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Business Operations & Data Specialist | CRM Administrator | Process Improvement Expert I help businesses clean up messy data, automate manual workflows, and organize their operations so they can focus on growth. Over 30 years of experience in business ops, CRM administration, and financial data management. My Data & Operations Services: - Data Entry & Management: Accurate data entry, data cleansing, and validation in Zoho CRM, Excel, and Google Sheets. I implement quality control to minimize errors. - Process Automation: I use AI tools, Zoho CRM, and Zoho Invoice to automate repetitive tasks, reducing manual admin time. - System Optimization: I'm a problem-solver who doesn't just enter data. I improve the systems to prevent mistakes from happening again. - High-Volume Accuracy: Experienced managing financial and transactional data with 99.9% accuracy. You need reliable, accurate data to make decisions. I'll deliver error-free work, meet your deadlines, and handle your sensitive information with complete confidentiality. Let's talk about how I can bring your data chaos under control.

I'm a young UX/UI designer with certifications from the University of Michigan, Meta, and Google. I began my career as a freelancer for a SaaS startup. Since then, I have been working as a freelancer professionally, both on my own and on several websites like Freelancer, Braintrust, and now Upwork. I love working for companies all around the world and would love to join your team! • I follow the "empathize, define, ideate, prototype, test, repeat" process • I believe in making good UX and UI affordable • I specialize in all things UX and UI - from start to finish. • Regular communication is the key to success • I bring what YOU want to life

Hi! I’m a bilingual (English/French) IT Engineer, Web Developer, and Customer Support Specialist with 5+ years of experience helping businesses improve operations, IT infrastructure, and online presence. I combine technical expertise, Microsoft 365 knowledge (MS-900 Certified), and web development skills to deliver reliable, high-quality results. My core services include: Technical Support & IT Solutions: Microsoft 365 administration, Azure, Active Directory, system administration, network troubleshooting, cybersecurity, IT support, helpdesk, and desktop/laptop support. Web Development & Design: Front-end development using HTML, CSS, JavaScript, React; WordPress and Joomla websites; Elementor landing pages; responsive design; SEO-friendly websites; cross-browser compatibility. Customer Support & Virtual Assistance: Ticketing systems, CRM software (HubSpot, Freshworks, Dynamics 365), client communication, onboarding, and process improvement. I’ve successfully supported clients in the US, UK, DRC, Turkey and South Africa, providing fast, efficient solutions and excellent customer service. Fluent in English and French, I offer clear communication, proactive problem-solving, and dependable results. As a Top-Rated freelancer, I’m ready to help you manage IT systems, support your customers, and build or maintain websites that meet your business goals.

Graduated from the University of South Africa, I currently hold various part-time positions and continue to seek various job opportunities in order to compliment my career as professional freelance Content Writer, Project Manager, Online Marketeer Extraordinaire. Having several years’ worth of experience as top content writer, digital marketing manager for numerous companies online and internationally, I am now looking to commit to companies wanting to improve their corporate culture and bottom-line profits. With the above said, I am currently looking into, and strongly considering various job opportunities. With my preference being content creation, marketing, and web design, I am more than willing to take on whatever is granted to me, and I assure you that will not regret to make me a part of your team. I vow to give my all, meet and even exceed expectations! - Skills: Web Design & Development (Responsiveness included) Article Writing (Academic and Commercial) Events coordination Blogging Content writing Copywriting Reports Advertising Website Content Creation Product and company descriptions SEO writing Marketing - Social Media included & eMail campaigns LinkedIn marketing & lead generation Other noteworthy skills, personality traits & work ethics: - Love for travel - Excellent communication skills in English - Critical Thinking - Open minded and adaptable - Passionate - Good general knowledge - Expert knowledge in the fields of philosophy, religion, culture, travel - Interested in the world around me - Fascinated with all walks of life and different cultures - Analytical - Organized and detail oriented - Attuned to making solid and well thought-over decisions - Ability to work under pressure - Articulate and intelligent - Able to work in a team - Able to work solitary and independently - Willingness to learn - Fast learner - Proactive - Conscientious - Honest, trustworthy & reliable - Hard working - Empathetic - Friendly - Diligent - Motivated - Creative - Ability to generate ideas - Logical - Photography skills

