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  3. Online Community Managers
  4. (Current) Customer Engagement Freelancers
  • $60 hourly

    • 5.0/5
    • (89 jobs)
    Dear Client, Are you in search of an outstanding online community builder? Look no further! I bring over 25 years of experience as a business consultant and coach, specializing in Mighty Networks and Mighty Pro for over 5 years. ABOUT ME I am very passionate and full-time dedicated to creating dynamic, engaging, and inclusive communities that foster genuine connections and sustainable growth. My track record speaks volumes ā€“ I've successfully crafted and managed 100+ communities on Mighty Networks and Mighty Pro, consistently elevating member engagement and retention. FEELING OVERWHELMED? Are you feeling overwhelmed, or unsure of how to transform your vision of a thriving community into a reality? You're not alone, and that's precisely why I've crafted a building process. It's designed to guide you through every step of the process, equipping you with the knowledge and confidence to be an exceptional community host. THE 3 PHASES OF COMMUNITY BUILDING AND GROWTH 1ļøāƒ£ COMMUNITY CURIOUS If you're at the beginning of your journey, I can assist with: āœ­ Defining a unique community. āœ­ Crafting a compelling community purpose. āœ­ Developing your Mission, Vision, and Core values. āœ­ Creating a unique member profile. āœ­ Articulating your community's value proposition. āœ­ Cultivating the desired community culture. āœ­ Identifying key offerings. āœ­ Optimizing your Mighty Networks subscription model. āœ­ Creating a launch roadmap. āœ­ Navigating expectations, strategies, and potential pitfalls. 2ļøāƒ£ COMMUNITY ENTHUSIAST For those ready to bring their vision to life, I can help with: āœ­ Architecting your community. āœ­ Implementing branding that aligns with your company's identity. āœ­ Streamlining member onboarding. āœ­ Populating engaging content. āœ­ Developing content and engagement strategies. āœ­ Planning member experiences and events. āœ­ Establishing community guidelines and culture. āœ­ Optimizing landing pages and sales strategies. āœ­ Developing payment plans and revenue streams. āœ­ Creating compelling courses. āœ­ Implementing tiered memberships and marketing strategies. āœ­ Integrating external applications. āœ­ Training your team for success. āœ­ Strategizing your community's launch and growth. 3ļøāƒ£ COMMUNITY VISIONARY For existing communities ready for growth or transformation, I can assist with: āœ­ Revamping community architecture. āœ­ Harmonizing your branding. āœ­ Enhancing member onboarding. āœ­ Transitioning from a free to a paid community model. āœ­ Executing community relaunches. āœ­ Simplifying member onboarding and improving the customer journey. āœ­ Reigniting member engagement. āœ­ Refining communication within the community. āœ­ Streamlining workflows and roles. āœ­ Tackling spam and troll issues. āœ­ Revitalizing dormant communities. āœ­ Managing large, thriving communities. MY WORK PROCESS For each phase, I provide a Notion template for efficient collaboration, complemented by instructional videos in Loom. My ultimate goal is to empower you with in-depth knowledge of your community, enabling you to handle tasks independently. Hosting is an art, and I want you to feel confident, enthusiastic, and fulfilled in your role. MY AI EXPERTISE Having worked with AI for a significant period, I've optimized my methods to enhance community-building. I leverage AI to improve the communities I build, enabling me to reduce the hours spent on routine tasks. Furthermore, I maintain a comprehensive library of AI tools that I share with my hosts, greatly optimizing and elevating the quality of their communities. MY SKILLS āœ­ Creative Mighty Networks usage. āœ­ Profound UX understanding. āœ­ Transforming visions into thriving communities. āœ­ Prioritizing psychological safety in communities. āœ­ Mastery of group dynamics. āœ­ Expertise in effective communication. āœ­ Social architecture and dynamics. āœ­ Expert in facilitation and event management. āœ­ In-depth knowledge of Mighty Networks. āœ­ Optimizing member journeys. āœ­ Dedication to fostering hospitality in communities. When you hire me, you'll gain a dedicated, seasoned community builder. Together, we'll strategize, engage and retain members, cultivate community culture, educate newcomers, develop content strategies, and ensure psychological safety and inclusivity. I'll design your community architecture and manage it flawlessly on the Mighty Networks platform. I offer diverse options tailored to your needs and collaborate seamlessly with different team members if necessary. Nurturing an online community resembles growing a business; you decide between mediocrity and unlocking its full potential. With extensive experience in both corporate and startup settings, I've developed a proven approach to turn your community aspirations into reality. Reject mediocrity; join me in crafting a lively, all-inclusive community for meaningful growth. Get in touch to kickstart your Mighty Network community journey now! šŸŽ–ļø 100% Satisfaction šŸ† Top-rated Freelancer šŸŽ“ University Degree Freelancer
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Community Strategy
    Startup Consulting
    Community Outreach
    Community Engagement
    Community Guidelines
    Business Coaching
    Community Moderation
    Lean Startup
    Team Facilitation
  • $38 hourly

    • 5.0/5
    • (29 jobs)
    I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? šŸ”¹ I create a customer relationship strategy customised for your business; šŸ”¹ I help you to not only to retain your customers, but turn them into raving fans; šŸ”¹ I map out your sales funnel or customer journey with you, to delight both prospects and customers; šŸ”¹ I create content for you to engage with your customers regularly, sharing value-added information; šŸ”¹ I develop drip campaigns to turn prospects into customers; šŸ”¹ I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? šŸ”¹ Increased customer retention šŸ”¹ Increased customer loyalty šŸ”¹ A great customer experience šŸ”¹ Repeat business šŸ”¹ Referrals šŸ”¹ Increased revenue and profits šŸ”¹ Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Customer Experience
    Email Marketing
    Social Media Content
    Customer Relationship Management
    Customer Retention Strategy
    Customer Satisfaction
    Sales Funnel Copywriting
    Sales Funnel Builder
    Email Marketing Strategy
    Content Writing
    English
  • $30 hourly

