Hire the Best Call Center Managers
in the Philippines

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

Hi, I’m Igi ! I have a passion for helping small business owners gain clarity, confidence, and control over their Operations. I offer professional, remote Operations Management / Sales / Support services tailored to your company’s unique needs. By partnering with me, you’ll have the assurance that your Operations are accurate and organized. I’m committed to provide peace of mind to Operations so you can focus on what you enjoy most in your business. Let’s work together to save you time, simplify your operations, and help your business be successful! Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with out of this world Service and Management! 😊💫 🏆 Top Rated Plus freelancer with 100% Job Success! 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 17 Years in Customer Support and Call Center Management ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Proficient in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • SALES • PROJECT MANAGEMENT • MANAGING LARGE TEAMS CRMs Odoo • Xero • Salesforce • Zoho • Highrise • Hubspot • Shopify & Others Help Desk Ticketing Systems Zoho, Live Agent, Odoo, Missive, Front & Others Call Center / VOIP (Internet-based Phone) RingCentral • Avaya • Dialpad • 8x8 • Zoom Phone • Sangoma & Others Live Chat Support LiveChat & Others I’ve spent my career leading large teams of BPO professionals, steering them towards excellence in client deliverables. I foster continuous improvement by personally coaching my team and nurturing a culture of innovation. My dedication has led me to discover countless operational efficiencies, and I take pride in supporting the career growth of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, identifying future potentials and embracing automation. I see myself as a leader, dedicated to guiding my team through transformative challenges and opportunities.

Hi! I'm Bryanne Karla, and I’m thrilled to work with you! With several years of experience in the BPO industry, I’ve honed my communication skills, built confidence in working with diverse nationalities, and gained a deep appreciation for different cultures. Throughout my career, I have handled various accounts, including sales, customer service, appointment setting, and collections. Today, I proudly serve as the Operations Manager of a small call center that my partners and I established. This new venture challenges me to refine my leadership abilities, strengthen my patience, and, most importantly, foster teamwork to achieve success. Beyond my BPO expertise, I have also worked on several non-voice projects, including article writing, SEO content, website copy, and fiction novels. Writing has been a lifelong passion of mine—ever since I was a child, I’ve loved bringing my imagination to life through storytelling. There’s nothing more fulfilling than completing a story and seeing my ideas take shape on the page. I’m also an avid traveler! I’ve had the pleasure of visiting the U.S. (California and Las Vegas, Nevada), Japan, Malaysia, and Singapore, and I can’t wait to add more destinations to my list. Exploring new places and experiencing different cultures is something that truly fascinates me. Looking forward to new opportunities and meaningful collaborations! I personally accept small projects from time to time, so don't hesitate to contact me.

I am the CEO and Founder of Splace BPO, helping entrepreneurs, startups, and established companies scale efficiently through tailored outsourcing solutions that drive revenue, improve productivity, and reduce operational expenses. With a strong understanding of business operations and workforce management, I specialize in building outsourcing systems that are not only cost-effective but also sustainable and performance-driven. Outsourcing Solutions I Offer: - Fully Managed Outsourcing End-to-end team management, performance monitoring, and process optimization so you can focus on scaling your business. - Staffing Management Recruitment, onboarding, and workforce supervision tailored to your operational needs. - Seat Leasing Solutions Ready-to-deploy workspace and infrastructure for businesses needing reliable operational support. If you're looking for a strategic outsourcing partner who understands both operations and growth, let's connect. I’d be happy to discuss how we can build a solution tailored specifically for your business goals.

