Hire the best Technical Support specialists

Check out Technical Support specialists with the skills you need for your next job.

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Clients rate Technical Support specialists

4.7/5

based on 2,993 client reviews

$20 hourly
Javier I.
- 5.0/5
- (11 jobs)
IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.

Technical Support
Customer Service
Microsoft Active Directory
Project Management
Windows 10 Administration
Managed Services
Wireless Communication
Game Testing
eBay Listing
Wireless Network Implementation
Email Communication
Customer Support
$15 hourly
Patrick John B.
- 4.6/5
- (9 jobs)
Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.

Technical Support
Technical Documentation
Zendesk
Ticketing System
Desktop Support
Hardware Troubleshooting
Order Tracking
Freshdesk
Microsoft Office
Helpdesk
Administrative Support
Microsoft Active Directory
Customer Support
$30 hourly
Diego D.
- 5.0/5
- (38 jobs)
✅Top rated plus Freelancer ✅ 8+ years Technical Support multiple SMB's with different SaaS ⚙️ Microsoft 365 App/Services suite (Exchange Online, SharePoint Online, OneDrive and Teams) ⚙️ Insights and knowledge about CRM/CMS logic ⚙️ E-commerce shop management and support ⚙️ Google Workspace integrations and migrations to Microsoft 365 ⚙️ Communication skills in Dutch and English ⏱ Full-time Independent Freelancer 🏢 Supporting small to medium enterprise environments 🗣 Communication is key to any project which is why it will always be my #1 priority. I have extensive experience supporting and consulting on different SaaS applications. From leading a complete team and department in supporting thousands of end users to setting up complete IT infrastructures. I have also managed and supported different e-commerce shops from set up to product and order management.

Technical Support
Zendesk
HubSpot
Ticketing System
Incident Management
Customer Service
Email Security
SaaS
Helpdesk
Customer Support
Google Workspace
Learning Management System
System Administration
DNS
Office 365
$15 hourly
Giordan P.
- 5.0/5
- (2 jobs)
Hello! I am a highly experienced IT Support Specialist with over 8 years of expertise in the field. Throughout my career, I have developed a deep knowledge and proficiency in QA Software Testing, including creating comprehensive test cases and testing plans. Additionally, I have excelled as a Customer Experience Team Lead, where I honed my exceptional communication and leadership skills. Currently, I hold the position of Back Officer Operations Manager, where I oversee and manage various operational activities. My extensive experience spans across popular applications such as Microsoft Office 365, SAP Crystal Report, and managing Active Directory. I am also well-versed in resolving workstation operating system issues, installing and troubleshooting anti-virus software, printer installation, and utilizing tools such as MS Office, ScreenConnect, managing rePortal, and maintaining virtual machines. With my extensive background and 8 years of experience, I bring a wealth of knowledge and expertise to provide top-notch IT support and contribute to the success of any project or organization.

Technical Support
Business Operations
Web Testing
Game Testing
SAP Crystal Reports
Customer Support
Office 365
Microsoft Active Directory
Data Entry
Microsoft Office
$100 hourly
Collin Y.
- 5.0/5
- (155 jobs)
⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.

