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Currently working as a Senior Network Engineer at Commverge Solutions Ph, INC. • Commissioned 17 MX960 Juniper Routers for the IPOE CGNAT Hardware Upgrade Project, for the additional capacity of the client's Broadband network services. • Commissioned 20 MX960 Juniper Routers for the BNG/CGNAT Hardware Upgrade project, ensuring they meet the necessary performance and reliability requirements. • Acted as an SME for Globe's APN DNS, IMS DNS, BNG/CGNAT, and IPOE CGNAT while being involved in continuous support activities and relationships with customers and vendors ensuring the delivery of support according to the service level agreement. • Participated in project development work for Network and System infrastructure business solutions • Manage and implement the project setup of the customer service request. • Create and implement test plans and acceptance procedures. • Understanding the product/offer value proposition and ability to operationalize it for customers and customer teams. • Carry out maintenance, troubleshooting activities, analysis, and calibration of test systems, fixtures, equipment, and software. • Manage and support tickets of customer-related issues regarding their subscriber accounts and plans • Troubleshoot raised tickets issued by the client regarding traffic degradation, DDoS attack, and alarms generated on the edge routers of the client

Top Rated Plus, Experienced Network Engineer & Network Operations Manager With ⭐️ over a decade ⭐️ of experience in network engineering and operations, I bring a wealth of expertise to meet your business needs. As a seasoned Network Engineer, I have successfully handled clients across the globe, ensuring robust and efficient network solutions. ▶︎ PROFESSIONAL BACKGROUND: Former Global Network Operations Manager at one of the largest BPOs worldwide. Led a team of network professionals to manage and optimize global infrastructures. ▶︎ SPECIALIZATIONS: 1. ⭐️ Unifi/Ubiquiti: Cloud gateways, routers, switches, access points, and cameras. 2. Cisco: Routers, switches, access points, firewalls (ASA and FTD), ISE, SD-WAN, DUO, and Umbrella. 3. ⭐️ VPN Expertise: AnyConnect, Secure Client, Wireguard, OpenVPN, IPSec VPN, and SSL VPN. 4. Meraki: Access points, switches, and routers. 5. Palo Alto Firewalls 6. Sonicwall Firewalls 6. Linux Servers 7. Synology NAS ▶︎ CERTIFICATIONS: ✅ CCNP ✅ CCNA Security ✅ Lean Six Sigma Yellow Belt ▶︎ WHY CHOOSE ME? Proven track record of delivering high-quality network solutions. Extensive experience with a variety of network technologies and platforms. Committed to providing exceptional service and support to ensure your network's success.

I’m a network engineer with over 9 years of experience in managing, optimizing, and securing complex network infrastructures in global environments. Professional Background: I offer end-to-end network solutions—from setup to optimization—designed to give your business uninterrupted performance, top-tier security, and long-term stability. Specializations: 1. Cisco Technologies (Routers, Switches, Firewalls - ASA, ISE, SD-WAN, VPN - AnyConnect) 2. Juniper (Routers and Switches) 3. Arista (Routers and Switches) 4. Meraki (Switches and Access Points) 5. Palo Alto Firewalls 6. Fortigate Firewalls 7. Linux Servers 8. VMWare vCenter Certifications: 1. CCNP Enterprise 2. CCNA Security and Data Center 3. AWS Cloud Practitioner If you’re looking for a reliable professional to manage your network, resolve technical challenges, and strengthen your infrastructure's security and efficiency, let’s connect.

