Hire the Best Customer Engagement Professionals

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 | 𝟴+ 𝗬𝗲𝗮𝗿𝘀 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 | 𝗖𝗵𝗮𝘁 𝗦𝗮𝗹𝗲𝘀 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 If you’re looking for someone who can 𝘁𝘂𝗿𝗻 𝗰𝗵𝗮𝘁 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝘀𝗮𝗹𝗲𝘀 𝘄𝗵𝗶𝗹𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀, you’re in the right place. I specialize in 𝗰𝗵𝗮𝘁-𝗯𝗮𝘀𝗲𝗱 𝘀𝗮𝗹𝗲𝘀, 𝗺𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁, helping businesses increase revenue through 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰, 𝗵𝘂𝗺𝗮𝗻, 𝗮𝗻𝗱 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀—not scripted or robotic replies. I don’t just respond to messages. I 𝘀𝗲𝗹𝗹 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗵𝗮𝘁, 𝗯𝘂𝗶𝗹𝗱 𝘁𝗿𝘂𝘀𝘁, 𝗮𝗻𝗱 𝗿𝗲𝘁𝗮𝗶𝗻 𝗯𝘂𝘆𝗲𝗿𝘀. 💬 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗯𝗲𝘀𝘁 - 𝗥𝗲𝘃𝗲𝗻𝘂𝗲-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗰𝗵𝗮𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (DMs, inbox, live chat) - 𝗦𝗮𝗹𝗲𝘀 & 𝘂𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 - 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 that increases retention and lifetime value - 𝗕𝗿𝗮𝗻𝗱-𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 - Strong understanding of 𝗯𝘂𝘆𝗲𝗿 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝘆 𝗮𝗻𝗱 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿 With 𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in customer service, admin support, lead generation, and quality analysis, I understand how to: - Read intent - Handle objections - Guide conversations naturally toward purchase I perform well in fast-paced environments where: - Response time matters - Trust and tone are critical - Revenue depends on conversation quality 🤝 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: - Clear, proactive communication - Reliable availability - Results-focused mindset - Happy to start with a 𝘁𝗿𝗶𝗮𝗹 𝗽𝗲𝗿𝗶𝗼𝗱 to ensure a strong fit If you need a 𝗰𝗵𝗮𝘁 𝘀𝗮𝗹𝗲𝘀 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who understands 𝗺𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗲𝗹𝗹𝗶𝗻𝗴, I’d love to help. — 𝗔𝗻𝗴𝗲𝗹

𝗬𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝘁𝗮𝗹𝗸𝗶𝗻𝗴. 𝗧𝗵𝗲𝘆'𝗿𝗲 𝗮𝘀𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀, 𝗰𝗼𝗺𝗽𝗮𝗿𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀, 𝘀𝗵𝗮𝗿𝗶𝗻𝗴 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗼𝗿𝘀, 𝗮𝗻𝗱 𝗶𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗶𝗻𝗴 𝗯𝘂𝘆𝗶𝗻𝗴 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆 𝗶𝗻𝘀𝗶𝗱𝗲 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗚𝗿𝗼𝘂𝗽𝘀. The question is... 𝗜𝘀 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘁𝗵𝗼𝘀𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀? I help businesses build an authentic presence inside Facebook Groups through Facebook Community Seeding, combining Audience Research, Community Intelligence, and Community Growth Strategy to identify the right communities, understand customer behavior, and participate where your expertise genuinely adds value. Instead of relying on assumptions, I help businesses learn directly from the conversations their customers are already having. With 24,000+ Upwork hours, 420+ completed projects, and a 100% Job Success Score, I've helped SaaS companies, AI startups, healthcare providers, eCommerce brands, hospitality businesses, agencies, consumer brands, and local businesses improve visibility, understand their audience, and build long-term community relationships. 𝗠𝘆 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 Every successful Community Seeding campaign follows the same framework. 𝟭. 𝗔𝘂𝗱𝗶𝗲𝗻𝗰𝗲 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 I identify the Facebook Groups where your ideal customers already spend time. Communities are selected based on relevance, engagement, buying intent, activity, and audience fit, not simply by size. 𝟮. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 Before engaging, I study the conversations. This includes customer pain points, buying objections, frequently asked questions, competitor mentions, audience language, product recommendations, and emerging trends. These insights become the foundation for every decision that follows. 𝟯. