Hire the best Call Center specialists

Check out Call Center specialists with the skills you need for your next job.
Clients rate Call Center specialists
Rating is 4.9 out of 5.
4.9/5
based on 726 client reviews
  • $60 hourly
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
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    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Call Center Management
    Business Analysis
  • $12 hourly
    I am VoIP/VICIDIAL/VICIBOX/Asterisk/FreePBX/GoAutodial/vTiger/3CX developer and solution provider with past 16+ years of rich experience. I have expertise in them, and so i am confident to serve you for the same. I have rich telecom, web and custom software development and support experience. I'm interested in your job & I guarantee doing it in short time. I didn’t ask for an upfront as I'm interested in building long term relationships based on trust because I'm confident with my quality of work.
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    FreePBX
    CRM Software
    Firewall
    Call Center Management
    VICIDIAL
    Vtiger
    Web Design
    Asterisk
    BPO Call Center
    WebRTC
    VoIP
    Search Engine Optimization
    WordPress
    Apache HTTP Server
    PHP
  • $138 hourly
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
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    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
    Call Center Management
  • $25 hourly
    I am passionate about customer service related goals, targets and necessary points of refinement that can so often go overlooked in large corporations. Performing extensive support functions—including managing web content, communicating with teams, sending newsletters, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy. I am fluent in French, Dutch, and English, and I have a basic knowledge of German, Italian and Spanish. I Communicate consistently via phone, email or Skype, ensuring reliable ongoing contact for a smooth running of every project I work on. Demonstrating proficiency in a wide array of software programs, including social media channels. Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills.
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    Administrative Support
    Blog Writing
    Customer Support
    Email Communication
    Social Media Content
    Dutch to French Translation
    Dutch to English Translation
    Translation
    General Office Skills
    Communication Etiquette
    Multitasking
    Call Center Management
    Social Media Management
    HR & Business Services
  • $35 hourly
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. Why Choose Me: I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, and Zoom, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
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    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    Avaya
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
    Call Center Management
  • $200 hourly
    I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    VoIP
    System Configuration
    inContact
    Administrative Support
    Automated Call Distribution
    Chatbot Development
    Business with 100-999 Employees
    Business with 10-99 Employees
    Call Center Management
    English
  • $15 hourly
    Lady Jovelyn Manzano, is a seasoned Customer Service expert and is currently the Chief Operating Officer at Ivoice, With over a decade of professional experience, LJ has consistently elevated customer satisfaction through exceptional service. Her diverse skill set positions her as a valuable asset to your company's success. Her expertise includes cultivating strong customer relationships, delivering exceptional service, and surpassing expectations. Throughout her career, she has effectively managed customer communications and initiatives, resulting in improved customer service, satisfaction, and retention. Furthermore, just recently, she has spearheaded an initiative to empower aspiring freelancers by founding HirewiseVA. This innovative platform provides a unique opportunity for individuals of all ages and statuses to earn while working from the comfort of their homes. This endeavor not only offers financial independence but also extends to all breadwinners who seek to supplement their income for their families. Additionally, by eliminating the need for commuting, this platform allows individuals to prioritize quality time with their loved ones, fostering stronger familial bonds and ensuring a safer and more fulfilling home environment. ⭐⭐⭐⭐⭐ Shopify ⭐⭐⭐⭐⭐ Zendesk ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Intercom ⭐⭐⭐⭐⭐ Aircall ⭐⭐⭐⭐⭐ Ring central ⭐⭐⭐⭐⭐ Konnektive ⭐⭐⭐⭐⭐ Hubspot ⭐⭐⭐⭐⭐ Freshdesk ⭐⭐⭐⭐⭐ Asana
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    Email Marketing
    Lead Generation
    Appointment Setting
    Asana
    Amazon Plugin
    Customer Support
    Gorgias
    Consumer Goods
    Data Entry
    Customer Service
    Call Center Management
    Online Chat Support
    Zendesk
    Order Tracking
    Email Support
  • $15 hourly
