Hire the Best Customer Engagement Freelancers
in Tunisia

I help businesses streamline operations, scale their online presence, and improve performance through a mix of technical expertise and real-world management experience. With over 6 years of hands-on experience, I’m not just a freelancer — I’m a problem-solver who understands how businesses actually run behind the scenes. I’ve worked on e-commerce platforms, SEO optimization, logistics coordination, and client operations, including managing dispatch for VIP clients such as celebrities, executives, and high-value accounts. This means I know how to deliver under pressure, handle responsibility, and maintain high standards. 🌍 Why Clients Choose Me • Experience working with international teams (US & Europe) • Fluent in Arabic, French, and English • Strong organization & communication skills • Ability to handle both technical and operational roles • Proven reliability in high-responsibility environments 🧰 Tools & Platforms PrestaShop | WordPress | Shopify Google Analytics | SEMrush | Search Console Onfleet | RunBuggy | Honk | SuperDispatch | Excel Automation Slack | Microsoft Teams | Zoom Brevo | HubSpot | 🎯 My Goal To become a long-term partner in your business by delivering efficient systems, better performance, and real results not just completing tasks . 👉 Let’s work together and build something scalable.

I'm thrilled to introduce myself as a dedicated Bitrix24 CRM Specialist with a passion for problem-solving and business automation. My journey in the IT world has been driven by my love for adventure and exploration. Much like my hiking and camping trips through the mountains, my career has been a path of continuous learning and overcoming new challenges. I started my career as a graphic designer freelancer at 17, evolving into a full-stack WordPress developer with expertise in PHP, JS, and CSS. My independent learning and self-driven growth have shaped my unique skill set and excellent communication abilities. Fluent in English and adept at simplifying complex concepts, I ensure that my clients receive clear, actionable insights. Currently, I am a proud partner with Bitrix24, a leading Business Management Solution. My focus is on enhancing Bitrix24’s functionality through customized solutions and automation. Here’s how I can bring value to your projects: Customized Solutions and App Development: I have developed a range of internal and external apps for Bitrix24, tailored to meet unique business needs. From creating integrated systems for managing marketing campaigns to developing tools that synchronize data with third-party services, my solutions enhance the efficiency and capabilities of the Bitrix24 platform. Expert Data Migration: I specialize in preparing and migrating data into Bitrix24 using custom apps that leverage the REST API. My approach ensures high-quality, secure, and accurate data migration, accommodating the vast potential of Bitrix24’s capabilities while maintaining data integrity. Effective User Training and Support: My training methods include one-on-one sessions, workshops, and ongoing support to ensure your team transitions smoothly to Bitrix24. Although I don’t have formal documentation writing experience, I provide valuable notes and recommendations based on practical insights. Problem-Solving and IT Management: With extensive experience across various IT fields, I excel at addressing complex challenges and providing innovative solutions. My enthusiasm for learning and problem-solving allows me to adapt quickly and effectively to any project needs. Thank you for considering my profile. I look forward to the opportunity to help you leverage Bitrix24 to streamline your business operations and achieve your goals.

Mechanical engineer and experienced designer Having graduated in mechanical engineering in 1998 and worked extensively in the oil and gas industry until 2004, I bring a robust foundation in mechanical design. Since 2005, I have been sharing my knowledge as a mechanical engineering teacher, guiding students in various industrial projects. My diverse background has equipped me with the skills needed to create precise and visually clear designs for the specified industrial components. Whether it's tutoring students on industrial projects or collaborating with local industrial companies as a freelancer, I've honed my ability to strike the right balance between precision and visual clarity.