Hire the Best Customer Service Representatives
in Nicaragua

Hello! I’m a bilingual Customer Support, Intake, and Technical Support Specialist with 11+ years of experience supporting U.S.-based companies in customer service, fintech, financial services, healthcare, insurance, eCommerce, and technical support environments. I have completed 14,000+ hours on Upwork and earned over $100K while helping businesses deliver excellent support through phone, email, and chat communication. I specialize in: Customer support (phone, email & chat) Legal and medical intake Fintech and financial customer support Technical support and troubleshooting eCommerce support CRM and ticket management Appointment scheduling Insurance verification Lead qualification and follow-up Administrative support Bilingual support (English & Spanish) I’m experienced handling high-volume customer interactions while maintaining professionalism, empathy, efficiency, and strong problem-solving skills. Platforms and tools I’ve worked with include: Zendesk, GoHighLevel, Zoho, Salesforce, Shopify, Slack, RingCentral, HelpScout, Asana, Hootsuite, Shopify, and other CRM and ticketing systems. My background in Pharmaceutical Chemistry also allows me to communicate effectively in healthcare and medical-related roles. I’m highly organized, tech-savvy, dependable, and quick to adapt to new systems and workflows. Whether your business needs customer support, intake management, technical assistance, or operational support, I’m ready to help your team succeed. Let’s discuss how I can support your business. Open to long-term opportunities and project-based collaboration.

✨ 𝗜 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘀 𝗮 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (𝗦𝗽𝗮𝗻𝗶𝘀𝗵 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) 𝗖𝗦𝗥 𝘄𝗶𝘁𝗵 6+ 𝘆𝗲𝗮𝗿𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗲𝗺𝗮𝗶𝗹𝘀, 𝗰𝗵𝗮𝘁𝘀, 𝗮𝗻𝗱 𝗽𝗵𝗼𝗻𝗲 𝗰𝗮𝗹𝗹𝘀 𝗳𝗼𝗿 𝗯𝗼𝘁𝗵 𝗕2𝗖 𝗮𝗻𝗱 𝗕2𝗕 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀. ✨ 🥇 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 | 𝗕𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (𝗦𝗽𝗮𝗻𝗶𝘀𝗵 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) | 𝗘𝗺𝗮𝗶𝗹, 𝗖𝗵𝗮𝘁 & 𝗩𝗼𝗶𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝘁 | 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 💡 I bring 6+ years of customer service experience from global companies including Capital One, Starbucks, MONAT Global, Jarvis Home Services, and NATION WIDE PAYMENTS CANADA. I specialize in handling high-volume support requests via email, chat, and phone, managing CRM systems, resolving customer issues, and enhancing client satisfaction. 🔹 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗖𝗦𝗥 𝗦𝗸𝗶𝗹𝗹𝘀 • Customer support via Zendesk, Freshdesk, Salesforce, Gorgias, Aircall, OpenPhone, RingCentral, and Oracle/Max Connect • Handling inbound and outbound calls, chats, and emails • Technical support, product troubleshooting, and order management • Bilingual service in Spanish & English • High-volume support experience (200–300 calls daily) 🔹 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • Managed stores: Statik (gadgets), Svelte Boutique (jewelry), Moerie (wellness), Turbo Ant (e-scooters) • Tools: Shopify, Shopify POS, Klaviyo, ShipStation, Cin7, CJ Dropshipping • Inventory management, product listings, order processing, and logistics • Customer support for online stores including returns, refunds, and subscription management 🔹 𝗧𝗼𝗼𝗹𝘀 & 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • CRM & Support: Zendesk, Freshdesk, Salesforce, Gorgias, Aircall, OpenPhone, RingCentral • E-commerce: Shopify, ShipStation, Shopify POS, Cin7, CJ Dropshipping • Collaboration & Productivity: Notion, Slack, Google Workspace, HouseCall Pro 🌟 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ✔️ 6+ years of multilingual customer service experience across top global brands ✔️ Skilled in high-volume support, order management, and e-commerce operations ✔️ Experienced with modern CRM tools and e-commerce platforms ✔️ Flexible, professional, and available to start immediately, including weekends Customer service representative, bilingual customer support, Spanish and English CSR, email support, chat support, voice support, inbound calls, outbound calls, high-volume customer support, technical customer support, e-commerce customer service, CRM expert, Zendesk support specialist, Freshdesk support, Salesforce CRM expert, Gorgias customer support, Aircall support, OpenPhone support, RingCentral support, order management, product listing management, inventory management, subscription management, returns and refunds processing, e-commerce store management, Shopify store setup, Shopify POS support, Klaviyo email automation, ShipStation fulfillment, Cin7 inventory management, CJ Dropshipping integration, WooCommerce support, online store troubleshooting, multi-platform support, workflow automation, client satisfaction, customer retention, premium customer service, fast response support, remote CSR, e-commerce optimization, online store performance, Shopify troubleshooting, WooCommerce troubleshooting, Shopify and WooCommerce migration, Shopify apps integration, digital customer experience, scalable customer support, email chat and phone support, multi-channel support, customer success management, e-commerce operations, remote customer support agent. 💡 Let’s provide your customers with premium, fast, and professional support while optimizing your e-commerce operations.

