Hire the best Call Center Managers in Nicaragua

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$10 hourly
Alland C.
- 5.0/5
- (14 jobs)
Hello, I'm a customer service expert with over 10+ years of experience in the customer service industry, I'm enthusiastic about supporting customers and delivering great interactions, I'm a complete customer service expert with great communication and people skills, I'm process-oriented with great attention to details, I'm a fast learner and always focus on working hard and providing my full capacity, for me to provide excellent performance in any position I'm currently working. I have plenty of experience in the call center/BPO industry through customer service representative positions and also as an operations supervisor, I have both perspectives of the business, I have worked in telecommunications, food service, Insurance, and medical companies such as Cricket Wireless, Starbucks coffee company, Oclinicals and Foresight Insurance. I know how to perform against main key performance indicators such as Quality scores, average handle time, customer satisfaction scores, and net promoter scores, and I have provided support through voice, email, and Chat. I have worked with Microsoft Office, phone systems such as AVAYA, and cloud systems such as Oracle, Citrix, AWS, and others, You can be sure that if you hire me, you will have a hardworking, committed, loyal and experienced freelancer at your service.

Call Center Management
BPO Call Center
Appointment Setting
Multitasking
Data Entry
Microsoft Office
Administrative Support
Scheduling
Technical Support
Bilingual Education
Customer Support
Phone Support
Email Support
$11 hourly
Nazaret D.
- 5.0/5
- (18 jobs)
Experienced Virtual Assistant with over 5 years of dedicated service in providing comprehensive support to clients across various industries. As a native Spanish speaker fluent in English, I offer a wide range of skills to enhance efficiency and productivity. My expertise includes proficiently managing email correspondence, organizing calendars, overseeing social media platforms, executing data entry tasks, and facilitating seamless translations and transcriptions. Moreover, my background extends to encompass sales, appointment setting, teaching, real estate, cold calling, and customer service roles, allowing me to offer holistic assistance tailored to diverse client needs. With a meticulous attention to detail and a commitment to delivering results, I excel in research tasks, ensuring accurate and timely information retrieval. Whether it's streamlining administrative processes, engaging with customers, or facilitating effective communication, I am dedicated to providing top-notch virtual assistance that exceeds expectations. Let's collaborate to elevate your business operations and achieve your goals together!

Call Center Management
Virtual Assistance
Real Estate Cold Calling
Scheduling
Social Media Management
Email Management
Calendar Management
Canva
Data Entry
Training
Chat & Messaging Software
Sales
Social Customer Service
General Transcription
Spanish to English Translation
$10 hourly
Solangie B.
- 4.3/5
- (45 jobs)
I am a bilingual professional graduated from the career of Social Communication with more than 6 years of experience in the customer service area and virtual assistance. I have worked for different companies in the United States, Latin America and Europe with a high satisfaction rate from my employers. I have also worked as Virtual Assistant. I have pretty good people skills, I am very professional and proficient, reliable, work committed, oriented to goals and I do not have problems working under pressure no matter how hard or big the task at hand is. CRM software I can perfectly use: Fresdesk Freshcalls VBX Basecamp Amazon Shopify Google apps Other plataforms

Call Center Management
Customer Service
Sales
Customer Experience Research
Administrative Support
English to Spanish Translation
Answered Ticket
Interpersonal Skills
General Transcription
QA Management
English
Spanish
Online Chat Support
$18 hourly
Edgard M.
- 5.0/5
- (3 jobs)
🏆 It is my goal to work with you as if you were a business partner rather than just another client. I believe in long-term and fruitful cooperation. 📞I've been working over 5 years in call centers and 2 years as a legal assistant🥇. Managing inbound and outbound calls for US companies. Therefore, I can tell you: ✅ I listen intently and quickly assess customers issues to identify and implement effective SOLUTIONS. ✅ I can work with MINIMAL supervision ✅ Do you require AVAILABILITY? My availability in your project is guaranteed. In my hands, you will never face problems with the internet, electricity, or computer. ✅ I can fully guarantee you my commitment and CUSTOMER SATISFACTION. Sound like a good fit? 🎯 Next step: 💬 Send me a personalized note and we will gladly discuss your project. It will certainly be my pleasure to discuss any questions or concerns you might have.

