Hire the Best Key Account Management Specialists
in South Africa

Hi there, Thank you for stopping by my profile! I’m Zabe, an Operations and Client Experience Lead who builds structure behind how teams serve, retain, and grow their clients. My background combines client success, systems design, and leadership across SaaS, fintech, and marketing environments, helping teams move from reactive to organized, and from busy to truly effective. I’ve single handedly built entire support and operations departments from scratch, consolidating communication, automations, and reporting into unified CRMs such as (but not limited to) HubSpot, Zendesk, and GoHighLevel. I’ve designed workflows that guide clients from sales handoff to onboarding, retention, and renewal with clear accountability at every stage. My work often extends into training and management: hiring and mentoring teams, writing SOPs, and building dashboards & KPI frameworks that make performance measurable and transparent. I’ve collaborated directly with leadership to identify inefficiencies, improve retention, and create systems that give clients a better experience while giving teams more clarity. I simultaneously work in client growth and have a background in sales which is experience that has taught me how to listen, communicate, and design processes that actually align with what clients value most. That mix of empathy and structure still guides how I build systems today. I enjoy building things that last , operations that make sense, communication that feels human, and systems that scale without losing quality. If you’re looking for someone who brings both structure and empathy to client operations, I’d love to connect. Best, Zabe

Hi, I'm Tiana! An operations and account management professional based in Cape Town, South Africa. TL;DR: I'm the person businesses trust to hold things together. I manage client relationships, coordinate internal teams, build the systems that keep everything on track, and make sure nothing falls through the cracks, even when there's a lot moving at once. If you need someone who can sit between leadership, delivery teams, and clients and keep all three aligned, that's exactly where I thrive. The Fine Print: Over the past few years I've worked across property management, AI and tech companies, and service-based businesses in the US and UK, consistently in roles where I owned the operational and client-facing side of the business. I've served as the central point of contact for entire client portfolios, coordinated directly with development and delivery teams, and built the internal systems and accountability structures that let founders step back from day-to-day firefighting and focus on growth. Most recently, I worked as an Account Manager and Operations Lead for a US-based AI company, where I owned the relationship between leadership, a development team, and our external client base. I tracked every active workstream, flagged issues before they became client-facing problems, and translated technical detail into clear updates that kept clients confident and informed. I built and maintained my own tracking systems to manage a wide portfolio of accounts simultaneously, each at a different stage, without anything slipping. Before that, I worked across property management and short-term rental operations in the UK and US, managing landlord and client relationships end to end, coordinating leases and property setup, and overseeing VA teams to make sure delivery stayed consistent and high quality. What I Can Help You With: Account & Client Relationship Management I manage client portfolios end to end, running onboarding, regular check-ins, and performance updates that keep people informed and confident. I'm comfortable being the face of a business to its clients, and I take real ownership of those relationships. Operations & Team Coordination I build and maintain the systems that keep a business running smoothly behind the scenes. SOPs, workflow tracking, task ownership, and accountability structures across tools like Notion, Monday, ClickUp, Asana, and Google Workspace. Project Management & Delivery Oversight I coordinate between leadership and delivery teams to keep projects on schedule and on spec, flagging blockers early and translating technical or operational detail into plain language that decision-makers can act on quickly. Why Clients Enjoy Working With Me: I take real ownership of the work I do, and I genuinely care about the businesses I work with. I communicate clearly, I'm organised by instinct, and I bring a solution-oriented mindset to everything, when something's wrong, I don't just flag it, I bring a fix. I learn new systems and businesses quickly, and I'm just as comfortable holding a senior, strategic conversation as I am getting into the operational detail that makes things actually happen. I'm also equally comfortable stepping into broader executive support when a business needs it. I'm naturally warm and easy to work with, but when it comes to the work itself, I'm focused, reliable, and genuinely invested in helping the businesses I work with grow. If you're looking for someone to own client relationships, bring order to your operations, or keep a fast-moving team aligned and accountable, I'd love to talk.

