Hire the Best Customer Support Freelancers
in the Philippines

Hi, I’m Nina! 👋 If you’re looking for someone who can provide exceptional customer support while keeping your day-to-day operations organized and running smoothly, I’d love to help. I’m a Top-Rated freelancer with a 100% Job Success Score and over 6 years of experience supporting businesses in customer service, property management, logistics, e-commerce, and virtual operations. Throughout my career, I’ve worked with startups, growing companies, and established businesses, helping them deliver outstanding customer experiences while improving internal processes. Here’s how I can support your business: ❇️ Customer Support (Email, Live Chat & Phone) ☑️ Respond to customer inquiries professionally and with empathy ☑️ Resolve issues efficiently while maintaining a positive customer experience ☑️ Handle order management, refunds, returns, and account-related concerns ☑️ Build long-term customer satisfaction and customer retention ❇️ Property Management Support ☑️ Tenant communication and follow-ups ☑️ Maintenance coordination ☑️ Lease support ☑️ Lead management and appointment scheduling ☑️ CRM updates and administrative tasks ❇️ Operations & Virtual Assistance ☑️ Calendar and inbox management ☑️ Data entry and database maintenance ☑️ Process documentation ☑️ SOP creation ☑️ Workflow organization ☑️ Project coordination ❇️ Logistics Support ☑️ Customer inquiries and issue resolution ☑️ Shipment and order tracking ☑️ Returns and exchanges ☑️ Merchant support ☑️ Operations coordination and follow-ups 🛠️ Tools I Use • Zendesk • Shopify • Google Workspace • Microsoft Office • Trello • Asana • Notion • Buildium • AppFolio • RentSpree • Onfleet • RingCentral • Avaya • Canva • Slack • Zoom • CRM platforms and other business software Clients appreciate that I’m dependable, detail-oriented, proactive, and easy to work with. I take ownership of my work, communicate clearly, and always strive to make things easier for both my clients and their customers. Whether you need someone to manage customer support, streamline operations, assist with property management, or help your business stay organized, I’m ready to become a reliable member of your team. ⭐ Top-Rated Freelancer | 💯 100% Job Success Score | Committed to delivering high-quality results Let’s connect and discuss how I can help your business grow! 📩

Top Rated freelancer with 12+ years of experience helping businesses deliver excellent customer service and keep daily operations running smoothly. I've supported customers across phone, email, live chat, and CRM platforms for e-commerce, real estate, financial services, healthcare, travel, telecommunications, and SaaS companies. I work independently, learn new systems quickly, and thrive in fast-paced environments. Whether it's handling customer inquiries, managing Shopify orders, updating CRMs, scheduling appointments, tracking shipments, troubleshooting technical issues, or supporting sales pipelines, I focus on accuracy, responsiveness, and creating a great customer experience. I've supported businesses across the US, Canada, Europe, Australia, and New Zealand, working with both B2B and B2C customers. What I Can Help With • Customer Support (Phone, Email & Live Chat) • Shopify Store Support & Order Management • Refunds, Returns, Exchanges & Order Tracking • Virtual Assistant & Administrative Support • CRM Management & Data Entry • SDR Support, Lead Follow-ups & Appointment Setting • Property Management Support (Leasing & Tenant Communication) • Technical Support (Windows, Software, Network & Mobile Devices) Platforms & Tools ✔ Customer Support: Gorgias, Reamaze, Zendesk, Enchant, Intercom, Freshdesk ✔ CRM: HubSpot, Salesforce, Oracle NetSuite, AppFolio ✔ E-commerce: Shopify, ShipStation, Print-on-Demand platforms ✔ Productivity: Google Workspace, Microsoft Office, Excel, Word Career Highlights • 16+ years of customer service, technical support, sales, and virtual assistant experience. • Supported global brands including Bell Canada, T-Mobile, Jetstar Airways, Intuit TurboTax, Intuit Quicken, Symantec, AT&T, Nassau Re, plus multiple high-volume Shopify stores. • Managed customer support, logistics, order fulfillment, and store operations for international e-commerce brands. • Managed outbound email campaigns, CRM updates, lead tracking, and pipeline management using HubSpot. • Supported US property management companies by handling leasing inquiries, tenant communication, appointment scheduling, and AppFolio operations. Why Clients Hire Me ✔ Strong written and spoken English ✔ Excellent phone, email, and chat support ✔ Reliable, organized, and detail-oriented ✔ Fast learner who requires minimal supervision ✔ Comfortable handling high-volume workloads ✔ Focused on delivering great customer experiences If you're looking for someone who can step in quickly, communicate professionally, and help your business run more efficiently, I'd love to connect.