    • 4.9/5
    • (34 jobs)
    Dear Esquire, My name is Mariano E. Barrenechea, and I'm an experienced bilingual (EN/SP) Immigration Paralegal with three years of experience in family and humanitarian-based Immigration Law, and some experience with employment-based cases as well. I am very well acquainted with the INA, the 8 C.F.R., Immigration case law, and have extensive experience with filings before USCIS, EOIR, and the BIA. If you are looking for a paralegal that actually knows what he is doing (yes ā€“ actual legal knowledge, not document-drafting based on templates) to assist you in handling a caseload or performing a specific project, or for case strategy, then yours truly is the person you are looking for. As a seasoned Immigration Paralegal, I confidently manage cases from beginning to end with minimal oversight. I keep the attorney informed by sharing any concerns or potential issues that crop up along the way. Constructive feedback is always welcome, and I maintain a positive outlook when working with both clients and attorneys. My use of emotional intelligence allows me to establish genuine connections with clients, offering them a sense of comfort and confidence that their case is well taken care of. I'm well-versed in Immigration Litigation, including bond work, and removal defense (motion drafting, pleadings, preparation for IH and merits, as well as filing relief applications before EOIR). I also draft BIA Appeals, Circuit Court Appeals, and Writ of Mandamus petitions. On the USCIS front, I can handle the drafting of waivers (I-601, I-601A, I-612, I-192, and I-212), Asylum/42B/U/T/VAWA/SIJ applications, DACA/TPS filings, Medical Deferred Action, and Military Parole in Place requests, I-130 petitions (CP and AOS), responses to complex NOIDs/RFEs, I-290B, and appeals before the BIA. In the employment/business immigration end, I have experience with TN and E-2 Visas, EB2 NIW, EB-1A filings, and I-140 adjustments (with and without I-485). I pride myself on being a true team player, stepping up even during the most demanding moments. My capacity to thrive under pressure and meet deadlines allows the Attorney to delegate tasks confidently. Whether your firm is experiencing rapid growth or facing a significant caseload backlog, I am the ideal candidate to support and alleviate the workload efficiently. I am open to long-term, short-term, and per diem arrangements. Don't hesitate to shoot me a message if I can be of assistance. Please note that I am a Paralegal who works - and has always worked - under the supervision of a licensed professional. I do not engage in the unauthorized practice of law, nor do I counsel on legal topics of any kind. If you're an individual seeking representation in your matters, I will happily refer you out to an experienced professional, but will be unable to further assist you. Thank you for your understanding.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Draft Documentation
    Slack
    Microsoft Word
    In-App Support
    Customer Experience
    Administrative Support
    Legal Assistance
    Online Chat Support
    Immigration Law
    Employer Sponsored Visa
  • $20 hourly

    • 5.0/5
    • (32 jobs)
    ā€œBuilding an online community is not an event, it is an ongoing process.ā€ If youā€™re looking for an absolute rockstar to bring life to your social media and engage your community, you're in the right place! I come equipped with Systems of Process (SOPs) and a seamless customer/member onboarding plan tailored and personalized for any community. I have done community management on platforms such as: Discord, Slack, Facebook groups, Circle.so, and Mighty Networks. About me: As an experienced community manager and social media specialist with over a decade of freelancing experience. I have a proven track record of managing and assisting with the growth of online communities across various platforms such as Facebook, Instagram, Reddit, TikTok, Twitter and Pinterest. My skillset includes content creation, community management, customer support, social media management, public relations, and website marketing. I am a true "People Person" , I enjoy creating connections with people as I have a strong intrapersonal skills which allows me excel! I am well-versed in various topics such as financial literacy, self-care, cryptocurrency, NFTs, and I contain a wealth of knowledge in a number of community building platforms such as Discord & Telegram. I am proficient in various software, including Discord, Photoshop, Canva, Microsoft Office, Logic Pro X, Garageband, Procreate, Fl Studio, WordPress, Wix, Final Cut Pro, DaVinchi Resolve, and Audacity. I am professional, who is highly communicative and committed to delivering top-quality work that helps businesses grow and move forward. I am dedicated to meeting deadlines and exceeding expectations. I aim to provide consistent well organized work and I am confident that I will continue to help my clients achieve their goals and reach their full potential.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Customer Service
    Customer Satisfaction
    Communication Etiquette
    Online Chat Support
    Community Engagement
    Social Media Management
    Content Moderation
    YouTube Marketing
    Community Moderation
    Customer Support
    Music & Sound Design
    Community Management
    Social Media Content
    Social Media Marketing
  • $20 hourly

    • 4.9/5
    • (14 jobs)
    As a self-motivated and results-driven leader, I have a track record of building highly motivated teams and possess strong commercial awareness in the service industry. I have excellent communication, organizational, and analytical skills, and I am always seeking opportunities to grow and advance my career. By hiring me, you can expect a team that is in sync with all aspects of the project and has deep experience with various communication channels, including Discord, Instagram, Twitter, and Telegram. Additionally, I can anticipate and plan for future business needs, including equipment, goods, and events. I am interested in roles such as: āœ” Customer Consultant āœ” Event Manager āœ” Brand Manager āœ” Community Manager āœ” Chat Support āœ” Administrative Assistant I am proficient in tools such as: šŸ’» Discord šŸ’» Telegram šŸ’» Reddit šŸ’» Twitter šŸ’» Instagram šŸ’» ClickUp šŸ’» Slack šŸ’» Trello šŸ’» Figma šŸ’» TweetDeck šŸ’» Canva
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Instagram
    NFT Marketing
    Artificial Intelligence
    Social Media Content Creation
    Telegram
    Event Planning
    Discord Bot Development
    Community Engagement
    Marketing Strategy
    Community Moderation
    Discord
    Cryptocurrency
    Blockchain
    Article Writing
    Content Writing
  • $30 hourly

