Hire the Best Technical Support Specialists

Are you overwhelmed with customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, eCommerce, DTC brands, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning.

Service-oriented Technical Support and Customer Success Specialist with experience across MSPs, SaaS platforms, e-commerce, SEO tools, SSL/TLS, and MPKI platforms, and enterprise support environments. I help businesses resolve IT tickets, support customers, onboard users, troubleshoot software issues, manage helpdesk communication, and document recurring problems clearly. I can support users through live chat, email, phone, remote sessions, shared inboxes, and ticketing systems. My experience includes IT support, helpdesk support, MSP support, Microsoft 365, Windows/macOS troubleshooting, SaaS product support, customer onboarding, product communication, technical pre-sales support, SSL/TLS certificate support, MPKI platform support, e-commerce support, order tracking, refunds, exchanges, and customer follow-up. I have worked with tools such as Microsoft 365, Google Workspace, Shopify, NinjaOne, Datto RMM, N-able, ConnectWise, Autotask, HaloPSA, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, Zoom, TeamViewer, AnyDesk, IT Glue, Hudu, ITBoost, Proofpoint, Mimecast, Acronis, Huntress, ThreatLocker, EDR/antivirus tools, backup tools, MDM tools, 3CX, RingCentral, SkySwitch, ConnectUC, and other MSP, SaaS, security, documentation, and remote support tools. I am reliable, calm under pressure, and focused on clear communication, accurate notes, ownership, and proper follow-through. My goal is to help your customers and internal users get the support they need while keeping daily operations organized and moving smoothly. I am available for remote work and comfortable supporting clients across different international time zones, including the US, UK, EU, AU/NZ, and Africa.

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.

Hi, I’m Maria 👋 An E-Commerce & Founder Support VA with 10+ years of experience helping CEOs, founders, and online store owners keep their businesses running smoothly. I know how overwhelming it can get juggling customer support, orders, and admin tasks — that’s where I step in. My role is simple: take care of the back-end so you can focus on growth. ✨ Here’s what I can do for you: 🛍 Manage Shopify, Amazon, Etsy & eBay orders, refunds & returns 📧 Handle customer support via Gorgias, Zendesk, Front & Gmail 📊 Keep your CRM, spreadsheets & workflows organized (Salesforce, Asana, Monday, Trello, Notion) 🚚 Coordinate shipping & logistics (Shipstation, Shiphero, Shippit, Australia Post, Interparcel, ReturnGo) 💳 Manage billing, invoicing & chargebacks (Clio, Stripe, PayPal, Authorize.net, Maverick) 🏡 Provide Airbnb/VRBO guest support with bookings, comms & property coordination 📝 Draft SOPs, streamline processes, and support your team Clients describe me as reliable, proactive, and easy to work with. I adapt quickly, learn fast, and make complicated things simple — so you get more time, less stress, and happier customers. Let’s team up and keep your business running seamlessly! 🚀

🥇 Top Rated Plus ⏰26000+ Hours of Quality Work Delivered 💼 100+ Jobs Completed ✅ 100% Customer Satisfaction ⭐ 100% Job Success Rate I have 10+ years of experience in customer service industry where I have worked for different niches; mainly with SaaS, ecommerce and software/technical support. I started off as Customer support executive in a US based company. My core responsibility include phone support both tier 1 and tier 2 for the SaaS based product. I then volunteered in tickets and live chat as I wanted to learn more and excel. Due to my great product knowledge and customer handling, I was promoted to support supervisor within 9 months of my joining date with the company. I was then further promoted to start another department from scratch which involved configurations and maintenance of tools that we used to service our customers. This also lead me into a training manager role for product and tools used internally. I then joined a software a company which required technical support both tier 1 and tier 2 via email and screenshare sessions and sometimes phone calls. The key to success was the knowledge of the command line and other basics to mid level knowledge of computers. I was then hired by a ecommerce business based out of Australia where I was the customer support manager and manged a team of 4 virtually based team members. It was mainly live chat and email. I have been Zendesk consultant and project manager for over two years. I have also experience in managing tools such as  Agile CRM, Zopim, Intercom, Fonality, Confluence, Jira, Zoho Support, Ring Central, Zapier, CudaSign, Webmerge, Twilio (Sales force is on the way). I have successfully managed these from scratch and designed it as per the need of all the departments. I have done multiple projects in North America and in Europe.

