Hire the Best Key Account Management Specialists
in South Africa

🥇 15+ Years Experience Across Marketing, Operations & Customer Success 🥇 Led AMASA-Recognized National Marketing Campaign 🥇 Managed U.S. Agency Client Portfolios & Customer Success Programs 🥇 Designed AI-Assisted Client Retention & Operational Frameworks 🥇 Trusted by CEOs, Founders & Leadership Teams to Improve Processes and Client Experience I help agencies and service-based businesses improve client retention, customer experience, onboarding, reporting, and operational efficiency. Over the past 15 years I've worked across marketing leadership, customer success, operations management, and business consulting. I've managed high-value client portfolios, led award-winning projects, coordinated large stakeholder initiatives, and developed systems that help businesses scale more effectively. 🎯 Customer Success Management 🎯 Client Onboarding & Retention 🎯 Account Management 🎯 Customer Experience Improvement 🎯 Agency Operations Support 🎯 SOP Creation & Process Documentation 🎯 Team Coordination & Project Management 🎯 Reporting & Client Communication 🎯 AI-Assisted Workflow Development

Hi, I'm Tiana! An operations and account management professional based in Cape Town, South Africa. TL;DR: I'm the person businesses trust to hold things together. I manage client relationships, coordinate internal teams, build the systems that keep everything on track, and make sure nothing falls through the cracks, even when there's a lot moving at once. If you need someone who can sit between leadership, delivery teams, and clients and keep all three aligned, that's exactly where I thrive. The Fine Print: Over the past few years I've worked across property management, AI and tech companies, and service-based businesses in the US and UK, consistently in roles where I owned the operational and client-facing side of the business. I've served as the central point of contact for entire client portfolios, coordinated directly with development and delivery teams, and built the internal systems and accountability structures that let founders step back from day-to-day firefighting and focus on growth. Most recently, I worked as an Account Manager and Operations Lead for a US-based AI company, where I owned the relationship between leadership, a development team, and our external client base. I tracked every active workstream, flagged issues before they became client-facing problems, and translated technical detail into clear updates that kept clients confident and informed. I built and maintained my own tracking systems to manage a wide portfolio of accounts simultaneously, each at a different stage, without anything slipping. Before that, I worked across property management and short-term rental operations in the UK and US, managing landlord and client relationships end to end, coordinating leases and property setup, and overseeing VA teams to make sure delivery stayed consistent and high quality. What I Can Help You With: Account & Client Relationship Management I manage client portfolios end to end, running onboarding, regular check-ins, and performance updates that keep people informed and confident. I'm comfortable being the face of a business to its clients, and I take real ownership of those relationships. Operations & Team Coordination I build and maintain the systems that keep a business running smoothly behind the scenes. SOPs, workflow tracking, task ownership, and accountability structures across tools like Notion, Monday, ClickUp, Asana, and Google Workspace. Project Management & Delivery Oversight I coordinate between leadership and delivery teams to keep projects on schedule and on spec, flagging blockers early and translating technical or operational detail into plain language that decision-makers can act on quickly. Why Clients Enjoy Working With Me: I take real ownership of the work I do, and I genuinely care about the businesses I work with. I communicate clearly, I'm organised by instinct, and I bring a solution-oriented mindset to everything, when something's wrong, I don't just flag it, I bring a fix. I learn new systems and businesses quickly, and I'm just as comfortable holding a senior, strategic conversation as I am getting into the operational detail that makes things actually happen. I'm also equally comfortable stepping into broader executive support when a business needs it. I'm naturally warm and easy to work with, but when it comes to the work itself, I'm focused, reliable, and genuinely invested in helping the businesses I work with grow. If you're looking for someone to own client relationships, bring order to your operations, or keep a fast-moving team aligned and accountable, I'd love to talk.

I am passionate about leveraging innovative technologies and methodologies to enhance customer satisfaction and foster loyalty across diverse industries, including finance, digital marketing (SaaS), and fitness. Freelancing in fintech as well, I currently, I excel in the finance sector as an Onboarding Specialist. My role involves guiding clients through seamless compliance checks, facilitating account setup and transfers, and integrating existing assets into our platform. I provide comprehensive training and ongoing support, ensuring clients are well-versed in our platform's robust features, tools, and capabilities, all while consistently meeting and exceeding sales targets. Previously, in the digital marketing industry, I specialized in generating new business opportunities and managing key accounts. I developed customized proposals and pricing strategies tailored to each client's unique needs, optimizing their SEO performance using a tailored software and maximizing exposure. My expertise in delivering compelling sales presentations drove significant business revenue, particularly in sectors such as e-commerce, tourism, and logistics. In the fitness industry, I engaged with prospective clients to understand their goals, generate leads, and conduct personalized consultations to tailor membership options. By providing exceptional customer service and consistently following up, I successfully converted leads into sales and monitored sales activities to drive continuous improvement.

