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Rating is 4.9 out of 5.
4.9/5
based on 726 client reviews
  • $70 hourly

    • 5.0/5
    • (67 jobs)
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Call Center Management
    Business Analysis
  • $138 hourly

    • 5.0/5
    • (126 jobs)
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
    Call Center Management
  • $79 hourly

    • 5.0/5
    • (142 jobs)
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    Avaya
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
    Call Center Management
  • $20 hourly

    • 5.0/5
    • (23 jobs)
    Looking for a real specialist in a Contact Center World? I'm always happy to help and apply all 10 years of my Call Center experience! I'm a reliable, enthusiastic and hardworking person. I've started as a regular Customer Service agent and achieved a WFM(Workforce Management) Team Manager position. Throughout this path, I had a chance to work as a Sales Agent, a Customer Service Team Manager, started a "Follow Up" Team from the scratch (including handbook development) Finally, I've built a Workforce Management Team and had been running this Team as a Manager for around 5 years.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Microsoft Excel
    Data Analysis
    Technical Support
    Customer Service
    BPO Call Center
    People Management
    Customer Support
    Sales
    Analytics
    Call Center Management
  • $60 hourly

    • 4.9/5
    • (21 jobs)
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Hardware Troubleshooting
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • $15 hourly

    • 3.9/5
    • (7 jobs)
    With over 8 years of rich experience in sales and training, I bring a blend of leadership, customer service excellence, and operational versatility to the table. My journey has been marked by: Proven Leadership: Successfully managed and mentored a team of sales representatives, leading to a remarkable 130% increase in sales. My strategic approach in sales management, coupled with effective training programs, has consistently driven growth and team success. Expertise in Business Development & Sales: Specializing in outbound prospecting and lead qualification, I have a solid track record of generating new business and building lasting client relationships. Customer Service Excellence: Skilled in handling customer-related escalations across Email, Live Chat, and Social Media, ensuring top-tier client satisfaction and effective account management. Diverse Professional Roles: My experience spans various roles, including Business Development Representative, Sales Executive, Appointment Setter, Telemarketer, Virtual Assistant, and more, showcasing my adaptability and commitment to diverse business needs. Effective Communication & Problem-Solving Skills: Excellent in both oral and written communication, I thrive in environments requiring quick learning and growth. My integrity, loyalty, and adherence to work ethics have enabled me to interact effectively across all organizational levels. Administrative & Information Management: Proficient in data/research entry and administrative tasks, I bring order and efficiency to complex processes. Eager to bring my diverse skill set and leadership experience to your team, I am committed to delivering excellence and driving success. Let's collaborate to achieve outstanding results together!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Promotional Products
    Administrative Support
    Customer Satisfaction
    Customer Retention
    Customer Care
    Customer Support
    Business Management
    Customer Service
    Sales Leadership
    Business Operations
    Sales Operations
    Executive Support
    Sales Management
    Call Center Management
    Customer Service Training
  • $10 hourly

    • 4.1/5
    • (21 jobs)
    Financial Adviser with 2+ years of Customer Service experience with JP Morgan & Chase Co. Always hitting metrics and consistent on becoming Top Agent. Subject Matter Expert for 2+ years of Maintenance Associate with Realpage Philippines Inc. I have always reached a number of promoter surveys 60 below each day. Customer Support Specialists 6+ months with Airbnb Received awards as a Top Agent I also worked with oDesk before as a Data Entry Specialist, web editor, and outbound agent. I was also a Virtual Assistant with Airbnb and Booking.com. My tasks were specifically to answer all phone calls and listen to any voicemail or missed calls. Check messages for Check-ins and Checkouts have been sent out to all guests. Check for any upcoming Bookings that have been sent reminders about registration and are still unpaid. Contact the guest by phone and see if I can assist them to finalize their payment. Approve booking requests and reservations. Coordinate and schedule cleanings and maintenance repairs as needed. Leave reviews after each guest checks out. We use Beds24 to manage listings on their Airbnb account.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Customer Support
    Phone Communication
    Google Workspace
    Customer Service
    Human Resource Management
    Ecommerce
    Ecommerce Order Fulfillment
    Purchase Orders
    Order Fulfillment
    Shipping & Order Fulfillment Software
    BPO Call Center
    Technical Support
    Software Maintenance
    Call Center Management
    Data Entry
  • $25 hourly

