Hire the best Freshdesk specialists

Check out Freshdesk specialists with the skills you need for your next job.
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based on 702 client reviews
  • $40 hourly
    I am a Top-Rated software professional with 15+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you set up and customize your zendesk/Freshdesk instance and do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with a 100% Job Success Score (JSS) 🥇 I have more than 6000 hours of work experience on Upwork. 🥇 I have more than 15 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for over 100 clients. 🥇 I have gained experience setting up these softwares for many large companies and call centres with more than 100 agents and complex workflows. As a Zendesk Expert consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Zendesk
    Shopify Templates
    Email Marketing
    Shopify
  • $23 hourly
    I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next? Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
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    Customer Satisfaction
    Help Scout
    Email Support
    Zendesk
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
    Intercom
  • $18 hourly
    I'm a goal-driven and ardent professional with years of experience in sales management, customer support, and Marketing. having over 15 years experience in the field my responsibilities ranged from coordinating and handling the day to day operations of the sales dept as well as supervising a diverse team of agents. I am highly motivated and multifaceted, I believe true accomplishment comes from handling situations that aren't always foreseeable. Having to handle a myriad of complex customer queries and concerns daily has cultivated my appetite for solving issues. My core people skills have allowed me to be extremely versed in understanding the importance of providing high-quality service in the field of business and E-Commerce. I am extremely passionate about anything I do, and as such, I am always striving for the absolute best, I believe in exhausting all resources within reachable confines in getting not only the job done but also creating a quality takeaway experience for my customers/client. Working in the field of Customer Service, Sales & Marketing both online and face-to-face has provided me with the opportunity of performing several tasks including but not limited to: – Sales Executive (Leading prospecting & Closing) – Research online and data entry from different formats/websites and ensure accuracy on tasks given. – Responding to customer inquiries via email and chat services through Zendesk. – Identify customers’ needs and provide the first call and preferred contact resolution. – Using the requisite CRM systems and applications to respond to customers’ needs and admin payment tools along with customer login platforms to verify and validate customers' accounts. – Building successful relationships with members of the team. – Conducting and participating in meetings for up-skills training and meetings. – I currently possess an associate degree in Business Administration, with a major in Marketing – Sales & Marketing Management Responsibilities: Manage customer database, managed benefits, enrollment, procedures. Participated in Sales demo presentation, negotiations, responsible for the day to day operations of the Sales & Marketing dept. conducting coaching sessions for the team member, Providing training sessions for prospecting activities, receivables management by maintaining customer relationships, account management, Networking, Promotion planning, and Market research.
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    Light Project Management
    Inbound Inquiry
    Zendesk
    Email Support
    Sales Optimization
    Order Fulfillment
    Community Management
    Customer Support
    SaaS
    Chat & Messaging Software
    Technical Support
    Critical Thinking Skills
    Business with 10-99 Employees
  • $28 hourly
    In today's customer driven society, timely, proactive, friendly service is necessary to enhance growth within a business. Customer loyalty is positively impacted when you employ the most qualified representative to assist your valued customers. My long-term experience as a Customer Service Representative has taught me how exceed every customer's expectations with service that sells. I have extensive experience taking inbound calls, responding to emails, and assisting customers via live chat. I am comfortable performing any role. I am a fast learner and a self-starter. I have experience working with Zendesk, FreshDesk, Shopify, Excel, Citrix, LiveChat, LiveOps, and a host of internal databases. I am confident that I would be a great fit for the team. I look forward to discussing the position with you in detail in the near future. Best regards, Jazmin Williams
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    Customer Acquisition
    Email Communication
    Citrix
    Typing
    Technical Support
    Customer Service
    Chat & Messaging Software
    Online Chat Support
    Business with 1-9 Employees
    Zendesk
  • $11 hourly
    I am an efficient, self-motivated professional freelancer with over 12 years of extensive experience across various business sectors, ready to support your company. I possess high-level skills in Contact Center setup, Coaching, and Quality Assurance. Additionally, I am proficient in Data Management, including Data Analytics, Report Generation and Maintenance, G-suite usage, Productivity Reporting, and Performance Analysis. As a versatile Customer Service Professional, I have demonstrated experience in Operations Management, Project Management, and Client Interactions. My diverse background spans from startup environments to business turnarounds, where I have assisted business owners in resolving longstanding issues and creating solutions to enhance operational efficiency. I leverage expert analysis and insights to promote a partnership approach and team empowerment, driving organizational improvement and instilling best practices. Recently, I have expanded my expertise to the Real Estate industry, working as a Data Entry Virtual Assistant. In this role, I assist Realtors by accurately entering their data into the system, ensuring seamless operations. I am passionate about my work and consistently bring a "can do" attitude to every task.
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    Gorgias
    Customer Satisfaction
    Answered Ticket
    Customer Service
    Data Entry
    Microsoft Excel
    Technical Support
    Social Media Management
    Business with 1-9 Employees
    Zendesk
    HubSpot
  • $40 hourly
    I am a technical support specialist with 15+ years of experience in SaaS, IaaS, Desktop, Server, and Web app support. I have done Level 1, 2, and 3 support, support manager, customer success manager, technical onboarding, and other customer-oriented support work. My focus is customer-centric and leading by example. My main goals have always been to deliver exceptional technical assistance to customers, provide an enterprise customer experience to all customers, and reduce customer churn in the long term. I have led a 24x7 support team service (from zero to more than 14+ support engineers across the globe). Looking forward to the next opportunity to deliver a top-notch customer experience.
