Hire the best Technical Support specialists

Check out Technical Support specialists with the skills you need for your next job.

Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,993 client reviews
Kyle E.
$140/hr
  • Trophy Icon Technical Support
  • Systems Engineering
  • Windows 10 Administration
  • Microsoft Windows Powershell
  • Bash Programming
  • Mobile Device Management
  • Mac OS X Administration
  • Solution Architecture Consultation
  • Bash
  • Microsoft Windows
  • Microsoft Azure
  • VMware ESX Server
  • OKTA
  • JAMF

✅ Highest earnings & rating for Jamf Freelancer ✅ 40+ Jamf Pro deployments ✅ 15+ Intune deployments ⚙️ Zero-touch deployments for macOS with DEPNotify ⚙️ Advance scripting to enhance your Jamf workflows ⚙️ Jamf Connect (Okta, Azure AD, GSuite) and Jamf SSO workflows ⚙️ Custom sh scripting and pkg creation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key to any project which is why it will always be #1 priority. A diverse Systems Engineer with 8+ years of experience in developing and maintaining IT systems, and 6 years of experience in mobile device management....

Trisha A.
$18/hr
  • Trophy Icon Technical Support
  • Internet Marketing
  • ClickFunnels
  • WordPress
  • Virtual Assistant
  • Project Management
  • Freshdesk
  • ConvertKit
  • Mailchimp
  • Email Support
  • Email Handling
  • Visual Communication
  • Customer Support
  • Customer Service
  • Google Analytics

Internet Marketing Duties: 
/ Solo Ads / Swap / Banking / Squeeze Page / Landing Page / Different Funnels (Opt-in, Sales, Up-sell, Down-sell and Thank you etc..) and any other Marketing Funnel Creation Strong and solid experiences in Setting Up Adtrackz, Cmax, QCC, Clickmagick, Wordpress, OptimizePress, Clickfunnels, Ontraport*
 Strong and solid experiences in Setting Up - Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, active campaign etc...and any other email marketing software. Specialising in Wordpress but do have experience on other CMS platforms Website Transfer to another Hosting, Domain Transfer,...

Luis P.
$18/hr
  • Trophy Icon Technical Support
  • Customer Service
  • Order Processing
  • Scheduling
  • Infusionsoft Administration
  • Phone Support
  • Email Handling
  • Purchasing Management
  • Sales
  • Project Management
  • Virtual Assistant
  • Zendesk

I am a dynamic, highly motivated professional with over years’ experience in customer service and advocacy, as well as project management, operations, and sales. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. I also have a strong portfolio of advanced technology research and implementation.

Damian N.
$38/hr
  • Trophy Icon Technical Support
  • MikroTik RouterOS
  • Phone Support
  • Computer Maintenance
  • Mikrotik RouterBOARD
  • Network Engineering
  • Computer Network
  • Network Equipment
  • Castilian Spanish
  • Cisco Meraki

I have 5 (2011- 2016) years of customer service and tech support experience. I've worked with Verizon FIOS and also for a marketing firm called TLE market, as well as hospitality wifi a hospitality tech support and networking integrator for various hotel chains Upwork Jobs I've had have been with Quick community service as a general assistant, customer service, tech support, refunds, payments, all of it via email, phone, and chat Another one was with email chat support for A PowerPoint software addon and hospitality wifi. As an on-site tech, I was previously level 1, level 2, and level 3 tech support; currently, i am the manager of the...

Alina D.
$35/hr
  • Trophy Icon Technical Support
  • English to Ukrainian Translation
  • German to English Translation
  • Ukrainian to English Translation
  • Online Chat Support
  • Email Handling
  • Software Testing
  • Email Marketing
  • Microsoft Office 365
  • Microsoft Exchange Online

5+ years of professional experience in SaaS applications support. Knowledge of: Microsoft 365/Exchange Online, Azure, Outlook/OWA, Jira, Active Campaign. Possess: - Strong research, problem-solving, and troubleshooting skills - Ability to work well independently and as part of a team - Good communication skills - Excellent customer support skills - Passion for technology and learning

Sebastian B.
$50/hr
  • Trophy Icon Technical Support
  • Email Support
  • Helpdesk
  • Zendesk
  • Customer Service
  • Online Chat Support
  • Cisco Certified Network Associate
  • Intercom
  • Computer Network
  • Social Media Strategy
  • Troubleshooting

I have over 10 years of experience in Customer Service and Technical Support. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket, and phone support and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my years of experience, I have developed excellent...