If you’re looking for five star service and results, I’m the professional who delivers. I have 15+ years of senior financial management expertise, and I save businesses time and drive smarter decisions with error free databases, streamlined administration, and solid financial management. If you need one versatile professional, I am ready to deliver results immediately. RECENT REVIEW "Marina is a fantastic freelancer, 100% reliable in task, time and communication. One of the best I have worked with in 22 years." I can help you with – ADMINISTRATIVE & DATA SUPPORT •Entering - Customer details, sales records, inventory information, invoices, and other business data accurately. •Update - Keeping company databases, spreadsheets, CRM systems, and records current and correct. •Cleaning - Removing duplicate, incomplete, outdated, or incorrect information to improve data quality. •Conversions – PDFs to Word or Excel •Record Keeping - Maintaining accurate records for customers, employees, suppliers, finances, and business operations. ACCOUNTING / BOOKKEEPING SUPPORT • Bookkeeping & Company Accounts • Accounts Payable & Receivable • Monthly bank, credit card, and general ledger reconciliations. • Prepare financial reports, profit / loss statements, balance sheets, and cash flow reports. • Review accounting transactions and identify discrepancies. • Maintain accurate financial records and ensure all supporting documentation is complete. • Assist with month-end and year-end closing processes. • Support bookkeeping, journal entries, and other day-to-day accounting tasks. • Work closely within a team to improve reporting accuracy and efficiency. I am meticulous, deadline-driven, and fully committed to confidentiality. I shall bring consistency, professionalism, and accuracy to your project. Let me take this off your hands. Message me to discuss your project. Marina v. CERTIFICATES & DEGREES Bookkeeping & Accounting (DAMELIN MANAGEMENT SCHOOL) Virtual Assistant (UDEMY BUSINESS SCHOOL) Financial & Business Management (UNIVERSITY OF SOUTH AFRICA) HOBBIES Feature Journalism (UNIVERSITY OF CAPE TOWN) Freelance Journalism (INTEC COLLEGE)

CLAUDIA GIBSON SKILLS SUMMARY * Executive Assistant to company President (virtual / remote / independent contractor) * Research for Junior Tennis Development Project, Canada and lists of SA agricultural pesticides, Singapore. * Bookkeeping, Debtors, Creditors (Quickbooks and Xero online certified, Pastel Sage) Remote * Project Management * Project Coordinator (Electrical construction-LV / MV / HV overhead power lines, high mast lighting) * Agricultural Management and Consulting * Procurement Management * Tender Documentation Compilation and Pricing (Electrical construction and other) * Art, Drawing and Graphic Design * Photography and Editing * Typing, Proofreading and Transcription * Teach English as Foreign Language (TEFL) PERSONAL SKILLS - English, isiXhosa, Afrikaans Languages - Attention to detail and fast learner - Proactive and Work Independently - Punctual and Reliable - Perfectionist and Professional - Systems Orientated - Versatile, Creative and Artistic EDUCATION - Agricultural Management National Diploma (UNISA) - Project Management Certificate (UNISA) - N4-N6 Management Assistant Certificate (Technical College) - Teach English as Foreign Language (TEFL) Certificate (i-to-i TEFL) - QuickBooks online (Pro Advisor Certified) - Xero Online (Advisor Certified) SKILLS / NATURAL TALENT - Art, Graphic Design and Photography Art - Original paintings, drawings, pencil sketches, portraits, acrylics, pastels, water color, PVA and ink. Graphic Design - Graphic Design including greeting and business cards, company logos and various other designs. - Software: AutoCAD, Canva, Adobe Illustrator, Blender, Inskape, Krita, Coral draw, Paint. Photography - All photography and editing. - Software: Photoshop, Arcsoft, EXPERIENCE Project Coordinator Management and construction of electrical contracting projects for low voltage, medium voltage and high voltage overhead powerlines, substations, high mast lighting and wind farms. Tender Coordinator / Consultant Tender documentation compilation and pricing and procurement management for electrical contracting projects for low voltage, medium voltage and high voltage overhead powerlines, substations, high mast lighting, wind farms and solar installations. Sales and Marketing Sales and marketing for hunting, fishing and firearm training and retail outfitter including customer services, advertising, marketing, face book page design. Background Experience I grew up on a pineapple and beef cattle farm family business learning the complete pineapple production processes and beef cattle farming systems and management. Farm size (3000 hectares), annual tonnage of pineapples (16 000), 300 head of cattle. HOBBIES / INTERESTS Tennis, Squash, horse riding, on/off road motorcycle riding, fishing, artworks, photography, outdoors, owner of Ratatoui Rat and Mouse Rescue SA Sport: Tennis: - Played first team at Primary and High School level - Captained and played in the first team league, played in 2nd team league and played numerous tournaments for local Tennis Clubs. - Award for ladies singles and doubles titles at local Tennis Club annual championships and award for Special Services for local Tennis Club. Squash: - Played first team at Primary and High School level and played social squash for various local clubs Aerobics: - Achieved top 7 position in aerobics marathon competition at high school level. Outdoor Activities: - Hunting, Shooting, Fishing, Horse riding, cycling, off road motorcycle riding, cricket, softball, photography, gardening and landscaping. Animal Rescue - Owner of Ratatoui Rat and Mouse Rescue SA - Rescue, rehabilitation and housing of Fancy Rats and kept as pets - Working with various wildlife eg Chameleons and Butcherbirds. Art and Design - Painting and drawing - Graphic design, flower arranging, interior and exterior design and décor Skills portfolios and agricultural profile available on request. Thank you for taking the time to read my profile and sharing my journey. Trusting I will be able to assist you with any professional services you may require. Kind Regards Claudia Gibson Freelancer / Independent Contractor