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    Slack
    Implementation
    Troubleshooting
    CRM Software
    Compliance
    Incident Management
    Customer Service
    Technical Support
    Technical Analysis
    Business Intelligence
    Technical Translation
    Technical Documentation
    Customer Support
    Zendesk
  • $19 hourly
    **About Me** Hi, I’m Mieke. Originally from the Netherlands, I have spent the last four years living and working abroad, fully immersed in an English-speaking environment. My professional journey reflects my enthusiasm for learning and achieving goals. **Professional Skills** I specialize in customer service for various e-commerce platforms and have hands-on experience with tools such as Shopify, Freshdesk, Monday, Gmail, and Slack. My passion lies in leveraging customer feedback to enhance the overall customer experience for your company. **Customer Service Specialist** For several e-commerce businesses, I have been managing customer service, ensuring satisfaction and loyalty. My focus is on understanding customer needs and delivering exceptional support. My Dutch and English is fluent. My German and Spanish is basic level and under development. **Hairdresser and Social Media Manager** With over 12 years in the hair industry, I honed my skills in customer service and client relations. Additionally, I managed the company’s blog and social media presence, writing articles on the latest trends and innovations. I also created and managed email marketing campaigns using MailChimp. **What I Offer** My background in both customer service and the hair industry equips me with a unique perspective on client relations and communication. I am adept at using digital tools to streamline processes and enhance the customer experience. **Let’s Connect** If you’re interested in learning more about how I can contribute to your company, please feel free to reach out. I look forward to connecting!
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    Customer Service
    Website Copywriting
    Customer Support
    Product Description
    Sales Writing
    Customer Satisfaction
    Product Marketing
    Translation
    WordPress e-Commerce
  • $30 hourly
    A Senior Technical Writer with over 10 years of international experience. Specializes in Software Documentation, User Manual, Online Help Systems, Knowledge Base, Mark Down Documentation, and Help Centers. - Proficient in Microsoft Office applications, Help & Manual 7 and Adobe Photoshop, Google Docs, Google Sheets and other documentation apps. - Expert in Knowledge Base/Help Center Management using Freshdesk, Zendesk, Notion, Intercom, HelpScout, GitBook, and WordPress.
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    Notion
    Software Documentation
    Technical Documentation Management
    Online Help
    User Guide Writing
    Zendesk
    Email Support
    Intercom
    User Manual
    FAQ
    Technical Documentation
    Procedure Development
    Technical Writing
    Instruction Manual
  • $30 hourly
    I'll take exceptional care of your valued customers, so you can focus on growing your business. My goal is simple: to attract and nurture loyal customers who will keep coming back and spread the word about your business. With extensive experience in customer management, I know that understanding and empathizing with customers is crucial but often overlooked. By anticipating their reactions at key moments and addressing any friction points, I can ensure a smoother, more satisfying experience for both your customers and your business. This is where I come in. I will align my goals with yours and make your priorities my own, fostering a partnership that supports and promotes your business growth. With a proven track record as a virtual assistant, customer support specialist, and manager, I bring a wide range of skills to the table: Key Strengths and Expertise: Customer Loyalty Building: Implementing strategies to enhance customer satisfaction and encourage repeat business. Emotional Intelligence: Understanding and anticipating customer emotions to improve interaction quality. Problem-Solving: Handling complex customer issues with ease, providing effective solutions. Operational Efficiency: Streamlining processes to improve the overall customer service experience and workflow. Communication: Ensuring clear and professional interaction with customers and team members across various platforms. Adaptability: Quickly learning and adapting to new tools and systems as needed. By bringing these skills and tools together, I’ll help create a seamless customer experience that reflects well on your brand and supports long-term growth. Let's work together to achieve your business goals and build a thriving, customer-focused enterprise. Software and Tools Proficiency: • Legal and Case Management • Filevine Law Case Software Customer Support Platforms: • Zendesk • Gorgias • Intercom • Freshdesk • Front E-commerce and Payment Solutions: • Shopify • Stripe • PayPal • Aliexpress Project Management and Collaboration: • Trello • Asana • Zoho Shipping and Logistics: • ShipStation • ShippingEasy • Office and Productivity Suites: MS Office: • Excel, Word, PowerPoint • GSuite: Docs, Sheets, Slides, Forms Social Media Management: • Instagram • WhatsApp • Facebook Communication and Live Chat: • Live Chat • WhatsApp • Printful • Gmail • Front VA Tasks: • order fulfillment: Oberlo and Dropified • email support: Helpscout, Zendesk, Gorgias • contacting and dealing with suppliers/agents • refunds • Stripe and PP disputes and chargebacks • updating inventory • order tracking and editing of orders • social media (Facebook and Instagram) moderator • creating and updating email templates or macros • creating SOPs or guidelines which serves as a knowledge base for the usual workaround I'm thrilled about the chance to work with you as a customer service rep or admin assistant! Feel free to reach out to me anytime—I can't wait to get started! 😊
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    Business with 10-99 Employees
    Social Customer Service
    Product Knowledge
    SaaS
    CRM Software
    Communication Etiquette
    Customer Service Training
    Leadership Skills
    Customer Satisfaction
    Technical Support
    Alternative Dispute Resolution
    US English Dialect
    Order Processing
    Tech & IT
    Order Fulfillment
  • $50 hourly
    I am a certified Freshdesk Product Expert who provides Freshdesk/Freshservice/Freshsales implementation services. Are you looking for a new CRM or helpdesk software for your sales/support team to set up from scratch? Are you already using one of the Freshworks products, but not sure if it was set up correctly and all the available features are utilized? Do you need someone to review your current Freshdesk system and improve your customer support? I will understand your business processes and daily workflow, analyze your current issues, and come up with a custom solution to meet your needs. Once you approve it, I will implement all the changes and test your account. If you and your agents are not sure how to use the new software, I’ll be glad to provide training. If you need the ongoing support of your account down the road, I will be there for you. My achievements: - Happy clients all over the world who have improved their business by using the Freshworks software that is well-tunned and meets their business requirements - Expert knowledge in process mapping, data integration, gap analysis, business requirement documentation, requirement facilitation. - Collaborative team player with strong communication skills, strategic planning, problem solving skills and the ability to work in a fast paced environment, fast-learner and good adaptability to new changes. - Excellent interpersonal and communication skills. - Capable of multi-tasking and working under pressure to meet tight deadlines. SKILLS • Software Requirements, Release Notes, Use Cases, User Manuals, Tutorial Videos, Manual Testing, Test Cases • Freshdesk, Balsamiq Wireframes, Visio, SQL, JIRA, Confluence, Active Reports, Active Query Builder, Camtasio Studio, Filezilla, MS Office (Word, Excel, Outlook), Tableau. LANGUAGES English – fluent Russian – native or bilingual Ukrainian - native or bilingual German – pre-intermediate