    • 5.0/5
    • (30 jobs)
    I have helped raise $8+ Million in NFT Sales of Projects I worked with. I help Businesses develop Communities of their own and most of my clients have been based on Web3.0, and it has continued to be my expertise. I am an experienced Community Manager and Moderator for Discord and other Social Media platforms and have helped build Communities of the following Projects leading to successful NFT Launches: 1. Spacewarriors Club ($3.8M in Mint) ā˜‘ļø 2. Hustlers of Wallstreet ($2m in Mint) ā˜‘ļø 3. Cheeky Lion Club ($2.2m in Mint) ā˜‘ļø 4. Seabums ($700K in Mint) ā˜‘ļø 5. Eunoia ($12K in Mint and $200K in Secondary Sales Royalties) ā˜‘ļø and many more. During my engagement with these Projects, I have helped them with: - Community Management - Discord Management - Graphic Designing - Twitter Management - Instagram Management - Marketing - Collaborations - Whitelisting and much more If you are looking for a Community Manager for your Project then you have come to the right place, just hit me here and lets get to work. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Marketing
    Community Relations
    Community Development
    NFT Marketing
    Blockchain, NFT & Cryptocurrency
    Community Strategy
    Community Management
    Community Moderation
    Community Guidelines
    Content Creation
    Community Outreach
    Community Engagement
  • $10 hourly

    • 4.9/5
    • (23 jobs)
    Upwork Customer Service Skill Certified & Upwork Top Rated Freelancer Key Skills: ā€¢ Customer Service (Zendesk, Gmail, Freshdesk, Intercom, HelpShift, Shopify, Amazon) ā€¢ Community Management (Discord, Slack, Facebook, Telegram) ā€¢ Social Media Moderation (Facebook, Instagram, Twitter) ā€¢ Payment disputes and chargebacks (PayPal, Stripe, ThriveCart) ā€¢ Course Management (Kajabi, Wix) ā€¢ Zendesk Implementation As a customer-focused professional with over 5 years of experience in customer service and community management, my goal is to provide exceptional support that exceeds expectations and builds lasting relationships with customers. I am proficient in a range of customer service platforms such as Zendesk, Freshdesk, Intercom, and Helpshift, as well as social media platforms like Facebook, Instagram, and Twitter. Additionally, I am experienced in managing payment disputes and chargebacks with platforms like PayPal, Stripe, and ThriveCart. My expertise extends to community management, where I have successfully managed e-commerce businesses and communities with sales totaling over $10,000,000. I can set up and build your community on platforms like Slack, Discord, Facebook, and Telegram, ensuring that it is engaging and drives revenue.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Ticketing System
    Customer Satisfaction
    Email Communication
    Administrative Support
    Zendesk
    Email Support
    Customer Service
    Online Chat Support
    Discord
    Customer Support
    Community Management
    Community Moderation
  • $20 hourly

    • 4.9/5
    • (23 jobs)
    I'm Stephen, and I appreciate you looking at my profile. Here is a brief summary of my abilities and strengths. I am effective, efficient, and well-organized. The secret to my success has been my ability to pick things up quickly, adapt, and then strive for a higher standard on both a personal and professional level by looking for new responsibilities. I've spent more than five years working in the business formation sector. I've written training manuals that are still utilized today to instruct and direct new employees. Additionally, I created a knowledge base, macros, standard operating procedures (SOPs), and internal processes that addressed any inefficiencies and enhanced operations and customer experiences. Building a top-notch support team and upholding a high bar are two things that are very important to me. My objective is to consistently outperform my employer's and the client's expectations. Because I am proficient in the aforementioned areas, my clients have benefited greatly out of my work. Some of my specialities include, but are not limited to: Operations Management Talent Management Customer Experience Customer Success Phone Support Email Support Chat Support Interviewing Enrolment of new hires Customer Relationship Management Email and Client Follow - Up Web Research Project Management Data Entry Data Collection Invoicing Tools Iā€™ve worked with: G-Suite/Google Workspace Microsoft Office Zoom Canva Stripe Intercom Twilio Zendesk Slack Discord ClickUp Asana Notion Hubspot Jira I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Adobe Premiere Pro
    Video Editing
    Social Media Marketing
    Customer Onboarding
    Zendesk
    Voice-Over
    Content Writing
    Intercom
    Business Operations
    Social Media Management
    Online Chat Support
    Stripe
    Email Communication
    English
  • $25 hourly

    • 4.7/5
    • (7 jobs)
    Are you searching for a brilliant multi-tasking Community Manager/Marketing Specialist who can assist you with your social media WHILE tracking your progress? You're in the right place! These are all the tasks I can help your business with: šŸ”¹ Content Creation šŸ”¹ Monthly Calendars šŸ”¹ Advertising šŸ”¹ Social Media engagement - messages, comments and moderation. šŸ”¹ Engagement strategic & business skills šŸ”¹Email Marketing šŸ”¹Video Editing šŸ”¹Analytics I'm a creative advertiser, with a background working with digital agencies managing all types of brands, which makes me a very experienced Community Manager ready to help you with yours!
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Digital Marketing
    Google
    Lead Generation
    Social Customer Service
    Content Writing
    Social Media Content
    Facebook
    Social Media Marketing
    Instagram
    Graphic Design
    Social Media Content Creation
    Social Media Management
    Community Management
  • $85 hourly