Call Center Management
Phone Communication
Customer Support
Scheduling
Slack
Customer Service
Google Sheets
Customer Satisfaction
Spanish English Accent
Product Knowledge
Communication Etiquette
Multitasking
Phone Support
$12 hourly
Guadalupe G.
- 5.0/5
- (1 job)
I began my career in the call center industry at 19, holding roles including Customer Service Representative, Sales Agent, Collections Specialist, Team Lead, and Supervisor for various U.S. companies. I value teamwork and am known for being adaptable, enthusiastic, and professional. I believe in my ability to learn and grow continuously.

Call Center Management
Debt Collection
Sales
Data Entry
Customer Service
Appointment Scheduling
BPO Call Center
Cold Calling
Chat & Messaging Software
Translation
Email Support
$6 hourly
Osman Abdel P.
- 5.0/5
- (1 job)
Over the last 2 years, I had worked in the call center industry as a customer service representative and compliance representative working with different line of business such as customer service, retention, QA, medical billing. My work strategy is based in hard work. communication, time management and action planning, with all this together I guarantee results and productivity creating the best work environment. I also have some experience in the following areas: Translation (English-Spanish), Class trainer, Instant coaching and Feedback, Skills and product knowledge Enhancement Action Plan.

Call Center Management
Medical Billing & Coding
BPO Call Center
Quality Audit
Team Training
Team Management
Email Support
Online Chat Support
$7 hourly
Fernando S.
- 4.9/5
- (13 jobs)
I have over 10 years of experience in the call center environment and more than 5 years in the Real Estate Industry, I can use pretty much all CRM used in the industry. I have fluent English and Spanish and have experience in setting appointments and submitting offers, scheduled appointments per week including phone appointments. I will help build your pipeline of leads and boost your business.

Call Center Management
Acquisitions
BPO Call Center
Social Media Lead Generation
Lead Generation
Cold Calling
Real Estate
$10 hourly
Carlos R.
- 5.0/5
- (1 job)
SKILLS * Coordination of work teams. * Organization and analysis of data. * Orientation to results. * Work under pressure. PROFESSIONAL EXPERIENCE I have had roles in management positions in the tourism sector, retail stores, as well as in the Business Process Outsourcing (BPO) industry. My duties in these positions include planning activities and operations, organization and coordination of work teams under my responsibility, management of accounting and financial resources, negotiation with corporate and individual clients, development of marketing activities, and administration of staff. I have worked in the Business-to-Business market research field as an executive recruiter & analyst and as a project manager developing knowledge in the process of quantitative and qualitative research projects, client/account management, and business development.

Call Center Management
BPO Call Center
Business Development
Analytical Presentation
Management Skills
Account Management
EViews
Stata
Database
Microsoft Office
Microsoft Word
Microsoft Excel
$10 hourly
Leonardo R.
- 4.9/5
- (2 jobs)
Professional telemarketer/prospector, both at home as well as in a call center environment, plus over ten years of experience in sales and customer service as front desk agent and as supervisor. Some areas of expertise includes: - Real Estate Agencies as appointment setter. - Digital Marketer as SEO , PPC and website seller. - Call center supervisor for a retail store. - Call center supervisor for a US based cellphone company. Being said that, I am extremely dependable and keep myself focused to always get the job done. In addition to that, I am very articulate with an extensive vocabulary in English, as a second language, and Spanish as my native language. Such skills have proven being great assets when resolving customer issues and/or concerns while maintaining a positive attitude when treating clients in a respectful and professional manner. I'm Looking forward to chatting with you to discuss how advantageous my schedule flexibility and time zone can be for your business, as well as the positive impact my social and technical skills will have on your customers.

Call Center Management
SEO Strategy
Outbound Sales
Retail Sales Management
Salesforce CRM
Pay Per Click Advertising
Database Management
$8 hourly
Luis B.
- 5.0/5
- (7 jobs)
I have excellent customer service skills, currently I´m working as a supervisor in a customer service company of world wide class, helping customers from Canada. I have a Master in business administration and 4 post graduate diplomas that have helped me in my current position and will be of great value for any position available.