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Freshworks CRM
    Google Docs
    CRM Software
    Customer Support
    Zapier
    Ticketing System
    Helpdesk
    Customer Relationship Management
  • $12 hourly
    I have done bachelors in Computer Science, and have been a customer support and technical support expert for more than Seven years now. I have worked as a customer service for many tech startup companies and also for many eCommerce stores. Also, I specialize in delivering exceptional technical documentation and content development services tailored for SaaS, B2B industries, and many more. ✅ Recognized as a 🏆 Top Rated Plus 🏆 Tech Customer Support by Upwork (Top 1.5%) ✅ 90% of clients recommend working with me, attesting to my expertise ✅ Fluent English communication verified ✅ Maintained a 99% Job Success rate, reflecting client satisfaction ✅ Secured 75% long-term repeat clients, demonstrating trust and reliability I have a hands-on experience with Zendesk, Shopify, Gorgias, Freshdesk, Intercom, Azure, DropShipping, Etsy, Magento, Salesforce, Zoho, WordPress, GHL, HubSpot, Zapeir, Jira, Microsoft 365, ClickUp, Teams, Asana, Make, and Discord. I have worked on many projects as an IT specialist and I have great tech analyst experience. I have done technical writing and created FAQs for many Saas-based startup companies & have setup Zendesk and Freshwork for them too. I have handled many eCommerce projects as a customer support representative for many stores where my duties included order fulfillment, product handling, order tracking, inventory management, refunds/chargebacks communicating with customers and vendors, and administrative work. I have also worked as a billing specialist/dispute manager for many startup companies - I am VERY familiar with Stripe, Paypal, PaykickStart, Paywhirl, Thrivecart, and many other payment platforms. I know how to deal with chargeback cases and create the Faqs/policies for that - also familiar with creating custom invoices, dealing with VAT/taxes cases, subscription issues, and refund-related queries. I have great customer service experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies such as Hackerrank, LastPass, Tumbler, Classtag, Imaginlerning, and more - also, as an email and chat support for a UK-based company. I worked as a Technical Email Support for AT&T Inc. in 2018. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Microsoft Office
    Ticketing System
    End User Technical Support
    Customer Onboarding
    Shopify
    Customer Support
    Intercom
    Online Chat Support
    WordPress
    Blockchain, NFT & Cryptocurrency
    Zendesk
    Tech & IT
    Customer Service
    Technical Support
  • $17 hourly
    I am passionate about providing exceptional customer service and thrive in tech-oriented environments like SaaS, digital automation, fintech, and eCommerce. I strive to accurately address the root cause of customer issues, preventing the need for customers to repeatedly come back over and over again with the same or related problems. Being able to understand what customers are trying to achieve, uncovering the puzzles hindering them from reaching their end goal, and pointing them in the right direction until what once seemed like a puzzle to them becomes an 'aha! ' moment for them - That is pure joy to me! Whether it's through creating engaging and instructive videos using Loom/Vidyard/zoom or concise and compelling user guides to answer customers' questions or handling email communications efficiently using Zendesk, Freshdesk, Reamaze, Keap etc, or collaborating, organizing, and managing tasks through tools like Google Workspace, Notion, Asana, Slack, as well as leveraging AI tools to enhance productivity, I do whatever it takes to ensure the customer's issue is adequately resolved. My curiosity for learning, the tendency to ask questions, a sharp eye for details, and the urge to supersede customer expectations, have consistently empowered me to deliver the required results in the projects I've undertaken. So if you require assistance with any of the following tasks, do not hesitate to reach out to me. I will be delighted to provide my expertise. 🌐 Answering your customers' questions using chat, email, and Loom recordings. 📝 Educating the customers about your product and setting them up for success 🔎 Analysing, prioritizing, and reporting incoming product feature requests 🔬 User Research, Fact-finding & checking, Root cause analysis 🫂 Tactfully de-escalating tense moments with difficult customers 💰 Resolving warranty claims and dispute handling. 👨‍💻 Webinar Management (adherence to established webinar session rules and guidelines, scheduling sessions, providing technical assistance to participants, configuring webinar software settings, troubleshooting issues during sessions, breakout rooms, verifying participant identities, managing time, moderating participant interactions, documenting incidents or breaches of session protocols, etc) 🛒 Managing eCommerce inventory inquiries, product availability, and providing relevant updates to customers. 🗄️ Maintaining detailed records of customer interactions and transactions via Zendesk, Reamaze, Freshdesk, Insightly, and similar software. 📚 Product messaging (crafting FAQs, Knowledgebase Articles & tutorial explainer videos), optimizing your landing pages and Email copies for conversion 🕳️🔽 Building CRM funnels, process workflows, automation, response templates & canned messages 📝 Content ideation & development ₿ Cryptocurrency, Blockchain Transactions Analysis & Reporting 🔧🌐 Customizing WordPress website theme for conversion ⚙ Manual app/software testing, reproducing bugs 📱💬🔵 Social media content management 📊 Data Entry, Categorization, Cleaning, and Sorting. Just reach out to me and I will assist you with any of those responsibilities, so you can dedicate your valuable time to other critical aspects of your project. 🤝
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    WordPress
    Online Chat Support
    In-App Support
    Email Support
    FAQs Compilation
    Cryptocurrency
    Technical Support
    Customer Support
    Product Support
    Ticketing System
    Customer Service
    Blockchain
    Troubleshooting
    Critical Thinking Skills
    Online Research
  • $35 hourly
    With a decade under my belt in Email, Chat, and Phone Customer Support across platforms like Amazon and eBay, I've honed my problem-solving, communication, and decision-making abilities to a fine edge. While I independently handle CS Support, I also boast extensive experience as a Customer Service Manager. In this capacity, I've led proficient teams, overseen the intricacies of the CS Department from task allocation to staff recruitment and terminations, and designed evaluative tests for potential hires in specific CS roles. A distinguishing feature of my skill set is my multilingual expertise. While I communicate fluently in English, I'm also adept in French and Italian. Romanian and Russian come naturally to me, being my native tongues. I am well-versed with a variety of Help Desk Software, Project Management tools, Collaboration platforms, and Magento administration. Moreover, I am adept at using Microsoft Word, Excel, and Google Drive for report generation and project management. My unwavering dedication to customer service and knack for fostering robust relationships enable me to address intricate challenges and solidify customer trust.