𝐅𝐫𝐚𝐠𝐢𝐥𝐞 𝐜𝐡𝐚𝐨𝐬 𝐩𝐫𝐞𝐭𝐞𝐧𝐝𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐜𝐚𝐥𝐦? 𝐈 𝐭𝐮𝐫𝐧 𝐭𝐡𝐚𝐭 𝐢𝐧𝐭𝐨 𝐟𝐥𝐨𝐰 𝐂𝐥𝐢𝐜𝐤𝐔𝐩 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝟓𝟎% 𝐟𝐚𝐬𝐭𝐞𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬, 𝐳𝐞𝐫𝐨 𝐝𝐞𝐚𝐝𝐥𝐢𝐧𝐞 𝐝𝐫𝐢𝐟𝐭, 𝐚𝐧𝐝 𝟐𝟓+ 𝐡𝐨𝐮𝐫𝐬 𝐬𝐚𝐯𝐞𝐝 𝐰𝐞𝐞𝐤𝐥𝐲. 𝐂𝐚𝐥𝐦 𝐢𝐬𝐧’𝐭 𝐥𝐮𝐜𝐤 𝐢𝐭’𝐬 𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞. By helping teams and 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗗𝗶𝘀𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 into streamlined, automated systems that actually deliver results. As a 𝗣𝗠𝗣 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, 𝗖𝗹𝗶𝗰𝗸𝗨𝗽 V𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, and 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, I design scalable 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝘀, 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗥𝗲𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀, and keep teams aligned from concept to delivery. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 I create robust project plans using 𝗔𝗴𝗶𝗹𝗲, 𝗦𝗰𝗿𝘂𝗺, and 𝗛𝘆𝗯𝗿𝗶𝗱 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀, ensuring total visibility and accountability at every level. From 𝗪𝗼𝗿𝗸 𝗕𝗿𝗲𝗮𝗸𝗱𝗼𝘄𝗻 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝘀 (𝗪𝗕𝗦) and 𝗚𝗮𝗻𝘁𝘁 𝗖𝗵𝗮𝗿𝘁𝘀 to 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗕𝘂𝗱𝗴𝗲𝘁𝗶𝗻𝗴, 𝗥𝗼𝗹𝗲 𝗠𝗮𝗽𝗽𝗶𝗻𝗴, and 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻, my approach eliminates inefficiency before it spreads. I’ve delivered successful outcomes in 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀, and 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽, leveraging platform like 𝗖𝗹𝗶𝗰𝗸𝗨𝗽, 𝗝𝗶𝗿𝗮, 𝗔𝘀𝗮𝗻𝗮, 𝗧𝗿𝗲𝗹𝗹𝗼, 𝗡𝗼𝘁𝗶𝗼𝗻, 𝗠𝗼𝗻𝗱𝗮𝘆.𝗰𝗼𝗺, and 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁. These tools become real systems not just task lists with 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗗𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝗰𝗶𝗲𝘀, 𝗠𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴, and 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀. 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗧𝗵𝗮𝘁 𝗗𝗿𝗶𝘃𝗲𝘀 𝗔𝗰𝘁𝗶𝗼𝗻: Behind every high-performing workflow is sharp business analysis. I bridge strategy and execution with expertise in: - 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗘𝗹𝗶𝗰𝗶𝘁𝗮𝘁𝗶𝗼𝗻, 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 - 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗠𝗼𝗱𝗲𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 - 𝗨𝘀𝗲𝗿 𝗦𝘁𝗼𝗿𝘆 𝗪𝗿𝗶𝘁𝗶𝗻𝗴, 𝗣𝗿𝗼𝘁𝗼𝘁𝘆𝗽𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗠𝗮𝗻𝘂𝗮𝗹 𝗤𝗔 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 - 𝗥𝗶𝘀𝗸 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 Whether it’s building a 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 (𝗕𝗥𝗗), 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 (𝗙𝗥𝗗), or complete 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 (𝗦𝗥𝗦), I ensure technical clarity, business alignment, and smooth developer handoff. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗪𝗿𝗶𝘁𝗶𝗻𝗴: Clarity is the foundation of every project. I craft precise, 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 including: - 𝗣𝗥𝗗𝘀, 𝗕𝗥𝗗𝘀, 𝗙𝗥𝗗𝘀, 𝗨𝗫 𝗕𝗿𝗶𝗲𝗳𝘀, 𝗔𝗣𝗜 𝗗𝗼𝗰𝘀, 𝗧𝗲𝘀𝘁 𝗣𝗹𝗮𝗻𝘀, 𝗙𝗲𝗮𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗥𝗲𝗽𝗼𝗿𝘁𝘀, 𝗠𝗮𝗿𝗸𝗲𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗲𝘀, and 𝗖𝗮𝘀𝗲 𝗦𝘁𝘂𝗱𝗶𝗲𝘀. - Tools like 𝗖𝗼𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲, 𝗚𝗶𝘁𝗕𝗼𝗼𝗸, 𝗟𝘂𝗰𝗶𝗱𝗰𝗵𝗮𝗿𝘁, 𝗗𝗿𝗮𝘄.𝗶𝗼, 𝗙𝗶𝗴𝗺𝗮, 𝗩𝗶𝘀𝗶𝗼, and 𝗠𝗶𝗿𝗼 help visualize and communicate complex systems from 𝗨𝗠𝗟 𝗗𝗶𝗮𝗴𝗿𝗮𝗺𝘀, 𝗘𝗥𝗗𝘀, 𝗮𝗻𝗱 𝗗𝗙𝗗𝘀 𝘁𝗼 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 𝗠𝗮𝗽𝘀 and 𝗪𝗶𝗿𝗲𝗳𝗿𝗮𝗺𝗲𝘀. 𝗦𝗰𝗿𝘂𝗺 & 𝗔𝗴𝗶𝗹𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: I lead full-cycle 𝗦𝗰𝗿𝘂𝗺 𝗖𝗲𝗿𝗲𝗺𝗼𝗻𝗶𝗲𝘀, 𝗦𝗽𝗿𝗶𝗻𝘁 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴, refinement, daily stand-ups, retrospectives, and backlog prioritization with tools like 𝗝𝗶𝗿𝗮, 𝗖𝗹𝗶𝗰𝗸𝗨𝗽, 𝗮𝗻𝗱 𝗡𝗼𝘁𝗶𝗼𝗻.. I make sure sprint goals are tied to 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗞𝗣𝗜𝘀 and team outputs stay transparent and trackable. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 & 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Why waste hours on tasks that could run themselves? I build 𝗠𝗮𝗸𝗲.𝗰𝗼𝗺 𝗮𝗻𝗱 𝗭𝗮𝗽𝗶𝗲𝗿 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻𝘀 that sync your apps (𝗦𝗹𝗮𝗰𝗸, 𝗛𝘂𝗯𝗦𝗽𝗼𝘁, 𝗔𝗶𝗿𝘁𝗮𝗯𝗹𝗲, 𝗭𝗼𝗵𝗼, 𝗲𝘁𝗰.), cut down 𝗥𝗲𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗔𝗱𝗺𝗶𝗻 𝗪𝗼𝗿𝗸, and keep data flowing Smoothly across your systems. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗧𝗵𝗮𝘁 𝗦𝘁𝗶𝗰𝗸: - 𝟯𝟬–𝟱𝟬% 𝗳𝗮𝘀𝘁𝗲𝗿 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗰𝘆𝗰𝗹𝗲𝘀 - 𝟭𝟬𝟬% 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝘂𝘀𝘁𝗼𝗺 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 - 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝘁𝗮𝘀𝗸 𝗳𝗹𝗼𝘄𝘀 𝗮𝗻𝗱 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 - 𝗖𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘁𝗲𝗮𝗺 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 If your projects need structure, clarity, and scalable systems that work even when you’re not watching you’re in the right place. → Click “𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯” and let’s build a workflow that runs like a business should fast, clear, and fully optimized.