Hire the best Customer Engagement professionals

Check out Customer Engagement professionals with the skills you need for your next job.
  • $75 hourly
    Dear Client, Are you in search of an outstanding online community builder? Look no further! I bring over 25 years of experience as a business consultant and coach, specializing in Mighty Networks and Mighty Pro for over 5 years. ABOUT ME I am very passionate and full-time dedicated to creating dynamic, engaging, and inclusive communities that foster genuine connections and sustainable growth. My track record speaks volumes – I've successfully crafted and managed 100+ communities on Mighty Networks and Mighty Pro, consistently elevating member engagement and retention. FEELING OVERWHELMED? Are you feeling overwhelmed, or unsure of how to transform your vision of a thriving community into a reality? You're not alone, and that's precisely why I've crafted a building process. It's designed to guide you through every step of the process, equipping you with the knowledge and confidence to be an exceptional community host. THE 3 PHASES OF COMMUNITY BUILDING AND GROWTH 1️⃣ COMMUNITY CURIOUS If you're at the beginning of your journey, I can assist with: ✭ Defining a unique community. ✭ Crafting a compelling community purpose. ✭ Developing your Mission, Vision, and Core values. ✭ Creating a unique member profile. ✭ Articulating your community's value proposition. ✭ Cultivating the desired community culture. ✭ Identifying key offerings. ✭ Optimizing your Mighty Networks subscription model. ✭ Creating a launch roadmap. ✭ Navigating expectations, strategies, and potential pitfalls. 2️⃣ COMMUNITY ENTHUSIAST For those ready to bring their vision to life, I can help with: ✭ Architecting your community. ✭ Implementing branding that aligns with your company's identity. ✭ Streamlining member onboarding. ✭ Populating engaging content. ✭ Developing content and engagement strategies. ✭ Planning member experiences and events. ✭ Establishing community guidelines and culture. ✭ Optimizing landing pages and sales strategies. ✭ Developing payment plans and revenue streams. ✭ Creating compelling courses. ✭ Implementing tiered memberships and marketing strategies. ✭ Integrating external applications. ✭ Training your team for success. ✭ Strategizing your community's launch and growth. 3️⃣ COMMUNITY VISIONARY For existing communities ready for growth or transformation, I can assist with: ✭ Revamping community architecture. ✭ Harmonizing your branding. ✭ Enhancing member onboarding. ✭ Transitioning from a free to a paid community model. ✭ Executing community relaunches. ✭ Simplifying member onboarding and improving the customer journey. ✭ Reigniting member engagement. ✭ Refining communication within the community. ✭ Streamlining workflows and roles. ✭ Tackling spam and troll issues. ✭ Revitalizing dormant communities. ✭ Managing large, thriving communities. MY WORK PROCESS For each phase, I provide a Notion template for efficient collaboration, complemented by instructional videos in Loom. My ultimate goal is to empower you with in-depth knowledge of your community, enabling you to handle tasks independently. Hosting is an art, and I want you to feel confident, enthusiastic, and fulfilled in your role. MY AI EXPERTISE Having worked with AI for a significant period, I've optimized my methods to enhance community-building. I leverage AI to improve the communities I build, enabling me to reduce the hours spent on routine tasks. Furthermore, I maintain a comprehensive library of AI tools that I share with my hosts, greatly optimizing and elevating the quality of their communities. MY SKILLS ✭ Creative Mighty Networks usage. ✭ Profound UX understanding. ✭ Transforming visions into thriving communities. ✭ Prioritizing psychological safety in communities. ✭ Mastery of group dynamics. ✭ Expertise in effective communication. ✭ Social architecture and dynamics. ✭ Expert in facilitation and event management. ✭ In-depth knowledge of Mighty Networks. ✭ Optimizing member journeys. ✭ Dedication to fostering hospitality in communities. When you hire me, you'll gain a dedicated, seasoned community builder. Together, we'll strategize, engage and retain members, cultivate community culture, educate newcomers, develop content strategies, and ensure psychological safety and inclusivity. I'll design your community architecture and manage it flawlessly on the Mighty Networks platform. I offer diverse options tailored to your needs and collaborate seamlessly with different team members if necessary. Nurturing an online community resembles growing a business; you decide between mediocrity and unlocking its full potential. With extensive experience in both corporate and startup settings, I've developed a proven approach to turn your community aspirations into reality. Reject mediocrity; join me in crafting a lively, all-inclusive community for meaningful growth. Get in touch to kickstart your Mighty Network community journey now! 🎖️ 100% Satisfaction 🏆 Top-rated Freelancer 🎓 University Degree Freelancer
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    Community Strategy
    Startup Consulting
    Community Outreach
    Community Engagement
    Community Guidelines
    Business Coaching
    Community Moderation
    Lean Startup
    Team Facilitation
  • $38 hourly
    I can significantly improve your customer retention & customer loyalty and make repeat business the norm. With deep corporate experience, I have been focussing on Customer Relationship Management for entrepreneurs and small businesses since 2011. I think of prospects as potential customers, so they form part of the CRM strategy. FACT: It can cost up to 5 times more to acquire a new customer than it is to retain one. WHAT DO I DO? I help you to turn prospects into customers and then keep them for life. HOW? 🔹 I create a customer relationship strategy customised for your business; 🔹 I review your existing email marketing strategy and content to help you optimise your database 🔹 I help you to not only to retain your customers, but turn them into raving fans; 🔹 I map out your sales funnel or customer journey with you, to delight both prospects and customers; 🔹 I create content for you to engage with your customers regularly, sharing value-added information; 🔹 I develop drip campaigns to turn prospects into customers; 🔹 I help you to re-engage with dormant customers, so that they start buying again. WHAT ARE THE BENEFITS? 🔹 Increased customer retention 🔹 Increased customer loyalty 🔹 A great customer experience 🔹 Repeat business 🔹 Referrals 🔹 Increased revenue and profits 🔹 Increased conversion rates WHAT IS MY EXPERIENCE? I spent 18 years in the Corporate world, always wearing a Customer Relationship Management (CRM) hat. It quickly became a passion and when I launched my own business in 2011, there was no doubt in my mind about what I wanted to do. My main focus area is to assist entrepreneurs and small to medium sized businesses to nurture their leads, retain their existing customers, increase repeat business, get better referrals and grow their revenue. Let me help you with what I am good at, so that you can focus on running your business. RemotaniaTribe
