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Hello, my name is Jhune Veloria, and I am an experienced IT Support Specialist and Systems Administrator with over 13 years of hands-on experience. My expertise spans IT infrastructure, website management, web hosting, domain administration, and call center solutions, making me a versatile partner for businesses seeking reliable, end-to-end technical support. My background includes managing cPanel hosting environments, configuring domains and DNS for hundreds of websites, and troubleshooting critical server issues to minimize downtime. I have supported teams of web developers, customer success managers, and marketing professionals, ensuring that technology runs smoothly behind the scenes. Key Skills and Achievements: Website & Hosting Management: Skilled in cPanel administration, domain transfers, web hosting setup, and troubleshooting to keep websites online and secure. WordPress Development & Maintenance: Experienced in building, maintaining, and updating WordPress sites, handling urgent client requests, and implementing security patches. Domain & DNS Administration: Successfully managed 600+ domains via Cloudflare, ensuring proper configurations for email, security, and uptime. IT Support & Helpdesk: Provided internal IT support, user account management (Google Workspace, Zoom Workplace), and end-user training to improve productivity. Call Center & Telephony Expertise: Installed and maintained Vicidial systems, configured campaigns, and optimized dialer performance for small and medium call centers. Server Management: Skilled in Linux server administration, patching, risk mitigation, and staging/production environment setup for developers. Automation & Workflow Optimization: Implemented cost-saving IT tools, task automation, and lead management systems using MongoDB, Pabbly, and other SaaS platforms. What Sets Me Apart: I am not just a support engineer — I’m a problem solver. My ability to bridge web hosting, IT infrastructure, and call center systems means I can keep your business running smoothly from every angle. Whether you need a reliable website, a properly configured domain, or a stable telephony setup, I deliver solutions that save time, reduce costs, and improve efficiency. Let’s Collaborate! Whether you’re a business owner looking for an IT partner, a marketing team in need of a dependable website administrator, or a call center needing dialer support, I’m here to help. Let’s work together to build a secure, efficient, and scalable IT environment for your business.

🚀 **VOIP & TECHNICAL SUPPORT SPECIALIST | RingCentral | QuickTalk | Ringover | TCR | AI Automation** **Having issues with your VoIP, business phone system, SMS registration, or automation? I can help you find the problem, fix it, and make your workflow more efficient.** I’m a **VoIP & Technical Support Specialist** with experience supporting communication platforms, SaaS applications, cloud systems, business software, and automated workflows. My approach is simple: **🔎 Find the root cause → 🛠️ Build the solution → ⚡ Automate the process** ### 📞 VOIP & BUSINESS PHONE SYSTEMS I can assist with: * **RingCentral** setup, configuration & troubleshooting * **QuickTalk** setup and call-flow troubleshooting * **Ringover** configuration and technical support * Business phone numbers & extensions * Call routing & forwarding * IVR / Auto Attendant * Call queues * Business hours & call schedules * Voicemail configuration * Inbound & outbound call troubleshooting * Call quality & connectivity issues * User/agent setup * CRM & third-party integrations * General VoIP / SIP troubleshooting ### 💬 SMS, TCR & A2P 10DLC I can also assist with business messaging workflows involving: * **The Campaign Registry (TCR)** * A2P 10DLC registration support * Brand & campaign registration * SMS/MMS business messaging setup * Messaging campaign configuration * Troubleshooting registration and messaging issues * Opt-in / opt-out workflow considerations * Business texting configuration * Connecting messaging platforms with CRM and automation tools ### 🤖 AI & BUSINESS AUTOMATION I help businesses eliminate repetitive manual tasks using: * **n8n** * Zapier * Pipedream * REST APIs * Webhooks * AI-powered workflows * CRM automation * Lead automation * Customer inquiry automation * Data synchronization * Automated notifications * AI integrations * Custom business workflows ### 💻 TECHNICAL SUPPORT My technical support experience includes: * SaaS application support * Software troubleshooting * Windows & desktop support * Microsoft Azure * SQL/database troubleshooting * Website & web application troubleshooting * User access & permissions * Account configuration * Network & connectivity troubleshooting * Technical documentation * Knowledge-base creation ### 🎯 WHY WORK WITH ME? I don't just look for a quick workaround. I focus on **identifying the root cause and creating a reliable solution**. Whether you need help with **RingCentral, QuickTalk, Ringover, TCR/A2P 10DLC, VoIP troubleshooting, business SMS, CRM integrations, or AI automation**, I can help you connect your systems and streamline your operations. **Your technology should make your business easier — not harder.** 🚀 **Let's troubleshoot it. Let's fix it. Let's automate it.**

