Hire the best Freshdesk specialists

Check out Freshdesk specialists with the skills you need for your next job.
Clients rate Freshdesk specialists
Rating is 4.5 out of 5.
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based on 702 client reviews
  • $38 hourly
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these softwares for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Zendesk
    Shopify Templates
    Email Marketing
    Shopify
  • $23 hourly
    I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next? Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
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    Customer Satisfaction
    Help Scout
    Email Support
    Zendesk
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
    Intercom
  • $42 hourly
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (10+ yrs), Freshdesk expert (7+ yrs), Kustomer Expert(3+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk's new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from the Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean up the Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure the agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. As a Zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (Zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot set up and customization. ✅ Social media integration (Facebook, Instagram, Youtube, Whatsapp, Messenger). ✅ Basic and advanced reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include:- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to Freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automation, Scenario Automation etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach to Zendesk implementation, and I can suggest to you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am Top top-rated Zendesk specialist with more than 23000 hours of work experience on Upwork. Please check my work history of more than 250 successful projects for proof of providing you 100% genuine work. 🏆 I have a Master of Computer Applications (MCA) degree. ⭐ I have also set up and managed several marketing campaigns for manufacturing companies, real estate, training institutes, and online stores, using various email marketing and marketing automation software such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring, etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third-party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot, etc.) ⭐ WordPress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Relationship Management
    Gorgias
    Help Scout
    API Development
    Scripting
    API Integration
    Shopify Theme
    Zendesk
    Microsoft SQL Server Programming
    jQuery
    Zendesk API
    JavaScript
    Email Marketing
    Shopify
    HubSpot
  • $25 hourly
    I'm a technical support specialist with over 9 years of experience in the field, I've been providing support for overseas companies to customers in the US, Latam, Europe and Asian Pacific. The support provided goes from general information inquiries all the way to deep technical support, this can be via email, phone call, IM, remote desktop sessions (webex, or similar) and remote login to clients and servers. I've have a good level of written and spoken English and native Spanish which allows me to work on most customers based in the American continent. Customer satisfaction is my prime goal and understanding their needs is key. To achieve this I spend a considerable amount of time using, testing and fully understanding the services offered by the company. I'm passionate on giving an excellent support in the shortest time, and in during this process, documenting the process in ticketing systems, online documentation, FAQ, user instruction PDF, etc.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Slack
    Implementation
    Troubleshooting
    CRM Software
    Compliance
    Incident Management
    Customer Service
    Technical Support
    Technical Analysis
    Business Intelligence
    Technical Translation
    Technical Documentation
    Customer Support
    Zendesk
  • $19 hourly
    Hi there, My name is Mieke, I grew up in the Netherlands but I've been living and working abroad for the last 3 years so my daily tongue is English. I'm a work enthusiast, eager to learn new things and achieve goals. I work with Shopify, Freshdesk, Monday, Gmail, and Slack. I'm handling the customer service of different e-commerce shops. I became passionate about this line of work and I'm able to use customer feedback to create the best customer service experience for your company. My work history is mainly in the hair industry, working as a hairdresser for 12 years has given me a lot of experience in serving customers and working with people, putting customers' needs first. In my job as a hairdresser, I managed the company's blog and its social media, writing articles about the latest trends, products, and new innovations. I've worked with MailChimp to create their email marketing campaigns. If you would like to know more about me and how I could be of use to your company don't be shy to contact me.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Service
    Website Copywriting
    Customer Support
    Product Description
    Sales Writing
    Customer Satisfaction
