Hire the best Technical Support specialists

Check out Technical Support specialists with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,993 client reviews
  • $20 hourly
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
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    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Wireless Network Implementation
    Email Communication
    Customer Support
  • $100 hourly
    ⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
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    Screencasting Video
    Gameplay Footage
    On-Camera Presenting
    Video Editing
    YouTube
    Zoom Video Conferencing
    Facebook
    Twitch
    Video Stream
    Adobe Premiere Pro
    Virtual Assistance
    Motion Graphics
  • $20 hourly
    I handle the tech so you can focus on what you do best! 🚀 Think of me as your go-to problem-solver for everything WordPress or website-related. ✅ Specialization in WordPress: ⚡️ Page Builders & Editors Elementor (Drag-and-drop design, dynamic content) Divi Builder (Visual editing, pre-made layouts) WPBakery Page Builder (Frontend/backend flexibility) Beaver Builder (Clean code, developer-friendly) Brizy (No-code focus, cloud-based templates) Bricks Builder (Performance-optimized, code-free design) ⚡️ Multi-Purpose Themes Kadence WP (Lightweight + Kadence Theme/Blocks) Astra (Lightning-fast, WooCommerce-ready) Avada (Flexible, Fusion Builder integration) Blocksy (Customizer-centric, SEO-friendly) GeneratePress (Modular, accessibility-focused) ⚡️ Niche & Industry-Specific Themes Thrive Themes (Conversion-focused for marketing funnels) Feast Themes (Food bloggers, recipe integrations) Restored316 Theme (Feminine, small business-centric) ⚡️ Core & Block-Based Tools WordPress Blocks (Gutenberg editor mastery) Kadence Blocks (Custom blocks, dynamic data) 💪 Customer Relationship Management Client Onboarding, Account Management, Customer Retention, Stakeholder Engagement, Cross-Functional Collaboration, Problem Solving, Product Knowledge, Training, and Development ✅ Funnel Creation: Skilled in developing landing pages and creating diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup: Experienced with ClickMagick, OptimizePress, ClickFunnels, and Ontraport. (Similar tools? Contact me!) 📩 Email Marketing Software: Proficient in Flodesk, MailerLite, Aweber, GetResponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and others. I am well-versed in their functionalities and can integrate them seamlessly into any marketing strategy. ✅ Customer and Website Management: Expertise in website management, including transferring websites to different hosting providers, domain transfer, security, and recovery from hacking incidents. Experienced in handling reseller hosting domain accounts with a strong command of CPanel, WHM Manager, and related tools 📕Project Management Software: 
ClickUp / Asana / Trello / Notion / Airtable / Jira ✈️ As a Travel Advisor, I can help you plan your travel based on your interests, such as luxury, wellness, adventure, culinary, or cultural travel. You may also consider audience-based options like family, romance, corporate, or group travel. Destination-based choices include domestic, European, Caribbean cruises, or Disney travel. I am ready whenever you are, so don't hesitate to contact me!
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    Front-End Development
    CSS
    Landing Page
    Website Redesign
    Elementor
    Project Management
    WordPress Website
    Web Development
    Technical Project Management
    Virtual Assistance
    Email Support
    Google Analytics
    Customer Support
    WordPress
  • $30 hourly
    ✅Top rated plus Freelancer ✅ 8+ years Technical Support multiple SMB's with different SaaS ⚙️ Microsoft 365 App/Services suite (Exchange Online, SharePoint Online, OneDrive and Teams) ⚙️ Insights and knowledge about CRM/CMS logic ⚙️ E-commerce shop management and support ⚙️ Google Workspace integrations and migrations to Microsoft 365 ⚙️ Communication skills in Dutch and English ⏱ Full-time Independent Freelancer 🏢 Supporting small to medium enterprise environments 🗣 Communication is key to any project which is why it will always be my #1 priority. I have extensive experience supporting and consulting on different SaaS applications. From leading a complete team and department in supporting thousands of end users to setting up complete IT infrastructures. I have also managed and supported different e-commerce shops from set up to product and order management.
