Hire the best Call Center Managers in the Philippines

Name: Call Center Managers
Brand: Upwork
Rating: 4.8 (130 reviews)

Check out Call Center Managers in the Philippines with the skills you need for your next job.

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Clients rate Call Center Managers

4.8/5

based on 130 client reviews

$60 hourly
John Rey W.
- 4.9/5
- (32 jobs)
Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.

Call Center Management
RingCentral Glip
Network Equipment
System Administration
Customer Service
Customer Support
Technical Support
VoIP Software
VoIP
BPO Call Center
VoIP Administration
Network Administration
Hardware Troubleshooting
Online Chat Support
Business with 100-999 Employees
$8 hourly
Allenie Meghann N.
- 4.9/5
- (7 jobs)
Customer Service Provides exceptional customer service real-time via email and chat. I am responsible for taking control of and resolving customers issues. My background includes serving as a customer service associate, email support, and chat support in a call-center, hotel and airport locations. I am able to work in a fast-paced, high volume and changing environment. My responsibilities include issuing refunds, sales, performance evaluation and billing. I am confident that I can offer you the customer service skills you are seeking!

Call Center Management
Data Entry
Hospitality & Tourism
WooCommerce
Shopify
Product Knowledge
Customer Service
Zendesk
Freshdesk
$9 hourly
Allan D.
- 5.0/5
- (6 jobs)
I help businesses to continue to grow and successful by providing excellent customer and client service. I make sure to go above and beyond what is expected as I embody the goals of my clients as mine. My skills and proficiency includes the following: ✅ Tables & Formatting ✅ Conditional Formatting ✅ Advanced Charting ✅ Pivot tables & Pivot Reporting ✅ CRM Tools ( Freshdesk, Zendesk) ✅ Tech Support ✅ Email Management/Filtering ✅ Database building ✅ Basic Social Media Administration ✅ Ability to Work Under Pressure ✅Sales and Customer Service Support and Admin ✅ Basic Photo Editing ✅ Microsoft Office ✅ Data Management ✅Shopify Management

Call Center Management
Management Skills
System Administration
Administrative Support
Customer Service
Phone Support
Technical Support
Online Chat Support
Email Support
$16 hourly
Michelle Joy S.
- 5.0/5
- (7 jobs)
Business Development (US, Canada and UK): Lead Generation (Sales Nav, ZoomInfo, Apollo) Full Sales Cycle to Acct Management Global Recruiting (US, ANZ, SG, PH): Sourcing (LinkedIn, Indeed, ZipRecruiter, Monster, Dice) End-to-End Recruitment Specializing in Sales from entry-senior roles, also does corp, hr/finance, business intelligence roles for Digital Mktg, SAAS, Software/IT, Finance and Staff Augmentation companies. Operations: Administrative (Reports, Database Management, Docs and SOPs) Project Management Team Management Training and Development

Call Center Management
Recruiting
Phone Support
Business Development
Administrative Support
Client Management
Sales Lead Lists
Sourcing
Data Entry
$8 hourly
Ailine H.
- 5.0/5
- (3 jobs)
I have been a cold caller for 5 years now. I prospect clients, pre-qualify them and eventually convert them into sales. I am an efficient and effective cold caller. I have maintained and exceeded sales goals by seeking solid negotiation skills and extensive product knowledge. My previous job experience and responsibilities: *I worked for a retail company in the United States. I worked as a Customer Retention Specialist, Quality Assurance, and Sales. *I also worked for an online furniture store in US and Canada. We do lead generation and scheduling meetings and appointments for leads and clients. We obtain the contact information of potential customers through cold calling, internet research, and emailing. *Experienced in cold calling for Nursing Homes, Senior Living Communities, and Homecare Agencies. Responsible for qualifying, prospecting, and appointment setting. *I worked for an AIA Insurance agent to book appointments. *I was an operations manager and a sales associate in a cleaning industry.

Call Center Management
Sales Call
B2B Marketing
Prospect List
Scheduling
Communications
Email Communication
Customer Support
Outbound Sales
Phone Support
Customer Service
Telemarketing
Cold Calling
Appointment Setting
Lead Generation
$5 hourly
Maria Jessielyn P.
- 4.6/5
- (4 jobs)
HIRE ME!!! I have Experience in Customer Service for 1 year we Process a Visa going to the United states not just calls but we also answer Emails and 1 year and 10 months as a TECHNICAL SUPPORT in Comcast account we handle BILLING, SALES, RETENTION , Comcast account has allowed me to develop skills in handling different kinds of customer and client requests experience making outbound/Inbound calls and conducting survey with American respondents, Interviewing and collecting data, Customer Service . Proficient in English language and ability to communicate effectively in a professional business manner and work according to the US working hours. Proven ability to increase customer satisfaction. Ability to multitask, Unwavering commitment to exceeding customer expectations has resulted in improved business client relationship.