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    US English Dialect
    Data Entry
    Technical Support
    Google Docs
    Customer Service
    Helpdesk
    Online Chat Support
    Zendesk
    Business with 10-99 Employees
    Microsoft Excel
    Business with 1-9 Employees
    Microsoft Word
  • $10 hourly
    Hi/Hello, I'm Jose Alexis Solis, and I am your Customer Service Specialist/Technical Support Specialist What I can do for you: **Provides excellent customer service and world-class experience. **Works with quality and finishes the job promptly. **Always focus and understand what customer/client wants and needs. ** Goal-oriented, determined, and has a strong work ethic. **Team player. I like to learn and share my knowledge with my colleagues. Skills: Dropshipping Order management Order processing MS Office(Basic upto Intermediate) Empathetic Patience Critical thinking Customer service Technical support Ability to Use Positive Language Willingness to Improve High Technical Support Background Google technical support AT&T technical support and expert Samsung mobile technical support and expert Epson technical support Zendesk Customer advocate specialist
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    Data Entry
    Product Knowledge
    Order Management
    Tagalog to English Translation
    Project Management
    Customer Support
    Customer Service
    Online Chat Support
    Email Support
    Order Processing
    Order Tracking
    Phone Support
    Zendesk
    Dropshipping
  • $20 hourly
    🌟 Perfect 5-star feedback on all projects 💯 Impeccable Job Success Score 🏆 Expert: 💬 Chat | 📧 Email | 📞 Phone I don't promise great results – I deliver them. 😎 Listen to my previous clients 👇👇👇 "𝘼𝙙𝙧𝙞𝙖𝙣𝙚 𝙞𝙨 𝙖𝙣 𝙚𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙩 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙤𝙧 𝙖𝙣𝙙 𝙞𝙨 𝙖𝙢𝙖𝙯𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨. 𝙃𝙚 𝙜𝙤𝙚𝙨 𝙖𝙗𝙤𝙫𝙚 𝙖𝙣𝙙 𝙗𝙚𝙮𝙤𝙣𝙙 𝙖𝙣𝙙 𝙘𝙡𝙚𝙖𝙧𝙡𝙮 𝙤𝙪𝙩𝙡𝙞𝙣𝙚𝙨 𝙖𝙣𝙮 𝙖𝙘𝙩𝙞𝙤𝙣 𝙩𝙝𝙖𝙩 𝙣𝙚𝙚𝙙𝙨 𝙩𝙤 𝙗𝙚 𝙩𝙖𝙠𝙚𝙣." "𝙄𝙣 𝙖𝙣 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮 𝙩𝙝𝙖𝙩 𝙬𝙖𝙨 𝙖𝙡𝙬𝙖𝙮𝙨 𝙚𝙫𝙤𝙡𝙫𝙞𝙣𝙜 𝙖𝙣𝙙 𝙘𝙝𝙖𝙣𝙜𝙞𝙣𝙜, 𝙥𝙞𝙫𝙤𝙩𝙞𝙣𝙜 𝙞𝙨 𝙨𝙤 𝙞𝙢𝙥𝙤𝙧𝙩𝙖𝙣𝙩. 𝘼𝙙𝙧𝙞𝙖𝙣𝙚 𝙞𝙨 𝙖 𝙗𝙧𝙚𝙖𝙩𝙝 𝙤𝙛 𝙛𝙧𝙚𝙨𝙝 𝙖𝙞𝙧 𝙖𝙣𝙙 𝙥𝙞𝙫𝙤𝙩𝙨 𝙦𝙪𝙞𝙘𝙠𝙡𝙮 𝙞𝙣𝙩𝙤 𝙣𝙚𝙬 𝙩𝙖𝙨𝙠𝙨 𝙖𝙣𝙙 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨." "𝙒𝙝𝙚𝙩𝙝𝙚𝙧 𝙛𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙞𝙣𝙜 𝙤𝙧 𝙛𝙪𝙡𝙡 𝙩𝙞𝙢𝙚, 𝘼𝙙𝙧𝙞𝙖𝙣𝙚 𝙞𝙨 𝙖𝙣 𝙖𝙢𝙖𝙯𝙞𝙣𝙜 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚! 𝘼𝙣𝙮 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙞𝙨 𝙗𝙚𝙩𝙩𝙚𝙧 𝙬𝙞𝙩𝙝 𝙝𝙞𝙢 𝙩𝙝𝙚𝙧𝙚!" Here's a summary of what clients usually book me for 👇👇👇 🔥 Sales 🔥 Virtual Assistance 🔥 Customer Service 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting Sounds like 𝙩𝙝𝙚 𝙊𝙉𝙀 you need to elevate your business. ✅ If you think we're a good fit... 💬 Drop a message and let me know... 📞 What time works best for you so we can discuss it over the phone? ⚙ By the way, these are some of the tools, applications, and websites I use: ▪ Freshdesk ▪ Freshcaller • Gorgias ▪ Zendesk ▪ Shopify ▪ Salesforce ▪ Hubspot ▪ Live Agent ▪ Microsoft Office (Word & Excel) ▪ Slack ▪ Discord ▪ Facebook, IG, and Youtube ▪ MS Outlook ▪ Google Drive ▪ eCommerce tools ▪ Notion • ClickUp ▪ Opencart My expertise in chat, email, and phone support ensures your customers receive the best assistance, boosting loyalty and word-of-mouth referrals for your business. I understand that every business is unique, and I tailor my approach to meet your specific needs, ensuring a personalized and effective customer service strategy. P.S I'm not just a service provider – 𝙄'𝙢 𝙖 𝙥𝙖𝙧𝙩𝙣𝙚𝙧 𝙞𝙣𝙫𝙚𝙨𝙩𝙚𝙙 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨. 🤝
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Administrative Support
    Gorgias
    Ecommerce
    Virtual Assistance
    Shopify
    Customer Experience
    Customer Satisfaction
    Email Communication
    Email
    Customer Service
    Customer Support
    Zendesk
    Online Chat Support
    Email Support
    English
  • $15 hourly
    Customer Service Asset Hello! My name is Andre, and I am excited to be considered as a new addition to your team. With over a year of experience in the human resources industry and over 10 years of customer service and supervisory experience, I have developed a strong foundation of skills and knowledge to excel in this role. In my previous roles, I have learned how to effectively source and evaluate candidates, as well as manage them to provide the best quality for our employees. I have also developed excellent communication skills and the ability to effectively communicate with clients and candidates over the phone, through chat, email, and SaaS support. My priority is always ensuring client satisfaction and efficiently resolving any issues that may arise. In addition to my strong interpersonal skills, I also have a knack for building relationships with candidates and providing excellent administrative assistance. I have received formal training in HR processes and systems, as well as customer service, and have experience using tools such as Zendesk, Freshdesk, Shopify, Asana, Stripe, PayPal, Slack, and the Microsoft Office suite. If you are looking for someone who is dedicated to delivering exceptional customer service and has the skills and experience to thrive in the role of a human resource, I believe I am the perfect fit for your team. Thank you for considering my application. HR Specialist As a skilled HR professional and customer service specialist, I am confident that I can bring value to your team. My extensive experience in the field includes excellent communication skills, proficiency with MS Office suite and other software tools, strong management and interview experience, and the ability to provide technical support. In addition, I have a track record of working with financial services and handling confidential information responsibly. In the past, I have worked for several US-based, English-speaking companies, including Spytech, Traded, Credit Glory, and AT&T. I have experience helping clients complete loan application forms, contacting references, conducting employment and rental verification checks, and updating client information as needed. I am willing to undergo a background check as required for this role. I look forward to the opportunity to join your team and contribute to the success of your organization. Please do not hesitate to contact me to discuss this opportunity further.