Hire the Best Structured Cabling Specialists
in the Philippines

I’m a network engineer with over 9 years of experience in managing, optimizing, and securing complex network infrastructures in global environments. Professional Background: I offer end-to-end network solutions—from setup to optimization—designed to give your business uninterrupted performance, top-tier security, and long-term stability. Specializations: 1. Cisco Technologies (Routers, Switches, Firewalls - ASA, ISE, SD-WAN, VPN - AnyConnect) 2. Juniper (Routers and Switches) 3. Arista (Routers and Switches) 4. Meraki (Switches and Access Points) 5. Palo Alto Firewalls 6. Fortigate Firewalls 7. Linux Servers 8. VMWare vCenter Certifications: 1. CCNP Enterprise 2. CCNA Security and Data Center 3. AWS Cloud Practitioner If you’re looking for a reliable professional to manage your network, resolve technical challenges, and strengthen your infrastructure's security and efficiency, let’s connect.

I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

Top Rated Plus, Experienced Network Engineer & Network Operations Manager With ⭐️ over a decade ⭐️ of experience in network engineering and operations, I bring a wealth of expertise to meet your business needs. As a seasoned Network Engineer, I have successfully handled clients across the globe, ensuring robust and efficient network solutions. ▶︎ PROFESSIONAL BACKGROUND: Former Global Network Operations Manager at one of the largest BPOs worldwide. Led a team of network professionals to manage and optimize global infrastructures. ▶︎ SPECIALIZATIONS: 1. ⭐️ Unifi/Ubiquiti: Cloud gateways, routers, switches, access points, and cameras. 2. Cisco: Routers, switches, access points, firewalls (ASA and FTD), ISE, SD-WAN, DUO, and Umbrella. 3. ⭐️ VPN Expertise: AnyConnect, Secure Client, Wireguard, OpenVPN, IPSec VPN, and SSL VPN. 4. Meraki: Access points, switches, and routers. 5. Palo Alto Firewalls 6. Sonicwall Firewalls 6. Linux Servers 7. Synology NAS ▶︎ CERTIFICATIONS: ✅ CCNP ✅ CCNA Security ✅ Lean Six Sigma Yellow Belt ▶︎ WHY CHOOSE ME? Proven track record of delivering high-quality network solutions. Extensive experience with a variety of network technologies and platforms. Committed to providing exceptional service and support to ensure your network's success.

I help contractors and estimating teams prepare accurate takeoffs, BOQs, BOMs, RFQs, and tender support documents from drawings and specifications. I am a Construction Estimator / Quantity Takeoff Specialist with extensive years of experience in electrical, MEP, low voltage, quantity surveying, cost estimating, and tender support for commercial, residential, healthcare, industrial, high-rise, fit-out, and international projects. I help contractors, builders, project managers, and estimating teams prepare clear and organized tender documents, including: ✅ Material takeoffs ✅ BOQ / BOM preparation ✅ Electrical and MEP estimating ✅ Lighting and small power takeoffs ✅ Containment ✅ Mains and submains cable takeoffs ✅ Low voltage system takeoffs ✅ Structured cabling, CCTV, FDAS, access control, intercom, PA/BGM, CATV/IPTV ✅ RFQ preparation ✅ Supplier and subcontractor enquiries ✅ Quote comparison support ✅ Specification and drawing review ✅ Scope clarifications, exclusions, and assumptions ✅ Value engineering and cost-saving review I am experienced in reviewing IFC drawings, tender drawings, BOQs, specifications, addendums, supplier quotations, and subcontractor BOMs. I can also help identify missing information, scope gaps, design conflicts, and tender risks before submission. Software & Tools PlanSwift – Quantity takeoff and measurement Bluebeam Revu – PDF markup, takeoff, and drawing review Groundplan – Electrical and construction estimating Simpro – Estimating, job management, and pricing support AutoCAD – Drawing review and basic design coordination ELEK Cable Pro – Cable sizing and electrical calculations Espro – Electrical estimating support Microsoft Excel – BOQ, BOM, pricing sheets, and cost comparison Microsoft Office – Documentation and tender support Google Workspace – Google Drive, Docs, Sheets, Gmail, and file collaboration Dropbox – File sharing and project document management My goal is simple: to help you save time, reduce estimating errors, and submit a complete and competitive tender package. I can support projects in the UK, Australia, New Zealand, US, Middle East, and Philippines, and I am comfortable working with client BOQ formats, pricing workbooks, marked-up drawings, and tender return deadlines. Send me your drawings, specifications, and BOQ template, and I can help prepare a clear takeoff or BOM aligned with your required format.

Hello! I’m Dorothy, a dedicated IT Technical Support with over 3 years of total experience in Customer Support and MSP environments, Troubleshooting hardware and software, VoIP systems, Network troubleshooting and user account management. I help businesses keep their systems running smoothly and solve complex technical problems, whether it’s configuring phones, managing user accounts, or troubleshooting both hardware, software, applications and network issues. I'm currently training for the CCNA 200-301 certification to further strengthen my knowledge of networking, routing, switching, and subnetting. I’ve also completed a Cybersecurity Fundamentals course through Simplilearn, covering essential topics such as threat identification, incident response, and security governance. Let’s work together to keep your systems secure, responsive, and running smoothly!