Hi, I’m Jeric a seasoned IT Support Specialist and Project Engineer with over 10 years of experience helping businesses streamline, secure, and optimize their IT infrastructure. I specialize in working with MSPs and SMBs to deliver reliable, secure, and automated IT solutions tailored to your unique environment. 🛠️ What I Do Best End-to-End IT Support & Troubleshooting Desktop, server, and network issue resolution for Windows-based environments. Microsoft 365 & Azure Administration Mailbox management, MFA, Conditional Access, Exchange Online, Intune, SharePoint, and Teams deployment. Firewall & Security Management Fortinet configuration, VPN setups, interface monitoring, failover, static IP setup, and firmware management. Automation & Deployment Scripting via PowerShell, automation using ImmyBot, onboarding flows using Rewst and IT Glue integration. Remote Monitoring & Management (RMM) Skilled in deploying and managing devices using tools like NinjaOne, Datto, Kaseya and other RMM platforms. Onboarding & Documentation Process automation for new device setup, software deployment, user access configuration, and IT Glue documentation. 🧠 Why Work With Me? Detail-oriented, reliable, and highly responsive. Experience working with multiple clients across different industries. Proven ability to reduce manual workload through automation and scripting. Committed to security, documentation, and long-term IT stability. 📌 Let’s Work Together Whether you need help with day-to-day IT operations, special projects, or automation deployments — I’m here to support your team and help you scale securely. Let’s connect and talk about how I can contribute to your goals.

certifications: -------------------------------------------------------- CCNA (Cisco Certified Network Associate) CompTIA ce Linux+ PCAP (Certified Associate Python Programmer) CCEH (Cisco Certificate in Ethical Hacking) ------------------------------------------------------------------------- Hello there! I am a highly skilled Python and Linux specialist with expertise in various fields such as Linux development, network security, MySQL, backend development, server management, AWS, and ethical hacking. Here are some reasons why I am the perfect fit for your team: **Proficient in Python Programming:** Experienced in developing complex scripts and applications (PCAP). **Linux Administration:** Extensive knowledge in server configuration, troubleshooting, and optimization (CompTIA Linux+). **Network Security:** Skilled in protocols and strategies to protect sensitive information and prevent cyber attacks (CCNA). **MySQL Database Management:** Experienced in optimizing data storage and retrieval for efficiency. **Backend Development:** Proven track record of delivering high- quality solutions that meet client specifications. **Server Management:** Expertise in ensuring uptime, performance, and security are maintained at all times. **AWS Cloud Services:** Familiar with deploying and managing applications on the platform. **Certified Ethical Hacker:** Deep understanding of cybersecurity threats and countermeasures. I am passionate about technology and constantly strive to stay updated on the latest trends and advancements in the industry. With my strong technical skills and problem-solving abilities, I am confident that I can make a significant contribution to your organization.

