Hire the Best Customer Support Freelancers
in Saudi Arabia

A native Arabic speaker with English fluency. Holding a Master’s degree in Data Analysis and Information Management in addition to a Bachelor degree in Engineering. Worked previously as a Finance Manager and as an Assistant to the General Manager before becoming a Freelancer.

I’m a native Saudi Arabic freelancer specializing in Saudi Arabic voice-over, localization, research, data and content collection, virtual assistance, e-commerce support, and product sourcing. I recently completed a large-scale Saudi Arabic voice-over project involving 5,213 individually recorded, edited, cleaned, split, numbered, and quality-checked audio files. I delivered over 9 hours of final audio in a natural native Saudi accent, with each recording carefully matched to the provided script and Excel sequence. The project was completed successfully and received 5-star client feedback. I provide English-to-Arabic translation, Saudi Arabic localization, proofreading, and copy editing. My focus is on producing clear, natural, and culturally appropriate Saudi Arabic rather than literal or awkward translations. I also have experience with large-scale data, multimedia, and content collection projects. My work includes sourcing, organizing, reviewing, verifying, and delivering structured datasets, web content, original Saudi-based video assets, and large numbers of accurately named and organized files. My research and administrative skills include online and market research, data collection and verification, Excel and Google Sheets, accurate trackers, product listings, file organization, and preparing structured final submissions according to detailed guidelines. I have hands-on experience with Alibaba product sourcing, including researching and shortlisting Chinese suppliers, communicating directly with manufacturers through Alibaba and WeChat, requesting catalogs and quotations, comparing products, pricing, and MOQs, discussing requirements, and following up with suppliers. My e-commerce experience includes uploading, organizing, and managing approximately 10,000 product listings on the Salla platform, as well as arranging product categories and supporting catalog organization. I’m organized, detail-oriented, responsive, and comfortable handling projects involving extensive research, large numbers of files, clear guidelines, and reliable follow-up. Being based in Saudi Arabia also allows me to support projects requiring native Saudi Arabic, local Saudi knowledge, or GCC market understanding. I’m available for both short-term and ongoing projects and would be happy to discuss how I can support your work.

I am an HR professional with a robust experience in various HR functions primarily in Talent, Recruitment, HR Technology, Performance Management, and Training. With over 9 years of diverse experience, I can deliver great value to the organization by handling the HR unit and has the capability and experience of working in a Generalist / Business Partner capacity. With great problem-solving skills and a go-getter approach, I am an excellent resource to work with my client and deliver exceptional quality to the work. My experience in Talent Acquisition and Recruitment includes hiring in North Macedonia, Poland, Bulgaria, Netherlands, Germany, Switzerland, Demark, Greece, Ukraine, Russian, United Kingdom, Turkey, Pakistan, UAE, Qatar and Saudi Arabia. I have hired for following roles, both tech/non-tech: 1- Dev-Op Engineer 2- Front End Developer 3- .Net Developer 4. iOS Developer 5. ERP Consultant 6. Project Manager 7. Media and Communication Manager 8. Finance/Audit roles 9. Digital Marketing roles 10. Customer Support 11. Healthcare professionals I have worked across multiple industries such as technology, Consulting, Outsourcing, Petrochemicals, Engineering, Publishing and Marketing and Media agencies and also Financial institutions. While working HRIS - I have hands-on experience working with multiple ATS and HRIS tools and technology. I have worked with SAP Success Factors, Recruitee, Bullhorn, and Exelsys. While working with HR technology, I have not only taken care of the systems in the capacity of Administrator and Analyst but have also taken a key role in the implementation. I have looked after the system configuration, process automation, end-user training, system troubleshooting, ongoing system upgrade, and people data audit as a Super-User/System Admin role. I can aptly look after the HRIS Advisory role for companies that need to hand over their HRIS from implementation to administration and ongoing support. In Talent & Performance Management, I have handled end-to-end performance appraisals for organizations digitally as well as trained managers and employees on how to hold a performance conversation. I have experience drafting and delivering training related to new hire orientation sessions, culture-building topics such as bullying and anti-harassment, diversity & Inclusion, and other bespoke sessions. Additionally, I can assume the Advisory role to guide the organizations on employee engagement and different ways to improve and strengthen their employee retention. Other than handling these things, with my compassionate and empathetic disposition, I can handle the over HR Business Partner role quite efficiently. I am available for the organization for short as well as long term contracts. Please reach out to discuss and I will definitely contribute well into your organization.