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Time Management
    Data Analysis
    Database Query
    Google Docs
    Database Management
    Microsoft Excel
    SQL
    Scratch
    Front
    Administrative Support
    Zendesk
    Smartsheet
    Employee Onboarding
    Customer Support
    Microsoft Office
  • $12 hourly
    "I'm delighted to provide a glowing recommendation for Humza, our exceptional Customer Success Agent. Right from the start, Humza showcased an incredible ability to address client concerns effectively. In just one week, he was independently handling client inquiries with finesse, even after a brief training period. Humza's communication skills are second to none. His clear and concise explanations put clients at ease, fostering a sense of trust and understanding. He's a true team player, always willing to collaborate and support his colleagues, contributing to a positive and harmonious work environment. What truly sets Humza apart is his dedication to exceptional customer service. His unwavering commitment to client satisfaction is evident in every interaction, making a lasting impact. In short, Humza is the epitome of a top-tier Customer Success Agent. His remarkable skills, combined with his pleasant personality, make him an asset to any team. Without a doubt, I highly recommend Humza for his outstanding contributions." Experienced professional with a strong business focus, providing support and operations management in the tech and other sectors for more than a decade. With extensive expertise in customer success management and overall business operations handling, I am dedicated to nurturing client relationships, driving revenue through new accounts, and delivering impactful presentations to prospects. I take a professional approach towards all aspects of customer care products, ensuring high-quality service and effective case management that will exceed your expectations. I possess expertise in customer service, particularly in enhancing the efficiency of the customer service department and ensuring an outstanding customer experience. Additionally, within the marketing realm, I have successfully overseen a wide array of social media platforms including Instagram, Twitter, Facebook, LinkedIn, and TikTok. Furthermore, I have effectively managed blogs and websites while also running impactful marketing email campaigns.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Client Management
    Customer Feedback Documentation
    Digital Project Management
    Operations Management Software
    Customer Onboarding
    Executive Support
    Virtual Assistance
    Communication Etiquette
    Customer Satisfaction
    Salesforce Service Cloud
    Email Support
    Online Chat Support
    Zendesk
    Customer Service
  • $15 hourly
    As a Marketing Automation Specialist, I excel in creating efficient, results-driven systems that streamline your marketing efforts. With extensive experience in setting up complex marketing automations, I ensure your campaigns run smoothly and effectively. From designing trigger-based workflows and automated campaigns to managing regular email sequences and repetitive tasks, I help businesses connect with their audience at the right time with the right message. My key skills include: Setting up sophisticated marketing automations to optimize campaign performance. Designing and implementing trigger-based workflows that drive engagement and conversions. Crafting regular email sequences and managing repetitive tasks to maintain consistent communication with your audience. Integrating and setting up CRM systems and ticketing platforms to improve customer support and sales processes. Building high-converting landing pages that capture leads and enhance online presence. I am also HubSpot certified in several key areas, including: Content Marketing Digital Marketing Email Marketing HubSpot Marketing Inbound Marketing Inbound Social Media HubSpot Reporting These certifications reflect my deep understanding of marketing best practices and my commitment to staying current with industry trends. In addition to marketing automation, I specialize in setting up and managing CRM systems, including ticketing platforms, to ensure your customer interactions are seamless and organized. My expertise in building landing pages ensures that your online presence is both effective and engaging, driving traffic and capturing valuable leads. Let’s work together to automate your marketing processes, optimize your CRM system, and build landing pages that convert!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Support
    Zoho CRM
    Marketo
    Web Hosting
    Web Host Manager
    Technical Support
    Zendesk
    Email Support
    Webinar
    cPanel
    Online Chat Support
    Project Management
    Salesforce
  • $15 hourly
