Hire the Best Velaro Specialists

I’m a dedicated Shopify Customer Support Specialist and E-commerce Virtual Assistant with experience helping online businesses manage customer communication, orders, shipping concerns, returns, refunds, and daily support operations. I focus on providing clear, professional, and friendly assistance while making sure customers receive the right information and solutions to their concerns. I understand that excellent customer service is about more than answering messages. It requires patience, attention to detail, problem-solving, and proper follow-up to ensure every customer feels heard and valued. ☑️ What I Offer: ⭐ Shopify Customer & Order Support ⭐ Email & Live Chat Customer Service ⭐ Order Processing & Fulfillment Assistance ⭐ Shipping & Tracking Support ⭐ Delayed, Lost & Undelivered Package Assistance ⭐ Returns, Refunds & Replacement Handling ⭐ Product & Order Inquiry Management ⭐ Customer Complaint Resolution ⭐ Chargeback & Payment Dispute Assistance ⭐ Basic Fraud & Risk Order Review ⭐ Customer Follow-up & Case Escalation ⭐ Professional & Personalized Communication ☑️ Tools & Platforms I Work With: ⭐ E-commerce & Payment Platforms: 🔸 Shopify | 🔸 Shopify Payments | 🔸 Shop Pay 🔸 Stripe | 🔸 PayPal | 🔸 Klarna | 🔸 Afterpay 🔸 Apple Pay | 🔸 Google Pay ⭐ Customer Support & Helpdesk Tools: 🔸 Zendesk | 🔸 Gorgias | 🔸 Freshdesk | 🔸 Intercom 🔸 Help Scout | 🔸 Re:amaze | 🔸 Tidio | 🔸 LiveChat 🔸 Shopify Inbox | 🔸 HubSpot | 🔸 Salesforce ⭐ Communication & Collaboration: 🔸 Gmail | 🔸 Outlook | 🔸 Google Workspace 🔸 Microsoft 365 | 🔸 Slack | 🔸 Microsoft Teams | 🔸 Zoom ⭐ Social Media Support: 🔸 Facebook | 🔸 Instagram | 🔸 TikTok 🔸 Meta Business Suite | 🔸 Messenger ☑️ Chargebacks & Payment Disputes: I can assist e-commerce businesses with reviewing chargebacks and payment disputes and organizing relevant information such as order details, customer conversations, tracking numbers, shipping records, delivery confirmations, refund information, and store policies. I’m familiar with common dispute situations including: 🔸 Item Not Received Claims 🔸 Friendly Fraud 🔸 Unauthorized Transaction Claims 🔸 Refund Disputes 🔸 Product or Service Disputes 🔸 Duplicate Payment Claims I can help organize case information, maintain clear records, monitor deadlines, and ensure supporting evidence is properly prepared for the appropriate team or payment processor. ☑️ My Approach to Customer Support: ⭐ Fast and Professional Responses ⭐ Clear and Friendly Communication ⭐ Attention to Detail ⭐ Strong Problem-Solving Skills ⭐ Proper Follow-up on Customer Issues ⭐ Comfortable Handling Difficult Customers ⭐ Ability to Follow SOPs and Company Guidelines ⭐ Quick to Learn New Tools and Workflows I’m reliable, organized, and committed to providing a positive customer experience. Whether you need help managing Shopify orders, answering emails and live chats, resolving shipping issues, handling returns and refunds, assisting with payment disputes, or supporting your customers through social media, I’m ready to help. My goal is to make your customer support process easier, reduce your team's workload, and help your business build strong and lasting relationships with its customers. Let’s work together to provide your customers with the professional support they deserve and help your business grow. I look forward to working with you and supporting your business. Thank you for your time and consideration. Mian Saqlain Shahzad