Call Center Management
Multitasking
Data Entry
BPO Call Center
Computer Skills
Product Knowledge
Customer Service
Technical Support
Outbound Sales
Customer Support
Sales
Lead Generation
Email Support
US English Dialect
Online Chat Support
$10 hourly
Christian J.
- 5.0/5
- (3 jobs)
I am Quality analyst with experience includes call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact Centre.

Call Center Management
Communications
Computer
BPO Call Center
Quality Assurance
$6 hourly
John Thomas M.
- 5.0/5
- (9 jobs)
I am a BPO/Call Center Master,Expert in Mortgage/Refinance/Debt Management/Merchant Cash Advance/Personal Loans/Student Loans/Funding/Heating Ventilation and Airconditioning/Solar/Retirement Investment/Mortgage Refinance/Real Estate wholesale and retail/SEO/Online Directories and many more...all done thru Telemarketing,Lead Generation, Appointment Setting/Customer Service and Support/Virtual Assistant/Email Marketing and Support Personally, I love challenging Roles in the Business as it keeps the "Fire going in me" I have Tremendous Respect for clients who promote regular communications and business transparency as I am a hard worker and a Champion

Call Center Management
Email Support
Customer Experience Management Software
Real Estate Cold Calling
Appointment Scheduling
Insurance Consulting
Telemarketing
Lead Generation
$6 hourly
Kaira Jane P.
- 4.7/5
- (4 jobs)
Since I am a responsible individual who works hard, I put a lot of effort into my work. Since then, I've wanted this job—my it's dream job and I know that if I get it, I'll work hard for it. I know that I need to train for a lot of things, but I can do it with the help of my trainer.

Call Center Management
Cold Calling
Outbound Sales
BPO Call Center
Business Presentation
Appointment Scheduling
Selling
Appointment Setting
$7 hourly
Julius Victor C.
- 5.0/5
- (3 jobs)
15 years of combined customer service, sales, technical support experience. I am well versed with phone and email support. I am included as a top performer on my BPO career. -BPO Operations -Customer Service -Client and Project Management -Sales -CSAT -RMA -Voice/ Chat/ Email Support -Community Moderation

Call Center Management
Data Entry
Administrative Support
Helpdesk
Customer Service
Technical Support
Customer Satisfaction
Customer Relationship Management
BPO Call Center
Online Chat Support
$10 hourly
Leslie Grace G.
- 5.0/5
- (5 jobs)
I’m a proactive Customer Service Assistant, Technical Specialist and a B2B Dealer Service Agent with almost 8 years of experience handling various functions of Customer service. I have 1 year experience as an OF Chatter. in charge of engaging and building long lasting relationships with subscribers and selling PPV content. I'm highly proficient (10/10) in the English language and can work 40 hours per week.

Call Center Management
Customer Support
Typing
Microsoft Excel
Customer Service
Microsoft PowerPoint
Administrative Support
Data Entry
Microsoft Word
Online Chat Support
$14 hourly
Michelle C.
- 5.0/5
- (14 jobs)
Hi, my name is Michelle. I have been a VA for almost 2 years now. I was a virtual assistant for a direct home buyer client. It was purely cold calling. I need to submit leads who are willing to receive offers for their properties. Part of the task is to gather details such as the number of beds and baths, total square footage, cooling units, garage, recent improvements made on the property, a remaining mortgage to be paid, and many others. It was also part of the task to ask for the asking price, and the days the seller wants the property to be closed. After getting the details, I will then submit them to our acquisitions manager. I was getting an average of 3 leads a day. I did this for 7 months. I also had a cold calling and texting experience for a real estate company. We focused on Commercial properties such as Self Storage, Mobile Home and RV parks, Warehouses, Medical offices and other commercial buildings. The leads will be warm transferred to our Acquisitions Manager for evaluation and offers. Most of my leads were from texting. I did it for a year and 2 months. I can do skip tracing. I can research for properties that a client might be interested in buying. I can handle Residential and Commercial properties. I can also manage a Social Media account for a client. I tried handling Linkedin and Facebook accounts for a client to boost his/her post reach and engagement. I am highly trainable and very easy to work with. Integrity is very valuable for me. I can work with quality even with very less supervision.