    Product Marketing
    Translation
    WordPress e-Commerce
  • $30 hourly
    A Senior Technical Writer with over 10 years of international experience. Specializes in Software Documentation, User Manual, Online Help Systems, Knowledge Base, Mark Down Documentation, and Help Centers. - Proficient in Microsoft Office applications, Help & Manual 7 and Adobe Photoshop, Google Docs, Google Sheets and other documentation apps. - Expert in Knowledge Base/Help Center Management using Freshdesk, Zendesk, Notion, Intercom, HelpScout, GitBook, and WordPress.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Notion
    Software Documentation
    Technical Documentation Management
    Online Help
    User Guide Writing
    Zendesk
    Email Support
    Intercom
    User Manual
    FAQ
    Technical Documentation
    Procedure Development
    Technical Writing
    Instruction Manual
  • $28 hourly
    In today's customer driven society, timely, proactive, friendly service is necessary to enhance growth within a business. Customer loyalty is positively impacted when you employ the most qualified representative to assist your valued customers. My long-term experience as a Customer Service Representative has taught me how exceed every customer's expectations with service that sells. I have extensive experience taking inbound calls, responding to emails, and assisting customers via live chat. I am comfortable performing any role. I am a fast learner and a self-starter. I have experience working with Zendesk, FreshDesk, Shopify, Excel, Citrix, LiveChat, LiveOps, and a host of internal databases. I am confident that I would be a great fit for the team. I look forward to discussing the position with you in detail in the near future. Best regards, Jazmin Williams
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    Customer Acquisition
    Email Communication
    Citrix
    Typing
    Technical Support
    Customer Service
    Chat & Messaging Software
    Online Chat Support
    Business with 1-9 Employees
    Zendesk
  • $50 hourly
    I am a certified Freshdesk Product Expert who provides Freshdesk/Freshservice/Freshsales implementation services. Are you looking for a new CRM or helpdesk software for your sales/support team to set up from scratch? Are you already using one of the Freshworks products, but not sure if it was set up correctly and all the available features are utilized? Do you need someone to review your current Freshdesk system and improve your customer support? I will understand your business processes and daily workflow, analyze your current issues, and come up with a custom solution to meet your needs. Once you approve it, I will implement all the changes and test your account. If you and your agents are not sure how to use the new software, I’ll be glad to provide training. If you need the ongoing support of your account down the road, I will be there for you. My achievements: - Happy clients all over the world who have improved their business by using the Freshworks software that is well-tunned and meets their business requirements - Expert knowledge in process mapping, data integration, gap analysis, business requirement documentation, requirement facilitation. - Collaborative team player with strong communication skills, strategic planning, problem solving skills and the ability to work in a fast paced environment, fast-learner and good adaptability to new changes. - Excellent interpersonal and communication skills. - Capable of multi-tasking and working under pressure to meet tight deadlines. SKILLS • Software Requirements, Release Notes, Use Cases, User Manuals, Tutorial Videos, Manual Testing, Test Cases • Freshdesk, Balsamiq Wireframes, Visio, SQL, JIRA, Confluence, Active Reports, Active Query Builder, Camtasio Studio, Filezilla, MS Office (Word, Excel, Outlook), Tableau. LANGUAGES English – fluent Russian – native or bilingual Ukrainian - native or bilingual German – pre-intermediate
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Freshworks CRM
    Google Docs
    CRM Software
    Customer Support
    Zapier
    Ticketing System
    Helpdesk
    Customer Relationship Management
  • $17 hourly
    I am passionate about providing exceptional customer service and thrive in tech-oriented environments like SaaS, digital automation, fintech, and eCommerce. I strive to accurately address the root cause of customer issues, preventing the need for customers to repeatedly come back over and over again with the same or related problems. By prioritizing their needs, I undertake the necessary tasks that ensure customers feel satisfied with the solution provided. Whether it's through creating engaging and instructive videos using Loom/Vidyard/zoom or concise and compelling user guides to answer customers' questions or handling email communications efficiently using Zendesk, Freshdesk, Reamaze, Keap etc, or collaborating, organizing, and managing tasks through tools like Google Workspace, Notion, Asana, Slack, as well as leveraging AI tools to enhance productivity, I do whatever it takes to ensure the customer's issue is adequately resolved. My curiosity for learning, the tendency to ask questions, a sharp eye for details, and the urge to supersede customer expectations, have consistently empowered me to deliver the required results in the projects I've undertaken. So if you require assistance with any of the following tasks, do not hesitate to reach out to me. I will be delighted to provide my expertise. 