    Giovanni Porter is a leader who thrives on creating new and meaningful interactions daily. He completed his tertiary studies at the Montego Bay Community College in 2012. Since then, Giovanni has been working ardently in customer-centric organizations. He has over ten (10) years of experience in the customer service and sales environments combined, including more than two years of experience in door-door sales and other Managerial roles. "My gratification is generated from the responses of satisfied customers. In other words, I love what I do! I believe that the success of an organization is directly proportional to how they treat their customers." His experiences have also taught him how to deal with customers to prevent and defuse arguments and other negative behaviors. He also knows that employees that are treated well treat customers even better. He is an effective communicator with a drive for success.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gmail
    BPO Call Center
    VoIP
    Customer Support
    B2C Marketing
    B2B Marketing
    Intercom
    Online Chat Support
    Customer Service
    Sales
    Zendesk
    HubSpot
  • $15 hourly
    German is the language I grew up with, however since I started travelling my English skills improved and in addition to that I became a big fan of that language. The decision to go to Portugal 2018 meant that I had to do the research for my study as well as the writing of my Bachelor Thesis in English. Through that experience I discovered that I really enjoy doing research as well as "playing" with the languages. In general I am a very curious person and always interested to learn and grow. In that sense I am super happy to offer my time to do research on certain topics in German and English including translation into the preferred language. My personal interest covers the following topics: Biochemistry, Philosophy, Psychology, Movement, Spirituality, Nature (especially the Ocean). I am constantly on a mission to merge those fields together towards a holistic approach to understand and regain health. To improve my understanding in those fields I joined a Yoga Teacher Training in India, the country where the philosophy comes from. Furthermore I joined a few courses on Biochemistry at the University in Kiel and visited congresses in Germany on healing. I am always happy about a new challanges and with that a possibility to grow so I am looking forward to the people I will meet and the opportunities I will receive while I am working with upwork.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Problem Solving
    Customer Service
    Microsoft Word
    Email Support
    Slack
    Yoga
    German to English Translation
    Communication Skills
    Microsoft Excel
    Inspirational Tone
    Mathematics
  • $10 hourly
    With close to 12 years of dedicated Customer and Technical service experience, I have honed a skill set that places customer satisfaction at the forefront. My approach revolves around actively listening to customer needs, swiftly resolving issues with a friendly demeanor, and offering precise information grounded in product knowledge and company policies. Adapting to diverse communication styles comes naturally to me, allowing me to maintain a professional and empathetic interaction with every customer. I take pride in my ability to handle product queries, order status checks, inbound inquiries, chat and technical support, order processing, email assistance, order fulfillment, and live chat and phone support. Proficient in platforms like Slack, Shopify, Gorgias, Helpscout, Helpdesk, Gmail, and Salesforce, RingCentral, Freshdesk, I possess fluent English skills both in speech and writing. My strengths lie in effective time management and the strategic prioritization of tasks to ensure seamless service delivery. Customer satisfaction isn't just a part of my job—it's my passion. Witnessing a happy customer fills me with joy, motivating me to continually strive for excellence in every interaction.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Shopify
    Product Knowledge
    Technical Support
    Sales
    Phone Communication
    Salesforce
    Customer Service
    Administrative Support
    Order Tracking
    Order Processing
    Email Support
    Inbound Inquiry
    Online Chat Support
  • $12 hourly
    My capabilities includes but not limited to: •Google Sheet and DOCs | Microsoft Office •CRMs | Zendesk | Freshdesk | Talkdesk •Shopify | Amazon | Dropshipping •Email Management and Phone Handling •Light Bookkeeping | Xero and Quickbooks learning •Appointment Setter | Data Entry | Admin Work •Social Media Management learning I have been in the Virtual world for 8 years. I am Customer Service & Relations professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Experienced in eCommerce, online store, and Amazon. In addition, I know how to handle Shopify store especially in dropshipping, answering customers' emails, chat and phone calls. Working in Customer Service Industry, I have developed strong problem-solving skills, ability to manage conflict and deal with demanding individuals and enhanced my communication skills. I also have a past experience as a virtual assistant and virtual bookkeeper. My experience in the virtual world has developed my knowledge in dealing with people in business worlds. I am trustworthy, ethical and discreet; committed to superior customer service, confident and poised in interactions with individuals at all levels. I am detail-oriented, resourceful in completing projects and able to multi-task effectively. I am expanding my skills to learning more on social media management. I’m excited to meet different people around the world to work and do business with. Thanks for visiting my profile! :)