    🏆🏆🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 by Upwork (𝗧𝗼𝗽 𝟯%) 🏆🏆🏆 ✅ 30 Five Star Client Reviews and Counting ✅ 13,000+ hours and still counting ✅ 100% Job Success Score (Client Satisfaction Ratio) ✅ 100% Client Recommendations ✅ 15+ Years Of Experience Hello! I'm Leif Brian Margallo, and I bring over a decade of diverse professional experience to the table. I started my career as a Customer Service Representative at ePLDT Ventus in April 2007, where I honed my customer-centric skills and developed a strong foundation in communication. My journey then led me to Callbox Inc., where I served as a Sales Associate for 1 year and 3 months. During my time in Iloilo City, Philippines, I embraced the world of sales, learning the art of persuasion and relationship-building. In 2011, I embarked on a new adventure as the CEO/Founder of Virtual Workforce Professionals (VWP). For over 12 years, I've been wearing multiple hats as an Agency Owner, Business Development Manager, and Project Manager. This entrepreneurial journey has been incredibly fulfilling, allowing me to thrive in a dynamic business environment. My experience further expanded when I joined nClouds Inc. as a Customer Success Manager back in March of 2020. As I gained experience I was promoted as an AWS Program Administrator in January 2023. I've been actively contributing to the company's growth and success in the cloud computing industry. Education-wise, I hold a Bachelor of Science in Information Technology from Iloilo Science and Technology University, where I laid the foundation for my technical expertise. My commitment to staying at the forefront of industry trends is evident in my certifications. I'm an AWS Partner: Migration Ambassador and also hold an AWS Certified Cloud Practitioner through Amazon Web Services. I've also invested in my personal development, completing courses such as "Developing the Leaders Around You" through The John Maxwell Team and "LinkedIn Marketing, Lead Generation & B2B Sales" on Udemy. With a rich blend of customer service, sales, entrepreneurship, and AWS experience, I am well-equipped to tackle a wide range of projects. Let's collaborate and make your vision a reality!
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    Outreach Strategy
    Outbound Sales
    Account Management
    Lead Generation
    Customer Support
    Email Marketing
    Project Management
    Customer Service
    Data Entry
    Email Communication
    Administrative Support
    Telemarketing
    Call Center Management
    Email Support
    Phone Support
  • $35 hourly
    Are you ready to elevate your sales to unprecedented heights through the power of effective digital marketing? You're in the right place. With over a decade of expertise in web marketing, I am your strategic partner for crafting impactful Facebook Ads and Google Ads campaigns. Additionally, I specialize in implementing Paid Social strategies that consistently deliver outstanding results. Your success is my utmost priority. I bring the knowledge required to create profitable marketing campaigns, optimize your conversions (both leads and sales), and significantly enhance your overall business outcomes. Collaborating with me offers you: High-Performing Campaigns: Leveraging my profound understanding of digital marketing, I will assist you in developing Facebook Ads and Google Ads campaigns that not only captivate your audience but also drive tangible sales. Tangible Results: My proven strategies have propelled numerous clients toward their marketing goals. I am dedicated to achieving tangible results that translate into increased sales for your business. Effective Budget Management: I recognize the significance of maximizing your return on investment. With my budget optimization skills, every penny spent contributes to increasing your profitability. Precise Tracking and Analysis: Utilizing tools like Google Analytics 4 (GA4) and other analytical instruments, I closely monitor your campaign's performance, making necessary adjustments to maximize results. Versatile Expertise: Beyond digital marketing, I am well-versed in various social media platforms, including Snapchat Ads, Linkedin Ads, Reddit Ads, Twitter Ads, TikTok Ads, and more. A Note on Additional Services: In addition to digital marketing, I offer high-quality virtual assistance, reliable customer support, and accurate translation services. My telemarketing skills can also contribute to driving your operations. I am the ideal partner to propel your business towards new heights of success by boosting your sales. Feel free to contact me now to discuss your project and commence our journey towards generating remarkable results together.
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    Digital Marketing Strategy
    Social Customer Service
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    Call Center Management
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
  • $10 hourly
    I have 14 years of experience in US healthcare and worked for multi specialty providers. I worked in major PMS & EHR software’s., ex:Kareo, Office Ally, AdvancedMD, CollabratedMD, eClinicalWorks, Practice Fusion. My experience includes Credentialing Registration, Claims Management, Billing, Collections, Patient Insurance, Data Processing, Integrity of Patient Accounts, Accounts Receivable Management. Regularly provides revenue cycle status including reports, metrics, and presentations to client and management. Resolves escalated reimbursement issues with Payors, Practice, and systems for optimal management of accounts receivable. Responsible for the overall coordination of front office duties to include scheduling, check-in, and co-pay/co-insurance collection.
