Hire the best Customer Support Representatives

Check out Customer Support Representatives with the skills you need for your next job.
Clients rate Customer Support Representatives
Rating is 4.6 out of 5.
4.6/5
based on 19,581 client reviews
  • $30 hourly
    I am a Customer Service Agent with more than 15 years of experience. I have worked on different projects and for some of the most influential companies, in Belgium, Malta, and Spain. I am fluent in 4 languages ( French, Dutch, Spanish and English) and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. I am not scared to take new challenges and I will always give myself a 100%.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Service
    Social Media Marketing
    SEO Keyword Research
    Content Moderation
    Affiliate Marketing
    Email Marketing
    Translation
    Blog Writing
    Data Entry
  • $20 hourly
    Hey you, thanks for checking out my profile. I am here for all sorts of tasks including translation, teaching, writing, proofreading, customer service - you name it, I will do it precisely as you say. I have 5+ years of experience in customer service directed to Norwegian market. Feel free to contact me and I can assure you that I am going to make your work problems easy peasy lemon squeezy :)
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Email System
    Shopify
    Magento
    Gorgias
    Customer Care
    Customer Service
    Tutoring
    Blog Writing
    Social Customer Service
    Zendesk
    Customer Service Training
    Copywriting
    Norwegian
    Translation
  • $15 hourly
    Responsible, Excellent orthography, Empathetic, Native English and Native Spanish levels, superb document translations, Quality interpretation, extensive vocabulary in both English and Spanish On a personal level: Graduated from culinary school, have a certificate in nutrition training, and hope to someday own my own restaurant. Experience: Over 7 years of experience in call centers in: Customer service by handling customers concerns and needs and patient care. Customer Support by Helping customers with issues and concerns. Tech Support by using a system to process installation of phone lines and fixing a variety of Issues as well as being assistant supervisor to the tech support team. Chat handling and phone handling. Sales by processing incoming orders. Traffic controller by monitoring call flux and emailing the current information, also reporting end of day information to owner. 15 months experience in Upwork earning TOP RATED and 100% Job Success
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Nutrition
    Customer Service
    Phone Support
    English
    Online Chat Support
    Castilian Spanish
    Translation
    Email Communication
  • $40 hourly
    "Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and growing the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest-assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Onboarding
    Customer Relationship Management
    Management Skills
    Phone Communication
    Forex Trading
    Investment Research
    Customer Retention
    Social Customer Service
    Customer Service
    Financial Analysis
    Phone Support
    Zendesk
  • $20 hourly
    Excellent communication skills. Empathetic listener with a pleasant manner that excels at building value for the customer. Hard working, highly intelligent, and able to pick up new software and new modes of operations really quickly. Deescalating tense conversation techniques, coupled with emotional intelligence and critical thinking help to deliver solutions in a way best received by the individual. Active learner that believes product knowledge and familiarity, are a big key to success.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Service
    Email Support
    Technical Support
    Technical Analysis
    Customer Relationship Management
    Customer Acquisition
    Customer Retention
    Technical Documentation
    Time Management
  • $60 hourly
    Over the last 8 years, my professional background allowed me to develop my skills in HTML, Analyticzs, AdWords, Photoshop, Customer Support, Project Management, CSS and different newsletter software and CMS's. I am a detail-oriented and results-driven person, a true team player and I have a proactive attitude. My personal skills help complement my competencies; I am sociable, tolerant, patient and also curious to discover new things. I also have some experience in the following areas: PHP, MySql and Flash.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Email Marketing
    Website Customization
    WordPress
    English to French Translation
    Data Entry
    Computer Skills
    Internet Marketing
    Intercom
    Technical Support
  • $40 hourly
    Hi! I'm a full-time VA working with long-term clients and available for one-time projects (both in and outside of Upwork). I provide admin and sales support, list building, data entry, CRM support, and more. I have worked with multiple startups to help establish SOPs for admin and account management. Data entry and data clean-up are some of my favorite tasks, and I have assisted with Salesforce data clean-up for several businesses. I am in Salesforce's Trailhead in preparation to obtain my Salesforce Administrator certification. Before becoming a VA, I worked in sales for ten years (pharma and dental), where I consistently ranked in the top 10% of sales reps nationwide. Additionally, I have several years of support in administrative and operations roles. I left sales because I never loved sales, and realized I was enjoying the administrative aspects of the job more than the actual sales. I would love to learn about you and your business and find ways we could work together. I look forward to hearing from you! Best, Melissa Glander
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Service
    Online Chat Support
    Email Support
    Sales
    Salesforce CRM
    Salesforce Lightning
    Phone Support
    Administrative Support
    Salesforce Marketing Cloud
    Online Research
    Data Cleaning
    Data Entry
    Microsoft Office
  • $15 hourly