Call Center Management
Customer Service
Microsoft Outlook
Customer Support
Microsoft PowerPoint
Management Skills
Email Communication
Microsoft Word
Computer Skills
Microsoft Excel
$25 hourly
Gabriel M.
- 4.9/5
- (5 jobs)
If your looking for a great sales agent or agents im your guy If your looking for a great Social Media Marketing strategist Im also your guy My first language is Spanish Second English, i studie marketing and advertising best of my class. I have an excellent interpersonal and communicative skill too, I have work for call centers at the phones. Have done numerous inbound/outbound calling projects. From selling cellular phones, offering a rate reduction in a company's monthly phone bill, selling remodeling/construction services, pharmaceutical conferences to selling a tenant computerized system I have done great facebook campaigns for bars, restaurants as well as some different companies Products/Services. I focus first in creating organic content, then with that in hand, i target our main market with paid ads, for when people engage with us, we will have more than enough content, for they to look around. This way we will generate more sales because at the beginning of our pipeline will be wider than others and we will get more conversions at a lower cost. My Skills: Web Design Web Development Wordpress Experts E-commerce Banners design Branding/Identity Print Online presentations SEO Responsive design

Call Center Management
Facebook
Outbound Sales
Social Media Marketing
Marketing Strategy
Telemarketing
Social Media Optimization
Customer Service
Customer Support
Social Media Management
$25 hourly
Amaru G.
- 5.0/5
- (7 jobs)
Accomplished professional with a demonstrated track record in driving operational excellence through strategic planning, execution, and continuous process improvements. Adept at optimizing telephony systems such as Five9, Genesys Cloud, and RingCentral, while fostering collaborative synergy across diverse business units. Well-versed in telecommunications infrastructure, installations, administration, and technical support. Proven ability to lead and motivate teams, resulting in operational efficiency and outstanding customer service. Leverage diverse skill-set and strategic approach to enhance customer interactions, streamline processes, and boost client satisfaction. Equipped with comprehensive field knowledge and dynamic experience to thrive in evolving environments.

Call Center Management
Data Warehousing & ETL Software
Data Analysis
Looker
VoIP
Freshworks CRM
Google Sheets
Project Management
Five9
SQL
Business Operations
Microsoft Excel
Administrative Support
Helpdesk
BPO Call Center
Phone Support
Zendesk
$4 hourly
Juan G.
- 5.0/5
- (2 jobs)
I am a salesperson in the telecommunications industry, and i also do lead generating. I also do public relations and customer service,

Call Center Management
BPO Call Center
$8 hourly
Neisha B.
- 4.9/5
- (3 jobs)
Friendly call center agent with 7 years of experience, handling inbound and outbound-cold calls. Good performance-driven calls with high sales experiences with proven capacity to book appointments, troubleshoots, and resolve client inquiries quickly. My job experience in the call centers industry began in 2016-2018 as a Spanish-English interpreter happily demonstrating that I'm fluent in both languages by giving confidentiality and transmitting messages accurately and without additions and treating parties respectfully. In 2019-2021 I worked as Mobile Sales Pro maintaining a high sales volume, and that is exactly what I am prepared to do, I maintain extensive knowledge of offers, able to assist customers to select their best purchase options. I have served as an appointment setter for over 6 months scheduling appointments by doing cold calls for sales closers to meet targets and close deals with prospective clients. All my backgrounds and skills make me a perfect asset to your organization. My resume provides more details about my experience and accomplishment, I am looking forward to an opportunity. Thank you, Feel free to contact me via email or zoom. I have an icore5 pc and 8rams with 1 terra internal storage desktop, with the internet of 60 megabytes speed download and 13 upload speed I consider to be a great fit and looking for a long term job and Short project term to begin this wonderful career on Upwork. Thanks in advance. Looking forward. If you need anything additional, please let me know looking to get started as soon as possible.

