Hire the Best Freshdesk Specialists
in the Philippines

I’m a customer service professional with over 14 years of experience, including 7+ years supporting small to medium-sized businesses and 6+ years working with e-commerce brands remotely. I specialize in delivering reliable, high-quality support across email, live chat, and phone. I focus on clear communication, efficient problem-solving, and creating positive customer experiences that build trust and long-term loyalty. My core tools include Zendesk (primary platform), along with Gorgias, Help Scout, Freshdesk, Jira, and FullStory. I also have extensive experience with e-commerce platforms such as Shopify, AliExpress, and BigCommerce. I work independently with minimal supervision, consistently aim to exceed expectations, and adapt quickly to new systems and processes. I’m detail-oriented, proactive, and always open to learning. I also have a fully equipped and reliable home office setup, ensuring consistent and efficient remote work. If you’re looking for dependable, knowledgeable, and proactive customer support, I’m ready to help.

I am a Customer Support Specialist with 5+ years of experience in voice, email, and live chat support. I’ve worked with companies managing support tickets, resolving complex issues, and ensuring timely updates for customer satisfaction. ✅ Proficient in Zendesk & Freshdesk – ticketing, macros, automations, and knowledge base ✅ Experienced in order tracking, dispute resolution, and account support ✅ Strong communicator with a customer-first approach ✅ Skilled in multitasking, KPI monitoring, and process improvement I’m flexible, detail-oriented, and committed to helping businesses build trust and loyalty through excellent customer service.

Hello 👋 I help Shopify and E-commerce businesses deliver exceptional customer experiences while keeping daily operations organized and running smoothly. With 4+ years of experience supporting E-commerce and Dropshipping brands, I specialize in customer support, administrative assistance, order management, and operational support. My goal is not only to resolve customer concerns but also to help business owners save time, reduce workload, and improve efficiency. What I can help with: ✅ Email & Live Chat Support ✅ Shopify Customer Service ✅ Gorgias, Zendesk & Freshdesk Management ✅ Order Tracking & Order Management ✅ Refunds, Chargebacks & PayPal Disputes ✅ Customer Retention & De-escalation ✅ Administrative Support ✅ Data Entry & Database Management ✅ SOP Documentation & Process Improvement ✅ Calendar & Inbox Management ✅ Research & General Virtual Assistant Tasks ✅ Workflow Organization & Team Support Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Zoho • PayPal • Meta Business Suite • Trello • Google Workspace • Microsoft Office • Dixa • Asana • Clickup Why clients hire me: ✔ Professional and empathetic communication ✔ Strong attention to detail ✔ Reliable and proactive support ✔ Organized and efficient workflow management ✔ Ability to work independently with minimal supervision Whether you need someone to handle customer inquiries, manage administrative tasks, organize business operations, or support your growing E-commerce store, I'm ready to help. Let's discuss how I can support your business and contribute to your success.

If you need someone who can handle your customers, protect your brand, and help reduce lost revenue, you’re in the right place. I bring 16+ years of customer service experience, including 6+ years freelancing with e-commerce and dropshipping brands and 3 years specializing in customer retention. I’ve worked behind the scenes of online businesses handling everything from everyday customer questions to frustrated customers, refunds, returns, replacements, shipping problems, cancellations, and escalations. But I don’t believe great customer service is just about answering tickets. It’s about knowing when to listen, when to solve, when to retain, and when to escalate. My retention background gives me an advantage here. I know how to turn difficult conversations around, offer the right solution, reduce unnecessary refunds and cancellations, and rebuild customer trust without sacrificing the customer experience. What I can help you with: ✓ Email, live chat, and social media customer support ✓ Shopify order management and fulfillment concerns ✓ Returns, refunds, replacements, and cancellations ✓ Customer retention and churn reduction ✓ Upselling and retention offers ✓ Shipping, tracking, lost, and delayed orders ✓ Escalations and difficult customer situations ✓ Subscription management ✓ SOP creation and process improvement ✓ Customer feedback and recurring issue identification ✓ Administrative and back-office support ✓ High-volume ticket management I’m comfortable working with Shopify, Gorgias, Zendesk, Reamaze, Freshdesk, Slack, CRM/helpdesk platforms, payment systems, and courier/tracking portals, and I adapt quickly to new tools and workflows. What Makes Me Different? I’ve spent years on the front line talking to customers, so I understand what makes them stay, what makes them leave, and what turns a small problem into a refund or negative review. I don’t just copy and paste macros. I look at the situation, understand what the customer actually needs, and find a resolution that makes sense for both the customer and the business. Whether you need someone to manage a busy support inbox, strengthen retention, clean up your customer service processes, or simply take ownership of the day-to-day customer experience, I can step in and get to work. 16+ years in Customer Service. 6+ years in E-commerce & Dropshipping. 3 years in Customer Retention. If you’re looking for someone reliable, experienced, and comfortable taking ownership without constant supervision, let’s talk.