    • 5.0/5
    • (9 jobs)
    My services include but are not limited to the following: ✔️ Responding to customer inquiries via email, phone, or chat. ✔️ Providing customer support and addressing customer concerns in a timely and professional manner. ✔️ Scheduling appointments, meetings, and travel arrangements. ✔️ Managing social media accounts and other online platforms. ✔️ Lead generation and more! I'm dedicated to providing my clients with the best possible experience, and I'm always striving to exceed their expectations. I'm committed to meeting deadlines and delivering work that is accurate, professional, and of the highest quality. Contact me to leverage my expertise for your project's success. Let's elevate your operations together. ☎️
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Email Marketing
    Time Management
    Customer Satisfaction
    Multitasking
    Virtual Assistance
    Scheduling
    Phone Communication
    Customer Service
    Customer Support
    Email Support
    Phone Support
    Zendesk
    Spanish
  • $15 hourly

    • 4.0/5
    • (1 job)
    I am a top-performing sales agent at an inbound call center, selling electricity for a leading retail electric provider in Texas. Based in El Salvador, I lead in sales and work in a special department dedicated to electric vehicle and solar panel owners. With extensive experience and a proven track record in upselling, I consistently exceed targets and deliver outstanding results. Key Strengths: - Expert in selling and upselling electricity plans - Specialized in electric plans for EVs and solar panels - Highly competitive and goal-oriented Achievements: - Consistently top seller in my team - Successfully managed and closed high-value sales projects - Recognized for exceptional sales performance and customer satisfaction Education and Training: - Comprehensive training in sales techniques and customer service - Continuous professional development in the energy sector I am dedicated to providing clients with the best solutions and ensuring their satisfaction. Let's work together to achieve your energy needs and goals.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Sales Call
    Customer Experience
    BPO Call Center
    Coaching
    Leadership Development
    Customer Service
    Call Center Management
  • $55 hourly

    • 5.0/5
    • (47 jobs)
    Hi, I'm an experienced and certified (MS700-MS720-MS721) Microsoft Teams Phone & Rooms engineer. I'm implementing, configuring and troubleshooting Microsoft Teams Phone & Rooms ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams Rooms systems
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Session Initiation Protocol
    Phone Communication
    VoIP Administration
    Microsoft Power Automate
    Mitel
    VoIP
    VoIP Software
    Skype For Business
    Microsoft Teams
    PBX
    Skype
    Call Center Management
    Office 365
  • $29 hourly

    • 4.9/5
    • (160 jobs)
    Do you want to grow your business with industry-best practices tailored to your unique business needs, led by the best expert on this platform? Are you ready to elevate your revenues to unprecedented heights through the power of effective digital marketing? You're in the right place. My 10 years of expertise in Digital Marketing can be summarized in these numbers: Over $50M+ generated for our clients, With approximately $10M+ spent on advertising, including Meta Ads, Google Ads, and other social media platforms (TikTok Ads, LinkedIn Ads, Snapchat Ads). The results of our clients are impressive, with ROAS exceeding 20. Evidence can be found in my portfolios. My multi-platform approach, including campaigns on YouTube and Google, has helped clients achieve Return on Investment exceeding 10. I also manage Virtual Assistance services. I have a team, an agency, and a call center, enabling me to support your business from strategy development to after-sales service management. Let our team handle the complexities of digital marketing for your business. We’ll collaborate with you to identify the most effective services and optimize your reach across all channels. Our expertise includes: • Meta Ads ( Facebook, Instragram, Whatsapp ) • YouTube Ads • Google Ads • TikTok Ads • SEO • Video Editing • Telemarketing • Telesales • Customer Service • Multilingual Contact Center Services • Phone Support • Chat Support • Cold Calling • Virtual Assistance • Social Media Management • Other Webmarketing Why work with me and my team? • Over 10+ years of proven experience • Customized, best-fit solutions • Regular updates and reviews • Frequent check-ins and progress evaluations • Data-driven strategies only • In-depth industry analysis to understand your business and audience • Unique, scalable creatives that stand out I want you to know that what matters to me is the quality of relationships, and money comes next. I took my time to build this on Upwork. I am aware that nothing is impossible if you are determined to do better and improve. If you share this philosophy, then I am your perfect partner. Ready to unlock the full potential of your business? Feel free to contact me now to discuss, and let's take your success to new heights together. In French 🇫🇷 %%%%%%%%%%%%%%%% En tant que natif francophone, je suis parfaitement qualifié pour vos projets en français. Je suis le collaborateur idéal pour vous aider à générer plus de prospects et augmenter vos ventes. Ensemble, faisons passer votre business au niveau supérieur !
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Digital Marketing Strategy
    Social Customer Service
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    Call Center Management
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
  • $15 hourly