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    Customer Experience
    Email Marketing
    Social Media Content
    Customer Relationship Management
    Customer Retention Strategy
    Customer Satisfaction
    Sales Funnel Copywriting
    Sales Funnel Builder
    Email Marketing Strategy
    Content Writing
    English
  • $20 hourly
    “Building an online community is not an event, it is an ongoing process.” Take your podcast to another level! Create an entire ecosystem around your brand. Sounds scary? No worries! Let me handle it for you. If you’re looking for an absolute rockstar to bring life to your social media and engage your community, you're in the right place! I come equipped with Systems of Process (SOPs) and a seamless customer/member onboarding plan tailored and personalized for any community. I have done community management on platforms such as: Discord, Slack, Facebook groups, Circle.so, and Mighty Networks. About me: As an experienced community manager and social media specialist with over a decade of freelancing experience. I have a proven track record of managing and assisting with the growth of online communities across various platforms such as Facebook, Instagram, Reddit, TikTok, Twitter and Pinterest. My skillset includes content creation, community management, customer support, social media management, public relations, and website marketing. I am a true "People Person" , I enjoy creating connections with people as I have a strong intrapersonal skills which allows me excel! I am well-versed in various topics such as financial literacy, self-care, cryptocurrency, NFTs, and I contain a wealth of knowledge in a number of community building platforms such as Discord & Telegram. I am proficient in various software, including Discord, Photoshop, Canva, Microsoft Office, Logic Pro X, Garageband, Procreate, Fl Studio, WordPress, Wix, Final Cut Pro, DaVinchi Resolve, and Audacity. I am professional, who is highly communicative and committed to delivering top-quality work that helps businesses grow and move forward. I am dedicated to meeting deadlines and exceeding expectations. I aim to provide consistent well organized work and I am confident that I will continue to help my clients achieve their goals and reach their full potential.
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    Customer Service
    Customer Satisfaction
    Communication Etiquette
    Online Chat Support
    Community Engagement
    Social Media Management
    Content Moderation
    YouTube Marketing
    Community Moderation
    Customer Support
    Music & Sound Design
    Community Management
    Social Media Content
    Social Media Marketing
  • $30 hourly
    My name is Mariano E. Barrenechea, and I'm an experienced bilingual (EN/SP) Immigration Paralegal with four years of experience in family and humanitarian-based Immigration Law, and some experience with employment-based immigration as well. I am very well acquainted with the INA, the 8 C.F.R., Immigration case law, and have extensive experience with filings before USCIS, EOIR, and the BIA (always under the supervision of licensed U.S. Attorneys). If you require a paralegal with the ability to handle a case seamlessly, equipped with genuine legal knowledge rather than relying on templated document drafting, then look no further. I am well-prepared to assist with your caseload, tackle specific projects, and contribute to case strategy without the need for extensive training. Yours truly is the individual you seek for such tasks. As a seasoned Immigration Paralegal, I confidently manage cases from beginning to end with minimal oversight. I keep the attorney informed by sharing any concerns or potential issues that crop up along the way. Constructive feedback is always welcome, and I maintain a positive outlook when working with both clients and attorneys. My use of emotional intelligence allows me to establish genuine connections with clients, offering them a sense of comfort and confidence that their case is well taken care of. I'm well-versed in Immigration Litigation, including bond work, and removal defense (motion drafting, pleadings, preparation for IH and merits, as well as filing relief applications before EOIR). I also draft BIA Appeals, Circuit Court Appeals, and Writ of Mandamus petitions. On the USCIS front, I can handle the drafting of waivers (I-601, I-601A, I-612, I-192, and I-212), Asylum/42B/U/T/VAWA/SIJ applications, DACA/TPS filings, Medical Deferred Action, and Military Parole in Place requests, I-130 petitions (CP and AOS), responses to complex NOIDs/RFEs, I-290B, and appeals before the BIA. In the employment/business immigration end, I have experience with TN and E-2 Visas, EB2 NIW, EB-1A filings, and I-140 adjustments (with and without I-485). I pride myself on being a true team player, stepping up even during the most demanding moments. My capacity to thrive under pressure and meet deadlines allows the Attorney to delegate tasks confidently. Whether your firm is experiencing rapid growth or facing a significant caseload backlog, I am the ideal candidate to support and alleviate the workload efficiently. I am open to long-term, short-term, and per diem arrangements. Don't hesitate to shoot me a message if I can be of assistance.
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    Draft Documentation
    Slack
    Microsoft Word
    In-App Support
    Customer Experience
    Administrative Support
    Legal Assistance
    Online Chat Support
    Immigration Law
    Employer-Sponsored Visa
  • $25 hourly
    I am a reliable professional who will always respond to your messages. I easily meet deadlines, delivering excellent work. As an experienced social media manager, I use it as my primary tool for gaining knowledge and communicating with the world in a strategic and creative manner. My main areas of expertise are content strategy, community management, copywriting, and SEO writing, with an emphasis on empathy to create genuine and transformative connections.