Technical Support
Screencasting Video
Gameplay Footage
On-Camera Presenting
Video Editing
YouTube
Zoom Video Conferencing
Facebook
Twitch
Video Stream
Adobe Premiere Pro
Virtual Assistance
Motion Graphics
$21 hourly
Trisha A.
- 5.0/5
- (215 jobs)
I handle the tech so you can focus on what you do best! 🚀 Think of me as your go-to problem-solver for everything WordPress or website-related. ⚡️WORDPRESS EXPERTISE Figma Design to WordPress conversion PSD to WordPress/WooCommerce conversion WordPress installation and setup WordPress upgrades WordPress theme installation and customization (GeneratePress, Kadence, Astra, etc.) WordPress page builders (Kadence Blocks, Elementor, Divi, Gutenberg, Beaver Builder, etc.) WordPress plugin installation and customization WordPress migration from one server/domain to another WordPress eCommerce site development WordPress security and maintenance WordPress content updates ⚡️Multi-Purpose Themes: Kadence WP / Astra Theme / Avada / Blocksy / GeneratePress ⚡️Page Builders & Editors: Kadence Blocks Pro / Elementor / Divi Builder / WPBakery Page Builder / Beaver Builder / Brizy / Bricks Builder ⚡️ Niche & Industry-Specific Themes: Thrive Themes (conversion-focused for marketing funnels) Feast Themes (food bloggers, recipe integrations) Restored316 Themes (feminine, small business-centric) ⚡️ Core & Block-Based Tools WordPress Blocks (Gutenberg editor mastery) Kadence Blocks (Custom blocks, dynamic data) 💪 Customer Relationship Management Client Onboarding, Account Management, Customer Retention, Stakeholder Engagement, Cross-Functional Collaboration, Problem Solving, Product Knowledge, Training, and Development ✅ Funnel Creation: Skilled in developing landing pages and creating diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup: Experienced with ClickMagick, OptimizePress, ClickFunnels, and Ontraport. (Similar tools? Contact me!) 📩 Email Marketing Software: Klaviyo, Flodesk, MailerLite, Aweber, GetResponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and others. I am well-versed in their functionalities and can integrate them seamlessly into any marketing strategy. ✅ Customer and Website Management: Expertise in website management, including transferring websites to different hosting providers, domain transfer, security, and recovery from hacking incidents. Experienced in handling reseller hosting domain accounts with a strong command of CPanel, WHM Manager, and related tools 📕Project Management Software:  ClickUp / Asana / Trello / Notion / Airtable / Jira ✈️ As a Travel Advisor, I can help you plan your travel based on your interests, such as luxury, wellness, adventure, culinary, or cultural travel. You may also consider audience-based options like family, romance, corporate, or group travel. Destination-based choices include domestic, European, Caribbean cruises, or Disney travel. Click the "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛" “ 𝙃𝙞𝙧𝙚 𝙢𝙚 ” or "𝐃𝐢𝐫𝐞𝐜𝐭 𝐌𝐞𝐬𝐬𝐚𝐠𝐞", and let’s start building a more efficient and stress-free business.

Technical Support
Shopify
Figma
HTML
JavaScript
Web Design
WooCommerce
Front-End Development
CSS
Landing Page
Elementor
Project Management
Web Development
Virtual Assistance
WordPress
$30 hourly
Christian Frederick C.
- 4.5/5
- (15 jobs)
I would like to be able to share my 16 years of experience as an Expert System/Network Administrator and Technical / Customer Support Specialist. Provide quality service to my clients. Improve my current skills in Networking / System administrator and learn new skills along the way. To emphasize that I work not just to earn but to improve my client's businesses. ------------------------------------------------- My Skills: Network Specialist - Expert in troubleshooting/Configuration of SOHO and Business Class network devices with VOIP experience (Cisco,Linksys,Belkin,Netgear,Dlink,TPlink,Netcomm) System Administrator - Certified 211 Salesforce.com Administrator, Zoho One specialist, Docusign, Esigngenie specialist Managed Service Provider - remotely manages a customer's(Clients) IT infrastructure and/or end-user systems (Citrix/VMware/Server/Active Directory/Microsoft Exchange/ Microsoft 365/ Azure /Windows server 2008 - 2012) Helpdesk Support - Support ticket management (Podio, Connectwise, Freshdesk, etc) / Remote management specialist (Team viewer, Kaseya, Logmein, Zoho assist, Join.me, Splashtop, Screenconnect, Anydesk, RDP) / Cloud base tools (SAAS) Internet Technical Support - Handled both Cable and DSL service technical support post (AT&T, Comcast, Time warner, Cox Etc.) Video Support Specialist - Handled Satellite video service post (DTV) Team/Project Management Staff Management - Onboarding - Mentoring - Training (Handled 50 support teams) Business Manager - Currently owns Techstar Business IT Solutions (Upwork Agency with multiple clients) Data Entry/Document Processing ------------------------------------------------- Work Equipment: Laptop running on Core i7 11800H (11th Gen) with 32GB RAM (Windows 10) Laptop running on Core i7 8750H (8th Gen) with 16GB RAM (Windows 11) Laptop running on Core i5 8250U (8th Gen) with 16GB RAM (Windows 10) Laptop running on Ryzen 5 3550H (3rd Gen) with 16GB RAM (Windows 11) Apple MacBook Pro 13 (M1 silicon chip) with 8GB RAM (Mac OS - Sonoma) With Dual Monitors (34/27/24 inch) for all Laptops iPad Air 4th Gen / iPad 9th Gen High-grade Quality Headset (Plantronics 628 USB, Logitech H151, and Logitech G733) Wireless Multi-Media Headset (Sony XM5, Airpods 3 and Apple Airpod Max) 2 Fiber Optics Internet connection (DSL and Cable) with a speed of 600 Mbps 2 Back-Up WIFI Broadband Internet (Both Electric and Battery powered): 5G connection with speeds of 500 Mbps Dedicated Home Office Space Stand-by generator (in case of power outages) My rate varies depending on the job, and I am always open to negotiate. My work hours are flexible to meet your needs, and I would love to discuss should my professional profile fit what you're looking for.