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    Accounts Receivable
    Customer Service
    Medical Billing & Coding
    Microsoft Word
    Payment Processing
    Call Center Management
    Administrative Support
    Electronic Medical Record
    Microsoft Excel
    Data Entry
  • $10 hourly
    I am the owner and director of IdeasUnlimited, a global support services provider with over 8 years of experience in completing more than 4000 projects in myriad industries. I am very passionate about meeting new people, discussing business ideas, and creating work opportunities for talented individuals to succeed. IdeasUnlimited originated from this fascination with matching the right people to appropriate jobs, providing quality affordable support services so businesses could focus on their core competencies. We provide both 24/7/365 physical call center support services as well as remote workforce support through our remote team from all Europe, North and South America, and South Asia. Our goal is to ensure our support services are a seamless extension of your brand, enhancing productivity and increasing sales. Our services include: • Call Center Support Services • Multilingual Support Services • Virtual Assistant Services • Ecommerce and Backend Support Services • Operations Support Services IdeasUnlimited is working towards a future whereby we provide remote work opportunities to driven and skilled workers from all over the globe, and especially to those who are applying due to a disability or social anxiety, or since they are stay-at-home parents or students. We are gaining momentum towards our goal of promoting and supporting these talented individuals to make the world a better place.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    Cold Calling
    BPO Call Center
    Startup Consulting
    Inbound Marketing
    Management Consulting
    Market Research
    Customer Service
    Project Plans
    Administrative Support
    Call Center Management
  • $15 hourly
    I've been in the business for more than a decade and still counting (customer service, sales, appointment setting, VA). I was exposed to different accounts like credit cards, insurance, telecommunications, MCA and payday loan, credit score check, real estate, VA and sales assistant for an EMR and Buybacks company, lead gen for used mobile homes and RV's, lead qualifier and data entry. My main objective is to give the best quality customer service there is. I am seeking opportunities to improve my skills and knowledge and to broaden my horizon.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    Lead Generation
    Data Entry
    Customer Service
    Electronic Medical Record
    Sales
    BPO Call Center
    B2B Marketing
    Cold Calling
    Call Center Management
  • $10 hourly
    A seasoned and stellar customer experience specialist with over 8 years of experience assisting various service businesses, particularly B2B and B2C SaaS, navigate their growth journey. I understand the unique challenges that come with scaling your operations while maintaining your high standards of quality and customer satisfaction. 🌱What I value — hard work over talent/skills (grind), perseverance and resilience (grit), and attitude for gratitude (growth). 🥳My lifestyle — Books, TED talks, finding fun while learning and family. 🎖️ Client Feedback: 🎖️ "I love how I don't have to ask you to do things, you think creatively and where the need is and jump in and help out!" — Anna S., CFO @ HOMR 🎖️ "I monitor everyone's CSAT weekly, yours is amazing. Keep it up! If I see any improvement possibilities I'll let you know!" — Sebastian B., Customer Support Manager @ Beaconstac 🎖️ "@gio , bundle of thanks for the hard work and dedication. I hope that I’ve been a good mentor for you. I think that you are very talented, sharp minded, ambitious and loveable. The sky is the limit for you. Thanks for everything. " — Tal S., Product Manager @ Nexar ⭐Experience in Process Improvement — Building integrations using native JS programming for Chrome Extension + PaperForm to increase efficiency in real-time data recording — Building a system out of Excel file + Google App Script to efficiently migrate a legacy CRM made out of Google Sheets into a system (Start-up Data Migration) ⭐ Experience in business process outsourcing — 1 year in Healthcare Account based in US, supporting benefit calls, provider claims and disputes, and coverage for Arizona and California — 2 years in Telecommunications company, including sales and technical support (CRM) for television programming, telephone, mobile phone, internet connectivity — 2 years in Back-office support for an interior design app company based in the US, providing support for photo annotation, email support (Zendesk), product research, price validation, and product scrapping. ⭐ Experience in social media content moderation — Worked as an image annotator, content curator for a research company based in Australia, supporting large social media clients. — Certificate training in Facebook Ads and social media management for business ⭐ Experience in Marketing/ Graphic Design — National Competency Certificate holder for Visual Graphics Design with experience in Adobe Photoshop and Illustrator — Freelance digital graphic designer for event posters, product labels, logo, and branding. — Sales and marketing associate for a local distributor of an international company based in Singapore
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Community Moderation
    Management Skills
    Client Management
    Case Management
    File Management
    Incident Management
    Customer Service
    Online Chat Support
    Customer Support
    Data Entry
    Technical Support
    Phone Support
    Graphic Design
  • $10 hourly
    A seasoned professional in the outsourcing industry. More than 10 years of experience. I help businesses maximize customer satisfaction through customer service initiatives and dynamic team leadership. My expertise lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. I have developed a strong skill set including in-depth customer handling expertise. I am eager to make full use of this larger working environment. Lets Talk!
