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I help companies streamline operations, support procurement activities, and improve decision-making through organized business analysis, supplier research, and administrative coordination. With 12+ years of experience in management, business analysis, purchasing, and process improvement, I bring a solid combination of analytical skills, operational support, and commercial understanding. I have worked as a General Manager, Business Analyst, and Process Engineer, supporting both daily operations and strategic business goals. My services include: • Business analysis • Operations support • Procurement and purchasing support • Supplier sourcing and vendor communication • Market and product research • Reporting, data tracking, and database management • Administrative support and process coordination I am known for being organized, detail-oriented, and committed to quality. I focus on helping clients save time, improve structure, and keep projects moving efficiently. If you are looking for dependable support in operations, purchasing, research, or business coordination, I am ready to help.

I help companies improve customer operations, strengthen client relationships, and drive revenue growth across both B2B and B2C environments. My background combines account management, customer success, sales, CRM management, and cross-functional operations. In practice, that means I do more than just manage accounts: I help businesses keep things organized, improve team coordination, support clients effectively, and create the conditions for long-term growth. Most recently, I worked as a freelance consultant for a French company, where I supported customer operations, process improvement, and internal coordination across sales, support, and operations teams. My role was to bring more clarity, structure, and efficiency to the client journey while maintaining a high standard of service. I am comfortable working with CRM platforms such as Salesforce, managing pipelines, tracking opportunities, handling complex client portfolios, and ensuring smooth communication throughout every stage of collaboration. I also bring strong experience in B2B sales, customer retention, client follow-up, and business development. I have a SCRUM Fundamentals certification and a structured, practical approach to projects, from planning to execution. I am used to working in fast-moving environments where organization, accountability, and clear communication matter. As a native French speaker fluent in professional English, I work easily with international teams and clients. I am particularly comfortable in roles involving customer success, account management, sales support, CRM, operations, and client communication. My goal is always the same: deliver measurable results, improve the customer experience, and build strong, professional relationships that last.

I started my career moving freight across oceans. Now I sell software. Different industries, same job: figure out what a business really needs and earn the trust to deliver it. Price was never what closed my deals, trust was. I spent 8+ years in international revenue roles at Expeditors and DB Schenker, working with clients across North America, Europe, and Asia. In my last quarter in freight, I converted 32% of 410 quotes, roughly double the team average, and managed a key-account portfolio above $1M/year. Pricing strategy, commercial negotiation, retention at scale: that was my daily work long before I ever touched a CRM. Today I'm a Business Development Executive at Saproh, a digital agency serving the US, UK, Europe, and the Middle East, running outbound end to end, leading discovery with founders and executives, and qualifying deals. What sets my process apart is how I've rebuilt it around AI. My stack runs on HubSpot, Apollo, Clay, and Claude, and when the tools I needed didn't exist, I built my own lead-generation app (React + Python). I believe the next generation of top sellers won't just use AI; they'll build with it. Whether you're exploring a project, comparing notes on AI solutions, or building a sales team, my inbox is open. Languages: English · Portuguese · Spanish

Growing a business in French-speaking markets requires more than just translation—it requires the right strategy, meaningful conversations, and lasting client relationships. With over 10 years of experience in business development, sales, account management, and customer success, I help companies identify qualified prospects, generate new business opportunities, book high-value meetings, negotiate with confidence, close deals, and build long-term customer loyalty. Whether you're launching in a new market or looking to increase your sales pipeline, I become an extension of your team, focused on delivering measurable business growth. Beyond sales, I provide reliable executive and virtual assistance that allows business owners and sales teams to focus on what matters most. From CRM management, lead qualification, email and calendar management, customer follow-up, and administrative support to portfolio management and client retention, I ensure every opportunity is handled professionally. My mission is simple: help you win more clients, retain them longer, and free up your time so you can concentrate on growing your business. If you're looking for a proactive, results-driven partner who combines commercial expertise with operational efficiency, I'd be delighted to support your success. ---------------------------------------------------------------------------- Développement Commercial | Acquisition & Fidélisation Clients | Assistant Virtuel | Marchés Francophones Développer son activité sur les marchés francophones ne se résume pas à parler français : il s'agit de comprendre les attentes des clients, de créer des relations de confiance et de transformer les opportunités en résultats concrets. Fort de plus de 13 ans d'expérience en développement commercial, gestion de comptes stratégiques et relation client, j'accompagne les entreprises dans leur croissance en identifiant les prospects les plus qualifiés, en menant des campagnes de prospection téléphonique et par courriel, en prenant des rendez-vous avec des décideurs, en négociant efficacement et en assurant le suivi jusqu'au closing. Mon objectif est simple : vous aider à conquérir de nouveaux marchés, augmenter votre chiffre d'affaires et bâtir une clientèle fidèle sur les marchés francophones. Au-delà du développement commercial, je mets également mes compétences d'assistant virtuel au service de votre organisation afin de vous faire gagner un temps précieux. Gestion de portefeuille clients, suivi CRM, relances, service après-vente, support administratif, gestion des courriels, organisation d'agenda, coordination de projets et fidélisation de la clientèle : je prends en charge les tâches essentielles qui permettent à votre entreprise de fonctionner efficacement pendant que vous vous concentrez sur votre cœur de métier. Proactif, autonome et orienté résultats, je deviens un véritable partenaire de confiance, engagé à contribuer durablement à votre croissance.

I have several years of experience in business development, working with various types of companies. I am an expert in company growth, prospecting, and strategy, with a strong ability to establish partnerships with a wide range of prospects. In addition, I have extensive experience in translation projects, including French to English and English to French, as well as numerous AI-related assignments. I am passionate about driving success through collaborative efforts, leveraging opportunities in the market, and delivering high-quality results in every project I undertake.

I have a history of high success in both the corporate and startup worlds: - Founded Hiperwall, grew it into a global multi-million-dollar business without investors - Managed Zetera global sales, marketing and manufacturing, helped raise over $20M - Part of the 4 person team that launched the Westinghouse line of LCD televisions - Oversaw a corporate turn-around at Premier mounts, restoring profitability and growth - Grew Canon computer sales by over 20% while increasing gross margin by 13% - Increased Compaq notebook sales by 50% to $500M annually in less than 1 year - Received a Silver Anvil from the Public Relations Society of America, their highest award I began my career as a software engineer, working for large enterprises like McDonnell Douglass and Xerox, as well as startup Dayflo, named software company of the year by PC Magazine. Over time, I transitioned to a technical marketing role, then through product management, brand management, strategic planning and eventually into general management. In 2000 I shifted my focus to the world of hi-tech startups. Since that time, I have worked exclusively for emerging companies as a consultant, employee, advisor, board member or founder. I am an adjunct college professor, teaching start-up skills to would-be entrepreneurs. I hold multiple granted patents, with additional patents pending, and am a published author whose work has appeared in preeminent publications such as PC Magazine, U.S. News & World Report, PC Computing and Digital Signage Magazine.