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Experienced Desktop Support Professional with over 12 years of experience. I've developed expertise in the support of Microsoft products including Windows Desktops, Office365 Administration. I also has expertise in providing PC and laptop break-fix support and Printer support. I've managed and worked within all of Windows Server Administration, Windows Desktop Administrator Office 365 Administrator, SCCM, VMware. Microsoft Certified: Azure Fundamentals

Experienced IT Technician | Microsoft 365, Networking, Remote Support I'm a Level 2 IT Support professional with over 7 years of experience in managing Microsoft 365 environments, troubleshooting complex networking issues, and delivering high-quality remote technical support. Core Skills: Microsoft 365 Administration (Exchange, Teams, SharePoint, Intune) VPN, DNS, DHCP, and Firewall configuration PowerShell scripting for automation Windows 10/11, Azure AD, Entra ID Remote support tools: AnyDesk, TeamViewer, Quick Assist I’ve worked with organizations from startups to enterprises, always focusing on fast issue resolution and detailed documentation. If you're looking for someone to step in and solve IT problems with little hand-holding — I’m your guy. Let's talk about how I can help keep your systems secure, optimized, and running smoothly

As a dedicated and customer‑focused IT Specialist, I deliver end‑to‑end cloud, infrastructure, and security solutions that help businesses stay productive, secure, and future‑ready. With 14+ years of hands‑on experience across Microsoft 365, Azure, Intune, Windows Server, and enterprise security, I ensure every client receives reliable, efficient, and scalable IT outcomes. My approach is simple: 👉 Maximize uptime 👉 Strengthen security 👉 Enhance user experience 👉 Deliver consistent, proactive IT support 🔹 Core Areas of Expertise ☁️ Cloud & Modern Workplace Microsoft 365 / Office 365 Administration Exchange Online, Teams, SharePoint, license management, and tenant optimization. Exchange Online Migration Cutover, Staged, and Hybrid migrations — seamless mailbox transfers with zero downtime. Azure Cloud Services Virtual Machines, Web Apps, Storage, Recovery Services Vault, Service Bus, and cost optimization. Azure Active Directory (AAD) Secure identity management with Conditional Access, MFA, SSO, and role-based access. Microsoft Intune / Endpoint Manager Device compliance, security baselines, configuration profiles, app deployment, and mobile device management. Windows Autopilot Zero‑touch provisioning, standardized device rollout, automation, and endpoint readiness. Email Security Anti‑spam/anti‑phishing configuration, Defender for Office 365, DKIM, DMARC, SPF hardening, and secure mail flow. G Suite / Google Workspace Setup, migration, administration, and workflow improvements. 🏢 On-Premises Infrastructure Windows Server (2003–2025) – Installation, configuration, patching & optimization Active Directory Domain Services (ADDS) – Group Policy, DNS/DHCP, domain hardening RDS (Remote Desktop Services) – Secure remote access setup WDS (Windows Deployment Services) – Automated OS deployment File, Print & Application Servers – Centralized, secure, and optimized configurations Desktop Support (L1–L3) – Fast & proactive issue resolution for all end-user environments 🔒 Network & Security Solutions Firewall Configuration & Management Expertise in WatchGuard, Fortinet, security policies, VPN, traffic rules, and threat prevention. Azure Security Center & Microsoft Defender Threat analytics, vulnerability management, secure score improvements, and compliance enforcement. Backup & Recovery Solutions DPM, Symantec Backup Exec, Windows Server Backup, Datto, MSP360 — complete continuity planning. Access Control & System Hardening BitLocker, GPO security, RBAC, and best-practice-driven security design. ⚙️ Additional Skills Server & Network Performance Optimization Virtualization & Hybrid Cloud Integrations (On‑prem + Azure) Incident, Problem & Change Management (L1/L2/L3) Root Cause Analysis & Long-term Fix Implementation 🚀 Why Work With Me? ✔️ 12+ years of real-world IT experience ✔️ Strong Microsoft 365 & Azure technical background ✔️ Proven ability to design secure, stable & high-performing infrastructures ✔️ Excellent communication, documentation, and client service ✔️ Commitment to reliability, transparency & continuous improvement 🤝 Let’s Work Together Whether you need Exchange Online migration, Autopilot deployment, Microsoft 365 management, Azure setup, firewall configuration, Windows Server optimization, or ongoing tech support, I can help you build a secure, efficient, and future-ready IT environment. 📩 Let’s connect and elevate your IT infrastructure to the next level.

My areas of expertise are: ✅ Microsoft Exchange on Premise/365 ✅ Remote Desktop Services (RDS) ✅ Google Workspaces Migration Expert ✅ Microsoft 365 Migration Expert ✅ Microsoft Azure Solutions Architect, ✅ Microsoft Windows Active Directory [All Version] ✅ Windows Server [All Version], DNS, IIS ✅ Hyper-V [All Version] ✅ RMM Tools (Ninja, Syncro-MSP) ✅ Windows 10/11 📌 I have more than 15 years of hands-on and in-depth experience with Windows Server, Exchange, and other Microsoft products. If you looking for a responsible and knowledgeable person to resolve your problem or trying to find person to improve and maintain your IT infrastructure for the long-term – you've found this person. I can help with planning, implementation, and support of IT infrastructure. I have strong troubleshooting skills and solid reputation for providing outstanding technical support. Be sure, that If there is the solution to your request, I will find it and help you.

Key Notes: ✅ Expert in Microsoft and Linux ✅ Experience in Server and Endpoint Hardening ✅ Expert in CLOUD SERVICES SUPPORT (AWS, AZURE, GCP) ✅ Cyber Security Evangelist ✅ Expert in Microsoft services (AD, DNS, DHCP, Exchange, O365, AD Migration, Hyper V, SQL and database migration) ✅ Expert in Hyper V or ESXI deployment and management ✅ Expert in Linux (Server Hardening, Postfix Mail configuration, Web Server , cPanel, WHM etc) ✅Good hands on DevOPs(CI/CD Pipeline, Github integration, Jenkins, Docker etc) ✅Good hands on Router Switches, Firewall configuration, upgradation and Implementation. Sound Knowledge of OSI Model/TCP/IP Protocol Suite, routing protocols etc 👍 Experienced IT consultant and is responsible for projects delivery across different IT sectors with Business and Technology teams. I have 10 years of industry experience in handling high-end IT projects, giving them cost effective solutions. 👍 Proven excellency in Microsoft and Amazon cloud platform (Azure and AWS) from last 3 years. Built various infrastructure from scratch with load balancing, . Also Expertise with: 📌Route53 📌Elastic Compute Cloud 📌Storage (S3 and AWS backup) 📌Databases (RDS / Dynamo) 📌VPC 📌Cloudfront 📌ALB / ELB 📌Cloud Watch 📌AWS auto scaling 📌CloudTrail 📌Config 📌System Manager 📌AWS IAM 📌GuardDuty 📌Inspector 📌AWS SSO 📌Certificate Manager 📌WAF & Shield I take pride in ensuring all the work is error-free and completed on time and within budget. I look forward to building strong, long-term relationships with all customers and I appreciate the opportunity. Kindest Regards, Gaurav Nag

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.