    • 5.0/5
    • (7 jobs)
    Woman-Owned (BEP certified in IL) business provides support for managing programs, projects, research, and events. I have experience in Executive Director and Program Manager roles with a Master's Degree in Public Health. Highly accomplished professional with a diverse range of knowledge and skills gained from my extensive work experience and educational background. I hold a Master's Degree in Public Health Education with a specialization in Community Health Education, as well as a Bachelor of Science in Workforce Education. These qualifications have equipped me with a solid foundation in health education, community development, and training methodologies. Throughout my career, I have demonstrated expertise in various areas, including research, data analysis, program management, and community engagement. My ability to collect and assess data, analyze trends, and present findings to both professional and lay audiences has been instrumental in advancing knowledge and informing decision-making. In my roles as CEO/Owner of Health Pro and Community Engagement Coordinator at the National Forum for Heart Disease & Stroke Prevention, I have honed my organizational and managerial skills. I successfully coordinate and execute health promotion campaigns, draft resolutions, and grant proposals, and manage diverse stakeholder relationships. My experience in navigating complex projects, managing budgets, and overseeing multiple responsibilities showcases my exceptional program management capabilities. During my tenure as a Program Manager at the Southern Illinois Community Foundation, I developed a strong skill set in community engagement and philanthropy. I played a pivotal role in fundraising efforts, coordinated community giving events, and facilitated communication among nonprofit partners. My strategic thinking and strong interpersonal skills enabled me to build meaningful relationships and forge successful collaborations. My dedication to wellness and public health is exemplified by my role as Executive Director of Southern Illinois Wellness. In this position, I oversee board meetings, manage financial operations, lead fundraising efforts, and handle public relations responsibilities. My ability to navigate complex organizational structures, develop innovative strategies, and lead diverse teams has been instrumental in achieving the organization's mission. Additionally, my experience as a Research Assistant at the Center for Rural Health and Social Service Development, SIUC, has provided me with valuable skills in grant writing and project coordination. I collaborate with community partners and develop and evaluate programs focused on health, wellness, and public health. Throughout my career, I have demonstrated exceptional communication skills, both written and verbal. I have delivered numerous presentations at international, state/regional, and university levels. My ability to effectively convey complex information to diverse audiences has been instrumental in disseminating research findings, promoting public health initiatives, and fostering community engagement. With my broad skill set, encompassing research, data analysis, program management, community engagement, and risk management, I am a versatile and valuable professional. My passion for promoting health and wellness, coupled with my extensive experience, positions me as a highly capable individual ready to contribute to your organization's success.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Sales
    Business Strategy
    Community Engagement
    Event Planning
    Project Scheduling
    Scheduling
    Leadership Skills
    Radio
    Event Management
    Email Communication
    Budget Management
    Project Plans
    Health & Wellness
  • $75 hourly

    • 5.0/5
    • (57 jobs)
    I'm an online community manager, specializing in creating and cultivating authentic, engaged, and empowered online communities! I lead online community efforts that encompass every aspect of the member experience, including community onboarding, community operations (and SOP's), strategy, engagement, community platform selection/setup, membership program management, online event programming, & so much more! Read more about my experience below šŸ‘‡šŸ¾ šŸ‘©šŸ¾ā€šŸ’» I CAN LEAD YOUR... - Community Strategy (& work as your Fractional Chief Community Officer) - Membership programs, volunteer programs - Influencer & creator programs - Forum moderation - Training your team on community best practices - Community management needs, including community engagement and support - Content planning - Online event programming - Community platform selection, non-technical setup & implementation - Community launch efforts, including new member onboarding - Community operations, team hiring, training, department reorganization - Incorporate your social media goals into a broader community strategy - Community KPI's and reporting šŸ„‡ WHAT MAKES ME AN ONLINE COMMUNITY EXPERT? + I have over 10 years of working experience in community, marketing, and support and developed my career and specialties around online community, specifically. + I've led teams of community managers across the globe, and I have experience working in cross-functional teams + I've launched, grown, and managed communities for startups and multinational brands across various industries. I've even worked with internal Meta (Facebook) teams. I elevate communities of all sizes and stages of growth. + I work with stakeholders to build online communities aligned with their goals - from engagement & retention to product feedback, ideation & customer support. + I've also coached founders on community culture and trained support teams to manage private communities and provide unparalleled support on external social platforms, too! + I'm not a "rock star" or "ninja" or any of those buzzwords what you'd call a "full-stack" community manager as I'm highly skilled in everything that creates an invaluable community experience, including community marketing, community operations, strategy, engagement, community platform selection, membership programs, online event programming, and so much more. ā³ NEED ADVICE IMMEDIATELY? Use the option on my profile to book a consultation immediately and get the advisement you need to make your journey to a thriving community a smooth one! + Get guidance on any of my specialties above + Use the time to brainstorm with a community pro + Gain insight on community platforms & tools. + Leverage my knowledge to create processes & workflows + Use my expertise to help hire or manage a community team + Discuss larger or long term community projects you need my help with šŸ‘‹šŸ¾ IMPORTANT NOTES ON DIVERSITY AND INCLUSION: I prioritize projects where I can work with teams and brands that embrace diversity within the team. As a Black woman myself, I'm especially eager to work with brands led by diverse teams, women, women of color, and black-owned (or African-American led) / BIPOC startups. A few Tools & Platforms I'm experienced with: Trello, Asana, Basecamp, Meet Edgar, SmarterQueue, Sprout Social, Hootsuite, Airtable, Webflow, Mailchimp, Slack, Discourse, Discord, Reddit, MightyNetworks, Mobilize, Pinterest, Instagram, Twitter, Facebook (business pages, messenger, groups, creator studio), YouTube, Google Docs, Sheets, Forms, Slides, Microsoft Office Suite, Mac Keynote, Adobe Photoshop, Canva, GIF makers, Zendesk, Chat Support.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Content Writing
    Social Media Management
    Customer Support
    Online Community Management
    Customer Service
    Community Moderation
    Community Strategy
    Community Management
    Community Engagement
    Strategy & Planning
    Content Strategy
  • $30 hourly

