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Small businesses don't have time for IT problems — and they shouldn't have to. I help small business owners offload the complexity of their IT infrastructure so they can focus on running their business, not troubleshooting it. With over 10 years of hands-on experience, I provide end-to-end IT support across cloud, networking, and systems administration — from a single urgent fix to ongoing managed support. Cloud Migration & M365 Administration I handle complete Google Workspace to Microsoft 365 migrations (and vice versa) — mailboxes, calendars, contacts, and shared drives — with zero data loss and minimal disruption to your team. Post-migration, I can stay on to manage your M365 tenant, user accounts, licensing, and security policies so everything keeps running smoothly. Network Setup & Security I design and deploy reliable business networks using UniFi, configure secure remote access via WireGuard/Headscale VPN, and set up enterprise Wi-Fi — built to handle real workloads without dropping out. Whether you're moving offices or setting up from scratch, I get it done right the first time. Cloud Infrastructure (Azure / AWS) From provisioning virtual machines and managing cloud storage to configuring networking and databases, I keep your cloud environment lean, secure, and cost-efficient. I've deployed and maintained infrastructure for businesses across manufacturing, real estate, and professional services. IT Support & Helpdesk I provide dependable remote and onsite support across Windows, macOS, and Linux — using RMM tools and ticketing systems like Freshdesk to resolve issues fast and keep your team productive. Think of me as your on-call IT department without the overhead of a full-time hire. Credentials & Background Google IT Support Professional Certificate | Diploma in Information Technology Fluent in English, Hindi, Gujarati, and Swahili — great for diverse or globally distributed teams. Based in Calgary, MST — available for both one-time projects and long-term contracts. If your business needs reliable IT that just works, let's connect.

I help MSPs and growing businesses manage Microsoft 365, Azure, Intune, RMM, and Windows infrastructure — from complex troubleshooting and technical escalations to endpoint management, security hardening, and PowerShell automation. With hands-on experience supporting 1,200+ endpoints across fast-paced, multi-client environments, I take ownership of technical issues from investigation through resolution while keeping communication clear and documentation accurate. My work spans Microsoft cloud, endpoint management, Windows infrastructure, virtualization, security, and RMM operations. I’m particularly effective when issues cross multiple technology layers and require more than a quick fix. 🔹 MICROSOFT 365 & AZURE • Exchange Online, Teams, SharePoint, and OneDrive • Azure and Entra ID / Azure AD administration • MFA, Conditional Access, and identity management • Mail flow, authentication, and access troubleshooting • Microsoft 365 security and tenant administration 🔹 INTUNE & ENDPOINT MANAGEMENT • Device enrollment and configuration • Compliance policies and security baselines • Application deployment and remediation • BitLocker management • Windows troubleshooting and endpoint hardening 🔹 RMM, MONITORING & MSP OPERATIONS • N-able N-central monitoring, patching, and remediation • RMM policy management and endpoint administration • Alert investigation, tuning, and escalation workflows • Proactive endpoint and server health monitoring • ConnectWise ticket workflows and documentation • SLA-driven technical support across multi-client environments 🔹 WINDOWS SERVER & INFRASTRUCTURE • Active Directory and Group Policy • DNS, DHCP, and file server administration • Windows Server troubleshooting and maintenance • Remote Desktop Services • Azure Virtual Desktop and FSLogix troubleshooting • Server performance and infrastructure remediation 🔹 SECURITY & ENDPOINT PROTECTION • CrowdStrike deployment and remediation • Huntress monitoring and response support • Conditional Access and identity security • Endpoint hardening • Vulnerability and patch remediation • Security incident investigation support 🔹 VIRTUALIZATION, BACKUP & NETWORKING • VMware ESXi administration and troubleshooting • Virtual machine deployment and maintenance • Backup monitoring and recovery support • FortiGate firewall administration and troubleshooting • Infrastructure health checks and remediation 🔹 POWERSHELL & AUTOMATION • Automated remediation scripts • Microsoft 365 administration automation • RMM-based scripting and self-healing workflows • Endpoint maintenance automation • Custom reporting and health checks • Automation of repetitive operational tasks WHY CLIENTS WORK WITH ME • Take ownership of technical issues from investigation through resolution • Troubleshoot across cloud, endpoint, server, virtualization, and network layers • Focus on root-cause analysis rather than temporary fixes • Communicate professionally with end users, stakeholders, and technical teams • Maintain clear, audit-ready documentation • Identify recurring issues and automate remediation where possible • Work effectively across fast-paced, multi-client environments For MSPs, I understand the realities of managed services: multiple client environments, competing priorities, SLA pressure, noisy RMM alerts, escalations, documentation requirements, and after-hours maintenance. For growing businesses, I provide reliable hands-on administration and troubleshooting across Microsoft cloud, endpoints, servers, security, and infrastructure. If you need an engineer who can take ownership of Microsoft cloud, infrastructure, RMM, endpoint, or automation work, I’d be happy to discuss your environment.