    • 5.0/5
    • (42 jobs)
    🏆🏆🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 by Upwork (𝗧𝗼𝗽 𝟯%) 🏆🏆🏆 ✅ 30 Five Star Client Reviews and Counting ✅ 13,000+ hours and still counting ✅ 100% Job Success Score (Client Satisfaction Ratio) ✅ 100% Client Recommendations ✅ 15+ Years Of Experience Hello! I'm Leif Brian Margallo, and I bring over a decade of diverse professional experience to the table. I started my career as a Customer Service Representative at ePLDT Ventus in April 2007, where I honed my customer-centric skills and developed a strong foundation in communication. My journey then led me to Callbox Inc., where I served as a Sales Associate for 1 year and 3 months. During my time in Iloilo City, Philippines, I embraced the world of sales, learning the art of persuasion and relationship-building. In 2011, I embarked on a new adventure as the CEO/Founder of Virtual Workforce Professionals (VWP). For over 12 years, I've been wearing multiple hats as an Agency Owner, Business Development Manager, and Project Manager. This entrepreneurial journey has been incredibly fulfilling, allowing me to thrive in a dynamic business environment. My experience further expanded when I joined nClouds Inc. as a Customer Success Manager back in March of 2020. As I gained experience I was promoted as an AWS Program Administrator in January 2023. I've been actively contributing to the company's growth and success in the cloud computing industry. Education-wise, I hold a Bachelor of Science in Information Technology from Iloilo Science and Technology University, where I laid the foundation for my technical expertise. My commitment to staying at the forefront of industry trends is evident in my certifications. I'm an AWS Partner: Migration Ambassador and also hold an AWS Certified Cloud Practitioner through Amazon Web Services. I've also invested in my personal development, completing courses such as "Developing the Leaders Around You" through The John Maxwell Team and "LinkedIn Marketing, Lead Generation & B2B Sales" on Udemy. With a rich blend of customer service, sales, entrepreneurship, and AWS experience, I am well-equipped to tackle a wide range of projects. Let's collaborate and make your vision a reality!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Outreach Strategy
    Outbound Sales
    Account Management
    Lead Generation
    Customer Support
    Email Marketing
    Project Management
    Customer Service
    Data Entry
    Email Communication
    Administrative Support
    Telemarketing
    Call Center Management
    Email Support
    Phone Support
  • $11 hourly

    • 4.6/5
    • (2 jobs)
    I'm a Customer Service Representative with over 8 years experience in Assisting clients all over the world virtually. I work well as part of a team or individually and whether you are looking for someone to join your team part time or full time I can help you get closer to your objective in making your clients happy with the services I provide. -I'm experience with Microsoft Word, Excel, PowerPoint and Teams. -Additionally, I have experience with G Suite, Slack and CRM -I'll converse with your clients via Email, Chat or Phone in a professional manner and provide them with quality services from Start to finish. -I believe that for a company to excel, communication is a major factor; So let's keep in touch!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Virtual Assistance
    Customer Support
    Business Management
    Accounts Payable
    Email Communication
    Phone Communication
    Data Entry
    Payroll Accounting
    Customer Service
    Administrative Support
    Phone Support
    Payment Processing
    English
  • $50 hourly

