Hire the best Technical Support specialists

Check out Technical Support specialists with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,993 client reviews
  • $70 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
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    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Online Chat Support
    Email Support
  • $150 hourly
    ✅ Highest earnings & rating for Jamf Freelancer ✅ 60+ Jamf Pro deployments ✅ 30+ Intune deployments ⚙️ Zero-touch deployments for macOS with DEPNotify ⚙️ Advance scripting to enhance your Jamf workflows ⚙️ Jamf Connect (Okta, Azure AD, GSuite) and Jamf SSO workflows ⚙️ Custom sh scripting and pkg creation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key to any project which is why it will always be #1 priority. A diverse Systems Engineer with 10+ years of experience in developing and maintaining IT systems, and 8 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
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    JAMF
    OKTA
    VMware ESX Server
    Solution Architecture Consultation
    Mac OS X Administration
    Mobile Device Management
    Bash Programming
    Windows 10 Administration
    Bash
    Microsoft Windows
    Systems Engineering
    Microsoft Azure
    Microsoft Windows PowerShell
  • $20 hourly
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
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    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Wireless Network Implementation
    Email Communication
    Customer Support
  • $20 hourly
    I specialize in Customer Success and Data Analytics. I have more than ten years of experience in both fields. My passion for process and problem-solving are my most significant assets. I have provided support in many areas, including customer and technical support, data analytics, client support, KPI Reporting, and Process Improvement. I'm also a fast learner. I can quickly adapt to new software/tools. I've learned most of my skills through hands-on experience. The customer support industry has been evolving, and I know I have the right tools and skills to move forward and become an asset to a team.
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    Business Intelligence Software
    BigQuery
    Data Analytics
    Data Analysis
    Microsoft Visual Studio
    SQL Programming
    Microsoft SQL SSAS
    Business Intelligence
    SQL
    Microsoft Power BI
    Looker Studio
    Google Sheets
    Looker
    Data Visualization
    Microsoft Excel
  • $100 hourly
    ⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
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    Screencasting Video
    Gameplay Footage
    On-Camera Presenting
    Video Editing
    YouTube
    Zoom Video Conferencing
    Facebook
    Twitch
    Video Stream
    Adobe Premiere Pro
    Virtual Assistance
    Motion Graphics
  • $35 hourly
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
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    Project Management
    Laravel
    Communications
    Java
    Angular
    PHP
    Administrative Support
    React
    Zoom Video Conferencing
    Time Management
    Customer Support
    Tech & IT
  • $40 hourly
    Customer Success is my passion. I am an Onboarding Manager with over a decade of experience in customer and technical support. I am very passionate about helping customers and providing a customized experience. My peers have recognized me as an excellent performer who is unafraid to exceed expectations. I love seeing customers set up for success and thrive to meet their goals.
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    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $24 hourly
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
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    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • $45 hourly
    Certified IT professional with extensive experience in implementing, maintaining, and troubleshooting Microsoft 365 services, Intune, Microsoft Defender for Endpoint, and MS Entra ID. I have the ability to map the end-to-end process of implementing an effective Digital Workplace using Microsoft suite of cloud services, a proven track record of implementing complex cloud productivity and security solutions, and an ability to troubleshoot and resolve complex technical issues. Core Expertise --------------------- - Strong experience in Microsoft/Office 365 implementation and administration - Hands-on experience with Intune deployment and troubleshooting - Windows server administration - Windows server 20212/2012R2/2016/2019 - Strong hands-on experience with PowerShell scripting. - Strong experience in implementing hybrid identity solutions with Azure AD – password hash synchronization, pass through authentication, and ADFS. - Experience in implementing calling and meeting solutions with Microsoft Teams. - Good knowledge and familiarization with networking (TCP/IP, DNS) - Email and file migration expert: Cloud-to-Cloud, On-premises-to-Cloud - Strong experience with customization of Microsoft 365 apps installation and licensing options. - Strong experience with Microsoft Endpoint Manager and Microsoft Defender for Business - Experience with RMM tools: Ninja, ConnectWise, Datto RMM, etc. Certifications ---------------------- Microsoft Certified: Teams Administrator Associate Microsoft Certified: Azure Fundamentals Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Security, Identity, and Compliance Fundamentals. Microsoft Certified: Identity and Access Administrator Associate. AWS Certified: Cloud Practitioner I work with high level of commitment, making sure that I exceed my client’s expectations at all times, resulting in long working relationships. I base my work on trust, honesty, and integrity, and I will deliver the very best of service whenever you need a competent IT professional. I look forward to working with you.