🌐 Answering your customers' questions using chat, email, and Loom recordings. 📝 Educating the customers about your product and setting them up for success 🔎 Analysing, prioritizing, and reporting incoming product feature requests 🔬 User Research, Fact-finding & checking, Root cause analysis 🫂 Tactfully de-escalating tense moments with difficult customers 💰 Resolving warranty claims and dispute handling. 👨‍💻 Webinar Management (adherence to established webinar session rules and guidelines, scheduling sessions, providing technical assistance to participants, configuring webinar software settings, troubleshooting issues during sessions, breakout rooms, verifying participant identities, managing time, moderating participant interactions, documenting incidents or breaches of session protocols, etc) 🛒 Managing eCommerce inventory inquiries, product availability, and providing relevant updates to customers. 🗄️ Maintaining detailed records of customer interactions and transactions via Zendesk, Reamaze, Freshdesk, Insightly, and similar software. 📚 Product messaging (crafting FAQs, Knowledgebase Articles & tutorial explainer videos), optimizing your landing pages and Email copies for conversion 🕳️🔽 Building CRM funnels, process workflows, automation, response templates & canned messages 📝 Content ideation & development ₿ Cryptocurrency, Blockchain Transactions Analysis & Reporting 🔧🌐 Customizing WordPress website theme for conversion ⚙ Manual app/software testing, reproducing bugs 📱💬🔵 Social media content management 📊 Data Entry, Categorization, Cleaning, and Sorting. Just reach out to me and I will assist you with any of those responsibilities, so you can dedicate your valuable time to other critical aspects of your project. 🤝
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    WordPress
    Online Chat Support
    In-App Support
    Email Support
    FAQs Compilation
    Cryptocurrency
    Technical Support
    Customer Support
    Product Support
    Ticketing System
    Customer Service
    Blockchain
    Troubleshooting
    Critical Thinking Skills
    Online Research
  • $10 hourly
    An efficient, self-motivated, professional freelancer with over 12 strong years of experience in different lines of businesses that can support your company. Highly skilled in Contact Centers set up, Coaching and Quality Assurance. Also, proficient in Data Management but not limited to Data Analytics, Report Generation, Report Maintenance, G-suite usage, Productivity Report, Performance Analysis and etc. I am a multi-skilled Customer Service Professional with proven experience in both Operations Management, Project Management, and Client Interactions. Diversely experienced from start-up to work out, turnaround, and helping Business Owners resolve long-standing problems and creating solutions that improve operational efficiency. Leverage expert analysis and insights to pushing the partnership approach and team empowerment that drives organizational improvement and instills best practices. I am passionate with what I do. I always bring my "can do" attitude regardless of tasks at hand.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Customer Satisfaction
    Answered Ticket
    Customer Service
    Data Entry
    Microsoft Excel
    Technical Support
    Social Media Management
    Business with 1-9 Employees
    Zendesk
    HubSpot
  • $18 hourly
    I'm a goal-driven and ardent professional with years of experience in sales management, customer support, and Marketing. having over 15 years experience in the field my responsibilities ranged from coordinating and handling the day to day operations of the sales dept as well as supervising a diverse team of agents. I am highly motivated and multifaceted, I believe true accomplishment comes from handling situations that aren't always foreseeable. Having to handle a myriad of complex customer queries and concerns daily has cultivated my appetite for solving issues. My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within reachable confines in getting not only the job done but also creating a quality takeaway experience for my customers/client. Working in the field of Customer Service, Sales & Marketing both online and face-to-face has provided me with the opportunity of performing several tasks including but not limited to: – Sales Executive (Leading prospecting & Closing) – Research online and data entry from different formats/websites and ensure accuracy on tasks given. – Responding to customer inquiries via email and chat services through Zendesk. – Identify customers’ needs and provide the first call and preferred contact resolution. – Using the requisite CRM systems and applications to respond to customers’ needs and admin payment tools along with customer login platforms to verify and validate customers' accounts. – Building successful relationships with members of the team. – Conducting and participating in meetings for up-skills training and meetings. – I currently possess an associate degree in Business Administration, with a major in Marketing – Sales & Marketing Management Responsibilities: Manage customer database, managed benefits, enrollment, procedures. Participated in Sales demo presentation, negotiations, responsible for the day to day operations of the Sales & Marketing dept. conducting coaching sessions for the team member, Providing training sessions for prospecting activities, receivables management by maintaining customer relationships, account management, Networking, Promotion planning, and Market research.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Light Project Management