    • 5.0/5
    • (14 jobs)
    Former lawyer, currently work with business entrepreneurs, and local service-based and product-based businesses worldwide. Areas of expertise: ā— Company Operations/Empowering Your Team to Run Ops. ā— Sales Operations Management/Customer Success/Client Onboarding/Client Relations/Business Development ā— Setting up CRMs - Salesforce, HubSpot ā— Calendar management - ScheduleOnce, Calendly ā— Sales - lead gen, Inbound/outbound ā— Project Management - Asana, Airtable, Monday, Tettra, Trainual, Notion, ClickUp, Infusionsoft ā— Community Management - Mighty Network, Fb, Slack ā— Creating SOPs ā— Managing Company Contracts - Drafts/Templates - Docusign/Hellosign contracts, refunds, and rebuttals, admin issues ā— Automations - Zapier ā— Digital Strategy Development ā— Recruiting ā— Content Creation - Script writing, Idea Generation ā— 1:1 Video Training - Capcut ā— Short Form Video Editing
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Google Docs
    Decision Making
    Administrative Support
    Email Communication
    Sales Lead Lists
    Google Workspace
    Sales Operations
    Sales Management
    Community Management
    Community Engagement
    Customer Support
    HubSpot
  • $60 hourly

    • 4.4/5
    • (149 jobs)
    Behind every creative person, every small and growing business, is an Alfred. There comes a point in the development of every business where if an organizational overhaul doesn't take place, scaling isn't possible. That's where I come in. You might know exactly what you want, or you might have a general sense of unease. Many business owners know there are things that can be done better, but they aren't sure where to start and don't have the time to figure it out. I've spent years honing a carefully curated (but extensive) list of skills by working with small business teams and as a freelancer. These various experiences have given me invaluable insights into different industries, processes, tools and departments. I've had my hands in dozens of different projects and this has allowed me to analyze businesses and develop custom solutions. I've also worked really hard to become acclimated to as much technology as possible. I'm certified in Asana, Notion, Quickbooks, Trainual and Gorgias. I'm expert-level in Clickup, Trello, Monday, Processstreet, Jira, Confluence, Hubspot, Hubstaff, Harvest, Front, and many more. Some of my specialty areas include: - Process development - Analyzing, streamlining and automating workflows - Tool recommendations, data migration, set up and training - Financials (Quickbooks, data transfers, budgets, action plans) I am a certified Quickbooks Pro Advisor! I am certified to help you optimize your usage of Quickbooks. - I specialize in choosing, setting up and executing project management software. I am well versed in all major options. I am also an Asana Together Certified Pro and Notion Certified. - Acting as team communication leader and project manager ensuring efficient information sharing - Developing, launching and leading initiatives regarding efficiency, organization, team building, marketing, hiring, and more. - Resource management including HR, payroll and employee engagement - Long term goal planning, and breaking down those goals into achievable projects with specific steps and due dates - Putting out fires, reducing bottlenecks, and keeping things from falling through the cracks
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    Budget Management
    Change Management
    Scheduling
    Digital Marketing
    Organizational Development
    Administrative Support
  • $40 hourly

    • 4.9/5
    • (19 jobs)
    You are in Good Hands šŸ™Œ If any of the descriptions below fit you, let's make a call; - Start a community related to your area. - Want to solve a problem by creating an interdisciplinary community. - Create a place around your content. - Have a Slack/Discord/Circle group that needs clear direction and meaningful engagement. - Start a web3 community with real utilities and meaningful purposes. " I believe we need more independent communities to create positive change in the systems we live. This is where I get my motivation when building communities." Together, we can be successful with; - Keeping in mind that this is not a sprint but a marathon. Building communities needs consistency. - Knowing that community is not a marketing tool but the core of the business. - Starting small and growing with the human phase. - Focusing on creating value for people, not unpurposeful engagement. When we start working together, these are the steps we are going to follow; šŸ¤” Community Discovery ~ 1-2 Weeks * Clarifying the intentions for building the community * Defining our potential members * Understanding our people with interviews, research, and surveys * Mapping the ecosystem for potential partnerships and positioning * Deciding the mission of the community * Creating a Minimum Viable Community strategy with key routines, rituals, and ownership and incentivization models. šŸ§Š Cold Start ~ 2-3 Weeks (Based on Choice) * Community Page * Content Curation * Being Active in Two/Three Communities * 1-1 Reach out * Organizing Events * Inviting People to a Routine * Asking Partners to Spread the Word * Content Creation šŸ¤“ Minimum Viable Community ~ 4-8 Weeks * Building the community space * Onboarding handpicked 30-50 members as founding members/pioneers * Iterating routines and rituals with community members * Facilitating conversations to see what kind of features members want and do. * Sharing ownership with members by creating different adventures for potential members. šŸŽ‰ Silent Launch ~ 4-8 Weeks * Prototyping the monetization models * Building relations for partnerships * Sending invitations with promotions * Creating a social media content calendar * Reorganizing the community, onboarding, and incentivization šŸš€ Growing the Community ~ 12 - 18 Weeks * Rebranding the community * Building a landing page * Focusing on getting success stories/testimonials * Attending / Organizing events * Designing new adventures * Growing the team šŸ˜ŒšŸ’”šŸ«‚ Let's build a community where people feel they belong...
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Project Management
    Design Thinking
    Product Management
    Program Management
    Event Planning
    Research Methods
    Learning Management System
    Event Management
    Human-Centered Design
  • $30 hourly

    • 4.9/5
    • (90 jobs)
    I am what you call "JACK of all TRADES". I previously worked as a Customer Service Rep for more than 10 years for different Lines Of Business like Banking, Medical, Telco, and Insurance. I also became a BPO supervisor for 3 years and then shifted to become a freelancer. When I started freelancing, I've been working closely with crypto-related/ICOs and retail companies working as a DIGITAL MARKETER, MODERATION, COMMUNITY MANAGER, GROWTH HACKER, and MARKETING CONSULTANT. I had the opportunity to work as a creative writer for two years along with that, I wrote extensive reviews for upcoming ICOs and profitable crypto platforms. I mostly plan out marketing and social media contents/strategies for different clients. I am very familiar with the different social media communities like steemit, medium, discord, reddit, facebook, twitter and bitcointalk. If you are looking for a reliable and organized Customer Service Rep or a creative DIGITAL marketer then I am the best person who can help you out. Just shoot me a message.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Blockchain
    Social Media Marketing Strategy
    Brand Management
    Technical Support
    ICO Marketing
    Discord
    Sales
    Forum Moderation
    Growth Hacking
    Gaming
    Cryptocurrency
    Content Writing
    Social Customer Service
    Customer Service
  • $50 hourly

