Hire the Best Call Center Specialists

I am a Customer Support professional with TESDA National Certificate II in Contact Center Services and 144 hours of formal training. I provide reliable support across voice, chat, and email channels, handling customer inquiries efficiently and accurately. My expertise includes: • Customer Service & Technical Support (voice & non-voice) • Helpdesk & Ticket Management • Virtual Assistance & Personal Assistance • Appointment Scheduling & Calendar Management • Data Entry, Typing, & Transcription I am fluent in English, detail-oriented, and maintain full documentation of every customer interaction. I stay calm under pressure, adapt quickly to changing workflows, and consistently provide effective solutions. Whether working independently or as part of a team, I ensure accuracy, efficiency, and customer satisfaction on every task.

🏢 Founder of Nexus Callers Services | Structured Call Center & BPO Operations I lead and operate a fully managed, office-based call center supporting companies that require scalable outbound sales, inbound customer support, and structured lead generation. Unlike freelance VAs, our teams operate inside a supervised environment with: ✔ Quality Assurance monitoring ✔ Real-Time Management (RTM) ✔ Dialer & CRM stability control ✔ KPI-based performance reporting ✔ Dedicated campaign supervision We specialize in building structured outbound systems and retention-focused inbound operations. 🔹 Core Services Outbound Sales & Lead Generation Cold calling, appointment setting, prospect qualification, follow-ups, CRM updates. Inbound Customer Support Call answering, service-based support, retention-focused communication. Acquisition & Sales Support Roles Acquisition managers, closers, and follow-up specialists integrated directly into your CRM. Live Chat & Email Support SLA-based inbox handling and structured customer engagement. 🔹 Industries We Support Real Estate Healthcare & Medical Solar & Energy E-commerce B2B Service Businesses 🔹 Why Work With Us • Office-based operation (not remote freelancers) • Multilingual teams (English, Arabic, French, German, Spanish) • Transparent KPI reporting • Scalable team deployment • Long-term operational support If you are looking for a structured BPO partner — not temporary staffing — I’d be happy to discuss your campaign requirements.

Swift Tech BPO is a PSEB-registered call center and BPO agency established in 2018, managed by founder Sameer Saleemi. We provide a dedicated inbound and outbound call center team, customer support, lead generation, appointment setting, and AI-enhanced support solutions for businesses across the US, UK, Canada, and Australia. When you hire Swift Tech BPO, you get a managed team, not a freelancer. 50+ trained agents. Dedicated account management. Daily performance reporting. PSEB licensed. Top Rated Plus. Established in 2018. Seven years ago, I built Swift Tech BPO from a single Upwork profile into a Top Rated Plus agency with a 4.9-star rating across 365+ completed jobs and over half a million dollars earned on the platform. That did not happen by accident. It happened because I understood early that the difference between an agency that struggles and one that scales is not the number of freelancers on the roster; it is the quality of the operations layer sitting above them. I am the founding director of Swift Tech BPO. I do not pitch services. I architect outbound revenue systems for real estate investors, roofing companies, SaaS founders, insurance agencies, and B2B sales teams that want a pipeline built correctly from the ground up with the right callers, the right CRM infrastructure, the right follow-up cadences, and senior-level accountability on every engagement. What working with me at the leadership level means for your business: You get a dedicated team of trained specialists, cold callers, appointment setters, Sales closers, disposition specialists, Acquisition team, investor relations, SMS campaign managers, and CRM administrators deployed under a structured operational framework I have refined across hundreds of client campaigns. You get a single senior point of contact who understands your goals, monitors performance daily, and escalates nothing that does not need your attention. You do not get a freelancer who disappears after week two. You do not get a random staffing pool with no accountability. You get a proven BPO operation with the track record to back every claim. The clients I work best with are serious operators who understand that outbound is a system, not a shortcut. If you are ready to build a pipeline that compounds over time rather than spiking and collapsing with every campaign, I want to hear about your business. What does your current outbound operation look like, and where is the constraint that is limiting your pipeline growth right now?