    • 4.6/5
    • (189 jobs)
    I’m a skilled IT professional with 8+ years of experience in VoIP field and I have a Bachelor in Information Technology Skills 3CX (From Version 16-18 -20 ) old Elastix as well IP Phones (Grandstream, Yealink, Cisco, Polycom and more) FreePBX, Elastix Twilo, Flowroute, Nexmo ViciDial RingCentral CRM Support Amazon Connect Microsoft Teams GrandStream PBX Five9
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Call Center Management
    FreePBX
    Helpdesk
    VoIP Administration
    WebRTC
    Google Workspace Administration
    Linux System Administration
    System Administration
    Customer Support
  • $200 hourly

    • 5.0/5
    • (8 jobs)
    I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    VoIP
    System Configuration
    inContact
    Administrative Support
    Automated Call Distribution
    Chatbot Development
    Business with 100-999 Employees
    Business with 10-99 Employees
    Call Center Management
    English
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    🔥Highly Reliable🔥📌Currently HEALTHCARE Agency Scheduling Coordinator🔥📌Experienced as WORKFORCE Rostering Manager📌DEPUTY Scheduling Platform Expert📌Seasoned Customer Service📌Sales📌Scheduling Coordinator📌Senior Appointment Setter📌Administrative Assistant📌Call Center Trainer📌Call Center Account Manager🔥 📌 An accomplished entrepreneur with experience in owning and operating a small-medium enterprise in the Philippines, I bring a rich background encompassing diverse roles in sales, customer service, teaching, and training. Over the years, I've finely tuned my skills, consistently adopting an owner's perspective to deliver exceptional results. Committed to surpassing expectations, I am poised to add substantial value to your organization.📌
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    HR & Recruiting Software
    Intuit QuickBooks
    Workforce Management
    Deputy
    Call Center Management
    Technical Support
    Phone Support
    Administrative Support
    Scheduling
    Ecommerce Order Fulfillment
    Appointment Setting
    Sales
    Light Bookkeeping
    Customer Service
    Virtual Assistance
  • $25 hourly

    • 4.7/5
    • (102 jobs)
    ⭐⭐⭐⭐⭐ Every successful business begins with one person and a vision. Inevitably, that vision must segue to a strategic plan and focused execution. I’m a project manager and a marketing strategist working with companies in the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in crafting powerful brand identities for new and existing brands in B2B and B2C markets. In addition to that, I also carry a decade of experience in Customer Service, Sales, Marketing and Web Development. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Social Media Management
    Online Chat Support
    Administrative Support
    Email Marketing
    Customer Support
    Corporate Brand Identity
    Call Center Management
    Outbound Sales
    Data Entry
    B2C Marketing
    Email Communication
    Telemarketing
    Real Estate
    B2B Marketing
  • $75 hourly