Call Center Management
Lead Generation
Cold Calling
BPO Call Center
Email Communication
Email
$15 hourly
Harmelthon B.
- 5.0/5
- (12 jobs)
With over 11 years of extensive experience in the sales and call center industry, I have honed my skills in leading and managing high-performing teams. My journey has been marked by a commitment to excellence in customer relations and achieving ambitious sales targets. Leadership: Throughout my career, I have successfully led and managed diverse teams, ensuring operational efficiency and fostering a collaborative work environment. My leadership approach emphasizes motivating team members, setting clear goals, and driving performance through strategic planning and execution. Training and Development: A significant aspect of my role has been training, developing, and coaching sales personnel. I take pride in nurturing talent and guiding team members towards their professional growth. By implementing comprehensive training programs and continuous development initiatives, I have enabled sales teams to excel in customer engagement and achieve measurable results. Skills: * Team Leadership and Management * Sales Strategy and Execution * Knowledge in Consultative Sales * Customer Relationship Management * Training and Development * Performance Metrics and Analysis Achievements: * Consistently met and exceeded sales targets, contributing to overall company growth. * Successfully managed and scaled a team of sales professionals, ensuring high retention and job satisfaction rates. * Developed and implemented training programs that improved team performance and customer satisfaction scores.

Call Center Management
Team Management
Management Skills
Customer Support
Leadership Skills
Customer Service
Technical Support
SaaS
Microsoft Office
Communication Skills
Training
Coaching
Facilitation
People Management
Sales
$6 hourly
Alelie P.
- 5.0/5
- (4 jobs)
Transforming Customer Experience, Streamlining Recruitment, and Driving Results Are you looking for a versatile professional who can elevate your business operations? With over 6 years of experience in e-commerce customer service, recruitment, and appointment setting, I specialize in delivering top-tier solutions that drive growth and efficiency.🙌 What I Bring to the Table: ✨Customer Service Expertise: Skilled in handling complex inquiries, resolving disputes, and creating seamless experiences for your customers using tools like Zendesk and Shopify, Gorgias, ReAmaze and Amazon. ✨Recruitment Excellence: From posting job ads to conducting interviews, background checks, and onboarding assessments, I ensure you build a reliable and efficient team. ✨Appointment Setting Mastery: Experienced in cold calling and lead generation to secure high-quality appointments and nurture client relationships. ✨Process Optimization: Adept at organizing leads, maintaining accurate databases, and improving workflows to save time and resources. I combine professionalism with a results-driven approach to help businesses thrive. Whether it’s growing your customer base, building a dependable team, or improving day-to-day operations, I’m here to make a difference. Let’s work together to take your business to the next level!🌟

Call Center Management
Recruiting
Appointment Setting
Ecommerce Support
BPO Call Center
Phone Communication
Customer Service
Email Support
Online Chat Support
Customer Feedback Documentation
$15 hourly
Chad R.
- 5.0/5
- (2 jobs)
Seeking to be part of a competitive and challenging environment where adversity and new ideas are encouraged, to be of value and an asset to the company based on their mission and vision.