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    Asana
    Online Chat Support
    Email Support
    Pipedrive
    Customer Service
    Cold Calling
    Zendesk
  • $12 hourly
    Thank you for checking out my profile. I am an all-in-one solution you've been looking for. A highly qualified, competitive individual with a strong background in Customer Service, Customer Support, Telemarketing and Appointment Setting is what your company needs. I pride myself on being reliable, creative, versatile, a problem solver and being able to take directions well. I put extra value on meeting tight deadlines, delivering superior performance and going beyond expectations. Below are some of my clients' feedback: "Eyslee is a amazing appointment setter! I wish I could find ten more just like her! 👏👏" "Eyslee is the dream employee to have on any team. She was very patient, a self starter and has gone above and beyond my job description. She became very involved in the job, easily moved around in the company" "Eyslee great person to work with on any projects. Follows directions and get the job done very well. Fast-learner and professional." "Kay is a very competent customer service agent who works well with minimal supervision. Her ability to handle many calls from US customers without an accent makes her a very valuable A+.... Highly recommended." I handled variety of accounts such as Financial, Banking, Telco, Human Resources, Order Taking and Debt Collections when working in the BPO industry. Clients that I worked with were from the US, UK, Australia and Asia. I have been focused on helping customers and providing suitable solutions and support from the day I started working locally to working remotely from home. My Specializations are: -Customer Service/Customer Support -Telephone Answering Service -Chat Support -Email Handling -Telemarketing -Appointment Setting I have been doing quality Customer Service, Telemarketing and Appointment Setting thru Upwork for the past six years, handling massive calls per day while doing administrative tasks. I have a strong interpersonal skill, a pleasant phone demeanor and a highly developed sense of organization. Here are some of my Technical skills: -CRM Tools (Hubspot, Zoho, Fresh sales, Zendesk, etc.) -MS Office (Word, Powerpoint, Excel, Skype, Outlook)/Office 365 -Google Chrome (Google Drive, Google Sheet, Google Calendar) -Microsoft Edge -Dialer Systems (Mojo, Phone Burner, Ring Central, Kixie, Grasshopper, Aircall, Leadsrain.) My 16 years of work experience helped me become more mature and independent in facing challenges and resolving them easily. I am now more flexible and analytical while doing things with passion, enthusiasm and professionalism. Ultimately, I’ve learned a lot from the job experiences I have had and I’m looking for the next step where I can continue to grow, excel and use the skills I’ve honed at a company I love.
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    Phone Support
    Online Chat Support
    Administrative Support
    Staff Recruitment & Management
    Google Search
    Data Entry
    Customer Service
  • $15 hourly
    Hi! Thank you for taking a look at my profile. I'm a young fresh professional freelancer looking forward to working on your project. I have longtime experience working and dealing with office administrative tasks and functions. I'm a goal-oriented professional with excellent writing, editing, and proofreading skills. In every project I accept, I pour all my time and skills to provide only the best results, making use of an acute sense of judgment and managing projects from beginning to end. I'm experienced in customer service and sales (Spanish/English). The combination of a good understanding of computer science and popular administrative softwares, my constant desire of producing and delivering always the best results and the ability to adjust with ease to new challenges and learn what there is to learn makes me a great option for your project. Reach out to me and let's discuss details! Thank you!