    • 4.9/5
    • (147 jobs)
    Hi, my name is Chris and I am a sales, marketing, and lead generation expert with over 20 years of industry experience. I am in the top 3% of experts here on Upwork. Throughout my career, I have successfully increased the revenues of several tech companies and have raised millions in venture capital. I also have 2 successful exits under my belt, so I have already been where you want to take your company. For six years, I owned a consulting firm where I advised on and executed successful sales/marketing campaigns for companies like Ford, Mazda, 24 Hour Fitness and others to increase revenues through the implementation of proven methods. Recently, I helped a business go from 6K a month to 140K a month by optimizing their sales funnel and sales methods (see reviews). For another company, I helped them increase their sales by 55% in 2 months with an optimized marketing plan. I am confident in my ability to help you achieve your goals. I will help you understand your customer's journey, your sales process, your sales funnels, marketing automations, and user experience. This increases sales and conversions every time. Some examples of what I can do for your organization: * Set up your Sales and Marketing Teams and Departments. * Perform an audit of your current Sales and Marketing process to streamline and improve. * Write and/or edit your Copy for SEO, email sequences and pitch decks. * Recruit, hire and train your Sales Team. * Set up and manage a Call Center. * Set up Customer Support Department and train Staff. * Manage, motivate and coach your Sales Team remotely. * Create a Lead-Gen System and create your Online Marketing Strategy. * Recommend the best Tech Stack for your Sales Dept, Marketing Dept and Customer Support Dept. * Write Sales Scripts, Business Plans, Marketing Copy, emails, Drip Campaigns, Training Manuals, Executive Summary, etc. * Help with your investment raises by writing a PPM, SEC Filings, designing Sales Collateral, etc. * Expert at Ad Words, Performance Max, ChatGPT, SEO, Sales Force, Zoho, Hubspot, Hootsuite, Pipedrive, Active Campaign, Jasper.ai, SurferSEO, Copy.ai, Apollo, Woodpecker, Expandi, Justcall.io, Luscha.co, ConvertKit, SalesMind.ai, Facebook, Indeed, LinkedIn, Social Selling, SPIN Selling, Cold Calling, Print Ads, Direct Mail, etc. Some of my achievements are: * I've sold over $300M in SaaS, Enterprise products, services and investments. * I've written a book on sales that sold several thousand copies, "21st Century Sales: Fast Forward" available on Amazon and Google Books. * I’ve been a VP of Sales/Marketing for 2 public companies where I more than doubled revenues for both. * I've been a guest of "The B2B Growth Show" that's had Gary Vaynerchuk, Simon Sinek, and Noah Kagan as guests. * I've written 30 sales blogs that can be seen on LinkedIn. * My SSI Score is an 81 or top 1%. * My EQ score is a 131 or top 2%. * I've developed my own sales techniques like "Speed to Lead," "The 10 Point Touch," "The R.I.G.H.T Method," "Compassionate Sales," and others. * I've hired and trained over 1,000 BDRs. * I've more than doubled revenues for 6 organizations. * I'm a Marketing, Lead-Gen and Social Selling Expert. * Top Rated Plus on Upwork which represents the top 3%.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Website Copywriting
    Sales Presentation
    Business Management
    Software
    BPO Call Center
    Call Center Management
    B2B Marketing
    Content Writing
    Marketing Presentation
    Outbound Sales
    Sales
    Enterprise Software
    SaaS
    Brand Positioning
  • $25 hourly

    • 4.7/5
    • (138 jobs)
    "Top Rated Plus with over 10 years of Experience working through Upwork" I am an Expert in Lead Generation, List Building, Web Research, and Data Entry Specialist with over 17+ of expertise in this industry. I can create a comprehensive, accurate, and targeted lists for various business needs, then gathering, analyzing, and presenting data from diverse online sources. I also specialize in both B2B and B2C lead generation strategies, as well as doing market research, data collection, and competitive analysis, providing businesses with the insights they need to make informed decisions. My expertise lies in data collection, lead generation, and contact research. I aim to provide high-quality lists that help businesses reach their target audience effectively and efficiently. My commitment to accuracy and detail ensures that you get reliable and actionable information every time. Key Skills: LinkedIn Lead Generation CRM Management (Salesforce, HubSpot, etc.) Market Research & Data Analysis Targeted List Building Data Collection and Analysis Market Research Keyword Research Data Verification Data Entry and Management Data Collection Lead Generation Contact Research Email List Building CRM Data Entry Market Research Data Scraping and Extraction Database Management LinkedIn Research Data Verification and Validation Tools: Google Spreadsheet, Excel, LinkedIn Sales Navigator, UBOT, Local Scraper, ZoomInfo, Adapt.io, Apollo.io, Outreach.io, HubSpot, Neverbounce, Hunter.io, Snov.io, Lusha, LeadIQ, Zoho CRM, Salesforce, Beenverified, HubSpot, Whitepages, Adobe, Photoshop Why Choose Me: Accuracy and Detail: I ensure all data collected is accurate, up-to-date, and relevant to your business needs. Efficient Processes: My streamlined list-building processes save you time and provide you with high-quality leads quickly. Customized Solutions: I tailor my list-building strategies to meet your specific requirements and target audience. Reliable Results: Consistently delivering reliable and actionable data that helps you achieve your business goals. Let's Connect: Need accurate and targeted lists to boost your marketing and sales efforts? Let’s discuss how I can help you gather the data you need. Contact me for a consultation or to get started on your next project!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Web Design
    Direct Marketing
    Advertising
    Call Center Management
    Telemarketing
    Sales Lead Lists
    Lead Generation
    Data Mining
    Data Entry
    SugarCRM Development
    UBot Studio
    CRM Software
    Zoho CRM
    Data Scraping
    Data Extraction
  • $50 hourly