👋 Hi! I’m Cleo – a 𝑻𝒐𝒑-𝑹𝒂𝒕𝒆𝒅 𝑷𝒍𝒖𝒔 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 & 𝑸𝑨 𝑻𝒆𝒔𝒕𝒆𝒓 with 7+ years of remote experience helping founders, eCommerce stores, and SaaS teams streamline their operations, catch bugs before launch, and improve customer experience. 💡 Cost-Effective & Tech-Savvy – I use the right tools and workflows to save time and costs. ⚡ High-Speed Internet & Reliable Equipment – Ensuring seamless, uninterrupted support. 🌐 Time Zone Aligned & Committed to Data Security – Ideal for global teams. 🧩 What I Can Do For You ✅ 𝑴𝒂𝒏𝒖𝒂𝒍 𝑸𝑨 𝑻𝒆𝒔𝒕𝒊𝒏𝒈 – Functional, regression, usability, cross-browser testing with clean bug reports ✅ 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 – Task setup, tracking, and coordination via ClickUp, Trello, Asana ✅ 𝑺𝒉𝒐𝒑𝒊𝒇𝒚 & 𝒆𝑪𝒐𝒎𝒎𝒆𝒓𝒄𝒆 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 – Product uploads, store QA, tagging, orders, and customer journey checks ✅ 𝑪𝑹𝑴 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 – HubSpot, GoHighLevel, Zoho, Pipedrive, Salesforce, Airtable ✅ 𝑬𝒎𝒂𝒊𝒍 𝑴𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈 – Campaigns, flows, segmentation via Klaviyo, Mailchimp, ActiveCampaign, Flodesk ✅ 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 𝑽𝑨 – IG, FB, LinkedIn, TikTok: content scheduling, captions, engagement, analytics ✅ 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 – Chat/email handling via Gorgias, Intercom, Zendesk, Freshdesk, Crisp ✅ 𝑪𝒐𝒑𝒚𝒘𝒓𝒊𝒕𝒊𝒏𝒈 𝑽𝑨 – Product descriptions, email copy, landing page blurbs, captions ✅ 𝑳𝒆𝒂𝒅 𝑮𝒆𝒏𝒆𝒓𝒂𝒕𝒊𝒐𝒏 & 𝑶𝒖𝒕𝒓𝒆𝒂𝒄𝒉 – LinkedIn outreach, LinkedIn Sales Navigator, scraping, Apollo, Lemlist, Hunter.io, list building ✅ 𝑨𝒅𝒎𝒊𝒏, 𝑫𝒂𝒕𝒂 𝑬𝒏𝒕𝒓𝒚 & 𝑹𝒆𝒔𝒆𝒂𝒓𝒄𝒉 – Google Sheets, Excel, SOPs, online research, inbox/calendar management 🛠️ Tools I Work With 📁 Productivity & Project Management: ClickUp, Trello, Asana, Notion, Airtable, Slack, Zoom, Loom 🧲 CRM & Outreach Tools: HubSpot, GoHighLevel, Zoho CRM, Salesforce, Pipedrive, Close, Copper, Streak, Apollo, Lemlist, Hunter.io, LinkedIn Sales Navigator, Instantly.ai, Reply.io, Snov.io, Mailshake, GMass, Woodpecker, Saleshandy, Bardeen, Clay, Smartlead, Skrapp.io, Wiza, PhantomBuster 📧 Email Marketing & Design: Klaviyo, Mailchimp, ActiveCampaign, Flodesk, Canva, Meta Business Suite 🛒 eCommerce Tools: Shopify, WooCommerce, BigCommerce, Wix eCommerce, Squarespace Commerce, WordPress + Woo, Oberlo, DSers, Printful, Printify, CJdropshipping, Gorgias, Zendesk, Intercom, Crisp, AfterShip, Yotpo, Loox, Judge.me, Klaviyo, Mailchimp, ReConvert, Vitals, GemPages, PageFly, Shopney, ShipStation, AliExpress, Amazon Seller Central, Etsy Seller Tools, Canva (for product media), ChatGPT (for listings) 🧪 QA Tools: TestRail, Zephyr, Xray, TestLink, Qase, PractiTest, Jira, Bugzilla, MantisBT, GitHub Issues, Redmine, Trello, ClickUp, Linear, BrowserStack, LambdaTest, Sauce Labs, CrossBrowserTesting, Responsively App, Chrome DevTools, Postman, Insomnia, Swagger UI, REST Assured, Lightshot, Loom, OBS Studio, Monosnap, Nimbus Capture, Cleanshot X, Selenium, Cypress, Playwright, Puppeteer, Katalon Studio, Notion, Confluence, Google Docs, Excel, Slack, MS Teams 📝 Admin & Docs: Google Workspace, MS Office (Excel, Docs, Sheets), Dropbox, Grammarly, ChatGPT 📲 Social Media Management & Marketing Tools: Meta Business Suite, Instagram Creator Studio, Facebook Business Manager, TikTok Business Center, Buffer, Later, Hootsuite, Planoly, Sprout Social, Metricool, Canva, CapCut, Adobe Express, InShot, VEED, Hashtag Expert, Flick, Bitly, Linktree, ChatGPT (caption ideation), Google Trends, Meta Ads Library, Trello/Notion for content calendars 📩 Let’s work together to clean up your systems and drive better results. Now who wouldn’t want that? 😉 ✨ Just 3 quick steps left: 1️⃣ Send me an Upwork message 2️⃣ Click the green Schedule a Meeting button 3️⃣ Choose a 30-minute slot and I’ll confirm your time Let’s get started! 🚀