Blake F.
$60/hr
  • Trophy Icon Technical Support
  • Customer Service
  • Email Handling
  • Administrative Support
  • Management Skills
  • Sales Leadership
  • Customer Service Training
  • Ticketing System
  • Management Consulting
  • Data Analysis

Building a company culture with remote workers is a daunting task, but is one that many companies are having to now tackle with many potential employees starting to work remotely. I have the ability to come into a company and learn what its opportunities for improvement are. I recruit top-tier talent, train them in the customer service skills I have honed while working with companies like The Walt Disney Company and Apple Inc, and instill in them a sense of pride and investment in the work they do and those they'll be working with. Often when an employee falters, many leaders fail to seek understanding, and instead jump too quickly to...

Florence Marie D.
$12/hr
  • Trophy Icon Technical Support
  • SaaS
  • Online Chat Support
  • Live Chat Operator
  • Customer Service
  • Virtual Assistant
  • Web Hosting
  • Helpdesk
  • Project Management
  • Search Engine Optimization
  • Administrative Support
  • Email Support

To be of significant contribution to an organization’s vision and mission through my experience, hard work and dedication.

Eric B.
$20/hr
  • Trophy Icon Technical Support
  • IT Support
  • Customer Service
  • Helpdesk
  • Customer Support
  • Computer Network
  • Windows Administration
  • Online Chat Support
  • ServiceNow
  • Mac OS X Administration
  • Phone Support
  • Computer Skills
  • Ticketing System
  • IT Service Management
  • Information Technology Strategy

I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services:...

Lukas K.
$16/hr
  • Trophy Icon Technical Support
  • Customer Service
  • Customer Support
  • Outbound Sales
  • Telemarketing
  • Administrative Support
  • German to English Translation
  • Croatian to English Translation
  • Online Chat Support
  • Phone Support
  • Virtual Assistant
  • Call Handling

I am diligent and persistent and am always prepared to learn and get new skills. Please hire me and you won't regret it! :-)

Poonam D.
$35/hr
  • Trophy Icon Technical Support
  • Game Development
  • Front-End Development
  • Tutoring
  • Virtual Assistant
  • Executive Assistant
  • Customer Support Plugin
  • Online Chat Support
  • Software QA
  • End User Technical Support

My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles ,...

Francisco L.
$40/hr
  • Trophy Icon Technical Support
  • Google Apps
  • DNS
  • Email Deliverability
  • cPanel
  • JavaScript
  • Windows Server
  • Google Suite Administrator
  • React
  • VMware ESX Server
  • Microsoft Office 365 Administration
  • Google Cloud Platform
  • Google Suite

Hello Everyone, I'm a Google Workspace expert with over 6+ years of experience on the area. I provide technical support, consultation and migration to the Google Workspace service and also provide migration from Google Workspace to another platforms. I'm very proficient when troubleshooting email delivery issues and email authentication (MX, SPF, DKIM, DMARC) and issue related to Google Workspace's API. If you are looking for a person that knows Google Workspace deeply, search no more, I'm here to assist you. Also, I'm a Technical IT consultant working with multiple systems and specializing in Cloud Providers and products specially Google...

Roel C.
$18/hr
  • Trophy Icon Technical Support
  • Customer Support
  • Customer Service
  • Virtual Assistant
  • Live Chat Operator
  • Email Handling
  • Email Technical Support
  • Executive Assistant

OVERVIEW: I started my career in 2011, and I've been independently freelancing on Upwork since 2013. I have worked with individuals (CEOs, entrepreneurs, business owners, etc.) and companies around the world executing and performing tasks that greatly improved my communication, writing, technical, and problem-solving skills. I have over 10 years of work experience in the customer service field. I have worked with several companies based in the US, Australia, and Europe to assist customers via phone, email, and LiveChat which developed my proficiency with various CRM and customer service tools (e.g. Zendesk, Talkdesk, Intercom, Crisp, Zoho,...

Ferry D.
$57/hr
  • Trophy Icon Technical Support
  • Sales
  • Data Entry
  • Data Mining
  • Business Development
  • Researcher
  • RFID
  • Academic Writing

Looking for LinkedIn lead generation specialist and LinkedIn account management? Search no further, I can manage that for you. My 10+ years working experience in business development in Indonesia, 3+ years of working experience in the UK, masters degree holder, fast learner, easy to adapt attitude, business-driven with technical detail implementation, enthusiasm, and interest in developing business with strategic partners make me a strong candidate for your current role. I look forward to an opportunity to tell you more about myself. Yours sincerely, Ferry Darmadi

Demet K.
$22/hr
  • Trophy Icon Technical Support
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • English Tutoring
  • Teaching English
  • English to Turkish Translation
  • Turkish to English Translation
  • Online Chat Support
  • Microsoft Outlook