    • 4.9/5
    • (7 jobs)
    Experienced professional with over 15 years of experience in providing technical assistance, redevelopment tools, cutting-edge research, and essential best practices for process performance to businesses, organizations, government leaders, and agencies to overcome the grappling issues faced in the workplace throughout the areas listed below. My background is in executive-level administrative services, management consulting in domestic and international business development, travel and tourism consulting for both business and leisure; Expertise in providing support to high-level executives both in-office and virtual; managing project teams, events, conferences, and developing performance standards that provide a return on investment in each space of management; Adept in building and maintaining relationships domestically and internationally to ensure client goals are attained, issues are resolved, business is conducted, crises are managed and revenue is made; Strong relationship-builder and innovative problem solver with a continuous focus on excellence. Additionally, I have a record of success in event planning, tourism, travel services and property management with expertise in all aspects of hospitality, tourism, travel, event, and conference planning for corporate, leisure, and group clients. Adept at producing high-level to small events and developing specialty event agendas and travel itineraries. Core Competencies in the event and travel space consist of but are not limited to: ā€¢ Executive level admin ā€¢ Travel and tourism (certified agent) ā€¢ Grant and Proposal Writing ā€¢ Content Development ā€¢ Public/Private Partnership Development ā€¢ Relationship/Association Management ā€¢ International Relations ā€¢ Organizational Development ā€¢ Project Management ā€¢ Strategic Planning ā€¢ Event and Logistics Management ā€¢ Branding and Marketing ā€¢ Development of Training Materials ā€¢ Event Planning & Execution ā€¢ Marketing Operations ā€¢ Leadership & Professional Development ā€¢ Strategic & Logistical Planning ā€¢ Client & Vendor Relations ā€¢ Billing & Reconciliation ā€¢ Budgeting & Cost Control ā€¢ Process Improvement ā€¢ Hospitality & Travel Management ā€¢ Marketing & Promotions ā€¢ VIP & Celebrity Support ā€¢ AirBnB / Property Management
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Data Entry
    Relationship Management
    Content Development
    Event Planning
    Design Writing
    Marketing Plugin
    Office 365
    Project Management
    Strategic Plan
  • $30 hourly

    • 4.5/5
    • (76 jobs)
    Thanks for visiting my profile. My experience lies between the three basic needs of current business growth. Which are 1. Product Development 2. Marketing 3. Product Management I will help you to develop new products mostly related to digital products, work as a hiring manager and project manager for the whole process. Then I will help you to market that product via creating high converting landing pages, comprehensive sites and the run ads to increase conversion via digital marketing strategies I will help you in all major social media channels like Facebook, Instagram, Twitter or Pinterest for generating more leads, creating your brand awareness, increasing engagement, driving more traffic to the site. Also, help you to manage the product you sell via different customer support programs like zendesk handling or webmail management for customer issues and responses. I have the expertise of using software like Asana, Trello, Jira, ClickUp, confluence or Pivotal Tracker to manage all about project management and team building for any sort of project. Helps you work as a hiring manager at upwork or on your company to hire the most suitable person for the job. Moreover, I will manage your socinator , follow liker tailwind or any other automated posting software for all your social accounts. Help you to create ad campaigns, customize the target audience or create a lookalike audience. I am available to design your ad campaigns, find interest related to your audience, and popular #tags in your business niche. It also helps you in web research for data mining and data scraping about your target audience, all data will be managed with the help of google suite for avoiding any inconvenience. Regards, Amina Akhter
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Email Marketing
    Project Plans
    Process Improvement
    Business Consulting
    Email Campaign Setup
    Social Media Marketing
    Project Management
    Email Communication
    Event Planning
    Account Management
  • $36 hourly

    • 5.0/5
    • (197 jobs)
    Your companyā€™s online presence has never been more important than it is today. I stay on top of the ever-changing digital marketing landscape to make sure your business is using the most current and effective methods to attract and engage your target customers. I do not have a one size fits all approach. There are numerous platforms available in the social media world - and what works best for one business may not necessarily work for another. Thatā€™s why I take the time to learn what is unique about my clientsā€™ business in order to determine the optimal social media program to maximize revenues.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Email Marketing
    Blog
    Article Writing
    Social Media Website
    Writing
    Blog Writing
    Twitter
    Blog Content
    Social Media Management
    Instagram
  • $13 hourly

    • 5.0/5
    • (2 jobs)
    I have experience as a community manager in social media (I've worked 5 years for media companies US-based), translations English to Spanish. Copywriting and SEO writer. Ads Management, Digital Marketing
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Community Moderation
    Community Engagement
    Social Media Management
    Social Media Marketing
    Community Strategy
    Community Guidelines
    Customer Support
    Facebook
    Writing
    Blog Writing
    Spanish
    English
    French
    Copywriting
  • $25 hourly

    • 5.0/5
    • (10 jobs)
    Marketing and communication professional passionate about the digital world. Great team worker. Join me to rock your social networks. Let's make your brand social.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Project Management
    B2C Marketing
    Shopify
    Social Media Marketing Plan
    Communications
    WordPress
    Influencer Marketing
    Social Media Content Creation
    Community Management
    Social Media Content
    Copywriting
  • $10 hourly