Call Center Management
Canva
Calendar Management
Data Entry
Social Media Management
Virtual Assistance
Coaching Session
Microsoft Excel
Alternative Dispute Resolution
Fraud Detection
Data Analytics
Business Process Outsourcing
Leadership Skills
Telemarketing
Lead Generation
$30 hourly
Florame P.
- 5.0/5
- (42 jobs)
Greetings, I'm Florame, a distinguished freelancer on Upwork, boasting a Top Rated status and wielding over 16 years of comprehensive IT expertise. Throughout my career, I've had the privilege of collaborating with industry titans such as Microsoft, where I've consistently provided unparalleled support and service to their clientele, resolving a spectrum of Microsoft 365 technical challenges, from the straightforward to the intricate. My journey into becoming a trusted Subject Matter Expert commenced with aiding Level 1 agents in unraveling complex issues and navigating escalations seamlessly. As my proficiency deepened, I assumed leadership roles, spearheading teams of Level 2 engineers and orchestrating the efforts of Tools Specialists. My tenure as a Tools expert involved troubleshooting a myriad of challenges, from rectifying non-compliant devices in Intune to addressing device enrollment intricacies, ensuring uninterrupted connectivity to our suite of tools. Guiding the team of Tools Specialists, I ensured a seamless support experience, bridged process gaps, and embraced innovations in program tools with readiness. Preceding my tenure at Microsoft, I honed my skills in a web-hosting company, initially tackling technical support concerns before ascending the corporate hierarchy. My trajectory encompassed roles ranging from Quality Assurance to the stewardship of Continuous Improvement initiatives, culminating in the oversight of a dedicated team of Quality Assurance Officers. If you need a trusted professional to engage and navigate with technical challenges, passion to succeed and lead, I am the right partner for you. I am able to effectively communicate to understand your business needs and technical architecture in order to meet your deliverables. Here below are my skills and previous projects I've handled: 1. Quality Assurance Team Lead - Handled Quality Assurance Team of 1&1 (web-hosting) Customer Service Department. - Support QA on their roles, spearhead QA initiatives. - Design evaluation forms, set the parameters in assessing agent's performance. 2. Continuous Improvement Officer - Review customer feedback, analyze data and suggest improvement plans. 3. Quality Assurance Analysts - Review agent's performance and provide corrective feedback. - Assess job applicant skills through interview. 4. Web-hosting Technical Support - I worked as Technical Support on several webhosting companies - 1&1, EarthGirl, Optimal Hosting and some small web hosting resellers. My scope includes but not limited to: • I troubleshoot web hosting issues over help desk. Interact with clients via phone or email. • Experience with cPanel/WHM/WHMCS. Webspace/database backup. • HTML and CSS experience. • Knowledge in FTP/SSH. • Knowledge in PHP/MYSQL. • Fantastico troubleshooting. • Domains • Exchange Hosting • CRM Maintainance (Joomla!, Drupal, Wordpress) 5. Project Management - I have worked as project coordinator between clients and web developers. I interact with clients and goes to web developer to communicate the client needs. 6. Virtual/Administrative Assistant - Online Radio Channel - Assist with sending emails, creating event plans, and google documents, as well as managing social media account. 7. Other skills and technical capabilities includes: ✅ Microsoft 365 configuration like domain setup, configure Mail flow, DNS records( SPF, DKIM, DMARC, MX records, etc.) ✅ Troubleshooting Client-side issues such as Outlook, One drive sync, and SharePoint ✅ Troubleshooting SharePoint issues ✅ Implement and set up, new Office 365 environment. ✅ Configure Exchange hybrid environment and migration ✅ Troubleshooting CMS platforms such as Wordpress, Drupal, Joomla, Wix ✅ WHMCS server management My commitment to excellence is underscored by a track record of maintaining a Job Success Score of 100% and garnering Five-Star Feedback ratings, a testament to my discerning approach in accepting only assignments where I can deliver excellence. If I'm not completely confident in delivering you the perfect job, I'll let you know and steer you in the right direction. Thank you for investing your time reading this far, and I eagerly anticipate the opportunity to collaborate on your project.

Call Center Management
Microsoft Exchange Online
Leadership Skills
Sales
Domain Migration
Microsoft SharePoint Administration
Microsoft Outlook
DNS
Quality of Service
Microsoft Azure
Customer Service
Web Host Manager
Cross Functional Team Leadership
Technical Support
Email Support
$25 hourly
Mac H.
- 4.9/5
- (27 jobs)
I am passionate about helping businesses achieve online success through strategic digital marketing and efficient project management. 18+ years of experience in e-commerce, SEO, social media, and customer service. Proven track record of driving growth, increasing profits, expertise in leading teams, optimizing operations, delivering exceptional customer experiences, and exceeding client expectations. Let's connect and discuss your vision!

Call Center Management
Process Improvement
Agile Project Management
Business Intelligence
Search Engine Marketing
Ecommerce
Project Management
Responsive Design
Motion Graphics
Social Media Marketing
Digital Marketing
Content Strategy
Search Engine Optimization
Elearning LMS Consulting
Social Media Management
$9 hourly
michelle s.
- 5.0/5
- (14 jobs)
- Excellent grasp of Customer Service functions - Strong background in Insurance and Mortgage - Highly proficient in oral and written English - Proficient in the use of Microsoft Office (Excel, Outlook, Word, Powerpoint) - Highly competent, responsible, and hardworking - Always looking for ways and means to make the work short and accurate