• Has 3 years experience in virtual customer and technical support for the Global Digital Leader on the Mobile Applications • Moderates Outlook Uservoice feedback channel • 10 years of experience as a English as a Second Language teaching • Notarized translator between English to Turkish and Turkish to English • Bilingual in English and Turkish • Analytical thinker • Attention to details and strong sense of responsibility • Manages multiple tasks or cases simultaneously without supervision • Proficient in using Helpshift ticketing, Sharepoint, Teams, Slack, Google Docs and Hangouts. • Proficient is SaaS support

Jofher Dune G.
$20/hr
  • Trophy Icon Technical Support
  • VMware Administration
  • Windows Administration
  • Microsoft Exchange Server
  • System Administration
  • Office 365
  • Microsoft Office
  • Opened/Answered Tickets
  • Windows 10 Administration
  • Microsoft Active Directory
  • Troubleshooting

A passionate IT Support Engineer specializing in small to medium businesses looking to move toward with amazing support. My knowledge includes: • Remote Administration of Active Directory, Office 365, G Suite, Sophos Firewall, SonicWALL, NetExtender, OS33 • Windows servers, Win 10, 8/8.1, 7, OSX • Hardware and Software Support • VMware and Hyper-V • Veeam, Datto and Acronis backups • Anti-virus and anti-malware programs (Webroot, Sophos, Kaspersky, Malwarebytes) • Maintaining and troubleshooting infrastructure • Working with administration, remote and monitoring systems (Connectwise, Automate, Kaseya, ScreenConnect) My roles and...

Gurmit S.
$25/hr
  • Trophy Icon Technical Support
  • Zoom Video Conferencing
  • PHP
  • Laravel
  • React
  • Java
  • Angular
  • Customer Support
  • Tech & IT
  • Communication
  • Virtual Assistant
  • Administrative Support
  • Time Management
  • Project Management
  • Communications

GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system...

Stephen E.
$95/hr
  • Trophy Icon Technical Support
  • Search Engine Optimization
  • Elementor
  • PayPal
  • Stripe
  • Web Design
  • Website Customization
  • WordPress Plugin
  • WordPress e-Commerce
  • Ecommerce Website
  • WordPress
  • Ecommerce Platform Development
  • Yoast SEO
  • Landing Page
  • WooCommerce

Propel your Business Forward with Modern Web Design and Dedicated Technical Support "100% recommend Stephen. His attention to detail, correspondence, knowledge, approach, friendly manner - so helpful, all projects delivered on time with excellent follow up." - Brenda M. of relaxireland.com "Stephen is a professional and an absolute artist when it comes to web design. He is a WordPress expert. Very timely, organized, and takes his job seriously." - Moe E. of forbiddenclothes.com "Stephen did an outstanding job on my contracted project - a complete website build, along with plenty of features, and all for a Client who is not easy to...

Collin Y.
$100/hr
  • Trophy Icon Technical Support
  • Video Editing
  • Motion Graphics
  • Twitch
  • Video Stream
  • YouTube
  • Virtual Assistance
  • Zoom Video Conferencing
  • Facebook
  • On-Camera Presenting
  • Gameplay Footage
  • Screencast
  • Screencasting Video
  • Adobe Premiere

⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the...

Philip Jay G.
$20/hr
  • Trophy Icon Technical Support
  • Online Chat Support
  • Customer Support
  • Virtual Assistant
  • SaaS
  • Zendesk
  • Marketing Automation
  • Chatbot
  • Bot Development

Working at B2B SaaS Company (Drift.Com) as Customer Advocate Representative for more than 3 years helping with existing and new clients building and troubleshooting chatbot playbook and designs to be able to make the flow and logic more effective with qualifying leads at their webpage. Reviewing client's existing playbook flow and provide advice on what's needed to be adjusted or added to make it more effective. I have provided top-quality customer service and being awarded consecutively every month for being the top agent by hitting the metrics KEI and expectations of the client and providing quality scores. I am experienced in using...

Javier I.
$17/hr
  • Trophy Icon Technical Support
  • Customer Service
  • Customer Support
  • Wireless Network Implementation
  • Game Testing
  • eBay Listing
  • Wireless Network Implementation
  • Wireless Communication
  • Managed Services
  • Active Directory
  • Project Management
  • Windows 10 Administration
  • Email Communication

IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.

Kiran C.
$20/hr
  • Trophy Icon Technical Support
  • Windows 8 Administration
  • Microsoft Hyper-V Server
  • Windows Administration
  • Microsoft Server
  • Helpdesk
  • Online Chat Support
  • Incident Management
  • System Configuration
  • Email Technical Support
  • Phone Support
  • Active Directory
  • Windows 10 Administration
  • Data Backup
  • System Administration

A dynamic and self - motivated System and Network Administrator aspiring for a bright and challenging career in the field of System Administration and Networking Technology which would enable me to upgrade myself with emerging trends and technologies. More than 10 years experience in working with MSP's to provide remote technical support to end users. Responsible for completing On boarding tasks with new clients and deploy all the RMM tools that are required for remote management. Familiar with Office 365 configuration, creating mailboxes, resetting passwords, troubleshooting office 365 activation issues. Familiar with cloud RMM tools...