    • 4.9/5
    • (31 jobs)
    I have been working on marketing area since 2015 (first four years in a "no formal way"), now I have experience inside companies. I have learned to interpret different types of data (financial, market, writings, scripts, etc) and use this information to get a goal, this goal could be making a marketing strategy, business plan or a speech. I'm open to many kind of jobs (of course, when I know the area) and responsability, honesty and understanding are the most important things for me when I work.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Reddit Marketing
    Marketing
    Twitter Marketing
    Google Ads
    Content Creation
    Community Engagement
    TikTok Marketing
    Digital Marketing
    Copywriting
    LinkedIn Marketing
    TikTok
    Content Planning
    Facebook Marketing
    Adobe Photoshop
    Community Management
    Instagram Story
    Video Editing
    Facebook Ad Campaign
    Content Editing
    Graphic Design
  • $25 hourly

    • 4.7/5
    • (32 jobs)
    Expert Community Manager and Social Media manager with a solid track record of satisfied clients. Are you building a Project? Looking to increase your reach across social media? I will help you from scratch! || DISCORD || TWITTER || FACEBOOK || INSTAGRAM || REDDIT || TIKTOK Here are list of things that I can do for you: Community Management Social Media Management Discord Growth Twitter Marketing Instagram Discord Telegram Facebook Reddit Engagement Moderator Growth hack Not enough? How about, Graphics Design Creative writing Marketing Plan Engagement Plan Yup I can do that too. Don't believe me? I focus on web3, AI (Artificial intelligence), Data Science, General and Personal Brand My expertise will be the key for your success. Send me a chat and let's talk wonders.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Crypto Marketing
    Community Promotion & Growth Hacking
    Growth Strategy
    Social Media Marketing Plan
    Growth Hacking
    Blockchain
    Discord
    Promotion
    Twitter
    Web3
    Social Media Management
    Community Moderation
    Community Engagement
    Community Management
  • $200 hourly

    • 4.9/5
    • (155 jobs)
    Award-winning CMO. Let's get your startup fundedā€”exclusive access to VCs, industry experts, influencers, and hype generators. Best-in-industry Associations: - Director of Marketing at Morpheus.Network - Advisor at Vulcan Forged (Top 5 Metaverse) - Consultant to a NASDAQ-listed company - Ex Consultant to Keynote and FantomDC by FTM (Top 30) - Ex consultant at Cryptokitties and FLOW - Ex Vertical Head at F500 Bajaj-Allianz - Ex India Community Manager at BlaBlaCar Accomplished marketer with domain expertise and a proven track record in finance, blockchain, Defi and NFT. 10+ years in advertising and community building for globally acclaimed startups and Fortune 500 companies. Successfully marketed the biggest Ethereum apps, 40+ tokens, and token sales, including Morpheus.Network, Vulcan Forged, Drops NFT and more that raised $500m+. In addition, I have consulted to the insurance giant Bajaj Allianz, Indiaā€™s biggest telecom Airtel, and drove communications at Indiaā€™s biggest B2B car rental company CarzOnRent and the world's biggest carpooling company BlaBlaCar.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Investment Research
    Venture Capital Consulting
    Influencer Marketing
    ICO Marketing
    Community Management
    Marketing
    Ethereum
    Bitcoin
    Copywriting
    Blockchain
    Cryptocurrency
    Content Management
    Marketing Strategy
    Social Media Marketing
    Marketing Communications
  • $16 hourly

    • 5.0/5
    • (8 jobs)
    Buckle up and let me show you how I can deliver exceptional service, consistently! šŸ•› Time is precious, and I'm here to give you back those lost hours. With my magical skills, I can help you reclaim a whopping 5-15 hours each week. Imagine all the amazing things you can do with that extra time! šŸŽ‰ šŸ’ø Money may not buy happiness, but it sure can buy some sanity. By taking on the time-consuming tasks that bog you down, I'll free you up to focus on what truly matters ā€“ both in your business and personal life. Consider me your time-saving superhero! šŸ’Æ As a TOP-RATED freelancer, I've honed my skills to perfection. I bring years of experience, a dash of business know-how, and a sprinkle of effective leadership to the table. Rest assured, I'm all about hard work, moral behavior, and bringing out the best in every situation. šŸ’Ŗ I'm driven by a strong moral compass and a commitment to honesty and integrity. Good business? It starts with good ethics. You can trust me to handle your tasks with utmost care and professionalism. So, let's shake things up and embark on this quirk-filled journey together. With my exceptional service, you'll have more time, less stress, and a lot more smiles along the way! Let's get started! šŸŸ¢Click the green ā€˜Invite to Jobā€™ button in the top right-hand corner, and let me know why you would like to work with me! šŸŸ¢ Do you need these services? āœ… Admin Support āœ… Customer Service āœ… Quality Analyst āœ… Fraud Risk Assessment āœ… Internet Research āœ… Data Entry āœ… Social Media Management āœ… Content Creation āœ… Content Moderation āœ… Content Writing āœ… Graphic Design and Video Editing āœ… Community Engagement āœ… Community Management āœ… Resume Optimization āœ… Productivity Coaching āœ… Career Coaching āœ… Light Bookkeeping Nature of some industries I handled: šŸ’»E-commerce šŸ’»Health šŸ’»Beauty šŸ’»Tech (SaaS) šŸ’»Finance (including NFTs and Metaverses) šŸ’»Education šŸ’»Sports šŸ’»Music šŸ’»Pets šŸ’»Fashion šŸ’»Gaming Tools Used: šŸ“Œ E-commerce tools (Shopify, Stripe, ReAmaze, Loop, ShipStation, PayPal, etc.) šŸ“Œ Google Workspace (i.e. Gmail, Meets, Docs, Sheets, Drive & Calendar, etc.) šŸ“Œ Project Management tools ( i.e. Jira, Loom, Slack. Trello, Asana) šŸ“Œ Social media platforms (primarily Instagram, Twitter, TikTok, Discord, Telegram, LinkedIn, and Facebook) and social media - management tools (Hootsuite, Buffer) šŸ“Œ Graphic Design skills (Canva and Figma) šŸ“Œ Video editing (Adobe Premiere Pro, Invideo, Filmora) šŸ“Œ Zendesk šŸ“Œ Freshdesk šŸ“Œ Hubspot šŸ“Œ Gorgias šŸ“Œ Salesforce šŸ“Œ LiveAgent šŸ“Œ Zoho šŸ“Œ Zoom šŸ“Œ Discord šŸ“Œ Airtable šŸ“Œ Dropbox šŸ“Œ DocuSign šŸ“Œ Jotform šŸ“Œ Slack šŸ“Œ Telegram šŸ“Œ WhatsApp šŸ“Œ Skype šŸ“Œ Signal šŸ“Œ ChatGPT (+ other AI tools) šŸ“Œ Kajabi My past clients all gave me 5ā­āœ”ļøCheck their reviews below or on my profile: 5ā­"Excellent work, we were super satisfied with the professionalism and the quality of the work." 5ā­"Nellie did a great job completing her task on time. She stayed in contact with us and understood the instructions perfectly." 5ā­"Nellie is a dedicated worker who always gives 100%. During our time together, we were impressed with her knowledge of talking to customers and their ability to adapt to frequent updates/changes without slowing down. We will be looking to reconnect again for the next holiday season. Thank you!" #AdminSupport #CustomerService #GraphicDesign #VideoEditing #CommunityEngagement #SMM #ContentCreation #ContentModeration #Resume #NFT #Coaching
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Writing
    Graphic Design
    Bookkeeping
    Administrative Support
    Shopify
    Communications
    SaaS
    Amazon
    Product Knowledge
    Community Moderation
    Email Support
    Community Engagement
    Customer Service
    Coaching
    Data Entry
  • $20 hourly