I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.

I have been working with Asterisk-based and other PBX systems, including Vicidial, FreePBX, Elastix, and Issabel

I’m a Systems Engineer with 10+ years of experience specializing in VoIP, Linux infrastructure, and enterprise call center solutions. I help businesses build, optimize, and troubleshoot high-performance dialing systems, especially VICIdial and Asterisk environments. If you're dealing with low contact rates, “Spam Likely” issues, or unstable VoIP systems, I can help you fix and improve them. I’ve supported mission-critical systems for global organizations, including the New York Stock Exchange, where reliability, uptime, and fast incident response are critical. What I Can Help You With - VICIdial / Asterisk setup, troubleshooting, and optimization - Outbound dialing improvement (increase contact rates / call rates) - Fix “Spam Likely / Scam Likely” call issues - DID rotation, CNAM, STIR/SHAKEN compliance - VoIP infrastructure design and deployment - SIP trunk configuration and carrier troubleshooting - Linux server administration (CentOS, Ubuntu, Debian, OpenSuse) - L2/L3 support and root cause analysis - System monitoring, uptime improvement, and performance tuning - Cloud deployments (AWS, DigitalOcean, Vultr) - Key Achievements - Deployed 100+ VICIdial/Asterisk systems globally - Improved dialing performance and answer rates for multiple call centers - Reduced call blocking and spam tagging through reputation management strategies - Maintained high uptime for production VoIP environments - Supported enterprise-grade infrastructure and financial systems Professional Experience Technical Support Specialist (VoIP & Systems) Augutech (Remote) | 2022 – 2026 - Led VoIP support and outbound dialing optimization - Reduced spam tagging and improved call deliverability - Performed deep L2/L3 troubleshooting and root cause analysis Systems Engineer / Administrator uBind (Remote) | 2019 – 2021 - Managed cloud and on-prem infrastructure - Automated deployments and monitoring systems - Improved system reliability and recovery processes Freelance VoIP & Systems Engineer 2010 – 2019 - Built and deployed call center systems worldwide - Specialized in VICIdial optimization and infrastructure design Skills - VICIdial, Asterisk, FreePBX, FusionPBX - Linux System Administration (RHEL, CentOS, Ubuntu, OpenSuse) - Hypervisor: VMware ESXi , Proxmox , Hyper-V - VoIP, SIP, RTP, IVR, Call Routing - Cloud (AWS, Azure, DigitalOcean, Vultr) - Bash, Python, Perl, PHP - MySQL, MariaDB - Network & Infrastructure Troubleshooting Why Clients Hire Me - I don’t just fix issues, I improve performance - Strong focus on real business outcomes (contact rate, uptime, reliability) - Deep hands-on experience with real-world call center problems - Fast, reliable, and easy to work with remotely

Customer-focused Technical Support Specialist with 3+ years of experience delivering remote technical support in fast-paced environments. Skilled in VoIP technologies, including SIP, softphones, and PBX systems, along with Wi-Fi and network troubleshooting. Experienced in managing high-volume support requests through ticketing systems via phone, chat, and email. Known for quickly diagnosing issues, delivering efficient solutions, and ensuring a positive user experience.