Hire the Best Customer Support Freelancers in Tanza, PH

Hi, I’m Rene! I help busy business owners and teams take care of their customers and daily tasks so they can focus on growing their business. I have 5+ years of experience handling: Chat, email, and ticket support (Zendesk, Gorgias, Shopify, Amazon) Order issues, refunds, and product inquiries Appointment setting and sales assistance Admin tasks like data entry, CRM updates, and scheduling Clients work with me because I’m reliable, easy to communicate with, and quick to get things done. If you’re ready to keep your customers happy and your inbox under control, let’s work together!

My profile speaks for my skills and ability. I am a "Top Rated" freelancer here in Upwork, with almost 10 years of experience in Telemarketing, Appointment Setting, Lead Generations, Cold Calling, Customer Support, Sales Representative, Complaints Manager, Retention Specialist, E-commerce, Virtual Assistant, Real Estate, Billing Consultant through phone calls, email or chat. By hiring me, it's like you are hitting two or more birds using one stone since I can do most of the niches. I guarantee the expertise, quality, integrity and professionalism you can always observe in me.

I pride myself on being specialized for handling calls emails and chats with proven experience for 5yrs with excellent performance and consistency as a customer service representative and currently with a long time client on Upwork as a freelancer for almost 2 years of experience. I am focused on providing client satisfaction with efficient and effective task management. Virtual support, real result.

With over 14 years of experience in the BPO industry, I have consistently delivered results that exceed expectations across various domains such as Customer Service, Order Processing, Training, and Quality—serving both B2B and B2C accounts. I have a proven track record in providing exceptional customer service and possess a strong background in the outsourcing and offshoring industry. My skill set includes Soft Skills development, managing Service Level Agreements (SLAs), ensuring Customer Satisfaction, and proficiency with Avaya products. I hold a Diploma in Industrial Technology, majoring in Computer Technology, from Southern Luzon State University. My strength lies in my ability to confidently collaborate with representatives, managers, and clients while maintaining clear and effective communication. For more than 7 years, I’ve specialized in Training and Quality Assurance, consistently delivering high-quality results and maintaining a standard of excellence in all outputs. Relevant Experience: Data Entry and Management - Proficient in handling and importing large volumes of data using Excel and Google Sheets - Ensured high accuracy by manually cross-verifying entries, particularly when extracting data from PDFs and external sources - Experienced in maintaining organized datasets that support efficient business operations Attention to Detail - Entrusted with managing complex and sensitive data, where precision and accuracy were critical - Consistently delivered accurate and timely updates, essential for maintaining the integrity of product information in platforms like Shopify Web Research and Data Compilation - Skilled in sourcing and compiling relevant information from multiple websites into clean, structured spreadsheets - Regularly handled formatting and data organization tasks to align with specific client or project requirements Professional Experience Customer Operations Senior Specialist - Delivered top-tier administrative support for clients with limited bandwidth - Maintained professionalism and keen attention to detail in all interactions - A proactive self-starter and creative problem-solver, always ready to tackle challenges positively Customer Advocate Support - Provided professional and welcoming customer support via email and chat - Gained in-depth product knowledge to address customer inquiries and concerns effectively Credit Specialist - Processed credit disputes on behalf of clients - Coordinated dispute letter submissions to all three major credit bureaus - Monitored credit score changes using platforms like IDIQ and Smart Credit - Sent letters through LetterStream and managed all tasks in CRM - Performed additional responsibilities as assigned by the client Virtual Assistant / Freelancer Research Specialist - Conducted detailed research based on task requirements within specified timeframes - Ensured task updates were properly logged and documented - Adapted to varying task demands as directed by the supervisor Admin Support - Responded to client emails and managed communications - Oversaw task distribution and progress across the team - Ensured timely delivery of work and prepared reports for daily meetings - Executed tasks as assigned by the client or supervisor

With thirteen years of diverse Customer Service experience spanning Voice, Email, and Chat platforms, I am adept at adeptly handling a wide range of customers. My expertise lies in promptly addressing inquiries, tailoring optimal solutions to meet their unique needs, and ensuring swift issue resolution. My approach is characterized by unwavering optimism, diligent work ethic, and a relentless pursuit of learning and growth. I thrive on embracing challenges and seizing new opportunities. Delivering exceptional customer service is not just a duty but my foremost commitment. Furthermore, I bring proficiency in a suite of tools essential for seamless customer interaction, including Zendesk, Gladly, Slack, Quiet, Ship Station, Shopify, Laravel, Google Docs, Google Sheets, and Kustomer.

I'm Divine, a skilled Social Media Manager passionate about helping small to medium-sized businesses reach their full potential through strategic social media marketing. I bring expertise in content creation, Video Editing, lead generation, Facebook advertising, and customer service. With a background in social media marketing, customer support, and administrative tasks, I offer a well-rounded approach to growing your brand and engaging with your audience effectively. Let’s discuss how we can grow your business!