Hire the Best Freshdesk Specialists

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

Are you overwhelmed with tech/saas expert, customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, E-commerce, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning & more

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

As a skilled professional with more than 5 years, in the customer service in foreign languages, I feel confident of my ability to exceed the expectations of the client. My background in successfully performing in customer service in divers’ languages such as French that is my main language, also English and Spanish. Ensuring the utmost accuracy and reliability to enable maximum understanding and clarity.

I’m an experienced E-commerce Virtual Assistant specializing in Shopify store support, product listing, order processing, and customer service. My goal is to help business owners run their online stores smoothly by handling day-to-day tasks with accuracy, efficiency, and care. Here’s what I can do for your store: 🛒 Shopify Store Tasks • Product research & sourcing • Product listing (Bulk and Manual listing) • Order processing & fulfillment (Oberlo, DSers, Dropified, Aliexpress, etc.) • Inventory updates & stock monitoring • Auditing Orders • Customer Service 📦 Multi-Platform Experience • Shopify • WordPress / WooCommerce • eBay & Amazon product listing • Etsy (basic listing support) 👩‍💻 Customer Support • Responding to customer inquiries (Email, Chat, or Social Media) • Order tracking & issue resolution • Returns/refund assistance • Creating FAQ & customer response templates 🔹 Product Listing • Shopify Admin – direct product upload (titles, descriptions, images, variants, pricing). • Poky - Product importer • Dropified – product import & bulk listing. • DSers / Oberlo – importing products from AliExpress to Shopify. • Canva – editing product images, banners. • Grammarly – polishing product descriptions. • ChatGPT – writing SEO-friendly product titles & descriptions. • Amazon Seller Central – listing products on Amazon. • InkFrog – eBay listing management tool. • Etsy Seller Hub – for Etsy product listing. 🔎 Product Research • Facebook Ad Library – to find trending products & analyze competitor ads • AliExpress – for product sourcing & supplier research • eBay – to check best-selling & trending items • Amazon (Best Sellers & Movers & Shakers) – to spot high-demand products • Google Trends – to validate product demand & seasonality 📱 Social Media Support • Content posting & scheduling (Facebook, Instagram, & TikTok) • Engagement (replying to comments & DMs) 🛠️ Tools & Apps I Use • Shopify apps: Oberlo, DSers, Dropified, Zendrop, Loox, Klaviyo, Judge.me, Service Points • WordPress / WooCommerce: WooCommerce Admin, Product CSV Importer, Bulk Product Editing • Product research: Facebook Ad Library, AliExpress, eBay, Amazon, Google Trends • Customer support: Gorgias, Freshdesk, Zendesk, Tidio, Gmail, Outlook • Canva graphics (basic editing for posts & banners) • Productivity: Google Workspace, Microsoft Office, Slack, Trello, ClickUp • Design & content: Canva, ChatGPT, Grammarly ✨ Why work with me? • Detail-oriented & accurate in data entry • Skilled in handling repetitive but crucial e-commerce tasks • Strong communication skills for excellent customer service • Quick learner, reliable, and always eager to adapt to new tools If you’re looking for someone who can take care of product listings, data entry, and customer service while you focus on growing your business, I’d love to help.

Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and I have a hands on experience in setting up Zendesk, FreshDesk, Gorgias, GHL and Intercom. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and Dropshipping stores. I have handled many Dutch, German and French stores. I have worked on my Crypto/Bloackchain projects as a tech customer service specialist. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Classtag, and Adidas. From Gorgias to GoHighLevel, Shopify to Klaviyo, and Jira to Clickup. I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks/Freshdesk, or Intercom, I've consistently stick to these principles. I have great Saas customer service (Tier 1 and Tier 2) experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies and I have worked as a Technical Email Support for AT&T Inc. in 2021. Also, I have worked as an email support and chat support for many UK-based companies. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it.