Hire the Best Freshdesk Specialists

As a skilled professional with more than 5 years, in the customer service in foreign languages, I feel confident of my ability to exceed the expectations of the client. My background in successfully performing in customer service in divers’ languages such as French that is my main language, also English and Spanish. Ensuring the utmost accuracy and reliability to enable maximum understanding and clarity.

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

Every lead that goes unanswered, every customer inquiry that slips through the cracks, and every missed follow-up is a potential loss in revenue. I help SaaS companies, tech startups, and B2B organizations build support systems that improve customer experience, strengthen retention, and protect revenue opportunities. While many Customer Support Specialists focus solely on resolving tickets, I focus on the entire customer journey—from first contact and onboarding to long-term customer loyalty. My approach combines customer support, CRM management, and lead nurturing to help businesses create seamless customer experiences while ensuring no valuable lead or opportunity is overlooked. Using HubSpot, Zendesk, Intercom, and Freshdesk, I help businesses streamline customer communication, organize customer data, manage support workflows, and maintain efficient lead management processes. Through hands-on HubSpot CRM projects, I have organized lead pipelines, created contact management workflows, and implemented lead-tracking processes designed to ensure inquiries are assigned, followed up on promptly, and moved through the appropriate customer journey. Great customer support is not a cost center—it is a growth function. When customers receive timely support, prospects receive consistent follow-up, and customer data is managed effectively, businesses retain more customers, increase conversions, and grow sustainably. How I Can Help Your Business ✔ Customer Support & Ticket Management ✔ Email & Live Chat Support ✔ HubSpot CRM Management ✔ Zendesk & Intercom Administration ✔ Freshdesk Support Operations ✔ Lead Management & Lead Nurturing ✔ Customer Success, Retention & Onboarding Support ✔ CRM Data Management & Cleanup ✔ Contact Database Management ✔ Pipeline Management ✔ Knowledge Base Documentation ✔ Escalation Management ✔ Customer Experience (CX) Support What You Can Expect • Prompt, professional, and customer-focused communication • Accurate and well-organized CRM records • Consistent lead follow-up and pipeline management • Efficient handling of customer inquiries and support tickets • Reliable support processes that help your business scale • A customer-first approach that strengthens trust and loyalty I genuinely enjoy helping customers feel heard, supported, and confident in the businesses they choose. Whether your leads come from your website, referrals, paid campaigns, or inbound inquiries, I ensure they are documented, organized, and guided through the right customer journey so nothing falls through the cracks. If you're looking for a Customer Support & CRM Specialist who can help you improve customer experience, maintain an organized CRM, and ensure no lead falls through the cracks, send me a message or invite me to your job. Let's discuss your CRM, support workflows, and customer journey, and identify opportunities to improve efficiency, retention, and long-term growth.

Hi, I’m Wil an Operations & Systems Partner for scaling digital businesses. I don’t just complete tasks I build structure, improve workflows, and help businesses run smoother, faster, and more efficiently. With over 5+ years of experience in operations, customer support, and digital marketing, I’ve worked with startups and established brands across eCommerce, telecom, finance, and digital services. 💼 What I Bring to the Table ⚙️ Operations & Systems - Build and optimize workflows, SOPs, and processes - Manage day-to-day operations and team coordination - Track KPIs and improve execution efficiency - Ensure tasks are delivered on time and aligned with goals 🛒 eCommerce Operations - Shopify management (orders, listings, backend support) - Order tracking, refunds, and dispute handling - Multi-channel support (Amazon, Walmart) - Customer experience optimization 💬 Customer Support & QA - Email & ticket support (Freshdesk, CRM tools) - High-volume customer handling with fast response times - QA systems, audits, and performance improvement - Former American Express CSR (BPO) — trained in handling sensitive data and complex cases 📈 Digital Marketing & Growth Support - Lead generation & outreach systems - Email marketing workflows & CRM automation - SEO content writing & keyword research - Social media content planning (Canva-based execution) 📊 Proven Experience ✔ Operations Manager, Team Lead & QA Manager ✔ Managed teams (2–10+ members) and cross-functional workflows ✔ Built systems that improved efficiency and reduced errors ✔ Supported brands across eCommerce, finance, telecom, and digital marketing 🛠 Tools I Use ClickUp • Trello • Slack • Google Workspace • Freshdesk Shopify • CRM tools • Canva • SEO tools (Ahrefs, Surfer, etc.) 💡 Why Clients Work With Me ✔ Systems thinker — I improve how things work, not just execute tasks ✔ Detail-oriented — I catch what others miss ✔ Reliable & proactive — you don’t have to follow up ✔ Strong communicator — clear, professional, and solution-focused 🤝 Let’s Work Together If you’re looking for someone who can take ownership, streamline operations, and support your growth, I’d love to help.