Hi, I’m Igi ! I have a passion for helping small business owners gain clarity, confidence, and control over their Operations. I offer professional, remote Operations Management / Sales / Support services tailored to your company’s unique needs. By partnering with me, you’ll have the assurance that your Operations are accurate and organized. I’m committed to provide peace of mind to Operations so you can focus on what you enjoy most in your business. Let’s work together to save you time, simplify your operations, and help your business be successful! Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with out of this world Service and Management! 😊💫 🏆 Top Rated Plus freelancer with 100% Job Success! 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 17 Years in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Proficient in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • SALES • PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Odoo • Xero • Salesforce • Zoho • Highrise • Hubspot • Shopify & Others Help Desk Ticketing Systems Zoho, Live Agent, Odoo, Missive, Front & Others Call Center / VOIP (Internet-based Phone) RingCentral • Avaya • Dialpad • 8x8 • Zoom Phone • Sangoma & Others Live Chat Support LiveChat & Others I’ve spent my career leading large teams of BPO professionals, steering them towards excellence in client deliverables. I foster continuous improvement by personally coaching my team and nurturing a culture of innovation. My dedication has led me to discover countless operational efficiencies, and I take pride in supporting the career growth of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, identifying future potentials and embracing automation. I see myself as a leader, dedicated to guiding my team through transformative challenges and opportunities.

For more than a decade, I worked as a Customer Service Representative for several accounts such as billing, sales, e-commerce, and technical support. I am very experienced in dealing with different kinds of customers and situations. As a freelancer, I have handled different projects such as email handling, chat support, e-commerce, order processing support, data entry, online researching, social media posting, and virtual assistant. The tools that I have used are Zendesk, Salesforce, Freshdesk, Gorgias, Konnektive, Shopify, LiveChat, Shipmonk, and Shipstation. My experience with those projects helped me learn the ins and outs of how to work virtually. I have also proven to my employers that I can meet their deadlines ahead of time to accomplish their projects with excellent quality. I've been promoted to Customer Support Manager overseeing 50 amazing and talented agents. About my work ethics, I can also guarantee that I can handle the tasks that you will assign to me once you hire me as one of your staff. I can work with minimal to no supervision, and in addition to that, I am confident enough that I can give you excellent service. Thank you so much, and I am looking forward to working with you.

Are You Looking for a Reliable Virtual Assistant? With over 10 years of experience providing administrative, customer service, eCommerce, and virtual assistance support, I help business owners stay organized, improve efficiency, and focus on growing their businesses. I am a detail-oriented, proactive, and dependable Virtual Assistant with a proven ability to manage multiple tasks, meet deadlines, and deliver high-quality results. Whether you need administrative support, customer service, content creation, or digital marketing assistance, I am ready to help. Why Work With Me? ✔ Over 10 years of Virtual Assistant and Customer Support experience ✔ Strong communication and organizational skills ✔ Quick learner who adapts easily to new tools and systems ✔ Reliable, proactive, and solution-oriented ✔ Committed to delivering quality work and exceeding expectations Services I Offer Administrative Support • Calendar and schedule management (Google Calendar, Calendly) • Email management and organization • Travel arrangements • File and document management • Data entry and database management • Report preparation and documentation Customer Service Support • Email and chat support • Customer inquiry management • Ticket handling using Zendesk, Gorgias, and other CRM systems • Order tracking and issue resolution • Client communication and follow-up Digital Marketing Support • Content creation and editing • Social media management • Social media scheduling • Canva graphic design • Email marketing campaigns • Landing page creation • Mailchimp and Kajabi management • Basic SEO and keyword research Research & Data Management • Product research • Market research • Competitor research • Web research • Data collection and organization • Spreadsheet management Technical & Software Skills • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Google Workspace (Docs, Sheets, Drive, Calendar, Forms, Slides) • Trello, Asana, ClickUp, Basecamp, Salesforce • Canva, PicMonkey • Adobe Acrobat • DocuSign, Eversign • Shopify • Zendesk • Gorgias • Basic HTML My Commitment I take pride in being hardworking, honest, and highly motivated. My goal is to build long-term professional relationships by providing reliable support and helping businesses operate more efficiently. If you're looking for a Virtual Assistant who is organized, dependable, and committed to your success, I'd love to discuss how I can help your business grow. Let's work together!

⭐ Top Rated Plus & Top 3% Freelancer on Upwork ⭐ I help businesses cut through the noise by handling the side of work that usually causes the biggest headaches, support, operations, and the day-to-day details that keep things moving. Over the past 5+ years, I’ve worked across eCommerce, service providers, and healthcare, building a broad base of experience. ’m a systems guy at heart, always looking for efficiency and better workflows, bringing structure and clarity to moving parts so everything runs sharper. I adapt quickly, learn new tools on the fly, and take ownership of tasks so you can focus fully on growing the business, freeing your time while knowing things are handled the right way ⚡Tools I have experience with: - Zoho - Gorgias - Reamaze - LiveChat - Helpdesk - RingCentral - Salesforce - Shopify - 3pl - Gorgias - Asana - Zoom - Google & Microsoft ⚡What I do: - Seamless customer support through Call/Email/Chat - Finish daily admin tasks - Providing daily and weekly performance reports - Communicate B2C, B2B professionally - Handle product listing, issues, returns, organization, Updates, inventory - Descalate issues with customers professionally - Data entry Transform your customer service into a loyalty-building powerhouse. Thank you for taking the time to review my profile. Don't hesitate to reach out to discuss how I can assist you with your business needs.