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    Zendesk
    HubSpot
    Ticketing System
    Incident Management
    Customer Service
    Email Security
    SaaS
    Helpdesk
    Customer Support
    Google Workspace
    Learning Management System
    System Administration
    DNS
    Office 365
  • $15 hourly
    Hello! I am a highly experienced IT Support Specialist with over 8 years of expertise in the field. Throughout my career, I have developed a deep knowledge and proficiency in QA Software Testing, including creating comprehensive test cases and testing plans. Additionally, I have excelled as a Customer Experience Team Lead, where I honed my exceptional communication and leadership skills. Currently, I hold the position of Back Officer Operations Manager, where I oversee and manage various operational activities. My extensive experience spans across popular applications such as Microsoft Office 365, SAP Crystal Report, and managing Active Directory. I am also well-versed in resolving workstation operating system issues, installing and troubleshooting anti-virus software, printer installation, and utilizing tools such as MS Office, ScreenConnect, managing rePortal, and maintaining virtual machines. With my extensive background and 8 years of experience, I bring a wealth of knowledge and expertise to provide top-notch IT support and contribute to the success of any project or organization.
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    Business Operations
    Web Testing
    Game Testing
    SAP Crystal Reports
    Customer Support
    Office 365
    Microsoft Active Directory
    Data Entry
    Microsoft Office
  • $20 hourly
    Did you know that the focus in 2025 for businesses is creating experiences that capture and engage customer attention in new ways? This is backed up by Salesforce, with recent research stating that 80% of customers say the experience a company provides is as important as its product or services. Companies also employ security-centric customer experience practices in the age of generative AI, as 53% of customers believe generative AI will help companies better serve customers. So now the million-dollar question is; Does your company invest in hiring great Technical and Customer Support professionals to keep up with the growing trends? In our present time, being good simply isn't good enough to succeed; you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So, how can you provide that great service and have a growing customer base? Well, the truth is, - YOU need an expert to lead the Customer-facing team in the company and bring turnaround results across the board. -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And as it turns out, 65% of US consumers would pay 5% more for products if they knew they would receive outstanding customer support and satisfaction. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become mine, and I look forward to working with you and for you to achieve them. I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated PLUS Upwork Freelancer (Top 3%) ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔ LinkedIn Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners say about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
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    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $140 hourly
    With over a decade in IT and a specialization in Jamf and mobile device management, I deliver top-notch expertise to streamline your deployments and automation processes. 🥇Expert-Vetted ✅ Highest earnings & rating for Jamf Freelancer ✅ 80+ Jamf Pro deployments ✅ 50+ Intune deployments ⚙️ Zero-Touch Deployments: Expert in macOS setups with DEPNotify & Jamf Connect Notify ⚙️ Advanced Scripting: Enhance Jamf workflows with custom scripts ⚙️ Jamf Connect & SSO Integration: Seamless workflows with Okta, Entra ID, and GSuite ⚙️ Custom Scripting & pkg Creation: Tailored solutions for your unique needs 💼 Okta SSO | 💼 Entra ID SSO | 💼 Google Workspace Federation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key – I prioritize clear and consistent communication to ensure project success. A diverse Systems Engineer with 10+ years of experience in developing and maintaining IT systems, and 8 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
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    Scripting
    Microsoft Azure Administration
    Microsoft Endpoint Manager
    macOS
    Microsoft Intune
    JAMF
    OKTA
    Solution Architecture Consultation
    Mac OS X Administration
    Mobile Device Management
    Microsoft Windows
    Systems Engineering
    Microsoft Azure
    Microsoft Windows PowerShell
  • $18 hourly
    Highly motivated and service oriented are words that aptly describe me. I am a good team player: I consider not only the interests of my client, but also those of my colleagues and supervisors. My affinity with computing allows me to adapt quickly to new systems. I have over 4 years of experience giving professional, efficient, and high-quality service to various call center clients. My time in the outsourcing industry as a customer service representative and technical support has taught me compassion, empathy and how to work well with others, and my experience as a supervisor in the manufacturing industry helped me develop strong conflict resolution skills, critical thinking skills, troubleshooting, good communication skills, the ability to work independently and as part of a team. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
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    Customer Service
    HTML5
    CSS 3
    JavaScript
    3D Modeling
    C++
    SQL
    AngularJS
    Customer Support Plugin
    SolidWorks
    Email Support
    Zendesk
  • $40 hourly
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
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    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $15 hourly
    Hi, my name is Marvin, I'm a fast learning, detail oriented, reliable individual and I enjoy helping others. I'm a native Spanish speaker and also fluent in English. I'm a Customer Service and Technical Support Specialist with seven years of experience providing phone, email and chat support for customers across the United States and Canada for businesses of all sizes. I'm a skilled translator and interpreter and have worked with several people, translating and interpreting over the phone and in events in my country, I will make sure your translation gets done as fast and reliable as possible. I provided top quality support for various issues starting from Windows Troubleshooting and Installations, Antivirus, general hardware and software and much more. I'm efficient with my tasks and have served big companies customers. (Google, Microsoft) I'm experienced in Zendesk and JIRA. I'm eager to use any new tools that would get the job done well for you and your customers. I also have experience in operations tasks such as ticket resolution; assets return handling, cases assignment, purchase request approval, vendor contracts analysis, the creation of KB articles, report generation, Escrow Accounts Management, onboarding of new employees, off boarding of employees leaving the company, etc.