    I have 15 years of experience in customer service and administrative support. I have gained knowledge and skills in financial services (banking & brokerage), fraud operations & AML procedures. Within eight years of working online, I've also acquired and harnessed new skills as a Personal Assistant and a Project Manager dealing with software development project management, QA testing, website maintenance, social media graphic & ppt creations, blog & video posting & editing, bookkeeping, web content writing and translation. Platforms/Tools Used: Zoho, Zendesk, JIRA, Asana, Teamwork, Filezilla, Limelight, Salesforce, Amazon, Shopify, Amazon, eBay, Stripe, ActiveCampaign, IPS, Atrium, Canva, Stencil, Prezi, IPS, DLGuard, Crowdfire, Helpshift, Helpscout, Giorgias, AirBnB, Guesty, Base, Trello, Wordpress, MailChimp, SEMRush, Ahrefs, Quickbooks, Freshbooks, FattureinCloud, Pipedrive, Presentermedia, Videoscribe, Tawe, LastPass, 1Password Kashflow, Equifax, Accurint, VerID, TransUnion, Authorized.Net, Shipwire, VCC, Zoiper, MicroSIP, five9, 8x8, ringcentral. I speak fluent English and Italian while I know basic German. I have also done occasional/seasonal jobs within Italian hospitality industries. I’m flexible, fast-learner and I have a quick adaptability proven by my various work experiences in different environments with huge cultural differences. Hopefully you'd be happy to welcome me to your team for a long term commitment.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Digital Marketing
    Hospitality
    Software QA
    Administrative Support
    English to Italian Translation
    Customer Service
    Customer Satisfaction
    Bookkeeping
    Social Media Management
    Italian
  • $25 hourly
    *Registered Nurse (Associate Degree) *18+ years working for Health Insurance Company *HEDIS experience *HIPPA knowledge *Medical Terminology knowledge *Knowledge of CPT and ICD-9 codes *Data Entry skills, good organizational skills, able to enter data correctly with strong attention to detail and able to handle multiple tasks. (Familiar with Microsoft Word and Excel software) * Excellent communication skills, whether in person, by phone or through correspondence. * Detail oriented. * Time management skills, can stay on task and complete work in timely manner. * Dedicated home office with high speed internet, access to computer, printer and phone.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Mental Health
    Quality Assurance
    Nursing
    Interpersonal Skills
    Microsoft Outlook
    ICD Coding
    Microsoft PowerPoint
    Electronic Medical Record
    Administrative Support
    English
    Time Management
    Microsoft Word
    Microsoft Office
    Microsoft Excel
  • $40 hourly
    I have over 10 years experience in Customer Service and Sales. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years in hospitality and sales, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Receptionist Skills
    Phone Support
    Email Communication
    Cold Calling
    Customer Service
  • $15 hourly
    Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Music
    Data Entry
    Advertising
    Tutoring
    Accounting Basics
    Serbian to German Translation
    Phone Support
    Microsoft Office
    German to English Translation
    Serbian to English Translation
    Email Communication
    Translation
  • $40 hourly
    Customer Success is my passion. I am an Onboarding Manager with over a decade of experience in customer and technical support. I am very passionate about helping customers and providing a customized experience. My peers have recognized me as an excellent performer who is unafraid to exceed expectations. I love seeing customers set up for success and thrive to meet their goals.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Technical Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $17 hourly
    As a Top Rated Freelancer with a 100% success score for many years, I bring a passion for helping others to my profession as a customer support representative. With over 6 years of experience in this field, I have honed my skills in quickly resolving issues, making positive impressions, and ensuring customers feel valued and well-treated. I am fluent in Swedish, Norwegian, Danish and English, which allows me to communicate effectively with a diverse range of customers. My expertise includes working with a variety of systems such as HelpScout, FreshDesk, Shopify, and Wordpress. I am also well-versed in handling complaints and working in high-pressure environments. In addition to customer support, my skillset also includes tracking packages, processing new orders, and handling refunds. I am confident in my ability to provide exceptional service and am eager to bring my expertise to a new customer support role.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Content SEO
    Email Support
    Swedish
  • $24 hourly
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Technical Support
    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • $10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $15 hourly
    Administrative Assistant (payroll, billing and reconciliation, data entry) Business Operations Specialist
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Administrative Support
    Payroll Accounting
    Data Entry
  • $13 hourly
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • $20 hourly