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗚𝗿𝗼𝘄𝘁𝗵 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 Research only creates value when it's turned into a plan. Using those insights, I develop a strategy that prioritizes the right communities, identifies engagement opportunities, and creates a sustainable participation plan aligned with your business goals. 𝟰. 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗦𝗲𝗲𝗱𝗶𝗻𝗴 Community Seeding isn't about posting everywhere. It's about showing up where your expertise is genuinely valuable. I participate naturally in conversations, answer questions, build credibility, and introduce your business only when it's relevant to the discussion. The goal isn't promotion. It's trust. 𝟱. 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 Every interaction generates new insights. Customer conversations reveal changing needs, buying behavior, competitor activity, and new opportunities. Those insights continuously improve future messaging, Community Analytics, Audience Research, and Community Growth Strategy. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 Facebook Community Seeding Community Seeding Facebook Seeding Facebook Groups Research Audience Research Community Research Community Intelligence Community Growth Strategy Community Growth Audience Engagement Audience Growth Audience Strategy Community Marketing Community Development Brand Community Development Community Analytics Voice of Customer Research Customer Insight Reporting 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗥𝗲𝗰𝗲𝗶𝘃𝗲 Every campaign delivers more than visibility. You'll gain actionable customer intelligence, including: Facebook Group Opportunity Map Audience Research Report Community Intelligence Report Voice of Customer Insights Customer Pain Points Buying Objections Frequently Asked Questions Competitor Insights Community Trends Community Analytics Strategic Recommendations Performance Reporting 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 SaaS AI eCommerce Healthcare Hospitality Fitness & Wellness Consumer Brands Local Businesses Agencies B2B Companies 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 Most freelancers measure success by the number of comments posted or Facebook Groups joined. I measure success by the quality of the conversations your business becomes part of. 𝗪𝗵𝗲𝗻 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗦𝗲𝗲𝗱𝗶𝗻𝗴 𝗶𝘀 𝗱𝗼𝗻𝗲 𝗰𝗼𝗿𝗿𝗲𝗰𝘁𝗹𝘆, 𝗶𝘁 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗳𝗲𝗲𝗹 𝗹𝗶𝗸𝗲 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴. It builds trust, uncovers customer insights, strengthens your positioning, and creates long-term visibility where buying decisions are already happening. Whether you need 𝗔𝘂𝗱𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵, 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲, 𝗮 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗚𝗿𝗼𝘄𝘁𝗵 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆, 𝗼𝗿 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗙𝗮𝗰𝗲𝗯𝗼𝗼𝗸 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗦𝗲𝗲𝗱𝗶𝗻𝗴 execution, I provide a structured process that combines research, strategy, execution, and continuous optimization to help your business grow through authentic community engagement. Let's discuss how Facebook Communities can become one of your most valuable sources of customer insights and organic growth.

Winning new projects should feel simple, and it can be. Instead of sending proposal after proposal and hoping something sticks, you get a clear system built to get you noticed and get you replies. I've analyzed 1,000+ proposals and 2,000+ jobs to uncover the top 5 strategies that actually get results, so 𝘆𝗼𝘂 𝘄𝗶𝗹𝗹 𝘀𝗸𝗶𝗽 𝘁𝗵𝗲 𝗴𝘂𝗲𝘀𝘀𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲. - Profile audit report that shows exactly what's holding you back - Proposals built around client pain points, not generic templates - Keyword-optimized profile so the right clients find you first - Real-time job alerts, I apply before your competitors notice the post - Private client portal with live notifications and proposal tracking - Detailed analytics: proposals sent, view rate, reply rate, all in one place - A/B tested cover letters that keep improving your response rate - Weekly tag-up calls to review