    • 5.0/5
    • (29 jobs)
    Customer Oriented, Fast Learner, Adaptable to changes, Proactive, Management Skills, Good Communicator
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Business Operations
    Customer Service Analytics
    Customer Satisfaction
    BPO Call Center
    Quality Control
    Translation
    Training
    Project Management
    Training & Development
    Customer Service
    Customer Service Training
    HR & Business Services
    Call Center Management
  • $20 hourly

    • 4.5/5
    • (13 jobs)
    ⭐⭐⭐⭐⭐ "I highly recommend Thulani. He is extremely motivated and enthusiastic, which helps him consistently produce high-quality work. Thulani is a team player and is always willing to go above and beyond to ensure the success of the project. Thulani is a valuable asset to any team and I have no doubt he will continue to excel in his work." ✅ I'm an IT Support professional with a strong background in computers, networking, IT Support, Web development, and Systems administration. I am a highly energetic individual who is self-driven and passionate about technology. I love solving problems. I have an ingrained culture of excellence, and I enjoy producing high-quality work. I take ownership of my work and always produce excellent results so that when I stop to look at my work, I can smile and be proud. ✅ I love learning and figuring things out! When I am in doubt, I will always be prepared to let you know when I don't have all the answers and need to get more information. I have enjoyed some great successes in Technical Support and CRM implementation in all my previous projects. 🏆 Reviews and feedback from high-profile clients 🏆 The client reviews below describe the work quality and value you can expect from working with me. ⭐⭐⭐⭐⭐ "I highly recommend Thulani. He is extremely motivated and enthusiastic, which helps him consistently produce high-quality work. Thulani is a team player and is always willing to go above and beyond to ensure the success of the project. Thulani is a valuable asset to any team and I have no doubt he will continue to excel in his work." "Thulani is an incredible developer. He built out our entire CRM from scratch - a CRM that we will use to process thousands of real estate transactions. His familiarity with technology was a godsend. I have worked with many developers as a Cybersecurity Engineer, and I have not found someone as dedicated and eager to learn as Thulani. Thulani is a true professional. He will undercharge and over-deliver. His value is priceless, and I look forward to hiring him for all my future technical projects."🏆🏆🏆 "Having worked with Thuts for 3 years during part of his training, I have no doubt about his Technical competencies (ranging from hardware, network, software and general user support). Hard-working, passionate, humble, precise, smart and professional are some of the words I can use to define what Thuts is made-up of. He is quite engaging and sounds in soft skills. 🏆🏆🏆 ✅I have three years of experience in Tech Support (I continue to learn and grow daily). I have been supporting companies and individuals with Microsoft desktop computer and server Operating system issues for years onsite and remotely using TeamViewer and other Remote Desktop support tools. ⭐ What I can bring to your Team/project ⭐ ✅ If your are looking for a person with excellent interpersonal skills, a great communicator, a trainer who loves working with people and enjoys solving their problems, I am your man! ✅ Great experience working with both large and small online teams. ✅ Good understanding of IT security best practices and Agile principles ✅ Ability to quickly troubleshoot issues and identify query pain points in your online systems ✅ 24/7 ultra-reliable communication: you will always be aware of the project status ✅ Someone who cares about helping you succeed and bringing value to your business ⭐ Why choose me over other freelancers ⭐ ✅ Over-Delivering: This is Core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in my work and always want to produce high-quality work I can look at and be able to smile. ✅ Resilience: For any issue that my clients face, I attack them and find a solution. Some core skills include but are not limited to: ======================= # Windows Active Directory/ DNS/DHCP✅ # Office 365 Setup ✅ #CMS Management✅ # Google Workspace Administration✅ # Windows Server 2016/2019/2022✅ #Remote Technical support✅ #Wordpress Administration✅ #VPS and Web Server /cPanel Administration✅ ================== Development and Automation ================== #PostgreSQL | SQL #RESTful APIs #Javascript | HTML | CSS | PHP ================== CRM / Morden Stack✅ ================== # HubSpot #Zendesk #DialPad #Trevor.io #GoHighlevel #Jira Atlassian #Ring Central #Tawk To #Asana #Zapier #Twilio #Slack #Intercom #Front #Mix Panel #DataDog #Sentry ================== I am based in GMT+2 but have a flexible working schedule. I am looking forward to being a part of your team!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Remote IT Management
    Google Workspace Administration
    Windows Server
    User Technical Training
    Windows 10 Administration
    CRM Software
    System Administration
    Business with 10-99 Employees
    System Maintenance
    End User Technical Support
    Microsoft Active Directory
    Helpdesk
    Tech & IT
    System Configuration
    Technical Support
  • $20 hourly