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    Data Entry
    Communications
    Customer Service
    Customer Support
    Spanish to English Translation
    Online Chat Support
    Social Media Management
  • $12 hourly
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
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    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Freshdesk
  • $35 hourly
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
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    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Online Chat Support
    End User Technical Support
  • $15 hourly
    Office 365 Support Engineer specialising in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Technical Knowledge Manager handling business solutions and analysis. Experienced in discussing knowledge based document creation, change and update with client. Creation and update of actual document in ServiceNow. Handling feedback from analyst and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management etc.
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    Microsoft Windows
    Troubleshooting
    System Administration
    Customer Support
    Microsoft Exchange Online
    Microsoft SharePoint Administration
    Helpdesk
    Technical Writing
    Office 365
    Customer Service
  • $55 hourly
    *** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass
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    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Online Chat Support
    Email Support
  • $20 hourly
    Experienced in Wordpress/PHP/JavaScript/UI. My English skills are top notch and I can work under pressure even with less supervision. Additional Experiences includes: Digital Marketing, Analytics and Data Management, Social Media Marketing, Paid Advertising(PPC) and Technical Support.
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    Website Redesign
    HTML5
    JavaScript
    CSS
    WordPress
    Customer Service
    Troubleshooting
    HTML
    PHP
    MySQL
  • $15 hourly
    Freelancer since 2014 and customer support for 14 years. I am results oriented, dependable and a professional with a solid performance track record.
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    Helpshift
    Shopify
    Shopify Apps
    Gmail
    Customer Service
    Helpdesk
    Online Chat Support
    Email Support
    Zendesk
  • $15 hourly
    I have over ten years of combined experience in Hardware and Software Development QA (Mobile, Desktop, Web & Firmware), SaaS processes, Technical Support, Website Management, and Customer Relations for clients in the US, Canada, the UK, and Australia. With this, I've developed a wide variety of skills ranging from leadership, data analysis, QA, customer & B2B relations, troubleshooting, sales, and research. I am familiar with CRM processes and online systems (JIRA, Trello, Seibel, Zendesk, Magento, Salesforce, RightNow, Freshdesk, Zapier, MailChimp, WordPress, etc..), Macro usage and APIs. With my background, I adapt quickly to new environments and work well with minimum supervision. I have been recognized as a team player, approachable, and a consistent performer. I also make it a point that deadlines are met and presented in exemplary standards. I look forward to working with a variety of individuals, keeping in mind that what I do reflects not only me but the face of the company.
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    QA Testing
    Software QA
    Project Management
    Mobile QA
    Customer Service
    Customer Support
  • $40 hourly
    Transforming challenges into opportunities is not just a skill, it's my mantra. With a flair for optimizing customer experiences and a knack for innovative problem-solving, I don't just promise results – I deliver them with precision and passion •Boost Customer Satisfaction: Elevate response times by 70%, driving a 60% surge in customer satisfaction. •Resolve with Excellence: Guarantee a 100% success rate in addressing customer issues. •Sales and Flow Enhancement: Revamp customer flow and sales strategies, contributing to a significant 58% increase in sales activities. Core Experiences: •Expertise in Help Desk/Ticket Support, Live Chat, and Email Support. •Proven skills in front-office and Back Office management •Versatile in Data Entry, Web Research, and Website Management. Why Choose Me? Choose a specialist who not only understands the nuances of customer service but also brings a touch of Italian flair and dedication to every task. Let's elevate your customer experience together!