I help businesses deliver smooth customer experiences through email & chat support, ticket management, and operational assistance — with strong attention to detail and organized workflows. What I bring: ✔ High-volume email & chat support ✔ CRM management & customer follow-ups ✔ Order tracking and status updates ✔ Ticket handling & issue resolution ✔ Data entry with accuracy and efficiency ✔ Documentation and process organization ✔ Customer retention & relationship management ✔ Administrative and back-office support ✔ Fast response times & clear communication ✔ Strong multitasking in fast-paced environments ✔ Bilingual communication: Fluent in English & Spanish ✔ Schedule appointments, tours, and follow-ups ✔ Enter and maintain client information accurately ✔ Assist with general administrative tasks as needed Tools & Platforms: • Slack • Zendesk • GHL (GoHighLevel) CRM • ServiceNow • Notion • Google Workspace • Microsoft Office • Canva • CRM systems Why clients work with me: ✓ Detail-oriented ✓ Reliable and proactive ✓ Empathetic communication ✓ Organized workflow management ✓ Consistent follow-up and problem-solving mindset ✓ Ability to support English- and Spanish-speaking customers seamlessly My goal: To help your team stay organized, improve customer satisfaction, and keep operations running efficiently.

Dynamic and empathetic professional with experience in customer service and developing and facilitating engaging training materials. Specializes in delivering exceptional customer experiences, resolving complex issues, and adapting educational content to meet diverse needs. Adept at enhancing team efficiency, and fostering a positive learning environment. Passionate about leveraging interpersonal and analytical skills to drive customer satisfaction and promote continuous learning. Eager to contribute to a forward-thinking team where customer success and innovative education strategies are prioritized.

U.S. companies lose revenue every day because of slow support, poor onboarding, and customers who never get a real answer. I fix that — in English and Spanish, across fintech, SaaS, and eCommerce. With 5+ years supporting U.S.-based companies remotely, I've worked across digital banking (Sable Money, Seis), SaaS platforms (STROLID), and high-volume call center environments — consistently delivering 89–90%+ CSAT scores and measurable impact on retention and ticket resolution. What I bring to your team: 🎯 Customer Success & Retention — Onboarding, proactive follow-up, and churn prevention for English and Spanish-speaking users 🛠️ Technical Support (SaaS/Fintech) — Bug escalation, troubleshooting, CRM documentation, and cross-team coordination 🛒 eCommerce & Order Management — Shopify order tracking, fulfillment issues, and customer communication 📋 Dispatching & Coordination — Scheduling, routing, and real-time communication support 🔧 Tools: Zendesk · Intercom · Salesforce · Talkdesk · Shopify · Slack · MS Teams · G Suite Why clients keep me long-term: I don't just close tickets — I identify patterns, suggest improvements, and treat every customer interaction as an opportunity to build loyalty. At STROLID, my CRM process improvements contributed to a 15% drop in repeat inquiries. At Seis, I implemented better ticket tagging that improved resolution speed across the team. I hold a degree in Systems Engineering and completed an IT internship, which means I can bridge the gap between support and technical teams without missing a beat. 📅 Available full-time & part-time | CST/EST timezone | Ready to start immediately ---Let's talk about how I can support your team.

✅ 5+ Years of Experience | ✅ SaaS Support Expert | ✅ Customer-Centric Approach I’m a Customer & Technical Support Specialist with expertise in SaaS platforms, including Vertical SaaS solutions for the moving industry. I excel at resolving complex technical issues, enhancing customer experiences, and optimizing support operations to reduce friction for end users. My Expertise: • SaaS & Vertical SaaS Support – Experienced in AI-driven platforms serving moving companies. • Microsoft 365 Suite – Advanced troubleshooting for productivity tools. • Customer Service – Delivering clarity, empathy, and effective solutions via email & live chat. • Help Center Documentation – Creating FAQs, self-service guides, and tutorial videos. • Intercom & Zendesk Support – Managing inbound inquiries and troubleshooting technical problems. As a problem-solver and customer advocate, I’m committed to delivering world-class support that enhances user satisfaction and product adoption. Let’s connect and discuss how I can help your business succeed!