Reliable remote professional based in the Philippines with 6+ years supporting US-based businesses across logistics, e-commerce, food/restaurant, and customer service, plus 10+ years of on-the-ground operations experience before going remote. Here's what I bring and where it comes from: Finance & AR operations (Cash Applications & Collections Specialist, US logistics client) ✦ Daily cash receipt processing and payment posting reconciliation ✦ Collections on aging accounts, payment arrangement negotiation ✦ Invoice reconciliation, discrepancy resolution, and payment follow-ups ✦ New client account setup and onboarding data entry Customer support & CRM (6 years, e-commerce eyewear brand, including 1 year leading a team of ~10 CSRs) ✦ Email support: pre-sale guidance, order management, shipping issues, chargebacks, returns ✦ CRM documentation, reporting, and quality assurance standards ✦ Escalation handling and complex issue resolution ✦ Team supervision, KPI monitoring, staff training, workflow optimization Admin & Executive Assistant support ✦ Inbox and calendar management, scheduling, outbound calls ✦ Inventory tracking, vendor/review management, general admin support E-commerce & Shopify (outsourced dropshipping engagement) ✦ Shopify product listings: titles, descriptions, images, variants, pricing, size charts ✦ Product-import tools (Kopy, Poky) for sourcing and bulk listing ✦ Pinterest Ads: full-funnel knowledge (product research, listing, media buying, creative testing, ROAS optimization) Hospitality & frontline operations (10+ years, before going remote) ✦ Hotel front desk: guest check-in/out, reservations, payment processing, guest issue resolution ✦ Restaurant supervision (KFC, Burger King, Philippines, Singapore, Canada): staff scheduling and training, inventory control, stock ordering, cash management, end-of-day reporting That mix means I'm equally comfortable with numbers-heavy accuracy work, client-facing communication, and hands-on operational coordination, and I don't need much ramp-up time on a new tool or process. I'm fluent in English, comfortable with US and Australian business hours. Happy to start small so you can see the quality firsthand.

Hi there, help businesses manage HR, payroll, customer support, admin, and operations so you can spend more time growing your business. KEY PROFESSIONAL VALUES: 🔥Integrity 🔥Attention to Detail 🔥Reliability & Follow-Through INDUSTRIES/MARKETS I SERVE: 👉Ecommerce & Subscription/DTC Brands 👉Financial Services, Lending & Fintech (Collections/AR) 👉Staffing, Recruitment & HR Agencies 👉Small-to-Medium Businesses needing Admin/Ops Support 👉Manufacturing, Industrial & B2B Companies (Procurement/Accounting) PROFESSIONAL EXPERIENCE: 👉8+ Years HR Management, Payroll & Administrative Operations 👉6.5+ Years Accounts Receivable, Procurement & Reconciliations 👉4.5+ Years Debt Collections (HSBC) 👉2+ Years Ecommerce Customer Support (Chat & Email-Based) EXPERTISE — Tasks I Handle: 👉Collections & Debt Recovery (Regulatory-Compliant Negotiation) 👉Accounts Receivable & Reconciliations 👉Billing/Invoicing 👉Ecommerce Order & Subscription Support 👉Customer Service (Email/Chat) 👉HR Management & Payroll 👉Recruitment & Candidate Screening 👉Procurement & Vendor Coordination 👉CRM & Ticket Management 👉Data Entry & Account Management 👉SOP Documentation & Process Improvement 👉Inbox/Email Management 👉Administrative & Executive Support (scheduling, reporting, documentation) 👉Ad hoc admin tasks and more TOOLS I USE: ✔️Shopify ✔️Amazon Seller Center ✔️Gorgias ✔️Stay.ai ✔️Extensiv ✔️GoHighLevel (GHL) ✔️Google Workspace ✔️Microsoft Office / Outlook ✔️QuickBooks ✔️Canva ✔️Slack ✔️Notion COMMUNICATION: 👉Google Chat 👉Google Meet 👉Outlook 👉Ms Teams 👉Zoom 👉Discord 💻HOME OFFICE EQUIPMENT: Laptop — AMD Ryzen 5 PRO 3500U w/ Radeon Vega Mobile Graphics (2.10 GHz), 8GB RAM, Windows 11 Monitor — Xiaomi 24-inch external monitor Whether you need someone to chase overdue invoices, keep your ecommerce support inbox running smoothly, or handle HR and admin behind the scenes — I bring real, hands-on experience across all of it, not just theory. Let's hop on a call and discover how can I give value to your organization. Thank you for reading my profile. Geneva C.