Josephine Isabelle Therese P.
$15/hr
  • Trophy Icon Technical Support
  • Order Entry
  • Online Chat Support
  • Email Support
  • Customer Support
  • Dropshipping
  • AliExpress
  • Order Processing
  • Shopify
  • Data Entry
  • Administrative Support
  • Virtual Assistant
  • Order Tracking
  • Customer Service
  • Communications

I have over 13 years of technical support/customer service experience. I supported customers with internet connectivity and cable issues. I was also responsible for answering account and billing concerns. I did sales by offering paid router support and internet and cable upgrades. I can type 50wpm. I am familiar with Microsoft Word, Microsoft Excel, Outlook, Windows Mail, and Windows Live Mail. I can also work on Internet Research / Copy Paste. - Data Entry I have excellent English communication skills. I am a fast learner and tech-savvy. eCommerce - Order Fulfillment / Store Maintenance - Shopify - Oberlo - Dropified - AliExpress...

Jillian R.
$10/hr
  • Trophy Icon Technical Support
  • Bug Reports
  • Email Communication
  • Email Support
  • Online Chat Support
  • Medical Billing & Coding
  • Apache Superset
  • Multitasking
  • Account Management
  • HTML
  • Customer Service
  • SQL
  • Excel Formula
  • PostgreSQL Programming

I started as a chat support representative. Tasks revolved around responding to client's query regarding their cable subscription - from customer service, up-selling, technical support, billing ( anything related with their account). After which I commenced another job to a different company, an email chat support representative. We support customers for their gadget. I managed to enjoy this work in a sense that I was given a bigger role - a subject matter expert. My main task is to oversee people, coach them and make sure that they hit their productivity both quantitative and qualitative. I was able to undergo several training to hone my...

Carlos T.
$25/hr
  • Trophy Icon Technical Support
  • Documentation
  • Customer Satisfaction
  • Online Chat Support
  • Email Support
  • Intercom
  • Zapier
  • Bug Reports
  • Bug Tracking & Reports
  • Issue Tracking System
  • Troubleshooting
  • Jira
  • Customer Support
  • Team Management

I have worked in customer service and technical support for 10 years with different companies such as technology startups, mobile apps, SaaS software, digital marketing, and cloud storage services. I specialize in technical support and issue resolution, with a specific interest in identifying bugs and documenting and creating reports. I have experience creating and modifying customer service strategies and workflows to help improve the customer support processes and productivity of the teams and meet the KPIs, focused on issue resolution and customer satisfaction. Can provide support to your customers in English and Spanish. Hereunder are...

Paul K.
$65/hr
  • Trophy Icon Technical Support
  • Server
  • Microsoft Azure
  • Office 365
  • Windows Server
  • Windows PowerShell
  • Adobe PDF
  • Microsoft Exchange Online
  • Zoom Video Conferencing
  • End User Technical Support
  • Email Support

7+ years of hands-on experience in IT working as a System Administrator - Installing & Managing Windows Servers (2003 - 2016) - Microsoft servers and services: Windows Server, Exchange, IIS; Active Directory, Group Policy, DHCP, DNS/WINS, NTFS & DFS, Remote Desktop Services etc. - Troubleshooting and resolving server issues - Server Migrations - Azure Cloud Computing - Powershell - Office 365 - Microsoft Applications such as Outlook/Exchange, Teams, Word and many others - SharePoint OnPrem and SharePoint Online - Virtualization Technologies such as Hyper-V and VMware and Virtual Box - Veeam Backup & Replication for Microsoft Office 365...

STEPHEN A.
$10/hr
  • Trophy Icon Technical Support
  • SaaS
  • Project Management
  • Customer Support
  • WordPress
  • Email Support
  • Business Analysis
  • Customer Onboarding
  • Zendesk
  • Customer Service
  • Cold Calling

"Stephen is just such a positive and driven individual it really is a pleasure interacting with him. Any task we throw his way he completes with a smile on. He has become a great and valuable member of our team and we look forward to having a long-term relationship with him!" With 10+ years of experience in Customer Service, Relationship Management, and Social Media Management, I have been privileged to work and thrive in industries including Information Technology, Telecommunications, SAAS, WordPress support. If customer service is a vital component of your business and providing each customer with personalized, friendly, and helpful...

$NaN/hr

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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

  • Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
  • Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
  • Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

  • “Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
  • “Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
  • “How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

  • Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

  • Customer relationship management
  • Strong communication, problem-solving, and troubleshooting skills
  • Familiarity with in-house ticketing systems such as Zendesk
  • IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
  • In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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