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At A Glance: Technical Support

Product support is one of the most important aspects of running any business that provides goods or services. Quality product support is a key factor when it comes to generating repeat sales and assessing customer needs. As the market becomes increasingly dominated by technical products and services, such as computer hardware, software, and online services, the need for more specialized and dynamic product support also grows. Technical support is a dynamic way to interact with customers of technical and complicated products. Quality tech support can improve customer relationships and sales by providing customized solutions and one-on-one interaction. If you are in the business of producing technical products, it is imperative you work with a tech support specialist to maximize your product’s effectiveness.

Tech support specialists are trained customer support professionals familiar with the variety of tech support systems that exist, including email, live chat, phone systems, and online tools. With experience in customer relationship management and a variety of multimedia technology, a specialist can help you design and implement a tech support system to fit any need. Hiring a freelance tech support specialist gives you access to an experienced professional who is capable of understanding the system of your choosing and sharing this understanding with you through training and consultation. Experts in tech support can also offer services for your business independently, reducing the stress on your core business team. Working with a freelance tech support specialist is a flexible way to increase customer relationship in a dynamic and efficient way.

Data

3 Reasons You Should Upgrade to Universal Analytics

Google Analytics is the most popular analytics service on the web, allowing website owners and marketers to monitor how users are interacting with their content from an easy-to-use dashboard. However, many websites are still using the legacy Google Analytics framework. In this article, we’ll look at the differences between these two libraries and explain why you should strongly consider upgrading to analytics.js.

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July 21, 2016

Community

How Freelancers Can Keep Their Skills Fresh

Freelancers, it’s all on you to build and maintain your hard and soft skills. The good news is you can find a bunch of ways to do it online. Here are points to consider when deciding which platform is right for you.

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July 20, 2016

Web Development

Bootstrap vs. Boilerplate

When comparing two front-end technologies like Bootstrap and HTML5 Boilerplate, the comparison is not as straightforward as you might expect. How are they different, and when is one best used over the other? In this article, we’ll take a look at these two front-end technologies to better understand how they compare.

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July 18, 2016

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