    • 4.8/5
    • (5 jobs)
    Hello! I am a SUPERSTAR Social Media Manager and an HR recruiter. Why hire two when you can employ only me? I am confident that I can help you achieve your social media goals and gladly help you engage in your community. I assist with many areas of social media such as: āœ”content creation: capturing the product or service in the best way possible āœ”organic engagement & growth strategies āœ”caption writing and copywriting āœ”social media strategy, planning, and content schedules āœ”monitoring and reporting on analytics bi-monthly My Data entry service āœ”Administrative task āœ”chat support āœ”ticket support āœ”Data entry āœ”Web research āœ”Internet research āœ”MS Excel āœ”MS Word Here are my other services: āœ”community management āœ”community moderation āœ”community engagement āœ”community increasing I believe in 100% quality work.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Customer Service Training
    Human Resource Management
    Virtual Assistance
    Recruiting
    Customer Service
    Discord
    Cryptocurrency
    Community Management
    Blockchain
    Administrative Support
    Leadership Skills
    Community Moderation
    Google Docs
    Data Entry
  • $20 hourly

    • 4.8/5
    • (24 jobs)
    Hi, my name is Cilla and I only deliver my highest quality of service to you! Let me help you with all the administration tasks: data entry, internet research, file documentation and organization, customer service, social media management, travel planning, team coordination, and any other ad hoc tasks, so you can focus on high level! I am a fast learner, self-starter, highly dynamic, and love CHALLENGE. Essential skills: - Project Management: Google Docs, Google Drive, Ms. Office, WhatsApp, Slack, Trello, Dropbox, etc. - Internet Research - Community Management & Customer Service - Social Media Management & Influencers Outreach - Tour & Travel Planning - Shopify Management - Canva Design - Postscripts - Effective & empathetic communication. Yes, I am a communicator! Experiences: OUTDOOR TRAINING FACILITATOR (2008-2012) Ensured safety & program execution so participants got the objective of the training. ORGANIZATION SECRETARY (2012) Organization secretary for an NGO, took care of admin, travel inquiries for the staff, office management, and a lot of ad hoc tasks. We used to joke that I was the "Mom" of the office. ADMIN, SECRETARY, then promoted as PROJECT MANAGER (2012-2020) For a tour operator. Took care of everything from email handling, building itinerary, executing trip, coordinating with other team and vendors, ensuring customer satisfaction, etc. CUSTOMER SERVICE MANAGER then promoted to PROJECT MANAGER (2019) For an e-commerce company. Trained and managed 8 members of CS team. Solved CS advance inquiries. Built SOP and macros for CS team. Coordinate with founders, CS team, design team, social media team, to ensure every operational aspects went smoothly as planned. ASO SPECIALIST (2020-2022) Took care of Apple Search Optimization of a fitness app using Mobile Action. CUSTOMER SERVICE & COMMUNITY MANAGER (2022-now) Handling Postscripts inquiries and managing community of a health supplement e-commerce at their community app and Facebook group.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Customer Service
    Travel Planning
    Administrative Support
    Instagram
    App Store Optimization
    Trello
    Google Docs
    Social Media Management
    Influencer Marketing
    Voice-Over
    Project Management
    Canva
    Hospitality & Tourism
    Fashion & Beauty
    Community Management
  • $25 hourly

    • 5.0/5
    • (5 jobs)
    I help brands with their customer acquisition through UGC content and Influencer Marketing, without having to pay thousands to PR & Social Media agencies. My name is Reda and I helped 50+ brands generate additional revenue while boosting their brand awareness through Content Creation (Influencers & UGC) ... And I can help you do the same Get in touch now and let's chat. FIVE REASONS TO HIRE ME: āœ”ļøHigh communication level āœ”ļøProfessional and always delivers āœ”ļøPays attention to details āœ”ļøStrong sense of organization āœ”ļøFlexible and easily adjusts
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Communications
    Social Media Marketing
    Community Management
    Customer Support
    Research & Strategy
    Social Media Content Creation
    Community Moderation
    Administrative Support
    Customer Service
    Data Entry
    Content Writing
    Email Copywriting
    Social Media Management
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