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    Customer Service
    Ticketing System
    Bug Reports
    Customer Satisfaction
    Administrative Support
    Troubleshooting
    Data Entry
    Italian
    Social Media Management
    Online Chat Support
    Email Support
    English
  • $20 hourly
    IT / Technical Support Professional with more than a decade of experience providing phone, e-mail, chat, and remote support for customers across North America, Canada and Australia for all of their IT related needs. With Hands-on Experience on the following Technologies and platform: • General IT Support • Windows Server 2008 / 2012 / 2016 / 2019 • Microsoft Exchange Server 2010 / 2013 /2016 • Active Directory Administration • Group Policy Administration • Office 365 Management • Microsoft Teams Administration • SharePoint / OneDrive Administration • Windows Administration (Windows 11, 10, 8, 7) • Managed Printers • Strong understanding on LAN/WAN environment • Networking Equipment and Firewall (Cisco / Meraki / Sonicwall / Sophos) • VOIP Phone System: 3CX, RingCentral, Webex, Vonage • ConnectWise Automate (Remote Monitoring & Management Platform) • ConnectWise Manage and Salesforce Ticketing System • SpamTitan, Barracuda, Mimecast Spam Firewall • Remote Access Tools (Windows Remote Desktop, ConnectWise Control, Solarwind MSP N-Central, TeamViewer, LogMeIn) • Virtualization platform (Azure, Hyper-V, VMWare, Scale, CITRIX) • Symantec, Webroot, SentinelOne Endpoint Protection • Exclaimer, CodeTwo Email Signature Management • Patch management and desktop / server maintenance • Advanced Hardware and Software troubleshooting
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    Helpdesk
    Microsoft Exchange Server
    Windows Server
    Windows Administration
    Service Level Management
    Customer Service
    Desktop Support
    Phone Support
  • $27 hourly
    TOP RATED PLUS FREELANCER with 16500+ Hours, 100% Job success and a Top Rated Plus Badge I have extensive experience in providing top-rated customer service and customer success/account management. I aim to be the best customer success manager for your project. I have been a part of customer service and operations for over ten years and have always been the service superstar for the projects I was involved in. I am up for customer service/support, account management, chat support, email handling. My top skills are; -Excellent phone etiquettes -Strong English skills(written and verbal) -Account Management -Excellent email handling -Customer handling -Excellent customer experience manager -Extensive experience as a Customer Service/Success Manager I have been into banking operations and service delivery since the commencement of my career and it’s been 10 years since then, and a major part of my job role has been handling transactions, prevention of fraud, analysing transactional risk, prevention of duplicity by customers, seamless customer service, tracking customer identification through verified processes etc. Driving the team on a daily basis and mentoring them regarding organizational updates on processes, compliance and audit to minimize risk and identify fraudulent customers and transactions.
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    Customer Retention
    Complaint Management
    Email Support
    Online Chat Support
    Zendesk
    Freshdesk
    Fraud Mitigation
    Customer Service
    Fraud Detection
    Business Operations
    Account Management
    Lead Generation
    Customer Support
    Customer Engagement
  • $35 hourly
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
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    Microsoft Teams
    API Integration
    API Development
    MySQL
    Laravel
    Java
    Angular
    PHP
    React
    Zoom Video Conferencing
    Customer Support
    Tech & IT
  • $100 hourly
    As a Technical Support Specialist for Microsoft, my strengths and skills include: In-depth knowledge of Microsoft software and products, including Windows OS, Office Suite, and Azure cloud services. Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues effectively. Strong communication and interpersonal skills, allowing me to interact with customers and team members efficiently. Ability to work well under pressure and prioritize tasks effectively to meet deadlines. Some of my notable projects and accomplishments include: Successfully resolved over 100 technical issues per week, maintaining a customer satisfaction rating of 95% or higher. Developed and implemented a new customer service training program, resulting in a 25% increase in first-call resolution rates. Completed a Microsoft-certified training program in Azure cloud services, expanding my knowledge and expertise in the field. My education background includes various Microsoft certifications including Windows and Office products. Overall, I am a dedicated and experienced Technical Support Specialist with a proven track record of delivering high-quality customer service and resolving complex technical issues.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Office 365
    C#
    Data Migration
    DNS
    Cloud Migration
    HTML
    Microsoft Power BI
    Microsoft Azure
    Microsoft Windows PowerShell
    Microsoft Exchange Online
    Python
    Microsoft SharePoint Administration
    Microsoft Active Directory
  • $12 hourly