Technical Support
Photography
Microsoft Office
Project Management
Windows 10 Administration
Customer Relationship Management
Computer Network
Salesforce CRM
Troubleshooting
Customer Service
Network Administration
Business with 10-99 Employees
System Administration
Helpdesk
$18 hourly
Luis F.
- 5.0/5
- (2 jobs)
Highly motivated and service oriented are words that aptly describe me. I am a good team player: I consider not only the interests of my client, but also those of my colleagues and supervisors. My affinity with computing allows me to adapt quickly to new systems. I have over 4 years of experience giving professional, efficient, and high-quality service to various call center clients. My time in the outsourcing industry as a customer service representative and technical support has taught me compassion, empathy and how to work well with others, and my experience as a supervisor in the manufacturing industry helped me develop strong conflict resolution skills, critical thinking skills, troubleshooting, good communication skills, the ability to work independently and as part of a team. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.

Technical Support
Customer Service
HTML5
CSS 3
JavaScript
3D Modeling
C++
SQL
AngularJS
Customer Support Plugin
SolidWorks
Email Support
Zendesk
$45 hourly
Alexander Z.
- 5.0/5
- (3 jobs)
I am an Information Technology professional with experience in supporting systems from simple computers to corporate networks and servers. • I'm experienced with Windows, Windows Server, Mac, Linux, iOS, Android • I can administrate and troubleshoot systems and resolve issues from single computers to computer networks and mobile devices • I like to communicate regularly and ensure that every need is taken care of!

Technical Support
Email Support
Software QA
Mobile Device Management
Windows 10 Administration
Network Administration
Personal Computer
Customer Service
Electronic Workbench
Windows Server
macOS
$40 hourly
Elliott F.
- 4.8/5
- (20 jobs)
Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.

Technical Support
Communication Strategy
Helpdesk
Email Support
Mobile Device Management
Microsoft Office
Windows 10 Administration
Customer Service
Network Administration
Email Communication
Customer Support
Microsoft Active Directory
Microsoft Azure
$15 hourly
Kenneth John Leonard R.
- 4.8/5
- (36 jobs)
Office 365 Support Engineer specialising in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Technical Knowledge Manager handling business solutions and analysis. Experienced in discussing knowledge based document creation, change and update with client. Creation and update of actual document in ServiceNow. Handling feedback from analyst and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management etc.

Technical Support
Microsoft Windows
Troubleshooting
System Administration
Customer Support
Microsoft Exchange Online
Microsoft SharePoint Administration
Helpdesk
Technical Writing
Office 365
Customer Service
$10 hourly
Ronald John M.
- 4.9/5
- (7 jobs)
I am a disciplined, results & goal-oriented, and hardworking person who learns quickly. Able to take instructions easily and carry them competently. I am a learner, and I am not afraid to seek new experiences in the fields where I can continuously excel and grow. I am a digital nomad and have worked in the Customer Service and Technical Support fields. I have worked for a 500 Fortune Company as a Service Desk Analyst, Tech SME, and SaaS Tech Officer. I have experience working with startup companies in the SaaS and Marketing fields. And if you feel that we can excel together, I look forward to speaking with you! Cheers, Ronald John M.

Technical Support
Administrative Support
Search Engine Optimization
Data Entry
Dashboard
Social Media Management
Helpdesk
$20 hourly
Luis Federico M.
- 4.2/5
- (5 jobs)
-Software Quality Assurance from the Dominican Republic with 5+ years of experience working with the Agile Scrum / Kanban framework. I specialize in Web and Mobile apps (iOS / Android) testing. Some of my responsibilities are but are not limited to: ● Ensure that all phases of the development life cycle meet the established quality standards (Analysis, Design, Development, Testing, Integration, Installation). ● Improve existing quality standards and / or create new standards. ● Document the evidence of the tests done. ● Give feedback on tests. ● Identify the weak points of any phase of the development life cycle to optimize it in the next delivery or sprint. ● Install the objects (database, frontend and backend) in the quality environment (test environment) and validate that the client's requirements work correctly. ● Develop, maintain, and execute test cases utilizing user stories within Agile Sprints. ● Translate functional and technical requirements into test cases. ● Identify usability issues and functional deficiencies. ● Enter bugs into defect tracking tool (JIRA, AZURE DEV OPS) and follow up for a solution. ● Interact with clients and update progress to team and managers on a daily basis. ● Review project requirements to ensure requirements are testable ● Provide estimates on the amount of time needed to complete testing related tasks within a sprint ● Analyze test output, identifying discrepancies and clearly documenting defects