I help businesses deliver outstanding customer experiences that build trust, loyalty, and long-term relationships. With a strong background in customer support, I specialize in handling customer inquiries, resolving issues efficiently, and ensuring every interaction leaves a positive impression. My approach combines clear communication, fast problem-solving, and a genuine commitment to customer satisfaction. Here’s how I can support your business: ✔ Customer Support Excellence Professional and friendly support via email, live chat, and phone, ensuring customers feel heard, valued, and satisfied. ✔ Issue Resolution & Customer Retention Experienced in handling inquiries, complaints, troubleshooting issues, and turning negative experiences into positive outcomes. ✔ CRM & Helpdesk Tools Skilled in using platforms such as Zendesk, Freshdesk, HubSpot, Salesforce, and other CRM systems to manage tickets efficiently and maintain organized workflows. ✔ E-commerce Support Proficient in order processing, tracking updates, returns, refunds, subscriptions, and delivery concerns, ensuring smooth post-purchase support. ✔ Efficiency & Multitasking Comfortable managing high ticket volumes while maintaining accuracy, professionalism, and timely responses. I thrive in fast-paced support environments and take pride in helping businesses strengthen their relationships with customers through exceptional service. If you’re looking for a reliable and dedicated Customer Support Specialist who genuinely cares about your customers and your brand reputation, I’d be happy to help. Let’s work together to elevate your customer experience.

Hi! This is Patricia from the Philippines 👩‍💼 If you’re looking for the right Virtual Assistant, you’re in the right place! Please see the quick overview of my skills and experience below, and feel free to scroll through my profile to learn more about me. Customer Support Specialist (6+ Years Experience | 3 Years Ecommerce) Handled customer inquiries across chat, voice, and email channels while consistently delivering high-quality service and timely resolutions. Experienced in supporting Dropshipping, Direct-to-Consumer (DTC), Retail, and Subscription-Based E-commerce businesses. Managed Shopify and eBay stores across AUTOMOTIVE PARTS, COSMETICS, FASHION, and PLANTS/TREES, ANIME APPARELS, PET MATCHING SET. Responsible for order processing, fulfillment coordination, product listing updates, refund and return management, dispute resolution, and vendor communication. Recognized for maintaining strong customer satisfaction metrics and ensuring smooth day-to-day store operations. Account Manager and Onboarding Specialist Served as the primary point of contact for clients from onboarding through ongoing account management. Responsible for gathering required documentation, managing follow-ups, ensuring compliance, and maintaining timely communication. Ensured client expectations were consistently met by proactively resolving concerns and providing clear updates. Experienced in managing end-to-end client relationships, strengthening retention, and delivering a seamless onboarding experience. Travel Associate (3 Years BPO Experience – AGODA & IHG Hotels) Provided support for international travel accounts, handling reservations, guest relations, hotel coordination, and manager-level escalations. Managed high-volume inquiries while maintaining service excellence and professionalism. Developed strong expertise in conflict resolution, problem-solving, and customer retention within a fast-paced BPO environment. Technical & CRM Proficiency Proficient in Zoho CRM, Zoho Invoice, ClickUp, Gladly, Freshdesk, Gorgias, Customer Care platforms, and various VoIP systems. Highly skilled in ticket management, workflow organization, documentation tracking, and cross-team communication. Core Strengths Detail-Oriented | Resourceful | Strong Communicator | Escalation Handling | Multichannel Support | Process-Oriented | Client-Focused