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Online Chat Support
    Order Processing
    Order Tracking
    Order Fulfillment
    Customer Support Plugin
    Dropshipping
    Customer Service
  • $11 hourly
    📌 Extensive Experience: ✓ Accumulated 12+ years of hands-on experience in customer service, logistics management, product sourcing, and recruitment, progressing from support roles to managerial positions. ✓ Developed a diverse skill set encompassing Project Management, HR, Recruitment, and specialized knowledge in platforms like Shopify, WooCommerce, Amazon, Etsy, Bol.com, and a lot more. 📌 Management Experience ✓ Well experience Support Manager / Operations Manager / Recruitment Manager and Project Manager ✓ Payroll Management ✓ SOP writing for the Customer Service Department 📌 Tech Savvy ✓ Shopify Theme Management ✓ Product Uploader from A-Z ✓ Email Client Setups like Gorgias, Zendesk, and Freshdesk 📌 Exceptional Customer Interaction Skills: ✓ Proficiently managed customer inquiries, complaints, and requests across various channels including Phone, Email, and Live Chat. ✓ Held multifaceted roles such as Technical Support Representative, Sales Agent, Customer Service Representative/Team Leader/Manager showcasing adaptability and versatility. ✓ Dispute Specialist handling all chargebacks related to Shopify, Stripe, Paypal, Klarna, Clearpay, Ebanx, Mollie and Afterpay. ✓ Trustpilot review management and increasing 5-star reviews. 📌 Professional Attributes: ✓ Known for being trustworthy, collaborative, diligent, punctual, and possessing acute attention to detail. 📌 Tool Proficiency: ✓ Proficient in a wide array of tools and platforms including Gorgias, Freshdesk, Intercom, Zendesk, Asana, Trello, Aircall, Shipstation, Monday.com, ERP tools, Jira, Salesforce, and a lot more, ensuring seamless operations and efficient customer support. 📌 Value Proposition: ✓ Offer expertise in optimizing customer experiences through tailored solutions and efficient issue resolution, contributing to increased customer satisfaction and retention rates. ✓ Bring a proactive approach to problem-solving, swiftly adapting to dynamic environments and resolving issues with finesse. 📌 Ready to Drive Success: ✓ Eager to leverage extensive experience and enthusiasm to drive organizational success, contributing significantly to both individual and team objectives.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Customer Retention
    Customer Service
    Technical Support
    SaaS
    LastPass
    Customer Support
    Communications
    Staff Recruitment & Management
    Human Resource Management
    Email Communication
    Data Entry
  • $15 hourly
    🏆 𝐔𝐩𝐰𝐨𝐫𝐤 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 🎖️ 𝘌𝘭𝘦𝘷𝘢𝘵𝘪𝘯𝘨 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘧𝘰𝘳 𝘢𝘭𝘮𝘰𝘴𝘵 10+ 𝘠𝘦𝘢𝘳𝘴 🛒 𝘚𝘩𝘰𝘱𝘪𝘧𝘺 𝘗𝘳𝘰, 𝘡𝘦𝘯𝘥𝘦𝘴𝘬 & 𝘎𝘰𝘳𝘨𝘪𝘢𝘴 𝘈𝘥𝘮𝘪𝘯 𝘢𝘵 𝘺𝘰𝘶𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 🥇 𝘌𝘹𝘱𝘦𝘳𝘵 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘊𝘢𝘳𝘦 𝘚𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘴𝘵: 𝘠𝘰𝘶𝘳 𝘛𝘳𝘶𝘴𝘵𝘦𝘥 𝘎𝘶𝘪𝘥𝘦 𝐑𝐞𝐚𝐝𝐲 𝐟𝐨𝐫 𝐬𝐞𝐫𝐢𝐨𝐮𝐬𝐥𝐲 𝐚𝐰𝐞𝐬𝐨𝐦𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞? Here's what I can offer: 👩‍💻 𝐔𝐧𝐩𝐚𝐫𝐚𝐥𝐥𝐞𝐥𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: I provide comprehensive assistance through various channels including live chat, email, and phone. From inquiries to technical support, order status to refunds, returns to exchange products, and shipping timeframes to any other concerns, I've got you covered. 🎯 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐂𝐡𝐚𝐦𝐩𝐢𝐨𝐧: I excel at resolving Stripe disputes and chargebacks swiftly and effectively, ensuring your business is protected from any unnecessary setbacks. 🛍️ 𝐌𝐚𝐬𝐭𝐞𝐫𝐟𝐮𝐥 𝐒𝐭𝐨𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Leave the hassle of following up with suppliers, managing refunds, reshipments, and replacements to me. I'll take care of it all, allowing you to focus on growing your business. 🌐 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐞𝐬𝐭𝐫𝐨: I'll expertly handle your social media management on platforms like Facebook, Instagram, and TikTok. From engaging postings to timely replies to inbox messages and comments, your brand will thrive under my strategic guidance. 📦 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐎𝐫𝐝𝐞𝐫 𝐅𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭: With expertise in Deliverr and Amazon Seller Central, I guarantee flawless order fulfillment, ensuring your customers receive their products promptly and with utmost satisfaction. 📸 𝐂𝐚𝐩𝐭𝐢𝐯𝐚𝐭𝐢𝐧𝐠 𝐈𝐦𝐚𝐠𝐞 𝐄𝐝𝐢𝐭𝐢𝐧𝐠: I possess the skills to perform minor touch-ups using Canva, ensuring your product images stand out and captivate your audience. 🛠️ 𝐓𝐞𝐜𝐡-𝐒𝐚𝐯𝐯𝐲 𝐕𝐢𝐫𝐭𝐮𝐨𝐬𝐨: Proficient in Gorgias, Zendesk, Shopify, Dropbox, Google Suite, Word, Excel, Asana, Amazon Seller Central, Chatgpt, Meta Business Suite, Klaviyo, Plainly, Pinterest, Hyros, Kajabi, Outlook, Stripe, Meta, Lead Sniper, and Slack, I possess the tools to streamline your operations and enhance your productivity. 