Hire the Best Call Center Managers
in Nicaragua

Hi! I’m Jessica, a dedicated professional with extensive experience in customer service and sales. Over the years, I’ve honed my skills in assisting clients, managing inquiries, and providing solutions that exceed expectations. I have a strong background in building relationships, handling calls and emails efficiently, and driving sales while maintaining excellent customer satisfaction. I take pride in being organized, dependable, and proactive, ensuring every task is handled with care and professionalism. Whether it’s assisting clients, managing accounts, or supporting business operations, I’m here to help your business succeed. Let’s connect! I’d love to bring my skills and experience to your team!

Hey there! I’m an Account Manager with 9 years of experience working across tech and customer-facing roles. I’m big on building strong client relationships while making sure everything runs smoothly behind the scenes. I started my career in tech support and VoIP, working with platforms like Zoom Phone, Vonage, Intermedia, and 3CX. That hands-on experience helps me understand both the business and technical sides of every project. I’ve also worked with tools like Freshdesk, ConnectWise, Keap, and ServiceTitan, so adapting to new software or workflows comes naturally. I’m fluent in English and Spanish, and I always aim to make communication clear and easy for everyone involved. If you’re looking for someone who combines technical know-how with a people-first approach, I’m your person. Let’s make things happen.

I bring over 17 years of experience in leadership roles across customer service, banking, telecommunications, healthcare, and merchandising industries. I’ve successfully led teams as a supervisor and manager, consistently driving performance, improving workflows, and aligning operations with strategic goals. My strengths lie in team management, back-office operations, and performance optimization. I’m highly skilled at setting and tracking KPIs, coaching staff for continuous improvement, and implementing AI-driven solutions to streamline processes and boost productivity. Whether you need someone to lead a team, manage day-to-day operations, or optimize customer support systems, I offer the experience, structure, and results-driven mindset to help your business grow.

Hey there, this is Armando J. Porras, I am a 35 year old Nicaraguan looking for a good hardworking team to be a part of. I have a lot of work experience especially when it comes to call centers. I have traveled to many places and life for the past five years has had me in my native Nicaragua. I speak both Spanish and English with great fluency in these languages. I have worked in call centers in Nicaragua for 15 years. Most of the time I have been a sales trainer working without and inbound clients as Yellowpages.com, Capital One, Match.com just to name a few. I would like a long term relationship with a serious company that can value the skills I have for their company as I will value the responsibility and opportunity. I think that life is all about relationships and I like long term commitments that can give me the one thing I like the most, this is stability that translates to balance. It is good to be balanced in life. The book of life says there is time for everything, so planning and scheduling is always very important to make up the best of everybody's time and we all know that time is money so let's not waste any time and let's get working...

Technology and contact center operations leader with 9+ years of experience building, scaling, and optimizing high-volume customer service and outbound environments across legal, healthcare, and BPO industries. Specialized in Five9 administration, dialer optimization, IVR design, campaign management, AI automation, CRM integrations, reporting, workforce operations, and telephony infrastructure. Extensive hands-on experience managing inbound, outbound, blended, and digital contact center environments while driving SLA performance, operational efficiency, and customer experience improvements. Strong background leading distributed teams across Latin America and partnering directly with executive leadership to implement scalable operational and technology strategies. Experienced in troubleshooting complex telephony environments, improving agent productivity, reducing abandon rates, optimizing dialing performance, and automating business workflows. Platforms & Technologies: • Five9 • Genesys Cloud • RingCentral • Zendesk • Noble Systems • CRM & API Integrations • IVR & Routing Logic • Workforce & QA Operations • AI & Workflow Automation I bring both the operational leadership and the technical depth needed to improve contact center performance, streamline processes, and support business growth.

I’m a dedicated HR and Operations professional with a strong background in the Contact Center industry and a natural talent for being the “support person” behind the scenes who keeps everything moving smoothly. Over the years, I’ve worked in Human Resources, workforce management, customer service, and sales, which gives me a unique mix of people skills, analytical thinking, and operational discipline. I’m comfortable handling sensitive information, managing multiple priorities, and supporting teams to hit their targets without losing the human touch. What I can help you with: *After-hours and weekend dispatching & work order management *Customer support (email, chat, phone) with a calm and professional tone *HR support: admin, onboarding coordination, documentation, policies, employee queries *Workforce Management: tracking schedules, coverage, adherence, and KPIs *Data entry & reporting with a strong focus on accuracy and detail *Excel / Google Sheets dashboards, trackers, pivot tables, and formulas Tools & experience: *Contact center & WFM tools: NICE IEX, Five9, NICE inContact, Salesforce *Advanced Excel / Google Sheets: templates, reports, dashboards, and performance tracking *Strong familiarity with KPIs, SLAs, and performance metrics How I work: *I thrive under pressure and can work with very little supervision *I’m detail oriented, organized, and always focused on accuracy *I care about clear, respectful communication with customers, tenants, employees, and stakeholders *I’m reliable, responsive, and committed to meeting deadlines and expectations If you’re looking for someone who can quietly take ownership of the “back-end” work—whether it’s dispatch, support, HR tasks, or reporting—and do it with care, structure, and consistency, I’d be happy to work with you.