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    Content Marketing
    Call Center Management
    Social Media Management
    Google Workspace
    Administrative Support
    Sales
    Microsoft Excel
    Cold Calling
    Microsoft Publisher
    Translation
    Microsoft Word
    Adobe Photoshop
    Customer Service
  • $45 hourly
    Hi, I'm an experienced and certified Microsoft Teams voice & video engineer with a demonstrated history of working in the IT industry. As a Project Engineer i'm implementing, configuring and troubleshooting Microsoft Teams voice & video ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams room systems
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Session Initiation Protocol
    Phone Communication
    VoIP Administration
    Microsoft Power Automate
    Mitel
    VoIP
    VoIP Software
    Skype For Business
    Microsoft Teams
    PBX
    Skype
    Call Center Management
    Office 365
  • $30 hourly
    • Experienced Sales and Customer Care Service Representative with 12 years of professional expertise. Committed to enhancing the evolving customer lifecycle and elevating customer satisfaction to drive retention and expand customer account base. Proven success in exceeding quotas and pursuing business account opportunities
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Call Center Management
    Typing
    Social Media Marketing
    Cold Calling
    Slack
    Customer Relationship Management
    Zendesk
    Administrative Support
    Inventory Management
    Microsoft Excel
    Data Entry
    Google Workspace
  • $68 hourly
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Customer Service
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • $10 hourly
    Financial Adviser with 2+ years of Customer Service experience with JP Morgan & Chase Co. Always hitting metrics and consistent on becoming Top Agent. Subject Matter Expert for 2+ years of Maintenance Associate with Realpage Philippines Inc. I have always reached a number of promoter surveys 60 below each day. Customer Support Specialists 6+ months with Airbnb Received awards as a Top Agent I also worked with oDesk before as a Data Entry Specialist, web editor, and outbound agent. I was also a Virtual Assistant with Airbnb and Booking.com. My tasks were specifically to answer all phone calls and listen to any voicemail or missed calls. Check messages for Check-ins and Checkouts have been sent out to all guests. Check for any upcoming Bookings that have been sent reminders about registration and are still unpaid. Contact the guest by phone and see if I can assist them to finalize their payment. Approve booking requests and reservations. Coordinate and schedule cleanings and maintenance repairs as needed. Leave reviews after each guest checks out. We use Beds24 to manage listings on their Airbnb account.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Customer Support
    Phone Communication
    Google Workspace
    Customer Service
    Human Resource Management
    Ecommerce
    Ecommerce Order Fulfillment
    Purchase Orders
    Order Fulfillment
    Shipping & Order Fulfillment Software
    BPO Call Center
    Technical Support
    Software Maintenance
    Call Center Management
    Data Entry
  • $20 hourly
    I am an experienced customer service and sales manager representative. My primary skills are lead customer service, sales, and telemarketing. I have multiple years in this field, working along side with Kirby Vacuum's customer service and more recently Facebook marketing sales. I excel in talking to customers and selling products as well as quality assurance.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Customer Support
    Receptionist Skills
    Telemarketing
    Email Marketing
    Sales
    Customer Service
  • $20 hourly
    With more than 11 years of experience in the BPO (Call Center) Industry and more than 8 years of experience as a Senior Operations Manager, I've managed a starting program that grew to more than 300 seats. I am a reliable and hardworking professional that can give you a high-quality service, be it in Appointment Setting, Lead Generation, Technical Support, Customer Service, Chat, or Email support. Aside from my corporate experience, I’ve also helped in growing 3 startup Call Centers from scratch until they grew to 40 headcounts supporting Customer Service and Appointment Setting from hiring, training, scheduling, creating processes and giving support in production and coaching. I’ve also worked as a Project Manager of a COO where I handled multiple projects in a Virtual setting (Work from Home). I managed and hired developers, VAs and other resources to help out with my Client's business. I also helped in growing a solar startup company and managed appointment setters as the Call Center Director. Additional Skills: Project Management, Email Management, inbound/outbound calls, process creation, and management for startup and ongoing business, schedule/time management, advanced data entry, ticket creation using multiple tools, Job posting, Job Application/Hiring Management (process, interview, recommendation, and hiring), Basic WordPress Management, Management of Solar Appointment Setters. Solar startup. Tools Used: MS Dynamics CRM, ClickUp, Todoist, Asana, Trello, Autotask, Microsoft Office 365 (including Planner, Outlook, Word, Excel, Powerpoint, OneNote, Teams, OneDrive, Sharepoint), Google Suite, Slack, Shopify, Gorgias, LiveAgent, Zendesk, TextExpander, Activtrak, GoHighLevel, Vici Dialer.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Data Scraping
    Appointment Setting
    VICIDIAL
    ClickUp
    Data Mining
    Cross Functional Team Leadership
    Agile CRM
    Business Operations
    Leadership Development
    Project Management
    Customer Service
    Leadership Skills
    Call Center Management
    Zendesk
    BPO Call Center
  • $16 hourly
    Hello ! Mon profil ➡Assistant virtuel hors paire et polyvalent. Expert en communication digitale Facilitateur de réussite🍀 Mes compétences ➡ 💫 Maîtrise de tout les outils et CRM de gestion, Expert en Vente, Gestion clients, Marketing digital, Prospection🔥 MOI ➡️✨Professionnel, intègre et expérimenté. Ma mission est de faire valoir mes compétences et mon expertise au service de mes clients. Mes caractéristiques➡ Réactif, Relationnel, Organisé, Méticuleux, passionné, compétent 🎖️ Hâte de travailler avec vous et de réussir ensemble 🤝 Contactez moi ça !