𝐈𝐧 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧 𝐭𝐨 𝐭𝐡𝐞𝐬𝐞 𝐞𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬, 𝐡𝐞𝐫𝐞 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐡𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐞𝐝 𝐬𝐤𝐢𝐥𝐥𝐬 𝐭𝐡𝐚𝐭 𝐝𝐞𝐟𝐢𝐧𝐞 𝐦𝐲 𝐰𝐨𝐫𝐤 𝐞𝐭𝐡𝐢𝐜: ✨ Impeccable attention to detail that guarantees perfection. ✨ Infectiously positive attitude that uplifts your team and clients. ✨ Highly organized approach that ensures efficient task management. ✨ Adaptable team player capable of working independently or collaboratively. ✨ Quick learner who easily follows instructions and identifies problems and solutions. ✨ Proactive self-starter who takes ownership of work without constant supervision. ✨ Exceptional listening and communication skills that foster strong client relationships. ✨ Reliable, flexible, loyal, hardworking, dedicated, honest, patient, and trustworthy. ✨Punctual and committed, I am always present and ready to work without any absences. 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐬𝐨𝐦𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐭𝐚𝐬𝐤𝐬 𝐈 𝐞𝐱𝐜𝐞𝐥 𝐚𝐭: ➤ Customer Service - Email, Chat, and Phone Support ➤ Virtual Assistant Services ➤ Social Media Platform Management and Engagement ➤ Administrative Tasks ➤ Online Research ➤ Data Entry ➤ Order Fulfillment ➤ Lead Generation ➤ Canva ➤Countering disputes/chargebacks 𝐓𝐨 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡 𝐭𝐡𝐞𝐬𝐞 𝐭𝐚𝐬𝐤𝐬, 𝐈'𝐦 𝐰𝐞𝐥𝐥-𝐯𝐞𝐫𝐬𝐞𝐝 𝐢𝐧 𝐮𝐭𝐢𝐥𝐢𝐳𝐢𝐧𝐠 𝐚 𝐰𝐢𝐝𝐞 𝐫𝐚𝐧𝐠𝐞 𝐨𝐟 𝐭𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬, 𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐛𝐮𝐭 𝐧𝐨𝐭 𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐭𝐨: 📍Gorgias 📍Shopify 📍Amazon Seller Central 📍Asana 📍Slack 📍Canva 📍 Google Suite 📍 Skype 📍 Microsoft Word, Excel, Outlook, etc. 📍Google Docs, Spreadsheets 📍 Shopee 📍Lazada 📍 Kajabi 📍 Hyros 📍 Stripe 📍 Lead Sniper 📍Shipstation 📍Australian Post 📍Pinterest 📍Planoly 📍 Zoom 📍Stripe 📍 Lead Sniper 📍Meta Business Suite 📍Judge.me 📍Zendesk 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐬𝐚𝐯𝐞 𝐭𝐢𝐦𝐞 𝐚𝐧𝐝 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐝𝐨𝐧𝐞 𝐛𝐲 𝐭𝐚𝐤𝐢𝐧𝐠 𝐜𝐚𝐫𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐭𝐚𝐬𝐤𝐬. 𝐋𝐞𝐭'𝐬 𝐝𝐢𝐬𝐜𝐮𝐬𝐬 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐮𝐧𝐰𝐚𝐯𝐞𝐫𝐢𝐧𝐠 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. 𝐆𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐭𝐨𝐝𝐚𝐲! 💌
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Answered Ticket
    Order Tracking
    Helpdesk
    Customer Experience
    Communication Etiquette
    Zendesk
    Shopify
    Gorgias
    Online Chat Support
    Administrative Support
    Email Support
    Customer Service
    Customer Support
    CRM Software
    Email Communication
  • $10 hourly
    Hi to my future clients! I'm on the level of mastering my skills in email management and customer service. I'm not new to data entry since I do it mostly from my previous jobs. E-commerce is the field where I have been investing my resources in developing my skills for my clients. I value quality in each task I have on hand. I hope we could work together in the future. Cheers!
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Product Knowledge
    Customer Support
    Email Support
    Canva
    Customer Service
    AnyDesk Software
    WooCommerce
    Administrative Support
    Google Forms
    Shopify
    Email Communication
    Google Docs
  • $10 hourly
    Hi, my name is Travis, and I'm new here on Upwork.com I am a professional freelance customer service agent who specializes in E-commerce. I have worked for several large E-commerce businesses such as Supreme, Rock-Auto.com, Jefreestarcosmetics.com, and OpenUmbrella INC. I have also worked for several smaller stores utilizing the Shopify platform. I specialize in customer satisfaction and customer retention, and I have thousands of hours of experience working with Shopify, Amazon, and Ebay.
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Gorgias
    Customer Service
    Order Processing
    Fashion & Beauty
    Online Chat Support
    Email Support
    Zendesk
  • $18 hourly
    🌐 Professional Webhosting Consultant Hello! 👋 I'm a driven and passionate Webhosting Consultant with 16 years of experience in customer support and technical assistance. I specialize in web hosting support with over 8 years experience. I thrive in team environments and have built a solid reputation for assessing business needs, developing cost-saving solutions, and driving customer satisfaction. My people-oriented approach and dedication to teamwork make me an asset to any project. 🤝 What I Can Do For You: 🛠️ DNS Troubleshooting & Configuration: Expert in handling DNS settings (A, CNAME, MX, SPF, etc.) and resolving DNS issues. 💾 Database & File Management: Skilled in managing databases, file systems, FTP, SSH access, and shared hosting configurations. 📧 Webmail & SSL Setup: Proficient in webmail configuration, access retrieval, and SSL installation for secure connections. 💻 Server Configuration: Experienced in setting up and configuring VPS, hosting with cPanel/Linux, and Plesk/Windows environments. 🌐 Website Support: Able to troubleshoot various website issues, assist with backup and restore processes, and handle website migrations. 🚀 Advanced Skills: Proficient with NGINX and OpenLiteSpeed (OLS) servers. Additional Expertise: 📦 Logistics & E-commerce: Over 2 years of experience in logistics and e-commerce, focusing on onboarding and marketplace setups like Amazon, eBay, Shopify, Walmart, and more. I look forward to helping you solve your web hosting challenges and improve your business operations. Let's connect and make your projects a success! 💪
    vsuc_fltilesrefresh_TrophyIcon Freshdesk
    Order Management
    Database Management
    Supply Chain & Logistics
    Migration
    Online Chat Support
    WordPress
    Ecommerce Order Fulfillment
    Technical Support
    NGINX
    Logistics Management
    Ecommerce Store Setup
    Email Support
    Web Hosting
    cPanel
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