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    Cloud Security
    Microsoft Endpoint Manager
    Amazon Web Services
    Microsoft Exchange Online
    Office 365
    Microsoft Azure
    Group Policy
    Microsoft Outlook
    End User Technical Support
    Microsoft Windows PowerShell
    System Administration
    Microsoft Active Directory
  • $10 hourly
    I am a disciplined, results & goal-oriented, and hardworking person who learns quickly. Able to take instructions easily and carry them competently. I am a learner, and I am not afraid to seek new experiences in the fields where I can continuously excel and grow. I am a digital nomad and have worked in the Customer Service and Technical Support fields. I have worked for a 500 Fortune Company as a Service Desk Analyst, Tech SME, and SaaS Tech Officer. I have experience working with startup companies in the SaaS and Marketing fields. And if you feel that we can excel together, I look forward to speaking with you! Cheers, Ronald John M.
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    Administrative Support
    Search Engine Optimization
    Data Entry
    Dashboard
    Social Media Management
    Helpdesk
  • $12 hourly
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
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    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Freshdesk
  • $15 hourly
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
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    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Hardware Troubleshooting
    Order Tracking
    Freshdesk
    Microsoft Office
    Helpdesk
    Administrative Support
    Microsoft Active Directory
    Customer Support
  • $25 hourly
    I'm a technical support specialist with over 9 years of experience in the field, I've been providing support for overseas companies to customers in the US, Latam, Europe and Asian Pacific. The support provided goes from general information inquiries all the way to deep technical support, this can be via email, phone call, IM, remote desktop sessions (webex, or similar) and remote login to clients and servers. I've have a good level of written and spoken English and native Spanish which allows me to work on most customers based in the American continent. Customer satisfaction is my prime goal and understanding their needs is key. To achieve this I spend a considerable amount of time using, testing and fully understanding the services offered by the company. I'm passionate on giving an excellent support in the shortest time, and in during this process, documenting the process in ticketing systems, online documentation, FAQ, user instruction PDF, etc.
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    Slack
    Implementation
    Troubleshooting
    CRM Software
    Compliance
    Incident Management
    Customer Service
    Technical Analysis
    Business Intelligence
    Technical Translation
    Technical Documentation
    Customer Support
    Freshdesk
    Zendesk
  • $20 hourly
    Hello there, it's a pleasure to connect with you. Speaking of connecting, please be honest, does my bow tie come off as a professional look, or am I trying too hard? While you might be thinking that, did you know that 35% of customers post negative comments about companies on social media? This might not seem to be a big number, but it needs to reduce as only 73% of them will remain loyal to companies with great support representatives. So now the BIG question is; Does your company invest in hiring great Technical and Customer Support professionals? In our present time, being good simply isn't good enough to succeed, you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So how can you provide that great service and have a growing customer base? Well, the truth is; -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And it turns out, companies that invest in Customer Service, Support, and Satisfaction have an increase in employee engagement by 20%, now that is a good ROI. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become my goals, and I look forward to working with and for you to achieve them, I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated Upwork Freelancer ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔Linkedin Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners are saying about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
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    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $20 hourly
    I am a dynamic, highly motivated professional with over years’ experience in customer service and advocacy, as well as project management, operations, and sales. I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. I also have a strong portfolio of advanced technology research and implementation.
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    Purchasing Management
    Customer Service
    Scheduling
    Order Processing
    Zendesk
  • $35 hourly
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
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    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Online Chat Support
    End User Technical Support
  • $15 hourly
    I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
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    Intercom
    Stripe
    Communication Etiquette
    Customer Satisfaction
    BPO Call Center
    Email Communication
    Data Entry
    Jira
    Phone Support
    Freshdesk
    Microsoft Excel
  • $40 hourly
    Mathematics and video streaming service developer. 10 years of experience working with streaming. Team building. High availability at the customer's request. Developing with Wowza Streaming Engine, Nimble Streaming, FlusSonic media server, NGINX, and other systems. Developing web apps, WebRTC, video processing, transcoding, and other applications. IPTV Services, Video surveillance, Video streaming platforms, OTT-services. E-learning systems with video, video processing and conversion, load balancing. Building broadcast services and streaming system for video-on-demand, video services with monetization solutions, subscriptions, online video surveillance systems. Providing tech support and developing for the project in Amazon (AWS), Microsoft Azure, and other cloud services. Ads servers and services. Like, Mediatailor, Google DAI, adglare.net. Working with clients worldwide. If required, I have 6 team members for developing and project supporting.