    • 4.9/5
    • (15 jobs)
    Hello Upworkers, My expertise lies in the ability to provide versatile services in variety of fields. I can offer you my skills as in: Business Developer Representative Project Management Customer / Technical support Translation & Localization Recruiting & Sales AI Trainer I have in dept understanding of business structure in Central Europe as well as experience in negotiating with people of different cultures and backgrounds all over the world. I am dedicated to ones purpose once hired. I am well acquainted with CRMs, ATSs and supporting programs for each field. (HubSpot, LinkedIn Recruiter, Service-Now, LiveChat, FreshDesk, GreenHouse) Looking forward to working with you Sincerely, MH
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Data Entry
    Adobe Flash
    Outreach Strategy
    Business Development
    Slovak to English Translation
    Visual Basic for Applications
    Administrative Support
    Sales Leads
    Recruiting
    Voice Recording
    ReadyTalk
    Answered Ticket
    Sales Development
    English to Slovak Translation
    Czech to English Translation
    Online Chat Support
    Email Communication
  • $10 hourly

    • 4.3/5
    • (15 jobs)
    With 7 years of customer service experience, including 6 years specializing in training and development, I bring valuable expertise to enhance your team. As a high-energy facilitator, I excel in virtual training environments and thrive on data-driven problem solving. In my previous role, I successfully handled new hires, providing them with comprehensive training and support during their critical onboarding period. This experience has given me valuable insights into the challenges faced by new team members and the ability to ensure a smooth transition into their roles. Currently, my primary focus is on developing managers. I specialize in enhancing their leadership skills, refining performance management techniques, and optimizing coaching abilities. By empowering managers, I drive team performance and create a positive work environment that fosters growth and success. If you seek a skilled professional to elevate your customer service team and develop your managers, I am here to help. Let's connect and discuss how I can contribute to your organization's success. Thank you for considering my profile, and I look forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Customer Service
    Quality Audit
    Problem Resolution
    Leadership Development
    Coaching
    Customer Retention
    Training Plan
    Leadership Training
    Facilitation
    Curriculum Design
    Data Analysis
    Training Needs Analysis
    Training & Development
    Management Skills
  • $35 hourly

    • 4.5/5
    • (98 jobs)
    Qualifications / Skills : • Has 20 years of successful application software sales/customer support and proven ability to continually achieve and exceed assigned quotas/goals. • Ability to interface with management in 10 - up person companies. • Strong communication, presentation and interpersonal skills. • Displays professionalism, strong work ethic, flexibility, and ability to work in a fast-paced environment. • Team player, willing to support a long-term company goal. • Tenacious and focused with a customer service attitude. • Has experience selling applications software to the SMB Market and knowledge of competing vendor offerings. • Previous experience working in a start-up Trained with the Following Sales Philosophies : ADVOCATE A - Assemble the Team D - Deep domain expertise V - Verify the pain O - Own the deal C - Constantly qualify A - Amplify the value T - Turn everyone into references E - Excellent demos BANT B - Budget: Where will the budget come from? A - Authority: Who else needs to sign / off to get on board for this project to push thru? N - Needs: What is the business impact? T - Timeline: is there a target timeline you are looking at for this project to be executed?
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Pipedrive
    Business Development
    Account Management
    Salesforce CRM
    Telemarketing
    Customer Service
    Cold Calling
    Enterprise Resource Planning
    BPO Call Center
    Customer Relationship Management
    Outbound Sales
    Customer Support
    HubSpot
    Call Center Management
  • $15 hourly