    📢️📢️📢️ Welcome to my Upwork profile! 📢️📢️📢️ Happy to announce that I am available again! I am a highly skilled professional in technical and customer support with a wealth of experience spanning over a decade. My dedication to work ethics and consistent attendance sets me apart. Here are the key highlights of what I bring to the table: ⭐️⭐️⭐️⭐️⭐️ Top-rated plus Upwork member: As a top-rated professional, I pride myself on being highly responsive and receiving consistent positive feedback from clients. ⭐️⭐️⭐️⭐️⭐️ NPS performer: Throughout my career, I have consistently achieved outstanding net promoter scores (NPS) in level 2 support roles for prestigious companies like Quickbooks, Sprint, Godaddy, and Heymarvelous. ⭐️⭐️⭐️⭐️⭐️ Web expertise: I possess extensive experience in utilizing various CRMs and addressing web-related issues such as email and DNS problems. I am proficient in a wide range of tools, including JIRA, Zendesk, Intercom, Just Talk, Confluence, QuickBase, LivePerson, LiveChat, Asana, Salesforce Sales Cloud, ServiceNOW, Citrix, Slack, and Ricochet360. Furthermore, during my leisure time, I enjoy indulging my passion for gardening. I specialize in natural soil enhancement and brewing probiotics, adhering to the principles of KNF (Korean Natural Farming). You may often find me not only spending quality time with my children but also happily engaged in digging soil and repurposing various materials to support the growth of my fruit trees.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Satisfaction
    Communication Etiquette
    Jira
    Troubleshooting
    Bug Reports
    Incident Management
    End User Technical Support
    Customer Support
    Customer Service
    WordPress
    Web Hosting
    cPanel
    Online Chat Support
    Zendesk
  • $35 hourly
    As a Tier 3 Engineer with extensive experience in managing a Helpdesk Team, I specialize in providing top-tier technical support, streamlining IT operations, and ensuring exceptional user satisfaction. Waht I offer: - Advanced troubleshooting - Team leadership - Process optimization - Technical expertise - Customer-Centric support Let me help your business run smoothly with proactive IT Solutions, exceptional support, and expert management.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Onboarding
    Employee Training
    Management Skills
    Managed Services
    Microsoft Windows
    Customer Service
    Helpdesk
    Product Knowledge
    System Configuration
    IT Sourcing
    Ticketing System
    End User Technical Support
    Online Chat Support
    Email Support
  • $15 hourly
    Education: Computer Science & Engineering Expertise: Technical Support | Product Management | Customer Success | IT Support Experience: 4+ years - Tech Support: Level 1/2 Technical support for SAAS Mobile/ Web apps - Product Management: Managing SAAS products built on iOS/ macOS Platforms Here are some of my skills: Able to handle the training of AI Chatbots Able to create the conversational flow of AI chatbots Able to analyze, troubleshoot, and deliver Microsoft Cloud solutions on Azure and Office 365 platforms. Able to setup the QA process and smoke testing process Able to design and implement internal training documents Able to design and implement How-To docs, and user manuals for clients. Dealing effectively with users in resolving technical issues and questions Test, troubleshoot, and work independently to resolve both customer issues and problems Maintaining the corporate email system, including account management and email archival Researching, analyzing, and implementing patches and upgrades to fix operating system problems or vulnerabilities Evaluates new products and services Onboarding Client Product Demos Client Training Client Onboarding Assitance Client Retainment I am available Monday through Saturday 9 am to 6 pm PST. Thank You!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Product Support
    Ticketing System
    Technical Documentation
    Product Knowledge
    End User Technical Support
    Customer Onboarding
    Technical Manual
    Customer Experience
    Customer Support
    Administrative Support
    Customer Service
    Multitasking
  • $40 hourly
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Helpdesk
    Windows 10 Administration
    Windows Server
  • $17 hourly
    I love helping people and aim for customer satisfaction in every interaction! I have worked with technology and customer service for over 20 years in a call center environment, with 5 years as a technical support freelancer. I specialize in computer hardware, networks, and software applications. I also worked with customer service for a health and fitness company, a tax application solution, and a health/insurance company in the US. I have experience with the following technologies: - Point of sale system - Cloud Retailer and Retail Management System (RMS) - Microsoft SQL - Pax Card Readers -Point-of-sale peripherals like receipt printers, drawers, and scanners - Computer hardware and OS (laptops and desktops, Windows OS) - Networking - 3rd party software configuration - Virus removal and antivirus software - Active Directory - WordPress - Basic HTML and CSS - Clickfunnels - Activecampaign I have used the following CRM platforms: * FreshDesk * Asana Remote connection tools that I have used: * Screen Connect * Anydesk * Team Viewer In addition to tech/customer support, I have experience as a QA (quality assurance), a sales coach, and a team leader. Let me provide you and your clients with the best service possible!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Troubleshooting
    Incident Management
    Helpdesk
    Computer Skills
    Customer Service
    Customer Support
    Leadership Skills
    Email Support
    Online Chat Support
    Phone Support
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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

  • Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
  • Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
  • Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

  • “Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
  • “Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
  • “How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

  • Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

  • Customer relationship management
  • Strong communication, problem-solving, and troubleshooting skills
  • Familiarity with in-house ticketing systems such as Zendesk
  • IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
  • In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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