Expert in building sales pipelines that generate qualified appointments, meaningful conversations, and high conversions. If you're looking for an experienced, B2B/B2C Appointment Setter, Cold Caller, Sales Development Representative (SDR), Business Development Representative (BDR), or Virtual Appointment Setter who can confidently represent your brand, qualify leads, handle objections, and consistently fill your calendar with high-quality meetings, you're in the right place. I help startups, agencies, SaaS companies, real estate businesses, insurance agencies, solar companies, home service providers, healthcare practices, coaches, and B2B/B2C businesses turn cold prospects into qualified opportunities through personalized outreach and proven appointment-setting strategies. 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐃𝐨 𝐟𝐨𝐫 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 ✅ B2B & B2C Appointment Setting ✅ Cold Calling & Outbound Prospecting ✅ Prospecting, Lead Nurturing, Qualification ✅ SDR (Sales Development Representative) Support ✅ High-Ticket Appointment Setting ✅ Multi-Channel Outreach (Phone, Email, LinkedIn, Instagram, TikTok, Facebook) ✅ CRM Management & Pipeline Organization ✅ Follow-Up Campaigns That Increase Show Rates ✅ Virtual Assistant Support for Sales Teams I don't believe in robotic scripts or copy-and-paste messages. I make them personalize to address their pain points. Every conversation is tailored to your ideal customer, your offer, and your sales process. My goal isn't just to book appointments; it's to book meetings with qualified decision-makers who are genuinely interested in your product or service. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐈'𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡 • Real Estate • Insurance • Solar & Home Improvement • Roofing & HVAC • Healthcare & Dental Clinics • Marketing Agencies & SaaS • Law Firms • Coaches & Consultants • AI Companies • Restaurants • Auto Sales • Local Service Businesses 𝐊𝐞𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 I have helped businesses across multiple industries generate qualified leads, book high-quality appointments, and build predictable sales pipelines through personalized outreach and strategic follow-ups. ✔ Running Instagram DM outreach campaigns for Construction, Roofing, HVAC, Med Spas, Fitness Coaches, Realtors, and other local service businesses, turning cold prospects into booked appointments. ✔ Conducting LinkedIn outreach for startups, SaaS companies, agencies, and B2B businesses to connect with decision-makers, investors, and potential clients. ✔ Performing cold calling and inside sales campaigns, confidently handling objections, qualifying prospects, and booking appointments with high-intent leads. ✔ Booking hundreds of appointments through Cold Calling, Cold Email, LinkedIn, Instagram, Facebook, and other outreach channels. ✔ Managing CRM platforms including HubSpot, GoHighLevel (GHL), Salesforce, Zoho CRM, and Pipedrive to organize, nurture, and convert leads into booked appointments. ✔ Building follow-up systems that improve response rates, increase appointment show-up rates, and maximize campaign performance. ✔ Researching ideal prospects using Apollo, LinkedIn Sales Navigator, Clay, ZoomInfo, and Google to create highly targeted lead lists. ✔ Delivering organized reports, maintaining accurate lead records, and ensuring smooth communication throughout every campaign. 𝐌𝐲 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 ✔ Research and identify qualified prospects. ✔ Reach decision-makers through cold calling and multi-channel outreach. ✔ Handle objections professionally and build genuine rapport. ✔ Qualify leads based on your criteria. ✔ Book high-quality appointments directly into your calendar. ✔ Keep your CRM updated with detailed notes and follow-ups. ✔ Managing CRM platforms HubSpot, GoHighLevel (GHL), Salesforce, Zoho CRM, and Pipedrive to organize, nurture, and convert leads into booked appointments. ✔ Provide consistent reporting and clear communication throughout the campaign. 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 ✔ Professional communication that represents your brand with confidence. ✔ Personalized outreach instead of generic scripts. ✔ Strong objection handling and relationship-building skills. ✔ Organized CRM management and accurate reporting. ✔ Fast response times and dependable communication. ✔ A proactive approach. I don't wait to be told what to do. Whether you need a Solar Appointment Setter, Insurance Appointment Setter, Real Estate Appointment Setter, HVAC Appointment Setter, Healthcare Appointment Setter, High-Ticket Appointment Setter, or a reliable Appointment Setting Specialist to strengthen your outbound sales efforts, I can help you build a predictable pipeline of qualified meetings. If your goal is to generate more conversations, book more appointments, increase your conversion rate, and grow your business, let's connect. Send me a message today, and let's discuss how I can become an extension of your sales team and help scale your business.