Is your customer support inbox overflowing? Are customers leaving without getting answers? I'll fix that. I specialize in end-to-end customer support for businesses that take client satisfaction seriously. With 8+ years of hands-on experience handling high-volume support across phone, email, and live chat, I know exactly how to turn frustrated customers into loyal ones. What I bring to your business: ✅ Live Chat Support — real-time responses that reduce cart abandonment and boost conversions ✅ Email Support — professional, empathetic replies with fast turnaround times ✅ Phone Support — clear, confident communication that builds customer trust ✅ Ticket Management — organized handling via Zendesk, Freshdesk, HubSpot, or your preferred CRM ✅ Complaint Resolution — de-escalation expertise to protect your brand reputation ✅ Order & Refund Processing — accurate and timely handling of customer requests Industries I've supported: 🛒 E-commerce & Dropshipping 💻 SaaS & Tech Products 🏠 Real Estate 📦 Logistics & Fulfillment 🏥 Healthcare Admin My working style: I don't just answer tickets—I represent your brand. Every interaction I handle reflects your company's values, so I take tone, accuracy, and professionalism seriously. I'm available for full-time, part-time, or project-based engagements and can work across any timezone. Tools & Platforms I'm familiar with: Zendesk · Freshdesk · Intercom · HubSpot · Gorgias · Slack · Trello · Google Workspace · Microsoft Office · Shopify · WooCommerce Whether you need someone to manage your entire support operation or simply cover extra hours during peak season, I'm ready to jump in immediately. 📩 Message me today — let's keep your customers happy.

Senior Business Intelligence Developer with 14+ years transforming raw data into strategic insights. Microsoft Certified Power BI Expert (PL-300) with proven expertise building end-to-end analytics solutions for 200+ clients worldwide. What I Do: 🎯 Power BI dashboards (Desktop, Service, Premium, Teams Embedded) 🎯 Qlik Sense & Qlik Cloud implementations 🎯 Metabase setup & custom dashboards 🎯 SQL Server query optimization & data warehousing 🎯 Google Analytics 4 & Shopify integration 🎯 ETL pipelines & data modeling Why Hire Me: ✅ Microsoft Certified — PL-300 Power BI Developer ✅ 250+ Projects — All 5-star feedback, 100% Job Success ✅ Cross-Industry Expert — Healthcare, Finance, Retail, E-commerce, SaaS ✅ Results-Driven — Reduced reporting time by 70%, saved $30K+ annually ✅ 24/7 Support — Free lifetime updates, ongoing assistance ✅ Transparent Communication — Regular updates, no surprises Recent Wins: E-commerce client: Identified underperforming products (+15% revenue) SaaS startup: Migrated from $30K/year Tableau → cost-free Metabase Finance firm: Opt 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 (𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 & 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬) • 𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐁𝐈 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 Development of interactive Power BI dashboards and reports from scratch – including data cleaning, warehousing, modeling, and automation. Proficiency in SQL, DAX, Power Query, and Excel ensures your data is transformed into easy-to-understand visuals and KPIs that drive action. • 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Expert integration of Google Analytics 4 (GA4), Google Tag Manager (GTM), Google Search Console, Shopify, Funnel dot io, and BigQuery into unified reporting. If you need to blend e-commerce, web analytics, or marketing data into one dashboard, I’ve got you covered with a seamless end-to-end pipeline. • 𝐂𝐫𝐨𝐬𝐬-𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Deep experience in healthcare, finance, retail, pharmaceuticals, and more. I quickly adapt to your industry’s specific metrics and challenges, delivering relevant insights (from sales trends in retail to patient outcomes in healthcare) that align with your goals. • 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐃𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝 𝐃𝐞𝐬𝐢𝐠𝐧: I work closely with you to define the metrics that matter most to your business. The result? Custom BI dashboards tailored to your needs, ensuring that every chart and report directly supports your decision-making and growth strategy. 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 (𝐂𝐥𝐢𝐞𝐧𝐭 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬) • ⭐ 𝐏𝐫𝐨𝐯𝐞𝐧 & 𝐓𝐫𝐮𝐬𝐭𝐞𝐝: You’ll be working with a Top Rated Upwork freelancer who has Microsoft certification and a 100% Job Success Score[1][2]. With 14+ years in analytics, I have a track record of 5⭐ client feedback on 250+ projects – giving you confidence that your project is in capable, reliable hands. • 💡 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐐𝐮𝐚𝐥𝐢𝐭𝐲:No shortcuts, no “good enough” – I treat your data with meticulous care. From thorough data cleansing to robust QA testing, I ensure every figure is accurate and every visualization is clear. You get insights you can trust to inform critical business decisions. • 📣 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲: I believe in open, frequent communication to keep you in the loop. Expect regular updates, quick responses, and honesty throughout the project. I also stick firmly to agreed timelines – your project will be delivered on schedule, with zero surprises. • 📊 𝐑𝐞𝐬𝐮𝐥𝐭𝐬-𝐃𝐫𝐢𝐯𝐞𝐧 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡: My focus is on your ROI. Whether it’s identifying cost savings, uncovering growth opportunities, or tracking KPIs, I build solutions that have a real business impact. Clients have seen improvements like faster reporting cycles, more informed strategic planning, and double-digit percentage growth in key metrics after implementing the dashboards I delivered. • 🛡️ 𝐎𝐧𝐠𝐨𝐢𝐧𝐠 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Our collaboration doesn’t end at delivery. I stand by my work with a free lifetime guarantee, providing 24/7 support for any updates, questions, or new insights you want to explore. This means you can count on long-term peace of mind, knowing I’m just a message away to help as your business evolves. Ready to transform your data into a strategic asset? 📈 Let’s chat about how I can solve your Business Intelligence challenges. Message me today to kickstart a data-driven success story for your company! Keywords: Business Intelligence, Data Analytics, Data Visualisation, BI Dashboards, Interactive Reports, KPI Tracking, Data Analysis, Data Warehousing, Data Modeling, ETL (Extract, Transform, Load), SQL, DAX, Power Query, Power Pivot, Power View, Power BI Desktop, Power BI Service, QlikView, Qlik Sense, Tableau, Google BigQuery, Google Analytics 4 (GA4), Google Tag Manager, Data Mining, Data Cleansing, Data Validation, Data Governance, Data Integration, Data Extraction, Data Manipulation, Data Warehouse Design, Visual Analytics, Trend Analysis, Predictive Modeling, Statistical Analysis