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    Creative Writing
    Copywriting
    Freelance Marketing
    Branding
    Academic Content Development
    Community Management
    B2B Marketing
    Content Writing
    Social Media Content
    Customer Service
    UX Writing
    Customer Experience
    SEO Writing
    Content Strategy
    Content Creation
  • $40 hourly
    You are in Good Hands 🙌 If any of the descriptions below fit you, let's make a call; - Start a community related to your area. - Want to solve a problem by creating an interdisciplinary community. - Create a place around your content. - Have a Slack/Discord/Circle group that needs clear direction and meaningful engagement. - Start a web3 community with real utilities and meaningful purposes. " I believe we need more independent communities to create positive change in the systems we live. This is where I get my motivation when building communities." Together, we can be successful with; - Keeping in mind that this is not a sprint but a marathon. Building communities needs consistency. - Knowing that community is not a marketing tool but the core of the business. - Starting small and growing with the human phase. - Focusing on creating value for people, not unpurposeful engagement. When we start working together, these are the steps we are going to follow; 🤔 Community Discovery ~ 1-2 Weeks * Clarifying the intentions for building the community * Defining our potential members * Understanding our people with interviews, research, and surveys * Mapping the ecosystem for potential partnerships and positioning * Deciding the mission of the community * Creating a Minimum Viable Community strategy with key routines, rituals, and ownership and incentivization models. 🧊 Cold Start ~ 2-3 Weeks (Based on Choice) * Community Page * Content Curation * Being Active in Two/Three Communities * 1-1 Reach out * Organizing Events * Inviting People to a Routine * Asking Partners to Spread the Word * Content Creation 🤓 Minimum Viable Community ~ 4-8 Weeks * Building the community space * Onboarding handpicked 30-50 members as founding members/pioneers * Iterating routines and rituals with community members * Facilitating conversations to see what kind of features members want and do. * Sharing ownership with members by creating different adventures for potential members. 🎉 Silent Launch ~ 4-8 Weeks * Prototyping the monetization models * Building relations for partnerships * Sending invitations with promotions * Creating a social media content calendar * Reorganizing the community, onboarding, and incentivization 🚀 Growing the Community ~ 12 - 18 Weeks * Rebranding the community * Building a landing page * Focusing on getting success stories/testimonials * Attending / Organizing events * Designing new adventures * Growing the team 😌💡🫂 Let's build a community where people feel they belong...
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    Project Management
    Design Thinking
    Product Management
    Program Management
    Event Planning
    Research Methods
    Learning Management System
    Event Management
    Human-Centered Design
  • $15 hourly
    Experienced in leveraging the power of LinkedIn, Instagram, and Facebook to strategically schedule appointments for fitness and business coaches. Proficient in utilizing these platforms' features and targeting capabilities to generate leads and facilitate client engagements. Skilled in crafting compelling messages and engaging content to attract potential clients and drive conversion rates. Proven track record of efficiently managing schedules and maximizing appointment bookings, resulting in increased client acquisition and business growth for coaches in the fitness and business industries.
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    Influencer Outreach
    Outreach Strategy
    Health & Fitness
    Microsoft Word
    LinkedIn Lead Generation
    Social Customer Service
    Social Media Marketing
    Virtual Assistance
    LinkedIn Profile Creation
    Social Media Engagement
    Data Entry
    Appointment Setting
    Lead Generation
    Social Media Lead Generation
  • $30 hourly
    I am what you call "JACK of all TRADES". I previously worked as a Customer Service Rep for more than 10 years for different Lines Of Business like Banking, Medical, Telco, and Insurance. I also became a BPO supervisor for 3 years and then shifted to become a freelancer. When I started freelancing, I've been working closely with crypto-related/ICOs and retail companies working as a DIGITAL MARKETER, MODERATION, COMMUNITY MANAGER, GROWTH HACKER, MARKETING CONSULTANT, PROJECT MANAGER and VIRTUAL ASSISTANT. I had the opportunity to work as a creative writer for two years along with that, I wrote extensive reviews for upcoming ICOs and profitable crypto platforms. I mostly plan out marketing and social media contents/strategies for different clients. I am very familiar with the different social media communities like steemit, medium, discord, reddit, facebook, twitter and bitcointalk. If you are looking for a reliable and organized Customer Service Rep or a creative DIGITAL marketer then I am the best person who can help you out. Just shoot me a message. Here were some of the task I did as Project Manager/ Admin/Virtual Assistant: • Planning and Coordination: Develop project plans, coordinate teams, monitor progress. • Team Management: Lead teams, assign tasks, conduct meetings. • Risk Management: Identify and mitigate risks, manage issues. • Budget Management: Develop and track budgets, prepare reports. • Scheduling: Coordinate meetings and appointments, manage calendars. • Communication: Handle calls, emails, and correspondence. • Administrative Support: Provide remote assistance, manage emails, data entry. Update databases, generate reports, ensure data accuracy. • Social Media Management: Create posts, respond to messages, analyze metrics. • Customer Support: Handle inquiries, update accounts, resolve issues. • Content Creation: Write and edit content, create graphics. • Project Assistance: Track timelines, assist with coordination, communicate with team members.
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    Virtual Assistance
    Blockchain
    Social Media Marketing Strategy
    Brand Management
    Technical Support
    ICO Marketing
    Discord
    Sales
    Forum Moderation
    Growth Hacking
    Gaming
    Cryptocurrency
    Content Writing
    Customer Service
  • $12 hourly
    My name is Faisal, and I have been working as a Virtual Assistant for quite some time now. I have worked on a range of projects for my clients, a few of which are data entry, lead generation for businesses, real estate virtual assistance, transcription, Facebook marketplace, discord marketing, etc. MY GOALS: ✔ To provide quality service to clients. ✔ To deliver quality results on time. ✔ To build solid & professional relationships with clients. I AM INTO: ✔ Data Entry ✔ Lead Generation ✔ Web Research ✔ Contact & Email List Building ✔ Admin Support ✔ Discord Marketing ✔ Product uploading ✔ Real Estate Virtual Assistance ✔ Transcription ✔ Facebook Marketplace ✔ Real Estate Property Listing ✔ Property Management Virtual Assistance Besides these, I have also done initial training in a property management company based in the US. They used appfolio as the property management software. I was responsible for answering inbound telephone queries of people enquiring about the rent application process, the properties, lockbox opening code, etc. Thanks & Regards Faisal Razzaq
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    Accounting Basics
    Intuit QuickBooks
    NFT
    Community Management
    Bookkeeping
    Community Moderation
    Digital Marketing Strategy
    Community Strategy
    Community Engagement
    Community Outreach
    Social Media Advertising
    Social Media Marketing Strategy
    Finance & Accounting
  • $35 hourly
    Boosting your social networks to new heights! ✨ As a versatile marketing professional, I specialize in crafting effective marketing strategies, community management, chatbots, influencer marketing, ambassador programs, email marketing, and community engagement. My goal is to achieve outstanding results for clients and grow alongside them. I have successfully grown social media followings to over 3 million followers and likes, achieving a monthly reach of 500K+ and 90K+ engagements. I have directed the art and copywriting for various social media campaigns and created a Messenger Chatbot that drives twice the traffic to CRM systems compared to social media channels, boasting over 250K subscribers and 20K daily interactions. Through strategic Meta Ads campaigns, I have facilitated 1.5K messaging conversations, 1.4K replies, and engaged 8.5K contacts weekly. I have also driven TikTok presences to over 2M likes, 550K followers, and 6M video views through strategic content creation, branding, viral trends, and audience engagement. My efforts have successfully landed products in major retail stores across the United States. Additionally, I have built dynamic Brand Ambassador Programs, recruiting amazing ambassadors to represent various missions and products. I have partnered with major influencers, including Reddit's owner, Luis Fonsi, and Ricky Martin, to showcase our products and share compelling stories. Let's rock the next project together! 🪨 Feel free to reach out—I'm always happy to help!
