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Hello, I'm Alberto Jr Pontillas. I hold a Bachelor's Degree in COMPUTER SCIENCE. My primary strengths lie in my quick learning ability and my aptitude for adapting swiftly to changes. One of my most notable achievements was being recognized as the top performer for two consecutive quarters, leading to my promotion twice within a span of 6 months. I firmly believe that Integrity is essential in the workplace. Without it, building relationships becomes challenging, leading to unclear communication and hindering business growth. Two of my key strengths include my receptiveness to feedback, which I see as an opportunity for improvement and growth, and my consistently open-minded approach. Outside of work, I dedicate my spare time to playing basketball to enhance my physical fitness, and I enjoy watching English movies or anime with English subtitles. Thank you for considering my profile. I'm eager to contribute to the growth of your business. Have a wonderful day!

I am an experienced VoIP Engineer and Implementation Specialist with expertise in a diverse range of phone systems, including RingCentral, Verizon OneTalk Vonage, Aasani, Nextiva, Call Rail, Call Metric, Intermedia, GoTo, and more. Leveraging my extensive knowledge and problem-solving skills, I excel at assisting users and customers in resolving technical issues effectively. My capabilities include troubleshooting software problems, guiding users through device setup and configuration, and providing clear explanations and instructions. I am proficient in implementing, configuring, and troubleshooting complex issues such as call routing, auto-attendants, call recording, and phone provisioning. I excel at identifying and resolving technical challenges, training end-users, and collaborating with cross-functional teams. My commitment is to ensure optimal system performance and user satisfaction, delivering high-quality service and technical support. With excellent communication skills across phone, chat, and email, I am detail-oriented, a strong problem solver, a team player, and capable of working under pressure with minimal supervision. My skills are : Technical Support • Resolve network issues • Assist end users on connecting devices to their network • Resolve software and hardware issue • Software and email setup and configuration • User Account Management • Remote Support Phone System Admin • Implementing Phone System • Troubleshoot and Configure RingCentral, Verizon One Talk, Vonage, Nextiva, Intermedia, GoTo, and more. • Call Routing and Auto-Attendant Configuration • Voicemail Management and Call Recording • End-User Training and Documentation. • Admin Training • Provisioning Desk phones

Profile Overview John Rey Wesin, a Top Rated Freelancer with over 13 years of BPO experience, has successfully delivered 30+ VoIP and telephony projects for global clients. Renowned for speed, precision, and reliability, I am a VoIP & Unified Communications Specialist dedicated to providing swift and reliable telecommunication solutions. My career, which began as a Frontline Agent and progressed to a Team Lead, has refined my skills in balancing customer experience with technical resolution, earning recognition as one of the top RingCentral Technical Representatives. What I Offer on Upwork: BPO / Call Center Career (2009–2022) Career Progression: Promoted from Frontline Agent to SME, then to Team Lead. Frontline Agent: Provided support for high-volume US accounts; consistently ranked in the Top 10% CSAT scores. SME / Technical Mentor: Became SME after 2 years for expertise in VoIP & network troubleshooting; handled escalations, provided floor support, and trained 50+ agents. Team Lead: Managed 15-20 agents; improved team resolution rate by 25% and reduced handling time by 15%. Recognized as a Top RingCentral Technical Representative. VoIP & Unified Communications Specialist | RingCentral, Vonage, eVoice, Zoom Phone (2023–2025) VoIP Expertise: Successfully executed projects involving RingCentral, Vonage, eVoice, and Zoom Phone, proficient in SMS compliance, auto attendants, call flows, voicemail, and team training. Proven Track Record: Known for achieving 5.0-star ratings due to my professionalism, reliability, and clear communication. I consistently deliver results from setup to full operational status within 24-48 hours. Educational Approach: My leadership philosophy includes not just configuration but empowering teams through knowledge transfer and training, ensuring long-term client success. Flexible Collaboration: Adaptable to US-friendly hours and skilled in engaging with both executive leadership and frontline staff. ✅ Highlights with Client Feedback RingCentral SMS & Auto Attendant Setup: Resolved SMS registration in one attempt after 30+ client attempts; achieved zero downtime. ⭐ “John handled intricate configurations with zero downtime.” VoIP Implementations & Management: Developed call flows, greetings, voicemail, port-ins, and led team training. ⭐ “Super professional and reliable.” ⭐ “Encouraged me to learn the setup during our calls—knowledge transfer plus results.” eVoice & Zoom Phone Projects: Completed account setups within 24 hours; effectively trained non-technical staff. ⭐ “Clear and concise in explaining technical setups.” Long-Term Retainers (2024–Present): Continuous support, monitoring, and troubleshooting for RingCentral & Vonage. ⭐ “Knowledgeable and dependable—my go-to for VoIP.” Why Clients Hire Me: Proven Results: Rapid deployment of SMS/auto attendant systems in 24–48 hours. Trusted Experience: Consistently rated 5.0 ⭐ for professionalism, reliability, and clarity. Leadership Mindset: Beyond configuration—I train and transfer knowledge to teams. Adaptability: US-friendly hours; effective with both executives and frontline staff. Entrust not just your VoIP but all your technical needs to a specialist who values results, reliability, and strategic solutions. Whether for one-time projects or ongoing support, I am committed to exceeding expectations with solutions tailored to your unique needs.

Hello, my name is Jhune Veloria, and I am an experienced IT Support Specialist and Systems Administrator with over 13 years of hands-on experience. My expertise spans IT infrastructure, website management, web hosting, domain administration, and call center solutions, making me a versatile partner for businesses seeking reliable, end-to-end technical support. My background includes managing cPanel hosting environments, configuring domains and DNS for hundreds of websites, and troubleshooting critical server issues to minimize downtime. I have supported teams of web developers, customer success managers, and marketing professionals, ensuring that technology runs smoothly behind the scenes. Key Skills and Achievements: Website & Hosting Management: Skilled in cPanel administration, domain transfers, web hosting setup, and troubleshooting to keep websites online and secure. WordPress Development & Maintenance: Experienced in building, maintaining, and updating WordPress sites, handling urgent client requests, and implementing security patches. Domain & DNS Administration: Successfully managed 600+ domains via Cloudflare, ensuring proper configurations for email, security, and uptime. IT Support & Helpdesk: Provided internal IT support, user account management (Google Workspace, Zoom Workplace), and end-user training to improve productivity. Call Center & Telephony Expertise: Installed and maintained Vicidial systems, configured campaigns, and optimized dialer performance for small and medium call centers. Server Management: Skilled in Linux server administration, patching, risk mitigation, and staging/production environment setup for developers. Automation & Workflow Optimization: Implemented cost-saving IT tools, task automation, and lead management systems using MongoDB, Pabbly, and other SaaS platforms. What Sets Me Apart: I am not just a support engineer — I’m a problem solver. My ability to bridge web hosting, IT infrastructure, and call center systems means I can keep your business running smoothly from every angle. Whether you need a reliable website, a properly configured domain, or a stable telephony setup, I deliver solutions that save time, reduce costs, and improve efficiency. Let’s Collaborate! Whether you’re a business owner looking for an IT partner, a marketing team in need of a dependable website administrator, or a call center needing dialer support, I’m here to help. Let’s work together to build a secure, efficient, and scalable IT environment for your business.

I have been working with Asterisk-based and other PBX systems, including Vicidial, FreePBX, Elastix, and Issabel

I'm VoIP support engineer for a long time. I was able to handle different kinds of line of business like customer service, technical support, email and chat support also provisioning. I can say that I'm with the VoIP support for quite awhile now. I can also handle billing service and data entry.