Hire the best Customer Support Representatives

Your job post is your chance to describe your project scope, budget, and talent needs. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

Job post title

Create a simple title that describes exactly what you’re looking for. The idea is to target the keywords that your ideal candidate is likely to type into a job search bar to find your project. Here are some sample customer support representative job post titles:

• Our company needs 3 part-time customer support representatives
• Customer support pro needed to onboard newly signed customers
• Looking for customer support expert who can train new hires

Project description

An effective customer support representative job post should include: 

• Scope of work: From fielding phone calls to onboarding new customers onto the network, list all the deliverables you’ll need. 
• Project length: Your job post should indicate whether this is a smaller or larger project. 
• Background: If you prefer experience with certain industries, software, or customer types, mention this here. 
• Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Customer support representative job responsibilities

Here are some examples of customer support representative job responsibilities:

• Retain existing customer base by providing exceptional customer service
• Help sales team by answering questions from new customers
• Manage confidential customer information and handle it with sensitivity 

Customer support representative job requirements and qualifications

Be sure to include any requirements and qualifications you’re looking for in a customer support representative. Here are some examples:

• Track record of using discretion when problem solving
• Excellent interpersonal skills
• Experience and proficiency in Microsoft Office 365