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    Influencer Research
    Marketing Analytics
    Email Marketing Strategy
    Marketing Analytics Report
    Email Marketing
    Advertisement
    Marketing Consulting
    Copywriting
    Project Management
    Creative Direction
    Influencer Marketing
    Marketing Management
    Marketing Strategy
    Marketing Plan
    Marketing
  • $30 hourly
    Motivated, team-player possessing exceptional leadership, administrative and analytical skills is seeking a challenging opportunity to utilize education and experience. With over 20 years of experience (8 online) in Customer Support, Technical Support and Project Management you will find that I am one of all trades.
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Customer Onboarding
    Customer Satisfaction
    Customer Analysis
    US English Dialect
    Project Management
    Email Communication
    Customer Experience
    Customer Support
    Customer Service
    Customer Retention
    Email Support
    Microsoft Excel
    Customer Development
  • $12 hourly
    Buckle up and let me show you how I can deliver exceptional service, consistently! 🕛 Time is precious, and I'm here to give you back those lost hours. With my magical skills, I can help you reclaim a whopping 5-15 hours each week. Imagine all the amazing things you can do with that extra time! 🎉 💸 Money may not buy happiness, but it sure can buy some sanity. By taking on the time-consuming tasks that bog you down, I'll free you up to focus on what truly matters – both in your business and personal life. Consider me your time-saving superhero! 💯 As a TOP-RATED freelancer, I've honed my skills to perfection. I bring years of experience, a dash of business know-how, and a sprinkle of effective leadership to the table. Rest assured, I'm all about hard work, moral behavior, and bringing out the best in every situation. 💪 I'm driven by a strong moral compass and a commitment to honesty and integrity. Good business? It starts with good ethics. You can trust me to handle your tasks with utmost care and professionalism. So, let's shake things up and embark on this quirk-filled journey together. With my exceptional service, you'll have more time, less stress, and a lot more smiles along the way! Let's get started! 🟢Click the green ‘Invite to Job’ button in the top right-hand corner, and let me know why you would like to work with me! 🟢 Do you need these services? ✅ Admin Support ✅ Customer Service ✅ Quality Analyst ✅ Fraud Risk Assessment ✅ Internet Research ✅ Data Entry ✅ Social Media Management ✅ Content Creation ✅ Content Moderation ✅ Content Writing ✅ Graphic Design and Video Editing ✅ Community Engagement ✅ Community Management ✅ Resume Optimization ✅ Productivity Coaching ✅ Career Coaching ✅ Light Bookkeeping Nature of some industries I handled: 💻E-commerce 💻Health 💻Beauty 💻Tech (SaaS) 💻Finance (including NFTs and Metaverses) 💻Education 💻Sports 💻Music 💻Pets 💻Fashion 💻Gaming Tools Used: 📌 E-commerce tools (Shopify, Stripe, ReAmaze, Loop, ShipStation, PayPal, etc.) 📌 Google Workspace (i.e. Gmail, Meets, Docs, Sheets, Drive & Calendar, etc.) 📌 Project Management tools ( i.e. Jira, Loom, Slack. Trello, Asana) 📌 Social media platforms (primarily Instagram, Twitter, TikTok, Discord, Telegram, LinkedIn, and Facebook) and social media - management tools (Hootsuite, Buffer) 📌 Graphic Design skills (Canva and Figma) 📌 Video editing (Adobe Premiere Pro, Invideo, Filmora) 📌 Zendesk 📌 Freshdesk 📌 Hubspot 📌 Gorgias 📌 Salesforce 📌 LiveAgent 📌 Zoho 📌 Zoom 📌 Discord 📌 Airtable 📌 Dropbox 📌 DocuSign 📌 Jotform 📌 Slack 📌 Telegram 📌 WhatsApp 📌 Skype 📌 Signal 📌 ChatGPT (+ other AI tools) 📌 Kajabi My past clients all gave me 5⭐✔️Check their reviews below or on my profile: 5⭐"Excellent work, we were super satisfied with the professionalism and the quality of the work." 5⭐"Nellie did a great job completing her task on time. She stayed in contact with us and understood the instructions perfectly." 5⭐"Nellie is a dedicated worker who always gives 100%. During our time together, we were impressed with her knowledge of talking to customers and their ability to adapt to frequent updates/changes without slowing down. We will be looking to reconnect again for the next holiday season. Thank you!" #AdminSupport #CustomerService #GraphicDesign #VideoEditing #CommunityEngagement #SMM #ContentCreation #ContentModeration #Resume #NFT #Coaching
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    Writing
    Graphic Design
    Bookkeeping
    Administrative Support
    Shopify
    Communications
    SaaS
    Amazon
    Product Knowledge
    Community Moderation
    Email Support
    Community Engagement
    Customer Service
    Coaching
    Data Entry
  • $25 hourly
    Expert Community Manager and Social Media manager with a solid track record of satisfied clients. Are you building a Project? Looking to increase your reach across social media? I will help you from scratch! || DISCORD || TWITTER || FACEBOOK || INSTAGRAM || REDDIT || TIKTOK Here are list of things that I can do for you: Community Management Social Media Management Discord Growth Twitter Marketing Instagram Discord Telegram Facebook Reddit Engagement Moderator Growth hack Not enough? How about, Graphics Design Creative writing Marketing Plan Engagement Plan Yup I can do that too. Don't believe me? I focus on web3, AI (Artificial intelligence), Data Science, General and Personal Brand My expertise will be the key for your success. Send me a chat and let's talk wonders.