    Inbound Inquiry
    Zendesk
    Email Support
    Sales Optimization
    Order Fulfillment
    Community Management
    Customer Support
    SaaS
    Chat & Messaging Software
    Technical Support
    Critical Thinking Skills
    Business with 10-99 Employees
  • $10 hourly
    ✅ Customer Support, email & live chat 💻 WordPress | WooCommerce✔️. My principal skills: 📌 Customer support WordPress, WooCommerce. 📌 Plugin support. 📌 Zendesk 📌 Stripe Support. 📌 PayPal support. 📌 WordPress: Domains, WordAds, Themes, Widgets, Plugins, site setup. 📌 WooCommerce: Settings, Taxes, extensions: Stripe, PayPal, Facebook for WooCommerce, WooCommerce Payments. 📌 Sku Grid: eBay, Amazon, WooCommerce, Etsy, Bonanza, Shopify, Facebook, Instagram, Mercado Libre, Walmart. 📌 Photoshop, Canva, Image Editing, Photo Retouch. 📌 HTML5, JIRA, Asana, Slack ✔️ Initially formed inside an IBM Company but then worked as an individual freelancer. ✔️ Other tools: Linnworks, TextExpander, NordVPN, Sku Fetch, Wise Lister, MailChimp, Canva, Local by Flywheel.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Support Plugin
    Technical Support
    Answered Ticket
    Customer Service
    WordPress
    Online Chat Support
    English
    Zendesk
  • $12 hourly
    I have done Bachelors in Computer Science, and I have been a customer support and technical support expert for more than seven years now. I have worked as a customer support for many tech startup companies and also for many eCommerce stores. I have a hands-on experience with Zendesk, Shopify, Gorgias, Freshdesk, Intercom, Azure, DropShipping, Etsy, ManyChat, Salesforce, Zoho, WordPress, HubSpot, Zapeir, Jira, Microsoft 365, ClickUp, Teams, Asana, ChatGbt, and Discord. I have worked on many projects as a It specialist and I do have great tech analyst experience. I have done technical writing and created FAQs for many Saas-based startup companies & have setup Zendesk and Freshwork for them too. I have handled many eCommerce projects as a customer support representative for many stores where my duties included order fulfillment, product handling, order tracking, inventory management, refunds/chargebacks and communicating with customers and vendors, and administrative work. I have also worked as a billing specialists/dispute manager for many startup companies - I am VERY familiar with Stripe, Paypal, PaykickStart, Paywhirl, Thrivecart, and many other payment platforms. I know how to deal with chargeback cases and create the Faqs/policies for that - also familiar with creating the custom invoice, dealing with VAT/taxes cases, subscription issues and refund related queries. I have great customer support experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for a US company printnpromote.com and labellecratfs, as a Zendesk email and chat support for a UK-based company. I worked as a Technical Email Support for AT&T Inc in 2018. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    HubSpot
    Customer Onboarding
    Shopify
    Gorgias
    Customer Service
    Blockchain, NFT & Cryptocurrency
    Online Chat Support
    Intercom
    Technical Support
    Zendesk
    Email Support
    Customer Support
    Tech & IT
  • $14 hourly
    I'm proud to have built a team of passionate customer service agents and eCommerce specialists who are determined to help support your business as it grows and flexes. Designated, full-time agents can truly get to know your business and learn to speak in your unique tone of voice. They provide personalized experiences that get customers coming back time and again. What we can do for you: - Answer emails and chats. Taking on your brand personality, we’ll service your customers across emails, chat, and social media. - Take care of reviews. Set us up on the likes of Trustpilot and Google and we’ll manage your reviews and customer comments. - Provide customer service insights and reports. We will prepare and deliver interactive reports that detail key metrics at a glance, helping us hone your customers’ experience. - Build relationships. We can proactively reach out to new customers and influencers on your brand’s behalf. - Support marketplaces. We’ll handle everything from pre-sale questions to refunds and exchanges, answering messages on Amazon and elsewhere. Check out our portfolio on dreamsupport.com!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Shopify
    Customer Retention
    Customer Analysis
    Gorgias
    Intercom
    Customer Experience
    Customer Development
    Customer Discovery
    Ecommerce
    Customer Support
    Customer Satisfaction
    Help Scout
    Email Support
    Zendesk
  • $10 hourly