I am a Senior IT Infrastructure & Systems Administrator with 20+ years of proven experience delivering reliable, secure, and scalable IT solutions for businesses across banking, government, healthcare, retail, and enterprise environments. My expertise spans Windows Server administration, network infrastructure, firewall security, cloud services, virtualization, and end-user support. I have successfully worked with large enterprises (IBM, financial institutions, government agencies) as well as small and mid-sized businesses, ensuring systems remain secure, stable, and high-performing. 🔹 Core Expertise: - Windows Server Administration (2003–2022): Active Directory, GPO, DNS, DHCP, WINS - Firewall & Network Security: Fortinet, SonicWall, WatchGuard, pfSense, Sophos, Palo Alto - VPN Solutions: Client-based VPNs & Site-to-Site VPNs (configuration, user access, troubleshooting) - Cloud & Collaboration: Microsoft Azure, Microsoft 365, Exchange, SharePoint, Teams - Virtualization: VMware, Hyper-V - Backup & Disaster Recovery: Veeam, CrashPlan, Windows Backup, Robocopy - Networking: LAN/WAN, switches, routers, cabling (Cat5/Cat6/Fiber), Wi-Fi - Monitoring & Support Tools: SolarWinds, ConnectWise, Freshworks, RDP, TeamViewer, VNC 🔹 What I Do Best: - Install, configure, upgrade, and migrate Windows Servers and Active Directory environments - Design and secure network and firewall infrastructures - Configure and manage VPN access for remote and on-site users - Troubleshoot complex system, network, and hardware issues - Perform server migrations, patching, firmware updates, and system hardening - Deliver reliable IT break/fix and ongoing managed support - Provide clear documentation, handover notes, and user training 🔹 Why Clients Choose Me: ✔ 20+ years of real-world experience ✔ Strong problem-solving and analytical skills ✔ Comfortable in high-security and regulated environments ✔ Clear communication and professional service delivery ✔ Focus on minimizing downtime and meeting SLAs Whether you need ongoing IT support, server or firewall configuration, VPN setup, cloud migration, or urgent troubleshooting, I bring the experience and reliability to get the job done right the first time. 📌 Let’s connect and discuss how I can support your IT needs.

I’m an experienced Systems Administrator specializing in Microsoft technologies, including Microsoft 365, Azure, and Active Directory. I help businesses optimize infrastructure, enhance security, and streamline operations. Here’s what I can bring to your project: ✅Expert in managing Exchange Online, SharePoint, OneDrive, and Teams for seamless collaboration and productivity. ✅Extensive experience in enhancing email deliverability through SPF, DKIM, and DMARC configuration, and resolving spam-related issues. ✅Skilled in managing on-premises and hybrid identity solutions, including user management, conditional access policies, SSO etc. ✅Proficient in deploying and managing Azure resources, VMs, VDI and cloud-based applications. ✅Skilled in Implementing advanced security solutions to protect against evolving cyber threats. ✅Someone who cares about helping you succeed and bringing value to your business. Why you should choose me for your projects ✅Problem-Solving Expertise: I excel at identifying and resolving complex IT challenges quickly and effectively. ✅Security-First Approach: My solutions prioritize data protection and compliance, keeping your business safe from cyber threats. ✅Clear Communication: I ensure transparency and collaboration throughout every project. ✅Kindness: Kindness is one of my core values, and I apply it in every aspect of my life. I treat everyone with respect, approach situations with empathy, and genuinely strive to improve my clients' circumstances.

Senior System Administrator with 10+ years of hands-on experience supporting and building IT infrastructures for small and mid-size businesses. I help companies fix complex issues fast, stabilize their systems, strengthen security, and modernize their environments (Windows, Linux, Networks, M365, Firewalls). What I can do for you ✔ Office 365 / Microsoft 365 – migrations, tenant setup, mail flow, Exchange Online, SharePoint, OneDrive, Teams, hybrid AD ✔ Active Directory & Windows Server – GPO, user management, domain health, troubleshooting ✔ Linux (Ubuntu, Debian, CentOS) – server setup, hardening, automation, troubleshooting ✔ Firewalls & VPNs – Fortinet, pfSense, Mikrotik, WireGuard, OpenVPN, site-to-site & remote access ✔ Virtualization – VMware, Proxmox, Hyper-V ✔ Monitoring & Backups – Zabbix, Veeam, snapshots, disaster recovery planning ✔ Network setups – multi-site deployments, switches (Aruba, HP, Mikrotik), VLANs ✔ Infrastructure audits & optimization – performance, security, cost reduction Why clients hire me ✨ Fast problem-solving — I understand complex systems quickly and fix issues without wasting time ✨ Clear communication — I explain what’s happening and what will be done ✨ Reliable — I keep systems stable, secure, and documented ✨ Broad experience — Windows + Linux + networking + cloud + security ✨ Business-oriented — I help reduce downtime and optimize costs Typical projects I complete • Fix Office 365 mail flow issues • Set up secure VPN between branches • Clean up AD misuse, broken GPOs, DNS issues • Build a monitoring system with Zabbix • Secure and optimize existing infrastructure • Migrate servers or whole environments • Configure firewalls, VLANs, routing • Provide ongoing IT support / consulting If you need a technical expert who can quickly understand your environment and deliver stable, long-term solutions, let’s work together.

With over 8 years of experience in the IT industry, I specialize in delivering end-to-end solutions in Azure Administration, Microsoft Intune, Azure Networking, and Azure Security. My expertise spans designing, implementing, and managing robust cloud infrastructure and security solutions tailored to meet business needs. Key Skills and Expertise 🔹 Azure Administration: Proficient in Azure tenant setup, virtual machine provisioning, licensing, and resource management. 🔹 Microsoft Intune: Expert in device management, application deployment, compliance policies, and AutoPilot configurations to streamline onboarding and enhance productivity. 🔹 Azure Networking: Skilled in setting up and managing Azure DNS, Azure Load Balancer, Azure Front Door, and Application Gateway for optimal performance and reliability. 🔹 Azure Security: Implementing multi-factor authentication (MFA), Single Sign-On (SSO), role-based access control (RBAC), and secure application configurations to safeguard business environments. 🔹 Project Management: Experienced in planning and executing cloud migration, deployment strategies, and IT infrastructure upgrades.