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    Crypto Marketing
    Community Promotion & Growth Hacking
    Growth Strategy
    Social Media Marketing Plan
    Growth Hacking
    Blockchain
    Discord
    Promotion
    Twitter/X
    Web3
    Social Media Management
    Community Moderation
    Community Engagement
    Community Management
  • $12 hourly
    Hello ! Nice to meet you, dear customer ! Thank you for viewing my profile. My name is Maurice. I am a virtual assistant and ads manager with over 3 years of experience. Be sure : When I make a proposal to your project, then I can fulfill the proposed job with the quality you'll love. 👉 Services Provided : ✅ Customer Service Support ✅ Facebook Ads ✅ Google Ads ✅ Virtual Assistance 🌟 Why choose me over other freelancers ? 🌟 ✅ Available : I'm a full-time freelancer which means you'll find me almost 24/7 online and ready to work ; ✅ Client Reviews : I focus on providing value to all of my clients and earning their trust. The client reviews and feedback on my profile are immensely important to me and the value that I provide ; ✅ Over-Delivering : This is core to my work as a freelancer. My focus is on giving more than what I expect to receive. I take pride in leaving all of my clients saying "Wow" ; ✅ Responsiveness : Being extremely responsive and keeping all lines of communication readily open with my clients ; ✅ Resilience : Reach out to any of my current of former clients and ask them about my resilience. Any issue that my clients face, I attack them and find a solution ; ✅ Kindness : One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to improve my client's situations. 🙋🏼‍♂️I am eager to work with you. Please contact me, so we can discuss how we can work together to fully meet your business needs.
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    Customer Support
    Google Ads
    Facebook Ads Manager
    Online Research
    Data Entry
  • $25 hourly
    There's nothing worse than investing hours of work into your dream community, Only to wake up the next morning and be greeted with tumbleweeds of inactivity haunting your chats. Trust me, I've been there - it sucks. Since 2020, I've been dedicated to installing my lessons, secrets, and battle-tested strategies into communities like yours, So that you never have to deal with the dreaded tumbleweeds of low engagement, ever again. Here's why we'll make the perfect team: ✅ Before you spend a single penny - I'll send you an entire Roadmap taking you from steps A - B as to how we will transform your community into an explosive rave of loyal fans. ✅ I've worked with credible names such as Flynn Blackie, ChillCorner and Just Installed Esports - With personal Testimonials/Case Studies to show for it. ✅ ALL of the strategies that I've used with past clients, have been fused into a 6-step T.A.R.G.E.T framework to make things clear and simple for you. 🎯 ✅ You will always be on the same page with community progress, KPIs, metrics, and plans. ✅ You'll be overwhelmed by how your community has re-established your brand! THIS PARTNERSHIP ISN'T FOR: ❌ Community owners who don't care about having an overwhelmingly active community. ❌ Waking up to a flood of members begging for your next piece of content means nothing to you. ❌ You don't care about building a community for the long term. If you're the opposite of what I stated above, I dramatically encourage you to reach out to me ASAP so we can discuss further details! 🙂 Stop missing out on your community's FULL potential.
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    Community Promotion
    Community Development
    Community Strategy
    Community Engagement
    Mailchimp
    Discord
    Klaviyo
    Copy Editing
    HubSpot
    Email
    Community Management
    Sales Funnel Copywriting
    Copywriting
    Outreach Email Copywriting
    Email Copywriting
  • $15 hourly
    I bring over a decade of versatile experience, excelling in roles such as Customer Representative, QA Analyst, Email/Chat Support, Content Moderator, Bookkeeping Assistant, and Technical Support. My passion lies in delivering top-tier support, meeting deadlines with precision, and safeguarding sensitive data. I'm adept at fostering efficient environments, problem-solving, and spearheading projects for overall organizational growth. I have a proven initiative and ability to work with minimal supervision. Successful working in a team environment, as well as independently. I have the ability to work under pressure and multi-task. Ability to follow instructions and deliver quality results. Work Experience: ✅ AT&T (2013) Role: Customer Support and Billing Specialist ✅ Comcast (2013-2014) Industry: Cable, Internet, and Phone Role: Technical Support Representative ✅ HealthNet (2014-2016) Industry: Health Insurance Role: Quality Assurance Analyst ✅ Doordash (2016-2020) Industry: Food Delivery Service Roles: Order Placer and Quality Assurance Analyst ✅ Car ID (2020-2021) Industry: Car Accessories & Wheels Role: Customer Service and Quality Assurance Analyst ✅ Linktree (2020-2021) Industry: Social Media Landing Page Roles: Content Moderation and Quality Assurance Analyst ✅ FieldLogix (2020-2021) Industry: GPS Tracker Role: Customer Service and Quality Assurance Analyst ✅ Ilabb Limited (2021-2023) Industry: Wholesale and Retail Roles: Customer, Operation Support, and Bookkeeping Assistant ✅ The Misfits Market (2022-2023) Industry: Online Supermarket Role: Customer Email Support ✅ Velox Wheels (2022, Seasonal) Industry: Car Wheels Role: Customer Phone and Email Support ✅ Autobuffy Car Parts (2022, Seasonal) Industry: Car Parts & Accessories Role: Customer Phone and Email Support ✅ Fanimal (2023, Part-time) Industry: Tickets to Live Events Role: Email Support ✅ Perkies (Boost Inserts) (2023, Part-time) Industry: Lingerie Roles: Email and Social Media Engagement ✅ ReactCore (2023, Part-time) Industry: Social Media Role: Engagement Coordinator & Executive Support (Comment Moderation) ✅ Petz Park (2024, Part-time) Industry: Dog and Cat Supplements Role: Email and live chat support Here are some services that I can provide: ✅ Saas Support/CRM ✅ Shopify ✅ Customer Service Support ✅ Technical Service Support ✅ Email Support ✅ Chat Support ✅ Content Moderation ✅ Social Media Moderation and Engagement ✅ Dropshipping ✅ Quality Assurance Analyst ✅ Order Placer ✅ Email Marketing ✅ Shopify Tagging ✅ Stocktake ✅ B2B ✅ B2C ✅ Bookkeeping assistant ✅ Reconciling/Invoicing ✅ Engagement Coordinator & Executive Support Here are the list of tools I am very familiar to use ✅ Zendesk ✅ Salesforce ✅ Intercom ✅ RingCentral ✅ Aircall ✅ Jira ✅ In contact ✅ klaviyo ✅ Slack ✅ Zoom ✅ Skype ✅ Avaya ✅ MS Teams ✅ MS Office ✅ Google Form, Sheet, Docs ✅ Wiki ✅ Notion ✅ Cin7 ✅ Aftership Returns ✅ Starshipit ✅ Kustomer ✅ Jalapeno ✅ Canva ✅ Capcut ✅ Confluence ✅ Just Call ✅ XERO ✅ TicketMaster ✅ One Password ✅ Airtable ✅ NRI ✅ 3PL ✅ NuOrder ✅ Agora Pulse ✅ Comment Guard ✅ ChatGPT ✅ Text Blaze ✅ Glasp ✅ Claude. Ai ✅ Audacity Manual
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Order Tracking
    Email Support
    Zendesk
    Interpersonal Skills
    Salesforce
    Answered Ticket
    inContact
    Intercom
    Notion
    Communication Etiquette
    Slack
    Customer Support
  • $30 hourly
    22 years old with broad knowledge in business administration and marketing skills. Possessed experience in creative and strategical thinking, event management, sales, online communication, and social media content management. I am not only a fast learner, but also have the ability to work under pressure and multi-task challenges and responsibilities while providing high-quality works. With passion and desire to learn more, I am looking to utilize my existing skill set to increase company profitability and efficiency. Here are some skills that I require: 1. Microsoft Word, Excel, Powerpoint, and PDF. 2. English communication. 3. Graphic design.
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    Content Editing
    Forum Posting
    Social Media Plugin
    Social Customer Service
    English
    Customer Support
    Advertising
    Writing
  • $60 hourly
    Behind every creative person, every small and growing business, is an Alfred. There comes a point in the development of every business where if an organizational overhaul doesn't take place, scaling isn't possible. That's where I come in. You might know exactly what you want, or you might have a general sense of unease. Many business owners know there are things that can be done better, but they aren't sure where to start and don't have the time to figure it out. I've spent years honing a carefully curated (but extensive) list of skills by working with small business teams and as a freelancer. These various experiences have given me invaluable insights into different industries, processes, tools and departments. I've had my hands in dozens of different projects and this has allowed me to analyze businesses and develop custom solutions. I've also worked really hard to become acclimated to as much technology as possible. I'm certified in Asana, Notion, Make.com, Quickbooks, Trainual and Gorgias. I'm expert-level in Clickup, Trello, Monday, Processstreet, Jira, Confluence, Hubspot, Hubstaff, Harvest, Front, and many more. Some of my specialty areas include: - Day to day direct executive support, project management or operations management - Acting as team communication leader and project manager ensuring efficient information sharing - Process development - Analyzing, streamlining and automating workflows - Tool recommendations, data migration, set up and training - Financials (Quickbooks, data transfers, budgets, action plans) I am a certified Quickbooks Pro Advisor! I am certified to help you optimize your usage of Quickbooks. - I specialize in choosing, setting up and executing project management software. I am well versed in all major options. I am also an Asana Together Certified Pro and Notion Certified. - Developing, launching and leading initiatives regarding efficiency, organization, team building, marketing, hiring, and more. - Resource management including HR, payroll and employee engagement - Long term goal planning, and breaking down those goals into achievable projects with specific steps and due dates - Putting out fires, reducing bottlenecks, and keeping things from falling through the cracks Certified in: Asana, Notion, Gorgias, Make.com, Trainual and Quickbooks Experienced in: Airtable Calendly Canva Clickup Clockify Confluence Dubsado Etsy Google Data Studio Google Products Harvest Hector Hexnode Highlevel Hive Hootsuite Hubspot Hubstaff Insightly Loomly Monday.com Office/Microsoft Products Paymo Post Affiliate Pro Processstreet Reclaim Shopify Sortly Sunsama Todoist Trello Various form tools (google forms, tidyform, notionforms, etc.) Verious email marketing tools (Mailchimp, infusionsoft, constant contact, keap, etc.) WordPress Wrike Zendesk Zoho And even more industry specific software (NutriAdmin, ServiceNow, ConnectWise, etc.)