Whatsapp - +91 9629725928 QBO Cleanup & Monthly Bookkeeping Specialist helping US businesses maintain tax-ready books through accurate reconciliation, categorization, and monthly financial reporting Finance & Accounting Professional | QBO ProAdvisor Gold | RTR Specialist I am a Finance and Accounting professional with hands-on experience across the full Record-to-Report cycle, small business bookkeeping, and multi-client financial management. Having worked at Accenture Operations as an R2R Analyst and KPMG Global Services, I bring enterprise-grade process discipline to small and mid-sized businesses that need accurate, reliable, and timely financial data. I hold the Intuit ProAdvisor Gold certification with QuickBooks Online Levels 1 & 2, and have successfully managed bookkeeping for 11+ clients across reconciliations, financial report preparation, budgeting, and variance analysis. What I can do for your business: Full-cycle bookkeeping and month-end close in QuickBooks Online Bank and account reconciliations with zero-error standards Accounts payable & receivable management Financial statement preparation and variance analysis Payroll reconciliation and pre-audit documentation Data organization and cleanup for messy books I have supported client engagement setup and risk administration at KPMG, filed income tax returns across individual, trust, and corporate entities during my CA firm internship, and built SOPs for finance transitions at Accenture — giving me a breadth of experience that goes well beyond basic bookkeeping. I am available for ongoing monthly retainer engagements and am comfortable working across North American time zones. My 100% Job Success Score and quick response time reflect the reliability and quality I bring to every client relationship. If you need a dependable, detail-oriented bookkeeper who understands both the numbers and the processes behind them — let's talk.

💼 Chartered Accountant | QuickBooks, Xero & NetSuite Expert | Bookkeeping | Reporting | CFO Support Messy books, unreconciled payments, or unclear reports? I help businesses—especially e-commerce brands—turn financial chaos into clarity with clean, accurate, and reconciled accounts. My focus is on giving you numbers you can trust, so you make better decisions without the stress of accounting headaches. 🔹 What I Do 🏷️Bookkeeping & Accounting – Full-cycle bookkeeping in QuickBooks Online, Xero, NetSuite, Zoho, Sage Intacct & Yardi 🏷️E-commerce Accounting – Shopify, Amazon, TikTok Shop with A2X, MyWorks, TrueProfit, and Triple Whale integrations 🏷️Payment Gateway Reconciliations – PayPal, Stripe, Afterpay, Klarna, Square & more 🏷️Financial Reporting & MIS – Clear monthly dashboards to track growth and profitability 🏷️Budgeting & Forecasting – Realistic plans to manage costs and scale with confidence 🏷️Cleanups & Migrations – Smooth transitions between systems with zero data loss 🏷️Virtual CFO Support – Strategic insights for long-term financial health 🔹 Why Clients Trust Me 🎯 Detail-focused – Every number is double-checked for accuracy ⚡ Tech-savvy – Automations in Excel, Power Query, and integrations that save you hours 📊 Profit-first approach – I don’t just track numbers, I show you what drives profit (or losses) 💬 Clear communication – Transparent updates and easy-to-read reports 🤝 Proven track record – Clients consistently rate me 5⭐ for timely delivery and reliability 📈 What You Can Expect ✔️ Clean and reconciled books ✔️ Accurate reporting to guide decisions ✔️ Systems set up to handle growth without breaking ✔️ Financial peace of mind, so you can focus on scaling your business ✨ Let’s simplify your accounting and give you full control over your finances. 💬 Message me today, and I’ll outline a quick action plan to get your books organized and growth-ready.