progress and adjust strategy - Weekly performance report so you always see your growth - Proven business development approach that attracts the right clients and wins more projects I will 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 with strategic content and keyword enhancements to boost visibility, 𝗮𝘁𝘁𝗿𝗮𝗰𝘁 𝗻𝗲𝘄 𝗰𝗹𝗶𝗲𝗻𝘁𝘀, and 𝘄𝗶𝗻 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀. After the optimization, I will search the 𝗯𝗲𝘀𝘁 𝗷𝗼𝗯𝘀 to apply for you using advanced filters and set up 𝗿𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗷𝗼𝗯 𝗮𝗹𝗲𝗿𝘁𝘀 so I never miss any 𝗴𝗿𝗲𝗮𝘁 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝘆𝗼𝘂. I’ll apply as soon as the job is posted, giving you a 𝗵𝗲𝗮𝗱 𝘀𝘁𝗮𝗿𝘁 𝗯𝗲𝗳𝗼𝗿𝗲 𝗼𝘁𝗵𝗲𝗿𝘀 𝗲𝘃𝗲𝗻 𝗻𝗼𝘁𝗶𝗰𝗲. I write proposals that don’t just blend in, they 𝗴𝗿𝗮𝗯 𝗮𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 and 𝗴𝗲𝘁 𝗺𝗼𝗿𝗲 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀. I 𝘁𝗮𝗶𝗹𝗼𝗿 𝗲𝘃𝗲𝗿𝘆 𝗰𝗼𝘃𝗲𝗿 𝗹𝗲𝘁𝘁𝗲𝗿 to fit each job perfectly, making sure it speaks directly to what the client is looking for. 𝗘𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗩𝗮𝗹𝘂𝗲-𝗔𝗱𝗱𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗳𝗼𝗿 𝗠𝗮𝘅𝗶𝗺𝘂𝗺 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 ✅ 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗣𝗿𝗼𝗳𝗶𝗹𝗲 𝗔𝘂𝗱𝗶𝘁 𝗥𝗲𝗽𝗼𝗿𝘁: I run a full audit of your profile against current ranking factors, then hand you a clear report showing exactly what's weak, what's missing, and what to fix to rank higher and win client trust. ✅ 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗝𝗼𝗯 𝗔𝗹𝗲𝗿𝘁𝘀: I set up custom filters around your niche, skills, and live market demand, then get alerted the moment a matching job is posted. I catch high-budget clients and even jobs posted in the wrong category that most people never find. ✅ 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗖𝗹𝗶𝗲𝗻𝘁 𝗣𝗼𝗿𝘁𝗮𝗹: You get access to a custom-built portal where everything lives in one place, your alerts, proposal status, and performance data, updated in real time so you're always in control. ✅ 𝗙𝗮𝘀𝘁 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗧𝗶𝗺𝗲: Speed wins. I apply early so your proposal lands while the client is still fresh and actively reviewing, when replies are most likely. ✅ 𝗣𝗿𝗼𝗽𝗼𝘀𝗮𝗹 𝗥𝗮𝗻𝗸𝗶𝗻𝗴 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: Inside the portal you can see how your proposals are performing and ranking, so you always know which applications are pulling attention and which jobs are worth the follow-up. ✅ 𝗗𝗲𝘁𝗮𝗶𝗹𝗲𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱: No guesswork. You get clear numbers on proposals sent, view rate, reply rate, and more, so every decision is backed by real data, not gut feeling. ✅ 𝗛𝗶𝗱𝗱𝗲𝗻 𝗝𝗼𝗯 𝗣𝗼𝘀𝘁 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: I read past the obvious, picking up the subtle cues and overlooked signals in each posting that most people miss, and use them to make your proposal stand out. ✅ 𝗔/𝗕 𝗧𝗲𝘀𝘁𝗲𝗱 𝗖𝗼𝘃𝗲𝗿 𝗟𝗲𝘁𝘁𝗲𝗿𝘀: I test different styles and formats to see which pull the highest response, then double down on what works, so your results keep improving over time. ✅ 𝗪𝗲𝗲𝗸𝗹𝘆 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗥𝗲𝗽𝗼𝗿𝘁: Every week I give you a clear breakdown of what's working and what I'm improving, so you can see your growth and exactly where it's coming from. Industries I have worked with Over the years I've worked across a wide range of industries, so I know how to position you no matter your niche. That includes Software Development, AI and Machine Learning, Digital Marketing, Web and Mobile Development, SaaS, E-commerce, Data and Analytics, Design and Creative, and more. Each field has its own language and its own way clients search, and I tailor your profile and proposals to match exactly what buyers in your space are looking for. After working with me, my clients see growth in their businesses. Here's the thing: every day your profile sits un-optimized is a day your competitors get the jobs that should've been yours. Let's fix that. Send me a message and I'll take a quick look at your profile, tell you exactly what's holding it back, and show you how the system will work for you. No pressure, no long sales pitch, just a clear next step. 👉 Message me now, and let's turn your profile into a client magnet.

