Hire the Best Customer Retention Specialists
in the Philippines

Helping e-commerce brands deliver outstanding customer experiences through email and chat support, customer retention, escalations management, and subscription support. With over 6 years of customer service experience, I have supported high-volume e-commerce and subscription-based businesses by resolving customer concerns efficiently while maintaining a positive brand experience. My expertise includes: • Order tracking and shipping concerns • Subscription management and cancellations • Refunds and billing inquiries • Customer retention and win-back efforts • Escalation management and complex issue resolution • Product and account support Beyond day-to-day customer support, I regularly handle escalated cases and challenging customer situations. I am skilled at de-escalating concerns, identifying solutions, and helping prevent executive escalations through empathy, professionalism, and clear communication. I have experience working with Shopify, Zendesk, Salesforce, Gladly, Google Sheets, and other customer support tools in fast-paced e-commerce environments. If you're looking for a reliable, proactive, and customer-focused support specialist who can strengthen your customer experience and help retain loyal customers, I'd be happy to support your business.

Dynamic and results-driven professional with a robust background spanning 10 years within the financial sector, specializing in meticulous billing and collection management for both US and Australian accounts. Demonstrated expertise as an Account Manager for Concierge Services for 2 years, coupled with an additional 2 years in delivering exemplary customer service and technical support. Equipped with a proven track record of maximizing client satisfaction, streamlining operational processes, and fostering enduring relationships, I am poised to leverage my multifaceted skill set to drive efficiency, enhance customer experiences, and contribute to the continued success of any esteemed company. ►►CORE COMPETENCIES  Financial Sector Expertise  Cold Calling  Lead Generation  Billing and Collection Management  Account Management  Client Relationship Building  Customer Service Excellence  Technical Support Proficiency  Operational Efficiency  Multinational Account  Concierge Services Optimization

I have 9 years of experience in Customer Service / Retention and Account Management, with a strong background in creating connection to customers, building value of the product, resolving issues the best way that I can. I’ve had the privilege of working with Varsity Tutors, RingCentral and Expensify which are US Based companies. In the context of Account Management or being an Executive, my main goal is to provide accurate, timely, and empathetic responses to users. What drives me, so to speak, is the desire to assist effectively and efficiently, ensuring that each accounts that I manage is receiving the right treatment. I strive to understand the client's needs and provide solutions or guidance that best meet those needs.

Seasoned Sales Development & Client Support Specialist with 10+ years in BPO and remote work. I help businesses scale by building efficient outreach systems, optimizing CRM workflows, and delivering seamless client onboarding. My background spans high-ticket educational platforms, legal intake processes, tech support, and enterprise sales—always with measurable ROI and humanized communication. Whether you need lead generation, workflow optimization, or client success strategies, I bring clarity, reliability, and results to every project.

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 | 𝟴+ 𝗬𝗲𝗮𝗿𝘀 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 | 𝗖𝗵𝗮𝘁 𝗦𝗮𝗹𝗲𝘀 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 If you’re looking for someone who can 𝘁𝘂𝗿𝗻 𝗰𝗵𝗮𝘁 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝘀𝗮𝗹𝗲𝘀 𝘄𝗵𝗶𝗹𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀, you’re in the right place. I specialize in 𝗰𝗵𝗮𝘁-𝗯𝗮𝘀𝗲𝗱 𝘀𝗮𝗹𝗲𝘀, 𝗺𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁, helping businesses increase revenue through 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰, 𝗵𝘂𝗺𝗮𝗻, 𝗮𝗻𝗱 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀—not scripted or robotic replies. I don’t just respond to messages. I 𝘀𝗲𝗹𝗹 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗵𝗮𝘁, 𝗯𝘂𝗶𝗹𝗱 𝘁𝗿𝘂𝘀𝘁, 𝗮𝗻𝗱 𝗿𝗲𝘁𝗮𝗶𝗻 𝗯𝘂𝘆𝗲𝗿𝘀. 💬 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗯𝗲𝘀𝘁 - 𝗥𝗲𝘃𝗲𝗻𝘂𝗲-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗰𝗵𝗮𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (DMs, inbox, live chat) - 𝗦𝗮𝗹𝗲𝘀 & 𝘂𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 - 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 that increases retention and lifetime value - 𝗕𝗿𝗮𝗻𝗱-𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 - Strong understanding of 𝗯𝘂𝘆𝗲𝗿 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝘆 𝗮𝗻𝗱 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿 With 𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in customer service, admin support, lead generation, and quality analysis, I understand how to: - Read intent - Handle objections - Guide conversations naturally toward purchase I perform well in fast-paced environments where: - Response time matters - Trust and tone are critical - Revenue depends on conversation quality 🤝 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: - Clear, proactive communication - Reliable availability - Results-focused mindset - Happy to start with a 𝘁𝗿𝗶𝗮𝗹 𝗽𝗲𝗿𝗶𝗼𝗱 to ensure a strong fit If you need a 𝗰𝗵𝗮𝘁 𝘀𝗮𝗹𝗲𝘀 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who understands 𝗺𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗲𝗹𝗹𝗶𝗻𝗴, I’d love to help. — 𝗔𝗻𝗴𝗲𝗹

I bring the expertise of a Veteran professional, the proven track record of an Accomplished leader, and the credibility of a Distinguished specialist in my field. My approach is built on Elite standards, honed through years of delivering measurable results for high-profile clients. Backed by a World-Class commitment to excellence, I don’t just meet expectations—I set new benchmarks for success. What I Offer: - Customer Support Excellence: Proficient in Zendesk, Gorgias, Freshdesk, Intercom, and more. I specialize in both front-end support and behind-the-scenes CRM management, ensuring streamlined communication and problem resolution. - Executive Support & Operations: Experienced in managing remote teams, optimizing operations, and assisting executives with administrative tasks, project management, scheduling, and travel coordination. - Business Strategy & Leadership: With a strong background in business continuity planning, HR, and strategic business development, I drive efficiency and profitability by identifying bottlenecks and improving team performance. - Sales & Marketing Support: Expertise in managing customer relationships, developing marketing strategies, and leading customer-facing initiatives to drive revenue. - Specialized Expertise in eCommerce & Payments: I excel in handling e-commerce platforms, managing payments via Stripe & PayPal, fraud analysis, refunds, and operational cost analysis. Tools I'm Proficient In: - Zendesk, Gorgias, Freshdesk, HubSpot, Zoho, Intercom, and others. - CRM software (e.g., InfusionSoft, Helpscout, Shopify) - Google Workspace, MS Office, Asana, Slack, and more.