PROFESSIONAL SUMMARY Results-driven Sales Operations Manager with over 10 years of experience leading appointment-setting, sales, and customer service teams across SaaS, real estate, healthcare, insurance, education, and BPO environments. Experienced in scaling call center operations, enforcing KPIs, improving conversion rates, and maintaining strong CRM and quality standards. Hands-on leader with a strong background in hiring, training, coaching, and performance management in high-volume sales environments. Known for building reliable systems, developing people, and delivering consistent results. CORE STRENGTHS Sales operations and call center management Appointment setting and lead qualification KPI tracking, reporting, and performance coaching CRM pipeline management and automation Speed-to-lead and follow-up systems Hiring, onboarding, and team certification Script adherence and quality control Cross-industry sales experience (US and AU markets) PROFESSIONAL EXPERIENCE Sales Operations Manager – Wellife | Sydney, Australia 2024 – Present Own end-to-end sales and appointment-setting operations Built KPI dashboards to track conversion rates, contact rates, and show rates Improved lead conversion and reduced overall sales cycle time Enforced CRM accuracy, follow-up discipline, and performance standards Led hiring, onboarding, coaching, and ongoing quality assurance Sales Manager – Real Estate Division (US) | Columbus, Ohio 2023 – 2024 Led and coached appointment setters and sales teams Managed daily KPIs, pipelines, and forecasting Conducted call reviews and improved scripts and follow-up processes Consistently exceeded quarterly targets Coordinated closely with acquisition managers to ensure lead quality and clean handoffs Tools used: Mojo Dialer, CallTools, RingCentral, Podio, REI Reply, Salesforce Sales Manager / Director – STP / TSM (SaaS) | Australia 2021 – 2023 Managed and coached more than 15 offshore client-facing agents Oversaw full-cycle SaaS sales operations Improved objection handling, discovery calls, and closing performance Strengthened CRM hygiene and reporting accuracy Aligned sales and marketing workflows through automation tools HEALTHCARE & INSURANCE EXPERIENCE Healthcare Insurance Trainer and HR Recruiter 2023 – 2025 Trained new and existing agents on healthcare, auto, and home insurance products Delivered onboarding programs focused on compliance, product knowledge, and communication Conducted screening and interview assessments, including English communication evaluation Managed full recruitment lifecycle from sourcing to onboarding Maintained detailed CRM records and ensured compliance with data protection regulations Systems used: Salesforce, Zoho Recruit, BambooHR, Excel, PowerPoint EDUCATION & OPERATIONS LEADERSHIP Operations Head Manager / Head Teacher – ScoreFactory Korea 2018 – 2023 Led academic and operational teams focused on IELTS preparation Managed teacher performance, curriculum planning, scheduling, and payroll coordination Developed customized learning plans to improve student outcomes Built a performance-focused culture centered on results and professional growth Seven years of experience in ESL instruction, curriculum development, and leadership EARLY CAREER Customer Service and Technical Support Trainer - Comcast 2012 – 2017 Trained support teams on technical troubleshooting and customer experience standards Improved KPIs, quality scores, and onboarding effectiveness Supported recruitment, coaching, and certification of new hires

If you’re looking for a reliable, detail-oriented operations support professional who can keep workflows organized and processes on track, I’m ready to help. I bring over 14 years of experience managing complex, process-driven tasks in BPO and healthcare operations, including team management, training, process development, communications tracking, scheduling, onboarding, and documentation. I stay organized, follow procedures, and proactively address potential issues before they cause delays. With strong written communication skills, a positive and adaptable attitude, and more than 6 years of experience working independently in remote environments, I ensure tasks are completed accurately and on time. CORE SKILLS: Operations Support & Workflow Management Quality Assurance, Call Monitoring & Calibration Performance Coaching, QA Audits & KPI Analysis Process Training & New Hire Onboarding CRM, Tracker Management & Data Reporting Scheduling & Appointment Coordination Knowledge Base & Process Documentation Customer Service & Technical Support Service Desk & IT Support Operations TOOLS & SYSTEMS: Active Directory, AI Tools, AS/400, Avaya, BillIt, CareConnect360 CRM, Cisco AnyConnect, Citrix, Dialpad, Five9, GoToMeeting, Google Workspace, Intradiem, Mainframe, Microsoft 365, Omni, Oracle Identity Manager (OIM), OutreachIQ, Pretty Good Privacy (PGP), Remote Desktop Protocol (RDP), ServiceNow, VIP Manager & Self-Service Portal, VMware, Zoho Desk