior Systems Engineer which I also had worked for another 2 years. After 2 years I decided to immigrate out of my home country of South Africa to a small European country known as Georgia where I currently have resided for the last 4 years where I take on private jobs, own a small business that does some hosting and drop servicing for local and international clients and freelancing on various platforms and taking on short term contracts when the opportunity arises. Overall I have 15years experience working in the IT industry and I am looking to maintain the freelancing opportunities as I enjoy to work remotely and having the flexibility of my own working hours. While I spend a lot of time working I like to ensure that I balance life and work equally.

Transform your business operations with expert Microsoft 365 and cloud solutions I’m an experienced IT professional with deep expertise in Microsoft 365, Azure, and modern workplace technologies, helping organizations evolve through strategic cloud adoption and secure infrastructure management. I’ve successfully led cloud migration projects for multiple organizations, transitioning legacy systems to Microsoft 365 and Azure platforms — resulting in measurable improvements in productivity, collaboration, and cost-efficiency. I successfully handled all MacOS consumer incidents for a team in fortune 500 company I equipped an MSP to run their SOC completely with skill-gaped helpdesk tier 1s from creating a well documented strategy and easy to follow knowledge-base. I have implemented many services into a segmented hybrid-cloud solution on Azure Virtual Desktop Remote Apps for many finance teams to enable remote foreign workers without opening holes in office HQ security perimeter and endpoint security. My work includes configuring, deploying, visualizing, and governing client endpoints and servers, managing switches, networks firewalls with inter-branch-cloud connectivity with VPNs, and optimizing hybrid cloud and Identity environments for performance and security. With a strong background in IT systems support and administration, I specialize in: Microsoft Modern Workplace: - Endpoint governance using Zero Touch Installation (ZTI) via Intune/Endpoint Manager - Integrating AI/copilot apps into teams and SharePoint data - Structured SharePoint Migrations and site creations (integrating Power Apps and PowerBI into the company data) - Threat protection and environment compliance & hardening with Microsoft Defender EDR, XDR and Azure Sentinel (SIEM) Microsoft Hybrid Infrastructure Support - Server room infrastructure and network security management - Backups and disaster recovery - Lift and shift migrations to Azure, Citrix, VmWare and Xen server compute from bare-metal - Automation and compliance across Microsoft 365 and Azure ecosystems - Designing and quoting Cloud infrastructure roadmaps and diagrams My solutions are designed to be scalable, secure, and aligned with your business goals — whether you're modernizing your workplace, enhancing cybersecurity, or streamlining IT operations. Contact me today to discuss how we can elevate your IT infrastructure and drive business success.

I'm an ambitious and analytical individual seeking Smartsheet development opportunities to improve and develop business process workflows and automation through Smartsheet development Smartsheet Knowledge using: Smartsheets - Grid\Cards\Project gannt Reports Dynamic view Data Shuttle Data Mesh Workapps Dashbaords More about my experience: With a strong background and exceptional data analysis experience, IT service coordination & evaluating business processes and systems to develop a detailed understanding of business needs, comprehending systems concepts and improving IT capabilities, keen to develop and coach teams, and open to learning. The key strengths that I possess for success in aspired role include: ? Achieved Agile Project management certification from University of Cape Town ? Possessing a Microsoft Office Project 2016 Specialist certification ? Achieved Prince 2, ITIL V3 and Exin Agile Scrum certifications ? Successfully managing and coordinate the ICT Service Desks and support staff ? Strive for continued excellence through effective communication ? Possess solid computer navigation troubleshooting and support skills ?

I’m a seasoned IT professional with over 14 years of experience delivering results across public and private sectors. My career spans roles from Head of IT and Microsoft Support Engineer to IT Consultant and Business Systems Specialist, each one sharpening my ability to bridge hands-on technical expertise with strategic leadership. I specialize in server administration (Windows/Linux), cloud implementations, disaster recovery, cybersecurity, and ITIL-aligned service management. I’ve led digital transformation initiatives, optimized business systems using BPMN and data analytics, and resolved complex infrastructure issues involving DNS, VPNs, firewalls, and Active Directory. Whether you need a consultant to align IT with business goals, a support engineer to troubleshoot mission-critical systems, or a systems expert to streamline operations, I bring a proactive mindset, deep technical knowledge, and a commitment to excellence. Let’s collaborate to elevate your IT environment and drive meaningful impact.

"I’ll often joke that when people ask what business analysis is, I say: ‘You know all those times people say, “somebody should look into that?” I’m the person that looks into that.’” – Jonathan Haskel --- With roots in education, tech, and business, I turn messy ideas into clean, executable systems. Specialising in AI software development, digital transformation, and end-to-end delivery. Taking founder chaos, startup velocity, and enterprise complexity and converting it into structured momentum. I sit comfortably at the intersection of people, process, and systems. Whether it’s mapping workflows, refining operations, or turning a massive Figma ecosystem into a developer-ready blueprint, I close gaps fast and align teams that don’t usually speak the same language. I’m tool-agnostic, outcome-obsessed, and built for environments where clarity is a luxury and execution is non-negotiable. Atlassian, Confluence, AI workflows, automations, documentation, or full-stack delivery... I treat them as extensions of the job, not buzzwords. My background spans ICT, SaaS, BI, product delivery, customer success, workforce systems, mobile apps, integrations, and data-heavy environments across global, remote-first teams. High-stakes work doesn’t rattle me; it sharpens me. If an organisation wants to scale with intent, meaning cleaner systems, sharper processes, faster delivery, and less bullshit; that’s where I add the most value.

Working with MSP owners and internal IT departments to optimize their tools and drive operational efficiencies. Working with the client to develop roadmap for: * Best practice implementation of tools eg: PSA, RMM, Documentation * Policies, Procedures and Standards * Security Hardening * Alignment and baselining * Security Awareness Training * Business Impact Analysis * Business Continuity and Disaster Recovery Planning * Documentation and creation of implementation guides and user guides