Hire the Best Customer Service Representatives
in Australia

As a Dynamic Virtual Assistant, I navigate a spectrum of tasks with finesse, bringing a professional touch to mystery shopping calls, surveying chatbots, precise data entry, top-tier chat support, content creation, text translation, strategic social media management, and even interfacing with AIs and robots. I embody adaptability, a proactive mindset, and an unwavering commitment to learning, ensuring your virtual operations are not just managed but elevated to excellence.

Hi, My name is Joy, I am a professional writer with more than seven years experience working for foreign clients world over. I am also a trained Virtual Assistant and Customer Support Expert. I am proficient in the use of Customer Representative tools such as Hubspot, Zendesk etc. I have audited courses on LinkedIn and Coursera on Technical and non-technical support for brands and companies. I studied Microbiology in college but I discovered writing as a passion. The ability to put words together to create something beautiful is a miracle I will always be grateful to God for being able to perform. Delving into Tech has been an intriguing experience and I help companies and brands provide first-class and excellent customer delivery to their valued customers and hence, meet their marketing and general companies goals and objectives. I work full time on upwork and I am dedicated and result oriented. I will give my 105% to see that your projects gets the best quality work. If you need high quality, professional and unique work, please get in touch. Cheers

An experienced and professional freelancer who specializes in providing secretarial support at premier level. Confident and focused with excellent written and verbal communication skills. Ability to manage time effectively and works well under pressure. Adapts a flexible attitude with all work undertaken and does whatever it takes to get the job done. Able to demonstrate sound capabilities of interacting with people at all levels and backgrounds. Maintains a high standard of integrity and confidentiality when handling sensitive information. Fast and accurate typing speed for preparing correspondence and documentation with high attention to detail in all tasks performed.

Are you looking for an experienced and top-notched customer service representative who was worked directly with Amazon UK's E-mail/Chat support, Quality Control Associate, and a lot of experience with Shopify e-commerce and Order Processing? Product Sourcing Analyst: -AliExpress -Shopify -Zendesk -Shopified/Dropified -Oberlo Quality Assurance Specialist (Amazon.co.uk): -Sample and evaluate end user transactions for accuracy and conformance to Quality Standards. -Report results of evaluations to appropriate Quality/Operations Stakeholders (Quality Leadership Supervisor and Account Management Team) on a weekly and monthly basis. -Achieve departmental productivity requirements (e.g. number of calls monitored per month on schedule, number of e-mails evaluated, etc.). -Facilitate and/or participate in calibration sessions with Quality Leadership staff, personnel and clients. -Participate in performance improving task forces with Account Management and Clients. -Participate in internal quality audits and recommend changes. -Demonstrate mastery and comprehension of client's quality standards. -Facilitate program specific internal calibration sessions. Customer Service Specialist: -Best in Chat and E-mail Customer Support (Amazon.co.uk) -Providing customer support for billing related inquiries between business and its customers. -Responsible for closing a line of business like sales in service to the customer. -Assists customer through chat and phone for processing payments, bill disputes, bill explanation and sales with proficiency. -Handling customer complaints and dealing with them in accordance with established policies and procedures