    I'm a Virtual Assistant with over 8+ years of experience and a strong background in Customer Support. ✅️ Dedicated to providing exceptional administrative assistance and delivering top-notch customer service. ✅️ Committed to meeting deadlines and exceeding client expectations. Services Offered: ✅️ Administrative Support: Email & calendar management, data entry, document preparation, travel arrangements. ✅️ Customer Support: Email, live chat, order processing, complaint resolution. Proficient in using the following CRM software and applications: ✅️ Freshdesk ✅️ Zendesk ✅️ SalesForce ✅️Twilio ✅️ Amazon CS ✅️ Oberlo ✅️ Shopify ✅️ Google Suites (Sheets, Docs, Forms, Calendar, Gmail) ✅️ Microsoft Office If you need a dedicated virtual assistant and customer support professional, skilled in administration and delivering exceptional service, feel free to reach out. Let's discuss how can I contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Freshworks CRM
    Virtual Assistance
    Administrative Support
    Google Sheets
    Staff Recruitment & Management
    Customer Support
    Zendesk
    Salesforce Lightning
    Customer Service
    Data Entry
  • $15 hourly
    I am enthusiastic, reliable and hardworking individual who has an experience giving professional, efficient and high quality service. I am eager to learn new tools that get the job done well. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and co-workers. I look forward to working with you in providing excellent customer service and anything else you may need help with. Thank you!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Computer Hardware
    Customer Service
    Communications
    Microsoft Office
    Ticketing System
    Answered Ticket
    Product Knowledge
    Order Tracking
    Email Support
    Online Chat Support
    Zendesk
  • $20 hourly
    ⭐️Providing quality customer care and virtual assistance for 13 years!⭐️ 📊10+ years experience in Customer Service Support 🗂️3+ years as eCommerce Executive Assistant 🧑🏻‍🎓Top Rated Plus and 100% Job Success Score These are the list of services I offer to clients in and out of Upwork for the past decade. ✅ Virtual Assistance & Administrative Support 🔥Editing and Proofreading 🔥Data Entry 🔥Email Support Management 🔥Internet Research, 🔥Light Lead Generation, 🔥Basic social media management 🔥Appointment scheduling ✅ eCommerce Support 🔥Order Fulfillment, Order Processing, Order Tracking, Checking Order Status 🔥Track Shipments, Coordinating with Warehouse, Checking Inventory 🔥 Handling tickets Through CRM, Handle Returns & Refunds ✅ Account Management | Customer Service and Technical Support ✅WordPress Website Maintenance 🔥Database creation and management, 🔥Ecommerce website maintenance ✅Light SEO, content, and project management 🔥Create generic & technical writer briefs 🔥Proofread writer outputs 🔥Keyword research ✅General Transcription Background in:👇👇👇 ⚙️Amazon Seller Central ⚙️Woocommerce ⚙️Magento ⚙️Shopify ⚙️Zendesk ⚙️Freshdesk ⚙️ShipStation ⚙️WordPress ⚙️Zendesk ⚙️Amazon FBA ⚙️Etsy As an E-commerce Virtual Assistant & Account Manager, I am always excited to work with: ⚡Start-up E-commerce Business Owners ⚡Amazon Sellers ⚡Etsy Store Owners ⚡Shopify Store Owners ⚡Online Store Owners ⚡Digital Marketing Agencies ⚡Entrepreneurs Send me a message so we can discuss how we can utilize my skills and expertise to assist your business.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Virtual Assistance
    Magento
    Shopify
    Account Management
    Executive Support
    WooCommerce
    Google Workspace Administration
    Administrative Support
    Customer Service
    Email Support
    Zendesk
  • $30 hourly
    "Kate is among the best customer service people we have worked with." "Kate has been an amazing support and asset to my business." "An outstanding freelancer. You will not find better." "Nothing but a delight to work with!" "She is an absolute star!" Take it from my previous and current clients - I can take care of any admin-related work so you can save yourself from the stress of chasing deadlines and instead focus on things that need your urgent attention. I possess over 8 years of experience in providing confidential, high quality, and flexible virtual administrative and customer support to: - Mental health professionals - Startup, well-established and eCommerce companies - Senior-level executives - Business owners across a broad range of industries I am well-versed and ready to help you with: - Top Notch Customer Support - Inventory Management - Logistics - Inbox Management - Calendar/Diary Management - Email Handling - Bookkeeping - Invoicing - Payroll Processing - Medical Billing - Insurance Verification - Transcription - Light Project Management - File Management - File Maintenance - Preparing Financial and Admin Reports - and other ad hoc tasks I have work experience using the following applications/tools/websites: - Amazon Seller Central - Asana - Availity - Basecamp - Best Notes - Box - Buffer - Canva - Cardinity - Cin7 - Deliverr - DHL (collections booking) - Doodle - eBay - Evernote - Facebook (Groups and Pages) - Freshdesk - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Gorgias - Headliner.app - Helpshift - Hootsuite - HubSpot - Instagram - Intercom - Kajabi - LastPass - Leadpages - MailChimp - Mintsoft - OneHealth Port - Outlook - Quickbooks - Receipt Bank - Recurly - Reviews.io - Royal Mail Click and Drop - Salesforce - Sfax - SharpSpring - Shopify - Simple Practice - Squarespace - Stripe - Tidio - Todoist - Trello - WordPress - Youtube - Zendesk - Zoom I highly prefer working on a long-term basis, but short-term projects are also very welcome. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. My main goal is to bring you much more success by helping you run your business smoothly. I will treat your company as if it were my own, and I am dedicated to offering top-notch support to meet yours, your business's, and your customers' needs.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Medical Billing & Coding
