Hire the Best Customer Engagement Freelancers
in Nicaragua

Customer Support and Virtual Assistant with 12,500+ hours worked and $70,000+ earned on Upwork. Over the past several years, I have supported customers, creators, and internal teams through email, chat, administrative support, documentation, data management, and outreach projects. My experience includes: • Customer Support (Email & Chat) • Zendesk Ticket Management • Creator Support • Administrative Support • Data Entry & Record Management • Email Communication • Lead Generation & Outreach • Google Sheets & Microsoft Office • Salesforce, Zoho, and Slack I am highly organized, detail-oriented, and comfortable working independently in fast-paced remote environments. I take pride in providing professional communication, accurate work, and reliable support while meeting deadlines and maintaining quality standards. Whether you need customer support, administrative assistance, data management, or outreach support, I am ready to help.

I am a seasoned freelancer with over ten years of experience in various fields including customer onboarding, customer success, sales, international business, customer service, and administration work. My expertise extends to the Software Sales, Heavy Machinery Diagnostics, Digital Marketing, Pharma industry, and Food Packaging industry. As a freelancer, I take pride in being professional, honest, loyal, and responsible. I love engaging with leads and working together to provide solutions that exceed their expectations. My communication skills are top-notch, and I believe that effective communication is the key to success in any project. I am committed to meeting my personal and professional goals, and I always strive to deliver work that is of the highest quality. I am confident that my experience and skills will be a great asset to any project I work on. GRACIAS! Thank you for considering my profile, and I look forward to the opportunity to work with you.

Ability to work in teams. Strong negotiation and customer service skills. Persistence and perseverance to obtain the desired results. Good communication skills, both verbal and written. with more than 6 years of experience in call centers and 3 years as a freelancer, dynamic, proactive, experience as a collections agent, Customer service and Insurance claim coordinator.Proven ability to manage structured workflows, triage high-priority requests, maintain accurate documentation, and support operational processes with strong attention to detail.

Hi! I'm Elian, a customer support and lead generation specialist with experience assisting U.S.-based companies through email, chat support, research, and outreach. I have experience working in fast-paced environments where professionalism, attention to detail, and excellent communication are essential. Whether it's assisting customers, managing inboxes, researching prospects, or organizing data, I focus on providing reliable and efficient support. My areas of expertise include: . Email support . Live chat support . Customer service and technical support . Ticket handling and issue resolution . Lead generation and prospect list building . Creator and influencer research . Internet research and data entry . CRM management and tracking . Spreadsheet organization . Administrative support Tools and platforms I've worked with: .Salesforce .Microsoft Dynamics .Zendesk .Google Sheets .Microsoft Excel .Gmail .Social media platforms (TikTok, Instagram, YouTube) My strengths: .Professional written English .Strong attention to detail .Excellent organization and time management .Ability to work independently .Fast learner and adaptable .Calm and customer-focused communication I enjoy helping businesses create positive customer experiences while also supporting growth through accurate research, lead generation, and efficient administrative work.

Stop trading your focus for busy work. Let’s elevate your brand and reclaim your time. As a business owner or project lead, your most valuable asset is your time. My goal is simple: to take the operational weight off your shoulders while ensuring your brand looks professional, modern, and high-end. I am a versatile freelancer who blends the precision of administrative support with the impact of professional graphic design and video editing. Whether you need a streamlined inbox or viral-ready social media content, I deliver fast, organized, and visually appealing solutions. How I can help your business grow: 🚀 Administrative & Virtual Support Inbox & Calendar Management: I handle the noise so you can focus on the big picture. Customer Support: Professional and empathetic communication with your clients. Data Management: Accurate data entry, web research, and spreadsheet organization. Daily Operations: Handling the "to-do" list that keeps your business running smoothly. 🎨 Creative Design & Video Editing High-Impact Visuals: Advertising flyers, info-graphics, and event materials that convert. Social Media Content: Engaging designs tailored for Instagram, Facebook, and LinkedIn. Video Editing (CapCut/Canva): Creating dynamic Reels, TikToks, and ads that stand out in the feed. Brand Consistency: Ensuring every piece of content follows your unique aesthetic. Why work with me? Proactive Communication: You’ll never have to wonder about the status of a task. Versatility: I can handle your back-office and your creative needs in one place. Punctuality: Deadlines are sacred to me. I deliver quality work, on time, every time. I’m not just looking to check off tasks; I want to become a strategic partner you can trust to grow your vision. Ready to streamline your processes and bring your ideas to life? Click the "Invite" or "Hire" button, and let’s talk about your project!