🚀 Need a Reliable Appointment Setter Who Can Generate Qualified Meetings? I'm a Top-Rated Appointment Setter, Cold Caller, Sales Development Representative (SDR), and Real Estate ISA with 9+ years of experience helping businesses generate qualified appointments, build strong sales pipelines, and increase revenue through professional outbound sales. Over the Course of just a few years as a Freelancer, I've completed 80+ projects, earned $50,000+ on Upwork, and worked 6,900+ hours with startups, agencies, and established companies across the United States, Canada, the United Kingdom, and Australia. ## 📈 What I Can Help You With ✅ Appointment Setting ✅ Cold Calling ✅ Sales Development Representative (SDR) ✅ Business Development (BDR) ✅ B2B Sales ✅ B2C Sales ✅ Outbound Sales ✅ Lead Generation ✅ Lead Qualification ✅ Sales Prospecting ✅ Discovery Calls ✅ Sales Closing ✅ Follow-Up Calls ✅ CRM Management ✅ Pipeline Management ✅ Telemarketing ## 🏢 Industries I've Worked With ✔ Real Estate ✔ Property Management ✔ AI & Automation Agencies ✔ SaaS ✔ Digital Marketing Agencies ✔ Financial Services ✔ Bookkeeping ✔ Roofing ✔ HVAC ✔ Plumbing ✔ Coaching & Consulting ✔ Virtual Assistant Companies ## 🛠 CRM & Sales Tools • GoHighLevel (GHL) • HubSpot • Salesforce • PropStream • Mojo Dialer • BatchDialer • MightyCall • Google Workspace • Microsoft Office ## ⭐ Why Clients Choose Me ✔ Top Rated Upwork Freelancer ✔ $50,000+ Successfully Earned on Upwork ✔ 6,900+ Hours Worked ✔ 80+ Successful Projects ✔ Native-Level English Communication ✔ Professional Phone Etiquette ✔ Strong Objection Handling ✔ High-Volume Cold Calling Experience ✔ Accurate CRM & Pipeline Management ✔ Reliable Internet & Quiet Home Office ✔ Daily Activity Reports & Transparent Communication I understand that every business has different sales goals. Whether you need someone to book qualified appointments, qualify leads, build your pipeline, or represent your company professionally on calls, I focus on delivering measurable results while providing an excellent experience for your prospects. If you're looking for a dependable Appointment Setter, Cold Caller, SDR, BDR, Real Estate ISA, or B2B Sales Representative who can become a valuable part of your team, I'd be happy to discuss how I can help grow your business. Let's connect and start booking more qualified appointments.

I'm Stan, founder of Evateck, a managed customer support and BPO provider helping companies build dedicated remote teams for customer support, content moderation, and back-office operations. Evateck recruits, trains, manages, and QA-monitors every agent we assign. Instead of simply providing individual freelancers, we build managed teams with onboarding, supervision, escalation procedures, reporting, backup coverage, and ongoing performance management built into the engagement. What we handle Customer & Technical Support Live chat, email, phone, and social support; Tier 1–2 technical troubleshooting; ecommerce and marketplace support; orders, refunds, returns, exchanges, shipping and tracking issues, account questions, and escalations. Content Moderation & QA High-volume content review, listing and asset QA, moderation queues, policy enforcement, trust and safety workflows, and structured escalation processes. Back-Office Operations CRM and ticketing administration, data processing, order management, scheduling, verification workflows, reporting, status monitoring, and repetitive operational work built around your existing SOPs. Recent Evateck engagements include * Customer support for a global baby-gear rental marketplace * Scaling support capacity for a SaaS company * Reviewing **22,000+ marketplace assets** against a fixed project deadline * After-hours track-and-trace operations for a logistics provider * Ongoing ecommerce and marketplace customer service across email, chat, and phone Our teams work inside the systems you already use, including Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, ecommerce platforms, CRMs, and custom internal tools. We can provide multilingual coverage across 10+ languages, support US, UK, and European operating hours, and build teams for extended-hours or 24/7 coverage. Depending on the engagement, our teams have achieved performance metrics including: * 95% of live chats answered within 2 minutes * 95% of emails answered within 30 minutes * 90% of calls answered within 5 minutes * 85% first-contact resolution * 4.5/5 average CSAT * 90+ NPS We can also operate within client-defined security, privacy, and data-handling procedures, including GDPR-sensitive workflows. I understand both sides of the operation: the customer-facing support experience and the technology behind it. Evateck is a strong fit for * Ecommerce businesses needing reliable customer support coverage * Marketplaces managing large volumes of buyers, sellers, listings, or content * SaaS companies scaling Tier 1–2 support without building a large internal team * Companies needing content moderation or QA at scale * Logistics and operational businesses requiring after-hours coverage * Teams overwhelmed by ticket queues, repetitive workflows, or back-office tasks * Companies looking for a managed support operation rather than individual freelancers If your team is buried in support tickets, moderation queues, or repetitive operational work, I’d be happy to discuss what a dedicated Evateck team could take off your plate.