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At A Glance: Technical Writing

Projects often require detailed descriptions, directions, or schematics to be communicated effectively to peers, customers, or partners. The production of these documents is what makes up the bulk of the technical writing field. Technical writing includes the drafting of a diverse set of documentation, from online help to high-level business correspondence, and can take a variety of formats both digital and printed. Technical writing professionals can be responsible for producing this documentation from scratch or taking preliminary documentation from clients, engineers, or scientists and using their expertise to make corrections and optimize formatting. In addition to traditional editing tasks, technical writers are frequently called upon to present the documentation appropriately to the target audience.

Technical writing professionals are flexible and talented writers and editors, and Upwork is an excellent and cost-effective way to locate and leverage professionals who have experience and knowledge pertinent to the specific topic or project you are involved in. Technical writing experts possess not only excellent writing skills but also more specialized abilities to generate technical drawings, format step-ordered manuals, and create highly organized digital interactive help tables. Hiring a freelance technical writer allows you to spend more time focusing on other difficult and complex aspects of a problem while resting assured that the technical writer can easily smooth communication both externally with customers and consumers as well as internally among departments, promoting good communication practices across the board.

Customer Support

Customer Experience Trends to Look for in 2017

Customer experience (CX) refers to the interactions between a customer and an organization that occur for the duration of the business relationship. In recent years, customer experience has grown in value to supersede product quality, value, and customer service.

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March 23, 2017

Customer Support

How to Excel at Customer Support by Channel: Phone, Email & Live Chat

Every support channel is unique. Discover some top tips for how to do customer support the right way across three of the most popular channels: phone, email, and live chat.

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March 23, 2017

For Clients

Fixing Mobile Usability Issues in WordPress

If your WordPress site has received a Google Webmaster Tools notification that your site has mobile usability issues there are a couple of possible culprits.

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March 23, 2017

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