Technical Support
Regression Testing
Black Box Testing
Software Testing
Web Testing
Manual Testing
API Testing
Functional Testing
Bug Tracking & Reports
Azure DevOps
Software QA
Mobile App Testing
Scrum
Quality Assurance
Jira
$15 hourly
Kathrina Victoria B.
- 5.0/5
- (25 jobs)
Freelancer since 2014 and customer support for 14 years. I am results oriented, dependable and a professional with a solid performance track record.

Technical Support
Helpshift
Shopify
Shopify Apps
Gmail
Customer Service
Helpdesk
Online Chat Support
Email Support
Zendesk
$35 hourly
Poonam D.
- 5.0/5
- (8 jobs)
My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.

Technical Support
Tutoring
Game Development
Software QA
Customer Support Plugin
Front-End Development
Online Chat Support
End User Technical Support
$140 hourly
Kyle E.
- 4.9/5
- (320 jobs)
With over a decade in IT and a specialization in Jamf and mobile device management, I deliver top-notch expertise to streamline your deployments and automation processes. 🥇Expert-Vetted ✅ Highest earnings & rating for Jamf Freelancer ✅ 100+ Jamf Pro deployments ✅ 60+ Intune deployments ⚙️ Zero-Touch Deployments: Expert in macOS setups with DEPNotify & Jamf Connect Notify ⚙️ Advanced Scripting: Enhance Jamf workflows with custom scripts ⚙️ Jamf Connect & SSO Integration: Seamless workflows with Okta, Entra ID, and GSuite ⚙️ Custom Scripting & pkg Creation: Tailored solutions for your unique needs 💼 Okta SSO | 💼 Entra ID SSO | 💼 Google Workspace Federation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key – I prioritize clear and consistent communication to ensure project success. A diverse Systems Engineer with 10+ years of experience in developing and maintaining IT systems, and 10 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.

Technical Support
Scripting
Microsoft Azure Administration
Microsoft Endpoint Manager
macOS
Microsoft Intune
JAMF
OKTA
Solution Architecture Consultation
Mac OS X Administration
Mobile Device Management
Microsoft Windows
Systems Engineering
Microsoft Azure
Microsoft Windows PowerShell
$12 hourly
Odean W.
- 4.8/5
- (6 jobs)
I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo

Technical Support
RingCentral Glip
Microsoft Word
Microsoft Excel
Customer Service
Spreadsheet Software
Talkdesk
Adobe Photoshop
Magento
Photography
Freshdesk
$25 hourly
Trinayan C.
- 4.9/5
- (115 jobs)
I am a B.Tech engineering graduate and a full-time freelancer. With a decade of experience in various roles, I have refined my skills in technical support management, operations management, and leading teams. I am looking for a position where I can make a meaningful impact and grow within the organization. As a self-motivated and detail-oriented individual, I am committed to delivering high-quality work and fostering a positive team dynamic. Additionally, I am flexible with my schedule and location, making timezone differences a non-issue. If you are looking for a committed and results-driven professional with a proven track record of success, I am confident that I would be a valuable addition to your team. I only send proposals to jobs for which I have the relevant skill set and knowledge—that way I can do the job without much intervention on your part. I am always willing to learn new skills/tools/software required to complete your project. I can help you with - 1. Customer Success and Technical Support Management 2. Looking after day-to-day operations in a company 3. Testing any software/website/platform/app 4. Hiring 5. Managing a team 6. Training 7. Building processes that increase efficiency 8. Website design/management If you are the visionary/creative, I am your implementor! Thank You for taking the time to go through my profile. I look forward to discussing how my skills and experience can contribute to the success of your organization. Feedback from previous clients on Upwork - "Trinayan went above and beyond for my short-term project, completing it with expertise, research, diligence, and skill. His work was very thorough and involved communicating with community members, consulting books and databases, and synthesizing critical and never-before-synthesized information. He did all of this within a three-day window. It was truly a pleasure to work on this project with Trinayan who made it so easy for me." "Trinayan is an outstanding contractor who has worked for us for many years. I recommend him for any project that needs extra attention to detail and when you need someone who will go the extra distance." "It is a pleasure to work with Trinayan. He is very capable, creative, and cooperative. I describe a general vision and he makes it a reality." "I have worked with many good freelancers, however, Trinayan amassed me with his response speed, knowledge in providing good customer support, efficiency in work, and business ethics." "Excellent work! Very persistent! Super attention to detail, as always. Could not be happier and highly recommend!" "data2data does excellent work. We are most impressed with his attention to detail. Taking the time to properly research words or names when in doubt. He has a relentless pursuit of perfection that is reflected in the quality of work he produces. We look forward to continuing to work closely with data2data for the foreseeable future! Highly recommended!"