    I'm an experienced Customer Service Manager with a wide range of skills and abilities. As a native Italian speaker, I have a deep understanding of the language and culture. Additionally, I am fluent in four other languages: French, English, Spanish, and German. Networking comes naturally to me, enabling me to build valuable relationships within my industry and beyond. I also possess strong video editing skills, bringing a creative touch to my work and delivering visually compelling content. My technical expertise includes proficiency in HTML, CSS, and Javascript, allowing me to navigate digital platforms seamlessly and enhance customer experiences. Furthermore, I have a passion for writing, having written over 1000 articles and translated and proofread more than 10,000 articles with precision. Throughout my career, I have successfully led numerous projects, consistently surpassing goals and achieving outstanding results. My commitment to continuous learning and professional growth has earned me recognition and expanded my expertise. I hold a degree in Foreign Languages, which has provided me with a deep understanding of cultural nuances and effective communication strategies across different languages. In summary, an accomplished Customer Service Manager with a diverse skill set, including native proficiency in Italian and fluency in French, English, Spanish, and German. I possess networking capabilities, video editing prowess, technical expertise, and a track record of notable accomplishments. I am deeply passionate about delivering exceptional customer experiences and dedicated to achieving excellence in everything I do. I am confident that my skills and expertise make me a valuable asset to any organization.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    English to Italian Translation
    Administrative Support
    Italian to English Translation
    Customer Service
    SEO Writing
    Customer Satisfaction
    Article Writing
    Copywriting
    Customer Service Training
    Online Chat Support
    Social Media Management
    Phone Support
    Italian
  • $15 hourly
    Hi, I am a creative and proactive individual who has been working as a full-time freelancer since 2018, specializing in HR support, Localization/ Proofreading, as well as VA and Customer support. I have also done many interesting projects, including Data entry, Market research moderator, Transcription, Canva poster/video, Voice over and a lot more. I have a clear logical mindset, problem-solving skills, and I always deliver work accurately and efficiently. I am confident in my ability and consider myself adaptable to all situations. Please contact me if you are looking for someone who is able to handle the work quickly and effectively, I am open to new opportunities and challenges! Thank you for viewing my profile.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Proofreading
    Administrative Support
    Voice-Over
    Ecommerce Support
    Zendesk
    Simplified Chinese
    Lokalise
    Canva
    Third-Party Logistics
    Aegisub
    Payroll Accounting
    Translation
    Online Research
    Market Research
  • $10 hourly
    Hi my name is Julie, I am an individual always looking for opportunities to learn new things.I am available anytime at work and can report immediately and can start as soon as possible. I accept the challenge in every work that I take for It will help me to improve my skills and for every challenge, I experienced and learn. - 7 years experience successfully performing a number of data entry and clerical tasks. -5 years in the printing industry provide me with the valuable experience needed to prepare graphics for printing. Thank you for taking the time to review my profile, and I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Social Media Marketing
    Administrative Support
    Customer Service
    Data Entry
  • $95 hourly
    I am a former Customer Experience manager, now specializing in Zendesk optimizations and implementations. I am Zendesk certified and have extensive experience in all Zendesk products - Support, Sell, Talk, Email, Explore, Guide, Gather (Community Forum), Chat, Messaging, Chat bots. If you provide or share any process documentation that exists today, I can easily translate that into "Zendesk Speak" and build your system. I believe simplicity serves not only customers, but your agents as well. My experience includes: Support - + Business Rules /Automations with or without API integrations (Support) + Tagging tickets and identifying them quickly in Explorer reporting or automations + Conditional Ticket Forms + Macros which populate all fields and update statuses + Social support (Twitter/Facebook/Instagram) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Help Center (Guide) + Answer Bot (Support) + Talk (Support or Sell) i.e. different phone systems + Chat with messaging, chat bots or simply forms + Installation of 3rd party apps + API integration with other systems + Custom side bar apps for common use cases (see account details, refund_ In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Client Management
    KPI Metric Development
    Zendesk API
    System Administration
    Ticketing System
    Customer Retention
    Customer Satisfaction
    Employee Training
    Customer Experience
    Process Improvement
    Zendesk
  • $14 hourly
    Professional, responsible, and dependable! I am a Certified Guest Service Professional and student doctor with four years of experience in the customer care field as a Customer Account Executive in insurance and Manager in the hospitality industry. I am goal-oriented and seeking career advancements. Having completed three years of medical school has also provided me with ample exposure to the medical field. Working with patients has significantly increased my patience and empathy, and overall concern for the betterment of the holistic individual. As an employee in the customer service department at a US call center, I was trained to use positive language, clear communication, and interpersonal skills. These attributes have aided me in providing stellar service at all levels, ensuring customer needs were met. Additionally, I possess a keen eye for detail and have a knack for aiding clients with conflict resolution through active listening and empathy! To complement my knowledge and allow me to diversify my skills, I have completed the following courses: Content Writing E-commerce Copywriting SEO Fundamentals Social Media Content Strategy Digital & Viral Marketing Brand Strategy And Design for Small Businesses Shopify Fundamentals WordPress Website Building
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Customer Satisfaction
    Administrative Support
    Customer Service
    Reputation Management
    Copy Editing
    Proofreading
    Email Communication
    Copywriting
    Content Writing
    English
    Phone Support
    Article Writing
  • $20 hourly