👋 𝗛𝗲𝗹𝗹𝗼 𝘁𝗵𝗲𝗿𝗲! 𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘁𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗶𝗺𝗲 𝘁𝗼 𝘃𝗶𝘀𝗶𝘁 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲. I'm an eCommerce Customer Support Specialist with 4+ years of experience helping Shopify and eCommerce brands deliver professional 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. My goal is simple: provide every customer with a fast, friendly, and solution-focused experience while protecting your 𝗯𝗿𝗮𝗻𝗱 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. I hold a background in 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 and a 𝗠𝗮𝘀𝘁𝗲𝗿'𝘀 𝗱𝗲𝗴𝗿𝗲𝗲 𝗶𝗻 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, with hands-on experience supporting leading 𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀-𝗯𝗮𝘀𝗲𝗱 𝘄𝗼𝗺𝗲𝗻'𝘀 𝗳𝗮𝘀𝗵𝗶𝗼𝗻 𝗯𝗿𝗮𝗻𝗱𝘀. I specialize in 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗼𝗿𝗱𝗲𝗿 𝗳𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁, refunds, and 𝗽𝗼𝘀𝘁-𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, delivering clear communication and exceptional customer experiences. 💼 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 I can confidently assist with: ✔ Email Support & Live Chat Support ✔ Order Management, Tracking & Modifications ✔ Shipping Updates & Delivery Issue Resolution ✔ Returns, Refunds, Exchanges & Cancellations ✔ Manual Order Drafting ✔ Product Information & Post-Purchase Support ✔ Customer Profile Updates (Addresses, Emails & Contact Details) ✔ Discount Codes & Promotional Offers ✔ Subscription Support ✔ Chargeback Prevention, PayPal & Klarna Dispute Follow-ups ✔ Supplier Communication & Order Fulfillment ✔ FAQ Pages, Help Center Articles & Customer Documentation 📦 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗢𝗿𝗱𝗲𝗿 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 One of my strengths is identifying potential shipping or fulfillment issues before customers need to contact support. I regularly monitor: ✔ Unfulfilled Orders ✔ Shipping Delays ✔ Delivery Exceptions ✔ Failed Deliveries ✔ Pickup Point Shipments By working closely with suppliers, fulfillment partners, and internal teams, I help reduce customer complaints, refunds, chargebacks, and unnecessary support tickets while improving customer satisfaction (𝗖𝗦𝗔𝗧). 📱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I also provide customer support across social media platforms by: ✔ Responding to Facebook, Instagram, and TikTok inquiries ✔ Managing Meta Business Inbox ✔ Moderating comments and maintaining a positive brand image ✔ Assisting customers quickly across multiple communication channels 💻 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸, 𝗖𝗥𝗠 & 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠: Zendesk • Gorgias • Freshdesk • Help Scout • Reamaze • Richpanel • Zoho CRM • Gmail • Outlook • PrivateMail • Commslayer 𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Slack • Microsoft Teams • Discord • Skype • WhatsApp • WeChat 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Shopify Admin • Linnworks • Fulfillment China • Service Point 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 & 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS • UPS • DHL • FedEx • 17Track • Track123 • Parcel Panel • YunExpress • PostNL • Universal Parcel Tracking • Global Tracking 🌍 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Using 𝗖𝗵𝗮𝘁𝗚𝗣𝗧 𝗣𝗹𝘂𝘀 and 𝗗𝗲𝗲𝗽𝗟, I can communicate with 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 naturally while maintaining your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝘁𝗼𝗻𝗲 𝗼𝗳 𝘃𝗼𝗶𝗰𝗲 across 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀. ⚡ 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 The principles behind my work are straightforward: ✔ Clear and professional communication ✔ Fast response times ✔ Attention to detail ✔ Customer-first mindset ✔ Problem-solving approach ✔ Revenue protection ✔ Consistent brand representation I understand that every interaction can influence 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻, reviews, repeat purchases, and your 𝗯𝗿𝗮𝗻𝗱'𝘀 𝗿𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻. That's why I always aim to 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆 while making customers feel heard and valued. 🚀 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 I support 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲𝘀, dropshipping businesses, subscription brands, fashion brands, and growing 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 with their daily customer support operations. My work helps businesses: ✅ Improve response quality and response times ✅ Reduce refunds and chargebacks ✅ Increase Customer Satisfaction (CSAT) ✅ Protect brand reputation ✅ Build customer trust and loyalty ✅ Deliver a consistent customer experience If you're looking for a dependable 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who can manage 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, Shopify Admin, Order Management, Order Fulfillment, Refunds, Returns, Chargebacks, Customer Communication, and Daily eCommerce Operations, I'd be delighted to help your business deliver an exceptional customer experience. I look forward to discussing how I can contribute to your team. Just send me an invitation, and let's discuss how I can support your business. 𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀, 𝗚𝗵𝘂𝗹𝗮𝗺 𝗥𝗮𝗯𝗯𝗮𝗻𝗶 🤗

👋 Hi, I’m Zubair Ahmad — your Customer Support Specialist dedicated to delivering exceptional service and memorable customer experiences. With 4+ years of experience supporting international businesses, I help brands provide fast, friendly, and dependable customer service across chat, email, and helpdesk platforms. My approach is simple: clear communication, empathy, and efficient problem-solving to keep your customers satisfied and loyal. ⭐ What I Can Help You With Live Chat Support (multi-chat handling) Email Support & Ticket Resolution Helpdesk Management & CRM updates Order processing, refunds, exchanges & tracking Billing, subscription, Recharge & Loop support Cold Calling & Appointment Setting (if required) Virtual Assistant tasks (data entry, reporting, admin support) 🛠 Tools & Platforms I’m Experienced With Zendesk · Freshdesk · Gorgias · Intercom · Richpanel · Helpdesk · Fortifi · Shipmonk · Checkout Champ · Fulfillment Manager · Recharge · Loop · HubSpot · Shopify — and many more. 🔥 Why Clients Choose Me Customer-Centric Approach – I listen, understand, and resolve with patience and professionalism. Clear, Polished English – Responses that reduce confusion and increase customer satisfaction. Fast & Efficient – Skilled at handling multiple chats/emails without compromising quality. Adaptable & Tech-Savvy – Quick to learn new systems, SOPs, and brand voice. Reliable & Professional – Available, consistent, and committed to long-term collaboration. 🚀 Let’s Work Together If you’re looking for a dependable Customer Support Specialist who can improve your response times, boost satisfaction, and represent your brand with care — I’m here to help. 📩 Feel free to message me, and I’ll be happy to discuss your project and how I can support your business. — Zubair Ahmad