Call Center Management
Communications
Computer Skills
$19 hourly
Mydith B.
- 4.8/5
- (35 jobs)
Jobs/projects that I can do for you: - complex Excel reports (macros and pivot tables) - web design (Dreamweaver, HTML, CSS) - graphics (Photoshop CS3, Illustrator CS6) - email marketing (ConstantContact, Robly and MailChimp) - technical support (non-voice) - system administration (Windows AD environment) - managing a team of IT support agents - establish processes Technology that I am highly proficient in: - ConnectWise (config and admin) - CarbonBlack (config and admin) - Google Workspace (config and admin) - FreshService / FreshDesk (config and admin) - Adobe Photoshop / Illustrator / Dreamweaver - LDAP using Apache - Wordpress, CSS and HTML - Windows Server (2003 and up) - Windows OS (98 and up) - MS Office (advanced proficiency in Excel) - PBX VOIP (Digium Switchvox and inContact) - Sabre Red Workspace - ConstantContact, Robly and MailChimp I am a technical person who maintains an excellent work ethic with clients regardless of the setting, may it be within or outside Upwork. I set expectations on what I believe I can achieve in the timeframe given and what I cannot. I like learning new things, keeping an organized environment and I work best when under pressure. I have a varied skill set. I've managed the Systems team for a BPO for over 10 years. The job entails ensuring the smooth flow of the network operations of the company which includes email, VOIP and other servers as well as the management of the rest of members of the Systems team. When I am not managing the team, I am a graphic artist and web designer, proficient in SEO which is very critical in web marketing. My knowledge in graphics design started 13 years ago with Adobe Photoshop. I have designed logos, banners and invitations for various clients over the years. I have the same number of years of experience with web design, from using only notepad down to using Dreamweaver CS5. I usually incorporate Java along with some PHP and CSS to exceed the expectations of the clients. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My experience with technical support includes more than 4 years as a software/hardware level 3 support (phone and email) for a well known computer manufacturer. I am a Dell Certified System Expert for over 5 years. I have more than 5 years of experience as a systems and network administrator for one of the most well-known online travel agency in the US.

Call Center Management
Customer Service
inContact
Microsoft Excel
Helpdesk
Email Marketing
Sabre
Email Communication
Adobe Photoshop
Customer Support
$15 hourly
Christian Deor T.
- 4.6/5
- (29 jobs)
Welcome to my profile! With years of experience under my belt, I am your best go-to person for Customer service support, VA tasks and Call Quality Assurance. Efficiency and reliability, I'm your go-to person for that. I have an impressive aptitude for learning new methods, processes, workflow and technology. I pride myself on providing the highest quality of work. I ensure my client is always 100% satisfied with my service. Let's talk about your project! Here are my skills and expertise I would like I deliver: -Virtual Assistant -Customer Support ( Technical/ Sales/eCommerce) -Email Marketing Assistant -Email Handling -Call Quality Assurance Analyst -Order Tracking and Fulfillment (Shopify/Oberlo) -Photo Editing/Photo Manipulation -Internet Research/Web Research -Data Entry -Appointment setting -Calendar Scheduling/Management -Social media post/moderator Proficient in the following MS Office applications and web-based tools: -MS Excel, MS Powerpoint, MSWord -Zendesk, Ringcentral, Analytics, -MailChimp, HelpScout -Dropbox -G Suite, Google Calendar, Spreadsheets, G Drive Thank you for viewing my profile. God bless!

Call Center Management
Client Management
Administrative Support
Phone Support
Online Chat Support
QA Management
Email Support
Microsoft Excel
Phone Communication
Data Entry
Email Communication
Virtual Assistance
$20 hourly
Eliezer S.
- 5.0/5
- (126 jobs)
Experienced in Google Maps, Google Earth, GIS, KML Data Integration, Lead Generation, Contacts Search, Web Research, Accounting, Microsoft Excel Applications, Google Docs., Customer Service and Various Administrative tasks. We can also do Web Design and SEO tasks. I am fast learner, very focused on my work and able to deliver task/work efficiently and effectively without compromising the quality of the result . My aim is to build long-lasting relationship with clients. I have a very keen eye for details and has the ability to perform multiple tasks effectively and efficiently.

Call Center Management
Copy Editing
Microsoft Word
Microsoft Excel
Sales
General Transcription
BPO Call Center
Data Scraping
Google Maps API
English to Filipino Translation
Technical Support
Email Communication
$12 hourly
Ma Gliceria V.
- 5.0/5
- (23 jobs)
I bring over 10 years of corporate experience in Customer Service, Operations, and Supply Chain Management, complemented by 11+ years as an online freelancer. My career has been built on a solid foundation of values, skills, and accomplishments. I am eager to take on diverse roles that align with my qualifications and contribute to the growth and success of the organization I partner with. Key Roles I've Handled: Team Leader Customer Service (Email, Chat, Phone) Supply Chain Management Dropshipping Web & Market Research Data Entry & Analysis Content Posting for Blogs Inventory, Shipping & Logistics Order Processing & Fulfillment Social Media Scheduling (LinkedIn, Instagram, Pinterest, YouTube) Tools & Platforms I Use: Zendesk Shopify Microsoft Office Suite Producteev Smartsheet Airtable Slack Trello Canva Later WordPress Shiphero