If you are looking for a reliable and goal-oriented individual, I AM FIT! I am a dedicated and hard-working person who believes in honesty and good working relationships, and I can quickly learn and adapt to new things, working effectively with minimal supervision. Here are the tools I’m highly skilled with and use regularly. Spreadsheets & Productivity | E-commerce | CRM | Customer Support: 💎 Microsoft Excel 💎 Google Sheets 💎 Notion 💎 Trello 💎 Slack 💎 Hubspot 💎 Monday.com 💎 Shopify 💎 Sendcloud 💎 Freshdesk 💎 Zendesk 💎 Gorgias 💎 Tidio 💎 Airtable Why Hire Me? ✔️ Data Entry & Management – Clean, structure, and organize datasets with accuracy. ✔️ Lead Generation Specialist – Find verified leads to help you convert them to sales. ✔️ E-commerce Product Listing and Customer Service Success. ✔️ CRM & Spreadsheet Expert – Monday.com, Slack, HubSpot, Google Sheets, Excel extraction from public sources, and more. ✔️ Fast, Detail-Oriented, & Reliable – Delivering high-quality work on time, every time. Why I Stand Out from Other Freelancers: 📂 Business-Minded Approach – I don’t just do tasks—I help optimize systems that grow your business. 📂 Tool Mastery – From any CRM & Productivity, I study and utilize. 📂 Proactive Communication – Clear, timely updates so you're never left guessing. 📂 Problem Solver – I anticipate issues before they arise and offer smart, cost-effective solutions. 📂 Client Loyalty – They trust the quality and consistency I deliver in how I do and manage the tasks assigned to me. You’re not just hiring a freelancer—you’re getting a partner dedicated to your success. What I Can Do for You: 📂 Data Entry & Database Management – Organizing, cleaning, and structuring. 📂 Lead Generation – Finding quality leads that convert into sales to achieve success. 📂 Social Media Handler & Customer Support Specialist – Manage your social media, customer engagement, exposure, and store management. 📂 Admin Support & Virtual Assistance – Email management, file organization, and research tasks I’m looking forward to working with you my future client. Let’s chat! 📩

Hi, I’m Joan! I help coaches, founders, and online businesses turn their audience into real conversations, qualified leads, and paying clients. Most VAs focus on tasks like posting content or replying to messages. I focus on what actually grows your business: → Turning comments into conversations → Turning conversations into leads → Keeping your audience engaged so they don’t go cold 🚀 How I Support Your Growth Community & Engagement Management - Daily engagement across Facebook groups, LinkedIn, and Instagram - Thoughtful comment replies that spark real conversations (not generic responses) - Proactive interaction to keep your audience active and loyal DM Management & Lead Conversion - Responding to inbound messages in a natural, non-salesy way - Qualifying leads and guiding them toward your offers - Following up with warm prospects so opportunities aren’t missed Content Support (That Drives Action) - Writing captions and replies designed to increase engagement - Repurposing content for better reach - Identifying what your audience actually responds to AI + Workflow Support - Using tools like ChatGPT, Gemini, and Claude to speed up content and responses - Simple automations with Zapier to save time and stay consistent 📈 What You Can Expect ✔ More engagement that actually leads somewhere ✔ More conversations in your inbox ✔ More potential clients entering your pipeline ✔ A consistent, active community (without you doing everything) 💡 Why Clients Work With Me I’m not just here to “assist.” I think like a business owner and focus on results, not just tasks. With 7+ years in executive support, digital marketing, and community management, I understand how operations, content, and audience behavior all connect and how to turn that into growth. 🎯 If You’re a Good Fit… You’re: - A coach, consultant, or online business owner - Already posting content but not getting enough leads - Looking for someone proactive, not someone you have to manage Let’s talk about how we can turn your audience into actual clients.

⭐ Top Rated Plus Badge + 100% Job Success Score ⭐ A top-performing Customer Support specialist with extensive experience in customer care and social media management. Executed social media monitoring and content strategies for luxury brands. Expertise includes email/chat support, data entry, and virtual assistance, efficiently applied to enhance client interactions and operational workflows. Proficient in Salesforce, Zendesk, Gorgias, Intercom and various social media management tools to deliver high-quality service. The list of services I provide are: - Email, Chat, and Customer Relations/Service Support - Transcription and File Conversions - Spreadsheets, Presentations, and Reports - Data Entry and Forms Processing - Database and Contacts Management - Editing and Proof-reading - Website and Online Resources Management - Recruitment Support - Administrative support (correspondence, scheduling) - Calendar Management and File Management (organizing files using Dropbox, box, or G-Drive, etc.) - Moderating Social Media Accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube) - Quality Reviewer Software/Tool I’ve used: - Salesforce - Intercom - Gorgias - Zendesk - Time Doctor - HubSpot - G Suite - Slack - Zoom - Talkdesk - Tableau - Canva, Strikingly - Clara Bridge, Sprinkler - Shopify My personal goal is to utilize my knowledge and skills in a wider scope for career growth and development thereby contributing a positive impact in achieving my company/clients’ goals and objectives. Working with dedication and efficiency, I always give my best efforts to provide excellent service. Contact me today and let’s get to work!