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Budget Management
    Change Management
    Scheduling
    Digital Marketing
    Organizational Development
    Administrative Support
  • $40 hourly
    I Have been a Team Manager for more than five years. But I have been a System administrator, technical support, customer support, and sales for fourteen years now. Throughout the years I acquire many skills like; Doing root cause analysis people management Financial management Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments Product presentation and negotiating with clients Handling stakeholders How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly. Create a report based on Data Analysis creating a productivity report The middle man between HR and Team members for legal matters concerns and many more I am very easy to work with, a fast learner, and goal-oriented. Technical Experience; SaaS Technical Support: -Help client set up their RMM -Assist customer in creating PowerShell script that would trigger RMM alerts - Addressing client inquiries and educating them on our product and how to use the software -Assist client with integration such as office 365, Bitdefender, Quickbooks, Xero, Emsisoft, Teamviewer, Splashtop, etc. - Create a knowledgebase - Report bugs to developers by creating a ticket in Jira Ticketing tools; -Zendesk -CRM -Kayako -Freshdesk -HPSM -Parature -Rave -connectwise -Intercom -Jira -Hubspot -Halo PSA -ServiceNow -Microsoft CRM Dynamics Experienced with Microsoft O365 setup including: - Domain registration - DNS records - Managing subscription/ cancellation or additional subscription. Exchange online management: - Exchange online protection - Advanced threat protection - Domain keys identified mail (DKIM) - Domain message authentication reporting and conformance (DMARC) - Sender policy framework (SPF) – distribution group -Security group (edit, delete, adding members) -email migration SharePoint online management: - Creating a site - Managing document library - Configuring user permissions. - External sharing Skype for Business and Microsoft teams: - setting up calling plans - creating Teams channel - Managing guest access with teams - Federation between two Microsoft teams organization. Active directory setup and management: - Updating UPN - custom attributes - user creation - Creating organization unit - Updating dirSync - fix sync errors with AD. Office 365 security and compliance: - Data loss prevention - Permissions - Ediscovery search - Data Encryption –MDM setup - Data governance - retention - content search - Audit log search OneDrive for business - file synchronization - Sync errors – Document library synchronization Experienced in PowerShell scripting for O365. Remote tools: - LMI - TeamViewer - Splashtop - Kaseya - ScreenConnect -NinjaOne
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    Google Workspace Administration
    Atlassian Confluence
    Email Communication
    Ticketing System
    Office 365
    Troubleshooting
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Microsoft Outlook
    Shopify
    Business with 10-99 Employees
    Helpdesk
    Technical Documentation Management
    DNS
  • $35 hourly
    Former lawyer works with business entrepreneurs and service-based and product-based businesses worldwide. Areas of expertise: ● Company Operations/Empowering Your Team to Run Ops. ● Sales Operations Management/Customer Success/Client Onboarding/Client Relations/Business Development ● Setting up CRMs - Salesforce, HubSpot ● Calendar management - ScheduleOnce, Calendly ● Sales - lead gen through Dripify, Clay, SalesNav ● Project Management - Asana, Airtable, Monday, Tettra, Trainual, Notion, ClickUp, Infusionsoft ● Community Management - Mighty Network, Skool, Fb, Slack ● Client Relations Management - Onboarding, Product/Service demo, project delivery, support ● Creating SOPs, documentation, presentations, playbooks, FAQ docs, training materials ● Managing Company Contracts - Drafts/Templates - Docusign/Hellosign contracts, refunds, and rebuttals, admin issues ● Automations - Zapier, CRM built-in workflows ● Digital Strategy Development ● Recruitment ● Content Creation - Script writing, Idea Generation ● 1:1 Video Training - Capcut ● Short Form Video Editing
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    Google Docs
    Decision Making
    Administrative Support
    Email Communication
    Sales Lead Lists
    Google Workspace
    Sales Operations
    Sales Management
    Community Management
    Community Engagement
    Customer Support
    HubSpot
  • $15 hourly
    Presenting my Expertise: Accomplished Virtual Assistant | E-commerce Specialist | Customer Support Pro | Seasoned Moderator & Community Curator | Passionate WEB3 Enthusiast 🔑 Successful experience of 6 years in an online and corporate setting 🔑 Cost-Effective & Tech-Savvy 🔑 Proficient and self-motivated 🔑 High-Speed Internet & Equipment 🔑 Time-Zone & Data Security 𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬: 💼 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙮 & 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙧? I helped manage and build a strong community be it on Discord, Twitter, Facebook, and YouTube with proven track records over the past years. 💼 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙩𝙖𝙧? I always go above and beyond to put a smile on every customer's face at the end. In addition to that, I can take care of your online store by attending to tickets - from answering product inquiries to providing the BEST Customer Service experience for all customers. *wink* • Virtual Assistance • Community Manager • Social Media Manager • Customer Service Support • e-Commerce Support Specialist • Team Management • Graphic Design (Canva) • Data Entry I have the skills that can help your project/business succeed. I'm only a chat away! *wink*
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Graphic Design
    Canva
    Content Moderation
    Community Strategy
    Email Support
    Customer Support
    Community Management
    Discord
    Order Processing
    Customer Satisfaction
    Community Moderation
    Community Engagement
    Order Fulfillment
    Customer Service
    Order Tracking
  • $30 hourly
    Grants specialist I am an independent professional with experience in business development, public policy, research, grant writing and project management. I have a sound track record of 4 years in submitting EU funding applications on behalf of large and small-to-medium-size companies, research centres, NGOs and local authorities with project budgets ranging from thousands to several million euros. My services include: ⚡Mapping of funding opportunities; ⚡Application writing, either in full or related to some specific workpackages like project management, exploitation and dissemination or monitoring and evaluation; ⚡Proofreading and assessment of eligibility of your proposal as the grant evaluator would do; ⚡Introduction to relevant consortia and partners’ recruitment for funding applications; ⚡Trainings and workshops designed to develop skills in turning your funding application into a successful one. International Community Management If you're looking to thrive online through social media and online marketing then you've come to the right place. With clients all over the world I know what it takes to drive your business forward online. Whether you're a small business simply looking to get started in the world of social media & online marketing, or you're an established company looking to take things to the next level, I can help you achieve your goals. Services: ⚡ Data Entry ⚡ Lead Generation ⚡ Wordpress expert and Content creator ⚡ Virtual Assistant and Business Development ❗Feel free to reach out with any questions - hope to speak soon! ❗
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    Public Relations
    Business Development
    Grant Application
    Social Media Management
  • $30 hourly
    Writing and copywriting Ghostwriting Blog writing Social Media Management Digital Marketing Digital Communication
    vsuc_fltilesrefresh_TrophyIcon Customer Engagement