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    HTML5
    Wowza Media Server
    Database Design
    Digital Media Player
    HTML
    Java
    JavaScript
    PHP
    GraphQL
    Video Stream
  • $35 hourly
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
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    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $20 hourly
    A passionate IT Support Engineer specializing in small to medium businesses looking to move toward with amazing support. My knowledge includes: • Remote Administration of Active Directory, Office 365, G Suite, Sophos Firewall, SonicWALL, NetExtender, OS33 • Windows servers, Win 10, 8/8.1, 7, OSX • Hardware and Software Support • VMware and Hyper-V • Veeam, Datto and Acronis backups • Anti-virus and anti-malware programs (Webroot, Sophos, Kaspersky, Malwarebytes) • Maintaining and troubleshooting infrastructure • Working with administration, remote and monitoring systems (Connectwise, Automate, Kaseya, ScreenConnect) My roles and responsibilities: • Meeting Support KPIs (time to resolution/escalation, response time and customer updates) • Establishing effective relationships with customers, gaining their trust and respect • Contributing to the shared knowledge base and maintaining technical knowledge • Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues • Ticket triage • Providing a world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved
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    Windows 10 Administration
    Microsoft Office
    VMware Administration
    Windows Administration
    Troubleshooting
    Microsoft Active Directory
    System Administration
    Microsoft Exchange Server
    Office 365
  • $15 hourly
    Freelancer since 2014 and customer support for 14 years. I am results oriented, dependable and a professional with a solid performance track record.
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    Shopify
    Shopify Apps
    Gmail
    Customer Service
    Helpdesk
    Online Chat Support
    Email Support
    Zendesk
  • $20 hourly
    Experienced in Wordpress/PHP/JavaScript/UI. My English skills are top notch and I can work under pressure even with less supervision. Additional Experiences includes: Digital Marketing, Analytics and Data Management, Social Media Marketing, Paid Advertising(PPC) and Technical Support.
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    Website Redesign
    HTML5
    JavaScript
    CSS
    WordPress
    Customer Service
    Troubleshooting
    HTML
    PHP
    MySQL
  • $25 hourly
    I worked with customer support in several sectors, from the call center to my own little home computer repair shop. I have always taken care of the client as if I were in his place, as I understood that for some people the ability to learn is easier than in others and, being a person with easy learning, I feel that I need to share my knowledge, thus facilitating an better communication and understanding of both parties, also gaining experience aiming at other angles of everyday situations, there is always something we learn on a daily basis too, so I always tried to share to evolve. With that, I was able to develop great teamwork on a global scale, providing support to different corners of the world in order to deal with systemic compatibility solutions, varied connections, use of tools and technical support, thus guaranteeing the loyalty of my customers and always moving forward seeking keep everything in order. I'm from Brazil, but my activities reach a higher peak outside here, so about 70% of my work with customer support was in English, both because of the language of the system and for easier understanding of the next. In face-to-face jobs here in Brazil, I also provided bilingual technical support (PT-BR / EN-USA).
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Communication Etiquette
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
    Phone Support
  • $10 hourly
    With 12 years of experience in the industry, handling Telco accounts, Reservations, Financial and Gaming accounts, I have developed strong phone skills, chat, and email support, as well as in sales and customer service. I take pride in my work ethic and my ability to set and achieve goals. I am a dependable and positive individual who is self-motivated and can work effectively with little direction. I am confident that I possess the skills and experience necessary to excel in any position and deliver top-notch customer service to your clients. With my extensive knowledge and experience in using Zendesk, WordPress, MailChimp, Canva, Clickfunnels, Sendgrid, LinkedIn, Sales Navigator, and Elementor, I am well-equipped to handle any task that requires the use of these tools. I am also comfortable learning new tools and technologies as necessary. My experience in using these tools has helped me streamline customer support processes, create engaging content, and generate leads through effective marketing strategies. I can help you manage your customer support tickets and respond to your clients' inquiries promptly and professionally. My attention to detail and ability to work effectively under pressure make me a valuable asset to any team. I am confident that my skills and experience can help you achieve your business goals. Let's talk!