Dear Visitor, Thank you for taking the time to visit my profile page. I sincerely appreciate your interest and the opportunity to showcase my skills and experience as a highly skilled virtual assistant. Are you feeling overwhelmed with your workload and in need of assistance? Running a business comes with numerous administrative tasks that can consume your time and hinder your productivity. If you're finding it challenging to keep up with your to-do list or if email management is taking up a significant portion of your day, I'm here to help. As an English-speaking virtual assistant, I am dedicated to delivering high-quality work and building trust with my clients. I have a proven track record of providing reliable, self-motivated, and efficient remote personal and administrative support to busy professionals around the globe. I am confident that my skills and experience can be a valuable asset to you. I pride myself on maintaining a high level of professionalism and possess extensive expertise in this field. Please find below a list of my areas of proficiency: Virtual Assistant Services: ✅ Editing and Proofreading ✅ Executive Assistance ✅ Social Media Management, Marketing, and Email Marketing ✅ Customer Service Representation and Team Leadership ✅ Shopify Assistance, Order Management, and Customer Support ✅ Lead Generation, Sales Navigator, and Web Research Data Entry Services: ✅ Conversion of Scanned Images to Excel ✅ Data Collection from Websites ✅ Data Mining ✅ Proficiency in Microsoft Office Suite ✅ Typing Services ✅ Converting PDF to MS Excel, Word, PPT ✅ Web Scraping and Data Entry into Google Sheets or MS Excel ✅ Copy and Paste Services ✅ Mail Merge ✅ All Administrative Tasks Web Research Services: ✅ Online/Web Research ✅ Identifying Top Decision Makers and Gathering Entry-Level Person's Email/Lead ✅ Scraping and Extracting Data from Websites ✅ Email Research for B2B Purposes ✅ Finding Emails/Contact Details from Websites ✅ B2B Lead Generation Why should you trust me? ✅ 100% Accuracy and Error-Free Work ✅ Dependable Delivery of Non-ERROR Data ✅ Reliability as a Professional Assistant ✅ Consistent Delivery of High-Quality Work ✅ Prompt Turnaround Time I am eagerly looking forward to hearing from you and discussing how I can assist you further. Please feel free to reach out with any questions or to discuss your specific requirements. Thank you for considering my services. Stay blessed, Imran Noor Javed