I help businesses grow by providing high-quality virtual assistance, project coordination, and business development support. With 14+ years of experience working with clients and teams, I excel at managing relationships, organising workflows, and delivering results efficiently and reliably. I am highly adaptable, detail-oriented, and proactive, ensuring every task is completed with precision and care. My focus is on supporting businesses to succeed. What I Can Do for You * Client Relationship Management & Pipeline Support * CRM Management (Zoho CRM) & Lead Tracking * Market Research & Competitor Analysis * Email, Web Chat & Phone Communication * Project & Task Coordination (Trello) * Marketing Support & Content Assistance * Customer Feedback Analysis Tools & Skills ChatGPT | Canva | RingCentral | Trello | Business Development Strategy | Time Management | Problem-Solving I’m ready to help you streamline operations, improve client relationships, and support business growth with professionalism and dedication. Let’s make your projects run smoother and your goals easier to achieve!

I’m a seasoned Executive Assistant and Operations Manager with over a decade of experience supporting executives, leading national teams, managing CRM systems, and building efficient business operations across multiple industries. My background includes leading national teams of sales and customer representatives and internal corporate departments, implementing operational systems that streamline daily business activities, and managing major key accounts like Massmart, Leroy Merlin, and independent corporate clients. I consistently exceeded growth targets, built and ran a full CRM department from the ground up, and personally negotiated corporate contracts - driving measurable revenue increases year after year. I also have extensive experience in recruiting, onboarding, training, and leading teams, with a strong focus on staff management, performance development, and retention strategies to build motivated, high-performing teams. In addition to my leadership roles, I’ve also successfully launched two entrepreneurial projects - an online marketplace and a business services consultancy - where I handled full operational, administrative, and customer support functions. These projects have sharpened my ability to quickly adapt, prioritize effectively, and understand the needs of business owners from a first-hand perspective. As an Executive Assistant, I’ve supported C-suite executives by managing their schedules, handling correspondence, and ensuring that all administrative functions run smoothly. I take pride in providing reliable and effective executive support, handling complex travel arrangements, and anticipating the needs of top-level leadership. I excel at ensuring executives can focus on high-priority tasks while I take care of the details. Today, I’m focused on bringing that knowledge, structure, and dedication to businesses looking for a reliable executive support and operations partner. What I can help you with: Executive calendar, meeting, inbox, and travel management CRM management, customer success tracking, and reporting Key account and stakeholder relationship management Staff recruitment, onboarding, training, leadership, and performance tracking (KPI-driven) Workflow development, SOP creation, and process improvement Administrative support and project coordination Vendor, supplier, and logistics management E-commerce store and platform management (if needed) Why work with me? I take a hands-on, proactive approach to every project and treat your business as if it were my own. I prioritize clear communication, organized systems, and consistent delivery. If you need an executive assistant and operations manager who will keep things running smoothly behind the scenes - and help your business grow - let’s talk!

Hi, I'm Chanté. I help businesses build stronger client relationships by combining customer success, account management, and digital marketing experience. Over the past several years, I've worked with marketing agencies, healthcare organizations, and legal professionals, managing client relationships, coordinating cross-functional teams, improving workflows, and ensuring projects stay on track from onboarding through ongoing account management. In my current role as a Provider Success Specialist, I manage a portfolio B2B clients. I serve as their primary point of contact, lead onboarding and performance reviews, coordinate with Data, Content, Sales, and Operations teams, identify opportunities for account growth, and help clients understand the strategies driving their results. My background also includes SEO outreach, digital marketing, link building, and analytics. I enjoy translating technical concepts into clear business recommendations that clients can understand and trust. I use AI tools such as ChatGPT, Claude, and Gemini to improve research, documentation, reporting, meeting preparation, and workflow efficiency, while ensuring every client-facing deliverable is reviewed carefully and tailored to the client's goals. I can help with: - Client Success & Account Management - Client Onboarding - Performance Reviews - CRM Management - Project Coordination - Marketing Operations - Digital Marketing Support - Process Documentation - Workflow Improvement - Cross-functional Team Coordination I'm organized, proactive, and genuinely enjoy building long-term relationships while helping businesses deliver an outstanding client experience. If you're looking for someone who can keep projects moving, communicate confidently with clients, and become an extension of your team, I'd love to connect.