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At A Glance: Technical Support

Product support is one of the most important aspects of running any business that provides goods or services. Quality product support is a key factor when it comes to generating repeat sales and assessing customer needs. As the market becomes increasingly dominated by technical products and services, such as computer hardware, software, and online services, the need for more specialized and dynamic product support also grows. Technical support is a dynamic way to interact with customers of technical and complicated products. Quality tech support can improve customer relationships and sales by providing customized solutions and one-on-one interaction. If you are in the business of producing technical products, it is imperative you work with a tech support specialist to maximize your product’s effectiveness.

Tech support specialists are trained customer support professionals familiar with the variety of tech support systems that exist, including email, live chat, phone systems, and online tools. With experience in customer relationship management and a variety of multimedia technology, a specialist can help you design and implement a tech support system to fit any need. Hiring a freelance tech support specialist gives you access to an experienced professional who is capable of understanding the system of your choosing and sharing this understanding with you through training and consultation. Experts in tech support can also offer services for your business independently, reducing the stress on your core business team. Working with a freelance tech support specialist is a flexible way to increase customer relationship in a dynamic and efficient way.

Community

How Freelancers Can Save for Retirement

There are four main DIY options for retirement plans for the self-employed. Here’s a look at what they are and which one might be right for you.

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September 27, 2016

Enterprise Solutions

Meet the New BPO: Cloud-Sourcing

In the old days, all work had to be done onsite. Then we outsourced to cut costs and increase productivity. Later, we near-sourced for longer work days that followed the sun. And we in-sourced to optimize employee competencies. Although each of these workflow evolutions were beneficial, they still limited us. Meet the new global workflow: cloud-sourcing.

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September 27, 2016

Web Development

Intro to APIs: What Are APIs and What Do They Do?

Application programming interfaces (API) have been around since the 1960s. So if they aren’t a new concept, why are they such a hot topic lately? Without APIs, the digital experiences that we expect every day as consumers wouldn’t be possible. Here’s a brief introduction to what APIs are and what they can do from Upwork’s free ebook, The API Economy.

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September 26, 2016

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