    Hello there, it's a pleasure to connect with you. Speaking of connecting, please be honest, does my bow tie come off as a professional look, or am I trying too hard? While you might be thinking that, did you know that 35% of customers post negative comments about companies on social media? This might not seem to be a big number, but it needs to reduce as only 73% of them will remain loyal to companies with great support representatives. So now the BIG question is; Does your company invest in hiring great Technical and Customer Support professionals? In our present time, being good simply isn't good enough to succeed, you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So how can you provide that great service and have a growing customer base? Well, the truth is; -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And it turns out, companies that invest in Customer Service, Support, and Satisfaction have an increase in employee engagement by 20%, now that is a good ROI. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become my goals, and I look forward to working with and for you to achieve them, I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated Upwork Freelancer ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔Linkedin Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners are saying about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Support
    Technical Documentation
    Customer Service
    Online Chat Support
    Jira
    Email Support
  • $25 hourly
    I have worked in varied settings over the course of my career that includes occupational health, home health, public health, labor and delivery, and even teaching physical science at our local high school. This gives me a wealth of experience in different practice settings and many of these roles I worked in autonomously. I am also a certified lactation consultant. During my time as a labor and delivery nurse, I assumed a supervisory role and was charge nurse for approximately a year. While working as a public health nurse, I was a main driver for breastfeeding normalization. I compiled resources into a handbook for mothers to use as reference with support groups, breastfeeding friendly businesses in the area, pump rentals, lactation consultants' contact information, and where to buy bras and breastfeeding friendly clothing in our local area. I honed my case management skills in my roles as a public health nurse, a home health nurse, and an occupational health nurse. I also piloted a unique test for earplug effectiveness during my time as an occupational health nurse, and created an employee stretch program. After the pandemic occurred, I moved to freelance work via Upwork where I have learned to engage with various platforms to perform customer service such as Zoom, Zendesk, Shopify, Slack, Rich Panel, and Close.io. I am also well versed in Google applications and the Windows Office suite.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Email Communication
    Phone Communication
    Data Entry
    Shopify
    Customer Service
    Slack
    Zoom Video Conferencing
    Email Support
    Zendesk
  • $125 hourly
    I’m excited about many of the things we’ll be working on in the near future. Over the past 3 years, I was working with multiple companies, computer systems, and software applications as a Software developer, WordPress and Tech support expert. I specialized at WordPress, Bootstrap, JavaScript, JQuery, Ajax, PHP, MySQL, C# Experienced in ZenDesk, TalkDesk, FreshDesk, Jira, Oberlo, Postmark. I will educate people, answer questions, and troubleshoot any related problems with technology-based products and services. I'm a dedicated tech support expert motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong communication and time management and prioritization abilities.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    HTML
    CSS
    PHP
    AJAX
    WordPress
    JavaScript
    C#
    Freshdesk
    Zendesk
    Technical Support
  • $10 hourly
    I served as a technical customer care representative, a subject matter expert, and a team leader in 2 different BPO companies for a US-based TELCO company for more than a decade. Throughout my BPO career, I have acquired advanced skills in dealing with different customers regarding their technical, personal, and, at times, social issues. Walking customers through troubleshooting their high-speed internet, IPTV/cable TV, and VoIP services by phone in a friendly yet professional manner is my forte. As a subject matter expert and a team leader, I gained experience in managing my own teams: honing each of my team members by sharing acquired best practices and providing constant feedback and coaching to make them always perform at their best and get advancements in their careers. I also have almost 4 years experience working in a remote setup primarily providing email support for a social networking and an eSports company which both cater to different mobile app issues (e.g. technical troubleshooting, interface/service guidelines queries) of customers from different parts of the globe. My proactiveness, passion, and integrity help me ensure to always get the job done efficiently and effectively.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Phone Support
    Data Entry
    Customer Service
    Microsoft Excel
    Technical Support
    Email Communication
    Microsoft Word
    Social Customer Service
    Management Skills
  • $20 hourly
    Worked in the Automotive Industry selling parts, resolving customer disputes, billing and payments, managing the store team. Customer service is a huge part of all the jobs I have had and relations with customers is a big importance of mine. Working hand in hand with multiple levels of a team to solve a problem has been a common similarity across my experiences. I also attended a technical school and some college for Computer Information Systems. I have experience in computer repair, graphic design, and many other computer related skills.
    vsuc_fltilesrefresh_TrophyIcon Customer Support
    Building Engines
    End User Technical Support
    Computer Maintenance
    Troubleshooting
    Technical Support
    Network Equipment
    Customer Service
    Automotive
    Web Design
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