Call Center Management
Scheduling
Microsoft Office
Phone Communication
Cold Calling
Outbound Sales
Sales
Communication Etiquette
BPO Call Center
$9 hourly
Sofia E.
- 0.0/5
- (0 jobs)
Objective My name is Sophia Beatriz, I’m 21 years old and I’m a professional looking to fill an executive role. I’ve developed myself before as a freelance translator for medical and child brigades, also got experience as a bilingual Secretary for an NGO and learning specialist (trainer) for a call center. I have very good people and communication skills, experience on customer service, retention and resolution calls. I have pretty good experience on social media management, when I worked as a learning specialist for SITEL I was in charge of posting videos and photos about customer service quotes and daily activities as well. My most recent job Was as a social media responder for English point, an English academy , checking Instagram and WhatsApp messages for potential customers and applicants

Call Center Management
Time Management
Management Skills
Customer Retention
Nutrition
Customer Service
Medicine
Customer Retention Strategy
$15 hourly
Janeth B.
- 0.0/5
- (1 job)
Motivated with +5 years of experience. Assessing operational needs, developing solutions, improving different areas in the BPO industry and excellent at driving customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Customer and client oriented with high performance as a team and as an individual to meet or exceed objectives. Dedicated with internal drive to deliver results.

Call Center Management
Customer Feedback Documentation
Team Building
Customer Satisfaction
Product Knowledge
Microsoft Office
$20 hourly
Ruttyard A.
- 3.6/5
- (2 jobs)
Dear recruitment team; As a sales manager and human resources coordinator, nine years of experience, I am delighted to apply for the recruiter and trainer position at connect international. Per the job profile traits, you need a recruiter and trainer who can screen, train, teach and transmit the best knowledge to them as well as work with executive level leadership and create strategies recruiting process like I have done in the past. I have worked over the past years seeking for right candidates doing interviews and help them to develop their strengths and overcome weaknesses on their behalf for different positions. I have worked hand to hand with human resources and payroll manager to implement new software and fast solution to our goals. Doing so and working as a team we develop recruiting process resulting in a 70% time reduction when it comes to filter candidates and make it a lot of easier for the other (Line of business) when it

Call Center Management
Microsoft Excel
Action
Human Resource Management
Human Resources Compliance
BPO Call Center
Customer Service
Administrate
Human Resources Consulting
KPI Metric Development
HR & Business Services
$7 hourly
Pablo B.
- 5.0/5
- (1 job)
Profile Overcoming obstacles is an essential quality for anyone. Quick adaptability, patience, and experience are the top three traits that help me on a daily basis.

Call Center Management
Customer Relationship Management
Google Docs
Desktop Application
CRM Software
Google Slides
Customer Service
BPO Call Center
Salesforce CRM
Mobile App
Google
Application
Relationship Management
Client Management
Salesforce
$8 hourly
Mario R.
- 1.6/5
- (1 job)
Dynamic professional with a diverse background in customer service, sales, and leadership. With a solid foundation as a customer service representative for 1 year, followed by a successful stint as a sales representative for 3 months, I quickly progressed to a leadership role as a supervisor for sales representatives. During my 1 year tenure as a supervisor, I honed my abilities in effectively communicating with clients, fostering team success, and driving sales initiatives. Committed to delivering exceptional service and cultivating a high-performing, client-focused team in fast-paced, results-driven environments.

Call Center Management
Communication Skills
Management Skills
Sales
BPO Call Center
Appointment Scheduling
Workforce Management
Systems Engineering
Appointment Setting
Customer Service
$20 hourly
Julio S.
- 4.0/5
- (1 job)
I´m a professional with ten years of experience in customer service executive, admissions director, business training advisor. I´ve worked with nongovernmental organizations and companies on projects for social and community development, environmental education, natural resources, leadership and sustainable development. I’ve worked with commercial sales strategies for important national and international educational institutions, building important relationships with clients. I´m a professional with ten years of experience in customer service executive, admissions director, business training advisor. I´ve worked with nongovernmental organizations and companies on projects for social and community development, environmental education, natural resources, leadership and sustainable development. I've worked with commercial sales strategies for important national and international educational institutions, building important relationships with clients.