    Social Media Management
    Blog Writing
    Blog Development
    Copywriting
    Online Writing
    Communications
    Social Media Marketing
    Community Management
    Writing
  • $15 hourly
    Dear future employer, Greetings! My name is Mayada, and I am excited to offer my diverse skill set, dedication, and commitment to delivering top-notch customer satisfaction as a freelancer in a fast-paced environment. If you are seeking an all-around professional, you have come to the right place. Allow me to provide you with an overview of my background and qualifications. I am a Top-Rated freelancer with over 5 years of experience in Customer Satisfaction, Virtual Assistance, and Sales. Throughout my professional journey, I have accumulated valuable expertise and consistently exceeded expectations in every role I have undertaken. Here are some highlights of my qualifications: Customer Service: I began my career as an International Customer Service Representative at Vodafone UK, where I managed thousands of customers in the UK and Ireland. During this time, I effectively de-escalated situations, resolved complaints and technical issues, and significantly improved overall customer satisfaction rates within my team. I also played a pivotal role in training new team members, ensuring their success. In addition to providing exceptional service, I excelled in sales, creating innovative approaches that led to numerous successful deals and making me the top achiever in the organization. Exam Invigilation: As an Exam Invigilator at the British Council, I gained invaluable experience in monitoring exam sessions, organizing students, and enforcing policies. I maintained a friendly and professional rapport with students, ensuring a calm and focused environment even in high-pressure situations. My effective communication skills enabled me to provide clear instructions, address inquiries, and overcome challenges during examinations. Furthermore, my strong organizational and time management abilities enabled me to efficiently manage exam schedules, ensuring compliance with allocated timeframes. E-Commerce Expertise: I have extensive experience in the e-commerce sector, having worked with prominent companies such as elGrocer and WoodWatch. At elGrocer, I handled customers from all over the United Arab Emirates, providing exceptional support in both Arabic and English through various channels such as calls, emails, and live chat. Additionally, I served as an interpreter, facilitating communication between non-English speaking departments and diverse customers. At WoodWatch, I delivered top-notch customer service to high-profile customers worldwide, even during peak query periods. Virtual Assistance and Video Editing: I served as a Virtual Assistant and Video Editor for TPIO, an Australian business. In this role, I managed high-profile businesses by creating email campaigns using Mailchimp, organizing meetings for up to 500 individuals via Zoom, monitoring the meetings, and providing video editing services. I also generated daily reports for new team members and addressed their inquiries. In addition to my extensive experience, I possess a wide range of technical skills and proficiency in various tools, including Zendesk, Freshdesk, Trengo, Notion, Trello, Slack, Lightspeed, Returnista, Zoho CRM, Sendbird, Mailchimp, Roundcube, WordPress, Systemio, Square, Canva, Filmora, Teachable, and Zoom. Furthermore, I am continuously eager to acquire new skills and knowledge. One of my unique strengths is offering bilingual services in English and Arabic, enabling me to cater to a wider customer base and provide exceptional support. I am thrilled at the prospect of discussing your requirements further and embarking on a new challenge where we can achieve remarkable outcomes together. I eagerly await the opportunity to connect with you through a call. Thank you for considering my application. I look forward to the possibility of working with you.
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    Data Entry
    Customer Service
    Ecommerce Website Development
    Zendesk
    Slack
    Squarespace
    Mailchimp
    WordPress
    Shopify
    Magento
    Customer Support
    English to Arabic Translation
    Arabic to English Translation
    Translation
    Email Support
    Arabic
    Online Chat Support
  • $25 hourly
    Are you searching for a brilliant multi-tasking Community Manager/Marketing Specialist who can assist you with your social media WHILE tracking your progress? You're in the right place! These are all the tasks I can help your business with: 🔹 Content Creation 🔹 Monthly Calendars 🔹 Advertising 🔹 Social Media engagement - messages, comments and moderation. 🔹 Engagement strategic & business skills 🔹Email Marketing 🔹Video Editing 🔹Analytics I'm a creative advertiser, with a background working with digital agencies managing all types of brands, which makes me a very experienced Community Manager ready to help you with yours!
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    Digital Marketing
    Google
    Lead Generation
    Social Customer Service
    Content Writing
    Social Media Content
    Facebook
    Social Media Marketing
    Instagram
    Graphic Design
    Social Media Content Creation
    Social Media Management
    Community Management
  • $15 hourly
    7 years of live chat and content moderation. I have moderated streams on the front page of twitch as well as streams as big as 30K people big. Community health/security expert. I can also moderate discord and telegram groups.
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    Internet Security
    Forum Moderation
    Community Engagement
    Content Moderation
    Community Management
    Community Moderation
  • $10 hourly
    Hi, my name is Cilla and I only deliver my highest quality of service to you! Let me help you with all the administration tasks: data entry, internet research, file documentation and organization, customer service, social media management, travel planning, team coordination, and any other ad hoc tasks, so you can focus on high level! I am a fast learner, self-starter, highly dynamic, and love CHALLENGE. Essential skills: - Project Management: Google Docs, Google Drive, Ms. Office, WhatsApp, Slack, Trello, Dropbox, etc. - Internet Research - Community Management & Customer Service - Social Media Management & Influencers Outreach - Tour & Travel Planning - Shopify Management - Canva Design - Postscripts - Effective & empathetic communication. Yes, I am a communicator! Experiences: OUTDOOR TRAINING FACILITATOR (2008-2012) Ensured safety & program execution so participants got the objective of the training. ORGANIZATION SECRETARY (2012) Organization secretary for an NGO, took care of admin, travel inquiries for the staff, office management, and a lot of ad hoc tasks. We used to joke that I was the "Mom" of the office. ADMIN, SECRETARY, then promoted as PROJECT MANAGER (2012-2020) For a tour operator. Took care of everything from email handling, building itinerary, executing trip, coordinating with other team and vendors, ensuring customer satisfaction, etc. CUSTOMER SERVICE MANAGER then promoted to PROJECT MANAGER (2019) For an e-commerce company. Trained and managed 8 members of CS team. Solved CS advance inquiries. Built SOP and macros for CS team. Coordinate with founders, CS team, design team, social media team, to ensure every operational aspects went smoothly as planned. ASO SPECIALIST (2020-2022) Took care of Apple Search Optimization of a fitness app using Mobile Action. CUSTOMER SERVICE & COMMUNITY MANAGER (2022-now) Handling Postscripts inquiries and managing community of a health supplement e-commerce at their community app and Facebook group.
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    Customer Service
    Travel Planning
    Administrative Support
    Instagram
    App Store Optimization
    Social Media Management
    Influencer Marketing
    Voice-Over
    Project Management
    Hospitality & Tourism
    Fashion & Beauty
    Community Management
    Trello
    Google Docs
    Canva
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