Hire the Best Technical Support Specialists

I'm currently looking for long term commitment with clients thus I have become active here. If you feel we can be great partners in helping each other out, send me a message, and I'll do my best to exceed your expectation! I have been doing IT for almost 3 years now .My Daily task is maintaining System Users Updated and Supporting Employees on their daily IT issues , this can be internal or external support. I am knowledgeable in Firewall Configuration, Network Connectivity Issues , Printers and Soft wares like MS 365, Slack, Monday, Gsuite.

As a freelance Customer Support Specialist, I am dedicated to providing exceptional customer service to individuals and businesses. With a strong background in customer service and communication, I have developed the skills needed to deliver effective solutions to a wide range of customer issues. My expertise includes handling customer inquiries, resolving complaints, and providing product and service information. I understand the importance of maintaining a positive customer experience and strive to ensure that all interactions are professional, courteous, and efficient. In addition, I am well-versed in using a variety of customer support platforms, including email, chat, and phone support. I have experience managing multiple inquiries simultaneously and am comfortable working in a fast-paced environment. As a customer support specialist, I am committed to providing the highest level of service to all customers. I understand the importance of building trust and rapport with clients, and I am dedicated to fostering positive relationships that drive customer satisfaction and loyalty.

Hi, I’m Maria 👋 An E-Commerce & Founder Support VA with 10+ years of experience helping CEOs, founders, and online store owners keep their businesses running smoothly. I know how overwhelming it can get juggling customer support, orders, and admin tasks — that’s where I step in. My role is simple: take care of the back-end so you can focus on growth. ✨ Here’s what I can do for you: 🛍 Manage Shopify, Amazon, Etsy & eBay orders, refunds & returns 📧 Handle customer support via Gorgias, Zendesk, Front & Gmail 📊 Keep your CRM, spreadsheets & workflows organized (Salesforce, Asana, Monday, Trello, Notion) 🚚 Coordinate shipping & logistics (Shipstation, Shiphero, Shippit, Australia Post, Interparcel, ReturnGo) 💳 Manage billing, invoicing & chargebacks (Clio, Stripe, PayPal, Authorize.net, Maverick) 🏡 Provide Airbnb/VRBO guest support with bookings, comms & property coordination 📝 Draft SOPs, streamline processes, and support your team Clients describe me as reliable, proactive, and easy to work with. I adapt quickly, learn fast, and make complicated things simple — so you get more time, less stress, and happier customers. Let’s team up and keep your business running seamlessly! 🚀

I help founders and growing businesses take customer support, admin, and daily operations completely off their plates so they can focus on higher-level decisions and growth. With me, inboxes stay organized, follow-ups get done, and nothing quietly falls through the cracks. I have over 5 years of experience working as a Customer Service Representative, Email Support Specialist, Executive Assistant, and Project Coordinator, supporting e-commerce businesses and UK-based clients. My work includes handling high-volume inboxes through help desk systems, managing client cases, ensuring compliance and accuracy, responding to customer inquiries, and supporting internal teams with day-to-day operations. Most recently, I’ve worked with Brick as an Email Support and CSR, where attention to detail, clear communication, and responsible handling of customer cases are essential. I’ve also supported clients as an Executive Assistant and Account Manager, managing schedules, follow-ups, reporting, and ongoing tasks so business owners don’t need to think about the small but important details. If you’re looking for someone reliable, detail-oriented, and easy to work with long-term, I’d be happy to support you.

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.