Technical Support
ActiveCampaign
WordPress
Keap
Operations Management Software
Memberium
Zendesk
QA Testing
Hiring Strategy
Customer Service
Business Management
Project Management
$15 hourly
James Dharic Z.
- 5.0/5
- (17 jobs)
I have over ten years of combined experience in Hardware and Software Development QA (Mobile, Desktop, Web & Firmware), SaaS processes, Technical Support, Website Management, and Customer Relations for clients in the US, Canada, the UK, and Australia. With this, I've developed a wide variety of skills ranging from leadership, data analysis, QA, customer & B2B relations, troubleshooting, sales, and research. I am familiar with CRM processes and online systems (JIRA, Trello, Seibel, Zendesk, Magento, Salesforce, RightNow, Freshdesk, Zapier, MailChimp, WordPress, etc..), Macro usage and APIs. With my background, I adapt quickly to new environments and work well with minimum supervision. I have been recognized as a team player, approachable, and a consistent performer. I also make it a point that deadlines are met and presented in exemplary standards. I look forward to working with a variety of individuals, keeping in mind that what I do reflects not only me but the face of the company.

Technical Support
QA Testing
Software QA
Project Management
Mobile QA
Customer Service
Customer Support
$40 hourly
Tommaso F.
- 4.9/5
- (19 jobs)
Transforming challenges into opportunities is not just a skill, it's my mantra. With a flair for optimizing customer experiences and a knack for innovative problem-solving, I don't just promise results – I deliver them with precision and passion •Boost Customer Satisfaction: Elevate response times by 70%, driving a 60% surge in customer satisfaction. •Resolve with Excellence: Guarantee a 100% success rate in addressing customer issues. •Sales and Flow Enhancement: Revamp customer flow and sales strategies, contributing to a significant 58% increase in sales activities. Core Experiences: •Expertise in Help Desk/Ticket Support, Live Chat, and Email Support. •Proven skills in front-office and Back Office management •Versatile in Data Entry, Web Research, and Website Management. Why Choose Me? Choose a specialist who not only understands the nuances of customer service but also brings a touch of Italian flair and dedication to every task. Let's elevate your customer experience together!

Technical Support
Customer Service
Ticketing System
Bug Reports
Customer Satisfaction
Administrative Support
Troubleshooting
Data Entry
Italian
Social Media Management
Online Chat Support
Email Support
English
$65 hourly
Sebastian B.
- 4.7/5
- (20 jobs)
*** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass

Technical Support
Network Administration
System Administration
Computer Network
Customer Service
Helpdesk
Troubleshooting
Tech & IT
Online Chat Support
Email Support
$27 hourly
Geetika C.
- 4.3/5
- (16 jobs)
TOP RATED PLUS FREELANCER with 17600+ Hours, 100% Job success and a Top Rated Plus Badge I have extensive experience in providing top-rated customer service and customer success/account management. I aim to be the best customer success manager for your project. I have been a part of customer service and operations for over ten years and have always been the service superstar for the projects I was involved in. I am up for customer service/support, account management, chat support, email handling. My top skills are; -Excellent phone etiquettes -Strong English skills(written and verbal) -Account Management -Excellent email handling -Customer handling -Excellent customer experience manager -Extensive experience as a Customer Service/Success Manager I have been into banking operations and service delivery since the commencement of my career and it’s been 10 years since then, and a major part of my job role has been handling transactions, prevention of fraud, analysing transactional risk, prevention of duplicity by customers, seamless customer service, tracking customer identification through verified processes etc. Driving the team on a daily basis and mentoring them regarding organizational updates on processes, compliance and audit to minimize risk and identify fraudulent customers and transactions.