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    Supervision
    Lead Generation
    Content Writing
    Email Marketing
    Multitasking
    Customer Support
    Administrative Support
    Customer Service
    TSR
    Phone Support
    Online Chat Support
    Zendesk
  • $65 hourly
    7+ years of hands-on experience in IT working as a System Administrator - Installing & Managing Windows Servers (2003 - 2016) - Microsoft servers and services: Windows Server, Exchange, IIS; Active Directory, Group Policy, DHCP, DNS/WINS, NTFS & DFS, Remote Desktop Services etc. - Troubleshooting and resolving server issues - Server Migrations - Azure Cloud Computing - Powershell - Office 365 - Microsoft Applications such as Outlook/Exchange, Teams, Word and many others - SharePoint OnPrem and SharePoint Online - Virtualization Technologies such as Hyper-V and VMware and Virtual Box - Veeam Backup & Replication for Microsoft Office 365 - Office 365 Advanced Threat Protection (ATP) against Phishing, Malware and Ransomware. - Azure Cloud Backup and Storage. - CloudBerry Backup Technologies G Suite administrator - Provisioning your users - Managing users - Managing groups - Managing organizational Units - Managing core business apps - Managing the security - Device management - Managing additional domains under the Admin Console - Overview on Google Sites - Controlling email flow - Reports - Advanced concepts and management - Introduction to Google Vault - Google Cloud Certified - Google Apps, Script and APIs
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    Microsoft Windows PowerShell
    Windows Server
    End User Technical Support
    Email Support
    Microsoft Exchange Online
    Zoom Video Conferencing
    Server
    Office 365
    Microsoft Azure
  • $175 hourly
    US-based Salesforce Admin, Developer and Solution Architect | Salesforce HQ Alumni | Salesforce Certified | MBA in Analytics and E-Commerce | 10+ years’ experience in implementation and technical support We may be a great fit if: ►You have a technical issue that you need to resolve with your Salesforce Org. ►You are looking to configure Salesforce to automate your business processes. ►You are new to Salesforce and looking to deploy a CRM for your business. ►You are looking for a long-term partner that can keep your Salesforce org optimized and generating an ROI. ►You are looking to build a custom feature within Salesforce to support your business or sell to Salesforce customers. Working with me you will: ►Have an expert that can configure and implement Salesforce to align to industry best practices. ►See a reduction in issues, work arounds, and overall work hours spent by your sales department making Salesforce “work”. ►Have someone that can understand how your business operates and drive a technical strategy to support it. ►Have someone on call to resolve business stopping technical issues. My Background ►Salesforce Solution Engineer for Salesforce HQ ►Salesforce Technical Architect for two of the Big Four Consulting firms ►Implemented Salesforce Orgs from 2-270,000 users ►95% of my clients do repeat business with me I have experience in: ►Salesforce Sales, Service, Experience (Communities), Marketing, CPQ, and Non-Profit Clouds. Technical Skills: ►AppExchange Application Buildouts ►Salesforce Buildouts ►Call Telephony Integration CTI – Vonage and Twilio ►Custom Data Model Configuration ►Document Management – Conga, DocuSign, and Panda Doc ►Salesforce Cost Price Quote CPQ – Invoices, Ordering, Recurring Revenue, and QuickBooks ►Experience Cloud – Customer Portals, Payment Portals, and Shopping Cart Buildouts ►Flows, Process Builder and Workflows ►Salesforce Forecasting ►Lightning Web Component development and repair ►Marketing Cloud buildouts ►Pardot – Email Campaigns Configuration ►Advanced Reports and Dashboards ►Service Cloud – Case Management, Escalation and SLAs
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Salesforce CRM
    Salesforce Marketing Cloud
    Salesforce Email Studio
    Cloud Implementation
    Salesforce Service Cloud
    Implementation
    Salesforce1
    Salesforce Wave Analytics
    Salesforce Sales Cloud
    Salesforce CPQ
    Salesforce Lightning
    Salesforce
    Salesforce App Development
  • $25 hourly
    Experienced team manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Educational Technology, Management, Leadership, and Critical Thinking. Strong information technology professional.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Leadership Skills
    Customer Service
    Project Management
    Bilingual Education
    Public Speaking
    Problem Resolution
    Online Chat Support
    Critical Thinking Skills
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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

  • Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
  • Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
  • Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

  • “Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
  • “Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
  • “How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

  • Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

  • Customer relationship management
  • Strong communication, problem-solving, and troubleshooting skills
  • Familiarity with in-house ticketing systems such as Zendesk
  • IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
  • In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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