Hire the Best Customer Retention Specialists
in the Philippines

Hi, I’m Mark – a dedicated and versatile professional with solid experience across two key business functions: Customer Service and Accounting. I specialize in delivering efficient, accurate, and integrity-driven support, whether I’m handling client communications or managing financial operations. With a strong sense of loyalty and commitment, I’m always looking to build long-term relationships with clients who value results, reliability, and a partner who truly cares about their business. 💼 Core Niches 1. Customer Service Representative Customer Retention & Relationship Building Inbound/Outbound Call Management Email Support & Live Chat Lead Generation & CRM Management Profile Creation & Client Onboarding 2. Accounts Receivables/Payables Accounts Payable: Data Input, Reconciliations, Investigations Accounts Receivable: Invoicing, Monthly Statements, Collection Calls Bank & Credit Card Reconciliations Payroll Prep & Month-End Reviews Financial Reporting & Data Analysis Cost Tracking and Expense Management Admin, Secretarial, and Process Optimization 🛠️ Tools & Platforms CRMs: Salesforce, Zoho Books, LinkedIn Sales Navigator Accounting: QBO, Oracle NetSuite Productivity: Microsoft Suite, Google Suite, Microsoft 365 Communication: Zendesk Project Management: Trello 🔍 I'm big on integrity, value transparency, and love improving systems to create smoother workflows. If you're in need of a reliable, long-term team member who wears multiple hats with precision—let’s chat! 📬 Email: patriciomark30@gmail.com Looking forward, Mark

Hi, I'm Sharmine, a dedicated Virtual Assistant with over 7 years of experience supporting US-based clients across healthcare, staffing, customer service, sales, and administrative operations. I help businesses stay organized, provide exceptional customer experiences, and generate new opportunities through reliable administrative support and strategic outreach. My areas of expertise include: • Executive and Administrative Support • Calendar and Email Management • Appointment Scheduling and Coordination • Lead Generation and Prospect Research • Appointment Setting and Follow-up • Customer Service through Phone, Email, and Chat • Healthcare Scheduling and Staffing Coordination • Data Entry and Documentation • CRM Management and Pipeline Updates Throughout my career, I have worked with clients in healthcare, staffing and recruitment, SaaS, telecommunications, travel, and e-commerce. These experiences have helped me become adaptable, detail-oriented, and comfortable working in fast-paced environments. I take pride in being proactive, organized, and easy to work with. Whether it's supporting day-to-day operations, assisting customers, coordinating schedules, or helping businesses connect with potential clients, I am committed to delivering high-quality work and becoming a dependable part of your team. If you're looking for someone who is reliable, resourceful, and genuinely invested in helping your business succeed, I'd love the opportunity to work with you.

PROFILE I desire to work assiduously to attain the core objectives of the company through my valuable skills, knowledge, and interests. Remarkably, my professional expertise in different areas of the BPO industry spans more than 4 years. I became a content moderator at Facebook, where I learned new and advanced skills in managing and reviewing user-generated content. Furthermore, my experience as a technical specialist in one of the largest companies in the United States has prepared me to handle a wide range of complications and provide technical assistance, including software and hardware issues. I am equally capable of working independently and as an adaptable team member. I effectively collaborate in a diverse team environment to achieve shared and common goals.

I have 9 years of experience in Customer Service / Retention and Account Management, with a strong background in creating connection to customers, building value of the product, resolving issues the best way that I can. I’ve had the privilege of working with Varsity Tutors, RingCentral and Expensify which are US Based companies. In the context of Account Management or being an Executive, my main goal is to provide accurate, timely, and empathetic responses to users. What drives me, so to speak, is the desire to assist effectively and efficiently, ensuring that each accounts that I manage is receiving the right treatment. I strive to understand the client's needs and provide solutions or guidance that best meet those needs.

I have a decade of experience in the call center industry, specializing in Customer Service and Support. My expertise spans phone, email, and chat channels. Additionally, I served as an administrative support professional for nearly two years. I pride myself on strong multitasking abilities, self-direction, quick learning, and unwavering commitment to work ethics and integrity.

ABOUT ME Results-driven Customer Engagement, Lead Generation, and Appointment Setting Specialist with 7+ years of experience in outbound sales, customer service, lead generation, and relationship management. I have successfully worked on B2B, B2C, and inbound campaigns, consistently generating qualified leads, nurturing prospects, setting appointments, and delivering exceptional customer experiences. I am highly experienced in making 200–300 outbound calls per day, confidently engaging decision-makers, qualifying leads, handling objections, and building strong relationships that drive business growth. My background spans cold calling, warm calling, appointment setting, customer retention, and consultative selling across multiple industries. I am proficient in Vicidial, RingCentral, and various CRM and dialer platforms, enabling me to efficiently manage high-volume calling campaigns while maintaining accurate records, tracking customer interactions, and ensuring seamless follow-ups. I quickly adapt to new software and workflows, making me an asset to any sales or customer support team. Beyond phone-based sales, I excel at customer engagement, chat support, client relationship management, and sales-focused communication. Known for my strong work ethic, professionalism, and reliability, I thrive in fast-paced environments where I can consistently exceed expectations. My goal is to help businesses grow by generating quality leads, building lasting customer relationships, and delivering measurable results through exceptional communication and consistent performance.