    Order Fulfillment
    Google Workspace
    Administrative Support
    File Management
    Virtual Assistance
    Customer Service
    Customer Support
    Calendar Management
    Logistics Management
    Communications
    Task Coordination
    Intuit QuickBooks
    Invoicing
    Payment Processing
    Order Processing
  • $12 hourly
    As a highly skilled and experienced IT Customer Support Agent, I bring over 7 years of expertise in providing exceptional customer service and technical support within the fast-paced world of website development and e-commerce. With a proven track record of assisting clients from diverse industries and working with leading website builders and numerous Shopify stores, I have honed my abilities to deliver top-notch support and achieve outstanding results. My experience with a global leading website builder has granted me invaluable insights into the intricacies of web development and design, enabling me to assist clients with a wide range of technical challenges and inquiries. Moreover, my exposure to various industries has allowed me to adapt my customer support approach and cater to the unique needs and requirements of different businesses. Salesmanship is one of my strong suits, as I understand the importance of actively engaging with customers, identifying their pain points, and offering tailored solutions that lead to conversions and long-term satisfaction. I am adept at building rapport and fostering positive relationships with clients, thereby enhancing their overall experience and driving business growth. Problem-solving is at the core of my skill set. My ability to analyze complex issues, troubleshoot efficiently, and resolve problems promptly has earned me a reputation as a reliable and resourceful customer support agent. I am committed to finding innovative solutions that not only meet the immediate needs of customers but also contribute to their long-term success. Being a native French speaker with fluent English language skills, I am well-equipped to assist clients from diverse linguistic backgrounds. I possess strong communication skills in both languages, allowing me to provide seamless support and bridge potential language barriers. With my extensive experience, a passion for customer satisfaction, and a solid foundation in IT and e-commerce support, I am confident in my ability to deliver outstanding results on Upwork. If you are seeking a dedicated, knowledgeable, and results-driven IT Customer Support Agent who can bring value to your project and business, I am ready to contribute to your success. Let's collaborate and achieve excellence together.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Sales Development
    Intercom
    Sales Lead Lists
    Slack
    Microsoft Dynamics CRM
    Sales Optimization
    Technical Support
    Facebook Ads Manager
    Google Docs
    Order Tracking
    Online Chat Support
    Customer Support
  • $10 hourly
    Fluent English speaking and writing, knowledge of international trade process, and good communication skill. 1. A Native Chinese speaker 2. Fluent English speaking and writing 3. 6 years' experience of customer service, good at communicating with clients and solving problems. 4. had some part-time jobs of international sale and sourcing agent. 4. Flexible working time.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Product Knowledge
    Order Fulfillment
    Communication Etiquette
    Customer Support
    Mandarin Dialect
    Translation
    Time Management
    Data Entry
    English
    Chinese
    Order Tracking
    Email Support
  • $15 hourly
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Hardware Troubleshooting
    Order Tracking
    Microsoft Office
    Helpdesk
    Administrative Support
    Technical Support
    Microsoft Active Directory
    Customer Support
  • $10 hourly
    Hi there! On the hunt for that standout customer service pro? Well, look no further, because I'm here to lend a hand in ensuring your customers are over the moon with the service they get. Let's sprinkle some customer satisfaction magic together! ✨ Here are the tasks I can do to streamline your operations and enhance customer interactions: ✅ Email Customer Support ✅ Live Chat Support ✅ Shopify Order Management ✅ Online Community Moderation ✅ Amazon Customer Service ✅ eBay Customer Service and Listings ✅ Administrative Tasks I'm well-versed in using various software and tools, including: 👍 Zendesk, Shopify, Gorgias, Intercom 👍 Freshdesk, WooCommerce, Stripe 👍 Asana, Zoho, AliExpress, ShipStation 👍 MS Office - Excel, Word, PowerPoint 👍 GSuite - Docs, Sheets, Slides, Forms 👍 Instagram, WhatsApp, Facebook Management 👍 Live Chat, WhatsApp, Printful, Gmail, Front, Slack 👍 3PL, MachShip Let's embark on this exciting journey together, working towards mutual success and achieving our shared goals. I can't wait to contribute to your growth and see your business flourish!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Virtual Assistance