    • 4.2/5
    • (21 jobs)
    Hi Upwork! This is Karina Lara and I come to you as a true professional who would make an excellent Customer Service ambassador for your company. During the last 22 years I have obtained experience in fields like customer service, sales, office assistance, law firm assistance, immigration law firm assistance, payroll processing and others that I would like to offer to your company , I am an expert in all administrative support jobs which includes data entry, virtual assistance, and transcription I have a successful track record of handling customer enquiries, complaints and disputes in a face to face environment or via telephone, letter or email. In addition to this, I am a great listener who can pick out key information from a conversation, and who has the ability to adapt to different types of calls and situations.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Translation
    Technical Support
    Castilian Spanish
    Customer Service
    Administrative Support
    Typing
    English to Spanish Translation
    Immigration Law
    Colombian Spanish Dialect
    Outbound Sales
    Phone Support
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Dedicated and results-driven Customer Service Specialist with over 8 years of combined experience in contact center environments and freelancing roles. Proven expertise in delivering exceptional customer support, problem-solving, and relationship management. Adept at adapting to various industries and technologies, consistently achieving high customer satisfaction rates. Key Skills: Customer-Centric Approach: Passionate about delivering top-notch customer experiences by actively listening, empathizing, and resolving issues promptly. Multichannel Communication: Proficient in providing support across diverse communication channels, including phone, email, chat, and social media, ensuring consistent service quality. Problem-Solving: Skilled at identifying root causes of issues and implementing effective solutions to enhance customer satisfaction and operational efficiency. Product Knowledge: Extensive product and service knowledge across various industries, enabling accurate information delivery and upselling opportunities. Adaptability: Quick learner who easily adapts to new software, processes, and industry requirements, ensuring seamless transitions. Team Collaboration: Collaborative team player known for working harmoniously with colleagues to achieve team goals and enhance overall customer service quality. I can work on shifting schedules with the US, Canadian, and Australian time zones.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Graphic Design
    Cold Calling
    Email Communication
    Bookkeeping
    Telemarketing
    Customer Service
    Administrative Support
    Data Entry
    Calendar Management
    Lead Generation
    Phone Support
  • $15 hourly

    • 5.0/5
    • (21 jobs)
    100% Job Success Score, Top Rated Badge for Years, Verified Profile I've been in the business for more than a decade and still counting (customer service, sales, appointment setting, VA). I was exposed to different accounts like credit cards, insurance, telecommunications, MCA and payday loans, credit score checks, real estate, VA, and sales assistants for an EMR and Buybacks company, lead generation for used mobile homes and RV's, lead qualifiers, and data entry. My main objective is to give the best quality customer service there is. I am seeking opportunities to improve my skills and knowledge and to broaden my horizons. Sales and Marketing - B2C Cold Calling - B2C Warm Leads and Appointment Settings; Account Management; SEO Marketing and Sales - Non-Profit and Political Fundraising - Medical and Utility Collections - Real Estate Lead Development and Appointment Setting; Cold Call for Apps and Software Developers; CRM and other platforms I've used - Zoho - Salesforce - Insightly - Microsoft Excel - Google Docs, - Callfire, Trello, Infusionsoft, Basecamp, Numerous Dialer, and in-house CRM.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    Lead Generation
    Data Entry
    Customer Service
    Electronic Medical Record
    Sales
    BPO Call Center
    B2B Marketing
    Cold Calling
    Call Center Management
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