Professional Summary Highly experienced and detail-oriented professional with over 15 years of progressive experience across administrative support, customer service, stakeholder engagement, and operations management in both government and private sectors. Proven ability to streamline office procedures, enhance customer satisfaction, and support multi-departmental teams through strong organizational and communication skills. Adept in handling financial transactions, maintaining compliance, and supporting CRM/database systems. Recognized for adaptability, integrity, and a proactive approach to problem-solving and team collaboration. ⸻ Key Skills Administrative & Office Management: Office and Records Management | Calendar Coordination | Multi-Departmental Support | Report Generation | Data Entry | Documentation Customer & Client Services: Inbound/Outbound Communication | High-Volume Call Handling | Customer Engagement | Conflict Resolution | Client Retention | Problem Solving Finance & Operations: Payment Processing | Cash Handling | Bank Reconciliation | Invoicing | A/P and A/R | Account Audits Technology & Systems: CRM | Dynamics 365 | Zendesk | Freshdesk | MTI Dispatch | Microsoft Office | Equifax | Virtual Docket | M7 Accounts | Momentum | SAP Compliance & Governance: Policy Adherence | Compliance Reporting | Investigations | Legislative Knowledge | Partner and Driver Support Soft Skills: Strong Communication | Multitasking | Time Management | Confidentiality | Team Collaboration | Attention to Detail ⸻ Professional Experience Market Administrator Costa Farms and Logistics – Queensland Nov 2024 – Present • Handled administrative duties across multiple departments, including document organization and schedule management. • Processed payments and handled banking tasks with accuracy and confidentiality. • Assisted with financial operations, including invoicing, A/P and A/R, and reconciliations. • Provided key support to Sales Managers, tracking orders and preparing reports. • Ensured timely and accurate data entry into company systems. SAP Partner Engagement Support Operator Docs Specialist 13CABS – Queensland May 2022 – Sep 2024 • Provided administrative and compliance support for network partners, drivers, and operators. • Ensured integrity of partner records and documentation in line with regulations. • Managed key Tiger Fleet responsibilities including pay-ins, key handovers, and account reconciliations. • Utilized platforms such as Dynamics 365, CRM, Equifax, and Momentum to address and resolve queries. • Promoted retention through education, guidance, and relationship building. Client Relations Consultant Department of Transport and Main Roads – Brisbane QLD Nov 2021 – May 2022 • Delivered accurate, timely service through inbound calls, emails, and messaging. • Advised customers on vehicle and vessel registration, licensing, inspections, and assessments. • Ensured high-quality data entry and compliance with government standards and procedures. Virtual Receptionist OfficeHQ – Queensland Jul 2021 – Oct 2021 • Provided professional call handling and message-taking for a variety of clients. • Represented clients’ brands with courtesy and professionalism on all inbound communications. Customer Service Advisor Bupa Australia – Brisbane QLD Jan 2021 – Jul 2021 • Assisted customers with queries related to their health insurance policies. • Provided guidance on benefits and ensured high satisfaction with Bupa’s service offerings. Paralegal / Customer Service Representative / Sales Executive Morton & Associates LLP – New York, NY Jul 2019 – Oct 2020 • Supported attorneys with trademark applications and intellectual property matters. • Handled paralegal, sales, customer service, and data entry responsibilities using platforms like Zendesk and Freshdesk. Councillor Elected LGU Tubigon Bohol – Philippines Oct 2010 – Jul 2019 • Served as a legislative official, leading committees on Women & Children, Youth & Sports, Gender & Development, and Tourism. • Led barangay-level governance for three years. Quality Assurance Specialist Eperformax Contact Center – Cebu City Nov 2007 – Jul 2008 Quality Assurance Specialist Teletech – Cebu City Jun 2006 – Oct 2007 Customer Service Representative Convergys Philippines – Cebu City Sep 2004 – May 2006

I've just completed my contract with TradeSafe (DayTradeSafe.com) as its sole Customer/Technical Support, and for almost 5 years, I was in charge of configuring customer set ups for our add on market analysis and indicators bundle on the NinjaTrader 8 trading platform. I'm also tasked with reviewing and manage access our online classrooms and live coaching sessions as well as access to structured course materials and advanced lectures and archives. Before this, I completed my contract with the Bullitt Group (4 years and 1 month) as a Technical Support (phone, chat and email) for their Cat (Caterpillar) Rugged Phones, Land Rover phones and Motorola Rugged phones and satellite devices product lines. Previously, I was part of the Tech Support team (1 year and 6 months) for InsureSign.com (now part of Formstack.com), then US Insurance industry leader in e-signature solutions. I was part of an exclusive group that helped consolidate all software versions and its users to the web-based platform it now uses by organizing and implementing user training, demos, after market support and troubleshooting through calls, email and chat channels. I also coordinated with the Development team on platform testing, feedback and features implementation as requested by users and decision makers. Before that, I was under contract (3 yrs and 6 months) as a Technical Support Representative with Presencelearning (now Presence.com), a leader in providing online speech and other therapy services for private, public and virtual schools in the US and around the world. I was part of a wonderful team that handled chat, voice and email support to help and work with School Districts, Brick and Mortar schools, Virtual schools, SaaS clients, Clinicians and students in the US and around the world and their families get ready for online classes and make sure that any software and hardware issues are identified, noted and resolved and that sessions are conducted on schedule. Previous to working exclusively at home as an independent contractor, I've handled different roles for Customer Service/Technical Support through various BPO's in the Philippines and altogether, and there I've had 10 years of Technical Support experience through established BPO Companies engaging in the most dynamic and challenging support environments for multinational companies such as ; Network Solutions/Verisign, Expedia , VTech, GMAC Mortgage, Citibank/Australia, HSBC, AT&T Tech DSL and HP Desktops/Laptops. I am technically inclined and adept on both hardware and software and consider myself a very fast learner, a very enthusiastic listener, a born problem solver and most importantly, an all around people-person who considers integrity and honesty as the main drivers that keep and draw customers to any product or service.