    WooCommerce
    Online Chat Support
    Shopify
    Dropshipping
    Ecommerce Order Fulfillment
    Zendesk
    Administrative Support
    Salesforce
    Email Support
    Customer Service
    Community Moderation
  • $45 hourly
    Visualize Your Next Project… 🕵 What will it mean to you: ⚡︎ To have it done by a reliable expert? ⚡︎ To have it completed on time and budget? ⚡︎ To have it perform better than you expected? That’s what you get when you work with me. 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐧𝐨𝐰! 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19300+ hours) of proven experience on Upwork. ✔️ Completed 440+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working for companies all across the globe. ⭐ Zendesk ⭐ Freshworks/Freshdesk/Freshservice/Freshsales ⭐ Intercom ⭐ HubSpot ⭐ Klaviyo ⭐ ActiveCampaign ⭐ Any other CRM since they operate almost the same I will revamp any CRM and Customer Support system, specifically tailored for your business needs. I translate your strategic vision into tangible results through technology implementation. 𝐓𝐄𝐒𝐓𝐈𝐌𝐎𝐍𝐈𝐀𝐋𝐒 My dedication to client satisfaction has earned me over 300 five ⭐ reviews on Upwork, contributing to my Top Rated status. Here are a couple of them: 👍 [You should hire Muhammad] I know it can feel like trying to find a needle in a haystack on Upwork, but I can tell you Muhammad is one of those rare needles. He is fantastic. He knows Zendesk like the back of his hand. He pays close attention to detail and moves very fast. He does extra things that will make your life easier and if you need something changed or customized he makes it happen quickly. He made our life easy and had us up and running with Zendesk very quickly. Thank you so much Muhammad! -Nick 👍 Muhammad has been a strength to our project to optimize use of Zendesk. He has really helped to elevate the system so that the customer is communicated properly and effectively. He helped us set up several Zapier and Wufoo forms to help assist our returns processing. He is an asset to any project that looks to make the most out of Zendesk tools. I hope him the best on his future endeavors. We would surely bring him back to work on our projects in the future. 👍 Muhammad did an outstanding job helping me get started with FreshDesk. I knew very little about the platform myself, so not only did he perform the necessary setup, he also served as a consultant/trainer to help me understand the platform. Any time I had a question, he was available to help me figure out how things worked. Now things are running smoothly without his assistance so I have ended the contract, but I would not hesitate to hire him again if needed. 🎯 𝐌𝐘 𝐌𝐈𝐒𝐒𝐈𝐎𝐍... 𝐀𝐍𝐃 𝐏𝐑𝐎𝐌𝐈𝐒𝐄 Be your silent efficiency partner. I empower businesses by maximizing ROI through streamlined CRM/Helpdesk systems. My methods deliver: ✔️ 𝑹𝒆𝒅𝒖𝒄𝒆𝒅 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒄𝒐𝒔𝒕: Save on manual tasks and unnecessary overhead. ✔️ 𝑬𝒏𝒉𝒂𝒏𝒄𝒆𝒅 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚: Free your team from repetitive work to focus on high-impact tasks. ✔️ 𝑰𝒎𝒑𝒓𝒐𝒗𝒆𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒂𝒕𝒊𝒔𝒇𝒂𝒄𝒕𝒊𝒐𝒏: Faster response times and smoother workflows mean happier clients. ✔️ 𝑫𝒂𝒕𝒂-𝒅𝒓𝒊𝒗𝒆𝒏 𝒐𝒑𝒕𝒊𝒎𝒊𝒛𝒂𝒕𝒊𝒐𝒏: Guaranteed measurable results, not just promises. ✔️ 𝑷𝒆𝒂𝒄𝒆 𝒐𝒇 𝒎𝒊𝒏𝒅: Focus on your business goals with the confidence that your operations are running smoothly and effectively behind the scenes. ✔️ 𝑬𝒎𝒑𝒐𝒘𝒆𝒓 𝒚𝒐𝒖𝒓 𝒕𝒆𝒂𝒎𝒔: Give your Support, Marketing, and Sales teams the tools and guidance they need to excel and consistently deliver their best. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or just a vague sense of what needs improvement, I'm here to guide you step-by-step towards streamlined workflows. 🎖️ My CRM/Helpdesk expertise covers: ► 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Streamline your support process with intuitive ticketing systems, automated workflows, and priority routing. ► 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build stronger customer relationships with personalized interactions, detailed customer profiles, and segmentation tools. ► 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Gain valuable insights into your customer data with comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 You're guaranteed to get unlimited support even after we close the project. It is paramount to me that you are comfortable with your system always! Let's connect for further discussions. I am just a message away! Cheers, Zafar
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Digital Marketing
    Marketing Automation
    Email Marketing
    Email Campaign Setup
    Email Automation
    Chatbot Development
    Helpdesk
    CRM Software
    Zapier
    Zoho CRM
    HubSpot
    Intercom
    Freshworks CRM
    Zendesk
  • $20 hourly