Call Center Management
Creative Strategy
Strategy
E-Business Soft Solution e-Campus
Sales
Corporate Social Responsibility
Microsoft Office
Employee Motivation
Commercial Style
Customer Service
Business
Leadership Development
Compromise Assessment
$10 hourly
Ariane R.
- 0.0/5
- (1 job)
I have very good organizational and time management skills, but my greatest strength is my ability to effectively handle multiple projects and deadlines.

Call Center Management
Customer Feedback Documentation
Food & Beverage
Journalism
BPO Call Center
Server
Journalism Writing
Cold Call
Customer Experience
Customer Service
Customer Engagement
Employee Engagement
Management Skills
Community Engagement
Call Scheduling
$10 hourly
Jordana S.
- 0.0/5
- (0 jobs)
Ability to work in a team Autodidactic Willingness and dedication to work Willing to accept criticism and facilitate the exchange of ideas and suggestions

Call Center Management
Teaching Spanish
Architecture & Interior Design
Architectural Design
$7 hourly
Jonys M.
- 0.0/5
- (1 job)
I would describe myself as high achiever who has a track record of achievements within this industry. I am industrious, hardworking, knowledgeable, I am also great team worker who can fit into any team quickly and I can collaborate with anyone to achieve a common goal. I always work hard to be praised by my managers and supervisors for my consistently strong performance because I always go above and beyond for customers. I always take responsibility for my ongoing professional development.

Call Center Management
Scheduling
Customer Relationship Management
Customer Acquisition Strategy
Phone Communication
Marketing
Credit Report
Virtual Assistance
Customer Retention Strategy
Credit Repair
Customer Service
Sales
Outbound Sales
Legal
Email Support
$5 hourly
Bryan T.
- 0.0/5
- (1 job)
Passionate Sales and Customer Service expert with a strong background in communication and negotiation. Committed to delivering top-notch customer service, I thrive on providing innovative solutions by leveraging a deep understanding of products and services. retention, and revenue growth.

Call Center Management
Techno
QA Testing
BPO Call Center
Sales
Outbound Sales
Quality Assurance
Management Skills
Business Management
$8 hourly
Hans M.
- 4.0/5
- (1 job)
EXPERIENCE As an experienced sales executive, my tenacious and proactive approach resulted in numerous important contract wins. My excellent networking skills have provided my team with vital client leads, and my ability to develop client relationships has resulted in an 18% increase in business renewals. After eight years in sales, currently seeking a new challenge which will utilise my meticulous attention to detail, and friendly, professional manner.

Call Center Management
Customer Service
BPO Call Center
Business Process Outsourcing
Phone Communication
Cold Calling
$11 hourly
Denis A.
- 0.0/5
- (0 jobs)
I am a 26 year old Nicaraguan. I have been working in the English Call Center industry, I have gathered experience in the customer service sector all this time. I received calls from clients to help them with their requests, questions and help. I started working on the Amazon campaign, helping people in the United States track their packages, helping them process item replacements or refunds. Always demonstrating empathy and desire to help clients solve their problems. I have handled calls from upset customers and know how to behave and control the situation. I received the opportunity to be a supervisor in a customer service campaign. I created reports in Excel format for the client, QA reports, and reports on the metrics of the agents that were under my hierarchy. I coached my agents, gave them feedback to improve their calls. I met with the client weekly, to present the agents' metrics and to present call production. I was in charge of sending said reports via email, using Outlook, in a cordial and professional manner.

Call Center Management
Payment Processing
Debt Collection
Problem Solving
Active Listening
Communication Skills
Report Writing
Customer Experience
Organizational Behavior
Spanish
English
$6 hourly
Jeaneth M.
- 0.0/5
- (1 job)
I'm a independent and Christian woman who wants to improve herself and grown but no just to get money if so to help more people and feel the I'm doing something good for others and I'm grateful with God for my live and the experience the I have now but I know the I'm able to do more

Call Center Management
Phone Communication
Customer Service
Technical Support
BPO Call Center
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