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Telemarketing
    Call Center Management
    Phone Communication
    B2C Marketing
    Prospect Research
    Phone Support
    Email Copywriting
    Sales
    Sales & Marketing
    Client Management
    Cold Calling
    Digital Marketing
    Data Entry
    French
  • $15 hourly
    Good Day! My name is Cyd Therese Padua, 29. I started working since I was 18, with my 10 years of experience, I’ve honed my organization and multi taking skills and gained a variety of experience that I’m confident will help me contribute significantly to your team. I have worked for a US moving company before as Virtual Assistant responsible for the day-to-day administrative support. I have honed my skills with that experience. I have also worked for private companies like, turbotax, Intuit and Mcafee. I have also worked for a Comparison Website company who helps customers to make better decisions. Given the opportunity, I believe I can achieve similar results and help your company achieve your main goal. To help the company and provide an exceptional Customer Support experience is what I can offer. I am patient, hardworking, detail-oriented and open for new learnings are my keys for providing quality service. I have been a part of the largest BPO Company in the Philippines since 2012. My career growth started from being a customer service and technical specialist for a U.S. tax preparation software. I have also been a sales and retention agent for an antivirus software then to a Subject matter Expert (SME) apprentice for a business accounting software with 5-10 phone reps in my team. Few of my job descriptions entail license registration, account maintenance, processing refund request, order and billing inquiries, processing of orders and basic troubleshooting. I have also worked for a moving company as an Executive Assistant for 6 months. I have consistently excelled and awarded for a good performance. I always make sure that everything is settled and scheduled before my day ends. Time is sacred to me. I assure you that I can deliver quality service within the timeline set and given to me. I have an experience navigating and or using the below platforms and tools: Wordpress Salesforce Siebel Quickbooks HasOffers Slack SEO ahrefs PandaDoc Jira / Confluence Zendesk Shopify ShipStation
 Gladly Laravel Iam well experienced in using Microsoft Office.
 Microsoft Office Excel
 Microsoft Office Word Microsoft Office Power Point Microsoft Office Outlook
 Microsoft Office Note

 I have experience in navigating mostly in Wordpress, used this tool in helping the company to maintain an updated information and changing formats in order to be aligned as a company. I am experienced and I am eager to learn to use new tools that would get the job done for me and for the company.

 I make sure to provide top quality service for various task related assigned to me. Be it for technical issues, account information issues and much more. I am very efficient in implementing what’s good for the company and for customers
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    HubSpot
    Customer Support
    Salesforce CRM
    Customer Retention
    Customer Service
    Laravel
    Oracle Siebel
    HTML
    PandaDoc
    Zendesk
  • $10 hourly
    Hello, my name is Gabriela Y. I'm a Sales manager, Sales Inventory and staff management. I worked in Sales Area and giving support to customers in a Clothing Store during 5 years. I always be able to assistance in all process of your company that will be required, look for quick and easy solutions in any task.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Sales Leadership
    Customer Support
    Zendesk
    Sales Management
    Sales & Inventory Entries
  • $10 hourly
    Dedicated and results-driven professional with a passion for leadership and management. Seeking a challenging role in the call center, or customer service industry, where I can leverage my coaching and effective feedback skills, team management expertise, critical thinking, data management, and time management abilities. With a track record of achieving results through team leadership and problem-solving, I am committed to driving success within the organization while nurturing individual development and goal attainment.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Community Management
    Social Network Administration
    Translation
    Virtual Assistance
    Marketing
    Customer Experience
    BPO Call Center
    Coaching
    Leadership Development
    Data Entry
    Customer Service
    Internal Reporting
    Microsoft Excel
    Data Analytics
    Call Center Management
  • $20 hourly
    Looking for a real specialist in a Contact Center World? I'm always happy to help and apply all 10 years of my Call Center experience! I'm a reliable, enthusiastic and hardworking person. I've started as a regular Customer Service agent and achieved a WFM(Workforce Management) Team Manager position. Throughout this path, I had a chance to work as a Sales Agent, a Customer Service Team Manager, started a "Follow Up" Team from the scratch (including handbook development) Finally, I've built a Workforce Management Team and had been running this Team as a Manager for around 5 years.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Microsoft Excel
    Data Analysis
    Technical Support
    Customer Service
    BPO Call Center
    People Management
    Customer Support
    Sales
    Analytics
    Call Center Management
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