Your Shopify dashboard says one thing. Your P&L says another. And your accountant is three weeks behind both. That gap is where margin quietly disappears in unreconciled marketplace pay-outs, mis-booked COGS, and month-end numbers that arrive too late to change a single decision. 🎯 I close that gap. 👋 I'm Sahil, and I lead accounting and financial advisory work for Shopify brands, Amazon sellers, and multi-channel eCommerce businesses across the US, Canada, Australia, UK, Singapore, and Hong Kong. My clients don't hire me for data entry they hire me because they need someone who can look at a P&L and tell them exactly why their "60% margin" product is actually losing money once landed cost, marketplace fees, and returns are accounted for. 📊 What I Actually Do for eCommerce Founders Most accountants treat Shopify and Amazon like any other business. I don't. Marketplace settlements, multi-currency payouts, inventory valuation, SKU-level profitability, and the cash timing gap between paying suppliers and getting paid require accounting systems built specifically for how eCommerce businesses operate. That's what I build. 📚Bookkeeping & Accounting — Clean, current books in QuickBooks Online or Xero, Zoho, reconciled on a set schedule, not "whenever I get to it." 🛒 eCommerce & Marketplace Accounting — Every eCommerce business operates differently. Some benefit from automation, while others don't need another monthly subscription. I design accounting workflows based on your business - not on software recommendations. Whether you use A2X or prefer a manual reconciliation process, I ensure every Shopify payout, Amazon settlement, marketplace fee, refund, reserve, and payment gateway transaction is accurately recorded and fully reconciled. Services include: 🛍️Shopify Accounting 📦Amazon Seller Central Accounting 🏪 Walmart Marketplace Accounting 🎨Etsy & eBay Accounting 🎵TikTok Shop Accounting 💳Marketplace Payout Reconciliation 💰 Shopify Payout Reconciliation 📑 Amazon Settlement Reconciliation 🏦 Stripe, PayPal, Wise & Airwallex Reconciliation 🌍 Multi-Currency Accounting ⚙️A2X Setup & Support (when appropriate) 🧾Manual Reconciliation Workflows that help businesses avoid unnecessary software costs while maintaining accurate financial records. 📦Inventory & COGS — Inventory valuation, landed cost allocation, and SKU-level profitability, so you know which products actually make you money. 🔍Reconciliation — Bank, credit card, Stripe, PayPal, Wise, and Airwallex reconciled to the cent. 🧹Catch-Up & Cleanup Bookkeeping — If your books are 6, 12, or 24 months behind, I rebuild them and hand you a clean chart of accounts to move forward on. 🔄QuickBooks & Xero Migration — Moving off spreadsheets or switching platforms, handled end-to-end with zero disruption to your operations. 📈Management & Dashboard Reporting — Monthly management accounts, KPI dashboards in Looker Studio, and reporting that's built for decisions, not just compliance. 💼Fractional CFO & Business Advisory — Cash flow forecasting, budgeting, and the financial strategy layer most bookkeepers never get to. ⭐Why founders keep me on: I've worked in accounting and bookkeeping since 2018, almost entirely inside the eCommerce and DTC world. I know the difference between a marketplace clearing account that actually clears and one that just accumulates unexplained variances. I know why your Amazon deposit never matches your sales report, and how to fix it permanently - not patch it every month. I work directly with the software your business already runs on: QuickBooks Online, Xero, Zoho, Shopify, Amazon Seller Central, A2X, Stripe, PayPal, Wise, Airwallex, Dext, Bill com, Ramp, Gusto, Google Sheets, Excel, and Looker Studio. 🤝How I work: 📅Fixed reconciliation and reporting schedule — you always know when your numbers land. 💬Clear, jargon-free communication — you'll understand exactly what your numbers mean, not just receive them. 🔒Full data confidentiality and secure handling of your financial systems. 🤝No long-term lock-in - the engagement continues because it's working. 🚀 Let's Talk If your books are already keeping pace with your business, we probably won't be the right fit and that's perfectly okay. But if you're scaling across multiple sales channels, spending too much time reconciling marketplace payouts, or making pricing and advertising decisions based on numbers you don't fully trust... Send me a quick message with an overview of your current setup, and I'll tell you honestly whether I'm the right fit for your business. Looking forward to connecting! — Sahil