    Thank you for taking the time to review my profile. I am a results-oriented Customer Service Professional with a proven history of improving service quality, sales, and customer satisfaction. With extensive experience in managing customer support through various channels like email, phone, and live chat, I am well-versed in utilizing Live Chat software programs such as Volusion Chat, Zendesk, Intercomm, FreshDesk, and PureChat. I possess expertise not only in customer support but also in SEO and PPC ads. For about a decade, I have been collaborating with diverse e-commerce and B2B businesses, including Shopify stores, Digital Marketing Firms, Auto dealerships, Educational Sector, and Law Firms. As a reliable and trustworthy individual, I take initiative and responsibility for my work, which has led to successful long-term projects and satisfied clients for whom I have worked on a freelance basis. I prioritize organization and attention to detail to ensure that I provide the highest quality service to clients. Thank you for considering my application.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Ecommerce Order Fulfillment
    Dropshipping
    Shopify
    Customer Support
    Ticketing System
    Social Media Marketing
    Salesforce
    Online Chat Support
    Email Support
    Zendesk
  • $20 hourly
    Hi! I have been working as a Virtual Assistant and Customer Support for more than 6 years now enjoying the variety of tasks it brings each day. Client satisfaction is my ultimate goal by providing excellent and efficient service. I am hardworking and I love what I do! I have a proven record in delivering a quality service to customers. I am also a fast learner and I am very eager to learn new things and hone my skills. I am available for part-time and full-time contracts. I can definitely work anytime even on weekends or holidays.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Product Knowledge
    Email Support
    Online Chat Support
    Order Fulfillment
    Product Research
    Customer Service
    Administrative Support
    Customer Support
    Virtual Assistance
    Email Communication
    Product Listings
    Data Entry
  • $12 hourly
    My capabilities includes but not limited to: •Google Sheet and DOCs | Microsoft Office •CRMs | Zendesk | Freshdesk | Talkdesk •Shopify | Amazon | Dropshipping •Email Management and Phone Handling •Light Bookkeeping | Xero and Quickbooks learning •Appointment Setter | Data Entry | Admin Work •Social Media Management learning I have been in the Virtual world for 8 years. I am Customer Service & Relations professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Experienced in eCommerce, online store, and Amazon. In addition, I know how to handle Shopify store especially in dropshipping, answering customers' emails, chat and phone calls. Working in Customer Service Industry, I have developed strong problem-solving skills, ability to manage conflict and deal with demanding individuals and enhanced my communication skills. I also have a past experience as a virtual assistant and virtual bookkeeper. My experience in the virtual world has developed my knowledge in dealing with people in business worlds. I am trustworthy, ethical and discreet; committed to superior customer service, confident and poised in interactions with individuals at all levels. I am detail-oriented, resourceful in completing projects and able to multi-task effectively. I am expanding my skills to learning more on social media management. I’m excited to meet different people around the world to work and do business with. Thanks for visiting my profile! :)
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    Order Processing
    Order Tracking
    Order Fulfillment
    Customer Support Plugin
    Dropshipping
    Customer Service
  • $15 hourly
    German is the language I grew up with, however since I started travelling my English skills improved and in addition to that I became a big fan of that language. The decision to go to Portugal 2018 meant that I had to do the research for my study as well as the writing of my Bachelor Thesis in English. Through that experience I discovered that I really enjoy doing research as well as "playing" with the languages. In general I am a very curious person and always interested to learn and grow. In that sense I am super happy to offer my time to do research on certain topics in German and English including translation into the preferred language. My personal interest covers the following topics: Biochemistry, Philosophy, Psychology, Movement, Spirituality, Nature (especially the Ocean). I am constantly on a mission to merge those fields together towards a holistic approach to understand and regain health. To improve my understanding in those fields I joined a Yoga Teacher Training in India, the country where the philosophy comes from. Furthermore I joined a few courses on Biochemistry at the University in Kiel and visited congresses in Germany on healing. I am always happy about a new challanges and with that a possibility to grow so I am looking forward to the people I will meet and the opportunities I will receive while I am working with upwork.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Problem Solving
    Customer Service
    Microsoft Word
    Email Support
    Slack
    Yoga
    German to English Translation
    Communication Skills
    Microsoft Excel
    Inspirational Tone
    Mathematics
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