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At A Glance: Technical Support

Product support is one of the most important aspects of running any business that provides goods or services. Quality product support is a key factor when it comes to generating repeat sales and assessing customer needs. As the market becomes increasingly dominated by technical products and services, such as computer hardware, software, and online services, the need for more specialized and dynamic product support also grows. Technical support is a dynamic way to interact with customers of technical and complicated products. Quality tech support can improve customer relationships and sales by providing customized solutions and one-on-one interaction. If you are in the business of producing technical products, it is imperative you work with a tech support specialist to maximize your product’s effectiveness.

Tech support specialists are trained customer support professionals familiar with the variety of tech support systems that exist, including email, live chat, phone systems, and online tools. With experience in customer relationship management and a variety of multimedia technology, a specialist can help you design and implement a tech support system to fit any need. Hiring a freelance tech support specialist gives you access to an experienced professional who is capable of understanding the system of your choosing and sharing this understanding with you through training and consultation. Experts in tech support can also offer services for your business independently, reducing the stress on your core business team. Working with a freelance tech support specialist is a flexible way to increase customer relationship in a dynamic and efficient way.

For Clients

The 7-Step Process for Developing Marketing Strategies

Finding the right way to build a sustainable marketing strategy isn’t an easy task so here is a 7-step process for developing marketing strategies to help your business be effective.

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February 16, 2017

For Clients

Content Marketing Lessons Learned from Shopify’s Blog

One of the globe’s leading e-commerce giants, Shopify functions as the backbone to the world’s most prominent companies including Google, Tesla Motors, Wikipedia and countless others. Yet it is not simply Shopify’s outstanding software that drove it to grow into its wild success. Through both its blog and podcast, Shopify has been able to further embrace the narrative of being the “go-to” destination for entrepreneurs.

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February 16, 2017

Mobile Development

How do Chatbots Work? An Inside Look

Chatbots are changing the way brands engage with their customers, but what makes them tick? We look at what sets chatbots apart from typical web and mobile apps and how they use Natural Language Processing to turn human language into commands an app can understand.

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February 16, 2017

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