Technical Support
Customer Retention
Complaint Management
Email Support
Online Chat Support
Zendesk
Freshdesk
Fraud Mitigation
Customer Service
Fraud Detection
Business Operations
Account Management
Lead Generation
Customer Support
Customer Engagement
$20 hourly
Michell S.
- 5.0/5
- (2 jobs)
IT / Technical Support Professional with more than a decade of experience providing phone, e-mail, chat, and remote support for customers across North America, Canada and Australia for all of their IT related needs. With Hands-on Experience on the following Technologies and platform: • General IT Support • Windows Server 2008 / 2012 / 2016 / 2019 • Microsoft Exchange Server 2010 / 2013 /2016 • Active Directory Administration • Group Policy Administration • Office 365 Management • Microsoft Teams Administration • SharePoint / OneDrive Administration • Windows Administration (Windows 11, 10, 8, 7) • Managed Printers • Strong understanding on LAN/WAN environment • Networking Equipment and Firewall (Cisco / Meraki / Sonicwall / Sophos) • VOIP Phone System: 3CX, RingCentral, Webex, Vonage • ConnectWise Automate (Remote Monitoring & Management Platform) • ConnectWise Manage and Salesforce Ticketing System • SpamTitan, Barracuda, Mimecast Spam Firewall • Remote Access Tools (Windows Remote Desktop, ConnectWise Control, Solarwind MSP N-Central, TeamViewer, LogMeIn) • Virtualization platform (Azure, Hyper-V, VMWare, Scale, CITRIX) • Symantec, Webroot, SentinelOne Endpoint Protection • Exclaimer, CodeTwo Email Signature Management • Patch management and desktop / server maintenance • Advanced Hardware and Software troubleshooting

Technical Support
Helpdesk
Microsoft Exchange Server
Windows Server
Windows Administration
Service Level Management
Customer Service
Desktop Support
Phone Support
$20 hourly
John E.
- 4.7/5
- (11 jobs)
A+ Certified Tech with high level experience on the following: - Workstation operating system issues (Windows and Mac) - Workstation hardware diagnostics and troubleshooting - Printer Issues (local and network) - MS office / O365 / Gsuite - Antivirus installation, threat removal - Backup software (Acronis, Replibit, Veeam) I also have ample amount of experience with: - Managing Server 2008, 2012 and 2016 and 2019 - HyperV / VMware servers / workstations - Managing Active Directory - Microsoft Exchange - VPN - Sonicwall / WatchGuard / Fortinet

Technical Support
Microsoft Windows
Helpdesk
Customer Support
$35 hourly
Erick John M.
- 4.9/5
- (18 jobs)
"Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt MS 900 Certified Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration

Technical Support
Server Administration
Managed Services
Network Engineering
macOS
System Administration
IT Management
Mac OS X Administration
Remote IT Management
IT Support
Helpdesk
Customer Support
Desktop Support
Phone Support
Email Support
$100 hourly
Ruben T.
- 5.0/5
- (109 jobs)
As a Technical Support Specialist for Microsoft, my strengths and skills include: In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Azure cloud services. Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively. Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently. Ability to work well under pressure and prioritize tasks effectively to meet deadlines. Some of my notable projects and accomplishments include: Successfully resolved over 100 technical issues per week, maintaining a customer satisfaction rating of 95% or higher. Developed and implemented a new customer service training program, resulting in a 25% increase in first-call resolution rates. Completed a Microsoft-certified training program in Azure cloud services, expanding my knowledge and expertise in the field. My education background includes various Microsoft certifications including Windows and Office products. Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.

Technical Support
Office 365
C#
Data Migration
DNS
Cloud Migration
HTML
Microsoft Power BI
Microsoft Azure
Microsoft Windows PowerShell
Microsoft Exchange Online
Python
Microsoft SharePoint Administration
Microsoft Active Directory
$35 hourly
Gurmit S.
- 5.0/5
- (96 jobs)
GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh

Technical Support
Microsoft Teams
API Integration
API Development
MySQL
Laravel
Java
Angular
PHP
React
Zoom Video Conferencing
Customer Support
Tech & IT
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Last updated: Apr 19, 2025

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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

“Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
“Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
“How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
Project length: Your job post should indicate whether this is a shorter or larger project.
Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

Customer relationship management
Strong communication, problem-solving, and troubleshooting skills
Familiarity with in-house ticketing systems such as Zendesk
IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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Technical Support Specialist Hiring Resources

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