Customer Support Representatives Hiring FAQs

What is a customer support representative?

When an organization sells a product or a service, the customer support team is often the face and the voice of the company. Upwork provides access to a variety of customer support representatives who help your company by connecting with customers and resolving concerns related to product or service quality, refunds, billing, and service options. 

How do you hire a customer support representative?

You can source customer support representative talent on Upwork by following these three steps:

  • Write a project description. You’ll want to determine your scope of work and the skills and requirements you are looking for in a customer support representative.
  • Post it on Upwork. Once you’ve written a project description, post it to Upwork. Simply follow the prompts to help you input the information you collected to scope out your project.
  • Shortlist and interview customer support representatives. Once the proposals start coming in, create a shortlist of the professionals you want to interview. 

Of these three steps, your project description is where you will determine your scope of work and the specific type of customer support representative you need to complete your project.  

How much does it cost to hire a customer support representative?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced customer support representative may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their customer support representative services more competitively. 

Rates typically charged by customer support representatives on Upwork are:

  • Beginner: $10 per hour
  • Intermediate: $17 per hour
  • Advanced: $50 per hour

Which one is right for you will depend on the specifics of your project. 

How do you write a customer support representative job post?

Your job post is your chance to describe your project scope, budget, and talent needs. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

Job post title

Create a simple title that describes exactly what you’re looking for. The idea is to target the keywords that your ideal candidate is likely to type into a job search bar to find your project. Here are some sample customer support representative job post titles:

  • Our company needs 3 part-time customer support representatives
  • Customer support pro needed to onboard newly signed customers
  • Looking for customer support expert who can train new hires

Project description

An effective customer support representative job post should include: 

  • Scope of work: From fielding phone calls to onboarding new customers onto the network, list all the deliverables you’ll need. 
  • Project length: Your job post should indicate whether this is a smaller or larger project. 
  • Background: If you prefer experience with certain industries, software, or customer types, mention this here. 
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Customer support representative job responsibilities

Here are some examples of customer support representative job responsibilities:

  • Retain existing customer base by providing exceptional customer service
  • Help sales team by answering questions from new customers
  • Manage confidential customer information and handle it with sensitivity 

Customer support representative job requirements and qualifications

Be sure to include any requirements and qualifications you’re looking for in a customer support representative. Here are some examples:

  • Track record of using discretion when problem solving
  • Excellent interpersonal skills
  • Experience and proficiency in Microsoft Office 365
View less
Customer Support Representative Hiring Resources
Learn about cost factors Hire talent
Schedule a call