I help businesses grow by providing high-quality virtual assistance, project coordination, and business development support. With 14+ years of experience working with clients and teams, I excel at managing relationships, organising workflows, and delivering results efficiently and reliably. I am highly adaptable, detail-oriented, and proactive, ensuring every task is completed with precision and care. My focus is on supporting businesses to succeed. What I Can Do for You * Client Relationship Management & Pipeline Support * CRM Management (Zoho CRM) & Lead Tracking * Market Research & Competitor Analysis * Email, Web Chat & Phone Communication * Project & Task Coordination (Trello) * Marketing Support & Content Assistance * Customer Feedback Analysis Tools & Skills ChatGPT | Canva | RingCentral | Trello | Business Development Strategy | Time Management | Problem-Solving I’m ready to help you streamline operations, improve client relationships, and support business growth with professionalism and dedication. Let’s make your projects run smoother and your goals easier to achieve!

Aspiring to add value to the digital world with humility, kindness and respect - Highly endorsed in the ability to work in adaptive, high pressure environments, with an entrepreneurial mindset. Bachelor of Commerce Business Management and Marketing Graduate, currently undertaking a part-time online (assignment based) Post Graduate Diploma in Project Management. I have a passion for SaaS, PaaS operations, creativity, and coordination. I have worked with the following platforms, and adjust to new technology and CRM platforms incredibly fast, namely: Google Suite, Google Analytics, POS, Planhat, Monday.com, Slack, Adobe, Brandwatch, Meltwater (inclusive of scheduling, monitoring, media analytics and data exports), Microsoft (Excel, Powerpoint, Word), Pages, Keynote, Pastel Payroll, Custom platforms, Canva presentation and Infographic creations, Linkedin Sales Navigator, SalesForce- extensively, Watagraph, Statistics (R-Studio- Data analysis), HubSpot.

Is your business growing faster than your operations and client experience can keep up with? That gap is where I work. I'm Nicky Wilmot — an operations and customer success specialist with 26 years of experience running a fully remote business across South Africa, the UK, Europe, and the US. I didn't just manage operations for someone else; I built and sustained them from scratch, with no team to fall back on and clients who expected results. That background means I think differently from most people in this space. I don't wait to be told what's broken. I find it, fix it, and make sure it doesn't break again. What I do for clients: -Customer Success & Client Experience Onboarding new clients so they feel confident from day one, managing ongoing relationships so they stay, and resolving issues before they become problems. -Operations & Workflow Improvement Mapping and improving processes, building SOPs that actually get used, and integrating tools like Microsoft 365 Copilot, CRM systems, and AI to reduce manual work and increase consistency. -Executive & Team Support Keeping leadership informed, priorities aligned, and day-to-day operations moving — without needing constant direction. -Global & Remote Collaboration I've worked across time zones and cultures for decades. Async communication, distributed teams, and international client management are simply how I work. A little about how I operate: I take ownership. If something is my responsibility, it gets done — and done properly. I've built client relationships that lasted years, not months, because I treat every account like it matters to my own business. Because it does. I'm available for remote contracts, fractional engagements, and project-based work. If you'd like to explore whether I'm the right fit, send me a message — I'm happy to have a no-pressure conversation about what you're working on.

I am a growth-driven business leader operating at the intersection of sales, strategy, finance, and client success. I don’t just manage portfolios — I expand them. I don’t maintain accounts — I scale them. I am a decisive problem solver. I see the gap, I design the solution, and I execute. Fast. If you have a product, service, or vision that needs traction, positioning, and revenue — I will sell it. Strategically. Relentlessly. Successfully. In client success and account management, I build structured systems that drive retention, loyalty, and long-term profitability. Every engagement is intentional. Every client is prioritized. Satisfaction is standard — measurable growth is the objective. With a foundation in business management and cost strategy, I protect margins while accelerating performance. I understand numbers, I understand people, and I understand how to align both for maximum impact. I operate with ownership, precision, and confidence. When I lead a programme, I lead it to win. Results are not hoped for — they are engineered.