Call Center Management
Microsoft Office
Leadership Skills
Customer Service
Data Entry
Supply Chain Management
Data Mining
Order Processing
English
Zendesk
Online Chat Support
Team Management
$10 hourly
Vanessa Y.
- 5.0/5
- (22 jobs)
I have been a quality assurance expert for close to 15 years now working closely with call centers that offer WFH opportunities. I also do quality assurance checks on podcasts. I have also been a go-to for software end-user quality checks. I am also adept in making show notes for podcast episodes.

Call Center Management
Quality Control
Quality Audit
Microsoft Word
Coaching
Lead Generation
Graphic Design
Data Entry
General Transcription
Live Transcription
Audio Transcription
$20 hourly
Genivieve C.
- 5.0/5
- (36 jobs)
If your business lives and breathes digital marketing, I want to help you! I am a proficient content specialist turned digital marketing manager who has been soaring the freelancing industry for over 9 years. I basically started writing content for different niches and further upskilled my expertise toward digital marketing. Today, I help develop, implement, track and optimize digital marketing campaigns across all digital channels. I take charge of planning and managing marketing campaigns that promote a company’s brand, products, and services. My duties include planning campaigns, analyzing metrics, identifying trends, and developing high-level content strategies for a variety of businesses. Please check my specialized profiles to learn more about what I do. Chat soon! 😊

Call Center Management
Creative Writing
Short Story Writing
News Writing
Article Writing
Data Entry
Audio Editing
Journalism Writing
$10 hourly
Mirasol N.
- 5.0/5
- (23 jobs)
With a decade of hands-on experience in delivering top-tier customer service, I excel at creating positive, lasting impressions through empathetic communication and problem-solving skills. My expertise lies in understanding customer needs, resolving issues efficiently, and building trust to foster long-term relationships. I have a proven track record of managing high volumes of inquiries, enhancing customer satisfaction, and driving brand loyalty. I thrive in fast-paced environments, consistently exceeding performance goals while maintaining a friendly and professional demeanor. Whether through phone, email, or live chat, I deliver timely solutions, ensuring every customer interaction is a positive experience. Adept at working collaboratively with teams and leadership, I am committed to continuously improving service standards and ensuring that every client feels valued. Key Skills & Strengths: *10+ years of experience in customer support and client relations *Expertise in conflict resolution, troubleshooting, and customer retention *Exceptional communication and interpersonal skills *Skilled in CRM software (Shopify, Gorgias, Slack, Zendesk) data management, and multi-channel support *Strong attention to detail with a customer-first mindset *Ability to handle complex inquiries with patience and professionalism If you’re seeking a customer service expert who can elevate your company’s client satisfaction, I bring a wealth of experience, dedication, and passion for service excellence. Looking forward to working with you!

Call Center Management
Shopify
Customer Support
Zopim
Customer Service
Phone Support
Online Chat Support
Zendesk
$10 hourly
Marc Angelo P.
- 4.8/5
- (5 jobs)
A confident, natural and driven sales person who is interested in working for company’s/client's who are market leaders in their respective fields. Possessing clear evidence of achievement in areas such as lead generation, sales and telemarketing. I am an exceptional person who is willing to go that extra mile to deliver superb results.

Call Center Management
Virtual Assistance
Lead Generation
Data Mining
Management Skills
English
Administrative Support
Phone Communication
Outbound Sales
Inbound Marketing
Customer Service
Telemarketing
$12 hourly
Catherine A.
- 5.0/5
- (23 jobs)
Innovative. Self reliant. Inquisitive. Solutions-focused. Very good in communicating with individuals in the different levels of an organization. Team Player. I have worked with top companies in the past like JPMorgan Chase Bank and ETelecare Global Solutions. I have extensive experience in human resources, fraud prevention, and risk management. I was also a Team Leader in JPMorgan Chase. I am a graduate of the University on the Philippines, Diliman QC. Secondary education is with Manila Science High School. I am excited to share my skills with the people I will be working with. Thank you.

Call Center Management
Project Risk Management
Human Resource Management
Leadership Development
Fraud Detection
English
Data Entry
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